I went to the self checkout at Cles, inserted a $50 bill and the machine ate the bill but it did not detect that I had inserted in.
The staff was not helpful. The manager on duty said if the money was put in then the machine would have detected it. I asked her to look at the cameras and she responded by saying that i was in a blind spot and the cameras cannot see me putting the money in.
I work in the shopping centre, I was in my uniform as I just finished work. The staff made it such a scene that other customers were looking and it made me feel very stressed and embarrassed. I was 33 weeks pregnant and the situation caused me to be very upset.
The situation was resolved following day as the store manager reviewed the security cameras. However I did not get a apology at all . Then I went in store to complain to another manager. He said he would follow up on the situation but he never actually got back to me. I then submitted an online feedback, where response was sorry, have contacted staff and trained them etc.
I noticed that Coles have a promise on price scanning where you can get a free product just because it is scanned wrong, yet Coles "stole" my $50 for the night and I have not been offered any compensation or reimbursement for my wasted time and emotional stress