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Looking for an Ipad Pro and found this, price error but want to give it a try? go ahead
Edit: order at your own risk
[Price Error] iPad Pro 12.9 Inch $15/Month over 12/24/46 Months 126GB/285GB at Vodafone
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Got an update to my order status…expected shipping date to be 17th April.
Fingers crossed
Cool!
Vodafone customer or credit check?
$15/$0 or revised order cost on email?Previous Vodafone customer (now with Telstra)
$15/$0 on the email
I rang up when the Order Tracking page asked me for more information (accidentally used the wrong expiry date on my ID), the guy on the phone fixed it and I think it went through as I got an email saying the device was on backorder.
However I did receive a text from Vodafone this morning asking me to do their digital ID check so I did that - now to wait and see
When did you ring up? On the same day you ordered?
@sprnv: Same day, probably an hour after their listed business hours for when they open. Was on hold for about 40 minutes before I got to someone
@Garbotoxin: Thanks. Mine's still "We need more information to complete your order", but I received the text and did the ID check on the same day. RIP, not sure if I should still wait it out or call now but I'll give it some more time.
Same here too I check checked
17/04/20 00:00
Got an update to my order status…expected shipping date to be 17th April.
Cool, I just got the same update as well. Fingers crossed but I highly doubt that they will honour the free tablet deal, it just doesn't make any business sense. I am happy to lock myself for 36 months if they like but I don't know if this is going to be enough. Wait and watch I guess….
Received email as well…I saw some people mention you can cancel after first month? How does that work…just cancel and keep free ipad??? Seems odd to me…
just cancel and keep free ipad??? Seems odd to me…
For this very reason, I have doubt in them honouring the deal. Had it bean a contract of some sort, I probably would have thought that VF has at least something to gain. In this M2M plans though, they have nothing to gain.
I hope I am wrong though, like many others - I am also waiting for the shiny tablet :)
It has been around 5 days now since I placed the order. Still "need more information" status. Wondering if I should call them now and risk the order getting cancelled. Anyone in this situation still ?
Have you done the security check yet?
Sorry. What is this security check now ? I placed the order and was debited $1 from my card. Also, received an email 5 days back saying "Your application is under way.
Your application should be completed shortly. We'll contact you when your application has been completed or if we need any more information"
Did I miss something ?
There are a few of us in the same boat as you cheap chip. Hang in there son! I was told my order would be cancelled after I was told about the system "glitch" but it's still in the order tracking page. So I've got even less of a chance than everyone else lol.
They send a SMS with a link to do a security check where you need to take a photo of your id and face.
Are you an existing Vodafone customer? That's probably why you don't need to do it.
@Xishnik: I was a Vodafone customer, now with Optus on the same number. I did not receive any SMS asking for ID :/
I'm in the exact same situation as you. I don't want to call because the email never mentions order tracking, so they can't really expect us to see that message. I'm planning to wait until they contact me, but if they don't within the next week I guess I'll cave and call…
vodafone just called…technical issue…order could not be completed…invalid transaction…cannot process
OK i wont answer any calls until April 17 :-)
Haha, if only it was that simple.
r u a Vodafone customer?
yes
damn it
just got a call now. i didn't answer. voicemail saying its from resolution team regarding my order. She will call tomorrow again. time to block call hehe
Deep down we all knew this was coming, yet the OzBargain spirit is still in denial lol
That won't achieve anything.
Shhh… let him dream :)
02 9015 3555 if you want to block it
You call VF or not, you pick up their phone or not… if they are going to cancel your order, they will. Just my two cents
PS. Waiting for their cancellation call :)
Random guy in Vodafone sales centre:
"Hey boss, i think this bloke has blocked our calls, I can't get through. Should i send an email instead?"
"Meh too much hassle, send that $1800 iPad for nothing"Lol I quite enjoyed watching that play out in my head
Update: looks like my order has been cancelled and is no longer on the order tracking site. Time to take that dream out into the woods with the shotgun…
What does it say now when you put your order number in the tracking site?
Hmm… it said something went wrong with your order number. Please try another number or something along those lines, but trying again just then it says the previous message of "We need more information to complete your order. Please call customer care on 1300 650 410".
Just received a call from Vodafone.
Cancelled. Of course 😒
Yep, party over and the order is cancelled.
Where is that troll Mr Truck who said that his order was honoured!
You mean @Mr Jeep?
He's probably got a $2k fine for non essential travel to go look for an iPad pro. Lol.lol yep, Mr Garbage Truck!
The Vodafone rep I was talking to basically said that since the back-end system had the correct pricing, anyone receiving the device will get the correct billing (ie not $0 for the iPad) or have to send it back.
Guess they'd better keep an eye on their CC statements. Either way the rest of us will probably never find out what happens to them.
Ordered 100 iPad just received today. Msg from my iPad haha
People who got the call to cancel the order, what time did you put your orders in?
6:50am
I haven't had the call yet… but ordered around this time.
Just twiddling my thumbs for nowR u Vodafone customer?
I ordered 7am, have not got the call yet.
I got a SMS this morning to verify ID, still not sure what's going on
Just checked my order. Still saying
“ We need more information to complete your order. Please call customer care on 1300 650 410”Waiting.
Placed order at 5.30 approx
🙏Same. Ordered around 4am.
Same. Ordered 7 AM
They're going through the whole list (around 1000).
It'll take some time because they've got only a few reps calling at the moment (their words).
I've ordered at around 02:30, Vodafone customer and received the email with 15$ only.
Hope it helps.
Super bizarre…I just received a sms saying they got my order. Awaiting more stock. “ We have received your order . We'll let you know when it's left the warehouse. To track your order, visit http://www.vodafone.com.au/tracking”
All orders will end up being canceled. They will not honor for any reason. If you do not answer, they will try a few attempts including sending out an email. After that, your order will disappear in their system and no longer available on the tracking website. From a person who just got a call from Vodafone - Cheers
So they've done a credit check on your file but then just cancel the order regardless? Seems like a losing situation going for this deal :(
I am an existing VF customer so my order was already processed but kept on hold due to the price error. The lady on the phone was quite polite and explain that there is no reason for them to honor a 2k worth device and everyone can easily tell that there was a price error.
They have plenty of this new model in stock, hence their website states that the estimated delivery time frame is 3-5 business days depends on where you live if you place a new order today and obviously with the corrected prices.
I was offered a 10% discount on the plan only so I rejected it.
So i got the
"We're still processing your application.
Our system is currently doing a credit check. We'll be in touch once it's complete." email right after ordering with the $15/month.Havn't heard anything since. Not sure what to do?
Keep waiting for credit check. What do you mean what to do?
As in should i call them, which is what it tells me to do if i track the order number
This has been discussed already.
Most people aren't aware of the tracking as no email tells them or provides a link to the tracker.
If you call them now, they will cancel the order and explain it is a price error.
Your best hope is to wait and hope your order sneaks through via the standard process.
No news is good news. I did the credit check SMS as as soon as I got it. Ordered just before 7am. My email is 15/month and not an existing customer. I will wait for them to contact me, but it is killing me not knowing.
@Xishnik: my tracking has become like this
If you placed a SIM Only order and chose not to get a new SIM, there's nothing for us to send you.
If you placed an order that requires a delivery, we've sent you an email with information about your order.
@Xishnik: no
We have an estimated shipping date for your order.
The estimated shipping date is currently 17/04/2020. While this is our best estimate, this shipping date may change due to factors that we can't control.
@W0rldtraveller: Nice. Mine still says "We need more information to complete your order. Please call customer care on 1300 650 410". Sigh.
@W0rldtraveller: Hold on, if it says:
'If you placed a SIM Only order and chose not to get a new SIM, there's nothing for us to send you.
If you placed an order that requires a delivery, we've sent you an email with information about your order.'
when you track it, where does it specify the estimated shipping date?
@W0rldtraveller: Same here, no email received though. I missed 2 calls from Vodafone because I was asleep everytime they were calling…
Just called Vodafone and after a good 50 minutes to get to speak to someone, got told they cant find my order number. I'm an old Vodafone customer and she looked up the old account as well and cant find anything.
Order number I received begins with 'VF' and apparently that some sort of a reference number and not really an order number. Says, perhaps the order never went through :|
asked me to try a local store and show them the email.
Have you ordered something from Vodafone in the past? What was the format for the order number? If 'VF' isn't correct, I wonder if anyone got a different order number when they tried to get the iPad.
My order number also starts with VF.
Anyone got a different order number?
last i ordered something from them was in 2014 and can only find a tracking number with '2-' as the starting digits from my email history. Not sure if she was looking up something wrong or just trying to dump my call.
OK, just received an email notifying it was a pricing error. Would have been an awesome deal!
Hi there,
We’re emailing to let you know that regrettably, the recent order you placed on our website on Friday 3 April, for a 12.9-inch iPad Pro with a tablet plan, could not be completed due to a technical issue. The technical issue involved a pricing error, which resulted in an invalid transaction. This means your order has been cancelled and will not be fulfilled or delivered.
You will not be charged for the transaction, and any enquiries made against your credit file will be removed by our reporting agencies, Equifax and Illion. Please allow two weeks for this to occur.
We really are sorry for the disappointment or inconvenience this may cause. If you are still interested in the products, you can confidently place another order via our website as the issue has been resolved.
Many thanks,
VodafoneLooks to be over, just got this now.
Too quick for me by 8 seconds lol
Got the same email
Received the following email from Vodafone
IMPORTANT
INFORMATIONHi there,
We’re emailing to let you know that regrettably, the recent order you placed on our website on Friday 3 April, for a 12.9-inch iPad Pro with a tablet plan, could not be completed due to a technical issue. The technical issue involved a pricing error, which resulted in an invalid transaction. This means your order has been cancelled and will not be fulfilled or delivered.
You will not be charged for the transaction, and any enquiries made against your credit file will be removed by our reporting agencies, Equifax and Illion. Please allow two weeks for this to occur.
We really are sorry for the disappointment or inconvenience this may cause. If you are still interested in the products, you can confidently place another order via our website as the issue has been resolved.
Many thanks,
VodafoneSame email.
Party is over! Not sure why someone has received the order.
Who received their order?
I don't think anyone has.
Mr Jeep
Clearly he was trolling.
Mr Jeep didn't receive squat and he's also in the penalty box for trolling
Boo. Would have been pretty epic!
This is what I have got
Hi there,
We’re emailing to let you know that regrettably, the recent order you placed on our website on Friday 3 April, for a 12.9-inch iPad Pro with a tablet plan, could not be completed due to a technical issue. The technical issue involved a pricing error, which resulted in an invalid transaction. This means your order has been cancelled and will not be fulfilled or delivered.
You will not be charged for the transaction, and any enquiries made against your credit file will be removed by our reporting agencies, Equifax and Illion. Please allow two weeks for this to occur.
We really are sorry for the disappointment or inconvenience this may cause. If you are still interested in the products, you can confidently place another order via our website as the issue has been resolved.
Many thanks,
VodafoneEmail as received from Vodafone :
Hi there,
We’re emailing to let you know that regrettably, the recent order you placed on our website on Friday 3 April, for a 12.9-inch iPad Pro with a tablet plan, could not be completed due to a technical issue. The technical issue involved a pricing error, which resulted in an invalid transaction. This means your order has been cancelled and will not be fulfilled or delivered.
You will not be charged for the transaction, and any enquiries made against your credit file will be removed by our reporting agencies, Equifax and Illion. Please allow two weeks for this to occur.
We really are sorry for the disappointment or inconvenience this may cause. If you are still interested in the products, you can confidently place another order via our website as the issue has been resolved.
Many thanks,
VodafoneSTOP DREAMING DREAMERS ! SHOW IS OVER !
Yep I got the email as well, regrettably I won’t be receiving a shiny new iPad via a technical issue. I will now apply to Vodafone and be be charged correctly for a shiny new iPad.
Looks like I'll be joining you
Has anyone been charged the $15 though?
Seems a bit dodgy that they happy to charge the $15 but not deliver the iPad.
Maybe it's because I selected esim not physical sim.
Definitely should call now mate. No iPad and a crappy $15/month expenditure a month. Lose this “ I deserve a free iPad” attitude and you will be okay. Nothing is dodgy just a price error.
I think its quite normal, the authorisation charge is only to confirm that the card you provided during the sign up is valid. There is no outright cost to the plan so you won't see any actual charge on the card anyway.