Ozbargain's favourite topic, here we go!
We purchased a brand new packing machine on ebay last month, but we didn't need it anymore (still new and unopened), so instead of returning it to the ebay seller (which would've been subject to 15% restocking fee and return shipping costs borne by us), we listed it on gumtree.
The gumtree description included a generic picture of the machine we took from the ebay listing, and a generic description about the product. Importantly, we stated it was brand new and sealed.
We received a call from the buyer who was interested in purchasing it. They ran a business in another state and said they could get a courier they contracted to pick it up from our address to their company free (so we didn't have to pay any shipping fee). We accepted, so they deposited the money into our bank account. They picked it up the next day, and that was the end of that…
Fast forward 1 week later to yesterday, they texted claiming the machine was faulty and they want a refund, and that they will be sending the machine back to us. We told them it was a private sale on gumtree and we never offered nor agreed on a refund policy, so we won't be refunding them, and that they should not send it back to us because we won't give them a refund even if we receive it.
However we did tell the buyer that we are willing to talk with the original ebay seller to see whether they can refund us (in full) the money for the allegedly faulty machine, and if we successfully receive the refund, we would refund the buyer the money if they send the faulty machine to the ebay seller.
The ebay seller asked to see video evidence proving the machine is faulty. We asked the buyer to send video evidence showing its faulty (repeatedly) but they repeatedly refused to send a video citing they don't want to because the machine is packed up already and that it took hours to repack and so they didn't want to unpack it and repack it again. We kept insisting the we and the ebay seller needs video proof but they ignore the request. Instead, they start going on about taking us to ACCC and xcat, and we reiterated it was a private sale so we can't refund it and that we are still willing to help if they send us the video and we can maybe get a refund from the ebay seller. They kept ignoring and said they'll take this to ebay which we don't understand because the transaction was on gumtree.
What should we do? I'm inclined to ignore the buyer now because they're clearly not understanding that:
1. It was a private sale
2. We are willing to help (out of goodwill) if they send the video proof, but they're refusing to send the video