Samsung Galaxy Note20 5G 256GB , Mystic Green available while posting for 31000 Telstra plus points. Looks like an excellent deal if its not an error from Telstra.
Minimum is 5000 pts + $89
Samsung Galaxy Note20 5G 256GB Mystic Green - Telstra Plus 31000 Points @ Telstra
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snid on 31/12/2020 - 15:27 checkout.telstra.com.au (9703 clicks)
Last edited 31/12/2020 - 15:49 by 1 other user
Last edited 31/12/2020 - 15:49 by 1 other user
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Ftfy?
Yup neither a cancellation email or refund of points.
Let's hope (my hopes aren't that up) my order slides through the cracks.
yester received my tracking number…fingers crossed
wow good luck
but it weird tracking number from star-track.
Say at delivery depot. I ordered on 31/12/2020 but the scan date and time is on 17/12/2020.?? doesn't add up…
JBL earbuds?
@khmerunited: Based on Telstra’s track record that doesn’t mean too much 😂. Good luck what ever it is.
LOL i had the same email, it was tracking for the JBL earbuds, they had dispatched them and had them RTS with startrack. The Telstra order number for my cancelled JBL order was the reference on star track website.
For those who received the cancellation email - has anyone received your points and cash refunded? I got cancellation email but no refund yet, I paid with points+cash
Nope
No not yet.
Nothing yet
The refund and points return will occur within the next 10 business days.
I'll be ropeable if i miss out on another telstra plus pricing error deal because my points weren't refunded in time……….
Im reading that people have got cancellation emails. I haven't. So I find it odd
I haven't got one as well.
Same boat here, tracking email have been stalled
All orders except already delivered, better assumed as cancelled. My status same as you, already two weeks time past, I contact Telstra CS. They told me my order cancelled 1/01/2021. Just Telstra has shit IT system, they dropped some of customer details and just failed to deliver cancellation e-mails. What a shame.
I find it funny how they state we can rebuy the product (JBL Ear Buds now the Samsung) yet weeks later it’s still not back on the store :p
You should get all your points (and any money paid) back on the 18th or 19th Jan…
(Thanks for all the negs from my previous comments. I guess it will be the same for this comment).
Been on Telstra chat again?
No worries, probably deserved on the last comment.
Please don’t ask the teacher if we have any homework tonight again
Is this phone that was delivered network unlocked? Some people tell me it’s locked to Telstra only.
Its unlocked, did you just received the phone recently?
Yes but yet to open it.
Wow they are still delivering the phones? I thought they cancelled most of the orders.
Has any one elae not received their refund yet?
No. I checked earlier today. It has been 5 business days and they wanted 10 so we may have to wait another week :)
Nah received mine already.
Should be by the end of the week
I wish they would hurry up we are almost on track for another price error
Just received my refund!
Cash and points or points only?
Mine Points only
Original payment was cash & points; I've received my points, cash is pending
I got my points back
Just received points and cash refund.. I don't need to refresh this page anymore ;)
I got my points back today
Spoke with complaints last night after my refund and points were credited back and just maintained the stance that they took our money rightly knowing they would never fulfil the order. The complaints manager tried to move me onto someone I else, I just told her we are dealing with it now and after a bit of back and forth she agreed to fulfil my order, however the note 20 still wasn't on the rewards store so she got me to pick another phone at equal or lesser value. I picked the iPhone 12 and she just got me to order at the correct value of 5000 points and $1340 credited to my account the difference so I only had to pay $99 forgot the deal was $89 and 5000 points.
Will post a photo of my new phone once it arrives
Was that via phone or live chat?
You need to launch a complaint via the complaint portal on there website and then select contact by phone. You will not get anywhere if you go with live chat
i just lodged a complaint, so many links and new windows in order to actually get to the form
@Thunder-Wombat - So Telstra representative called you after you lodged the complaint or you called them with you complaint number?
good stuff
Hi Guys did everyone received there refund? I received cancellation on friday 8/01 points 18/01 and spoke to telstra they said refund is processed but still hasnt been received
I paid with all points and I have received all the points back yes.
Did you receive the cash part of your refund?
Still not and its been 11 business day there chat is useless the largest telco company of australia and customer service is poor then dodo
Received points quite a few days before the $ component, received $ component on Tuesday 19th.
FTFY
If anything, Telstra is decaying your money and point, by not refunding them in a timely manner.