[Unobtainable Deal] [Pre Order] PlayStation 5 $745 + Delivery @ The Good Guys (Online Only)

Moved to Forum: Original Link

The PS5 is available for online pre-order at The Good Guys.

Delivery date is unknown.


Mod 8/1: Orders are cancelled, it appears there was no stock in the first place. The Good Guys have generously given users $100 store credit due to the mistake, check your emails if you have ordered. See comments.

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Comments

  •  

    TGG ended their email with "We appreciate your patience and understand you may have questions. Rest assured we will contact you shortly with more information regarding the status of your order via email."

    Has anyone received this information yet?

  •  

    No news here either.

  •  

    My order status on their website still says "back order".

  • +1 vote

    So at this stage I’m going to assume we all got duped. Well played GG, gg.

    •  

      Saw at the other post on here for the XSX that someone got the order canceirlled and refunded. Don't want to be a pessimist but not feeling good about this one.

      •  

        don’t want to be a pessimist but I know someone who already had their ps5 order cancelled and refunded

        •  

          Someone from this drop? Well gg boys it was fun while it lasted. I ordered mine a few mins before it ran out so i'm assuming i'm one of the later ones in the pecking order.

          • +3 votes

            @GallBall2606: The rumour mill is running wild with this one.

            The whirlpool guys are saying that it's JB Stock that they are trying to funnel through GG to avoid taking a loss since so many people bought all those discounted JBHiFI Gift cards recently.

            Saw some post on a PS5 Tracker facebook group about some delivery guy claiming that they just dropped off 5k units to Sony Australia too (Had screenshots, looked kind of legit)

            Just Dunno what to believe anymore or what's BS.

            I got in on this Good Guys order within a minute or so if it going live, and between the email not saying that it was an error and the call I got I'm keeping my fingers crossed.

            • +3 votes

              @Stoibs: That's actually good news. I called my local store the one I was assigned to and the lady on the phone said it's not a system error and the orders won't be cancelled. They just don't know when the consoles will arrive at their store so can't give me a timeline.

              Another thing worth noticing is that Sony HK will be flooding their market and stores before 15/01/21 so much that all scalpers are starting to cut dow their price by $300-$400 now. A good sign that huge supplies are coming to AU too.

              •  

                @KLDL: Is there any specific reason for flooding it before the 15th?

              • -2 votes

                @KLDL: it would be dumb for Sony to flood the market lol that would mean prices will drop. they can gain more profit selling at RRP and create more hype / demand with limited drops. It’s a marketing tactic

                •  

                  @skido: I feel like NOT flooding the market and allowing scalpers to control the stock and charge a massive premium is hurting Sony more. It's hurting their customer base and causing frustration. Yes its scarce, but it doesn't make a damn difference to Sony coz they only sell RRP, its not like Sony has an increased profit margin if they limit supply. Yes it creates hype and demand, but only so much before it pisses people off and negatively affects your brand. Producing enough units at once so that people who want a unit can just walk into their local and pick one up off the shelf would be the right move now.

                  •  

                    @Smol Cat: there is a manufacturing supply shortage, so it’s not as easy as “producing enough units at once” now there’s another outbreak of COVID in China and Chinese New Year happening soon so the shortage would probably last until at least March before they can possibly ramp it up

              •  

                @KLDL: This comment aged well.

            •  

              @Stoibs: That would be a really smart move for JB and TGG if true. Would you mind linking me to that Facebook group? I couldn’t fond it from the search function. Cheers mate

  • +10 votes

    FARKKKK good guys coming through with $100 store credit


    Your Order Status

    Thank you for your recent Sony PS5 order.

    We have received an overwhelming response for this product and unfortunately we are not able to secure stock from Sony at this time.

    This email is to advise we are in the process of cancelling your order and you will receive confirmation of your cancellation via email once completed. Please note, refunds usually occur within 3- 5 working days.

    We are deeply sorry for this situation and sincerely regret any inconvenience this has caused. As you are probably aware, worldwide demand for the PS5 far exceeds supply at this time. Please accept a $100 store credit valid until 31 January 2021 as our apology.

    We have also placed you on a priority list for any PS5 stock that we receive in the future and we will contact you when we have received stock and can offer you a console based on your position in the priority queue. Unfortunately, we can’t tell you when this will be, but we are working hard to get as much stock as we can as soon as possible.

    Please note that when we contact you, due to the overwhelming demand and in the interests of being fair to all our customers, we will only offer you the opportunity to buy one unit even if you previously ordered multiple units.

    Yours sincerely,

    The Good Guys.

    •  

      Yeah same =(

      $100 is decent atleast..

    • +2 votes

      Got the same email, I wasn't even going to be fussed if they just emailed saying it was a glitch and gave me a refund. So a $100 store credit is awesome.

  • +1 vote

    $100 refund is not too bad considering the massive stuff up

    • -1 vote

      So a maximum 2 minute checkout time caused more than $100 stress?

      Wake up mate. They have been extremely generous.

      • +3 votes

        That’s what I’m saying mate, it’s not bad at all for two minutes

  • +1 vote

    I’ll take $100 for nothing.

  •  

    Wow

  •  

    100 credit is amazing, say what you will.

  •  

    use the credit to buy extra DualSense controller

    •  

      Definitely going to do this!

    •  

      Just did this!

  • +3 votes

    They really are the good guys

  • +6 votes

    I just got that voucher too It's very generous. And certainly goes against all those claiming they were trying to collect a few hundred thousand into their savings.

  •  

    good on them, hopefully the scalpers get $0 credit

  • +1 vote

    $100 credit email received - thanks TGG

  •  

    I was just checking TGG website, do they not sell any PS5 games?

  • +3 votes

    Honestly I think I hit buy out of FOMO, and wasn't really sure they were ever going to come good. $100 credit with no minimum spend is incredible customer service, certainly beats the Liquorland debacle

  • +2 votes

    Got the email offering $100 credit.

    Still, the email also mentioned being put on a priority list for when stock does show up, so I'm okay with that.

    •  

      I’ll believe the priority list actually works when I see it but a $100 credit is very generous of them all things considered.

      Strange they go from the email yesterday about duplicate orders to this though

  •  

    What's everyone buying with their $100? Thinking Chromecast with GTV

    • +2 votes

      Extra controller for $9 :)

    •  

      probably a game or a controller

    •  

      Seeing all the Steam support for the Dualsense is making me lean toward a controller too like everyone else.

    •  

      Grabbed a PS5 controller

  •  

    $100 credit is very generous, I’ll take it!

  • +4 votes

    Set a reminder to use credit before end of month expiry

  •  

    I can't find anything to spend the $100 voucher on.

  •  

    got myself Chromecast with Google TV for free :)

  •  

    Stoked with $100 for 1 minute of checkout process, thanks GG. Now to find something to buy 🤔

    • +4 votes

      cool story 👍

      /s

  •  

    My wife and I purchased one each, we get $200 for free.

    Yay !!

    •  

      Can these be used both in same order!!

      • +1 vote

        Yes, I’ve used them both in the one transaction

  • +2 votes

    Pretty happy with the $100 credit. No complaints here.

  •  

    I am happy about the credit, and being put on a priority list… I ordered one within the first 15 minutes of this deal being posted, hopefully it's a first come first serve priority list.

    •  

      I also ordered within 15 minutes. Have asked them to confirm allocation was decided on a first come first served basis but not hopeful anyone will really know.

      Just thinking about consumer law. My understanding is that if a company sells you something and they can't supply it then they must provide you with something of equal value or greater.

      This happened to me during the Black Friday sales a couple of years ago. I was sold a telly that the company couldn't supply and in the end they gave me a bigger telly as they could supply that.

      The only problem with that strategy is they don't have alternate ps5 stock to supply you with.

      •  

        The PS5 Pro is some years away…..best take the $ now.

      •  

        Of course you are entitled to something of equal or lesser value, but that is not on top of your refund, so you can choose either, but not both.

      •  

        Ordered mine immediately within 5 minutes (happened to refresh the gg page a few times after work and it appeared for sale), still got cancelled.

  •  

    Not bad for an error. unlike Kogan and allphones will just cancel your order

  •  

    Any good stuff to buy on TGG for the $100 credit?

    • +4 votes

      PS5 controller.

  •  

    damn should have ordered lol

  •  

    The good guys is amazing, 100 credit get me a free wireless headset which I need

    • +6 votes

      Plural?

  •  

    $100! I'm pretty happy

  •  

    Not too bad, just bought a dual sense controller for just $9

  •  

    I see people selling their codes on the trading forum here. Any ideas how many can be used in-store? It looks like it's only 2 maximum on online order

  •  

    Anyone not get the cancellation email or $100 yet?

    • +1 vote

      I haven’t. I also got a phone call from my local store saying they have got my preorder but unable to provide a timeframe for delivery.
      Kinda confused now

  •  

    My order still hasn't been cancelled and still no refund yet.. Although i received $100 credit

    •  

      Win win

    •  

      Has anyone orders been cancelled? Got the email but no paypal refund.

  • +1 vote

    Got my $759 back just now.

    Back to the drawing board…

    •  

      Target just released stock, did you get lucky?

      •  

        Nah, saw that post about 5 minutes late =(

  •  

    freebies

  •  

    Anyone not received their cancellation/PayPal refund email yet? Friend of mine received theirs today and they ordered after me.

    •  

      I received a cancellation email but no refund yet

  •  

    They just refunded me this afternoon but without offering any gift card. Anybody having the same issue?

    •  

      Did you place an order for more than one unit?

      • +2 votes

        I only just ordered one. Maybe they get to choose when they want to be the good guys and when to be the bad guys.

        •  

          Call head office they will fix it for you.

  • +2 votes

    Exclusive Emails going out for those of us who tried to order for invitation-purchase.

    I opted in just because I haven't used the courtesy $100 credit yet. If I can get it here for less and it arrives before JB Stock then why not, can cancel that one! :D

  • +2 votes

    Wow received an email from them inviting me to place an order for the PS 5, they really are the good guys !

  • +3 votes

    yay got one too

    •  

      I got the email too, but, when I complete the form, it always says that my email address is invalid, don't know why? Do you have this problem?

      •  

        someone posted the link on ozbargain, they're probably shutting it down at the moment lol due to the influx of non-invited people applying. it worked for me when I applied before the link was posted

  •  

    I wonder how many they got in. No email for me at this stage :(