Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop

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Not sure if this has been posted before but you can opt in for a free upgrade if you have been on 100/20,100/40, and 250/25 for at least 3 months.

You'll need to call them and tell them that you saw the current promotion and want a free upgrade wait for an email. CS told me that everyone who is eligible will get one and they are doing it in batches. This can take some time. Guess if youre lucky you'll be first. Depending on your NBN, you may only choose the lowest upgrade.

Links:
- Upgrade from 100/20 to 100/40 or 250/25 for 6 months with no extra costs - https://hbbsupport.superloop.com/hc/en-au/articles/150000303...

The general T&C are as follows:

  1. With effect from 1 March 2021, eligible Superloop NBN existing customers who have been on Superloop NBN XX/XX for at least 3 months will be given an opportunity to opt in for a speed upgrade to Superloop NBN XX/XX (“Free Upgrade Plan”) for no additional cost for a period of 6 months (post service qualification), subject to these terms and conditions.

  2. This Plan Upgrade Offer is only available for Superloop NBN existing customers from 1 March 2021 until midnight AEDST 31 July 2021. Superloop may withdraw the Offer at any time without notice. By applying for the Offer, you agree to be bound by Superloop’s Standard Form of Agreement available at https://superloop.com/legal/terms/ (SFOA) and these Terms and Conditions. Superloop may change these Terms and Conditions at any time in accordance with the SFOA.
    Eligibility Criteria

To be eligible for this Offer, you must:
1. Be an existing customer of on an Original Plan for at least 3 months.
2. Opt-in to the upgrade offer that you were notified of; and
3. Have premises that have an eligible service qualification.
4. Superloop may accept or reject your application in its absolute discretion.

How the Upgrade Offer Works

  1. After 6 months, your plan will revert back to the Original Plan. The details of the Original Plan are set out in our Critical Information Summary and Pricing Schedule available at: https://www.superloop.com/legal/critical-information.html
  2. If you change your Superloop NBN Plan during the Upgrade period, then the upgrade offer will cease and your service will go back to the Original Plan specifications, as set out in our Critical Information Summary (CIS).
  3. During this 6-month speed upgrade period, no other terms of your service or applicable discounts will change. All other charges such as upgrades, additional data packs, other internet services, installation and other charges for non-standard installation will continue to apply. —> Still on my $10 less a month :)
  4. This upgrade is only available for selected FTTP & HFC premises.

Edit: 7 March 2021 - Got my email and upgrade :)
Im on FTTC so my upgrade went from 100/20 to 100/40 :'(

Referral Links

Referral: random (1408)

Referrer gets 10% off for 6 months.

Related Stores

Superloop
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Comments

    •  

      Hey there. I'm curious…how did you get the education discount? Are you a student or teacher?

      Cheers!

      •  

        I signed up for my kids when they offered nbn for free for covid then it changed to 50% off for education plan when that ended.

  • +2 votes

    Sad there is nothing for the 50/20 customers.

  • +5 votes

    any confirmation if we are on a grandfathered 100/40 plan and use this upgrade - will we revert back to the grandfathered plan after 6 months?

    •  

      Did you manage to find out? I’m on the same grandfathered plan.

  • +1 vote

    Nice move from Superloop especially after that Mate upgrade promotion. I was going to switch to Mate but will stay now if I receive that upgrade email.

  • +1 vote

    God damn, i moved to Mate yesterday. Could've stayed and gotten the superior superloop 250/25 for another few months.

  •  

    I love seeing these deals on my 36mb/s FTTN connection

    • +1 vote

      You can thank Telstra I'm sure for lobbying to keep at least part of the copper monopoly alive

  • +2 votes

    I won’t downvote it but a warning based on personal experience: if you need to contact them for technical/ account support be prepared to wait for hours.

    I had to wait 3 hours and 36 mins yesterday to cancel my service. Slow speed during peak, was with Launtel before and never had an issue. Back with them now and all good again. Superloop also didn’t respond to my email tickets.

  •  

    Got a free upgrade from TPG, without applying anything.
    250/25 tested.

    Hello XXXXXXX,

    Please enjoy a complimentary 6 month internet speed boost from TPG!

    From 24/02/2021 to 24/08/2021, you’ll be enjoying the new nbn™ Home Superfast plan with up to 4 times the estimated Typical Evening Speeds compared to your current plan^.

    More speed means you should be able to download faster, video call at higher quality, stream on multiple devices and more.

    The free speed boost will start and end automatically, so you don’t need to do a thing. Towards the end of your trial, we’ll send you some more details about available plans and how to upgrade if you’d like to stay on nbn™ Home Superfast.
    Temp speed boost

    For more information about the nbn™ Home Superfast plan, please see the NBN Key Facts Sheet and our Critical Information Summary.

    Please note: Most modems can handle the estimated Typical Evening Speeds delivered by TPG nbn™ Home Superfast, however you may need to connect devices via Ethernet cable instead of WiFi if you have an older modem that isn’t performing well. More information and list of compatible modems is available here.

    If you have any questions, please call us on 13 14 23 and we’ll be happy to help.

    Kind regards,

    The TPG Team

  •  

    Any love if you're already on 1000/50 HFC?

    •  

      I hear you, maybe we should get 1000/1000 for 6 months?

  •  

    I'm on 100/20 HFC and get 115 download all the time. very happy.

  •  

    Still no email for me, on the 100/20 plan.

  • +1 vote

    went out and bought a cat5e cable so i can get over 100mbit, now just waiting for the email lol

    •  

      My network cable is a few years old and probably degraded from heat in the roof. I may have to run a new 25m cat6 cable in the ceiling to the main router. Massive pain to do but totally worth it if I can get gigabit for free 6 months.

  • +1 vote

    Sucks nothing for us on 50/20, might just churn to someone else offering a deal

  •  

    If im on a great grandfathered deal and chose to accept, will i lose my grandfathered deal when going back after 6 months?

  • +1 vote

    I'm with Internode on 50/25, they recently contacted me and gave me a free speed upgrade to 250/25. In real terms it's actually a bit faster like 270Mbit. It sounds like some lucky folks are getting free upgrades to test real world line speeds. I'm on HFC in Brisbane.

  •  

    I joined Superloop early December. If the cutoff is 1st March, I would have missed this promotion by a few days =/

  • +2 votes

    I have been with them longer than a year but no email yet , happily will jump on 1000/50Mbps!

  • +2 votes

    Is 100/40 to 250/25 really an upgrade or potentially a downgrade?

    Don't know why the upload speed does not get proportionally incremented when the download speed is up.

    • -5 votes

      Download >upload

      any day any time

    •  

      You will upload or send ~160% faster on 100/40.
      You will download or receive ~250% faster on 250/25.
      Depends what’s more important to you.

    • +1 vote

      For the majority general user, download is almost always more important than upload speed (as long as your upload speed is not like 5mbps, as when you trying to access a website etc, the browser always send a request first.)

      if you seeding, or if you host any server to be used outside, upload will matter.

  •  

    As usual.. Nothing for long standing 50mb customers…

  •  

    Fttp 12/1 any free upgrade? :-)

  •  

    In my account and click on change plan the highest option for me is 250/25 so it looks like that's my maximum speed. Anyone else see 1000/50 in change plan or maybe that plan is phone in to change only. I have hfc 100/20.

    • +1 vote

      Nah you don't need to call up. 250/25 is your max right now and NBN will enable HFC 1000/50 by the end of the year.

      •  

        By the end of the year is a bit late for the free 6 months gigabit. Lol

        • +1 vote

          The only way that happens is if NBN turn it on in your area before July 31st and you swap ISP.

          • +1 vote

            @Twix: Yep. Doubt I'll wait for them to upgrade my connection because in terms it says they may withdraw the offer at anytime so I could miss out. Probably just take the measly 250. Lol

            • +1 vote

              @mckayver: 250Mbps is better than most NBN services 😆

  •  

    Ouch for those already on 1000/50 plans, my mate who was on 250/25 now gets same as me for cheaper haha, time to shop around I guess.

  • +2 votes

    Got the email this evening… Clicked on the "Upgrade Me" link contained in the email, while logged in to my account on a separate tab, that way it could take me directly to the upgrade page (Which is different to the "Change Plan" page).

    Obviously, chose 1000/50 after thinking for a grand total of 2 seconds! Rebooted router, NTD… BAM 750 mbps, yippee ki yay !!!

    • +2 votes

      Congrats!

      Best I can get is 100/40 from 100/20 :(

      •  

        Well based on the fine print, the typical evening speeds to be expected is around 90mbps, so don't worry, you won't miss much :)

        Actually, just realised that the "Upgrade Me" link contained in the email is a "magic link"… A sort of convenient, password less auth that is becoming ever so popular. But careful with such links, especially on open/untrusted networks as they could be susceptible to MITM. Or even accidentally sharing it via sites like these…

        I get the convenience part but wish orgs would stop using these type of links, especially outside the internal networks… I'm not a fan even within the confines of an internal network, to be very honest !!!

  • +1 vote

    I'm on 100/20.
    No email from Superloop about this.

    • +1 vote

      You need to wait for it. SL sends the email in batches. Im assuming by location and name

    •  

      Log in to your account and go to change plan to see what your max speed is. My max is 250/25 on my connection.

  • -2 votes

    Going from 100/40 unlimited to 250/25 unlimited or 1000/50 3tb is a downgrade in my eyes as I value upload speeds.
    Think about it.. why are upload speeds being reduced with the upgrade.. or cap limited ? Because it is worth more than downloads per relative Mbs.

    They are reducing the upload value of your plans if you are in a shared house hold with multiple people doing video meetings, twitch streaming, backups or file transfer uploads or if you have a dumbass in the household that torrents but doesn't limit uploads.. etc..If you do manage to choke your internet due to maxed upload, it won't matter what that number is next to downstream. Your internet will be on it's knees. I assume most people don't bother with a router that does QoS either.

    That being said , everyone has different use case scenarios and probably for a lot of basic use households or single household people the trade off will be worth it. I just hope they don't in future force this on everyone and call it an upgrade

    • +2 votes

      why are upload speeds being reduced with the upgrade.. or cap limited ?

      Because the average household requires faster download speed than upload.

      Most of those examples you used are niche or consume negligible bandwidth. There are far more people out there watching Netflix than uploading to Twitch or seeding torrents.

    • +4 votes

      50mbit is higher than 40mbit.

  •  

    Following……..

  •  

    How do you find out if you have a Fttp connection?

  •  

    I'm with optus how do I get this

    •  

      assuming you are on FTTP or HFC then just sign up with superloop, simples

  • +3 votes

    Upgraded last night 100/40 >>> 1000/50

    Noice speeds. https://www.speedtest.net/result/11020180461

    •  

      How long did it take for you?

  • +1 vote

    Anyone know if upgrading will restart a billing cycle? Would like to avoid the situation of the paid month being cut short.

  • +1 vote

    Still no email. How long does it take to send marketing emails?

  • +1 vote

    No email for me yet!

  • +3 votes

    Glad to see I'm not the only one frantically checking my inbox

  • +1 vote

    For 50/20 FTTP. Same price but have to manually change to unlimited

    Hey Superlooper,

    Thanks for being such an awesome customer, we really appreciate having you with us. We noticed you’ve been a dedicated Superloop supporter for a while now and we wanted to let you know that you could be getting more for your money.

    Currently, you’re on an nbn™ Home Standard 50/20 plan. At peak speeds, you could probably download a HD movie in around 15 minutes or get yourself a new release video game in about two and a half hours. That’s not bad.

    But it could be better.

    Recently, we improved our prices across our various speeds, so for a little extra, you could be getting a whole lot more.

    If, for example, you decided to upgrade to our most popular nbn™ Home Fast 100/20 plan with unlimited data, you could be watching that HD movie in around the time it takes to microwave a frozen dinner.

    And that video game could be in your console and ready to roll in about the time it takes to watch Pixar’s Toy Story (for the millionth time).

    Love it! How do I upgrade?

    To take advantage of that superior, high-speed internet action, head to your Members Area and make the switch.

    The increased speeds will kick in right away and any changes in price will appear on your next invoice.

    You can find out more about what the different speed options mean here.

    I don’t want upgraded speeds

    Perfectly fine, too. Another option you may want to consider is remaining on your existing speeds and going to a cheaper nbn™ Home Standard 50/20 plan with unlimited data where you can save a little money but retain the same speeds. You can also sort this out in your Members Area.

    The advantage of Superloop’s flexible, no lock-in contracts is that you can try out our better speeds and downgrade back the next month.

    Stay cool, Superlooper!

    Cheers,

    Superloop Home Broadband Team

  •  

    Unfortunately, I only received my last invoice yesterday, no upgrade offer yet…

    •  

      Me too. Let's see if it arrives any time soon.

    •  

      Got the email and signed up. Just wait a bit and you should receive it too.

    •  

      Also received an invoice but not speed upgrade offer… yet

      •  

        I finally received an email yesterday letting me know the speed bump was automatic. All I needed to do was restart the NTD to get the faster speed

  • +2 votes

    Just got the email and the link has validation signature so can't be made generic. 250mbps offer only :/ so might hold my breathe till the end of the offer date to see if my address become available for 1000/50

  •  

    Would a drop in upload from 40 to 25 really affect online gaming that much? Just console gaming. No other upload intensive activities besides the wife working from home a few days a week and the daily Google photos backup.

    I’m a bit hesitant to lose the 40 down for 6 months but don’t know if I’ll actually notice the difference.

  • +1 vote

    I have 2 weeks left until my new billing cycle, should I just wait and upgrade then

    Will upgrading now for the remaining two weeks count as 1 month?

  •  

    My 3 month anniversary is coming up on 12 March. I assume I'll be getting an email after this date to upgrade? I was planning on churning back to ABB after 6 months, but I won't say no to staying with Superloop if I'm paying $84/month for 1000/50.

    •  

      Yeah I think that's how it will work

    •  

      Yea, but it may take sometime, theyre sending it in batches.

  •  

    Haven't been overly impressed so far. Upgraded to the 1000/50 deal, haven't seen higher than 250 down, and even that isn't the norm. I definitely wouldn't pay for this.

    • +1 vote

      You're using ethernet and not WiFi, right?

      •  

        Yeah, that's for both ethernet and Wifi. In fact, the wifi might be slightly faster.

        •  

          What time of day? It does say typical peak speed is 250 though

          •  

            @whitelie: That was from about 1-2pm. Now, at 6pm, I'm getting 77/37.

  • +1 vote

    Just got the email, went the 1000/50…Doubt I'll hit the 3TB limit but even then, I'm only shaped to what I'm currently on?

    •  

      In the email, it says you will be reverted back to your current plan.

      •  

        Nah, that's when the 6 months is up.

        The T&C's on their website (and essentially the email) say
        "If the 3TB allowance on the 1000Mbps plan is used up before the end of the billing cycle, a reduced Speed of 100Mbps is applied for excess usage at no charge."

  • +2 votes

    Yeeha! Just got the email and upgraded (to 1000/50).
    Ping 2ms, Download 909 Mbps, Upload 44 Mbps.
    Stoked!

    •  

      What router are you using if you don't mind me asking?

      •  

        I've got the Netgear Orbi mesh system, but using an Ethernet cable to plug in to the computer I'm measuring this speed with.

        •  

          What kind of speeds are you getting over wifi using the Netgear Orbi?

          Also, did you have to do anything to the router in settings to achieve those speeds? I have the Orbi system as well, yet still not seeing any speed upgrades

  •  

    still no email. been with them over 1 year now…

  •  

    Got the email on current 100/40 Plan (FTTP)

    Upgraded to 1000 / 50 and nothing several hours in.

    Restarted NTD & Router (Netgear R7000)
    Have Cat5E cable, changed cables….

    Nothing still same speed, disconnected session through superloop portal, reset port.

    Really bugging me, Guess i will contact Superloop.

    •  

      Yeah same for me, upgraded yesterday lunchtime and still no change.

      •  

        Yep around the same lunchtime. Reset everything multiple times, disconnected session from superloop self help area and nothing. How am I supposed to flex on other people now?!

        •  

          Exactly

        •  

          Came back and it's still not changed. Arghhh

          •  

            @Hahuh: Same i Called Them and was on hold for 53 Minutes after which it juat randomly told me to have a call back without any other option.

  • +1 vote

    Hey Superlooper,

    Thanks for being such an awesome customer, we really appreciate having you with us. So, to pay that love forward, we're giving you a FREE download AND upload speed upgrade.

    That's right. Free. Upgrades.

    As a current Superloop nbn™ 25/5 Unlimited customer, we're giving you a massive upgrade to nbn™ Home Standard 50/20Mbps speeds.

    What does this mean?

    Simply put, your internet is about to get faster.

    How fast? Well, with this new upgrade, at peak speeds, you could download, say, a HD movie in around the time it takes to hard-boil an egg!

    Plus, with your upload speed upgrade, you should see improved live video streaming and video calls, faster photo and video uploads to social media, and faster file uploads.

    Love it! How do I upgrade?

    Actually, it's already done. We've upgraded your speeds at no additional cost, so you can now start loving that superior, high-speed internet action!

    What's next?

    Of course, as with all good things in life, these things don't last forever. We hope you'll love the upgraded speeds for the next SIX months, after which time, you'll go back to your original plan.

    Check your Members Area for more about your free upload and data upgrade.

    Stay cool, Superlooper!

    Cheers,

    Superloop Home Broadband Team

  • +2 votes

    Anyone else still waiting for the email?

    • +2 votes

      I am waiting as well, called them couple of times and they said your turn will come soon :)

      • +1 vote

        Still waiting as well been a customer for almost a year. I can imagine it’s difficult to email this many customers this quickly.

        •  

          I am sure its difficult to bulk send emails…

          •  

            @world2160: Got mine today, upgraded to a 250 from 100/20. I’ll take it would have preferred the 1000 considering it is available in my area.

    • +1 vote

      I just got mine an hour ago. I'm in Adelaide if that's relevant.