Hi, so basically if you have eligible concession card for cheaper rego, when you receive your email/communication for registration renewal there is no entry in fee breakdown, when you login, that concession has been applied. There is nowhere on the website that i could find this detail. Very annoying and frustrating.
I had to do a 'rain dance' so to speak to get it sorted.
Link is below and my message, feel free to copy and paste
thanks everyone, we will try to make a difference, fingers crossed.
My message, you can copy and paste. I ticked don't need a reply, up to you.
Re: Registration Fee Breakdown - no Concession entry
thank you for sending out reminders about registration renewals.
Unfortunately i had a bit of trouble confirming whether my account had or not the concession rate enabled because there was no entry under the fee breakdown.
Once i received the first email to pay, i clicked the link to login into my account and i was shown:
Registration Fee and
and that's it.
So i proceeded to email support in which they replied to submit the concession application online. In which i did.
After receiving another email stating that my application for concession was successful and wait 24 hrs to see the change on my account.
I waited a few days and still no change.
Frustrated and annoyed, I rang customer service to be told it was already enabled.
I explained my situation, he said he would push to his manager.
please get this detail added to the fee breakdown.
I don't want to have to deal with this saga again next year, i have no visibility on my end to see if concession is enabled or not.
A simple entry on the fee breakdown is all the is needed.