![[Kogan First] Xiaomi Roborock S5 Max Robot Vacuum Cleaner $479 Delivered @ Tech Warehouse via Kogan](https://files.ozbargain.com.au/n/09/616309.jpg?h=d9ca85e5)
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Cheapest it's been in a while.
Need to be a Kogan First Member to get the Deal but can be added as 14 Day Trial.
Don't forget cashback.
Enjoy.
[Kogan First] Xiaomi Roborock S5 Max Robot Vacuum Cleaner $479 Delivered @ Tech Warehouse via Kogan
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Why did I wait. Looks to be gone :(. Right as I trying to pay with a gift card
Too late sold out :(
Bought. Thanks OP
Missed…. Was about to add to cart.
Did anyone happen to screenshot the price before they sold out?
I’m trying to claim credit back from the price drop and they need a pictureHere you go:
https://im.ages.io/lywDWiDl1/roborock-609-dollars.jpg
Shows both the discounted $609 price and the $999 seller's standard price, as advertised on 9th April.
Thanks but I meant of the $479 deal as that’s what I’m trying to credit
Yes, I am after the same thing.
Can you let me know as well. If you are sucessful. I will also try to get credit.
So far I haven’t been, they’re claiming because it’s sold out it’s not valid, but I’m sure the picture may help.
how are you claiming the credit?
Emailed their support asking if I could get the credit
Kogan?
Hi, I have written to them and they require a screenshot of the item listed on Kogan at $479 as proof that I can across the deal last night on Kogan.
noob question but anyway we can access cached pages showing that price. I bought one at $479 - happy to help however
@ozbargainerlife1: Daskalou has supplied a screen shot - above.
I managed to use it and got the store credit.Thanks Daskalou.
@Genghiz88: I still haven’t had a response yet, just a we will forward to our senior team and they will get back to you
Hi XXX,
Thanks for your email.
I truly understand your perspective.
However, price changes are a common occurrence as these prices are influenced by a number of factors, including stock availability and popularity, so they do fluctuate from time to time.
Special offers are available within a limited timeframe, and the only way we are able to guarantee a price is if you place your order when the deal is on.
Furthermore, please note that we have no control over the sellers' inventory thus, we do not have a control over their pricing.
I understand that this is not the best news for you and I again sincerely apologise for the inconvenience this has caused.
Thanks for your patience and if you have any questions or concerns, please let me know.
Kindest regards,
Christian
Customer Care TeamResponse i received just now.
@Genghiz88: if you don't mind sending me the interaction you had with kogan, so that i can also try to get it.
@geeluv: I would also love a copy of your interaction with Kogan @AYong, as I still haven’t gotten a response yet.
@alastor: Hi,
The moment I saw the offer (around midnight), I immediately joined Kogan First (trial).
I also sent an email requesting a cancellation so that I can order the cheaper S5 Max.
They replied 12 hours later, basically the same message as you got.I replied that I did not mind a store credit.
They replied that they needed a screenshot of the cheaper S5 Max as proof I saw the offer real time.
I sent them a screenshot.
They sent an email stating that the accounts department will send me a store credit.
So far no store credit yet.
Regards
@Genghiz88: After all the interactions finally received the store credit.
Reading all the comments looks like i have been lucky to receive S5 Max and also receice the price difference of this deal and amount i paid 601$.
Now on hunt to find something else to buy.
I wonder if this means we're due for a new version
Wait nevermind just saw the s7 was just released and has an add on auto emptier
Will take a fair while to filter to Australia. Auto empty not yet released. Biggest pro is the massive mopping upgrade, and auto transition between mop and carpet. If u carpet only no big reason to upgrade. If got mix or floor boards prob worthwhile waiting, though will be more than twice the price of this deal.
Sigh this is why I should stop drinking. Missed out on the deal. So annoyed
I wouldn't be annoyed. The s6 is already out and the deebot t9 aivi too, these are the real next generation machines capable of much better mopping and carpet/hard floor detection.
Recieved a mail that the Order has been shipped and a tracking number has been provided.
same here!
Has anyone used this for carpet? If so how does it perform?
Also, has anyone tried to use the mop feature and carpet vacuum in the same cleaning cycle and had any issues ? Such as it only being efficient enough to mop only or vacuum only or is it fine to be done simultaneously as long you map it correctly prior?
Received the package.. fast shipping.. but it’s the wrong model.. I got the S6 Pure..
I excitedly opened my package this morning and also got the wrong model!! I've since lodged a complaint. I wonder how they'll fix this stuff up.
I received mine today. It was the S5 MAX, however i'll need to purchase an AU Figure 8 charge cable and it was shipped with the EU power cable.
I received the AU adaptor in the mail a few days later without even asking
EDIT
But still frustrating, but luckily I had a spar flying around I used in the meantime
@AtomicHero: I just got notified of a second item from Kogan via Auspost, so guess this is the adaptor.
@shap08: I'll keep an eye out, have not received any notification yet. I'm not too keen if its an EU to AU plug adapter, i would rather get the proper cable.
@Darkjimick: Oh sweet, thanks for clarifying that! I'll give it till Friday to see if i receive the additional notification for a second package.
I also got the S6 pure…
seems like a lucky dip if you get the right vac based on these few comments :/
Got the S6 pure. I sent a message to help desk in the morning and received a scripted answer about it being out of stock now and processing a refund or store credit. Told them I didn't want neither but the advertised S5 max. And for tech warehouse to explain why they sent us wrong ones. Not sure if he was a techwarehouse or kogan bot.
I suspect its a shifty scumbag move to sell something they didn't have and or move old or unwanted S6 pure stock hoping people would just take the inferior vacuum. Absolute joke.
charge back?
I've been told to ship back the wrong unit (at no cost to me) and that they'd organise the correct one to be shipped out upon receipt. Annoying to say the least
Didnt mention that to me. He was pushing for return and refund/credit because no stock. Again not sure if its just a bot response, might have changed their schtick since. Did they process a returns slip yet? Probably a good wait for shipment from china that will drag on
I replied asking them to ship me the correct model first before I ship back the s6 pure. We'll see what they say! I think you're on the money that they'll either force us into a refund, or make us wait weeks for their next China shipment
This is what I got:
“Hi,
Thanks for your email and for the photo.
I'm sorry to hear that you're having issues with your item. Let me assist.
I can confirm that the item you have received is an upgraded model of the Xiaomi Roborock S5 Max Robot Vacuum Cleaner.
We regret to inform you that the Xiaomi Roborock S5 Max Robot Vacuum Cleaner has been sold out and we have provided you with the upgraded model.
In addition, I would be more than willing to provide you with compensation of $20.00 as a gesture of goodwill and keep the item.
Rest assured that the item we have sent you is covered under Kogan.com Customer Charter.
If there is anything else I can help you with, please let me know.
Kindest regards,”
What should I do?
It's definitely not an upgraded model….
It's a down grade worth at least $100 less. Mines coming tomorrow, I'm prepared for disappointment…
I'll send an empty box back and tell them its an upgrade, sorry for the inconvenience.
I agree, it's 100% a downgrade, it may be newer but it has a smaller water tank for mopping and less app control and also costs less. I would send it back saying that is not you paid for.
I knew it. They are pushing you, even bribing you to keep it. Exactly like the last xiaomi scooter deal where the seller said there was "stock problem" and offered to upgrade to a "better" one they had on hand- that many fell for. When in fact many got the original better scooter on time. This scumbag practice should be stamped out.
They didn't pull that offer on me today because I said I didn't want it from the start. The only upgrade is the higher number of release year. The rest is inferior. Crap mopping. Off to Fair trading/Consumer affairs then.
Got the S5 max and doing a practice run now!
Hey booze101, when did you make your order? Just trying to understand if timing has anything to do with what model people got sent. TIA
Sunday morning around 830
what time did you guy's order? I ordered mine Sunday morning, still have not yet received it (Sydney based), Auspost tracking states "we've got your item".
so will wait and see which model get's delivered.Also I can't view the invoice? on the order.. say's will be available after dispatch, item was dispatched yesterday.
my order is missing from my kogan order history? any clues?
Only thing there is kogan first?Hi, this is bad from kogan and the seller… Would be very disappointing to get the wrong model…
I'm in remote WA and mine was shipped today, so it'll probably be more than a week before I get to know what they've sent..
Just checked the kogan order history. Doesn't show me the invoice yet for the robot vacuum. But there's an additional item added now for $0 with description Figure 8 Power Cable (Black)..
Hoping they've sent the right s5 Max… Otherwise it'll be a long time wasted ..
Ordered mine Sunday morning. Auspost email saying it will be delivered today (Brisbane). Praying it isn't an S6.
Ordered Saturday night(Brisbane) and waiting for the lucky dip today.
I got the S5 Max.. shouldn't be so happy to actually receive what I ordered.
What was your postage tracking information?
Anyone from ADL received their order?
Great, now it's a lucky dip in whether I'll get the right model or not.Anyone know how long it would take to get a refund if this bozo send me the wrong model?
I received mine yesterday in Adelaide. Lucky it was S5 Max.
Well that gives me some hope, but I wonder why mine has been delayed.
Hey Miss Engineer, when did you make your order? Just trying to understand if timing has anything to do with what model people got sent. TIA
I got my order confirmation at 12:02 AM, 11 Apr, so I'm guessing that's when. Auspost was only showing "We got it" until yesterday morning when it suddenly changed to "On board for delivery".
Mine was shipped Monday and processed at AusPost facility in VIC yesterday avo.
Auspost is showing 'expected' today but tracking doesn't show on board for delivery or received in to ADL depot.
I'll probably receive a 'Lush 2' knowing my luck…
I wouldn't count on it. Mine said expected delivery was yesterday and still nothing.
I received it this morning and it's the S6, why couldn't they just contact customers and mention they have run out of stock rather then pushing these S6's through. Disappointing as I had ordered Sunday morning.
What an absolute joke! I ordered the moment this deal was posted on Sat night, and I also received the s6 pure. Extremely disappointed, but not entirely unexpected given we're dealing with Kogan
So what are you going to do? What state are you in?
Contacting seller for the right product to be shipped, didn't get what I paid for.
I also got the s6 pure. Not happy and want an immediate replacement else refund me my money. This isnt the way to do business.
This is exactly why I will never deal with Kogan. I've been waiting for the S5 Max to go under $500. So when i saw this deal for $479, I thought great, sold! And then I realised who was selling it. This company is not worth my time or the aggravation they can cause. They would have to be giving the product away for free to deal with them and even then, I would be apprehensive.
And then I realised who was selling it.
I bought one, but this is why I avoided the quick $ saving via suncorp gift card option. Didnt want to be stuck with GC credit as best case refund option.
Yeah, well done. You need a contingency plan, if you're going to deal with this mob.That's why I've been following the comments on this deal. Just going by past experience, I knew there was a good chance of some shifty stuff happening.
What an absolute joke!, they are offering $20 to retain the S6. I am not interested in this at all. If they had run out of stock, should have notified the customer rather then pushing this sub-par product and hoping customer's will accept this. Same drill from Kogan "this is an upgrade model". Also filed a dispute with the CC provider for wrong item received.
"If they had run out of stock, should have notified the customer"
That's right. That's what a normal company would do but you're not dealing with a normal company, that does the right thing. Kogan will do everything in their power to keep your money and make you jump through hoops before reluctantly giving it back.
Forgiveness rather than permission..
Received the S6 Pure too. I have asked for an S5 Max replacement but am not holding my breath. It's a decent price for the S6 Pure, but not what I purchased.
Seems like more people got the S6 than the S5 Max.
How long will the process be for me to get a refund if I get the wrong product?
I literally just received a power cable from kogan today.
I also checked my invoice in the order history and it just says "Figure 8 Power Cable (Black)"
My email receipt is actually different from what shows on their websiteWhat a scam!
So I ended up getting another delivery later today for the product.
I also received the S6 Pure instead of the S5 Max which is extremely disappointing
My invoice shows the same. I don't have high hopes.
Received mine yesterday (Melbourne). S5 Max with a second package out for delivery today, presumably the cable
Mine is in transit (shipped yesterday, arriving tomorrow) via Toll. Will report back if its an S5 Max or S6.
it appears if you are receiving a second package (Figure 8 Power Cable), it's most likely to be the S5 Max.
Kogan support are being very difficult to deal with and appear to be dodging the questions around sending out the S5.. Has anyone had success in doing a return on the S6 and seeking a refund?
Interesting.
I recieved the "second package" today,which is the figure 8 cable and am yet to recieve the first.Fingers crossed.
I received the figure 8 cable today and sadly received the s6 pure yesterday :(
Weird. My invoice only has the power 8 cable listed and says to contact the seller for anything else.
Surely the ACCC can jump in as this is a blatant case of false advertising
Received the S6 Pure. Will report back on outcome of Customer Care enquiry. Kogan now on my blacklist.
When did you receive the item?
Received the item today. I have been offered $20 and advised the S6 Pure is an upgrade to the S5 Max.
Thanks to those who upvoted to cancel them out, we don’t need unnecessary unkindness on OB.