![[Kogan First] Xiaomi Roborock S5 Max Robot Vacuum Cleaner $479 Delivered @ Tech Warehouse via Kogan](https://files.ozbargain.com.au/n/09/616309.jpg?h=d9ca85e5)
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[Kogan First] Xiaomi Roborock S5 Max Robot Vacuum Cleaner $479 Delivered @ Tech Warehouse via Kogan
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@batrarobin: Have sent info to ACCC already, including a link to this thread. I recommend you all do the same.
@noobshoes: This is dodgy as. Tech Warehouse restocked (can add out item to cart and checkout right now) on the site and changed their name to Electronics Superstore.
@prodnus: Yeah that is so dodgy. I'm still in limbo with kogan but I will be asking about whether changing the name of companies after illegal actions is normal for their platform.
@noobshoes: Add me to the list of S6 recipients, not happy!
Have requested they send me the correct model and a return shipping label.
@noobshoes: Thanks, how long did they take to get back to your original case?
I only sent mine Saturday and not sure when to expect a response.Tossing up whether to open it and start using it
@Woodyg22: If you start using it then they'll take that to mean you are happy to keep it. If you actually do want to keep it, then I'd suggest pushing them very hard for at least a $80 refund which other ozbargainers have been offered. Don't tell them you've opened it yet either!
@Woodyg22: Very quickly, within about 12 hours. That being said they have not sent me anything for days now so I think they might be closed over the long weekend.
I would only open it if you aren't worried about mopping
@noobshoes: Thanks guys
Kogan just got back to me. They're willing to pay for return postage, inspect it and then send me an S5 Max. Not sure how long all that would take or how successful that would be.
I'm keen on the mopping so the S6 and partial refund doesn't seem as appealing.
@debitbankcharges: Just received a tracking number for the replacement! Surprisingly impressed, hope this one's right haha
How's yours progressing?
@Woodyg22: My replacement has just been posted too. Nearly accepted the partial refund until I received a notification that it was back in stock.
@prodnus: I've posted mine back, they said I could keep the partial refund of $80. They provided me with free return post. Might be S5 max for $400 including a week trial of S6 Pure. What a shit show though.
@Woodyg22: Got the S5 max replacement today after sending S6 back tuesday. Good to see you guys are getting S5 max too, and then got lucky with the refunds/credits. I did not get any $$$ as I was adamant to refuse them. But yes what a sideshow. I think Kogan senior care stepped in to temper backlash.
@jubjub69: That's still a great result!
Just got an update that mine is due today too! Amazing the last delivery took a week, this time around is next day.
@Woodyg22: Nice. Shipping was always overnight for me. "Express" auspost with them has been good unlike other sellers where it could take few days to a week. Using the S6 for a week the roborock app is pretty decent and smooth compared to what ive seen with others. Seamless setup with s5max but had to remap house again.
They got back to me
“Hi,
I am sorry for the bad experience that you've had and I understand the disappointment in receiving a different model of robot vacuum.
Your concern has been raised and I have attempted to contact you on number, unfortunately, my call was redirected to your voicemail.
Sincerest apologies for the confusion caused by the notification that you have received advising that the Xiaomi Roborock S5 Max Robot Vacuum Cleaner is back in stock.
I can confirm that the original model that you purchased is still out of stock and this notification was sent in error.
As it is currently out of stock and we are unable to confirm if as to when this will be available, regrettably, we are unable to organise a replacement.
Should you wish to keep the model received, we are happy to offer a $35 account credit which will be issued towards your Kogan.com account associated with your email address:
This will be valid for 12 months and could be applied towards your future purchases from our website.
Kindly get back to us to confirm how you wish to proceed and we will assist you accordingly.
If you have any questions or concerns, please let me know.
Kindest regards,”Up from $20, more confusion and the stock they put up afterwards was an ‘error‘.
Doesn't look like they are going to budge so it is either accept the credit or get a refund. I'm in the same situation and had a similar reply.
They'll give a bigger credit if you ask.
https://www.choice.com.au/shopping/consumer-rights-and-advic…
Collected mine from post-office today.
Opened just now. Luckily a S5 Max.Its pathetic though that many of us paid for it and recieved something else. Hopefully the isse is resolved soon.
Can you please share your tracking details?
Posted from
Kogan.com
Bay 4
214 Blackshaws road
Altona North Vic 3025.Onboard for delivery
REDBANK QLD
Column, event date and time,
Thu 15 Apr • 7:39am
Column, event details,
Item processed at facility
BRISBANE QLD
Column, event date and time,
Wed 14 Apr • 11:13pm
Column, event details,
Item processed at facility
MELBOURNE VIC.
Tue 13 Apr • 11:27am
Received and ready for processing
Mon 12 Apr • 6:24pm
It’s back in stock at 549! Wow!
As if someone would take the risk on buying one after all this.
Brb order and you'll get an S6 Pure
Still in stock right now. Not getting replies at all from Kogan now. Really wish consumers had more power in situations like this. Don't really know what to do here.
This was the second time I'd ordered an s5 max, at least this time something was delivered. Figured I was happy to have something rather than nothing, mop function not that mandatory for us. Paid $410 after cashback and kogan reimbursement for an S6 pure, so can't complain. Pretty happy with the machine so far…
My tracking details, still waiting…
It's on its way
Most recent update
Delayed – waiting to be processed for delivery
Date & time Thu 15 Apr • 12:00pmTracking history
Details
Column, event details,
Delayed – waiting to be processed for deliveryColumn, event date and time,
Thu 15 Apr • 12:00pmColumn, event details,
Item processed at facilityMELBOURNE VIC
Column, event date and time,
Tue 13 Apr • 12:51amColumn, event details,
Leave in a safe place requestedColumn, event date and time,
Mon 12 Apr • 6:52pmColumn, event details,
Received and ready for processingColumn, event date and time,
Mon 12 Apr • 6:24pmwhat is everyone doing about the invoice. I got the right product S5Max but my invoice shows that i purchased Cord for 0$.
I'll give you the correct invoice if you give me the correct vaccum.. deal?
Anyone gives in and settle for S6 Pure instead of S5 Max?
If there is no carpet involved, I suppose S6 Pure is good enough?
It's the other way around. If mopping is important, the S5 Max is better with its app integrated water control and larger tank.
Yes, my bad. I was meant to refer to mopping - if mopping is not impt.
I received the S6 pure too. They know what they were doing, this isn’t a once off accident. So dodgy. This is the end of my kogan journey too I think given everyone else’s experiences too.
Where did yours ship from? Sunshine West, altona or Sydney?
One parcel says sunshine west, the other parcel says melbourne airport
Finally received my order and FMD ……… an S6 Pure.
I received the standard $20 compensation "gesture of goodwill" and "it's a better model" BS.
I've asked for a full refund if they can not supply the S5 Max. If no resolution in 5 days (S5 Max received or refund processed), I'll proceed with CC chargeback.
Some suppliers are "can do", these people are "cant's"
Have a nice day all.
I've been offered $80 refund to keep it…
Me too, but I wonder if it'll be cash or store credit. I'm very tempted to just keep it, but it's the principle of the matter!
its a $300 price difference between S6 Pure and S5 Max
What did you guys do, did you go ahead with it?
Kogan credit or cash?got $80 cash
I've just received mine. I live in Perth and there were some delays at Australia Post.
I was lucky enough to receive an S5 Max.I doubt if anyone is still waiting for theirs, but if anyone is, here are the details of mine:
Time ordered: 10/04/2021 at 11pm
Kogan account: Kogan First 7 day trial
City: Perth
Cable received in separate package, figure 8 something - received it about 5 days earlier.Postage details for the item:
Delivered
[REDACTED] WA
Tue 20 Apr, 10:22amOnboard for delivery
[REDACTED] WA
Tue 20 Apr, 8:05amItem processed at facility
PERTH WA
Fri 16 Apr, 10:57amReceived and ready for processing
Mon 12 Apr, 6:24pmWhere was your shipped from? .. I'm in remote WA.. Mine was shipped from Sunshine West.. Hasn't even reached Perth yet.
Yea the tracking info starts at Mon 12 Apr, 6:24pm..
Forgot to check the parcel for info
Yep, been offered $80 as well. Confused.
anyone successfully chase up the invoice with correct item details?
Thats what i am looking for.
I've contacted customer care but no response
It’s back in stock again @ 629 and they have changed their name to Electronics Superstore! Have anyone of you who got S6 Pure get the S5 max? They still are ‘investigating’ stock level for mine to be sent out.
Exactly the same as me
So dodgy!
Came back in here to ask about international model/app region settings problem. Did not expect a whole saga going on here. Lucky to have received a S5 Max.
Got the delivery today. S5 Max thankfully.
Getting replacement S5 MAX as well after sending back S6 Pure - gotten the Fig8 cable and S5 should be here today - so cross fingers!
I'm also getting a replacement S5 MAX as well after sending back S6 Pure - it's been posted hopefully it's the right product this time !! However express postage is slow to Sydney, item Posted Wednesday was held in the Mel postal facility overnight only arrived into Syd Fri morning, so will see if it arrives today otherwise will be Monday delivery for me. Cheers
How can you check if your received S5 Max is local AU model or Intl model - I just opened mine, and the included cable is AU version, and the Thank You note is referring to AU customer service.
My included cable was European, good sign for you!
What's the significant difference? My understanding it's only the cable ? Performance and spec wise should be the same international version vs Australian? Plus the local warranty? Can you go direct to Xiaomi or via Kogan?
I got mine and it's also got the euro plug,and barcode has an Amsterdam address. I'm just happy to get the S5 Max replacement as I was sent the S6 Pure so pretty stoked they honoured it.
Finally received my S5 Max a month later…
During that time I sent a dozen emails to Kogan, my bank and afterpay.
I had a trial S6 Pure for 2 weeks.
Posted my S6 Pure back.
I got refunded $80 cash.
Finally today my S5 Max is on the charge awaiting mapping.1/10 would not buy again from Kogan
I am happy for you and others that can get S5 Max.
They just offered me a refund or $60 credit.
Yep, Kogan and KGN share is on my blacklist to not ever deal with again.
How can I get in contact with Kogan support directly for my invoice? Every link directs me to the dodgy seller that doesn't reply.
@noobshoes: Count me in for that ACCC complaint because I also received the wrong item (S6 Pure) today.