This was posted 2 years 7 months 10 days ago, and might be an out-dated deal.

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$500 Trade-in Bonus + $200/$300 off RRP + Trade-in Value When You Buy a Galaxy S21 Series Mobile @ Samsung

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$500 Trade-in Bonus + $200/$300 off RRP + Trade-in Value When You Buy a Galaxy S21 Series Mobile @ Samsung
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sohel03 on 16/09/2021 - 17:08 samsung.com (25545 clicks)
Last edited 17/09/2021 - 16:20 by 2 other users

Get $800 off RRP plus trade in value to purchase Galaxy S21+ and S21 Ultra 5G
$700 off RRP plus trade in value for Galaxy S21 5G

Get up to $330 off1, plus $500 off bonus offer plus $200 off RRP when you trade in to purchase Galaxy S21 5G.
Get up to $330 off2, plus $500 off bonus offer plus $300 off RRP when you trade in to purchase Galaxy S21+ | S21 Ultra 5G

Mod Note: Use the Samsung Code Request Megathread for requesting a code.

  1. Price quoted is inclusive of a $200 RRP reduction on the Galaxy S21 5G from 16 September 2021 until 30 September 2021 unless withdrawn earlier. based on trading in a SAMSUNG GALAXY S20 ULTRA 5G 512GB in full working condition until date 30 September 2021. Additional $500 discount will be applied at checkout on Galaxy S21 series 5G from 30 July 2021 until 30 September 2021 unless withdrawn earlier. The trade in amount is deducted from the cost of the Galaxy S21 5G. Available at Samsung Stores and on the Samsung Online Store ( samsung.com/au/ ). Visit the website ( samsung.com/au/tradeup ) for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung’s Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-Up Program is operated by Asurion.
    Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a new eligible Samsung product. Bonus credit is in addition to any trade-up credit. Your existing device must be listed here [https://www.samsung.com/au/tradeup/]. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Bonus Credit Offer ends 30.09.2021 ↩

  2. Price quoted is inclusive of a $300 RRP reduction on the Galaxy S21+ and Galaxy S21 Ultra from 16 September 2021 until 30 September 2021 unless withdrawn earlier. based on trading in a SAMSUNG GALAXY S20 ULTRA 5G 512GB in full working condition until date 30 September 2021. Additional $500 discount will be applied at checkout on Galaxy S21 series 5G from 30 July 2021 until 30 September 2021 unless withdrawn earlier. The trade in amount is deducted from the cost of the Galaxy S21+ 5G, and Galaxy S21 Ultra. Available at Samsung Stores and on the Samsung Online Store ( samsung.com/au/ ). Visit the website ( samsung.com/au/tradeup ) for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung’s Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-Up Program is operated by Asurion.
    Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a new eligible Samsung product. Bonus credit is in addition to any trade-up credit. Your existing device must be listed here [https://www.samsung.com/au/tradeup/]. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Bonus Credit Offer ends 30.09.2021 ↩

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closed Comments

      • v2 on 27/09/2021 - 06:43

        How long did it take you get $200 CDS code once you email samsung? I have been waiting since Thursday.

        • krsu on 27/09/2021 - 08:24

          You'll need to chat to an agent to request for this. They confirm the photos you've sent by email over the chat and give it to you once it's been confirmed

  • ChatPTG on 27/09/2021 - 09:58
    +2

    Finally got all the codes. Now there’s no stock, d’oh!

    • david6509 on 27/09/2021 - 10:36

      if you dont end up using them let me know ;) lol

      • ChatPTG on 27/09/2021 - 13:36
        +1

        Will do.

    • Anjag on 27/09/2021 - 11:30

      Did you get a CDS voucher as well?

      • ChatPTG on 27/09/2021 - 13:36

        I've got ODS, EDS and newsletter. Trade in is $200 and for the standard 128GB S21 the total comes to $99.

  • David Astonpp on 27/09/2021 - 10:38

    How long before stock is expected and the $500 trade in ends on the 30th Sept right?

  • Dejaud on 27/09/2021 - 10:55
    +4

    I have a $100 code sent to me by @yygsdragon that I no longer require, as I eventually received mine. First in best dressed!

    ODS-N8BP-4FSF-TGNP

    • david6509 on 27/09/2021 - 10:58

      legend, thank you it worked :)

    • David Astonpp on 27/09/2021 - 11:15

      legend + 1

  • ghostkkz on 27/09/2021 - 10:56

    :( spewing. Just bought the s21+ yesterday without knowing there's an extra $300 in discount…

    • pgsn on 27/09/2021 - 15:20

      Same here..

  • beebul on 27/09/2021 - 11:07

    On the previous thread someone mentioned there was free Samsung care with BONUSCARE code - did this work for anyone? Too late for me but hope it might help anyone ordering now.

    EDIT - It doesn't seem to work on a new order, oh well.

  • agalea101 on 27/09/2021 - 11:14
    +1

    Looks like party over?

    Says out of stock on all? Can't even select any ?

    Edit

    My bad back in. Hmm weird that showed, reckon they restocking???? 🙏

  • David Astonpp on 27/09/2021 - 11:33

    No go for loyalty on a Note 8 they just keep giving the $100 code

  • wantvsneed on 27/09/2021 - 11:52
    +1

    Could anyone give me ODS code if you have spare.
    Thank you.

  • Homr on 27/09/2021 - 12:18

    Are the buds2 out of stock? I can't seem to find them?

    • krsu on 27/09/2021 - 19:06

      They're still in stock, can be found here

  • rensman on 27/09/2021 - 12:20

    my order has been updated by star track, an insignificant one:
    "your order is on the way"

    and yet:

    Being packed by sender
    Once they've sent this item, you'll see an update confirming that we've got it

    Most recent update
    Shipping information received by Australia Post
    Date & timeSun 26 Sep • 8:11pm

    • tjioer on 27/09/2021 - 13:30

      I had the same update but shipping information received on Sat 25 Sep. Delivery estimated on 28 Sep.

      It looks like StarTrack hasn't even picked up the phone, yet. I won't be surprised if they missed the delivery date.

      And I never received any SMS, either.

  • angelbaby on 27/09/2021 - 12:53
    +1

    I have $50 code if anyone needs it. MA9-E4L8-BP7T-D5NE

  • supersour on 27/09/2021 - 13:05
    +8

    Just got a 256GB Ultra for $799, what a bargain! Thanks to everyone who posted before me.

    Summary of codes used, hope it helps someone.

    1. Newsletter Signup - MA code - sign up via banner at the bottom of the page. Had to email [email protected] as I never got the email, saying I wanted to buy today. Got the code in an hour.

    2. Chat Code - EDS code - via green circle at the bottom of the page. Long wait for an agent but got a code immediately. Mentioned I wanted to upgrade my broken Samsung and could they help lower the price.

    3. Loyalty voucher - CDS code - via email to [email protected] (photo of broken phone, front with IMEI and back). Had a response immediately after asking for an update as I wanted to buy today via the Contact Us chat. As others have mentioned, got $200 for the S20. Could've gotten another $100 voucher for my S10 but it was used for the trade in instead.

    • agalea101 on 27/09/2021 - 13:31

      Hey Brother. Did you get a photo online or just unlucky and had a broken Sammy?

      Just trying to get a 200 code and stressin cos all nearly sold out 🤣🤣🤣

      • supersour on 27/09/2021 - 13:39

        Unfortunately (fortunately?) just had a broken one, so that probably doesn't help you…
        I feel for you, the chat agent told me they're almost out of stock too! The positive is they seem to be really quick if you follow up via chat.

        • agalea101 on 27/09/2021 - 13:43

          Ah all good mate cheers for response

          Sigh lol 😂

          If you have a spare $200 code my chat is open

          I have spare gift card😎😉

    • ozvince on 27/09/2021 - 14:07

      How long is the wait for Chat Code - EDS code

      • supersour on 27/09/2021 - 14:15

        Once you get through to an agent, 3 - 5 mins, but it took me 2 hrs to get through to one. YMMV

        • ozvince on 27/09/2021 - 14:17

          I've waiting for half an hour

    • kt71 on 27/09/2021 - 14:55

      Hi supersour,

      I am completely new to this upgrade 'game', could you tell me which website I go to to get the chat code and what is Loyalty voucher….

      Thank you

      • supersour on 27/09/2021 - 15:30
        +2

        Chat code is from the link in the post. A chat icon should come up in the bottom right of the page, it looks like this.

        Loyalty vouchers are given for older damaged Samsung phones, to buy a new one. You can ask for more details and request one here.

        • kt71 on 27/09/2021 - 19:51

          Thank you supersour, will see how I go

  • David Astonpp on 27/09/2021 - 13:49

    Does anyone have any more codes pretty please

    • vv2017 on 27/09/2021 - 13:57

      i got one $50 code let me know if you still need it

      • David Astonpp on 27/09/2021 - 13:58

        yes please that would be awesome thanks

        • vv2017 on 27/09/2021 - 14:04
          +1

          sent u in pm

  • David Astonpp on 27/09/2021 - 13:58

    If you can't get in go via the support page they will transfer you.

    • ozvince on 27/09/2021 - 14:08

      What did you say to them to transfer chat

  • chippy on 27/09/2021 - 14:11

    ordered on the 20th, online chat cant give me a tracking number, told to ring. line is busy and they told me to ring later or email….
    my order profile says its Dispatched but it said that on thursaday last week….

    looks like orders are falling through the cracks….

    • bobokingdom on 27/09/2021 - 14:33

      Last Thursday? Do you mean 16th or 23th?

      • chippy on 27/09/2021 - 15:02

        I ordered on the 20th (first line) so how is the 16th an option?

        • bobokingdom on 27/09/2021 - 19:57

          OK. Do you get an update tonight? If not, when you call tomorrow, use the SMS link to go through the menu on your phone, it will put you to a person quickly. (If you press 9 and then 4, it will tell you to call back later.)

          • chippy on 28/09/2021 - 09:12

            @bobokingdom: thanks bobokingdom but I havent got the SMS yet. only the crappy email everyone else is getting

    • MrRe on 27/09/2021 - 15:23

      Still waiting for mine as well, ordered 18th. Got tracking number after calling them, status was only updated on Saturday afternoon to "Being packed by sender" with no changes today.

      Funny thing is I ordered another phone on the same day for the wife which arrived Wednesday.

      • StatLord on 27/09/2021 - 15:36

        Yea, my order on the 18th still hasn't come, while the order on the 19th already arrived last week. Samsung pick and pack must be a complete mess right now.

    • MrRe on 27/09/2021 - 15:37

      Just received this email:

      Thank you for your recent purchase from Samsung Electronics Australia (Reference No.*****).

      We regret to inform you that due to COVID 19-related delays with our delivery partner (Startrack), your order with tracking number ***** may be delayed by approximately 7-10 business days.

      Unfortunately, Startrack are unable to provide a confirmed date of delivery at this time, however, we are working hard to have your order delivered as soon as possible and will provide you with further updates as soon as they are available.

      Once again, we regret any inconvenience this may have caused.

      If you have any questions regarding your delivery, please feel free to contact Startrack directly on 13 23 45 or click the link below to check your delivery tracking:

      https://startrack.com.au/track

      For enquiries regarding your order, please feel free to contact Samsung’s Customer Care team on 1300 362 603.

      Kind regards,

      • tjioer on 27/09/2021 - 15:48
        -1

        What a joke. 7-10 business days from the dispatch day or from today, I wonder?

        If it's from today, that would make it 23 calendar days from the order date on 18 Sep.

      • randomrandom on 27/09/2021 - 16:15

        Got the same email

        • chippy on 27/09/2021 - 16:19

          yeah got that email. so 7-10 days is weds to friday… somehow I dont see that happerning but hope it does

          • MrRe on 27/09/2021 - 16:26

            @chippy: That's assuming they don't mean an extra 7-10 business days from today…

            • chippy on 27/09/2021 - 16:36

              @MrRe: that did cross my mind but I dont want to think about it…

              • MrRe on 27/09/2021 - 17:46
                +1

                @chippy: Just got my SMS that mine should arrive tomorrow despite the email

  • Ducky555 on 27/09/2021 - 14:13

    Would any kind soul share a spare newsletter code? I tried 4 different emails last night and I'm still not getting the elusive code

    • lonelyhearts on 27/09/2021 - 14:15

      Just posted!

      • Ducky555 on 27/09/2021 - 14:35

        Dang, missed it, thanks for your generosity though :D

  • lonelyhearts on 27/09/2021 - 14:15
    +2

    Here’s a $50 code, keep us all updated on when phones start to arrive!

    MA9-E4LB-9TBM-48N2

    • comeng86 on 27/09/2021 - 14:34
      +1

      Thanks lonelyhearts, I've been trying for a couple of days now to get a $50 code. Just picked up an Ultra S21 512GB for $1179 after discounts and trade in. Will update once the phone arrives.

      • lonelyhearts on 27/09/2021 - 21:02

        Cheers mate 🤙

        • comeng86 on 28/09/2021 - 18:04

          Just received a star track SMS that mobile will be arriving tomorrow. Let's see if it turns up.

          • comeng86 on 28/09/2021 - 22:40

            @comeng86: Phone delivered @ 21:11! Startrack delivery driver was very apologetic for the lateness of the delivery but I was shocked that something would be delivered that late!

  • david6509 on 27/09/2021 - 14:41

    Hi if anyone please has a spare newsletter code please let me know :) will pay it back when i get mine via email.

  • miruki on 27/09/2021 - 15:46
    +1

    Ordered S21+ 256GB Black on 22nd, got an SMS from Startrack 14:01 today with the link to the tracking detail. The expected delivery date is tomorrow. Sydney region.

    • freeman on 27/09/2021 - 16:10

      Ordered same day with you, but showing “we can’t find your tracking number” on website of Startrack.

      • miruki on 27/09/2021 - 16:40
        +1

        I ordered at 00:37am so there might be a slight difference? I also got the "We regret to inform you" email but it came 1.5 hr after the sms.

        • freeman on 27/09/2021 - 16:52

          Thanks buddy, that might be the reason,I ordered around 4:00PM. No “regret” email came through so far, but maybe I’ll receive that later.

  • Slovenlynight on 27/09/2021 - 16:43

    Has anyone used the same phone for trade-in and to get the $100/200 cracked phone chat voucher? Unsure if they will prevent my order from going through since they will know my phone does not qualify for trade-in.

    • Mingles on 27/09/2021 - 16:56
      +1

      I think some people have already received their phones before trading in anything. Apparently an email comes later with the trade-in details.

    • Anjag on 27/09/2021 - 17:05
      +1

      I do not think they have a process to verify as pple have used same IMEI number to get multiple $200 vouchers…that too by sharing the photos..

  • [Deactivated] on 27/09/2021 - 16:53

    ordered Saturday 25th sep, saying dispatched now. but who knows when I will get a tracking link after hearing about the StarTrack delays above.

    • ronitdias on 27/09/2021 - 19:59

      Which one did you order? I also ordered on 25th but haven't gotten the dispatch notification.

      • [Deactivated] on 28/09/2021 - 14:30

        Hi! s21 ultra 256. got it super quick. ordered Saturday 11.30am. in my hands at 8.30pm Monday right.

  • Sittingonthemoon on 27/09/2021 - 17:05
    -1

    I’ve received same email advising phones are 7 to 10 business days away.

    Have replied requesting cancellation of both orders

    What a joke

    • Bafranz on 27/09/2021 - 18:26

      Got the same email today, then an sms saying phone will be delivered tomorrow a couple hours later!

      • Sittingonthemoon on 27/09/2021 - 19:04
        +1

        Haha I got the sms too for tomorrow delivery

        • lonelyhearts on 28/09/2021 - 06:31

          Let us know if it turns up today!

        • Iamacheapo on 28/09/2021 - 07:30

          Me too let's hope it comes today.

          • Iamacheapo on 29/09/2021 - 12:47

            @Iamacheapo: I had one come in yesterday. Seems like samsung themselves are slow, not start track..

  • Mighty man on 27/09/2021 - 17:05

    Is there a way to not download the app for it to determine the trade in value? I don't have a tradin phone but I would like to get the offer. I am happy to pay back trade in offer price back.

    • [Deactivated] on 27/09/2021 - 17:29

      no

    • [Deactivated] on 27/09/2021 - 17:35
      +2

      You can determine the trade value of any eligible phone. It's on the website where you put in a phone, then you can check to see what the value is when the sliders are according to the condition of said phone.
      You still need an eligible phone to proceed with the trade in offer, it uses the IME to create a key which you can then proceed online or in store with the transaction.
      You still need a phone, that's the condition right there, whether you decide to send it in or not is another thing.

  • Fergy1987 on 27/09/2021 - 17:36
    +2

    So with all the ridiculous delays. Can i send them an email saying that due to covid19 there will be a delay in me returning my trade in device to them? Between 7 days and never.

  • hoiboy on 27/09/2021 - 17:45

    Hi guys,

    How's the Samsung.com.au refund process? I've seen at various places that they are totally chaotic with the refunds, but as long as they give me a refund in a reasonable time period I don't mind (I don't need a refund the next day).

    I bought a S21 Ultra… and then I ended up getting a $200 code due to some damage to my S20+ (thanks to whoever posted that above), so I bought a second Ultra with that code (and also got the half price Buds 2). The first Ultra I ordered hasn't been shipped yet (I got the same Startrack email as above, so who knows when I will get the phone).

    Do I have to wait for Samsung to ship the phone to me before I send it back to them - and if so, should I just reject delivery rather than accept and then send back? Or can I call them now and get the order cancelled now?

    Also, I have to email Asurion separately if I do end up refunding the phone, correct - since I obviously won't be trading in the relevant phone for the first order if I do refund the first Ultra?

    Thanks in advance.

    • BinnyC on 27/09/2021 - 19:12

      Just do not accept the delivery and it will be sent back to Samsung. Then request for a refund over yhe phone which can take few weeks.

    • Tretno on 28/09/2021 - 00:23

      If it has not been shipped yet then you should contact Samsung saying that you don’t want the first order anymore. They should sort out everything with Asurion when the order is cancelled. Be sure to include the order number so they don’t cancel the wrong number.

  • Sittingonthemoon on 27/09/2021 - 17:49
    +1

    So I get an email to say up to 10 business day delay
    I reply back requesting full refund

    30 minutes later I get sms from Star Track to say it’s already in my state (WA) and delivery tomorrow

    What. A. Mess.

    … and before the Samsung defenders jump in to say it’s COVID etc, all other companies in similar position (ie Apple) seem to be doing just fine in the exact same time period (last week)

    • everydollacounts on 27/09/2021 - 17:54

      When did you buy the phone? I just got the same email today and I bought mine last week 21st. Hoping I get the bloody thing this week. Just got the phone case with a missing phone

      • Sittingonthemoon on 27/09/2021 - 18:52

        Purchased 17th

      • dracothraxus on 27/09/2021 - 19:08

        everydollacounts I ordered same date as you (21st, Ultra 5G 512) and got the 7-10 business days delay email from Samsung today (27th)

  • sohel03 on 27/09/2021 - 17:57
    +11

    An update on the Trade-up process with Asurion i.e. when you do not wish to return your old phone.

    "…if you wish to not return your old device you will be charged the full trade-in credit (the amount you got offered for your old device). After this it will no longer be a requirement to return your old device to us.
    Unfortunately, we do not have the exact time frame of when you will be charged, this is an automated process, and the charge should occur after 14 days has passed since you were sent your return label.
    Any bonus credit/vouchers will remain as it is. You may receive some reminder emails about returning your old device which you can ignore if you’re planning to keep that device. Any bonus credit will remain as it is."

    Hope this helps.

    • randomrandom on 27/09/2021 - 18:01

      Great news, thanks for the update

      • hanofee on 27/09/2021 - 18:02
        +1

        thanks, but I thought that's always been the case?

    • ramanan on 27/09/2021 - 18:06

      Thanks, where did you get this information from? When I applied the trade up code, it mentioned the following just now

      You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.

      • Archer12 on 27/09/2021 - 18:12

        Source?

        If that's a copy paste looks dodgy af

        Handset spelt differently through out the text

        Handset is also never a word used with Samsung AU

        Edit: found similar text on Samsung HK

      • sohel03 on 27/09/2021 - 18:12
        +6

        I wrote to [email protected] informing them that I will not be returning the device and that is the reply I got from them.

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