Don't Order from Techfast or Luke at Techfast

L[Deactivated] on 25/10/2021 - 15:11
Last edited 25/10/2021 - 17:28 by 1 other user

Dear Ozbargain,

Writing this post to warn potential buyers not to order from Techfast.

I ordered a PC from Techfast and I ordered a computer with a Nvidia RTX2060 graphics card, I even put it in my order notes specifically. What I received is a Nvidia RTX2060 MINI version.

Would you be happy receiving a different graphics card than you ordered? At no point in the purchase process before or after was I made aware of this, even after putting in order notes. I would have declined to use Techfast if I was notified.

The two cards are completely different, they have different sku codes (barcodes) meaning the manufacturer treats them as different products! They have a different physical size and different fan sizes. They have different web pages Both these factors affect cooling and resale value

The response from the merchant and their bank have been dishonest and false. They continue to say they are the same card.

I'll leave both product pages and let you decide if you think they are the same card.

Galax 'RTX2060 Mini' ( https://www.galax.com/en/graphics-card/20-series/2060-series… )
Galax 'RTX2060' ( https://www.galax.com/en/graphics-card/20-series/2060-series… )

Edits: Techfast shills are downvoting all my comments, what a suprise

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Comments

    • tonyjzx on 27/10/2021 - 14:12

      i would be annoyed too

      it tells me that the techfast as just banging together PCs with whatever parts they have around

      ITX parts should be in ITX computers

      be that as it may, OP is a dick and techfast isnt a company i would ever entertain anyway, if only for the reason they're in SA and why would anyone on the east coast need their services…

      you pay the least, you get the least attention to detail

  • helloworld2021 on 27/10/2021 - 14:09
    +3

    For what it is worth, irrespective of the merits of your claim, I do not believe it is appropriate to publicly attempt to shame an individual person working for them like you did.

    If you have a frustration with the business, fair enough and you can air that grievance on any forum that you wish. Naming an individual as you did, not right. Wherever this person goes in the future, a Google search of his name and previous employer will return this. He does not have proportionate right to reply here either, even if he was to respond.

  • Slugs on 27/10/2021 - 14:23

    "I'll leave both product pages and let you decide if you think they are the same card."

    Thanks for that, and we have decided: They are the same card. (with respect to an advertised "RTX2060 card")

    You have to learn how to read the specs page.

    I should create a GPU, with the same specs, call it either "GOLD" or "PLUS" or "PRO" or "MAX" and sell it to the OP for an extra $50.

    Apologies to TechFast.

  • iknowtj on 27/10/2021 - 14:50
    +4

    What a great read - and a cautionary tale that not all customers are right.

  • AnophthalmiaCervidae on 27/10/2021 - 15:04
    +3

    The OP is misleading in his selective use of inverted commas

    Galax 'RTX2060 Mini'

    When the full linked manufacturer description is
    GALAX GeForce® RTX 2060 White Mini (1-Click OC)

    This is not a mini RTX2060, it is a full RTX2060, it is however a mini GALAX.

  • m0tyrider on 27/10/2021 - 15:13
    +1

    So does the 2060 mini vs non mini have the same performance?
    Did you get short changed on a value perspective? Or you just wanted the regular sized gpu?

    Surely if you sent them back the one you received they could send you the full size?

    • pformag on 27/10/2021 - 16:53

      Think OP is trying to sell it to make a profit, and realised he has a mini. 12 months on

  • picket23 on 27/10/2021 - 15:24

    OP you got a galax 2060. You got what was advertised. If you wanted a specific brand and model then order a system that specifies the model.

    You're confused and incorrect, as has been pointed out by almost everyone here.

    Educate yourself or just have a good think about it and you will realise your mistake… Eventually.

    • Aureus on 27/10/2021 - 16:39
      +8

      Techfast just dodged a bullet..

    • AnophthalmiaCervidae on 27/10/2021 - 20:53
      +4

      Ah but it is an RTX2060.
      NVIDIA do not make an "RTX2060 mini". The 'mini' is the GALAX descriptor for the form factor size of the particular supplied model of board (which is indeed an RTX2060 graphics card).
      The OP makes it sound like this is some sort of "RTX2060 lite" but he has still got a legitimate RTX2060 graphics card.

  • Dack Smith on 27/10/2021 - 15:38
    +2

    After OP got outed it seems he has done a runner.

    Took him more than 12 months to complain - not sure if serious or just dumb

    • savagethree on 27/10/2021 - 18:04
      +6

      Seriously dumb?

    • giordan0 on 31/10/2021 - 07:45

      he got outed like a shill he is

  • randomusername2017 on 27/10/2021 - 18:23
    +2

    Last Seen
    4 hours 42 min ago

    Pagaille21 may be experiencing mini delays in response times because of the outbreak of the coronavirus. Pagaille21 is doing everything to ensure that you get a reply as quickly as possible. Please accept sincere apologies and thank you for understanding.

    • cheng2008 on 27/10/2021 - 18:45

      He's probably seriously considering deleting his account lmao, anyone want to save screenshots before his posts disappear?

  • JayCeeJay on 27/10/2021 - 19:36
    +1

    Yeah have to comment here. Did not have good experience with them either.
    Problem came with the build only to find no response.
    Sure is cheap… You get what you pay for… But I'm this case, we're not.

    • McFly on 28/10/2021 - 01:05
      +2

      Maybe re-post that in English?

  • DiscoJango on 27/10/2021 - 20:08

    Op what did you do when you ordered maccas only to get home and find they put the wrong items

  • burns13 on 27/10/2021 - 20:40
    +2

    As Pro Consumer as possible I still I hope techfast didn't succumb to this cretin. This is wrong on many levels

  • snirodha on 27/10/2021 - 22:29

    Why no news from OP? Did Luke from Techfast kidnap OP?

    • AH on 27/10/2021 - 22:42
      +1

      Techfast has a pretty strong case for a defamatory claim. If I were OP, I'd start scrubbing….

    • cheng2008 on 28/10/2021 - 00:42
      +2

      He's busy deleting his posts

      • Revrnd on 03/11/2021 - 21:46
        +1

        OP hasn't been seen (on this account anyway) since 27OCT.

        Probably made another account to avoid any further negativity.

  • McFly on 28/10/2021 - 01:20
    +3

    PSA: Bonuts come in many shapes, sizes and specifications. Always check your bonut immediately upon receipt to make sure it's the bonut you ordered. Don't wait a year after receiving said bonut to check the bonut is the bonut you thought you were getting, for no particular reason.
    An exception to this is if your bonut is a slightly different colour to the one you ordered you are entitled to a replacement any time you feel like it from the day you bought it up until the day the Sun swallows the Earth after becoming a red Giant.

  • brutus on 28/10/2021 - 12:39
    +2

    Thanks for the heads up, my next techfast order will stipulate a 6 inch or longer GPU card. I feel for you brother, you expected more the 4 inches :-(

  • Plebmuffin on 28/10/2021 - 14:40
    +3

    Today on things that didn't go the way OP expected…

    Bought a Techfast PC with a RTX2060 a year ago, happy with it for a year and finally decides to open the case and discover he has a RTX2060…

    Wants to flip the GPU and discovers it is a mini form factor, but still a RTX2060 that he paid for and had no issues with for a year….

    Decides to kick up a fuss and complain that Techfast won't do anything for him a year later now that he's opened up the pc finally.

    Very nice. Keep it classy.

    • giordan0 on 31/10/2021 - 14:23
      +3

      Worst thing about this, his case has a window.

      • McFly on 01/11/2021 - 00:45
        +3

        Ironically, the window of opportunity closed a long time ago.

  • chalks1971 on 28/10/2021 - 15:24
    -8

    Seems to be alot of hate here.

    I dont have knowledge of different computer parts particularly, but I would have thought if I ordered a computer it would come with a standard size not a mini version of the standard size unless specifically advised that it would be a mini.

    If mini is just branding & does not indicate that it is smaller than regular, than thats just ridiculous.

    The OP has done themselves no favours by not providing the delivery docket / invoice with what parts were supplied.

    I think it would be understandable to have a whinge after 12 months, if thats the first time you were aware that you didnt have the product you thought you had bought.

    I think the consensus here is that techfast will provide you with the cheapest build they can that meets the advertised item. OP didnt know that - they certainly do now.

    Ill never use them again after having a machine stop working after 15 months, but thats a different story.

    • [Deactivated] on 28/10/2021 - 15:36

      Honestly, if you only realized that it was the wrong product after using it for 12 months, it's your fault. Suck it up. The OP really needs to have a hard look at the mirror and asks himself: If I were a business owner and I have to deal with this kind of complaints, what would I do?

        • McFly on 28/10/2021 - 17:50
          +1

          It's technically, legally and morally right.

          • davery22 on 28/10/2021 - 21:15
            +4

            @McFly: There is absolutely nothing wrong with their business model chalks1971.

            I can also 100% vouch for your statement that you don't have particularly good knowledge of "computer parts"

            Anyone who does, would look at the prices and specs of TechFast builds and say "Yep, that's cheap!"

            That is REGARDLESS of the brand or dimensions of said hardware.

            McFly is 100% accurate. Techfast are technically, legally and morally sound. The information they state in their builds is very clear and accurate. If the purchaser doesn't understand that information, they should get clarification BEFORE placing an order on something.

            An RTX 2060 Mini IS 100% an RTX 2060. Techfast have not misled anyone. Further, I can guarantee that the price of the build at the time it was sold, would have been cheaper than a single consumer wanting to build their own PC could build the same system for (with the absolute cheapest parts)

            I purchased an RTX 2080 build from them, and the price was only a few hundred dollars more than buying the cheapest RTX 2080 alone would have set me back elsewhere.

        • cheng2008 on 29/10/2021 - 01:40
          +2

          What doesn't pass the pub test is OP refusing to show his invoice. His message that he left could've been anything tbh.

    • Narull on 28/10/2021 - 21:26
      +8

      "I dont have knowledge of different computer parts particularly"

      You definitely proved that, and clearly didn't read the entire thread, the OP got exactly what was on the invoice, he just wanted something different and only noticed and complained about it over a year after receiving it when he is trying to flip it for more money.

      There was no deception from techfast at all.

  • Pegadeals on 28/10/2021 - 18:07
    +3

    People like this are probably why techfast doesn’t have high rating on product review.

    https://www.productreview.com.au/listings/techfast

    I’ve bought from them before and Luke was responsive and the company seems to fulfil everyone’s orders based on the comments.

    Would be helpful for techfast if those with good experience can leave some positive feedbacks.

    I don’t work for them, just a satisfied customer.

    • burns13 on 28/10/2021 - 18:22
      +2

      To be fair Product review is generally a big bagging session. But still an Interesting read

    • davery22 on 28/10/2021 - 21:16
      +1

      I've bought a build from TechFast. Price was insane for the specs, and it's still running strong almost 2 years later.

    • AnophthalmiaCervidae on 29/10/2021 - 09:24
      +1

      Definately a have a bitch about something web site.
      Of 13 Techfast one star Product Review reviews, 11 of the reviewers have never given a review for anything that's better than one star (including it seems OP who has 2 other one star reviews).
      It will always skew negative if people only leave negative reviews.
      Then again maybe there are some sad sad people that have truly never had a positive experience or were ever satisfied in their entire life.

    • HomeAlone on 29/10/2021 - 14:21
      +2

      People like this are probably definitely why techfast doesn’t have high rating on product review.

      https://www.productreview.com.au/reviews/d5d156a3-f794-4532-…

      • Revrnd on 29/10/2021 - 21:35
        +2

        lol. came here to post this. beat me to it by a few hours.

        Our mate OP and his "you short changed me" review on Product Review.

  • T1OOO on 28/10/2021 - 18:14
    +1

    Oh Man U shoulda picked it up earlier dude

    It’s too late now. Like wtf do you want ?

    Generally the mini ones Cost more.

    Tech fast has too much love for you to win prob coat they generally sell top end gfx cards with full pc for less than the gfx card alone!

    Like a M$ fanboy at an apple conference even if ur right ur in the wrong place.

  • randomusername2017 on 29/10/2021 - 09:55

    🔐❓

  • Cyphar on 29/10/2021 - 11:07
    +1

    You paid for an RTX2060. The make of which was never specified. Specs wise it is the same. I don’t see a problem.

  • DiscoJango on 29/10/2021 - 11:43
    -2

    Op orders a mustang, drives it for a year, thinks its a v8. Finally pops the hood a year later when trying to sell, finds out its a 4 cylinder. Op is hungry angry.

    • chalks1971 on 29/10/2021 - 12:57
      +3

      "Op orders a mustang, drives it for a year, thinks its a v8. Finally pops the hood a year later when trying to sell, finds out its a 4 cylinder. Op is hungry angry."

      As he should be, who woudnt be upset to find out their V8 isnt a V8 & theyve been taken for a ride?

      thats a terrible analogy.

    • Eeples on 31/10/2021 - 11:18

      No, he finds it is a v8 but with a slightly smaller blower.

  • tempestswitch on 29/10/2021 - 13:40
    +13

    THANK YOU OP!
    I was sitting at lunch bored out of my brains but thanks to this post, I thoroughly enjoyed reading all the comments.
    10/10 Enjoyment.
    Also, 10/10 would recommend not posting again.

  • dfg555 on 29/10/2021 - 21:09

    Only thing I agree is the resale value, it's harder to sell a mITX card than a normal sized one. Probably not in today's market though…

    • Revrnd on 29/10/2021 - 21:36
      +1

      I've got a small form factor 3930K that would totally suit that GPU… too bad OP would be chasing top $$$ for it 2nd hand.

  • bobs burgers on 29/10/2021 - 23:37

    I had to log in to downvote this nonsense and ran out, ugh

  • T1OOO on 30/10/2021 - 00:34
    +3

    if i was techfast id seriously consider taking legal action against you to

    1. educate you on comparing product performance instead of for factor.
    2. seeing damages for lost off reputation
    3. seeking all legal expense paid.

    your are now playing with the big boys, i would advise that the $10 less resell value is gona cost you alot more than you bargained for.

    • Mikeer on 30/10/2021 - 00:53

      Reckon we should send the bikies to OP's house?

      • jv on 01/11/2021 - 11:52

        should send the bikies to OP's house?

        Send Tim Tams…

    • g1 on 01/11/2021 - 09:29

      In my opinion there are so many things wrong with this mentality and approach. Starting from, if a business genuinely has a lot of positive reviews then one out of character opinion makes no dent in their reputation. To, being so thin skinned that legal action must be the best option to deal with an opinion that to any reasonable person buying from techfast would dismiss.

      How many lawsuits would you file if there was a customer like the OP at least once a week? Would you file a lawsuit for every customer like that? Would you start putting a sign up stating that any review that could be seen as derogatory yet is misinformed will be legally prosecuted? Where would you stop?

      Techfast’s response shows so much more about the business than OP’s review. And currently Techfast’s response is overwhelmingly positive.

      • jv on 01/11/2021 - 11:53

        In my opinion there are so many things wrong with this mentality and approach.

        That's just your opinion…

        • g1 on 01/11/2021 - 12:01
          +1

          I am so glad that you and I agree on this jv.

      • UsernameChecksIn on 26/11/2021 - 09:35

        Tangential story related to some sort of proportional rate of cases vs positive brand:
        somehow Sony managed to get a slap on the wrist for their dodgy refunds policy with only formally noting down five customer cases

        https://www.accc.gov.au/media-release/sony-to-pay-35-million…

        Still quite a few well-regarded international companies have regressed to not conform to Australia selling requirements

        Adding my positive +1 for Techfast brand and Luke's customer service throughout the last few years of good-value PCs and the way they handled the shortage with extended stock delays.

  • xlimit on 30/10/2021 - 08:36

    I hope techfast has already started a lawsuit. People like OP, who think they can say whatever they want and suffer no consequences should be taught otherwise. There's a difference between freedom of speech and being responsible for what you say. Many people don't understand this, they need to be 'educated'.

    • lachhelix on 30/10/2021 - 13:01
      -1

      BuT fReEdOm oF sPeEcH

    • UsernameChecksIn on 26/11/2021 - 09:41

      I'm not sure that would be a win for anyone involved

      Active discussion here seems like good advertising and positive customer testimonials in the responses, as well as noting valuable customer feedback to be mindful of for reassuring expectations in future potentially ambiguous selling (so that a customer does not feel like they were shortchanged on this model, though it looks like the same specs)

      I have not researched enough into these threads to say where the facts lie; however, the feelings are valid, judging by the OP and comments.

      Am always grateful when someone puts in the time to provide their insight and offer new perspectives, doubly so when a company rep weighs in with a catered response.

      —

      It gets worse when there is unilateral misinformation or a diatribe with no opportunity for response or minimal interaction.

  • kewlaz on 30/10/2021 - 12:24

    I bought my current PC from techfast 2 years ago, no issues.

  • [Deactivated] on 30/10/2021 - 16:08
    +2

    is this person really calling everyone who proves them wrong a "shill"? lmao

    • Eeples on 31/10/2021 - 11:20

      That’s a lot of shills.

      I’m not sure ozbargain is that incompetent.

    • cheng2008 on 01/11/2021 - 23:14

      It's a coping mechanism, but clearly it didn't work and now OP has run off with his tail between his legs.

    • UsernameChecksIn on 26/11/2021 - 09:30

      if I got a shilling for every time…

      counts words

  • abctoz on 01/11/2021 - 11:46
    +4

    free advertising for techfast lol

    • tonyjzx on 01/11/2021 - 20:06
      +1

      pretty much this

      everyone who has a clue should know what service and standard techfast build to

      everyone has heard of luke here

      buy knowing what youre getting into

  • Hinee on 23/11/2021 - 17:03
    +3

    Just coming across this thread for the first time. Hilarious. OP hasn't even logged in since

  • capslock janitor on 26/11/2021 - 00:53

    Outcome update?

    • dbmitch on 10/12/2021 - 02:15

      OP got rekt and OzB still loves Techfast, OP's Karen agenda failed.

  • UsernameChecksIn on 26/11/2021 - 09:29

    Good to see discussion types of fine details to pick apart

    (Otherwise why compare brands and models at all) I would also get annoyed if there was a specific differentiator being banked on for a purchase order that was not fulfilled as expected, proportional to the time spent and expense of the item.

    Though I personally would not hold it against them in this case as I did not have strict requirements for gpu sizing and models (in the current state of stock quantities for GPUs)
    I would get only slightly annoyed if the second model only turned out to be a better updated/improved refresh of the same line of graphics card (i.e. in benchmarks and reviews).

    Couple links posted looked like the same product instead of a full size vs mini comparison.

    I may have misread the discussion here. Seems to be deviating a bit

  • Zachary on 14/12/2021 - 13:26

    I want an update too, come back Pagaille21!

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