Don't Order from Techfast or Luke at Techfast

Dear Ozbargain,

Writing this post to warn potential buyers not to order from Techfast.

I ordered a PC from Techfast and I ordered a computer with a Nvidia RTX2060 graphics card, I even put it in my order notes specifically. What I received is a Nvidia RTX2060 MINI version.

Would you be happy receiving a different graphics card than you ordered? At no point in the purchase process before or after was I made aware of this, even after putting in order notes. I would have declined to use Techfast if I was notified.

The two cards are completely different, they have different sku codes (barcodes) meaning the manufacturer treats them as different products! They have a different physical size and different fan sizes. They have different web pages Both these factors affect cooling and resale value

The response from the merchant and their bank have been dishonest and false. They continue to say they are the same card.

I'll leave both product pages and let you decide if you think they are the same card.

Galax 'RTX2060 Mini' ( https://www.galax.com/en/graphics-card/20-series/2060-series… )
Galax 'RTX2060' ( https://www.galax.com/en/graphics-card/20-series/2060-series… )

Edits: Techfast shills are downvoting all my comments, what a suprise

Related Stores

TechFast
TechFast

Comments

              • +4

                @[Deactivated]: I am happy to demonstrate to you my 3060 ti cards that are the size of palm of my hand outperforming the dual fan ones I have. You are so wrong it's mind boggling. I am acrually pissed off that the dual fan ones are crappier and would swap them for single fan ones all day every day Hyundai.

              • +11

                @[Deactivated]: But thats irrelevant. Your order specified the chipset not the size of the fans. If you wanted a specific model then you shouldve been stated as such. You have yet to show the invoice which states the exact description of the product which would greatly assist in the conversation.

                EDIT: Just noticed some nice detective work just below. As I suspected, there is nothing stated in the deal that suggests you were getting a full size card. Only the type of chipset which matches the description. Jog on.

              • +5

                @[Deactivated]: What heatsink fin surface area was specified in the original contract of sale?

                Hint: it wasn't.

          • +2

            @[Deactivated]: after seeing this post

            I know where the misunderstanding is

            sleeqb7 was right

            • -6

              @Mouse123: You do you, if you'd be happy with an inferior product good for you

              • +5

                @[Deactivated]: can you upload your receipt? cover your name/address/details, just want to check if techfast is actually false advertising.

          • +10

            @[Deactivated]: Unfortunately you have no recourse Techfast didn't specify the card size, fan size or number of fans on their listing. They sold you a 2060 and you got a 2060. The card you got is crappier than you expected. The two galaxy card you listed have the same boost clocks so they will perform the same except the mini version will be noisier as the fans have to work much harder to maintain the same level of performance. I agree with you warning the community that they might not be happy with the techfast parts lottery.

            • +2

              @Fornax: Techfast should give more details about things like this. Why not mention, n this case, card could either be full size or mini.

              FWIW, I am not a fan of mini's, as I prefer ATX builds and the aesthetics of full size cards.

              What I will say and I don't think the OP was clear enough in his OP, if he specially asked for a full size card or not. If I put in my order and specified I wanted a particular component, whether it is size, make, model etc, and they agreed they did the old switcharoo, I would not be impressed.

              Again unclear how clear the OP was with his request when he ordered and if his request was acknowledged.

              • +2

                @TilacVIP: @tilacvip I agree it would be nice for Techfast to provide that level of detail but it goes against their business model which is to sell pre-built systems with the cheapest components available on any given day so they can under cut the competition. People that buy from Techfast shouldn't expect the same quality of build or components as a system from scorptec or pccasegear that costs much more. The poster should be happy Techfast didn't install a full size biostar card as those things are super noisy and hot.

          • +10

            @[Deactivated]: I wish I had more downvotes for you.
            How many times do people need to tell you before you listen and understand?
            You ordered a NVIDIA RTX 2060, and you got one. The listing did not specific which board partner variant you were going to get.
            If you were only going to be happy with specific variants, then you should have bought from a listing that supplies this level of detail.
            As mentioned above, they clearly state that makes and models may vary.
            You got what was advertised.

          • @[Deactivated]: Different manufacturer but you can see the mini board is more efficient than the previous hardware revisions and actually performs better than the full size cards despite the slightly smaller cooler as the card runs at lower temps from the efficiency improvements made to reduce the size.

            https://youtu.be/KDYjeuH3OO8

            Not sure why you keep referring to it as an inferior product, it's actually better and has higher resale than what you originally thought you were buying.

          • +6

            @[Deactivated]: I think this is the comment that killed your review and in general your argument that TechFast was in the wrong.

            At first I thought maybe they specified the model of the graphics card and you got a different one, but you just clearly said they didn't. They specified a NVIDIA RTX 2060 and you got a NVIDIA RTX 2060.

            An analogy you might understand is that let's say you got promised a Wifi 6 AX1800 router and you got one with 3 antennas when you were expecting 4. It's still a Wifi 6 AX1800 router and the number of antennas where not specified/promised.

          • @[Deactivated]: I didn't think people had IQ this low.

  • silly question, did you order a small form factor case?

    • +1

      Nope, large form factor and non mini motherboard.

      • -2

        You did not order a large form factor. You ordered an unspecified RTX2060.

        • +4

          He was referring to the case.

  • +3

    How long ago was this? Feels like a fair while since I have seen one of their deals with a 2060.

    • -8

      recently

    • +148

      This is the exact PC the OP has (and is trying to flip the RTX 2060 one year later it appears)

      Ryzen 5 3500X | RTX 2060 6GB(techfast.com.au): $999 after 3500X-2060-AUG
      Ryzen 5 3500X
      RTX 2060 6GB (likely Galax)
      16GB 3000MHz RAM
      B350 Motherboard (Biostar ET2)
      240GB 2.5" SSD
      750W Allied PSU
      Leaper Flair RGB

      No mention of exact SKU or RTX 2060 variant.
      Confirmed by their own comment here
      Screenshotting as well just in case OP becomes "disabled account

      They're trying to flip their RTX 2060 for some reason and must have opened up their case to notice that their fan is 80mm not 90mm

      Notice how OP is constantly mentioning "resale value"

      • +10

        Yes you’re correct about him/her going on about resale.

        Thought he got a deal of a life time when prices soared and the only thing here was his/her ego until it was evident that they didn’t get a non mini card.

        Well that’s all folks.

      • +16

        The smoking gun right here. Good find.

      • +34

        So this isn't even a recent issue, it's exactly that - "resale value"…. great detective work @cwongtech.

        OP wanted to flip the GPU 12mths later and has found that, in the words of Obi-Wan "it's not the RTX 2060 they were looking for".

        Clearly OP hasn't had that much of an issue with the performance of their RTX 2060 over the past 12mths that's had them question the nature of what they were sold in the first place.

        Poor form OP. Essentially what is happening here now with OP and their "issue" with TechFast is libel.

        • +29

          I run a small business and this scares me. The whole customer being in the wrong but going out of their way (And loudly doing so) changing the narrative that much to damage our business.

          I've been super lucky that in receiving just under 50 reviews all have been 5.0 stars except for a competitor who faked a 1.0 star and one customer who gave a 1.0 star (who has a habit of doing it to a lot of stores).

          This is why whenever I have a good experience I always write a great review for the company even way before I had my own business and karma has been good to me.

          • +3

            @SpotTheOzzie: Eh, almost all the comments here are pointing out that OP got what he paid for. I think most people who read reviews understand that there's a small number of people making unjustified complaints.

            • +1

              @abb: In this case, because people know how Techfast work and could figure out what happened. If it's a new customer looking at Google reviews or Product Review, it's all the customer's word against the business's. Plus there was the bonus of evidence in the comments here to make it conclusive.

              • +3

                @Miss B: Nice pickup. OP didn't even open his case for a year…..

                OP - your a douchebag. Ozbargains is about finding good deals and I am pretty sure everyone appreciates the sellers in providing the products at a competitive and fair price.

                Slandering a company a year later when you are clearly not even in a position to do so is pathetic.

                Pull your head in.

          • +5

            @SpotTheOzzie: Spare a thought for all the customers who have been shafted too. It goes both ways.

            • +1

              @TilacVIP: Clearly OP's not one of them though, and the problem is that if caught out they can just complain about shills and delete their account, there's no real accountability.

          • +1

            @SpotTheOzzie: I'm a small ebay seller selling about 2-4 units a day.

            1 negative review = 100% feedback rating to below 90%. So the bad egg can hurt a lot of my reputation.

          • +3

            @SpotTheOzzie: Yes… and a word of warning for OP, I know someone who works in commercial law, and he told me small businesses successfully gaining identification of parties from the forum / social media through court action and claiming damages for false claims is apparently rising. Can be in the many tens of thousands+ depending on how loudly they shouted things that could clearly cost the business money.

            He warned me never to post scathing reviews unless they were 100% factual and in the public's best interest to know. The writing needs to be carefully considered and fair to ensure it could not be misinterpreted and have evidence to backup claims…. aka think twice before you post.

            Not taking sides in this argument at all. Just suggest everyone is careful.

            • @MrFrugalSpend: I think OP is regretting not making a throwaway account to post this, now that court action is possible

            • @MrFrugalSpend: any proof of this? u cant identify some random on a forum whos probably used a made up name.

              • +3

                @Zachary: There are plenty of approaches on how to deanonymise someone. The lowest bar to entry would be to look over their post history, collate potential personally identifiable information and then begin to link other accounts and email addresses. Rinse and repeat to build a picture of the owner. It is essentially how they rolled the Silk Road. Read up on OSINT.

                If they had the backing of the legal system, OzB could be compelled to provide information. ISPs log dynamic IP assignments and metadata. A lot of website accounts have phone numbers linked.

                Private investigators/digital forensics teams/intelligence companies offer these services. It is also highly likely that TechFast knows the customer's real name, address, phone number and email with enough evidence to link this person's previous complaints to their order.

                • +5

                  @Hardly Normal: Yeh, but in this case, none of that is needed, as OP has already mentioned they've contacted TechFast and made complaints about their "Mini" card. I'm sure TechFast would have had to pull up OP's order (with name, address, etc. all ripe for the suing) to let them know that they're wrong.

                  • +2

                    @freekay: Was thinking just this.. can't imagine there'd be too many RTX 2060 mini builds that TechFast did on that deal from 12-odd mths ago where the buyer made specific notes on the order.

                    Given that OP appears to be an Audio Engineer and possibly from Victoria (noting their contribution toward a post made about delivery times from TechFast to people in Victoria) that'd be a good start, but I'd hazard a guess TechFast know exactly who they're dealing with anyway.. the rest is just speculation for us.

                • @Hardly Normal:

                  The lowest bar to entry would be to look over their post history, collate potential personally identifiable information and then begin to link other accounts and email addresses.

                  How would that work? What if the comments he made are fake or made up? Or there is very little comments he makes. What do you do then? How do you connect the dots on faked, false or not enough info?

                  • @Zachary: That is the concern for all forms of intelligence. The better the picture you develop, the easier it is to filter out the noise.

              • +1

                @Zachary: Don't forget TechFast already know who it is as they have the emails/details from the OP asking for the specific card and then complaining!

                So the companies can already be fairly sure from their own records, then seek a court order for proof.

                I can't supply specific proof on here as such things are always private. However he was speaking of actual cases where court orders can be given to the website owner to provide confirmation of the details of the person causing the defamation against real identified people / companies. Forum would have email addresses, IP addresses, etc… chances are that email address matches a disgruntled customer from records.

                If not, email provider or ISP could be subpoenaed for their real life details from that etc if needed but most likely that would just be do double check given they could already bring an action based on cross checking acts in the post to their dealings.

                • @MrFrugalSpend:

                  I can't supply specific proof on here as such things are always private.

                  Then please PM me if you don't want to provide proof publicly as I have a hard time believing this without proof….

      • +3

        I would have thought that purchasing a particular graphics card was for the required performance.

        It appears that your primary concern is for the RESALE value!

        So, don't sell it, just enjoy what you ordered and move on.

      • +8

        This needs to be pinned, it's very obvious now why OP refuses to show his invoices.

      • +7

        So OP enjoys his PC for a year without any issues and then, despite likely hundreds of hours of use without an issue, has a big sad on a public forum about it being a mini variant.. WTF does he expect Techfast to do, give him a refund a year later?

        It's self-entitled Karen's like this that are why I thank my lucky stars I'm no longer in retail.

      • wait so the original (profanity) post was ambiguous about what GPU it was shipped with?

        jesus christ wtf

      • Great work detective!

  • +1

    Perhaps that was all that they had in stock and rather than make u wait weeks or more for a full sized card they put that in instead.

    Have you googled the price difference between the full size and the mini to see if there is an actual $$ difference?

      • +7

        It's not inferior you are so incorrect. I have it tested and proven my mini card outperforms my dual fan card. I thought the same thing - turns out no.

        • The silicon lottery.

          I would have no doubt that my 3 fan would outperform a 2 fan though. Reason? Its the nice power slider which maxes out at 130% due to it being a top end card, where other cards are limited to 115 or 120%.

          • @ATangk: You can easily softmod any card to do that via powerplay tables.

            • @Ryballs: There’s physical limitations on cooling…

              • @ATangk: That's true. Can also upgrade the cooling if you know what you're doing.

      • how is a mini version inferior in performance?

        dont blame us when your not happy with the package you go,.. that could explain alot of things here!

  • +15

    The share the same GPU core. The only difference is stock clocks, PCB and VRM layout, and the cooler.

    the mini has same clocks as a msi ventus https://www.scorptec.com.au/product/graphics-cards/nvidia/89…

    you bought the PC knowing the model you would get would vary at the time of ordering ,why order it then complain about the model you recieve, you recieved a 2060 just not the specific model you had in mind after the fact.

    if the model is that important why order an unspecified 2060 build in the first place

    • +4

      ohh he bought a prebuilt with a dice-roll gfx card..? only being 2060 .. making more sense now..

      • +89

        were you told you'd get a full sized RTX2060?

        • +9

          We have a winner.

        • +2

          More specifically, did you [ the OP ] put down in your order notes you wanted a "Full sized" card only, otherwise you would not proceed with the purchase. If you did and they ignored it then you have every right to be pissed. Otherwise, I see nothing wrong here.

          • +3

            @TilacVIP: He ordered it a year ago and likely didn't specify anything at all. He's just annoyed it doesn't have the resale value he wants.

      • +12

        You keep beating a dead horse here. Your order stated RTX 2060, you got an RTX 2060. Case closed.

        Complaining about it now isn't going to change the fact you got exactly what you ordered. An RTX 2060.

      • +14

        Lol mate you've had the PC for over a year.

  • +1

    Did they specify the product model in the spec list?

    Last time I saw their deal cannot confirm maker of the card meaning you could get gigabyte or gainward at their discretion.

    This is part of their business model.

    I personally don't like that so i don't order but there's people willing to take it in exchange of lower price. There is no GPU named rtx 2060 mini. Nvidia don't make such thing. So the person telling you you got an rtx 2060 kinda right.

    It's like ram mostly do not specify what die it uses which affects performance a lot. Do i like it? No. Is this unconsciousable and misleading conduct? maybe not.

      • +10

        Why stop at galax

        Why not ask for asus rog rtx 2060 and put it in your notes? Given that both galax are inferior to the rog version?

        Since you are entitle to whatever you have imagined that you are gonna get?

        Both galax cards are rtx 2060 case closed, unless you could show us any proof that techfast promised the sku or variant.

      • So they told you a specific Galax card you would be receiving? seems very unlike any techfast deal I have seen advertised on here. usually things like motherboard, PSU and GPU are all very non specific with things like 600w Bronze or RTX 2060. You need to link the details where they specified a specific model of card.

      • +10

        That's a completely different comparison.

      • +3

        If the ad stated a generic grade of GPU, and you got that exact generic grade of GPU…. well then, you're simply are making a huge fuss over the fact you got "exactly" what you paid for.. a generic RTX 2060.

      • +9

        If the ad said 8gb ram without specifying what DDR you would get, then either receiving DDR3 or DDR4 would be perfectly acceptable. So you would have gotten what you paid for. Great analogy! You can feel bad about getting DDR3 assuming you'd get DDR4 but that doesn't make them wrong or even misleading for that matter.

        The same applies to that rtx2060. The mini is just a name galax uses. Both cards have the same NVIDIA chip and will perform similarly. If the ad had said Galax RTX2060, then you could be expected to be provided any one of Galax's many different RTX2060 SKUs. Which you did.

        Whether you left a comment specifying which one you wanted out of all of Galax cards doesn't change a thing, as your comment isn't what techfast advertised.

        These two cards may not look the same, have different pages and SKUs etc etc, but they are both undoubtedly RTX2060 cards and therefore, there is no argument to be made. You were not misled or tricked. Most reasonable people would be happy in receiving what they had paid for exactly. No more, no less (if you had received a gtx1060 instead of the RTX2060 ordered that would be the same as you analogy of paying for 17" wheels and getting 15")

        • @urzu
          OPs complaint and comparison is wrong, but your analogy of being able to get DDR3 or DDR4 ram is wrong as well.

          Since it is a complete pre built system, it must run and function as a system out of the box with whatever GB of ram was advertised. DDR3 ram is not compatible with the CPU/mobo - they can't just throw a stick of DDR3 ram at you dangling off the side and say you should cop it sweet because it won't work as part of the system

          Butt scratcher gives a better analogy to what OPs complaint is, which has been a waste of time reading.

      • +6

        You're not very good at analogies.

        It's more like paying for an unspecific 3200mhz corsair DDR4 ram, then getting mad that you received a corsair 3200mhz DDR4 low profile version of the ram.

        Less cooling on the low profile ram and stuff

      • +1

        Bro you are thick as heck.

      • why did they give you a 1080 ? not a 2080 ?

        more like you got a smaller dimm size ie one that fits in a aptop, you are proving you have nfi.

  • +28

    I miss when you didn't post

      • +14

        I actually ordered one from Luke at Techfast, ended up having holes in the door and compltely not suitable for a submarine! Do not shop there!!

        • +3

          Woah, saved me from scalping and selling for an inflated price.

  • +10

    Same chip. Move on. Techfast never listed the exact product you get.

    What did you put in the order notes?

      • +15

        Why do you bother posting here then. You know we are all paid by Techfast so…

  • +9

    If you want to sound fair and reasonable then you should post up the order so we can make our own decisions.

    Otherwise don't expect anyone to just take your word on this cuz we don't know you from a head of cabbage bud.

      • +8

        You can only do that before you order, not after or as a note in the order.

        From what you have posted, you got what you ordered, no one will side with you unless you show they have misrepresented the order by implying it was a full length card.

        I understand why you are upset but everything indicates the order was completed to specification advertised.

        • correct.. before.
          most times there are PC bargains posted on here - theres 200 questions on the components - before buying

  • It is not right what they did if they listed a different SKU card, but does it really matter so much?

    You are literally throwing a fit for 1 framerate if that.

    • +12

      The thing is, they didn't list the SKU

    • +2

      Resale value is what OP is after

  • +20

    Honestly feel it's not a big deal. Techfast will give you the cheapest card they can source.
    The 2060 mini is still a 2060 but in smaller package, for the average user there will be no tangible difference (in contrast to your 15" vs 17" wheel or DDR3 vs DDR4 comparisons).
    So I guess if you're a tech enthusiast or really picky about component choice then a Techfast build isn't for you, but that should have been fairly obvious from the fact that they tell you that you'll receive random components

    Edit: Also your snarky responses and name calling isn't lending any credibility to your argument

  • +35

    I wouldn't shop with techfast, plain simple, you don't know what you going to get: RAM models, GPU models, PSU Models, SSD Models are all mystery to find out and usually turns out to be cheap crap.

    But that's their business model, if they didn't specify what specific model they use, they are completely fine to use whatever model they want, and it is also completely fine for one to not buy from them.

    Now, tell me, when you bought the PC, did the product list on their website, or did your receipt suggest that you are meant to receive the larger version of the GPU?

    if not, quit whining about your teeny tiny GPU, that's what you get shopping with this kind of business, at least their PC usually is kinda cheap.

    if they did specify the other GPU, go contact ACCC and get your money back, and post proof here to give people a solid proof to never shop with them.

    • +5

      so basically its a loot box pc?

      • +15

        it's a loot box that you almost never win.

        they used to:

        selling 3200mhz that don't list timing —— likely 3200c22 jedec spec which usually is ~$10~20 cheaper than 3200c16 xmp kits
        selling GPU with chipset name only —- OP received teeny tiny mini card
        selling PSU with watts and 80+ ratings only —— explosive Gigabyte PSU was used before by them and techfast still kept their mouth shut on this matter even till now.

        • +21

          it's a loot box that you almost never win.

          So it's a regular loot box?

        • Sometimes they do. I remember a post (probably the 2080s) where people got 3 fan 3 slot msi gpus

        • +1

          You win because it's cheap AF. My brother upgraded his PC by getting a barebones Ryzen build from Techfast for $590. Yes it had cheap parts but it still had a decent CPU. Once he salvaged GPU and better PSU from previous build plus added a couple case fans it was fine. Ended up lasting him about 5 years until he could afford something better. For under $600 couldn't really ask for much more than that.

    • +14

      Yep, I can see why OP was displeased. They feel like they got an inferior product (or an inferior variant in this case). Problem is that Techfast is well known for getting the cheapest thing that fulfils the requirements e.g. when they advertise GTX2060 you're not going to get the expensive Asus ROG Strix version with 3 RGB fans etc you're going to get the cheapest product that fulfils the GTX2060 requirement.

      Also, I'm pretty sure TF saw OP's note and didn't bother - they get 100s of upvotes on OzB & hundreds of sales with these deals - they're not going to bother with a comment requesting a non-mini verison (which is the equivalent of requesting an Asus or EVGA version instead of a Galax branded version - they don't care, it's still the same chip.) Some good deals for sure from TF, but if I really cared about these differences (as it seems OP does with the differences between the two cards) I'd build it myself (which unfortunately seems to be the more expensive option nowadays…).

      • +11

        yea that reminded me

        I forgot to comment OP:

        notes in the order comment doesn't mean you automatically have the right to ask for what you want, e.g. why don't op include please ship me an elephant alongside the PC?

Login or Join to leave a comment