This was posted 2 years 5 months 16 days ago, and might be an out-dated deal.

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BUPA to Return Cash Back to Qualified Members Due to COVID (Need to Update Bank Account Details)

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BUPA to Return Cash Back to Qualified Members Due to COVID (Need to Update Bank Account Details)
Go to Deal
Cashback
edisonAU on 23/11/2021 - 13:40 media.bupa.com.au (4616 clicks)
Last edited 23/11/2021 - 15:17 by 1 other user

I don't even know if this constitutes a deal or not, so admin feels free to move to Forums if required. But just thought it would be good to let everyone know to check their emails and update their bank accounts for the money.

TL;DR: BUPA is paying customers who had private health cover (excluding Overseas Visitors Cover, Overseas Student Health Cover and Ambulance Only policies) with Bupa for a minimum of three months at any stage between 1 July 2020 and 30 June 2021. You will need to update bank account details if required. I was offered $80.

UPDATE: The update bank account details goes to the following link if anyone questions it …
https://my.bupa.com.au/give-back-form?s_cid=eml:PHI:DCL:edm:…

Longer Version: I got the email below from BUPA today.

Dear edisonAU,

As part of our ongoing commitment to support you and our community through the pandemic, we’re returning $120 million in COVID-19 savings to our customers.

As you know, access to some health services and treatments has been limited due to government restrictions. This has resulted in COVID-19 savings, which we’re now returning to you.

This brings our COVID-19 support for customers to more than $315 million.

What do you need to do?

We’d like to pay you $80 <or a different amount depending on customer>, but we don’t have your bank account details to make the payment.

You can update your bank details securely and easily online. Alternatively, you can also call us on 1300 135 623 to enter your bank details.

<Link to Update your details here>

Your payment is based on your level of cover (e.g. single, couple or family) and the type of cover you held with us (Hospital and/or Extras) during the eligibility period.

We’ll be providing payments to customers who had private health cover (excluding Overseas Visitors Cover, Overseas Student Health Cover and Ambulance Only policies) with Bupa for a minimum of three months at any stage between 1 July 2020 and 30 June 2021.

We’re here to help

We know that COVID-19 is not behind us yet, and we’re closely monitoring the ongoing impacts across Australia to see what additional customer and community support we can provide.

Visit bupa.com.au/covid19 to see how we can further support you during this time.

Please look after yourselves and your families during this time.

Thanks for choosing Bupa and take care,

Referral Links

Referral: random (242)

Referrer gets $100 Prezzee e-gift card. Refer a Colleague program only eligible at a participating Bupa Health Insurance Retail Store nationally and/or Australia Sales and Customer Service support line. Quote member number from the referral system.

Financial Cashback Health Insurance Insurance

Related Stores

Bupa
Bupa

closed Comments

  • congo on 23/11/2021 - 14:49

    I get error:
    BSB not found?

    • BaeSuzy on 23/11/2021 - 14:50
      +1

      try another browser, didnt work for firefox, but chrome worked. For others, its the other way around.

    • CTFlashZ on 23/11/2021 - 14:59

      Not on Chrome. Worked in Edge.

    • jv on 23/11/2021 - 15:32

      Type it in, don't cut & paste.

  • spicychic on 23/11/2021 - 14:49
    +1

    Got $110 back… woo!

    • Gavman on 24/11/2021 - 07:37

      Don’t get too excited, You’ll be handing it back in April 2022 when they hike up premiums 8%

      • itchyscratchy on 24/11/2021 - 14:54

        Yes, the premium increases annually and from 2022, they will reduce optical benefits too.

  • prisonmike on 23/11/2021 - 14:51

    Dang !! I was with them till last month after which I moved on to Medibank (via employer). I wonder I can apply for cash back as I had cover with them (and my partner as well) for the whole period during Covid.

  • Anonymous101 on 23/11/2021 - 14:51

    Do I need to have an active policy with Bupa ? Or having a policy of three months at any stage between 1 July 2020 and 30 June 2021 is enough ?

    • ShouldIBuyIt on 23/11/2021 - 14:54

      I just gave it a try. Left them at the beginning of the month… Fingers crossed

      • Anonymous101 on 23/11/2021 - 15:15

        I called and provided my bank details too. Fingers crossed.

        I am not able to login in my bupa account anymore as I don’t have an active policy and I have not received any email from the regarding this give back. Let’s see what happens.

        • ShouldIBuyIt on 23/11/2021 - 15:34

          Same here. Interestingly, they couldn't be bothered calling me when I cancelled. They kept sending me txt message for ME to call THEM about my cancellation request. Clowns.

  • AshSet on 23/11/2021 - 14:52
    +1

    I've got a message in my Bupa account inbox:
    We’re returning COVID-19 savings to you
    Hi ****,
    As part of our ongoing commitment to support you and our community through the pandemic,
    we’re returning $120 million in COVID-19 savings to our customers.
    As you know, access to some health services and treatments has been limited due to government
    restrictions. This has resulted in COVID-19 savings, which we’re now returning to you.
    This brings our COVID-19 support for customers to more than $315 million.
    What do you need to do?
    You don’t need to do anything. We’ll be paying you $110, into the same bank account we use to pay
    the benefits from your claims ending in *****.
    If your bank details aren’t correct, you can update them securely and easily online at
    myBupa.com.au/give-back-form. You can also call us on 1300 135 623 to check and update your
    bank details.
    Your payment is based on your level of cover (e.g. single, couple or family) and the type of cover you
    held with us (Hospital and/or Extras) during the eligibility period.
    We’ll be providing payments to customers who had private health cover (excluding Overseas Visitors
    Cover, Overseas Student Health Cover and Ambulance Only policies) with Bupa for a minimum of
    three months at any stage between 1 July 2020 and 30 June 2021.
    Find out more at bupa.com.au/giveback

  • CyberMurning on 23/11/2021 - 14:53
    +1

    didnt get any email but using that link everything works, so lets see how much i get.. been years with them

  • Power Penguin on 23/11/2021 - 14:55
    +1

    Nothing in my Bupa account inbox yet

  • Ven0m on 23/11/2021 - 14:59

    Extras only and got $30 back here.

  • ozbmm on 23/11/2021 - 15:00

    Nothing in email or portal inbox

  • Stealthchicken on 23/11/2021 - 15:01

    Yeah nothing yet either.

  • Make it so on 23/11/2021 - 15:02

    Interesting. I was with them during that time, but left in March. I should quality, so submitted my details. See what happens.

  • keejoonc on 23/11/2021 - 15:03
    +2

    No email and nothing in my Bupa inbox either. I've been a member for several years and have upgraded to Silver hospital and extras back in October 2020.

  • karseeeejaaaa on 23/11/2021 - 15:04
    +3

    Didn't see this email on the app. Logged on to their website and checked inbox. Email subject - '2021 - Deferred Claims Liability'. $110 coming back :)

    • ShouldIBuyIt on 23/11/2021 - 15:05

      What date was the message send ?

      • CyberMurning on 23/11/2021 - 15:09
        +2

        Other
        Date:18/11/2021
        2021 - Deferred Claims Liability [PDF] 67KB

      • karseeeejaaaa on 23/11/2021 - 16:01

        17/11 for me

    • chew_chew on 23/11/2021 - 16:22

      Same email in the portal inbox, got $55 back!

    • Hunt is On on 23/11/2021 - 17:33

      Thanks, i skipped that first and thought its some t&c updates.

  • vickiolesen on 23/11/2021 - 15:08

    Anything similar with Allianz?

    • iseeyou1312 on 23/11/2021 - 16:43

      Nope, but the Allianz shareholders thank you for their increased dividend.

  • CyberMurning on 23/11/2021 - 15:09

    You don’t need to do anything. We’ll be paying you $15, into the same bank account we use to pay
    the benefits from your claims ending in *****1234

    lol

    • cya on 23/11/2021 - 17:21

      Got the 15 as well! But hey $15 is $15 ;)

  • girlshaped on 23/11/2021 - 15:09
    +3

    Getting $55. Message titled '2021 - Deferred Claims Liability' which I received on 17/11. Thanks OP.

  • msmelb on 23/11/2021 - 15:10
    +1

    I didn't get an email either, but tried the website inbox - and I saw the deferred claims liability PDF document that states I'm getting $55 back. (not much at all considering how much I pay every month!)

  • wombat81 on 23/11/2021 - 15:14

    Yep, as others have said, log into MyBupa, go to inbox and there's a message there about it.

  • sween64 on 23/11/2021 - 15:15

    Ms Amos said customers could expect to receive a payment of between $15 and $110 depending on their policy, with an average payment of $71.

  • gamesnepal on 23/11/2021 - 15:21

    Completely unrelated but I got this

    "Thank you for providing the documentation we requested. Your OSHC policy has now been ceased from 26/04/2021.

    As a result of this, a refund is available for $189.64."

    Mine's totally unrelated to this post. I got this refund because I had overlapping OSHC and OVHC (I think). I thought it was a scam too but I guess Bupa is in their giving mood.

    • MuddyClear on 23/11/2021 - 18:43

      Your OSHC pays for your private health insurance?

      • gamesnepal on 23/11/2021 - 23:08

        I thought my OSHC was my private health insurance. It covers whatever Medicare benefit scheme covers. I hope that answered your question.

  • sicinadan on 23/11/2021 - 15:23

    $10 back from Medibank and AHM as well

  • gentlecrack on 23/11/2021 - 15:28

    Thanks OP. Got one which says $110 back. Is this for each person in the policy? Or per family once?

  • Whatisthatvelvet on 23/11/2021 - 15:28
    +1

    Woo hoo. $110 here. Free money!

    Well not free but not complaining.

    • Gavman on 24/11/2021 - 07:33
      -1

      Small reward for the thousands paid for no benefit during covid. Yes free money indeed for Bupa. PS. You’ll be handing it back just as quick by April 2022 when they hike up premiums 8%

  • corrocoat on 23/11/2021 - 15:38

    The letter for me is dated 3rd Dec 2021…in the future, $110 is so small…what are they thinking? $1000 is better..mine was a corporate policy so big bucks wasted

  • WhatWouldBiggieDo on 23/11/2021 - 15:48

    Thanks for the heads up! Missed the email but found a message in my MyBupa

  • easternculture on 23/11/2021 - 15:48

    Im getting $55. Thanks OP and BUPA

  • STE on 23/11/2021 - 15:50

    got $55 cool

  • Shwayne on 23/11/2021 - 15:50

    Woo, I got $20 from CBHS, should cover about a week of premiums.

  • guidedlight on 23/11/2021 - 16:10
    +1

    Fantastic OP.

    I wish more insurance companies did this… I'm looking at you "every car insurance company".

  • Boosey on 23/11/2021 - 16:52

    I received $55 back and had the letter in my Bupa online inbox, thanks OP!

  • amaneight on 23/11/2021 - 16:53

    I've heard from AIA the same. They'll refund extras cost in Jan, if you didn't claim any of the extras this year.
    They all are doing it for retaining customers

  • Peon on 23/11/2021 - 16:59
    +1

    Thanks! Just checked…Getting $110 back (good), goes to wife's bank account (not as good).

  • fuzor on 23/11/2021 - 17:00
    -1

    Maybe they can stop increasing my premiums every year.

  • zol1 on 23/11/2021 - 17:01

    Got $55, just wondering those who got $110 or $120 are they paying for couples/families?

    • stevo1120 on 23/11/2021 - 17:26
      +1

      Got $110 - Family cover

  • rifter on 23/11/2021 - 17:41

    In last 12 months policy cost has gone up way more than this meagre covid refund.

  • the crocodile on 23/11/2021 - 18:40
    +1

    why aren't other insurance companies doing this?

    I travelled for about 2000km instead of 20000km in my car last year. Got $0 from my car insurer!

    • FrugalNotStingy on 23/11/2021 - 18:54

      I travelled just 100km in my car last year. To get my revenge, I will only get 3rd party insurance and not comprehensive from my car insurer when the policy renews.

      • dunc on 23/11/2021 - 19:22

        And to get revenge the insurance company will not help you if you crash your car! 😊

        • FrugalNotStingy on 23/11/2021 - 19:31

          I sure hope not! I think I have been involved in 4-5 motor accidents and every single one of them were of people driving into my car (some people are blind). I‘ve been fortunate enough no one has did a runner on me (yet).

  • MuddyClear on 23/11/2021 - 18:45
    -1

    BUPA to Return Cash Back to Qualified Members Due to COVID (Need to Update Bank Account Details)

    You don’t need to do anything. It clearly states they will deposit money from the same account they deduct from.

    • spaceflight on 23/11/2021 - 19:37

      So what about the people who pay with a credit card or PayPal?

      • MuddyClear on 23/11/2021 - 20:06
        -1

        Then it goes into the credit card account or PayPal account

        • spaceflight on 23/11/2021 - 21:54
          -1

          But Bupa wants to give people cash

          “We are returning savings in the form of a cash payment as we know this gives our customers more choice to use the money in a way that is most valuable to them,” Ms Amos said.

  • jmal4580 on 23/11/2021 - 19:12

    Member since - 31 Mar 2021

    Interested to see if i'll qualify.

  • Chichi girl on 23/11/2021 - 19:18

    Damn I didn’t get anywhere near as much back from my provider :( I’ve heard they’re quite caring as well.
    I just saw Bupa has 6 weeks free offer at the moment as well, which is better than what others are offering with 2 weeks or 4 weeks, good time to get free insurance in the lead up to Chrissy and New Years! 🥳

  • aneil915 on 23/11/2021 - 20:10

    Thanks OP, $80 back :)

  • Koipanda on 23/11/2021 - 20:51

    $15 here lol….

  • noob999 on 23/11/2021 - 21:48

    my bupa inbox message is dated 18 NOV 2021, I'm getting $55 back yeah!
    but the PDF letter itself is dated 9 DEC 2021 (top right)
    I have not received payment into my bank yet.
    Whats everyone else PDF Letter dated???
    have you received payment into bank yet?

  • Make it so on 23/11/2021 - 22:21

    Did anyone who is no longer a member receive anything?

  • Lancerx on 23/11/2021 - 22:39

    Hbf did this too

  • Harry P Ness on 23/11/2021 - 22:40
    +1

    They have paid out more in claims this year than I've paid, collectively, in premiums. My hospital bill for removal of a kidney tumour was close to $40k. Moral of the story - it pays to have private health insurance!

    • Gavman on 24/11/2021 - 07:45

      I’m no doctor but something like that sounds life threatening (perhaps cancerous) therefore wouldn’t be considered elective hence medicare would cover it promptly for nothing

      • Harry P Ness on 24/11/2021 - 17:00

        Public hospitals in QLD don't have a Davinci robot. That alone cost BUPA $6600 for the surgeon to use. Turns a 1 week recovery for laparoscopy into a 3 day one.

  • daleroy1234 on 23/11/2021 - 22:52

    CBHS is doing this as well. They're paying it straight into the bank account on file.

  • SydOzber on 23/11/2021 - 23:13

    Thanks OP.

  • thewiseone on 23/11/2021 - 23:58

    Thanks for the heads up mate, got $55 back.
    Looks like there will be a letter coming around with these details but you can find it if you log in on desktop and check your inbox.

  • Korban Dallas on 24/11/2021 - 00:48
    +2

    Wow bupa giving something back to existing members. Never thought i would see the day.

    Or they tacking it on next year premiums?

    Reward new customers more than loyal ones.

  • xt20 on 24/11/2021 - 01:11

    I left BUPA in October 2020 after they hiked my fee by 12% (due to forced change of cover to something I don't really need). I felt this was unjust in the middle of COVID and we couldn't use some services anyway - precisely what this was about!! I sent a few complaint letters to customer care and (mod: removed personal info / name) - none got me anywhere so I left. It looks like they have now listened, too late!!

    p/s still waiting for my email.

    • xt20 on 27/12/2021 - 19:27

      Got a letter in the mail saying that I'm getting about $100 back!

      • G-rig on 28/12/2021 - 10:59

        That's odd, it's $55 for singles or $110 for couples only. Anyway got mine in the account the other day :)

        • xt20 on 29/12/2021 - 17:11

          Yup, $110 back here - got the funds today.

  • Cherry12 on 24/11/2021 - 10:04

    Who is eligible? If you actually used it and they paid benefits do you still get this offer?

  • joinkyn on 24/11/2021 - 10:23

    This is very wrong of them to do…… It undoes all the hard work training people to believe this kind of thing is a scam…

    also i not Medibank isnt needing to do this… they are reducing premiums for a few months instead.

    • ShouldIBuyIt on 27/11/2021 - 07:10

      Don't know why the neg. You're correct they had better ways to do it. Tells a lot about their process and leadership. Glad I left them.

  • itchyscratchy on 24/11/2021 - 12:24

    Well, bupa is reducing just about everyone’s optical limit in 2022 (some quite significantly). Maybe this is just a small way to compensate.

  • stephjess3 on 24/11/2021 - 14:17

    How soon do you get your refund???

  • Cameron75 on 24/11/2021 - 14:43
    +1

    It's ok.
    I reported to [email protected] and got this reply:

    Good afternoon,

    Thank you for your enquiry regarding the legitimacy of the recent COVID savings give-back information. Please be reassured that the communication you received is legitimate and came directly from Bupa.

    We are pleased to be returning $120 million in COVID-19 savings to our customers as part of our ongoing commitment to support you and our community through the pandemic. This customer give-back activity is now underway.

    An official statement is available on our website - Deferred Claims Liability | Bupa - reassuring our customers of our efforts to securely return COVID-19 savings to our customers to their preferred bank account.

    Customers are advised it is safe to follow the link provided in the communication to update your bank details securely. This can be done easily online at myBupa.com.au/give-back-form. Alternatively, you can also call us on 1300 135 623 to enter your bank details via our self-service portal. Should you wish to talk directly with a member of our team, please call us on 134 135.

    Protecting your security
    Please note: as per our Privacy and Security promise, we will never ask customers to directly reply to an email with their bank account details. By visiting the link provided in our email, you will be directed to our secure site, myBupa.com.au/give-back-form, where you can safely provide the required information. Our customers can rest assured the process is secure.

    To find out more about privacy and security at Bupa, click here: Privacy and Security - Bupa.

    Thank you again for contacting us to confirm this action, we’re glad that you did.

    Kind Regards,

    Bupa Security, Asia Pacific
    Bupa 33 Exhibition Street, Melbourne, Vic 3000
    E: [email protected] W: bupa.com.au

    • G-rig on 30/12/2021 - 07:26

      Yeah it's not a scam, read First few posts

  • 89tnp on 24/11/2021 - 15:28

    Been with them 10 years and no email.

    Great!

    • aneil915 on 24/11/2021 - 16:03
      +1

      I didn't get an email but had a message in my bupa inbox.

      • Slot on 24/11/2021 - 22:55
        +1

        Same here. The inbox message is dated 23/11/2021, and the actual letter is dated 30/11/2021. Go figure!

        • corky on 30/11/2021 - 12:42

          Mine dated 29/11 and 7/12 strange

    • G-rig on 30/12/2021 - 07:27

      Did you update your payment details/follow the link in the post? I was sceptical at first two.

  • why2 on 25/11/2021 - 00:47

    The premium increase during covid was more (almost double) than what they're offering to refund … really generous of them, I assume the next premium increase will cover 2x the refund again.

    • G-rig on 30/12/2021 - 07:28

      Double is hard to believe, any big claims?

      Mine was the standard increase.. shopped around and decided to stay anyway.

      • why2 on 30/01/2022 - 22:15

        My cover went from $2179 to $2373, rebate was $50 for me.
        Only 1x regular dental checkup (preventive), no other claims.

  • turnip on 25/11/2021 - 10:40

    Thanks OP. Looks like I'm getting $55 back.

  • DamonT on 25/11/2021 - 20:57

    Thanks OP. Didn't get an email, but the link worked.

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