This was posted 2 years 5 months 14 days ago, and might be an out-dated deal.

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2 Months Free on nbn Plans (50/20 - 100/40), First 6 Months 50% off for Fixed Wireless (New Customers) @ Swoop Broadband

670
2 Months Free on nbn Plans (50/20 - 100/40), First 6 Months 50% off for Fixed Wireless (New Customers) @ Swoop Broadband
Go to Deal
PAEz on 27/11/2021 - 17:14 swoop.com.au (3339 clicks)
Last edited 28/11/2021 - 15:40 by 1 other user

As the title says,
All Most nbn plans except 25, 250 and 1000 are free for the first two months. Including the 1000/50. These are month to month plans, no contract. Minimum cost $0.
Fixed Wirless is %50 off for the first 6 months and then full price. These are a 12 month contract. Minimum cost starts at $433.20.
New customers only.

Been with them for a few years (use to be DCSI) and always been happy. Never had a problem with congestion during peak times. Support have always been helpful, I like that if there might be a problem with your router they will send you one to do tests with. Get great speeds, right now Im downing from my box in france at 6.4 MB/s (Im on 50/20 NBN and live in Adelaide).

Prices AFTER discount ends are…..

Fixed Wireless (%50 off these prices for the first 6 months on 12 month contract)
30/10 $69
60/20 $79
120/20 $89
150/20 $99

NBN (first 2 months free)
50/20 $79
100/20 $99
100/40 $109
250/25 $129 Has been removed since the initial posting
1000/50 $149 Has been removed since the initial posting

Referral Links

Referral: random (18)

Referrer and referee receive $15 credit per month for 6 months.

This is part of Black Friday / Cyber Monday deals for 2021
Internet Black Friday Broadband nbn Wireless Broadband

Related Stores

Swoop Broadband
Swoop Broadband

closed Comments

      • BrokeCamel on 29/11/2021 - 20:46

        Did they call you out of the blue or you had called them first?

        • Futura on 29/11/2021 - 22:53

          They called me.

  • Futura on 29/11/2021 - 17:15

    Service is active, time to test it out.

  • Futura on 29/11/2021 - 17:21
    +3

    Speedtest by Ookla
    Server: Superloop - Brisbane (id = 22841)
    ISP: DCS Internet
    Latency: 1.89 ms (0.12 ms jitter)
    Download: 931.00 Mbps (data used: 881.4 MB )
    Upload: 36.70 Mbps (data used: 58.4 MB )
    Packet Loss: 0.0%
    Result URL: https://www.speedtest.net/result/c/c76fe3c8-dc37-4cf2-96e2-c…

  • gottacatchemall on 29/11/2021 - 17:44

    Signed up and still nothing. My current plan expired tomorrow night.

    • jmytch on 29/11/2021 - 18:27

      Sadly they progress order from 9am - 5pm. It is 6.27pm right now in Melbourne and Sydney. So I guess mine and yours will be from tomorrow

      • gottacatchemall on 29/11/2021 - 18:33

        I ordered it yesterday afternoon though and a few people already had there's processed. Fingers crossed for tomorrow though.

  • kds5pp on 29/11/2021 - 21:15

    This company is total rubbish. They don’t honour the promotion on the 1gbps speed tier saying it was a mistake, they don’t let me choose a future connection date, and they cannot tell me when the transfer will be processed except that it will be in the next three days.

    It is one of the most dishonest and incompetent companies that I have dealt with. So just cancelled my order over the phone. Sigh, what a waste of time.

    • Futura on 29/11/2021 - 22:50

      They honoured the 1000/50 plan for myself, sorry to hear you had to cancel your order.

      • kds5pp on 30/11/2021 - 00:15
        -1

        Oh well, then the company is dishonest, incompetent and unorganised. LOL.

        I am not the only person to whom they didn’t honour the promotion. If you scroll back a bit, you can see they have done the same to other people, too.

        • bman20 on 03/12/2021 - 11:17
          +3

          Possibly however they honoured mine with no push back at all - given the tone of your comments, going to assume you were a little unpleasant to them.

          • kds5pp on 04/12/2021 - 23:53

            @bman20: Nope, why would you assume that? Seriouly man. Your tone sounds unpleasant to me.

            The person on the phone simply told me that the promotion is not available on the 1gbps speed tier and it was an error. I didn't argue at all.

    • kazer on 30/11/2021 - 10:19

      They called me yesterday to tell me they wont honor it. sent em an email and received a call just now saying they'll honor it.

  • AussieGC on 29/11/2021 - 22:01

    I got connected today on 1000/50. Was getting good speeds earlier tonight but the speeds are much lower. CVC congestion I would say, but given it's the first day of connections with these promo's I'm not upset about it
    (HFC)

    https://www.speedtest.net/result/12395355111 (Earlier)
    https://www.speedtest.net/result/12396326652 (Now)

    • Futura on 29/11/2021 - 22:49

      It'll be interesting to see what my SamKnows box collects, I've had to email them to add the 1000/50 plan though and to change the name from DCSI to Swoop.

      • AussieGC on 30/11/2021 - 06:00

        Oh good as I also have a SamKnows Box, speeds early hours of this morning are reporting 920mbps, but last night was just a yoyo, as low as 50mbps with 90ms first hop pings, but given the promo I was expecting the congestion knowing that many people have signed up to this, might take a little bit for the CVCs to be settled

        • Futura on 30/11/2021 - 10:39

          Lowest I got last night (19:40:24) was 583 Mbps with 2.58 ms latency to n6-brisbane-au.samknows.com

  • Tinqer on 29/11/2021 - 22:56

    I signed up on Saturday and still haven't heard anything. Hopefully tomorrow I guess?

  • hihi on 29/11/2021 - 23:29

    my internet dropped a lot since ported. it's faster than my old plan but unstable, might be congestion at 11pm. netflix is good but can't browse websites

  • Homr on 30/11/2021 - 07:42

    so how are some people getting their 1000/50 honored and some not?

    I signed up on Saturday and I heard nothing from them.

    • Haliax on 30/11/2021 - 08:49

      Probably picking names out of a hat or throwing darts at a board.

    • CoronavirusVaccine on 30/11/2021 - 09:13

      Does that mean this marketing campaign will be leaving a sour taste in many people and create a group of active detractors for their reputation? Or people will just move on and forget about it given its a promo?

      • Homr on 30/11/2021 - 09:14

        The former

        Alot of ozbargainers here have a great memory and usually reference past deals whenever a new deal comes up

        • CoronavirusVaccine on 30/11/2021 - 09:18

          Another small operator that might find it difficult to compete.. Must be hard to compete with the big boys - such a contrast again ABB in terms of onboarding automation, subsequent connectivity quality and user support.

          Competition is hard for small operators without scale. They probably don't realise how important their reputation is if they wanted to scale up.

          Swoop market cap $260M vs $1100M ABB

          • Homr on 30/11/2021 - 09:23

            @CoronavirusVaccine: Are you their investor?

            260MM still cheap, easy 5 bagger

            • CoronavirusVaccine on 30/11/2021 - 09:26

              @Homr: No I am not their investor. Just a spectator generally interested in competition/regulation. Probably occupational habbit but I work in a completely different industry

            • CoronavirusVaccine on 30/11/2021 - 09:33

              @Homr: I suppose some consolidation is at hand. Exetel being absorbed by Superloop. Tangerine got CBA investment. Origin Energy selling white-labelled ABB.

              High level of competition is gonna be great for people willing to churn constantly. Keep these promos coming! Dejavu of the mobile phone prepaid market a few years ago

  • Franconian on 30/11/2021 - 08:36

    No connection this morning anymore. Not a good start, heading to the office now…

    • Homr on 30/11/2021 - 08:50

      Fttn or fttp?

  • Futura on 30/11/2021 - 10:22
    +1

    SamKnows stats on 1000/50 for anyone following at home, these are last nights figures (29/11)

    21:39:48 839 Mbps
    20:39:43 648 Mbps
    19:40:24 583 Mbps
    18:39:45 714 Mbps
    17:39:48 798 Mbps

  • Futura on 30/11/2021 - 11:18
    +1

    I think Swoop/Anycast and Launtel/GSL use the same Fibre links as all the tracerts I am doing are taking the same numbers of hops.

  • rabkoa on 30/11/2021 - 13:50

    Ordered Monday morning. Got a call Tues around 11.30 am. Received a bunch of emails and latest one says "New Service Order CHURN".

    Not sure if that means Service is active yet ? as no active service listed on Swoop account when log in.

    The rep did say I should receive a text so I guess more waiting.

    Only thing is my current billing period ends today so really hope this can start by end of today.

    • AppleJune on 30/11/2021 - 14:03

      I got the same email, but when I logged in to my account, it said "No broadband services found for your account". Not sure how long does it take to activate. I asked them to active port 2 on my FTTP tho, and I still keep the connection with Aussie on port 1 just in case.

      • rabkoa on 30/11/2021 - 14:26
        +1

        Hey AppleJune, looks like we're in the same boat. The rep did say "1-3 days" but when I pressed for details he said "hopefully by end of today or tomorrow".

        I have to cancel my current service by end of today else they will charge me full month from tomorrow.

        Aussie Broadband does pro rata so I think you should be ok.

    • Homr on 30/11/2021 - 14:07

      I ordered mine on Sunday mid-day and I got nothing.

      • rabkoa on 30/11/2021 - 14:27

        Sorry to hear that Homr. Not really sure how they process these orders.

      • CoronavirusVaccine on 30/11/2021 - 14:43

        Worthwhile to give them a call, otherwise they've got a big order queue to get through so its highly unpredictable when they'll get around to yours if left to its own devices

  • Futura on 30/11/2021 - 16:14

    So it begins…

    Routing to Singapore at the moment is going via NZ & USA instead of going West over to Perth and up to Singapore.

    What should be a 105ms trip to Singapore is now a 220ms trip.

    • Futura on 30/11/2021 - 17:04

      Routing has gone back to normal for now.

  • 1jwoz on 30/11/2021 - 16:41
    +1

    Glad I didn't bite, as long as superloop keeps delivering trouble free internet they'll get my money.

  • jmytch on 30/11/2021 - 16:51
    +1

    Alright mine is in process of transferring over onto Swoop. Lets see how long it takes

    • jmytch on 01/12/2021 - 12:16

      Took 24 hours to get connected lol

  • meowsers on 30/11/2021 - 20:29

    Still nothing. FTTP, current provider already pending cancellation as of 23:59 tonight. (I had assumed that it would be done by Tuesday having placed the order over the weekend). But you know what they say when you assume.

    Nothing, not a peep. This is a good way to lose customers going in to it.

    • meowsers on 01/12/2021 - 09:55

      Called me just now basically same spiel as others, 1000/50 is a fluke. I said but others are getting it, he checked with the supervisor and magically the order was approved.

      Now we will see how fast the fttp provisions.

      • Tinqer on 01/12/2021 - 10:01
        +2

        I couldn't be bothered disputing the change to 100/40 on the phone, so I'm just gonna do the healthy thing and accept it and hold a grudge forever.

        • meowsers on 01/12/2021 - 10:03

          I just said ACCC - "Misleading or deceptive conduct".

          That sealed the deal. Although this is a pretty terrible start for a promo for this company. I'm not expecting much. Hope they surprise me.

          • Haliax on 01/12/2021 - 17:39

            @meowsers: I didn't get it contested, but if I did I was going say that it was an example of bait advertising.

  • rabkoa on 01/12/2021 - 08:58

    For those lucky ones who got active service. How long did it take after getting email ? Did you get a text when service activate ?

    Been 24 hrs since getting emails for me but no active service yet.

    • jmytch on 01/12/2021 - 12:18

      They are doing this all manually. Nothing is automated on their end, such a slow progress if you ask me. I just got connected today which took 24 hours from yesterday's call to confirm my order with them.

  • DemocracyManifest on 01/12/2021 - 09:10

    They called me at 9am yesterday and I think the port went through in the afternoon, have to change the connection settings now, they sent out a email with all the details

    • rabkoa on 01/12/2021 - 09:27

      How did you know your port went through ? did you get a text or email ?

      • DemocracyManifest on 01/12/2021 - 10:17

        Exetel was disconnected, I just set it up and it was connected after a brief wait, a few moments later I got a text and a email saying the order was completed

        • DemocracyManifest on 01/12/2021 - 10:18

          Got 92/35 on my FTTN on the 100mbps plan, not too shabby

            • DemocracyManifest on 01/12/2021 - 12:46

              @jmytch: Nice! I have had to just change my DNS though to 1.1.1.1 due to some lag

              • DemocracyManifest on 01/12/2021 - 14:36

                @DemocracyManifest: Just switched to google dns, youtube on our smart phones/android TV is just stuck on loading, unsure whats happening there

            • DemocracyManifest on 01/12/2021 - 15:08

              @jmytch: Has your speed dropped now? Mine halved!

              • jmytch on 01/12/2021 - 18:32

                @DemocracyManifest: Still getting same result for me. I'm from Brisbane

                • rabkoa on 02/12/2021 - 12:16

                  @jmytch: After a couple of phone calls chasing tech support, happy to report my service is activated.

                  Speed is pretty good so far. I am on 50 plan though.

                  • DemocracyManifest on 03/12/2021 - 00:48

                    @rabkoa: On the 4th restart of the modem the next day YouTube started streaming again lol, no idea what was causing that. Speeds shot up back up too

                    • rabkoa on 09/12/2021 - 10:47
                      +1

                      @DemocracyManifest: Yeah, the customer service rep kept checking to make sure I got username/password right which I am sure I did.
                      Eventually he escalated it and 5 mins later router light turn green.
                      He didn't know what other guy did but it was something on their side.

  • virhlpool on 01/12/2021 - 10:41

    No call or email from Swoop yet. Placed an order 3-4 days back. Anyone else still waiting?

    • jackofspade on 01/12/2021 - 11:42

      Yep but I'm in no hurry

    • [Deactivated] on 01/12/2021 - 11:43

      Yes, still waiting. No response yet.

    • Commonwealth Pig on 01/12/2021 - 11:54

      Yes, same.

    • Homr on 01/12/2021 - 13:42

      im still waiting, place an order on Sunday mid-day

      wtf?

  • khell on 01/12/2021 - 12:26

    I am connected on 100/40. PPPoE in 2021 is pretty terrible, latency to Japan is over 70ms more due to not using the direct link and maximum speeds I've recorded are 96mbps versus >104mbps on Superloop/ABB/Launtel. Routing everything through NordVPN (GSL) so the shittier network is alright as long as it doesn't dropout or buffer while I'm trying to stream video.

    Current network quality isn't worth the price so will probably just enjoy the 2 free months and go back to Launtel.

    • [Deactivated] on 01/12/2021 - 13:17

      About half of providers in my experience use PPPoE. CGNAT is much worse, as is VLAN, but Swoop seem not to use either. I'll take PPPoE over those any day.

    • Futura on 01/12/2021 - 17:10

      I've reported it to Swoop, sometimes it'll go to Singapore via Perth then other times it'll to via NZ/USA.

      It seems when it does work correctly that it's using the same fibre path as Launtel.

      When it is working I'm getting 107ms to Singapore.

  • moonshot on 01/12/2021 - 14:35

    FYI, I ordered 6 pm on Monday. Called them this morning for an update and was provided with email confirmation and PPPoE instructions, told to wait for actual churning.
    My FTTC service was churned from ABB around 2 pm today.

    • VlVh on 01/12/2021 - 15:42

      Yeah it looks like the only way to get the order moving is to call them directly, I received my email only after calling their number. I ordered on Saturday.

      They will mention that the 1000/50 offer of two months was a mistake, but I mentioned that they were still honouring the offer and he managed to put it through.

    • virhlpool on 01/12/2021 - 17:09

      I received a message about churning completion but my internet hasn't stopped - does it mean that my previous service is still ON? I haven't initiated router setup yet since internet has been working.

  • Futura on 01/12/2021 - 17:16
    +1

    Solid speeds yesterday as per my SamKnows results:

    Download

    23:39:48 924 Mbps n6-brisbane-au.samknows.com
    22:39:48 903 Mbps n6-brisbane-au.samknows.com
    18:40:12 906 Mbps n6-brisbane-au.samknows.com
    17:41:21 924 Mbps n6-brisbane-au.samknows.com
    11:42:28 924 Mbps n6-brisbane-au.samknows.com
    05:39:49 924 Mbps n6-brisbane-au.samknows.com

    Upload

    23:45:46 47.0 Mbps n6-brisbane-au.samknows.com
    23:43:54 47.5 Mbps samknows-cdn.com
    17:43:59 47.1 Mbps n6-brisbane-au.samknows.com
    15:43:58 47.2 Mbps n6-brisbane-au.samknows.com
    13:43:26 47.0 Mbps n6-brisbane-au.samknows.com
    11:45:23 47.1 Mbps n6-brisbane-au.samknows.com
    09:43:21 47.2 Mbps n6-brisbane-au.samknows.com
    07:43:21 47.2 Mbps n6-brisbane-au.samknows.com
    05:43:47 47.1 Mbps n6-brisbane-au.samknows.com
    03:43:21 47.2 Mbps n6-brisbane-au.samknows.com
    01:43:21 47.2 Mbps n6-brisbane-au.samknows.com

    Latency

    23:43:36 1.83 ms n6-brisbane-au.samknows.com
    22:43:36 1.86 ms n6-brisbane-au.samknows.com
    21:43:36 2.50 ms n6-brisbane-au.samknows.com
    20:43:36 2.90 ms n6-brisbane-au.samknows.com
    19:43:36 1.97 ms n6-brisbane-au.samknows.com
    18:43:36 1.85 ms n6-brisbane-au.samknows.com
    17:43:36 1.92 ms n6-brisbane-au.samknows.com
    16:43:36 1.84 ms n6-brisbane-au.samknows.com
    15:43:29 1.62 ms n6-brisbane-au.samknows.com
    15:42:21 1.82 ms n6-brisbane-au.samknows.com
    14:42:21 1.82 ms n6-brisbane-au.samknows.com
    13:42:20 1.82 ms n6-brisbane-au.samknows.com
    12:42:20 1.81 ms n6-brisbane-au.samknows.com
    11:42:21 1.82 ms n6-brisbane-au.samknows.com
    10:42:21 1.81 ms n6-brisbane-au.samknows.com
    09:42:21 1.80 ms n6-brisbane-au.samknows.com
    08:42:21 1.80 ms n6-brisbane-au.samknows.com
    07:42:21 1.81 ms n6-brisbane-au.samknows.com
    06:42:21 1.81 ms n6-brisbane-au.samknows.com
    05:42:21 1.81 ms n6-brisbane-au.samknows.com
    04:42:20 1.81 ms n6-brisbane-au.samknows.com
    03:42:21 1.79 ms n6-brisbane-au.samknows.com
    02:42:21 1.79 ms n6-brisbane-au.samknows.com
    01:42:21 1.81 ms n6-brisbane-au.samknows.com
    00:42:20 1.83 ms n6-brisbane-au.samknows.com

    • AussieGC on 02/12/2021 - 18:59
      +1

      Download

      23:33:58 420 Mbps n6-brisbane-au.samknows.com
      22:38:15 121 Mbps n6-brisbane-au.samknows.com
      21:35:59 31.0 Mbps n6-brisbane-au.samknows.com
      14:34:33 798 Mbps n6-brisbane-au.samknows.com
      08:33:35 878 Mbps n6-brisbane-au.samknows.com
      02:36:24 932 Mbps samknows-cdn.com
      02:33:37 925 Mbps n6-brisbane-au.samknows.com

      Upload

      22:41:32 36.9 Mbps n6-brisbane-au.samknows.com
      16:37:11 47.1 Mbps n6-brisbane-au.samknows.com
      14:37:11 47.0 Mbps n6-brisbane-au.samknows.com
      12:37:12 47.0 Mbps n6-brisbane-au.samknows.com
      10:37:11 47.0 Mbps n6-brisbane-au.samknows.com
      08:37:12 47.2 Mbps n6-brisbane-au.samknows.com
      06:37:11 47.1 Mbps n6-brisbane-au.samknows.com
      04:37:16 47.2 Mbps n6-brisbane-au.samknows.com
      02:37:31 47.2 Mbps n6-brisbane-au.samknows.com
      02:36:57 47.8 Mbps samknows-cdn.com
      00:37:11 47.1 Mbps n6-brisbane-au.samknows.com

  • discover on 01/12/2021 - 22:18

    https://www.speedtest.net/result/12406074287

    I think this provider is a joke. FTTP here. Ping 71 Upload barely reaches 10 Mbps!

    Btw, this is on the 1000/50.

    I will see how it goes over the next 2 days if it does not improve I do not want it even for free.

    Thankully I still have Aussie Broadband connected on another port.

    • Futura on 02/12/2021 - 00:03
      +1

      I'm having pretty consistent speeds as per my SamKnows test results (in the 900's). You must be on a congested POI perhaps?

      • discover on 03/12/2021 - 21:47

        It got slightly better ever since. Around 300 Mbps after 6 pm and around 700 Mbps after midnight. Uploads are pretty consistent at around 42 Mbps, ping 3-5 ms. I cancelled Aussie Broadband despite a $20 discount for the next 5 months.

  • [Deactivated] on 02/12/2021 - 09:45

    I got the call and emails, so they are still doing it. They mentioned that gigabit was a mistake, and I referenced this thread and Carol, and they let me get gigabit. No internet yet. Later today supposedly.

  • Homr on 02/12/2021 - 11:18

    ordered Sunday and still no call, this is unacceptable

  • Homr on 02/12/2021 - 12:02
    +1

    Just called them up, you need to call them up to get it moving

    If you signed up for 1000/50, they will try to push you to 100/40. Just mention that you already got in touch with Carol and she has honored the deal

    Many thanks Carol :)

  • ozizoy on 02/12/2021 - 13:55
    +1

    Just called them also and Homr is right, you have to give them a call to get it moving.

    I have signed up 1000/50 and they try to push to 100/40. Informed them that got in touch with Carol and she has honored the deal.

    Let's see how it goes FTTP connection.

    Oh yeah, Thank you Carol wish you all the best :)

    • Homr on 02/12/2021 - 15:33

      Are you connected already? I'm on FTTP and hoping it will be connected when I get home later

  • Homr on 02/12/2021 - 16:49

    my 2nd uni-d port is lighting up but there's no internet. Any ideas how to fix this??

    My superloop on uni-d port 1 is working.

    • [Deactivated] on 02/12/2021 - 17:30

      As I said before, you can't have more than a gigabit online at once. You have to completely disconnected the first port to use the second.

      • Homr on 02/12/2021 - 17:32

        Ahhh shit, so ur saying i have to call up superloop to cancel??

        My 1st port is 250/50

        I was thinking my 2nd port would still work but at 750 or something

        • [Deactivated] on 02/12/2021 - 17:34

          No, just unplug the cable.

          • Homr on 02/12/2021 - 17:35

            @[Deactivated]: I did

            • [Deactivated] on 02/12/2021 - 17:37

              @Homr: Sometimes it can take a few mins to kick in. Leave port 1 unplugged, then you should be able to connect with the login details provided on port 2.

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