Looks like now they want to clear out the S21 +. Not sure about the loyalty vouchers and newsletter.
Unobtainable as at 21/12/2021 10am - refer to comments, no successful orders using the trade-in discount promotion of $500 reported yet.
Available again at 2pm - refer to comments, Asurion confirmed trade-in services was undergoing maintenance but are back online.
Try their online chat, see if you can get an answer there maybe?
Can you tell what comes in the box? Just wondering if it comes with a pre-installed screen protector and/or case..
these phones do have a screen protector on it..
there is no case.
Okay, cool, thanks!
@Schikitar: note : there is actually two protectors on it..
the first is the transparent film one you can peel off (you can keep that on if you want extra protection)
and there is actually the real screen protector underneath that one.
but you wouldn't know it since it feels like bare glass
If you keep the transparent film on, then that can protect the actual screen protector as well
since it can easily get scratch
Also the phone package is very basic nowadays..
so don't expect any extra stuff
@pinkybrain: Yeah I wasn't expecting any other accessories, it was just the screen protector and maybe a cheap silicon case I thought they might bundle (like they did with my S20+), anyway that's all good I'll shop around for a case.. cheers!
Yes - everything pinky said is correct!
No charger, no earphones, no case. It does have a screen protector pre-applied.
Trade in is managed by Asurion, so you'll need to contact them. The email normally comes a few days after delivery is confirmed
Have you heard anything from Asurion? Likewise, I received my phone, but the instructions to send back my trade-in phone never arrived.
Yes, I received the email yesterday (about a week after delivery).
All colours are out of stock now.
I a sorry for the repeat question,
If we do not send the phone (iPhone 11 @$345) how much later samsung charge?
Trade in value $345
Trade in +admin fees - $345+$60?
Or trade in +admin+trade in bonus$345+$60+$350?
Has anyone tried
Cancelling the cc used for $1 assurance and made a purchase with the same cc after new phone receival?
Tia
In a previous iteration of this deal, I was charged just the trade in value. They send about 3 or 4 reminders to send it in. Eventually the amount was charged to the cc about 2 months later.
Out of stock now :( Looks kinda like the 256gb silver is in stock, but might be a site error
Trade-in service is still not working though :/
Really strange, mine worked straight away lol, $125 for a Pixel 4 XL
Edit: Looks like the $500 off sale ended, but the extra credit is still there :(
Has anyone been able to get the newsletter $50 coupon? I've tried gmail and outlook emails and haven't received anything.
I used a yahoo account earlier this week, was able to get it within 1-2hrs.
Got my s21+ delivered yesterday. Does anyone know how to send the old phone back? Are they supposed to send an email with instructions on how to send it?
You will get a reminder email with instruction
Have you received any further emails with instructions to return? I received my S21 too, but I haven't received any email regarding how to return my old device
I have Iphone 8, 128gb, model MX152X/A, it does not work for trade-up program(device is ineligible for trade-up) but Samsung web page the device is eligible. Do you know what might be a problem? Phone shares apple store account with ipad
All models are back in stock, except they don't discountshave the full and max trade ins. I'm expecting that to change in the next week or so, so get your stackable coupons ready!
Let's hope they will put back on the discount for the S21+. I've got my loyalty code and newsletter code ready
For what it's worth, I contacted support and all they would say about the S21+ was that the promotional discount of $500 had ended. They couldn't tell me if it would be reinstated, etc.
I ordered before Christmas but still no phone :-(
I ordered before Christmas as well, just received the phone today
got mine yesterday and sold it today :)
Got it before Christmas but still haven’t gotten any trade up emails yet.
Our two orders are still "processing"..
Can I let them know I don’t have a device to trade up so I don’t have to pay the late feeeeeee?
Received the phone just before Christmas, happy so far, but never received an email regarding to send the trade in phone back, any ideas? Cheers.
Track your delivery. It may not have been marked as delivered, hence no email sent to send trade in phone back.
thanks, just checked and showing dispatched and delivered. Email Asurion AU and waiting for their reply.
Did you then receive instructions on how to return it?
@gkgkgk: Also curious if you heard back. I haven't gotten anything from Asurion since I ordered pre Christmas an S21+.
Ordered 22/12 received 09/01. received trade-in email today with 7 days to send in old phone.
For those that are still wondering, Asurion appears to now be enforcing the $60 admin fee on top of the trade-in value if you fail to return your device. I used a debit card which only has the trade-in value amount so will see what happens if Asurion tries to charge the additional $60.
I was charged $60 yesterday as well. Its definitely happening… I think they have just been backlogged with requests or lack of staff to process them in late December.
yeah i got charged as well
Did your order status get changed to delivered? And did you get emails in advance?
Can I ask what did it get called on your CC statement? I'm looking through mine and can't see any since December for ASURION… even the $1 holds are gone. Not sure what's happening!
their email changed from "may" to "will"
I've received the new phone I ordered, but have not received any info regarding the trade in (no emails, nothing in the package, …)?
Am I missing something, or where can I find the shipping details? I suppose it's unlikely they'll forget about me and let me keep the phone and not chargeback the trade-in value?