On Special this week for $5, which works out free once you claim Woolworths eGift Card from this competition (Earn a $5, $10, $50 or $100 Woolworths Supermarket eGift Card) - Credits to promopirate
Note: Limit 1 entry p/transaction. Max. 5 entries p/person
Mod Note: Appears that Lindt are denying claims. Purchase at your own risk.
Yes my vouchers all came today. I quite enjoyed the choccies actually….
Vouchers came through earlier this morning. đź‘Ś
'We are experiencing a large volume of claims right now.
Your claim is being validated, and we will be in touch with a response in 2-3 business days.
We apologise for any delays.
Lindt Support Team'
Same here! Hoping it's all good
Looks like they're working their way through it.
Maybe they chose a bad supplier but either way, the way they handled the communications around this was appalling.
Deleting Facebook posts is something that a junior or a person in management who lacks social media experience would approve.
Yeah lol, didn't realise they pulled the whole post… They were at least responding & my denied claims all came through today.
But the damage is done, poorly orchestrated promo and poorly handled entries / support thereafter … Fail.
I honestly think they got the work experience kid from the legal dept to put those T&Cs together, they were terrible.
Is this competition expired or can I buy some today?
Competition is still going, just the chocolates aren’t on special now.
Wollies has them on special for $6, $2 off so its only $1 for a $5 win.
Vouchers came through earlier this morning
Got my $5 voucher this morning. Hope they don't mess up with the voucher links and everyone gets a unique link.
Submitted on 10th of feb, got all 5 entries approved today 1x$100 and 4x$5.
Got mine today and emailed them last night enquiring about them as I'd entered on 10th and hadn't heard anything. $75!
All 5 of mine were approved this morning.
2 of the email was in inbox, and the other 3 went straight to junk box.
Got mine this morning, 4 x $5. All submitted on the 10th. No other emails received before this.
Awarded all of mine at 7.05am this morning. They did not specifically reply to any of the emails I had sent to them.
Disgraceful way this has been handled. I'll be avoiding this brand in the future.
Just got an email response:
'Hi ​DrRalph,
​
Thanks for your email.
Your vouchers have now been issued, thank you for your patience.
We do apologise for any inconvenience caused.
Kind regards,
Holly
Lindt Shopper Rewards Support"
Got the same reply and experience you had. Also from Holly lol
7:05 for the wins and Holly at 11:25
Also received all 5 of my vouchers this morning
4 x $5
1 x $50
Those who still haven't got their GC's and is complaining to ACCC/fair trading etc, I got a video of their facebook post (the one removed) along with the comments. pm me if required
Had my 5 entries approved this morning. I had written, formally, to Lindt Facebook page, and the CEO. I was very surprised to get a response from the CEO. Lindt were very polite and professional in their responses. I believe the third party are the ones dropping the ball, and must be giving Lindt a headache over the debacle they created.
For context. my entries were submitted on the 9th.
Interesting, what did the CEO say?
She was completely across the issue, and knew exactly the competition I was referring to. She forwarded my email directly to the person in charge of running the promotion, and assured me it would be resolved ASAP (I asked them to respond by today, otherwise I would lodge a complaint with the regulator). She was also kind enough to say I could get back in touch with her if I felt the problem had not been resolved. And lastly I also received a follow up email to say they personally confirmed my e-cards had been issued correctly.
Edit: Just found out the email was actually from their PA. Makes sense, as there's no way a CEO would have time to read every message in their inbox.
got all my 11 gift cards today
Had an email reply from the PA to the CEO who said they are now addressing this as we can see.
What a circus.
The comms around this could've been so much better even if the supplier let them down.
Got 5 emails today. The last 4 had the link to the gift card. The first one had the same subject but literally no content LOL.
sigh
Got mine so I am not returning them. Thank God.
Nothing since I received the decline email yesterday. Checked my junk mailbox too. Not sure if sending them an email is of any use, might just wait it out and see, now that some of y'all are getting them granted.
Just submitted another one in my partners name now that all mine have been paid.
Pretty sure they’ve changed the way it’s redeemed now. Says it goes to your mobile instead of email. Assume they’re trying to stop people redeeming more than 5 with different email addresses..
CONGRATULATIONS! YOU'RE A PROVISIONAL WINNER OF A $5 WOOLWORTHS SUPERMARKET E-GIFT CARD!
Upon successful validation of your purchase receipt,
Instant win prizes will be sent to your nominated
mobile number as specified in their online entry form.
We are experiencing a large volume of claims right now. We apologise for any delays, however all claims will receive a response regarding validation within 3-4 business days.
Remember to check your Spam/Junk folders.
Nice, i have 10 mobile numbers
I was supposed to get a $10 GC that was submitted between 8th-10th, nothing yet.
What a debacle from Wollies
I did all 5 in one transaction (same receipt) received two in email inbox and 3 in junk folder this morning đź‘Ť
Just got all my vouchers, no issues with verification.
Received 1 voucher. Waiting on one more ..
I got one of my 5 lucky it was the $50 one? Other 4 no where to be seen not even in junk. All done on same day?
Mine came together at same time and date( today)
Received all 10 vouchers today. 5 for me and 5 for the Missus. Free chocolates plus $10 for Woolworths! Great deal!
Received 4 out of 5 of the GCs in my inbox today (4x$5), just found the last one in the junk.
Got all my 5 x$5 vouchers and added them onto Woolworths money app. I had problems loading one of the vouchers initially but worked several hours later.
We got 2 lots of 5 x $5 (2 people).
Initially 3 out of each 5 claims were denied.
Submitted images to their email address of all receipts together, pointing out the different transaction numbers at bottom of receipt.
Just got the remaining 6 approved, so all 10 went through eventually. So some credit to Lindt for rectifying their error.
Just got denied 4/5 that i put through, with no email about the 5th for "Receipts do not contain receipt numbers or dates."
Wonder if these are being looked at with a computer software, as i can't fathom a human looking at a direct scan of a receipt and then denying it for that.
Same… (and my dad's claims have been rejected on the same basis)
Just got one claim denied on the basis that 'Receipts do not contain receipt numbers or dates.' This is despite the fact that I sent a PDF of the eReceipt in, which clearly displays both a receipt number and a date on it. Complaint has been lodged. Grrrr…
Yep me too…
I also got 2 emails saying my claim got denied because "Receipts do not contain receipt numbers or dates". I provided PDFs of eReceipts generated from the Woolworths app itself. My earlier receipts from several days ago were processed fine. But the latest 2 receipts got invalidated in error. So looks like there has been a change in their validation program and the change didn't get tested properly… Software is now invalidating claims incorrectly.
Same as everyone else except my paper receipts were denied for 'does not contain receipt numbers or dates'…. Not sure how a receipt doesn't have receipt number or dates…Time to email them.
Received denied email too. Receipts do not contain receipt numbers or dates.
Put in 1 claim. Rejected for the same reason: no receipt number or date on receipt.
Got rejected with stupid reasoning "Reason: Has not provided original Woolworths receipts" - guess they don't like photos of the original receipt and want me to send it by snail mail :-)
I got "has not provided original Woolworths receipt'. I uploaded a photo of the receipt so not quite sure what that means…
Same here declined for same reason, although it was approved like a week ago and they sent another email saying they will issue the voucher in 3 days but declined today.
I purchased one box and provided a scan of the original receipt, yet got "has not provided original Woolworths receipt". What a joke, what are these clowns doing?
I would encourage people to make a complaint to Fair Trading. It seems as though they advertised a misleading competition.
Agree. Lindt have been complete scum bags. They think they can get away with anything.
What a bunch of (profanity) idiots the promoters are. You (profanity) dicks.
Put in 1 claim only and received denied email too. Rejected for "Reason: Has not provided original Woolworths receipts".
I uploaded an eReceipt in a PDF format that was generated from the Woolworths Rewards App, guess they don't like it too T_T
Mine were all rejected this afternoon. Reason: “Receipts do not have receipt numbers or dates”. What a waste of the $25 spent on the chocolates.
Same for me. I rechecked receipt, these are at the top of the invoice. Ridiculous.
Yes, the dates and numbers are very clear. I didn’t like the chocolates either. Too sweet. Should have bought a tin of caramel condensed milk instead!
2 claims rejected - breached T&Cs
3 claims rejected - original receipts not provided
Entered on 11 and 12th
Exactly the same for me albeit entered a day earlier.
Wonder if they’re trying to imply I falsified the receipts
Entered 2 entries on the 11th. 1 claim denied yesterday with no reason and 1 claim denied today with "Has not provided original Woolworths receipts". Replied to their email showing proof of receipt but quite doubtful I will even get a reply.
I just had my claim rejected for apparently not supplying the original Woolies receipt. I supplied the pdf straight from the everyday rewards app. Doesn't get much more original. Surely Lindt don't want to be known as being against the environment by requiring paper receipts?
I am betting it was my $50 claim, not a $5 one.
Be very careful with Lindt promotions. Still, at least I didn't get held hostage in a Lindt cafe.
The culprit is Woolies who prompts users to accept paperless receipt in the App.
No. This is all on Lindt. Who are just incompetent.
The paperless and store receipts are almost identical and both contain the relevant information. All 5 of my claims had the paperless receipt attached. Two were accepted, the next three denied for not having original Woolworths receipts.Makes no sense!
Not a good public relations look for Lindt in the lead up to Easter
Paperless is not the problem. I’ve received “Has not provided original Woolworths receipts” on both my pdf receipt and paper receipt.
So I guess they have a receipt template on what it should look like and it doesn’t look like what most of our receipts look like.
I provided photos of in store receipts and they were still deemed to not be original receipts
Has anyone submitted their entry on 9th and still has not received any email?
I've had all four of my individual claims rejected for not providing original woolworths receipts, which I did; and each was a separate transaction. Lindt has screwed up on this one.
All 5 receipts rejected. I will send in an email and see if they will review my case.
What email address should I send my complaint to? What email address did you use that successfully resolved the matter?
I just used the reply button on their rejection email. [email protected]
Reattached all my receipts too.
And you were successful in getting your gift cards? if so how long did it take?
Thanks Peter
I entered 5 times… 11/2, 12/2, 13/2, 14/2, 15/2. (won 4x $5, 1x $10). Received 2x $5 giftcards on 18/2. Got the email last night that the others were denied for not producing original receipt. Every receipt I attached was the paperless receipt from the Woolworths app.
Have sent in my complaint via [email protected]
@ilovefullprice: Not tmd151, but I had the same problem on one of my claims and one of my dad's - no response yet…
@ilovefullprice: Have you heard anything?
I got rejected for not having an invoice number (despite it being there) so I emailed the receipt again and explained where the invoice number was on the 19th Feb. Haven't heard anything since.
@trabug: Yeah, just checked my email and I received all 5 email approvals yesterday (after sending them a follow-up email on 22nd Feb). The emails says they will be texting me the vouchers within the next 7 days.
@ilovefullprice: Yeah - I got my third confirmation through yesterday, along with my dad's second claim. Only received one actual gift card so far though (out of five).
Just tried to use my $5 Woolworths gift card in store. Loaded OK into Money app, but gave error and needed to call attendant over 3 times.. they didn’t know why it was happening either… could not use it.. not impressed
Gees this is a complete cluster
Did only 1 not work or all of yours ?
This is the only one I have received. I entered a few days later and won another $5, not received yet..
I don't use the Woolies app for shopping so I printed my gift cards and used one a couple of days ago at the self serve and it worked.
Anyone have issues claiming with digital receipts? I got a denied email because my receipts were digital
My claims were paid and they were all digital receipts - all 15 of them.
I don't believe the issue is because you used digital receipts. Because even paper receipt submissions are getting denied.
All good here, 5 claims, 5 payments, 4x$5, 1x$10. Yet to use the cards.
did the gift cards come through on sms or email??
did you get this message??
Congratulations!
Your claim has been validated and you will receive your Woolworths eGift Card via sms within the next 7 business days.
Thank you for entering our Lindt Caramel Squares promotion.
The Lindt support team
@Guke: No, I still got:
CONGRATULATIONS,
You have won a Woolworths Supermarket eGift card!
Voucher link below
Got them Friday already, was just a bit late to remember and post here.
Submitted on 13th. Nothing yet
Just wanted to chime in, I bought mine on the 10th and just received the emails approving all 5 this morning. 2 were in my inbox and 3 were in my junk mail.