This one started today, but I went into my Optus App to get it and there was a 50% off data sim offer that stacked with the $0 Tablet.
Has to be 30gb data plan or above.
So my deal was
$12.50 x 12 Months
Tab A8 64gb 4G
30 GB Data added to my data pool
$150 total cost.
Mine only tracked for $28 (SIM only plan instead of SIM + device) under postpaid mobile.
Got both orders fulfilled, 128Gb will be gifted to my sister, and the 64G to my mom :-)
Mothers day gift settled :-)
Well you are generous in paying the plan fees for them
"SAMSUNG TAB A8 64GB
Optus will provide you with regular updates as it may take longer than 1-5 days to complete your order."
Funny that, ordered on 24th (early morning) and had a single confirmation email with an order number ending with an A and that is it.
No tracking info at startrack either.
Got my tablet this morning, ordered 9pm 23rd, the only thing is I am existing customer but I have a separate account for this, i.e. the 30gb is not added to my current data pool!
Anyone else with the same issue?
Take this with a grain of salt as it came from CS, but I was told that all orders for this product/service will be processed as "new orders". I put in my order on 23/4 as an upgrade to an existing service, only for it to be converted to a new order on 25/4, which has pushed me back to the end of a far queue.
Unless all your plans are the new upfront direct debit plans they wont share data with this plan.
i know asked they update old plan under same terms so i could data pool. they said its possible but wanted to do an internal credit check and ask for my ID again via chat so declined for now as i dont trust them and im worried that the credit check would appear on external file too
I’ve put an email address I no longer have access to. Ordered 10.30am and only received a text with order no. ending with A. Does anyone know if I need to call up optus to chase up? However I’m also worried about order getting cancelled after calling up - according to previous post. Currently the app shows my order as pending submitted and chat is unavailable (error). Seems like an error due to being a previous optus customer. Any recommendations?
No i would just wait
Got an e-mail from Optus this morning saying the tablet is on its way for my 2nd order which was placed around 11AM on the 25th. Still unable to track the delivery on the StarTrack website.
First order which was placed around 11:30PM on the 23rd never progressed from being a temporary order.
Just received shipping notification. Ordered 1:30am on the 24th.app still states submitted
Ordered 128gb on 25th around 2pm and got shipping notification this morning. Pays to be patient and not hound support after 3 hours 🤷🏻
John is going to come after you for the upvote to this deal, mate
Shh, they'll never know 🤐
It seems like Optus trying to fulfill the order on 24th and 25th now. I also received email about shipping information but no sms yet. Btw I ordered on 24th.
I ordered 23rd but was given a temporary order number. They eventually processed it on the 28th. Hope they still have stock by then. Painful long wait
Also ordered on the 23rd here at 9:30pm and I still haven't progressed beyond the 'submitted'status on the app sadly. Seems like everyone who got in late is being prioritized over earlier orders.
Seems like the 64GB version is actually out of stock at the moment and the people who are getting delivery updates are those who ordered the 128GB version.
That would make sense. Hopefully the 64GB version will be restocked soon enough so we can all stop checking this thread religiously.
@XVX: I feel you right. I’ve been checking to see if people are still receiving it. Did you check with chat bot on your delivery status? Mine is still not ready for delivery. How sad
@Kahbo: Yeah I have been checking it on the chat bot and just keep getting the same response telling me that it hasn't left the warehouse and they might be awaiting more stock.
I just tried a human through the chat and they sent me this: "Thanks for the wait and sorry for the delay. I have checked and found that your order for Samsung Galaxy Tab A8 is currently in back order. It normally only takes 1-5 business days but its been really popular so currently have stock shortage with the Tablet. We apologize for the delay and inconvenience it may caused. Rest assured that we’ll send you the Tablet as soon as stock become available. You’ll have a longer wait than usual, but we’ll keep you updated."
@XVX: Standard human script. See mine lol
“ It is still pending with our Warehouse Team rest assured that once the stock is replenish your order will be the one to be prioritized to allocate a device.
As of the moment we don't have any timeframe that we can provide as we are still waiting for the devices to be delivered by Samsung.”
Mine is 64GB that was ordered on 24th and got email this morning stating it's on its way.
Just got the 64GB one, ordered at 8:40pm 23/04, received shipping details on 28/04.
Seems like everyone who got in late is being prioritized over earlier orders.
I was really early in and got my tablet last week.
I ordered on 24th before noon and it's a 64GB version.
Everything remains unchanged in app. Still 'Submitted' status. No email and no sms about any updates.
I ordered around the same time as you, same boat mate.
Hi mate,
Any updates on your order?I've seen some news comments that ordered on 24/4 and got delivered today.
Mine is still awol…Optus app is def useless.
Same as you mate. I ordered around 11.30am on the 24th and nothing yet. 64gb. Really hope we get it this week
Is the tablet unlocked?
Yes, I put a Boost SIM in it and it works well.
Is the tablet unlocked?
Nothing is locked, apart from prepaid devices. It has been like that for probably 12 years at least.
Picked mine up from the post office, thanks again OP and I guess Optus for honoring this (unlike some other admittedly too good to be true deals on this platform that also got >1000 votes haha)
Just checked with chat, apparently my order is packed an ready to ship. Ordered on the 25th
Order arrived this morning. Ordered 23/4 at 9pm. Had to show drivers licence. Thanks OP!
Ordered 23rd Apr 4pm (64GB model), still nada :(
Same on 23rd
Great offer, didn’t think I’d get one. Says package has been dispatched now. Thanks OP.
FYI I ordered 24/4 at 4:44AM, and I will be receiving it today based on tracking. I am in Melbourne.
My 2nd one is due to be delivered today. Ordered 24th 2am WA time. 128gb model existing customer
Ordered on 24/04 got confirmed email. Waiting and waiting. Chat with Optus support and they said order got canceled with no reason provided…
Tried my luck with another sales rep and it looks like I’m back on track. Ordered confirm, out of stock, escalates and now waiting for tracking number.
Still no progress for me. Nothing on any tracking avenues. Ordered evening of 24th in Brisbane.
Starting to think I might not get anything…
Same with me but the sale rep via chat help escalated my order. You should do the same:
Same here ordered 24th in the morning, not heard anything from them. A StarTrack truck pulled up and I got excited but it was just a dell rucksack I ordered weeks ago :(
Contact them. Managed to get mine sorted via chat:
How did you chat - I am even having problems getting into my account as I get a popup saying "we're setting up your account" and it redirects me to the login page.
I contacted them via the app last week and they said I would receive it by 2nd May but I got the feeling the guy was just fobbing me off… which is true as I haven't had any notifications.
@beebul: Was waiting for them to provide me a tracking number and got cut off the chat session. Bummer..
@lionh3art: Yeah, I can't access that either. Still 'setting up my account'.
When I try to chat in the app it gives me a link to 'Message your senior expert', but the link just goes back to the app homepage. Useless…
[edit: some further chatting with the bot connected me.]
Ordered on 29th April. Startrack ETA is today!
Wow - 5 days after me and I've heard nothing from them. What a mess their systems are.
64gb or 128gb?
64gb
bought 64G on 24/4 1am, got delivery number in app on 2/5,received 10am today. device and sim card together, locate in Melbourne, had old account with Optus of inactive prepaid service.
Ordered 64GB on 24/4 @ 5.30am. Startracking finally has the tracking number (after always showing it could not find tracking number) and shows dispatched to be delivered today (in Syd). For those still waiting, don't lose hope.
Got delivered today. Finally.
I ordered on 23 and 24the and got the Order number ending with A. Nothing so far. Called 3-4 times and every time I was told that in 2 days.
Final call today and they said there is no stock and they are not expecting anytime soon. It could be 2 weeks or 6 months.
I asked them to cancel and reverse the check check they made on my credit file. It has gone down due to optus credit check. They said they cant reverse it and its as per the contract. I probably will have to take it further with the authorities.
Yeah, they asked me if I would want my other number and numbers used by family ported over to Optus. Lol.. what a bunch of jokers.
they just trying to sale, make complaint to the high level of the Optus management.
They did the same to me, I managed to get them to admit that orders are processed in chronological order and mine was out of stock when I placed it. Yet I have proof of people who ordered after me that received theirs so clearly it wasn't out of stock when I ordered. Told them to escalate my case to a higher level and threatened ombudsman since they are clearly not following Optus policies and aren't upholding their end of the contract. They asked me to not go ombudsman and will instead lodge my case with the same team that will deal with it if the ombudsman was involved. Told them they have a week to find me a solution or I'm going to the Ombudsman without notice. I have proof of every convo and (profanity) around they've given me. I'll bring them to their knees.
Lol
We'll see who's laughing when I get my tablet/compensation while everyone else is still waiting for this magical fairy that's going to deliver stock of the tablet to Optus to fulfil all the orders of those who think it's EnTItLemEnt to complain :)
Does everyone got 5G sim card delivery with the device together?
yes. same box
The half price $25 sim plan is only 4G.
I ordered 5am 24/4 and got an order ending with A straight away (& I have never been an Optus customer). I ordered 3 of 64GBs for me, wife and mum in 1 single order.
Then a week gone by, had no hope so didn't bother to contact anyone at Optus.
Then suddenly received sms a day ago saying it's shipped along with new mobile number comes with it. All 3 were processed at the same time, with different mobile numbers. StarTrack didn't see anything at that time though.
So today I check again and it shows Onboard for delivery!
Hope these info help - patience is the game.
(I reloaded this page like 100 times to see how everyone went)
OMG Their chat experts are 🤬 useless!!
I'm just going to forget about it for now and if it happens it happens… but jeez what a mess their setup is. I can't believe how badly these big telcos are run.
Yeah, 'expert' says it is still out of stock that's why it's not delivered. But it will be ready within this week.
Right… I'll believe it when I see it.
My expert said I would get a tracking code in 24-48 hours. I really don't believe him (I am doubting his expertise 😄)
When did you order?
@Kahbo: 24th in the morning.
Apparently I am still waiting for a SAP number or something which will then give me a tracking number… should get that within 24/48 hours. Crazy.
Not sure I believe any of it, they just issue them out randomly by the sounds of things.
Did anyone receive their cashback on this yet?
Need help! My credit score reduced by 140 points due to optus. Never seen such step fall before. Is it permanent or just for time being while the order is being established? Is it possible to restore 140 points?
I also faced the same situation. As far as I know, Its kind of permanent ( for 5 years). Happy to be corrected.
Feeling very annoyed - lost the points for noting. We need to take this up with the authorities.
Don't sweat about the score. Yours will become lower if you aren't making money for THEM.
How do i know?
Mine got lower AFTER I paid off the home loan.
:)
The credit rating system here in Australia is long overdue for an overhaul.
you meant after 12 months (end of optus contract), 140 points will be restored?
nah, it's 5 years per enquiry that certain companies use. Afterpay, optus, telstra, bank records but banks are more interested in real data you provide not some bullplop data collater.
you can sign up and check - try Illion first, it's all there.
Ordered 24/4 9am. Chat with CS - OOS with no ETA.
You would think by now Optus should've trained all the chat staff to provide a standard answer to all the enquiries so we don't end up with different stories with different chat staff. My order was placed 24/04 11am and I was told another batch of stock is arriving soon and I should definitely get the tracking number this week.
Did you order the 64gb or 128gb version?
64gb but I won't get my hopes high.
I was told this yesterday. I will contact their CS again tomorrow to see if they come up with a different reply.
Optus system is a mess or it's screwed by all Ozbargainers for this deal.
I ordered on 25th and got order confirmation with A in few minutes. I thought that I am late and reading all the comments here I was having strong FOMO…. and was in doubt that my order will go-through as it was showing OOS. Chat support didn't helped either to gain any confidence that order will be delivered.
On 30th, one of my many browser cart was having this added, so even though it was OOS, the order went through (created a new account with my partner's details). I got order confirmation with anew order number with A in few minutes. I was very surprised that I was able to place order at the first place, and to ADD MORE to that the order date and time is exactly same to my first order (placed on 24th). I was damn sure that this will surely be cancelled.
To my surprise, I got shipping confirmation for both of my orders today. Waiting for the delivery
I only need 1 tablet, not sure what to do with the 2nd one.
Maybe you can reject one of order so it will cancelled it, or give to your partner, lol
My tablet just died! Who should I go to for warranty? Samsung or Optus?
jeez thats the second ive seen reported on this thread
jeez thats the second ive seen reported on this thread
There would probably have been thousands sold. 2 out of a thousand is 0.2% which is a really low failure rate for electronics.
Thanks mine died too and i provided the same above link
If hard resetting doesn't work then go through Samsung
Hard reset works. Thank you
Ordered 24th 4AM.
Received this Arvo
No one could locate the order number anywhere and no notification from StarTrack either.
Got mine delivered today, yay! Ordered around 1:30am on 24th.
i didnt think shopback pay as only seen prepaid listed?