Third-Party
Looks like Shopback is having a flash sale at 6pm AEDT with 25% cashback on $100 Deliveroo gift cards and 20% cashback on other denominations.
Update: Limit of 1 gift card at 25%. No limit at 20%.
25% Cashback on $100 Deliveroo Gift Card @ ShopBack App
11922
Referral Links
Referral: random (3954)
$30 for referrer, $10 for referee after referee qualifies.
Qualifying requirements for referee: 1. Made a minimum $20 online purchase (below exclusions apply), 2. Received a minimum $10 confirmed cashback online, 3. Added banking details to account.
Users will need to fulfil the referral criteria within 180 days from referee's sign-up date to unlock cashback.
Exclusions: Any other ShopBack new customer bonus offers; Purchases from Uber, Kayo Sports, DoorDash, Hayu, Accor Hotels, Intercontinental Hotels Group, ShopBack Vouchers (Gift Cards), Woolworths Gift Cards, Circles.Life (list subject to change)
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@CodeXD: Same discrepancy on my side. There are similar discrepancies with a few of my previous orders.
The purchases tab > documents doesn't seem to provide the expiry dates? I've sourced expiry dates as stated by Shopback from the email receipts that have been sent out.
@poppingtags: purchases tab > documents > click into gift card
I can see valid till date at the bottom
It also has date and time of purchase, and Order no.
@CodeXD: Hmm, not showing for me. I suspect it's because I marked the card as "used", since I added it to Deliveroo (but didn't actually use it).
@poppingtags: Ah I see. I just marked my gift card as used and the 'Valid till' has been replaced with 'Used on 21 Nov 2022'
I suspect the 'valid till' date is from SB and tells you how long you have to add it to your deliveroo account. The expiry on deliveroo is how long you have to use it after you have added.
@CodeXD: @gotyourback For anyone having the same issue, would checking the expiry date on the email receipt be the best option?
Looks like you can also request the email receipt again via the "get receipts" button in the documents tab.
@poppingtags: Hey mate, please supply both if you can, the more info the better here! It looks like the expiry dates are batched by Deliveroo and some discrepancies are expected, so please supply both if possible.
Hey all! Just had a quick update from the team, we also if that users share the voucher code for the gift card as well, even if redeemed, you should still be able to find this in our app under the "See voucher details" option when viewing a used card in your purchases. If you could send that through, as well as the payment method used to purchase the gift card if you know as well, will again save me time getting these sorted. Thanks again all!!
What specific details would you need for "payment method" used? Would Visa/Mastercard Debit/Credit card be sufficient?
Yeah just whether you used a credit card or paid with Cashback, or if a combo of both. No need to be more specific than that.
Hey @gotyourback sorry for yet another question, but want to make sure I give you guys everything you need!
On point 3. Doesn't the single screenshot of the vouchers and credit screen provide both balances and the validity period for all cards?
Or would you like us to screenshot each and every active voucher listed?
Hey mate, all good, happy to help! The team helping resolve this have asked us for both so please send both the Vouchers and credit screen, as well as each pending voucher's full details.
Thanks for all the help - I've sent through the details in a well formatted email, hopefully hear back soon!
What are your thoughts on the likelihood of recovery? Its quite a few hoops to jump through for a "maybe"
We wouldn't ask you to jump through them if we didn't think we were going ahead with this, if you've got all the info and have a pending balance we will sort you out :)
I submitted my form when the email came out and I have yet to receive any sort of acknowledgement or refund
Hey there, thanks for doing this! I sent an email through to help@shopback this morning with all my Deliveroo & Shopback details, but just got an email from Shopback on how to submit a claim through their portal.
Should I do this as well? Or is the email I sent this morning good enough?
The email should be right! Reach out to me via DM if you have any q's or don't hear back in the next couple days.
@damage and @freestyle18, so sorry for the update here, I've had a look at the process on customer service's end and this is turning into and absolutely monumental job, so the form has been created so that we can get this done in a reasonable timeframe. If you can fill out the form for us, it'd be absolutely super helpful for us to be able to help you and the many other users affected here so we'd sincerely appreciate it. Reach out to me via DM if you have any additional q's here, happy to assist where I can.
No worries, I filled out the form. Seems you've gone with MM-DD-YYYY for the purchase dates, though, which is going to get confusing.
hey @gotyourback, I already sent into the email but now I got another formal email asking to submit the form.. guess I just wait for a reply first?
edit: saw comment above so will wait..
Hi GYB, just to clarify what happens if my account balance is below $25, will my balance become negative? Thanks.
Note: My current available balance is about $10.
Technically you haven't lost but actually made money so why would you get anything back. Don't submit a claim
I don't understand why your account would be negative based on what you said. Did you do a credit chargeback and worried about the $25 cashback you received?
My understanding of GYB's comment is that Shopback will refund the Deliveroo gift card balance minus the cashback. So for example, for $20 Deliveroo gift card balance that was purchased during the 20% cashback promo you would get refunded $16.
This makes sesne. Thank you
Hey mate, I don't think we'd be able to help here if your current balance is less than the paid Cashback amount, I'm afraid.
Is the amount refunded to the initial card used during the purchase? Or refunded as 'available balance' for you to withdraw within the App?
Hey mate, it'll be refunded to the same payment method you used to make the purchase.
Thank you, have shot a message through to support with all the details.
Thanks for helping out with this and not leaving us in the lurch! Was feeling so bad about this the past few days.
Is there any flexibility with this policy? I paid with prepaid Mastercards which I have since thrown away. There is probably no point in me asking for a refund to a card I no longer have.
Hey mate, happy to work with the team to see what we can do here. Shoot me a message with the card type (as in which prepaid Mastercard you used here if you recall) as well as the other details requested and I'll do what I can mate.
@gotyourback I've sent the information through, but received another email today asking me to fill out a new form? Is that still required if the initial information was sent through? Happy to do it if needed, but happier to skip doing the same thing twice if possible!
Yeah I reckon the first email should be fine, but happy to take a look at this for you, shoot me a DM with the email address you used or the ticket number and I'll take a look.
Support just replied and directing me to fill out the Google Form, can I send you a DM?
Appreciate the help @gotyourback - just sent through a message! :)
Hey @gotyourback, there are a few complexities in my case, the biggest being I have more than 10 codes and the form is restricted to only 10 entries. I have sent you a message with details, any help would be greatly appreciated!
Received my refund already. That’s great customer service ShopBack cheers
Did you only submit the request in the past few days? Or when the Deliveroo news was first announced?
Just trying to work out if they working on this based on who logged tickets earliest or if it is fairly random….
Also received my refund! Massive shout out to GYB for this!
I submitted all screenshots to GYB within 30 mins of them posting the requirements.
did you email as well or just DM to @gotyourback? I get GYB would be busy but i have done the same DM him all details.
I only DM'ed GYB.
Ok. Hope that is enough for me as well..
Good to hear! Sent mine via email and they've replied with a form I need to fill out, but also insinuiating that I haven't sent through any information. Should have DM'd @gotyourback
Why do we need to redeem/load unused giftcards to deliveroo app before we get a redund? Does that make sense, if a company has gone under, the giftcard redeem page should be disabled. Why people still can load?
Does that make sense
Need I remind you that this company just proper scammed us, I don’t think that ‘disabling the gift card page’ was high on their priorities list…
There's no way to prove that you haven't redeemed the deliveroo GC and ordered $100 worth of food already.
This way, SB can at least see that you have available credit in your account.
sent all the details yesterday no communciation so far other than an automated reply. How long does it take to get the refund?
With the amount of emails and requests they’re receiving atm, please give ShopBack and the team some patience to get back to you since you just submitted it yesterday
PS - I sent a message to GYB the minute I heard Deliveroo went into administration. Gave it a few days and I had to resubmit a Google Form to fill out more details since I forgot to provide the screenshots of the second code
I didn’t neg, but just wanna say be patient. They replied me pretty fast given the amount of messages they must be getting.
Is anyone able to use the deliveroo app? I was told to add the unused gc in the app, but I tried and deliveroo app isn't functional anymore.
Yes, I was able to add three to my account in the app under "Vouchers and credit" (select the "+" symbol).
What phone
Ok thanks. Didn’t realise it’s still workable
Use web browsa
Maybe the automatic closing of tickets by shopback should be reviewed?
I uploaded all the screenshots yesterday and didn't get a response on that but did get a generic reply today that the ticket is closed.It has been about four days since we heard from you regarding your ticket. So we've determined it's probably safe to mark it as solved.
If this is not the case, feel free to respond to this email, and your ticket will be re-opened.
Did you check if you got the refund?
I didn't get refund yet
I think it's because I clicked the link and didn't actually reply to the email.
The system probably monitors replies to tickets by itself (not the google form that was submitted).@johnmelb: I replied to the email from Suneeta from shopback last week and have not received the refund as well.
@rdhupar: Hey all, don't stress, we're still very much on this and will be back with updates very soon.
They absolutely knew that the company is going to close hence the stunt to generate lot of revenue by selling discounted gc.
Reading is hard, why else would so many people not do it?
SB has been refunding people their GC amount - cashback.
@gotyourback hi champ I messaged you a few days ago regarding my refund, can you please check your pm, thanks
I looked at the instructions from shopback and contacted them a few times.
The multiple screenshots and process for 9x $20 gift cards takes 1-2 hours and is quite difficult.
I don't understand why I cannot just send a screenshot of my deliveroo account showing the credit. I have to provide 18 screenshots .. if I use their form. It seems a little excessive.
still no update on the refund, submitted on the 23rd.
and minimum comms from shopback.When are we receiving refunds? I've submitted the email ticket weeks ago and nothing has happened
So it's day 6 for me. Will get in touch after 15 days if it doesn't clear.
Suneeta (ShopBack AU)
29 Nov 2022, 11:55 SGT
Hi there,
We wanted to let you know directly that ShopBack is proactively refunding the remaining value of unused Shopback Deliveroo gift cards, less any Cashback amount earned, paid, or pending.
If the original payment method you’ve used is no longer accessible by you, we will issue refunds via Cashback on your ShopBack account. To opt into this, please follow this link and follow the prompts within the next 3 business days so that we can organize this alternative for you.
Depending on your bank's processing time, it can take up to 5 - 15 business days for the refund to reflect in your account.
We really can't stress enough how much we appreciate the patience and understanding you've shown us during this period. This has been a tough one for us to navigate but so worthwhile, we always have your back!
I have received the same and I have also NOT yet received the refund, mine has been 6 business days.
Just received my refund with correct amount. Thank you ShopBack.
received same msg on 29 Nov at 11:56SGT, still no refund yet.
just came in as pending today
I got a pending refund on my credit card too today, but its for much less that what I bought
@tqf8h: Sounds like you bought with 20% off cashback? Maybe it is only 2 of the cards, so 2 x $80?
Did you buy them all on the same card?
Received a pending refund for total paid less cashback. Thanks Shopback and gotyourback.
I bought $200 in October at 20% off, then another $200 at 20% in November just before the collapse. I guess they have only refunded one of the transactions only, eve though I submitted all the things for both of the transactions at the same time. Might keep waiting for a few days for the other transaction to get refunded as well
I'm in the same boat where the amount I have received is less than the amount spent (over multiple transactions) minus cashback and spent cards.
Will also wait a few days before contacting as they are probably processing alot of transactions.
I'm in the boat where our household spent $600 and got so far $0 refund.(went through all the requested processes of screenshots and Google forms too).
Anyway I'm planning to wait untill the mentioned period for refund is over, SB is probably refunding in batches.Hey mates, I'd definitely wait until the processing period is over as it may be taking some time to be processed by your bank here. Secondly, I'd take stock of the payment method you used to purchase the cards, as these refunds are heading back to the original payment method so may be split across a couple.
@poppingtags: The refunds were actioned by us yesterday and today, and the processing window can be up to 15 days (particularly over the busy/holiday period), so it's closer to the 23rd I'd say!
@gotyourback: Does this apply for those getting it back in our ShopBack accounts?
(I clicked the link, talked to the bot, etc, as I no longer have the Mastercard I used to buy the gift card)Just not sure how long to wait for those too - if it's the same ~15 day period. :)
@gotyourback: All refunds came through :). Very much appreciated and quite possibly the best customer service to date. Thanks!
@gotyourback: Thanks GYB.
I can see refund as pending in CC and also cashback pending in my account (I followed the process for some cards to get refund via cashback because I don't have access anymore to them).
I'm assuming getting the cashback to approved will only be a few days after it's added, but I'll just check back in a few days.Appreciate the effort SB did to get this refunded.
@johnmelb: Hey mate, yeah the Cashback will usually take a couple of days to be redeemable, should be available for you within the next day or two if not already :) Glad to hear you're all sorted, mate!
I just got my refund back today! I did not get any emails or such to confirm refund is processed so its worth keep an eye on the original payment card.
Thanks for having our backs @gotyourback
Checked my credit card transactions and noticed I got the refund from Shopback for the purchase of the Deliveroo gift cards minus the cashback a few days ago. Didn't get an email notification from Shopback so just gotta keep an eye out on your bank transactions.
Got my refunds too minus the bonus Cashback already paid. Thanks rep. Shopback came through in the end, need alot of work but glad to have my money back.
Lucky you I have not received pending cashback nor actual refunds…
From my experience it seems like they have a lot of transactions/are doing them in batches. Hang in there and if I were you and still not received by the 15 business days stated then defo contact and I'm sure they'd facilitate the refunds
Got it today yayy straight to my bank acct.. thank you shop back..
One refund came through, still waiting on the other
That's strange, the Cashback should be quick after you bought the gc. The refunds likely take time as rep said he is swarmed. I had to wait too
I have the same issue, deliveroo GC says valid until 14 Aug 2026, and the deliveroo account says Expires on 9 September 2026
follow this - it has all the details to match up your gift card