Maccas Burger with Cheese Melted and Stuck on The Box

djoz on 27/11/2022 - 19:48

So, I've been wondering if to put this up on OzB Forums or not. But well here we are.

Few days back, I went in to Maccas to get the $2 Big Mac Deal. I know Burgers are not that well constructed as shown in the Images, but what I got was: A box with the Big Mac in it, with the slice of Cheese – more than half of it outside the burger, melted and completely stuck to the Box (inside). It was melted way beyond any attempt to just "peel it off" and push it inside the burger again.

I walked up to the counter and showed it to the staff. Rather arrogantly, he mentioned "So it's a little cheese stuck on the box, what's the problem?" I told him that more than half of the cheese is out and is stuck on the box. He relented and again asked me what I want. I requested for a replacement. He mentioned "So you want a full replacement for the burger just for some cheese stuck on the box?" I was rather taken aback at the attitude and didn't know what to say. I gave it a shot and said "Yes". He frowned/whined and provided a replacement.

Was what I did right, what would you do in such a situation?

Poll Options

  • 493
    Yes, I would ask for a replacement too in this case.
  • 188
    No, forget the cheese and have your burger.
Food & Grocery Burger Fast Food

Related Stores

McDonald's
McDonald's

Comments

  • matt-ozb on 28/11/2022 - 00:07
    -2

    Considering the burgers are so tiny these days … it's just a baby meal whether you lose your cheese or not .. you'll still to grab more reasonably priced food from somewhere else later.

    • Pinchy on 28/11/2022 - 08:00
      +2

      Incorrect. The meat has never changed size but the bread got smaller over a decade ago. Get with the times.

      • matt-ozb on 28/11/2022 - 13:21
        -1

        Source of this fact?

        • BumbaT on 30/11/2022 - 00:44

          Quarter pounders are still made with quarter of a pound (113.4g) of beef patty, yes once it cooks it loses a bit of weight due to moisture loss.

          Big macs are made with 2x hamburger patties, same one used in cheeseburgers and their derivatives. The patties are 1/10 of a pound (45.36g) so you get 90.72g in a big mac.

          Tldr: total beef in quarter pounder = 113.4g
          Total beef in big mac = 90.72g

  • p3nf0ld on 28/11/2022 - 00:43
    +1

    TLDR: Karen buys $2 burger & disappointed that it was not crafted with due care and attention.

    • Pinchy on 28/11/2022 - 08:00
      +2

      Yeah for $2 I wouldn’t complain. But paying full price would be a bit annoying..

      • cunningdrew on 28/11/2022 - 11:04
        +8

        Cost should not be a factor.

        • p3nf0ld on 30/11/2022 - 00:24
          -1

          Of course its a factor. If you paid $10 for a burger you will have higher expectations than a $2 burger. If you buy a car for $10,000 you will have higher expectations than a car you paid $2,000. It is literally how the world works.

    • rover100 on 28/11/2022 - 22:51
      +2

      How's that being a Karen, they messed up the burger so they can fix it.

      • p3nf0ld on 30/11/2022 - 00:26
        -1

        It was a $2 burger with some cheese stuck on the box. I would be shocked if OPs name is not Karen.

        • Grish on 30/11/2022 - 03:10
          +2

          @p3nf0ld a big Mac is not a $2 burger, it's somewhere more in the realm of like $6-7.

          It cost OP $2 due to a promotion, but why is that an excuse to skimp on quality of the product?

          What if OP had paid more (like $1?) For an extra slice of cheese, only to find half of it glued to the box?

          My pet peeve at McD is when you order a large fries only to receive less fries than if you had just ordered the small or medium fries!

    • Willy Beamish on 30/11/2022 - 13:43

      You don't know how to use karen.

  • AustriaBargain on 28/11/2022 - 01:16
    +4

    That half slice of cheese would have gone straight to your ass anyway.

  • dcep on 28/11/2022 - 01:42
    +2

    He frowned/whined and provided a replacement.

    Does the replacement burger tastes a bit off ?

    • smartazz104 on 28/11/2022 - 08:47

      They all taste off.

  • Empharand on 28/11/2022 - 01:46
    +3

    You are 100% in the right OP. I see another issue here, the level of professionalism and representation (or lack thereof) from their company to you when you voiced a complaint, they should have handled that completely differently.

    Send photos and your complaint about your dealings with the Manager (Assuming it was the manager, can't imagine a worker would talk like that) to their Head Office and they will likely send you back a few coupons for free stuff, or offer some sort of compensation.

    In your complaint, link them to this thread and I'm confident you will get a satisfactory response hahaha.

  • MeesusEff on 28/11/2022 - 01:52

    Happened to me last week when I got 2 sets of the quarter pounder + cb meals, half the cheese for all 4 was 1/4 to 1/2 out of the burger. Was at home so just succumbed to our fates

  • Buyme on 28/11/2022 - 05:37

    Can I ask which McDonald’s store?

  • TilacVIP on 28/11/2022 - 07:42

    I call it BS that "half the cheese: was off the burger. A small amount yes, but half????

    On the flip side. things like this don't bother me, CBF going back and then waiting for another to be made (especially when you get it for $2), but I agree you are entitled to a replacement if you aren't completely happy.

    • Dontdoit on 28/11/2022 - 12:41

      It happens. I just put the box to my mouth and get the cheese off with my teeth.

    • Willy Beamish on 01/12/2022 - 01:30

      You call "BS" on something that's totally reasonable to expect an unskilled teenage employee to produce….

      Says more about you not being smart enough to conceptualize the most basic and uncomplicated of scenarios….

      • TilacVIP on 01/12/2022 - 08:20

        So from your response, you believe the OP?

        Please tell us when you needed a skill to lay a piece of cheese on a burger?

        I guess if I told you, the tooth fairy exists you'd believe that too.??

  • Ocker on 28/11/2022 - 07:48
    +2

    Another first world problem

    • Pinchy on 28/11/2022 - 08:01
      +10

      I guess that’s what happens when you live in a first world society.

  • 82norm on 28/11/2022 - 08:40

    Definitely would have complained. 2nd rate doesn’t cut it for me. HS, Uni students, low pay,that’s how it is in fast food, first world problem, care factor 0…. These aren’t even an arguable reasons. Going by the poll, OZB May as well delete any posts associated with poor service or products, not sure what would be left of it.

  • stumo on 28/11/2022 - 08:49
    +2

    Am I missing something? Obvious solution would be a new slice of cheese? Assuming you hadnt been waiting long an it had all gone cold. Then it would be full replacement.

  • bobbified on 28/11/2022 - 09:10
    +4

    All this over a bit of melted cheese…..

  • Ryk on 28/11/2022 - 09:10

    $3 for a small Big Mac is not a bargain. def need a refund or replacement at this price.

  • barbarella on 28/11/2022 - 09:32
    +1

    just eat the box as well…yum yum yum :D

    • Boostland on 29/11/2022 - 12:26

      box has more nutritional value

    • pharkurnell on 29/11/2022 - 14:31

      nothing worse than going to the dentist for a haircut though

  • solidussnake on 28/11/2022 - 09:58
    +1

    Ask for a new slice of cheese ? they're all pre-made in advance anyway

    • cunningdrew on 28/11/2022 - 10:59
      -1

      Won't work. Needs to melt in the right way. You are paying for an experience.

      • solidussnake on 28/11/2022 - 11:05

        it's called fast food for a reason and your worried about an experience 🤣

      • BewareOfThe Dog on 28/11/2022 - 11:16
        +2

        Nothing worse than non-melted cheese on a burger/in a wrap.

  • Ghost47 on 28/11/2022 - 10:05

    If it was like 3/4 of the cheese stuck on the box I’d say you’d have a reason to complain.

    Did you take a photo of the cheese in question?

    • random12 on 29/11/2022 - 12:45

      3/4 is the threshold where it becomes unacceptable?

      • Ghost47 on 29/11/2022 - 14:05
        -1

        Everyone has different standards, not trying to assert that is some sort of threshold but if I received a burger with 3/4 of a slice of cheese hanging out stuck to a box I’d probably point it out.

  • cunningdrew on 28/11/2022 - 10:59
    +1

    Absolutely, 100% ask for a replacement. I wish I did that when it happens, and it happens a lot. Maybe I eat too many Big Mac's? I digress.

    Yes, call them out on this… every time. They are so slack and sloppy with their food preparation and it's getting worse. The cost goes up yet the size and diligence goes down.

  • lonewolf on 28/11/2022 - 11:13

    This happens to almost all Maccas burgers i buy these days, Its because of the way they put the burger into the box and how the box is then handled when its put into the bag etc. These days even when i try to immediately open up the box and ensure the burger is placed well and not stuck to the box and the box is aligned well, the issue can still arise when the burger has been placed well into the box and the box handled well BUT the cheese wasnt put onto the burger well and so half of it is hanging out and hence it will touch the box regardless…

  • tessel on 28/11/2022 - 11:13
    +2

    What a world we live in. It was $2?

  • BewareOfThe Dog on 28/11/2022 - 11:16

    Twice in the last month I have paid extra for Bacon and not received it.
    Another time the piece was so small I couldn't taste it (Yes there was a small piece now).

    I also ordered a large chips using my rewards points, they were also missing.

    • solidussnake on 28/11/2022 - 11:21
      +1

      Why do you keep going back then ?

    • random12 on 29/11/2022 - 12:43

      Never pay for extras.

      (1) They aren't that good value

      (2) Who is to say you even get the standard stuff, let alone the extras youre paying for

  • skillet on 28/11/2022 - 11:26

    This first world problem. Replace what? Slap a new piece of cheese in there, aligned to the dot, job done everyone happy.

    Unfortunately for health reasons no, they have to chuck the perfectly good burger and make a new one.

    • 82norm on 01/12/2022 - 10:19

      It wasn’t a perfectly good burger, cause had it been, half the bloody cheese wouldn’t be stuck to the box and this post would never have existed. The meat, lettuce, mayo, onions aren’t mutually exclusive.

  • Kiro on 28/11/2022 - 11:36

    https://youtu.be/hlzm7-gvTRg

  • Pugkin on 28/11/2022 - 12:37
    +6

    Man really went into a dirt cheap fast food store where people get paid terribly and winged about a $2 burger

    • 82norm on 28/11/2022 - 13:15
      +3

      They don’t get paid terribly, they get paid the minimum award. It’s not about whinging, it’s about doing things right. You goto an up market restaurant, pay $80 for a rib eye steak, medium rare and comes well done are you going to complain or put up with it? I can guarantee mate, the bloke cooking it ain’t on a high hourly rate and it’s the proprietor is taking most of the profits.

      • Pugkin on 28/11/2022 - 13:47
        +1

        $80 for a rib eye steak is different to a $2 junk food burger, I know several people with the displeasure of working in retail, people treat you like shit and you can't do anything about it, customers act like their some higher being compared to the person who's just trying to make ends meet. Also, the employee did what was asked of them. Also the minimum wage is terrible unless you live in the middle of nowhere.

        • 82norm on 28/11/2022 - 19:54

          Yes, the employee did ask, albeit appears begrudgingly. McDonald’s is a franchise, why the hell would he care if the burger had to be replaced or not, it wasn’t going come out of his pocket. People treat people at all levels rudely, earning ‘crap’ money doesn’t make it an excuse.

          • Pugkin on 28/11/2022 - 20:38
            +2

            @82norm: "People treat people at all levels rudely, earning ‘crap’ money doesn’t make it an excuse" the problem is greatly more common in retail work, this person is literally winging over cheese being placed wrong by a likely overworked or sick of life person, the burger probably had to be thrown out too. Its plastic cheese you can move it with their fingers. anyone whos so up their own rectum that they need to confront an employee over their less than expected $2 mcdonalds fast-food, artificial, meat pumped burger to be perfectly made. I dont think ive ever gotten a good product from fast food, but i didnt care because its fast food

  • PurchaseAnxiety on 28/11/2022 - 13:05

    You're in the right. Though for a $2 burger, I'd just be happy get something that's not spat in.

  • Ozymandias on 28/11/2022 - 13:12
    +1

    I worked at Macca's for six years, and while absolutely no-one should be going above and beyond for the pittance you get as an employee, assembling a burger properly is one of the easiest tasks in human history. Genuinely always surprised when I get a badly made burger because it's truly a skill to put in that little effort.

    OP probably should've been clearer about what they wanted from the get go, and another slice of cheese would've done the job, but the fact it's a $2 burger doesn't factor into it being assembled with an iota of attention.

  • Based Bargainer on 28/11/2022 - 13:30
    +2

    If anyone here works at Maccas join the union RAFFWU and not the fake union the SDA

  • 82norm on 28/11/2022 - 13:33
    -5

    The problem with these fast food chains is that the level and quality of training has most likely diminished over a generation or 2. Those in the gen X were probably trained on food prep, making the different burgers…even had
    a sense of pride (yes you can laugh and say it’s just friggin burgers). Gen y come in and over time become the next leaders, training Gen whatever (millennials?). After several reiterations the quality/care/pride starts to fade. It’s no different to the building trade, quality and care occurs in this industry, but would you put up with it, if something wasn’t done to your standards or expectations? Attitude/pride starts at the beginning, irrespective of the transient value.

    Remember. The standard you walk past is the standard you set.

  • Jhonka on 28/11/2022 - 13:37
    +1

    The problem is they throw/slide the burgers across the bench so the burger just turns into a deformed mess.

  • Zivko on 28/11/2022 - 14:09
    +5

    Would need a picture to judge, but complaining about a bit of cheese from a $2 burger comes off as really entitled.

    • 82norm on 28/11/2022 - 19:59

      How the hell is that entitled?

  • Gabbatron44 on 28/11/2022 - 14:12
    +2

    I worked at a Maccas store for 4 years, you should absolutely complain to the store manager or owner and head office. They are genuinely against this sort of behaviour.

  • bxpressiv on 28/11/2022 - 14:21

    I was talking to someone about this the other day, they need to bring back burger collars and just wrapping the smaller burgers in paper. Even if they are prepared well, it just takes one crew to hold the box a little sideways when bagging and it's messed up.

  • Herbse on 28/11/2022 - 14:53

    Lol

  • T1OOO on 28/11/2022 - 14:55
    +1

    Ask to speak to their manager … they’re representative of the company. Little punk kids.

  • ipiok on 28/11/2022 - 16:43

    we've recently had a mcdonalds built near our town and the amount of maccas rubbish I'm seeing all over the place now is unbelievable.

    • SBOB on 28/11/2022 - 17:30

      Is that necessarily McDonald's fault though?

      • MrThing on 28/11/2022 - 17:35

        No, but its a symptom most areas which have a mcdonalds (or other fast food like kfc) seem to have

        • SBOB on 28/11/2022 - 17:46
          +1

          But wouldn't the people visiting those stores to be to blame?
          And unless you seem to have had a population influx since this recent build, one would assume those people lived in your area already.

          Perhaps it's just more noticeable due to the consistent branding etc on the rubbish that makes you notice it more , or the fact you think that those brand fast food restaurants result in more trash thrown around that's then reenforcing this view due to you then seeing such rubbish

          Just not sure how you draw a causation from the fast food store as to the existence of its rubbish being there, as if the same disgusting/lazy people that can't use a trash bin didn't exist before the store opened?

        • Boostland on 29/11/2022 - 12:32

          KFC Jesmond usually has lots in the carpark but 7:50 Am last Tuesday the place was spot less
          Staff must clean before opening.

    • Boostland on 29/11/2022 - 12:28

      they need a return and earn scheme $10 deposit on packaging

  • MrThing on 28/11/2022 - 17:35
    +2

    Its not his daddys mcdonalds, who gives a fuk, just replace it

  • jacross on 28/11/2022 - 18:29
    +4

    I wouldn't go back for this but I think you are well within your rights to do so. The cashier failed to provide service reasonably expected of their role. In that instance I would definitely make a complaint.

  • hasher22 on 28/11/2022 - 18:50
    +5

    My question is, how do you even miss putting on a cheese slice in a burger? 50%+ out of the burger isn't just misplacement, it's carelessness.

  • Dack Smith on 28/11/2022 - 18:52
    +1

    File an official complaint with McDonalds and make sure that guy gets fired for his insolence.

    Seems everybody has an attitude these days, make sure they own it to the end like they should.

  • payless69 on 28/11/2022 - 18:54
    +1

    Quick! Contact A current Affair!!

    else the world will stop!

  • Spootage on 28/11/2022 - 20:06
    +2

    I am honestly shocked at the results of this poll, unless everyone is taking the Mickey. It’s a bit of cheese on a maccas burger. It’s not known for fine dining.

  • Neptunesblood on 28/11/2022 - 20:17
    +2

    What a sad life you must have.

  • Bangerbargain on 28/11/2022 - 20:18

    Could you have just told them to add a slice of cheese placed properly into the burger?

  • Eeples on 28/11/2022 - 21:04
    +1

    If you didn’t take a bite then I think you are fine to ask for a new one because of how badly it was made.

    I’m surprised by the employees attitude as depicted by the OP.

    Slightly off topic joke: Q: Do you like Adele’s new album? A. I would like to hear her boyfriends side of it first.

    • T1OOO on 28/11/2022 - 23:28

      Easy Stewie

  • Low Battery on 28/11/2022 - 21:18

    I consider myself as being a burger half full of cheese kind of person.

  • chumumay on 28/11/2022 - 21:39

    How would you have felt if they gave you a slice of cheese?

  • motion2082 on 28/11/2022 - 22:45

    Should have gone all Michael Douglas Falling Down on him

    • 82norm on 30/11/2022 - 14:15

      Yeah…. What’s wrong with this picture!

  • Craigus59 on 28/11/2022 - 23:33

    https://youtu.be/Iraa5Nyhoh4

  • jackspratt on 29/11/2022 - 00:42

    Is it April 1 already?

  • franco cozzo on 29/11/2022 - 05:18

    500 votes and counting???
    ….cheesus christ!

  • Sinnerator on 29/11/2022 - 08:46

    FIGHT ATTITUDE WITH ATTITUDE
    You would have been well within your rights to paint him with your bigmac.

  • PR0r on 29/11/2022 - 10:10

    I'd be pretty cheesed off and would have done what you did

  • Vita85 on 29/11/2022 - 10:40
    -1

    Your first mistake was eating at McDonald's

  • random12 on 29/11/2022 - 10:53
    +4

    I worked at a maccas for some years in high school and university. I don't like it when people don't take basic pride in making a decent looking burger.

    It's not going to look like the picture, but it can look 80℅ like the picture with some basic effort. Spend the extra 5 seconds to make sure there is a decent amount of ingredients, and they are centred. It's not your money. You have nothing to lose.

    • Ghost47 on 29/11/2022 - 14:09
      +2

      I don't like it when people don't take basic pride in making a decent looking burger.

      Adding to this, people who get paid to do things should do it properly (i.e. the right way).

      Too many people in this country are happy to half-arse their work. That can result in experiences like the OP, or something as bad as the Opal Towers. It doesn’t matter if it’s a small thing like making a burger, do your job properly ffs.

      Fill up the chips properly, fill up the drinks properly, put the napkins in the bag, don’t forget the sauce etc.

  • Boostland on 29/11/2022 - 12:22

    The first mistake you made was purchasing a faux burger from a horrid fast-food chain

  • pharkurnell on 29/11/2022 - 14:25

    Yes, I would ask for a replacement too in this case.

    You'd never get out of the door..

  • johnfuller on 29/11/2022 - 14:50

    if a small business did this, you'd probably post a negative review, but maccas did it, its what you'd expect its normal because some teenager packed it, right?

  • apple2016 on 29/11/2022 - 14:51
    +1

    He frowned/whined and provided a replacement.

    he was probably having a bad day! its fast food . dont expect the customer service levels of fine dining restaurant!

    • 82norm on 30/11/2022 - 14:21

      Disagree, I expect 110% more from them. McDonald’s is a massive company, they can spend more on quality control, training, educating their staff. They don’t these days, cause they’d can get away with it. High turnover of customers = easy money. If a fine dining restaurant screwed up and begrudgingly fixed it, they just need a few negative reviews and it can be catastrophic for them.

  • idonotknowwhy on 29/11/2022 - 15:03

    Was what I did right, what would you do in such a situation?

    Yep.

    Next step is to complain online to get free vouchers and an apology:
    https://mcdonalds.com.au/contact-help

  • Munki on 29/11/2022 - 16:07
    +1

    Where's the MS Paint diagram?

  • Onysius on 30/11/2022 - 00:15

    This is how you should've acted:
    https://www.youtube.com/watch?v=zJs9p-VNORw

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