Maccas Burger with Cheese Melted and Stuck on The Box

djoz on 27/11/2022 - 19:48

So, I've been wondering if to put this up on OzB Forums or not. But well here we are.

Few days back, I went in to Maccas to get the $2 Big Mac Deal. I know Burgers are not that well constructed as shown in the Images, but what I got was: A box with the Big Mac in it, with the slice of Cheese – more than half of it outside the burger, melted and completely stuck to the Box (inside). It was melted way beyond any attempt to just "peel it off" and push it inside the burger again.

I walked up to the counter and showed it to the staff. Rather arrogantly, he mentioned "So it's a little cheese stuck on the box, what's the problem?" I told him that more than half of the cheese is out and is stuck on the box. He relented and again asked me what I want. I requested for a replacement. He mentioned "So you want a full replacement for the burger just for some cheese stuck on the box?" I was rather taken aback at the attitude and didn't know what to say. I gave it a shot and said "Yes". He frowned/whined and provided a replacement.

Was what I did right, what would you do in such a situation?

Poll Options

  • 493
    Yes, I would ask for a replacement too in this case.
  • 188
    No, forget the cheese and have your burger.
Food & Grocery Burger Fast Food

Related Stores

McDonald's
McDonald's

Comments

  • Hybroid on 27/11/2022 - 19:50
    +211

    I wouldn't have bothered personally but you're not wrong to have done so.

      • sad fish on 29/11/2022 - 16:29
        +3

        are you for real? am i too out of touch with the internet to understand sarcasm now

      • apiecost on 30/11/2022 - 08:52
        +1

        Following thie logic, nobody should ever mention something being bad, because it could be worse. Lost some cheese? People are starving. Got cancer? Some people don't even get to live 3 months, stop being entitled.

      • coffeeinmyveins on 30/11/2022 - 20:09

        How about you look at how real people are suffering real problems instead of this trivial RUBBISH!

        Honestly, rhetoric like that is not helpful to anyone and you obviously don't care beyond making a throwaway comment at an attempt to get on a high horse.

        How about you go and donate your time to the homeless people rather than spending that time making almost FIVE THOUSAND comments on a forum? What about those real people?

        See, I can do it too.

    • fourofjacks on 01/12/2022 - 00:13

      Nothing wrong with what OP did, but I can picture worker being rational, helpful but giving deadpan response and OP wanted the worker to be outraged such a thing could happen.

      Taking the emotion out of the post:

      I walked up to the counter and showed it to the staff.
      "what's the problem?"
      I told him that more than half of the cheese is out and is stuck on the box. I requested for a replacement.
      "So you want a full replacement?"
      "Yes"
      He provided a replacement.

  • AndyC1 on 27/11/2022 - 19:55
    +38

    You did the right thing and the staff was in the wrong.

      • AndyC1 on 29/11/2022 - 19:05
        +4

        What a rant….

      • bhubb18 on 29/11/2022 - 19:14
        +2

        When?

      • gummibear on 30/11/2022 - 01:39

        If the manager doesn't want to deal with these complaints. he/she should be expecting a higher standard of work from the staff.

      • juki on 30/11/2022 - 13:01
        +1

        from your description sounds like the cheese is actually needed

        i wouldnt have bothered because i'm lazy but im also a pita, so i would try and complain about everything each time i see that manager

      • coffeeinmyveins on 30/11/2022 - 20:09

        I agree with the manager

        You honestly come across like a bit of a karen. LOL

        • HeWhoKnows on 30/11/2022 - 22:29
          -3

          The Karen here is OP because Karens complain just to be a complete pain

          • coffeeinmyveins on 01/12/2022 - 09:20

            @HeWhoKnows: Not everyone who complains is a KaReN.

            And what's with the negativity? As a consumer you purchase something, you're within your rights to ask for it to be done properly. If you don't want to, and you want to accept the quality of what you get then jog on and enjoy that, but others want to get the value for their money that they've purchased.

  • SBOB on 27/11/2022 - 19:56
    +16

    Should have also pointed at the picture on their menu screens and mentioned it looks nothing like the picture :)

    • dust on 27/11/2022 - 20:08
      +78

      Do you do the same thing with Tinder dates?

      • Hargain Bunter on 28/11/2022 - 00:15
        +34

        “So you want a full replacement for the burger just for some cheese stuck on the box?"

        • afah0447 on 28/11/2022 - 12:36
          +2

          Classic!

        • slipperypete on 29/11/2022 - 10:28

          lol took me a while

        • Munki on 29/11/2022 - 15:57

          I never asked for cheese with the beef curtains.

      • BewareOfThe Dog on 28/11/2022 - 07:26
        -7

        Opb might use grindr.

        • Caped Baldy on 28/11/2022 - 11:54
          +6

          You forgot to write "not that there's anything wrong with that".

      • vengeance88 on 28/11/2022 - 14:55
        +1

        There's cheese stuck to the box of your tinder date??

        • paveln on 28/11/2022 - 20:47

          Seek medical attention immediately

      • bryans on 28/11/2022 - 18:21

        You must be pretty cheap to take your Tinder date to maccas.

        • [Deactivated] on 29/11/2022 - 18:57

          They are tinder dates afterall

      • nobro25 on 28/11/2022 - 20:46

        I want a full refund for my Tinder date. Full compensation for my time and emotional damage.

      • formulated on 29/11/2022 - 20:27

        Are they $2?

    • newbo on 27/11/2022 - 20:57
      +8

      This is what he's talking about.

    • TEER3X on 28/11/2022 - 19:21

      Bit late with my post, just saw this ^^^

  • Benoffie on 27/11/2022 - 19:57
    +30

    I always think of food wastage. Considering returned food just gets binned, complaining about misplaced cheese is a waste of food.

    • elgrande on 27/11/2022 - 20:00
      +10

      Agree, ask for a refund but keep the food…

    • Shoocat on 27/11/2022 - 22:19
      +25

      Calling this food is a bit of a stretch, but you are right we don't want more plastic in landfill.

      • Gervais fanboy on 27/11/2022 - 23:08

        ‘Plastic’, why do you say that ?

        • GoIdDigger on 28/11/2022 - 11:53
          +6

          I believe Shootcat is referring to the cheese

          • Murdrum on 29/11/2022 - 08:14
            -1

            @GoIdDigger: Actually, all of the ingredients are wrapped in plastic. Buns, sauces, pickles, onions, lettuce, cheese, are all packaged in plastic.

            So two burgers contributes more plastic to landfill than one.

    • blehgg on 28/11/2022 - 10:10
      +7

      Should have asked for another piece of cheese? :)

      • GrueHunter on 29/11/2022 - 09:21
        +1

        Thinking outside the box about what's stuck inside the box

    • Thenarrator on 28/11/2022 - 12:12
      +2

      i would ask for extra slice of cheese

    • 82norm on 01/12/2022 - 10:23

      Maybe if the douchebag burger flipper made it properly in the first place, then there would be no food wastage in the first place.

  • Nugs on 27/11/2022 - 20:07
    -4

    Macca's worker is lucky he didn't wear half a slice of cheese
    .

    • ribze1 on 28/11/2022 - 13:18
      +6

      Not the way to handle the complaint that's for sure. And i dunno why the worker cared, not his/her money.

    • timps on 28/11/2022 - 20:41
      +1

      Look out. Big hero on the internet threatening to assault Maccas staff over a burger.

      • cookie2 on 29/11/2022 - 22:39

        Assault? Hero?

  • dust on 27/11/2022 - 20:08
    +7

    Just suck the cheese off the box.

    • SBOB on 27/11/2022 - 20:24
      +12

      (☉.☉)

    • AdosHouse on 27/11/2022 - 23:13
      +15

      Giggity.

    • GregRust on 28/11/2022 - 13:33
      +3

      I feel like a lot of people that use the phrase "boomer" don't actually know what/who Boomers are.

      • iNeed2Pee on 28/11/2022 - 13:39
        -5

        i know exactly who they are.

        Baby boomers, often shortened to boomers, are the demographic cohort following the Silent Generation and preceding Generation X. The generation is often defined as people born from 1946 to 1964, during the post–World War II baby boom. The dates, the demographic context, and the cultural identifiers may vary by country.

        • digitalbath on 28/11/2022 - 20:31
          +2

          My local woollies and Coles has hardly any 58+ year olds working there whenever I go. A lot of entitled & indifferent 20 somethings though.

        • timps on 28/11/2022 - 20:42
          +7

          You: I know what Boomers are so clearly Im just gonna quickly google it and copy/paste the results.

          • iNeed2Pee on 28/11/2022 - 21:23
            -5

            @timps: Mate, I do not write comments unless they are genuine and I have an idea of what I am talking about. Thanks for your input though, it’s much appreciated.

  • jakepods on 27/11/2022 - 20:21
    +15

    what more did you expect from a place ran by some highschool kids.

    • Quantumcat on 27/11/2022 - 23:06
      +17

      In actually very surprised at that attitude, traditionally Maccas are run as a very tight ship with good training and high expectations. KFC is the one where the kids don't care and still stand around chatting instead of serving when there is a queue of 12+ people building up.

      • Gervais fanboy on 27/11/2022 - 23:16
        +8

        Gotta agree with Q, for the most part operational blueprints set by Mcd corporate are absolutely pristine and (for the lack of a better word) idiot proof.
        Considering the volume of sales they do, they are bound to get some things wrong. But as fast food businesses go, McDonalds are clear by a country mile..
        Also, the human error rate for an average restaurant is 5%. McDonald’s is no more worse than that..

  • FocusRider on 27/11/2022 - 20:21
    +4

    Are you trolling? Because this can’t be true

    • smartazz104 on 28/11/2022 - 08:43
      +8

      What, that a burger at Maccas was made to substandard quality, or that someone actually decided not to bend over for once?

      • FocusRider on 28/11/2022 - 12:47
        -3

        What are you expecting for $2? It’s called Fast Food for a reason.

        If you wanted a nicely constructed burger then fork out $15 at grill’d for one.

        Too many entitled Ozkarens on here that have high expectations yet are only willing to pay peanuts.

        • Gervais fanboy on 28/11/2022 - 13:04
          +1

          lol chill out.
          @smartazz104 was being sarcastic and not literal.

  • p1 ama on 27/11/2022 - 20:31
    +42

    I walked up to the counter and showed it to the staff. Rather arrogantly, he mentioned "So it's a little cheese stuck on the box, what's the problem?" I told him that more than half of the cheese is out and is stuck on the box. He relented and again asked me what I want. I requested for a replacement. He mentioned "So you want a full replacement for the burger just for some cheese stuck on the box?" I was rather taken aback at the attitude and didn't know what to say. I gave it a shot and said "Yes". He frowned/whined and provided a replacement.

    Let me rephrase this to make sure the story is right:

    1) You walked to the counter and showed the dude that there was some cheese stuck on the box without any context

    2) Because there was no context, the dude asked you "what's the problem?"

    3) You obfuscate and say that more than half the cheese was out of the burger, again without any context of what you want him to do.

    4) Since the dude probably has NFI what you actually want, he asks you what you want? (again perfectly understandable).

    5) After this back and forth, you FINALLY asked him for a replacement (which is what you wanted in the first place)

    6) He made sure that you wanted a full replacement for what seemed (to him) was a trivial issue

    7) You said "yes", supposedly "giving it a shot", despite this was what you wanted from the start

    8) He agreed (begrudgingly), but I'm curious to know what exactly you meant by him "whining"

    To be honest, I can't help but feel that you created half of this situation yourself. The whole premise of fast food (or no-frills service) in general is that everyone should be direct. Nobody has time to read between the lines to figure out what you are trying to signal. What you should have done was probably:

    1) "Hey, half of the cheese is out of the burger and stuck on the box", could I grab a replacement?

    2) "So you want a full replacement for the burger just for some cheese stuck on the box?"

    3) Yes

    The end.

    He mentioned "So you want a full replacement for the burger just for some cheese stuck on the box?" I was rather taken aback at the attitude and didn't know what to say. I gave it a shot and said "Yes".

    To be honest, I doubt that the dude at the counter cares. Having worked in fast food - the dude is probably some high school / uni kid working for barely above minimum wage. If you want a new burger, he'll be annoyed probably because he has to make it, but it's not like it hits his bottom line. He'll end up giving it to you.

    My sense is that the conversation probably was nowhere near as confrontational as you're making it seem, but rather, the fact that you already felt like you were potentially doing something wrong was why you felt "taken aback" at his attitude, and why you're feeling like saying yes was "taking a shot". If you really believe that you should be getting a replacement, then act like it and don't doubt yourself.

      • p1 ama on 27/11/2022 - 20:56
        +4

        Not caring could mean sickness or death for many people.

        I never said that the dude shouldn't care about his job. I said that I doubt the dude at the counter cares whether OP gets a replacement burger or not, as I continue to explain.

        Not caring could mean sickness or death for many people.

        As long as he's following the procedures, it's fine. That's his job. It's not his job to try and infer what OP is trying to get by showing him a burger and talking cryptically.

        Also lots of poor income people eat MacDonald's. Giving them subpar food for what could be their only takeaway for the week is a very selfish take on life

        This is also not what I said. Read what I said again.

      • belongsinforums on 29/11/2022 - 19:50

        $29 award wage btw

    • SnowDragon on 27/11/2022 - 21:24
      +39

      I worked at Maccas for 7 years

      If cheese ends up on the side of the box it's due to the burger being assembled too badly or the box being closed too quickly - either way it's poor performance.

      If OP is to be believed then the staff member was in the wrong. Normal front counter staff shouldn't immediately question a customer's complaint - they should clarify what the issue is and rectify it, asking guidance from a manager if they are unaware of what to do.

      he'll be annoyed probably because he has to make it

      Incorrect - the people working in the kitchen would have to make it. All he had to do was say "Sorry about that, I'll get you a new one right way", turn around and ask someone working in the kitchen for a Big Mac. Instead he chose to question OP - I know the customer isn't always right, but if the burger was presented to Ray Kroc himself he'd turn in his grave. I once served a filet-o-fish to the franchisee (not knowing it was their order) and the cheese was slightly off center and I got a please explain for it. I can't imagine what would have happened if half of the cheese were stuck to the box.

      Yes, most staff are in HS/Uni and don't get paid much. But as long as OP didn't storm up to the counter and demand a new Big Mac then it should have been replaced without an issue.

      • p1 ama on 27/11/2022 - 21:55
        -2

        If cheese ends up on the side of the box it's due to the burger being assembled too badly or the box being closed too quickly - either way it's poor performance.

        I never defended the way that the burger was made. I was simply saying that OP should be firm and direct and not beat around the bush.

        If OP is to be believed then the staff member was in the wrong. Normal front counter staff shouldn't immediately question a customer's complaint - they should clarify what the issue is and rectify it, asking guidance from a manager if they are unaware of what to do.

        My sense is that the front counter staff did not "question a customer's complaint", the dude clarified and from what I can see, the matter was resolved according to how OP wanted.

        Yes, most staff are in HS/Uni and don't get paid much. But as long as OP didn't storm up to the counter and demand a new Big Mac then it should have been replaced without an issue.

        Which it was, wasn't it?

        I think there are levels of "problems" - could the dude at the counter be nicer? Sure. Did it materially affect the outcome? No. I'd file this under the "you got your replacement burger, leave it and move on" bucket.

        • RockyRaccoon on 28/11/2022 - 07:10
          +3

          be firm and direct and not beat around the bush

          Exactly but some people have to make massive amounts of comments to say the same thing…. 2 peas in a pod, move on 😄.

    • smartazz104 on 28/11/2022 - 08:44
      +7

      Let me rephrase this to make sure the story is right:

      Were you the staff member?

    • timmy_tam on 28/11/2022 - 09:52

      @p1 ama
      I like the way you reviewed the interaction and took an unbiased approach to both sides of the argument (given we'll never know the Mcdonalds workers perspective in this situation)

      if more people thought this way, there'd probably be less wars in the world (and probably less threads on OZB forums)

      +1

      • Thenarrator on 28/11/2022 - 12:30
        -2

        you sound… young..

    • txb on 28/11/2022 - 13:53

      Much effort to analyse the experience..
      Interesting though.

  • Stopback on 27/11/2022 - 20:34

    Has anyone requested new chicken pieces from KFC. Sometimes the chicken is super small and dry.

    • Gunnar on 27/11/2022 - 21:39
      +16

      waits for OP’s next thread

      • smartazz104 on 28/11/2022 - 08:45
        -3

        I suppose the rest of you just grin and bend over?

        • OZKap on 28/11/2022 - 19:19

          I never bend over for small and dry chicken.

    • HairyChickens on 27/11/2022 - 23:53
      +4

      I have. I request specific pieces when I order and it is noted in the receipt. When I get the wrong pieces the employees usually just give me the correct pieces but do not throw away the wrong ones.

      A chicken connoisseur as my username suggests

    • ribze1 on 28/11/2022 - 13:19

      If i am going to get tenders i always ask them first how big there are. Sometimes they are the size they should be, other times it's like 1.5 nuggets.

    • praga on 29/11/2022 - 01:47

      If I am getting 1 piece of chicken and the 1 piece turns out to be a drumstick, yes all the time.

  • subywagon on 27/11/2022 - 20:41
    +23

    How did the spit taste on the new burger?

  • jjjaar on 27/11/2022 - 20:43
    +2

    Where’s the cheese
    It’s under the sauce box

  • garetz on 27/11/2022 - 20:49
    +8

    Eat the box with the cheese, it tastes the same as the burger.

    • matt-ozb on 28/11/2022 - 00:08

      the burgers are so tiny these days, i cant even taste them

      • smartazz104 on 28/11/2022 - 08:45

        People are larger these days…

  • Tee Rex Arms on 27/11/2022 - 20:54
    -6

    McKaren

  • Aust on 27/11/2022 - 20:56

    University thesis right there in the title.
    maybe do some work experience there to support your finding.
    Report back to us in 4 years or so how you go.

  • Muzeeb on 27/11/2022 - 21:06
    +6

    Is it even cheese?

  • Some Human on 27/11/2022 - 22:15
    -1

    I've noticed they very roughly put together all the cheap / free food.
    I just don't complain cos I'm not a Karen.

    • smartazz104 on 28/11/2022 - 08:46

      Instead you prefer to roll over like a good boy.

      • tanguyen on 28/11/2022 - 10:13
        +3

        I guess it depends whether you want to express your, rightfully so, moral crusade in favour of autonomy over a mis-centred slice of cheese on low tier food to a wage paid 14.75-18 year old.

      • Munki on 29/11/2022 - 16:05
        +1

        His username does not check out.

  • Postal Dude on 27/11/2022 - 22:40
    +3

    Pretty poor customer service there, only way he will learn is if you send in a complaint online about it.

    • DingoBlue on 28/11/2022 - 20:18

      Even complaints don’t make any difference. Maccas has gone miles downhill in terms of quality systems and consistency. In the past a complaint would have been a massive deal for a restaurant.

  • Willy Beamish on 27/11/2022 - 23:56
    -1

    You can't expect morons that can't even put a burger together to understand basic problems like this.

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