Sony TV Has Error, Turns on Briefly but Won't Stay on - Sony Warranty Options (TV Included with House Purchase)

LInsane22 on 07/01/2023 - 14:38
Last edited 07/01/2023 - 15:35 by 1 other user

Hi,

I purchased a house, in the contract it included the TV's in the pool house and outdoor area. Unfortunately, both have issues, but my main issue is the 85" Sony TV. I contacted the old owners and I managed to get the receipt for the TV, it was purchased from Costco on 26/8/17. The price was $8599.

I have reached out to Sony, saying that a TV with this price tag should still work, they have said they don't have parts to repair the TV. They said they can offer me a discount off a new TV, this equates roughly to 20% below the listed price.

What options do I have? I think the TV may have been grey imported as I can't find much info on this TV, eg Costco may have bought this TV in. Model is KD-85x8500D

Electrical & Electronics Sony TV

Comments

  • Muzeeb on 07/01/2023 - 14:42
    +34

    What options do I have?

    20% discount below listed price.

    • DashCam AKA Rolts on 07/01/2023 - 14:52
      +9

      That clears things up. Cheers,

    • Whisper Quiet on 09/01/2023 - 06:22
      +2

      I would push for a bit more. Maybe one third discount. Other than that I dont see any other options available.

  • JoeBogan on 07/01/2023 - 14:54
    +9

    Good luck getting Costco to replace a 5 year old tv even under ACL

    • Savas on 08/01/2023 - 09:30
      +18

      according to Choice, a high-end TV should last 11 years… my family had no problems getting Harvey Norman to repair our 6 year old TV.

      • Tleyx on 08/01/2023 - 21:23
        +1

        11 years is that for inside or outside tvs?

      • Typical16-bitEnjoyer on 09/01/2023 - 12:43
        +4

        Choice is far from the non-bias independent organisation it still claims to be. They rely heavily on licensing fees from manufacturers and recent years reviews, and absence of certain brands, reflect likewise.

    • AlanHB on 08/01/2023 - 15:07
      +1

      OP wouldn't have rights under ACL as he was not the original purchaser of the TV.

      • StephBlanks on 10/01/2023 - 16:06
        +1

        this is incorrect.
        "The rights apply whether the consumer is the original buyer or a subsequent owner (such as someone who has been given the product or bought it second-hand)."

  • MrHyde on 07/01/2023 - 15:04
    +20

    ACL does not apply to second hand goods.

    • JoeBogan on 07/01/2023 - 15:35

      I meant OP could claim he is the one that bought the tv originally

      • JungliChilli on 08/01/2023 - 11:02
        +16

        That would be fraud?

      • Drakesy on 09/01/2023 - 13:11
        +1

        Costco chucks the member's number on the receipt so i'd say this would be pretty tough to claim

        • cute as duck on 09/01/2023 - 18:42

          You can take someone to Costco with you if they are not a member. That person can purchase the tv. It's not that complicated.

          • Drakesy on 09/01/2023 - 19:24

            @cute as duck: but in this case the member would be on the receipt ;)

          • BillyG687 on 10/01/2023 - 15:14

            @cute as duck: You can't let someone else who isn't the member purchase anything anymore. Only the member can pay at checkout. Didn't use to be the way.

    • j4ck on 08/01/2023 - 13:57
      +10

      "Second-hand goods are also covered by the guarantee, but age, price and condition must be taken
      into account."

      Source: https://www.accc.gov.au/system/files/Consumer%20guarantees%2…

      • happydude on 08/01/2023 - 21:36
        +5

        Yes, but not in this context.

        The goods need to be sold in "trade or commerce". ie second hand goods sold from a shop.

        The sale of a house is not trade or commerce.

      • Drakesy on 09/01/2023 - 13:12

        Yeahmah

        Doesn't apply in this context.
        Maybe if you buy it from a secondhand dealer, but no when you've been gifted/inherited it.

        • j4ck on 10/01/2023 - 11:26

          From the same source:

          "If you receive the goods or services as a gift, you have the same rights as the person who
          purchased them."

          • Drakesy on 10/01/2023 - 12:09

            @j4ck: *secondhand gift though.

            • j4ck on 10/01/2023 - 12:18

              @Drakesy: There's a lot of conflicting opinions in this thread, so I'm going to contact the ACCC and see if I can get some concrete answers from them.

    • ESEMCE on 13/01/2023 - 09:22

      Who is upvotng this rubbish statement?
      ACL is about the product not the purchaser.

  • Ocker on 07/01/2023 - 15:26
    +6

    "I cant find much info on this TV"…..
    Do a Google search for that model and you will pull up a truck-load of pages with info, including from Sony Australia.

  • RED27APPLE on 07/01/2023 - 15:33

    It's NOT a grey import, it's on the Sony Australia website

  • spackbace on 07/01/2023 - 15:33
    +5

    Oof that was a $10k TV at the time…!

  • CurlCurl on 07/01/2023 - 15:42
    +2

    User name checks out.

  • TEER3X on 07/01/2023 - 15:42
    +15

    Get in touch with the old owner of the house again and see if he wants to buy it back, tell them you'll throw in the tv at no extra charge

    • Muzeeb on 07/01/2023 - 15:53
      +3

      This would definitely be easier than going down the ACL route.

  • JimmyF on 07/01/2023 - 16:12
    +2

    I purchased a house, in the contract it included the TV's in the pool house and outdoor area. Unfortunately, both have issues

    How long ago did you settle this house?

    Did they ever work for you?

  • JIMB0 on 07/01/2023 - 16:19
    +12

    I'm not sure any warranty would cover being installed outside or in a pool area.

    • Muzeeb on 07/01/2023 - 17:11

      Especially if it's a salt pool.

    • JimmyF on 07/01/2023 - 21:52
      +2

      there are outdoor rated TVs….. So I would expect them to be covered for outside use. But generally yes I would agree, normal TVs outside and asking for warranty is a LOL.

    • CalmLemons on 08/01/2023 - 21:58

      This. Warranty only if operated in normal conditions. Being exposed to insects and extremes of temperature and humidity would not count.

  • prisonmike on 07/01/2023 - 17:00
    +12

    Toss the tv in the pool then and buy new ones for 20% discount from Sony. If you could afford house with pool that has tv installed then surely you can get new tvs then too.

    • kma on 08/01/2023 - 17:14
      +7

      Probably an unpopular opinion but someone being able to affordability something shouldnt mean they should keep forking the money out..

      • prisonmike on 08/01/2023 - 17:28
        -5

        I disagree .. if they can afford all that then they should have enough dough to manage ups and downs as well.

      • chriskq on 08/01/2023 - 23:38
        +4

        affording a large mortgage is a bit of an oxymoron

    • ankti231 on 08/01/2023 - 18:58
      +4

      By that logic Sony should buy the new one, since they will be able to afford it a lot more than OP

  • MeesusEff on 07/01/2023 - 17:09
    +25

    All I can think about is the Mcmansion that has 85" $10k tvS in their outdoor/pool house …

    • Switchblade88 on 07/01/2023 - 17:38
      +26

      If the OP has the budget to buy a house that includes a pool & outdoor TV, they've got the budget to buy a new TV.

      • THICKnSLOW on 09/01/2023 - 01:34
        +4

        Yeah let's not forget we are all barristers here on six figure salaries giving out free advice…

  • payless69 on 07/01/2023 - 17:14
    +2

    5 years in a corrosive environment is a long time.
    Move on and get one from Big W, likely minimizing expenses on negligible loss of fun.

  • lachhelix on 07/01/2023 - 17:31
    +3

    I'd probably argue you could get ACL to cover the TV for that purchase price, that long ago in MOST situations but as far as I'm concerned, as soon as it is installed outside, good luck with a warranty/ACL claim haha

    • lunchbox99 on 07/01/2023 - 20:23
      +3

      zero chance. the tv is second hand

      • lachhelix on 08/01/2023 - 02:54
        +1

        Yeah, wasn't answering in regards to that point, moreso that generally a 10k TV would likely be covered by ACL after 5 years only if it wasn't installed outside lol

      • solidussnake on 08/01/2023 - 07:13
        +2

        But he has the original receipt, so how would Sony know ?

  • barge-in hunter on 07/01/2023 - 17:52
    +7

    Why have you skipped over the timeframe OP?

    TVs weren’t working at settlement or just after - chase the old owners. They’re part of the fixtures in the contract, and therefore must work

    TVs stopped working some time later - they’re second hand units as far as acl and Sony are concerned, so a 20% off goodwill voucher is the best you’ll get

    • Quantumcat on 07/01/2023 - 21:51
      +13

      Too late if OP did not test them at the pre-settlement inspection

      • JimmyF on 07/01/2023 - 21:54
        +15

        Agreed…. The old owner responsibilities ended at settlement. If the OP didn't pickup they didn't work at settlement, then too bad now.

        • barge-in hunter on 08/01/2023 - 17:25

          Agree with you both - I shouldn’t have included “or just after (settlement)”

          Op hasn’t confirmed whether they knew of these issues existing at settlement; hence my comment about the fuzzy timeline

    • SimAus007 on 08/01/2023 - 15:27
      +2

      If you've ever bought a property you would know the old owner has zero responsibility after settlement.
      You are agreeing to buy the house and all contents are they are, whatever happens after settlement is the new owners responsibility.
      That's what your solicitor is for and informs you of this in the written settlement.
      It's also the purchasers responsibility during the inspection to check everything is working before settlement, this way you can still negotiate terms/pricing if you feel something is not as expected.
      If your pool pump, AC, TV etc break down after settlement, tough titties, its the new owners responsibility to fix this.

  • z z on 07/01/2023 - 23:26
    -2

    Claim the replacement on your home insurance?

  • MandMs13 on 07/01/2023 - 23:37
    +5

    X8500D means it's a 2016 model. We have an X8500C (2015), and it was very buggy at the start. It would even turn itself on at random in the middle of the might.

    Over the course of the first 2 years there were numerous software updates, and it's been perfect ever since.

    In summary, go through the settings and confirm the latest software is installed.

    • SlickMick on 08/01/2023 - 10:10

      Didn't OP say it doesn't stay on? I have same problem. (Not same tv.) TV just shows that it's responding to power button, then dies.
      No chance to go through settings.

  • solacens on 08/01/2023 - 00:11

    Not related to TV, but I got my Sony mobile phone flawed now + Soundbar flawed under a single year. Sony is just suck on getting customer a stable firmware. Playstation not included.

  • Guybrush57 on 08/01/2023 - 02:46
    +1

    Is it normal to purchase a furnished house?

    • yadq on 08/01/2023 - 05:37
      +4

      Only when the items seem of value to potential buyers and the seller knows these things will break sooner than later.

      • SlickMick on 08/01/2023 - 10:12
        +3

        Or too hard to move. I wanted to buy a big tv recently but couldn't get it delivered.
        TVs might become like ovens as fixtures when selling homes.

    • Seraphin7 on 10/01/2023 - 12:37
      +1

      Certain items such as this are relatively common. Becomes a massive PITA to disconnect and move these big items that are built into the property. Even if the TV doesn't work, it's probably going to look a hell of a lot better than what's behind it, at least while you sort out a new TV.

  • solidussnake on 08/01/2023 - 07:15
    +3

    The TV is only 5.5 years If you push the ACL route a tv of that cost would be expected to last 8-10 years if Sony is playing hardball you would have to take them to Qcat or the equivalent one in your state to force them a full refund or just push Sony for a higher discount code say 50%

    • gromit on 08/01/2023 - 07:51
      +2

      ACL doesn't apply to second hand goods. secondly it sounds like they are outdoors which if they know about they will also say it is due to the adverse conditions they were kept in.

      • solidussnake on 08/01/2023 - 07:59

        Your probably right about the outdoor comment there's probably moisture or corrosion, but as for the second hand thing OP has the original receipt so how would Sony know it's second hand ?

        OP is probably SOL

  • iCandy on 08/01/2023 - 08:47
    +1

    My place came with a tv as well circa Dec 2020. It works but at least once a day it suddenly turns off. I consider appliances or furniture thrown in by seller is something he knows is on its last legs and doesn’t want to pay to move it to his new place. You didn’t actually pay for the tvs so just buy new ones.

  • Savas on 08/01/2023 - 09:17
    +3

    since this item was purchased before August 31st 2020, doesn't the Costco lifetime guarantee apply ?

  • turk182 on 08/01/2023 - 11:57
    +2

    Costco receipts have the members details on it? Dont think you can use it to claim warranty at Sony. Take the 20%

  • spurf on 08/01/2023 - 12:20
    +3

    If it turns on but doesn't stay on then it's probably the powerboard that is faulty. Fairly easy to access and cheap to replace. I did this with my 5 year old LG with a board off ebay and has been going strong since. If you are handy with a soldering iron you can try to replace the faulty capacitors instead which cause this issue most of the time

    • solidussnake on 08/01/2023 - 14:36
      +3

      People who have no idea messing with capacitors that have the ability to kill you probably isn't a good idea for most lol

  • drfuzzy on 08/01/2023 - 16:34

    How do you know the TV worked when you purchased the house?
    Did you test it?
    You probably purchased a broken TV.

    • SimAus007 on 08/01/2023 - 16:43
      +1

      It doesn't matter either way, after settlement it's the new owners responsibility, all written in the standard settlement with the solicitor.
      I think he/she will.just have to suck it up and buy a new one.
      If it's for outdoor use I'd just get a cheap brand as most of them aren't covered by warranty if used in an outdoor environment anyway.

  • WillThisNameDo on 08/01/2023 - 16:53
    +3

    Whilst my Sony TV wasn’t $8k (it was $2.5k when purchased in 17) I’ve recently had it replaced after getting the 6 blinking red lights of doom on Christmas Eve. Same deal, they don’t have parts to repair. The TV they’re replacing it with is on sale now for $1285. I’m really happy with my result, but if you’re not, I would be exploring ACL options. Just because it’s second hand doesn’t mean it’s excluded from ACL.

    • gromit on 08/01/2023 - 18:36
      +2

      ACL doesn't apply to second hand goods with private sale, so yes it being second hand does mean it is excluded from the ACL.

      • WillThisNameDo on 08/01/2023 - 18:41

        I’ve misinterpreted the ACL, then. Thanks for the clarification.

        • gromit on 08/01/2023 - 19:05
          +2

          no probs, mistake many people make. It only applies to second hand or leased goods when through a business, private sales and auctions are explicitly excluded. similarly a house isn't covered by ACL either.

  • vorsprung on 08/01/2023 - 21:13

    I had a 55” X8500D. Complete turd of a TV, will never buy Sony again. This doesn’t help, but I’m not surprised yet another X8500D has issues.

  • Geryatric on 08/01/2023 - 23:39
    +2

    6 years old… These claims drive up the cost of goods. entitlement…this is why we can't have nice things.

  • Insane22 on 09/01/2023 - 09:37
    -3

    Hi All, thanks for your feedback… Yes I have the money for a new one but just hate the wastage from products that are poorly made. The 85" is no where near the pool and has a good 12m of roof until the open air. So shouldnt be affected by the weather at all. I beleive a $8600 TV should last more then 5 years IMOO. I agree re the pre settlement inspection re the tv's, I guess it was just the last thing on my mind at the time, instead checking other things!

    • gromit on 09/01/2023 - 14:56

      It will be affected by weather as it will be exposed to the humidity, heat, cold, dust, smoke etc that it is somewhat shielded from indoors.

  • jatbinks on 09/01/2023 - 09:40

    So let me get this right. You bought a house/mansion with a pool room & outdoor area, both with 85'' TVs and you are posting on ozbargain for advice ?
    Let your assistant handle it and threaten Sony with your personal lawyer who probably has a better grasp of consumer rights. Anyways 8k must me chump change for you so why not just get a new one. Consider replacing it with this tv
    https://www.sony.com.au/electronics/televisions/a90j-series

    • Insane22 on 09/01/2023 - 09:55
      +5

      Just because I have money doesnt mean I want to waste it!

      • keejoonc on 09/01/2023 - 10:25
        +4

        Yep and that's why you can afford a house while so many here are losing their minds over $3 bonus cashback deals.

        • jatbinks on 09/01/2023 - 20:35
          -3

          I hate to break it to you but no one gets rich rich from saving measly amounts. You can be comfortable.. but not rich. Which is why most tradies are retired with 5 properties in their 30s while blue collar workers are working up till age of retirement and lucky if they are able to pay off one house loan (without a pool). Must be those damn avo toasts.

          • keejoonc on 10/01/2023 - 13:27

            @jatbinks: I hate to break it to you but owning a house does not equate to being rich.

      • Typical16-bitEnjoyer on 09/01/2023 - 12:51

        Shouldn't you be posting on OzMcMansions.com.au then?

      • Millikano on 09/01/2023 - 15:52
        +1

        I'd recommend talking to an electronics repair business local to you. If the TV works okay for a while before shutting it off, it may be related to the circuit board or power supply overheating or something similar, which may be repairable without genuine parts (or any parts) by reflowing or something.

        Technically the TV is second hand, so wouldn't be covered by ACL. You could take the receipt to Costco with proof of fault and see how you go, even worth calling their support line. They are your primary point of contact if you are going to pursue the warranty claim, not Sony directly.

  • bjdchwr on 09/01/2023 - 09:44
    +1

    It might just be some capacitors fail under the high temp load, as this seems to be a power-related issue.
    If none of the warranty options works you might want to grab someone who is good at electronics work to attempt the repair yourself.

  • Breno785au on 09/01/2023 - 11:10
    +1

    I can just imagine it lol
    OP laying around in an inflatable in the pool, TV isn't working properly
    OP: This is (profanity), who can I blame for this? I know I'll ask Ozbargain.
    whips out phone and starts typing

  • drprox on 09/01/2023 - 11:10
    -1

    I'm sure it's been written but you'd have a decent shot with ACCC on this one.

  • ahly92 on 09/01/2023 - 11:13
    +1

    Hey mate,

    2 options:

    1. contact the original owner and see if he can contact Costco for refund (should be via email due to the size of the device) maybe spit the refund $$$. all you need is a case number from Sony and Costco WILL refund the amount and pickup ur device

    2. Get a replacement device from Sony. I had a similair issue with my Samsung tv (6 years out of warrenty, and got a replacement one free) check post: https://www.ozbargain.com.au/node/262320

      • side note, im having issues with the free replacement device and currently in-contact with them to get another one, they're not budging but im writing up a letter with references from ACL and cases now

    you have the receipt…i would say go with option 2 and push for it…they should last 10years+

  • serpserpserp on 09/01/2023 - 17:41
    +1

    So why can't Sony send a repair guy to look at it?

  • apmdimka on 09/01/2023 - 17:56
    +1

    $8.5k TV - as said above it should last for 11 years.

    Complain to Sony (maybe the easiest as they are importers)/Coscto, if does not work - open a case with Fair Trading, and if that does not work - open a case with NCAT (costs $50), attach Choice's article that TV should last 11 years. In my case with NCAT they suggested a report from independent entity proposing best way forward (repair/replace) and what is the cost of either option. NCAT judge will then have very easy path to follow.

    Source: took (and won) Apple to NCAT for not obeying ACL on 3 year-old iPad Pro. Biggest complication was the independent report which technically any IT shop can do.

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