This was posted 1 year 22 days ago, and might be an out-dated deal.

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Rebate on International ATM Operator Fees until 31 July 2023 for Orange Everyday Accounts (Monthly Criteria Applies) @ ING

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Rebate on International ATM Operator Fees until 31 July 2023 for Orange Everyday Accounts (Monthly Criteria Applies) @ ING
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watwatwat on 17/04/2023 - 14:11 ing.com.au (2189 clicks)
Last edited 17/04/2023 - 16:09 by 2 other users

ING is NUKING their ATM operator fee rebates on international withdrawals from 1 August 2023. (An Operator Fee is charged by an ATM operator for transaction and enquires made at their ATMs.) As such, can no longer be used to withdraw cash with no operator fee to do things overseas such as buy dishwashers or look at monkey attractions.

Credit to user 'chiwi' who brought this up here and "currentfad" for finding the ToS. Ozbargain now announces this news before ING even announce this date to their own customer service reps or their own customers lol:

https://www.ozbargain.com.au/node/768968

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Referee: To qualify, you are required to deposit a minimum $1,000 and make at least 5 (settled) card transactions within any calendar month.

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closed Comments

  • ozbagends on 17/04/2023 - 14:32
    +8

    If another bank offers this benefit I wont be using ING anymore

    • ltwo on 17/04/2023 - 14:57
      -1

      Macquarie

      • 4foxache on 17/04/2023 - 15:55
        +1

        Macquarie doesn't rebate operator atm fees though?

        ING are still waiving their own fees I'm assuming same as Macquarie

  • watwatwat on 17/04/2023 - 14:34
    +13

    https://www.ozbargain.com.au/node/769210/revisions#1662761vs…

    I have been robbed.

    • exidez on 17/04/2023 - 18:14

      much like the real world huh

  • BargainMe on 17/04/2023 - 14:38
    +2

    Not exactly a deal since they are taking something away

  • warmfruit on 17/04/2023 - 14:39
    +6

    This card used to be awesome. In the past I was able to withdrawal cash from overseas ATM's and ING would rebate the ATM fee which sometimes was up to $15.

    I went overseas recently and seems like ING charges an international ATM fee of $5, which they rebate, but I didn't get charged at ATM fee. It used to be unlimited withdrawals but now seems to be limited to 5 per month.

    The only good thing about ING now seems to be that they have the highest interest on any savings account.

    If they're going to get rid of this rebate then I'm going to have to find a new card to withdrawal cash from overseas ATM's. Anyone got any ideas?

    • bigbadboogieman on 17/04/2023 - 14:42
      +3

      It's highest as long as you jump the hoops and grow your balance compared to last month. So in the month where you take some money out for e.g. paying tuition or Rego/CTP, you lose the whole interest for that month.

      • robbyjones on 17/04/2023 - 14:58

        Only if your balance at the end of the month is not more that at the end of the previous month; meaning you can make withdrawals as long as you put at least one cent more back than you had.

        • phxsun on 17/04/2023 - 15:21

          that I don't quite get. I tried to do the thing where you take money out at the end of the month (mostly just the interest earned from the previous couple of months) thinking i'll lose a day of interest but it looks like it's affected the entirety of the following month

          • robbyjones on 17/04/2023 - 15:24
            +1

            @phxsun: It does, your closing balance at month end needs to be more than the previous months closing balance; you can do what you like in between. I wasn't aware of this until I accidently made a few payments out of this account and when I realised I transferred money back plus 10 cents and I did get my extra interest. I forgot one month to add extra money and that cost me like $300, I was so miffed at myself.

            • phxsun on 17/04/2023 - 16:14

              @robbyjones: So essentially if I had $50k, I just need to make sure I have $50,001 to at the end of the month

              • lordra on 17/04/2023 - 16:18

                @phxsun: Yep, simples!

              • robbyjones on 17/04/2023 - 16:20
                +1

                @phxsun: yes, except only need be $50000.01

              • sakurakiks on 17/04/2023 - 21:40
                +1

                @phxsun: there is a tab in the app that clearly says how much needs to be in the account by the end of the month (down to the exact cent), so there is no confusion

            • Royale with cheese on 17/04/2023 - 17:46

              @robbyjones: Dayme

    • nightelves on 17/04/2023 - 15:46

      Yeah I remember being able to withdraw overseas and getting your rebate in real time and without needing to jump through hoops.

  • tabboy on 17/04/2023 - 14:43

    God damn, I'm overseas and I left my ING card at home :( Costing me like $10 per withdrawal in Thailand and 2.5% per withdrawal in Vietnam!

    • deme on 17/04/2023 - 14:45

      Is HSBC in Thailand free for HSBC customers?

      • tabboy on 17/04/2023 - 14:47

        Not sure about HSBC but I managed to withdraw money for free with my CitiBank card at CitiBank ATMs.

        • deme on 17/04/2023 - 14:49
          +1

          Interesting ING can go f right off

          https://www.hsbc.com.au/accounts/products/everyday-global/

          1. Non-HSBC branded ATMs and HSBC Group ATMs in Argentina, France, Greece, Malta, Mexico and Turkey may charge an ATM operator fee for withdrawals or balance enquiries at their ATMs.

          So at least for me this is far better than ING + 2% cashback

          • jaypee06 on 17/04/2023 - 14:57
            +3

            @deme: Yeah but you have to use HSBC's abomination of an app/banking portal

            • burningrage on 17/04/2023 - 15:01
              +1

              @jaypee06: They are not as bad as they used to be but I get their sinful past is hard to forget/forgive.

      • Charlie Dont Surf on 17/04/2023 - 15:04
        +1

        HSBC withdrew from retail banking in Thailand last year, so I don't think you'll find HSBC ATMs.anywhere in Thailand now.

        • gviddy on 17/04/2023 - 15:39

          Yes I was under that impression too when i did research a couple months ago.

      • nightelves on 17/04/2023 - 15:26

        Yeah free for HSBC customers and very competitive rates as well.

      • nightelves on 17/04/2023 - 15:47

        There's a HSBC branch in District 7.

    • gviddy on 17/04/2023 - 14:54
      +2

      Yep I was in Bangkok last week. Citibank is awesome, if you are staying close to their ATM. Free transaction and great rate! My mates were getting that $10 fee every time they withdrew. Glad I didn't need to worry.

      • whatthepho on 17/04/2023 - 15:03
        +1

        Are the citibank ATMs still around at centralworld and interchange 21?

        • nightelves on 17/04/2023 - 15:26
          +2

          Yeah at Centralworld can confirm it's on level 4 and much better rate than Superrich.

        • deme on 17/04/2023 - 15:34
          +2

          I can only see 3 in all of thailand?
          https://www.findmyciti.com/th/

        • gviddy on 17/04/2023 - 15:37
          +2

          Yes can confirm I used the one at Interchange 21 last week. UOB is the bank but the ATMs are still Citibank.

          • deme on 17/04/2023 - 17:30

            @gviddy: was it fee free for citibank?

            • tabboy on 17/04/2023 - 19:19
              +1

              @deme: Yes, I used that same UOB bank last week with my Citibank card and it was free withdrawals.

            • gviddy on 17/04/2023 - 20:58

              @deme: Yes fee free and really good exchange rate.

    • KanTakahashi on 17/04/2023 - 16:12
      +1

      If you are in Vietnam, TPBank, KienLongBank, BaoVietBank, NamABank is free.

      • bobbinbrisco on 17/04/2023 - 16:34

        Eximbank free too and can withdraw 3m at a time

      • tabboy on 17/04/2023 - 19:20

        Free for all cards or just ING? I will go test my Citibank card now…

        • bdl on 17/04/2023 - 19:38

          Free meaning no ATM operator fee.

        • KanTakahashi on 18/04/2023 - 14:48

          ATM does not charge operator fee, just your bank, so any fee-free card will do.
          Tried ING, Macquarie, Up, Citibank and HSBC

          • bobbinbrisco on 27/04/2023 - 14:30

            @KanTakahashi: ING actually charges a $5 fee for using foreign ATM which will use up your 5 free withdrawals even if the foreign ATM itself doesn't charge a fee.. so stupid

      • burningrage on 21/04/2023 - 12:23
        +1

        This should be sticky posted somewhere in Ozbs on fee-free international ATM withdrawal page. I hope this works too for HSBC.

  • Thaos on 17/04/2023 - 14:45
    +40

    Regardless of this deal, ING needs to be increase their Osko limit from $1,000.

    • wsqwin on 17/04/2023 - 14:49

      So true

    • Stopback on 17/04/2023 - 15:14

      How do transfer big amount

      • prisonmike on 17/04/2023 - 15:16
        +3

        In a large dirty suitcase marked ‘moneh’

    • Bargain321 on 17/04/2023 - 16:10
      +1

      Totally agreed.

    • wangasm on 17/04/2023 - 16:38
      +1

      Pretty common among HISA banks (Virgin and BOQ have the same limit). ubank has a much higher limit @ 20k

    • mhz on 20/04/2023 - 20:35
      +2

      I recently called them about this and they told me it was Osko's limit no theirs. I called their BS and informed them that other banks have much higher limits.

  • moo on 17/04/2023 - 14:48
    +1

    Does contactless payment (e.g. PayPass) using AU credit cards work in Singapore/Malaysia? Has anyone got any experience with them?

    • spiinl on 17/04/2023 - 14:53
      +1

      yes

    • Bonding0909 on 17/04/2023 - 15:49

      I've only had issues with one store not working with Garmin Pay attached to an AU card, and that vendor worked fine with the same plastic card.

      Be aware that the public transport card can't be topped up at terminals with international cards though, you'll need cash or to work out the online portal. UOB ATMs had free withdrawals for Up last time I was there, not sure if it's a partnership with Adelaide/Bendigo or if that's just them.

      (for Singapore, not sure about mainland Malaysia)

      • tajid on 17/04/2023 - 16:22

        Why would you want to top up the transport card when you can just tap your credit card?

        • Bonding0909 on 17/04/2023 - 16:23

          I realised you could a bit late (coming from a state that doesn't have credit card support on PT yet…), and I seem to recall warnings about minimum charges or surcharges for international cards. Happy to be wrong.

      • mhz on 20/04/2023 - 20:36

        Are you saying that Garmin pay actually works with ING now?

        • Bonding0909 on 21/04/2023 - 16:26

          I'm not saying that. The question I replied to was about AU cards in general, and Garmin Pay works for my cards, which are a subset of AU cards. To your indirect question, I haven't tried to link ING with Gamin Pay in quite a number of years.

    • tajid on 17/04/2023 - 16:21

      Yes, was just there last month. Worked wonderfully for public transport as well.

    • Heybargain on 17/04/2023 - 16:36

      yes, at most stores.
      but check with the store before you buy as some of the smaller ones don't accept mastercard / visa payments (they use netspay / grabpay etc).

  • xaces on 17/04/2023 - 14:50

    Thoughts on using ING vs Ubank card when travelling overseas?

    • nightelves on 17/04/2023 - 15:30
      +3

      The trap with ING is you have to deposit $1000 and 5 transaction in order to qualify for the benefit the months AFTER which I find is very annoying.

    • Nom on 17/04/2023 - 22:24

      Use a credit card wherever possible for payments, not a debit card - so when your card inevitably gets compromised one day, it's the bank's money that gets taken, not yours !

      But you can't use a credit card to withdraw cash from an ATM without large fees - this is what you need a debit card for.

  • stan86 on 17/04/2023 - 14:51
    +7

    I guess there's no point in keeping my ING card anymore. Only reason was for the 5x international ATM operator fee rebate each month.

    • gviddy on 17/04/2023 - 14:56

      But didn't you also have to jump through hoops the month prior?

      • digitalbath on 17/04/2023 - 15:01

        2 hoops. Easy to achieve.

        • rhino015 on 15/05/2023 - 16:59

          Especially if it's your main bank. I just use apple pay at woolies and add a bit to my savings per pay and that all counts. Given that they had all these other benefits and one of the highest savings rates etc, it made sense to use them as the primary bank account.

      • stan86 on 17/04/2023 - 15:05

        Yes, still had to jump through the hoops. I do 5 small transactions at Woolies/Coles if I know I will be overseas next month. Otherwise I don't bother with the bonus interest as salary gets transferred out to an offset with another bank.

        • drfuzzy on 17/04/2023 - 17:55

          So do many other people and ING have figured out they are losing money.

    • bdl on 17/04/2023 - 15:04
      +1

      Don't forget the $100 a year in 1% off utilities! lol /s

  • bgbrendan on 17/04/2023 - 14:56
    +4

    Not surprised they are getting rid of this, I got reimbursed 500 bucks when I was backpacking. I could easily have cost them thousands if I just took a few bucks out at a time
    Are there any banks that still offer this?

    • haemolysis on 17/04/2023 - 18:06

      Well, they already put a cap on it. Nuking it entirely is quite a bigger step.

  • 6079 Smith on 17/04/2023 - 15:01
    +3

    I literally just opened an ING account last month purely for this. FFS.
    Back to Citibank I go

    • evasive on 17/04/2023 - 15:14

      Does Citibank offer the same as ING? What account do I need to open?

    • 69dollars on 17/04/2023 - 15:45

      Following, I have a Citi premiere card. Typo.

    • ozchobie on 17/04/2023 - 15:56

      Sad :(

  • Opulentus on 17/04/2023 - 15:28

    Looks like international transaction fees are going as well, time to go elsewhere.

  • park on 17/04/2023 - 15:28
    +2

    Gosh, ok I'm probably only 50:50 to stay with them now

  • chillybags on 17/04/2023 - 15:36
    +4

    Between Mrs and I we have 2 savings maximisers, 2 orange everyday and a joint home loan (paying them 6.3% currently) Can’t wait to close them all in august and sight this as the reason!

    • Powershopz on 18/04/2023 - 08:41
      +1

      Why on earth are you in paying them 6.3%??? Call them up today and get them to change it to a low 5.

  • bigbadboogieman on 17/04/2023 - 15:39
    +6

    I will probably be leaving them after Aug-2023. So many cards out there with no fee international transactions without the hoops. No point of remaining with ING.

    • warmfruit on 17/04/2023 - 15:49
      +1

      Which ones? My macquarie and ubank cards have no international transaction fees on purchases, but it's the ATM withdrawal while overseas that ING was good for because it was free. Well, they charged you the ATM and international withdrawal fee but then gave you a rebate for up to 5 withdrawals per month.

      • bigbadboogieman on 17/04/2023 - 15:52

        yeah I am referring to the no fee international transactions. ING differentiated with International ATM withdrawals but no more. 28 Degrees, Bendigo, etc have no fee international transactions without the hoops.

  • c0lch3y on 17/04/2023 - 15:50
    +1

    Any other bank offer this benefit? ING was the only one to rebate the ATM fee from the foreign bank. Super handy in countries like Thailand and Argentina where the foreign bank fee can be $10-20…

    Those saying Macquarie, Ubank they only rebate their own international ATM fee. Which the ING one will still do.

    Also, moot point for countries where the foreign bank gives fee free ATM withdrawals (eg. UK)

    Citi still good for countries where there is a Citi presence and readily available ATMs…

    • seanmilt on 17/04/2023 - 15:57

      I'm thinking the same.. ING 1 August onward, seem to offer the same benefits as Citi, Macquarie, HSBC (Unless using certain HSBC ATMs). Provided you can easily meet the loop holes of ING then its the same setup.. Is that right? All seem to not rebate the International ATM Fee..

  • ozchobie on 17/04/2023 - 15:53

    So citibank, hsbc and ubank are the better alternatives for this it seems like it.

    I checked revolut since I use one for fee-free international transfers and it has a $350 monthly max international ATM withdrawal fee be aware.

  • Tuttle on 17/04/2023 - 15:55
    +2

    I’m out dog. Been with them for best part of a decade, but this is the straw that broke the camels back. Got greedy (what’s new), so time for a one man stand.

  • monieo on 17/04/2023 - 15:58
    +3

    Well looks like my partner and I will be leaving ING if this is the case. ING offers no other benefits and they're shooting themselves in the foot by getting rid of this. Moving our money elsewhere. Hopefully enough people leave and they realize that they dun goofed with this.

  • wildstone on 17/04/2023 - 16:08

    So ING just pulling plug of the one thing that other banks didn't do anyway, not making them worse but making them the same as other banks, is that correct?

    Is there any other banks that will rebate the ATM fee internationally?

    • watwatwat on 17/04/2023 - 16:12
      +9

      one thing that other banks didn't do anyway

      But ING never had to pay for physical branches or physical ATMs. And they can offshore their customer service.

      So ING had a higher profit margin than other banks but now will not share much back with their customers.

    • dazweeja on 17/04/2023 - 22:00

      They'll be worse because you have to jump through some hoops to get the same benefits as some other banks, like fee-free international transactions. They do have the 1% utility rebate though.

      • rhino015 on 15/05/2023 - 17:02

        Higher savings interest rates as well than those competitors, isn't it? If you were to switch your primary bank from ING, who would you switch to? I think it'd depend on some things, like if you had only $5 in savings then the savings interest rate is irrelevant, but likewise if you never go overseas then this change makes no difference.

  • Cluster on 17/04/2023 - 16:15
    +5

    ING is slowly killing their attractive products. Pity.

  • mrvaluepack on 17/04/2023 - 16:19
    -4

    I thought this was OzBargain not OzAnnouncements. This should be in forums.

  • kev98 on 17/04/2023 - 16:22
    +1

    ING are crap. Every good feature they had has disappeared since I signed up, commbank is better with no fee when my pay goes in

  • Vool on 17/04/2023 - 16:26

    That sucks, guess it's a good thing I never closed my Citybank Debit account. Not that I plan on traveling any time soon.

  • Ohz on 17/04/2023 - 16:31
    +2

    No thanks. Four digits pin for Internet banking in 2023.

  • Wt133 on 17/04/2023 - 16:34
    -1

    Why are the sheep voting this up instead of down ?

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