This was posted 7 months 18 days ago, and might be an out-dated deal.

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Trade-in an iPhone 12, 13 or 14, Get Bonus $250 Gift Card for an iPhone 15 Series Purchase @ Officeworks via Moorup

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Trade-in an iPhone 12, 13 or 14, Get Bonus $250 Gift Card for an iPhone 15 Series Purchase @ Officeworks via Moorup
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frugalftw on 20/09/2023 - 12:17 officeworks.moorup.com.au (9026 clicks)
Last edited 22/09/2023 - 12:07 by 2 other users

Didn’t realise this has not been posted. Credit goes to https://www.ozbargain.com.au/comment/14298300/redir.

Original Officeworks Trade-in program post

Steps:
1. Initiate a trade-in request and get the value as Officeworks gift cards today (delivered via Prezzee).
2. Pay for an iPhone 15 in store on Friday, use your trade-in gift cards plus ultimate whatever, as many as you want (no limit at Officeworks).
3. Fill the claim form.
4. Get $250 Officeworks gift card.

It only works on Friday because you can only pay for it on Friday in store, when it’s no longer considered ‘preorder’. Gift cards can’t be redeemed online.

Edit: it is only for trading in iPhones 12, 13 and 14. I got $310 for my lovely iPhone 12 mini now plus $250 later. Doubt I could sell it for $560 on the second hand market (maybe in a few years as a vintage tiny phone). Combined with the 15% ultimate gift card deal it’s quite sweet.

Edit 2: if you are really unsure, the 15% off ultimate deal is on until 26th. Monitor this thread and buy the gc only when you have read some confirmed cases here. But you need to do the trade-in request pretty soon because that takes time to process. Cancel the trade-in if this deal is not what we think it is.

Edit 3: my gc arrived a day or so after the trade-in request, it might take some time for yours. It will arrive. Also allow for the possibility of the team being ozbargained.

Edit 21/9/23 11:37: my local OW just called me back and informed me of the stock levels. They don’t have the colour I’m after, so I’ll have to go in and place an order tomorrow using the gift cards.

Edit 22/9/23 11:16: got the phone, submitted the claim and received the receipt for the trade-in bonus. Two things:
1. If you have OnePass but it doesn’t come up automatically after scanning Flybuys, bring up your barcode and scan that too.
2. The Prezzee gc needs to be manually entered into the machine. Find someone who knows how to do it. It can be done.

Final edit:
You can’t place orders on the variant that isn’t available in store. For example, my local only has access to placing orders on the black or blue.
There is a 30 day return policy on tech, OnePass’ one year thing doesn’t apply.

Conditions

New iPhone Series including iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max

Trade-in phone must be in good working order. iPhone 12 Series or newer model includes iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro & iPhone 14 Pro Max

Promotion Gift Card of $250 can only be claimed once per iPhone 15 series model purchased from Officeworks. Officeworks receipt number must be provided.

Mobile Apple Gift Card Mobile Phone

Related Stores

Moorup
Moorup
Officeworks
Officeworks

closed Comments

      • UnnecessarySpendings on 22/09/2023 - 14:29

        No response of any kind so far

      • UnnecessarySpendings on 22/09/2023 - 17:29

        Successfully called moorup at 03 6118 7190 and cancelled my trade-in order.

        Immediately following the call, I received a confirmation email about the cancellation and was advised, during the call and in the cancellation email, that the hold on my credit card will be released in up to 3 business days.

        It’s a shame because this would have been the perfect offer for me. My case is closed. Good luck everyone!

  • victinini on 22/09/2023 - 12:54
    +1

    Same experience with me. Officeworks is not accepting the order in store and I have not received the gift card yet. My conspiracy theory is that they intended to lock people into officeworks credit and got the dates messed up and realised people could use the credit on the day so decided to delay.

    • frugalftw on 22/09/2023 - 13:11

      There was an option to receive the trade-in value after the device has been received. That might have been the path to avoid the gift card debacle altogether. Doubt OW wants to have the brand damage in exchange for it. Somethings are harder to buy back once you lose it.

  • ylx999 on 22/09/2023 - 12:56

    What is the contact number? How can I call to cancel the order?

    • behrouz on 22/09/2023 - 13:09
      +2

      03 6118 7190
      No one will answer. It’s a dodgy company.

      • rpb on 22/09/2023 - 17:10

        Took me 13 attempts at ver two days but I got through. They said there was a backlog but he told me my order number and that I would get my vouchers and instructions today. That was 1229AWST and I got emails and a text at 1421AWST.

  • bukowski73 on 22/09/2023 - 12:58

    I am one of the MANY people in here who placed a trade-in order (yesterday) and am also yet to receive the gift card. Called them 18 times and emailed them to cancel, no luck.
    I am wondering though, as I am able to place an order online with Officeworks for an iPhone 15 (collection on Monday), what happens if I receive the GCs today? Can I use the GC numbers as part payment for my online order and then register for the bonus $250 GC by quoting the order number?

    • frugalftw on 22/09/2023 - 13:06

      Are you allowed to place an order without paying for it? If that’s the case, I’m sure you can use it at the counter during pick up. However, there’s been reports on cashiers unable to figure out how to put in the gift cards.

      • bukowski73 on 22/09/2023 - 13:10
        +1

        No, you need to pay in full and I cant see an option to enter gift card numbers when in the online payment process..
        The whole thing sucks big time, particularly considering that I am probably going to receive the GCs in the next few days and it might be hard to stop them from charging my credit card.

        • frugalftw on 22/09/2023 - 13:14
          +1

          That was covered in step 2… Kinda hard to make it work for you if you ignore the instructions.

    • magster on 22/09/2023 - 13:14

      You don’t need to use the trade in gift card to qualify for the bonus $250. But why didn’t you order in store using the discounted ultimate cards?

    • ATangk on 22/09/2023 - 20:25

      Just got my GC's today.

  • Varrrrdh on 22/09/2023 - 13:20
    +1

    I did get my vouchers this morning but there seems to be stock of iphones in any office works. A verrry bad terrible promotion by one of the trusted merchants!! Never gng back to them again.

    • frugalftw on 22/09/2023 - 13:26
      -7

      Lol where were you when people used to camp the night before launch day outside of Apple stores? It’s nothing to do with OW. Feel free to blame everyone else, it’s ozb after all.

  • babablacksheep89 on 22/09/2023 - 14:37
    +1

    I just did it instore.
    Out of the pros, only the 1tb Pros are available currently, can still see those available in the warehouse. The iPhone 15s are available too but need to check the correct size.

    Managed to do it trading in my iphone 14 pro 512gb, using the instant gift cards + ultimate home cards. They should be able to split the payments.

    • pOint01 on 22/09/2023 - 14:43

      Where did you trade in to get instant gift cards?

      • babablacksheep89 on 22/09/2023 - 14:46
        +1

        the Moorup tradein offer OP posted. Claimed my 250 and got sent this email:

        Congratulations!
        Your Trade-In Additional Credit application has been received
        Thanks for submitting your proof of purchase details for the Officeworks Trade-In Additional Credit.
        Your Claim Id Number is: xxx.
        What happens next?
        If you have already sent your old trade-in device to Moorup, thank you! All activities rest with us for now.

        Keep an eye on your emails, as we will be sending you your Officeworks gift cards to xxxxxxxxx no later than Wednesday 1 November 2023, after the program is finished.

        If you have yet to send Moorup your old trade-in device please do so before Friday 13 October 2023 as the offer will require you to send in your old device before this date.

        If the old device is not sent before Friday 13 October 2023 then unfortunately we will have to cancel your Officeworks Additional Trade-In Credit offer.

        • pOint01 on 22/09/2023 - 15:23

          Oh so you’re one of the lucky ones who managed to get and use OW GC to buy the new IP15? Nice!

          • babablacksheep89 on 22/09/2023 - 15:28

            @pOint01: I was lucky the staff knew what he was doing. As long as you can add to cart online it means they have available stock.
            I used the OW works app to show that I could add to cart and they were able to do it on their end in the end.

  • icedtea229 on 22/09/2023 - 15:40
    +1

    I submitted my trade in request 20 Sept about 1pm. I emailed them same day to check when I would receive the gift cards and got a reply that night:

    "Thank you for your email, we have alerted our technical team on this issue, as you went through to the last process we may have your order in the system but not released/landed correctly, we will investigate this immediately and come back to you.

    If the order has not gone through at all, we will take steps to release the hold on your card. (then you can proceed with an attempt to place a new order)
    If the order has come through we will let you know the order details and issue you the gift cards via email and SMS."

    Never heard from them again after that despite email follow ups. I finally managed to get someone on the phone just now, they found my order when I gave them my email and I asked them to cancel it. They did it immediately and I received a confirmation email. They said the system is supposed to send the GCs immediately but because of the volume, it became overwhelmed so they have been manually sending gift cards based on a queue system. Apparently yesterday they had about 400 trade in requests from this iPhone offer.

    • djsweet on 22/09/2023 - 16:22
      +2

      400 doesnt sound like enough to overwhelm the system unless its running on a 1980s calculator

    • frugalftw on 22/09/2023 - 16:28

      Thanks for the info, exactly as I thought. I hope they learn from this experience and do better next time.

    • regenade on 22/09/2023 - 16:59

      @icedtea229 Which number did you call to reach them ? 03 6118 7190, I always keep getting there are no support agents available. On calling OW, I get dodgy answer that this offer was for an iPhone 15 pre-order and not for in shop orders today.

      What a shame, it doesn't help that OW has totally raised their hands on this matter (both in-store and online/customer service) and they say contact Moorup and its not their headache. I have emailed Moorup and OW support that I am going to lodge a consumer complaint now and dispute my credit card hold and they have to honour this offer, otherwise if they dont refund the CC hold quickly hopefully CC dispute with CBA will refund the funds asap and hopefully they are slow to nullify the OW GCs and we all get to use them to teach them a lesson

      • icedtea229 on 22/09/2023 - 17:03

        I called that number too. I've been trying to get a hold of them for the last 2 days and either get the no supports agents available or they hang up after 10 minute hold. I think I was lucky - I was on hold for about 5 minutes and someone actually picked up.

        Yeah unfortunately this deal has been shambles hence my decision to cancel to avoid further stress. Good luck!

  • jmart38 on 22/09/2023 - 17:01
    +2

    So the deal was bs.

    Went through the massive headache of the trade in with moorup to get the bonus, they take days to send the trade in balance. I go to the store they can’t let me order one because no stock at warehouse so I don’t get the 250 bonus, I don’t get to order a phone, I have to send my existing phone to moorup and I can’t get refunded the gift card balance… so I also have to spend $900 at officeworks which I obviously don’t want to do after all this bs

    • rpb on 22/09/2023 - 17:15

      I’m sure they read you can cancel the process as long as you haven’t used the gift cards. They cancel the gift cards and release the gold on your card

  • TripleJJJ on 22/09/2023 - 17:51
    +4

    YEAH~ weekend surprise~
    My INSTANT gift card finally hit my mailbox, two days after I lodged the trade-in appliacation. It seems they didnt check their support mailbox as I have already sent cancellation request earlier this morning.
    NEVER AGAIN Moorup!!!!!!!!!!!

    • solacens on 22/09/2023 - 19:40

      Human vs robots. Seems robots won. Same boat with you.

      I have feeling that they will refund but in matter of months.

      Paid to evade Moorup in the future.

  • adray81 on 22/09/2023 - 18:51
    +1

    How could Moorup and OW get away with this? Surely when everyone lodge a consumer complaint, the consumer protection would act on this?

    • mrhorse on 22/09/2023 - 18:58

      Where i can lodge one, please?

      • adray81 on 22/09/2023 - 18:59
        +1

        google consumer complaint + your state

    • frugalftw on 22/09/2023 - 19:03
      -5

      I’d expect some sort of public announcement or mass email to come out next week. Give everyone some time to recover. Surely they’d had the worst week since the business started. When they have worked through the backlog and assessed the damage, there’d be some sort of damage control if they still want to be in business. Remember they are only human, just as you are, and humans need time to rest in order to function. Enjoy your weekend and leave it to the future you 😇

  • simmy on 22/09/2023 - 19:48

    lol, cancelled my order two days ago which supposedly got stuck and never cleared. Received nil confirmation of trade-in order or cancellation.

    Just received a text for $500 gift card

    My phone was valued at $760 - 13Pro 256gb

    Not sure where $500 came about and why my trade-in wasn’t cancelled

    • Terencey on 22/09/2023 - 20:21

      My trade-in offer was $310 and I received 2 separate giftcards in the same email ($300 and $10).

  • Terencey on 22/09/2023 - 20:20

    Ok, wish me luck. I received the MoorUp trade-in credit at 7:30pm and I immediately went to my closest OW to place an order for an iphone 15 128gb. They accepted it (expect to collect on 26/9). Submitted my order number online just now (and received confirmation email from Moorup right away).

    Next step is to wait for the shipping label and my new phone. Hopefully everything works out!

    • ATangk on 22/09/2023 - 20:25
      +2

      They require a pre-order, which meant the promo was supposed to close at 8am once the phones went live…

      e: Nvm the site promos differ from the preorder text on the officeworks page.

  • Jugg.Judy on 22/09/2023 - 20:29

    They just send me gift card @7:30pm, what should I do now.. charge back?

  • athulda on 22/09/2023 - 20:37

    On September 20th, I requested a trade-in for my old iPhone and opted for an instant gift card. However, after waiting for a day, I still hadn't received the gift card. I emailed the support team to inquire about it and they promptly responded that my trade-in request was successful and that they would send the gift card and return labels the next morning. Many people were complaining about officeworks having limited stocks and everything being out of stock in the comments section, so I decided to cancel my request and asked the support team to release the holding amount on my credit card at 10 AM. To my surprise, I received the gift card at 5 PM on the same day. Despite knowing that all the stocks were out, I still went out to try my luck. I went to one officeworks store, but they said they didn't have any stocks. Then, I tried another one on my way back home, where the service assistant also told me that they didn't have any stocks after checking the system. However, a senior guy came in and said that they did have stock and he needed to get it from the warehouse. I waited patiently, and everything went through smoothly as expected. In the end, I purchased with Trade in OW gift cards plus Ultimate gift cards and submitted a claim for the trade-in additional credit application.

    I was lucky!

    • regenade on 22/09/2023 - 22:31

      Guess iPhone 15 as most pro's or pro max were out of stock

      • athulda on 22/09/2023 - 23:03

        Yeah, regular iPhone 15 128GB Black.

  • Robertouno on 22/09/2023 - 23:44
    +3

    Has anyone figured out how to cancel the trade in? like many here my gc came really late and there was no chance I could order in the phone model I was after. I email support asking them to cancel at around 5pm, then the gift card came at 7pm without another other correspondence

  • adray81 on 22/09/2023 - 23:59

    I'm lucky I'm in WA, received an sms confirming the GC at 6pm, rushed back home to purchase the ultimate GC, and then to OW. Apparently they could only order certain models and colours in their system (which are still available in their warehouse). I could only order Black for Iphone 15plus. I'll take whatever colour they have.

  • Skallywagzzz on 23/09/2023 - 01:14

    i bought the iphone 15 used the trade in voucher + the ultimate gift cards but didnt put in my application for the 250 officeworks gift card as i was having technical difficulties and didnt realise the time (intended to do this before 12) did i miss out ?

    • frugalftw on 23/09/2023 - 06:45
      +1

      The claim window closes a few days later I believe. They had removed the promotion from their website, I would email them my receipt and ask for the claim to be considered.

  • SydChamp on 23/09/2023 - 10:24

    The website saying $250 expired so does anyone a a blank claim form that I could use?

    • wearabloodymask on 23/09/2023 - 10:27
      +1

      Im looking for the same. Trade in period said till the 29th.

      • frugalftw on 23/09/2023 - 10:43

        Email your receipts in and ask for it.

  • jamhot on 23/09/2023 - 12:34
    +1

    I got the cards, I don't mind waiting to order, but only did this for the promo, essentially losing out on approx 80 bucks due to having to use OW gift cards instead of ultimate home. Got offered 525 for the iPhone 12 256 pro. Wanted to order before the promo closed so I could get the 250 bonus. Is there any steps to enable this that anyone has found?

    I did email a cancellation request, but they didn't get back to that and still sent the gift cards. But if anyone knows a way to still get the 250 promo id happily wait for stock and get that.

    • Jugg.Judy on 23/09/2023 - 13:52
      +1

      I’m in the same boat, I have sent to cancel the trade in. I even leave the message on the machine, all of a sudden we all receive gift card late at night, I feel like it’s intentional on their part.

    • DingoBlue on 23/09/2023 - 17:09

      Just claim it anyway and go postal if they reject it

  • Jugg.Judy on 24/09/2023 - 18:15

    Anyone got any plan with useless gift card? Request refund?

  • OldDiver on 24/09/2023 - 20:45

    The link to the $250 Bonus Gift Card is back. Just received an email from Moorup saying they reactivated it.

    See https://officeworks.moorup.com.au/promotion/Apple-iPhone-15-…

    Now to get the links to my valuation gift cards working ($300 and $10 for my iPhone 12 Mini trade).

    Received email confirmation that my form was accepted "Your Claim Id Number is: 623" for those tracking how popular the offer was

    • oz tony on 25/09/2023 - 11:37

      does not help for the late gift card give and no stock .

  • Colz97 on 25/09/2023 - 12:54

    Applied for trade in on 20th.
    Receive GC for trade in value on 22th.
    Purchased an iPhone from Officeworks the same day with the provided GC.

    Has anyone received shipment label / instruction from Moorup?

    • i-Tight on 26/09/2023 - 21:51

      I haven't - ive got my gift cards too… i just want to get rid of my old phone but their support is terrible. No answer despite numerous calls.

  • jmart38 on 25/09/2023 - 14:51
    +2

    Took me all day calling but finally got through to a human.

    They've extended the $250 cashback 1 week for people who've got an active trade-in happening (so ending this coming Friday) and if you can't get a device between now and then they'll let you cancel the trade-in.

    • frugalftw on 25/09/2023 - 16:38

      Thanks, that’s very good news 😄 Hope they put it up on their website too.

    • wearabloodymask on 25/09/2023 - 16:43

      so can you trade in a phone today, buy a phone today and still register for the $250 promotion or did you still have to buy the iphone 15 within the original timeframe of Sept 22?

      • jmart38 on 25/09/2023 - 16:53

        From what I understand you would need to have a trade in lodged already, but I don’t know for sure

        • regenade on 29/09/2023 - 01:59

          @jmart38 I see that you bought the phone on 26/09, was Moorup ok with the purchase invoice from 26/09 as the claim website still mentions to be purchased by Fri 23rd Dec

          • jmart38 on 29/09/2023 - 07:32

            @regenade: Hasn’t been finalised yet, will post back here when it is

            • jmart38 on 11/10/2023 - 15:52

              @jmart38: For those playing at home, still don't have the $250 bonus

            • jmart38 on 03/11/2023 - 10:01

              @jmart38: Got mine now… never thought I'd see the day

    • Jugg.Judy on 25/09/2023 - 23:28

      can anyone else confirrm the extension? the website still say cut off 22 September.

  • ATangk on 26/09/2023 - 00:48

    I uhh. Don’t think I got a return label. Did this come in one of the emails earlier?

    • athulda on 26/09/2023 - 09:30

      I had to call customer service to get a return label. If you only need a return label, you can start a new trade-in request without the instant gift card option, and an automated email with the return label will be sent.

  • simmy on 26/09/2023 - 08:42

    Has anyone been able to order an iPhone in store?
    iPhone 15 Pro Max sold out everywhere

    • jmart38 on 26/09/2023 - 13:08

      bought a 15pro (non max) in store yesterday, stock on Pros is very thin on the ground. Some people ordering from JBHifi over the weekend are already getting their today via post

  • pOint01 on 26/09/2023 - 14:17

    Anyone else get charged the trade-in amount on their CC like me?

    • jmart38 on 26/09/2023 - 14:49
      +1

      credit hold will be on your account until they receive and assess the device

      • pOint01 on 26/09/2023 - 15:05

        Thanks, it pretty much says Paid on my end. As long as they are giving it back once they receive the phone I’m fine.

        • adray81 on 26/09/2023 - 15:56

          your bank statement will say "Pending".

          • regenade on 26/09/2023 - 16:28
            +1

            @adray81: Still says pending in my CBA Debit card (the hold is from 5 days ago - 21st Sep when I submitted the trade-in)

            • wearabloodymask on 26/09/2023 - 16:44

              @regenade: it will continue to say pending until you send the device in and they approve the trade in.

  • pOint01 on 27/09/2023 - 06:48
    -1

    Is there an option to get the Trade-in amount deposited to a bank account or only instant gift card?

  • magster on 27/09/2023 - 15:26
    +1

    Returned my phone in the post today. Auspost claim they do not provide any padded bag free of charge (unlike what’s stated in the email). Luckily I had my own just in case.

    • babablacksheep89 on 27/09/2023 - 15:28

      did you have the original box for your phone when you sent it?

      • magster on 27/09/2023 - 15:29

        Nope. It didn’t say it was required in the instructions.

        • babablacksheep89 on 27/09/2023 - 15:50

          ah ok, I don't have the box myself as well. How did you package it to be sent in the end?

          • magster on 27/09/2023 - 16:48

            @babablacksheep89: I had my own padded bag from a recent parcel I received so I just re-used that. Wrapped it in a few pieces of paper inside for extra protection.

    • jmart38 on 27/09/2023 - 15:57
      +2

      I had the exact same issue today, this whole process has been such a joke.

    • ace888 on 28/09/2023 - 13:15

      Did Auspost print label for you after scanning your barcode.
      Or did you print the label yourself?
      @magster

      • magster on 29/09/2023 - 09:46
        +1

        They print the labels and will stick it on for you.

    • frugalftw on 28/09/2023 - 15:00

      Looks to be more miscommunication. Send your receipt in if you had purchased one.

      Hi **,

      Thank you for sharing your experience with us. Please note that we are aware of this issue with Australia Post. First of all let me assure you that our agreement with Australia Post is that you will receive a padded mailer bag/box when you produce the return label at the post office. We have raised this concern with them and are currently in talks with to ensure this is fixed on their system as it seems like the instructions to issue a mailer bag does not appear on it when the return label is scanned. Our team have decided to reimburse the customers who had paid for the padded mailer bag already. Therefore, if you wish to pay for the mailer let us know so that we could reimburse the money.

      Kind Regards
      Customer Support
      Officeworks Trade-in (Powered by Moorup)

      • rpb on 04/10/2023 - 00:06

        I'll cop the $1.29 for the padded bag, just hurry up with the $250 gift card :)

        • frugalftw on 04/10/2023 - 00:13

          😄 I got the confirmation email today about having assessed my device and everything was good, but they didn’t mention the gc, so I followed that up. They then asked for the claim ID. You might want to do that too if it happens to you.

          • rpb on 04/10/2023 - 14:47

            @frugalftw: Thanks yeah mine still says it's in Welshpool WA in transit to Melbourne Airport

  • Jugg.Judy on 27/09/2023 - 18:00

    I bought ultimate gift cared to stack with this deal, but cannot add ultimate gift card to apple wallet, is there other way around this? I have contact ultimate customer service to no avail.

  • pgsheng on 28/09/2023 - 15:51

    Anyone successfully cancelled the tradein? My pro max preorder which had initial deliver date of 22/Sept got pushed back 4 times and new date is 4th/Oct. I'm looking to cancel and order somewhere else. OW preorder is a joke.

    • wearabloodymask on 28/09/2023 - 16:26

      You have no chance of getting in sooner elsewhere so i would keep what you have ordered!

      • chocohoney on 29/09/2023 - 16:18

        Not true. We cancelled our preorder of iPhone pro max blue 256gb on Wednesday. We checked the Apple Store a few times a day and found stores were constantly receiving new stock. We reserved an iPhone pro max 256 natural and picked up the next day. If you have an Apple Store near you, check store stock and you will be able to reserve one easily!

  • AtomC on 02/10/2023 - 12:01

    Has anyone actually been able to get onto the Moorup customer service team? This is beyond insane.

    21/9:
    Completed trade in form 7am, received no confirmation / gift cards or other comms. Sent a follow up email afternoon 21/9 asking for confirmation.

    22/9:
    Sent another follow up asking for confirmation / gift cards AM after still no response, later in the day sent an email request to cancel the trade in as I planned to trade the handset elsewhere if I couldn't use the vouchers against the iPhone purchase. Pre-ordered iPhone 15 at Officeworks in store, then late in the day received the gift cards. I figure if they've already sent me the gift cards it's too late to cancel so may as well continue with the deal even though I wasn't happy about not being able to use the gift cards against the purchase, and submit the claim form for the bonus $250.

    23/9:
    I receive a message from them saying they're processing the cancellation of trade in.

    25/9:
    The hold on the trade in value isn't there anymore. I have gift cards and a phone and no hold on my card. If I wanted to be a dick I could probably use the gift cards and trade the phone elsewhere. I have no idea what is actually going on so try calling / emailing / leaving voicemails to try and get some clarity – if the deal is still on I need to know if I have to get the trade in to them for the bonus $250.

    27/9:
    Receive an automated email telling me it's time to send my device back. So I'm guessing the trade in is still on despite being told it had been cancelled? I'm hesitant to send my phone off without knowing for sure though.

    I've been trying to get through multiple times every day, at this point I've called 20+ times and have not once gotten through. Sent multiple emails asking for clarity, left voicemails etc. Can't think of a time when I've dealt with this much of a shyte show. I live not too far from the Moorup office and as it seems they've given up on attempting customer comms I'm wondering if just rocking up there with the trade in phone is the only way I can be sure of what's going on. Completely nuts. I somewhat understand if they've been swamped with trade ins to process but to not at least have an email auto responder acknowledging it and providing an ETA on response is wild.

    • frugalftw on 02/10/2023 - 12:19

      That’s a horror story, sorry to hear that. I somehow got a response every time… As far as dropping into their office, I think it’s fair game if they have a receptionist there, or their branding out and about the building.

  • slackerman on 03/10/2023 - 11:10

    I received an email from Moorup this morning saying 'they done with assessment of the device and they found it in same condition as I described it. Your order is now completed. We’re all finished!'
    They didn't say anything about sending the $250 OW gift card.

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