Post office, always.
[Pre Order] 20% off Samsung Galaxy S24 Range, Bonuses: $450 Trade-in, up to $350 Vouchers, 1 Year Samsung Care @ Samsung Edu/EPP » All Comments
For those that applied for the free Watch 6, how will you know if you are getting it. Was there a confirmation email?
No they only send out confirmation after validation. Last year they gave away the free buds and people only received email about a month or two later
Received email last year on 28 February. You will have to be outside of return period if I have to guess
Thanks. Fingers crossed I get 1…need an upgrade to my Watch 3
How did you apply for the free watch6? I must have missed this.
There was a link earlier in the comments. It doesn't work anymore though
Has anyone who ordered through EPP got theirs sent out?
yup, ordered on 18th, got tracking number yesterday arvo
Yes! Mine just updated from "Awaiting Dispatch" to "Shipped", but also "Get it by 31/01/24 Standard Delivery". Impressed this is happening on a public holiday. I ordered on 20th via EPP for Black 512GB.
Anyone got their refund after cancelling accessories?
No, not yet.
Ordered on the 20th, today got auspost notification that delivery will be on the 29th.
Am I the only one who ordered Orange coloured S24 :)Orange S24U 256gig Boi here. Definitely not a popular colour if the lack of comments are anything to go by. Glad yours is on it's way. Mine is still awaiting dispatch, ordered 20th.
Why would anyone get the 256gb when the 512gb is the same price…
Edu store has 20% off the range, so S24U 256gb is cheaper than 512gb.
It wasn't the same price on EDU portal. It was 20% off the RRP on there (instead of storage upgrade offer). That's why I chose the 256gb as well, instead of 512gb.
Ordered the green one, still awaiting dispatch :)
titanium blue 512, 'awaiting dispatch', order says 'ships from 7/2' (didn't order til 21/1, i sat on the idea for a good day).
Hopefully they squeeze it forward a bit, but I guess I' m still enjoying my last days with my fold4.More keen to see if I get my cancellation refund & if my trade in price is honoured.
my fold 3 slowly getting tired and slow, needing that aus post noti to pop up
if it wasnt for the durability concerns with the hinge, i probably would have stuck with the fold4. Also, i dont big screen as much as i thought and theres not a huge amount of native support.
yeah same here although I do use the large screen a lot.
but unfortunately lots of scratches on the crease with my fold 3 as Samsung store in Seattle told me to take screen protector off when it was bubbling and I did. didn't work out as great as expected with the scratches.
so gonna try a candy bar phone again and probs go back to fold after 😅
Ordered U 1TB Black on 19th afternoon and now the status changed to "shipped" expected arrive on 1st Feb
My order 1TB titanium grey on 19th arvo still "awaiting dispatch". Maybe stock issue with this sku.
Should not be, my order's the same, 1TB, grey, lodged a day earlier, on the 18th, according to AusPost tracking arriving Monday, 29th… cheers
Thanks
Good to see that there's activity taking place behind the scenes even on a public holiday. My order status just changed from "awaiting dispatch" to "shipped" in the last hour. Ordered on 19th evening. Expected arrival by 31/01. No tracking info yet..
Anyone with status 'shipped' find a tracking number, would it appear via epp site or be sent through email?
Shipped doesn't mean it's shipped. It has to be on the way to get a tracking number.
You will be able to find it in the Samsung store, EPP store, SMS and email. I'd you have an Auspost app it will show up there too .
You just need to wait.
No Sat deliveries then.
StarTrack usually delivers on Saturdays as I have received deliveries from them on Saturdays in past, but I guess because of Friday being a public holiday, no deliveries on this Saturday
Feels like a long way to say you agree with OP there will be no deliveries today.
Just trying to kill time 😜😅😅
Ordered S24U 256GB T.Blue on the 21st. Order details says shipping starts from 08/02/2024, fingers crossed arrives before!
Ordered S24U 512 Yellow on 20/2 night, received email with Startrack tracking number on 25/2 late afternoon.
Another S24U 512 Grey ordered on 21/2 early morning and haven't had any updates yet though it did say "Shipped from 7/2” at the time of ordering.
Makes sense, I don’t imagine Yellow to be a super popular colour compared to the others.
You're mixing your January and February
Oops
28th Jan lot of Grey sold out a few days ago and it changed to from 7th Feb. Just means it will be in the 2nd batch, could be earlier than 7th.
Update: Received phone yesterday. Accessories refunds triggered automatically today.
A little concerned how many S24 Ultras on reddit have a washed out display. Hope it's just a software issue.
Easy fix .. check YouTube
Anyone regretting their colour choice?
Keep seeing vids of the grey, its so sleek and sexy.
I chose titanium blue. I didnt notice at the time it hard darker sounds compared to the silver on the grey.
Curious to see it in person.
Had Blue in my cart, but last min changed my mind and swapped it for Black. The Blue actually looks really nice in pictures and the contrast with the dark edges is mint.
Saw blue over the weekend at Melbourne store, looks pretty good
I have ordered blue but I wanted to change it to green
Do you guys talking about colour choice regret and or second thoughts not put the phone in a case?
Yeah the phone has a year of Samsung care but I'm clumsy AF and won't risk not having a case regardless.
PS ordered black because I'm boring not that it matters because it will be in a case the whole time.
i forget my fold4 is green for this exact reason :)
couple years back I was playing with codes and discounts for an S21+ as price was going up and down, and so was trade in bonus, and one day I was finally happy with the final result, went ahead and finalised the order
then it occurred to me that I paid zero attention to colour as I never selected it when I was just getting an idea for the price. ended up with a Lavender unit,
at first I thought ewwww but actually loved it! lolordered Violet this time. S22U I am trading in is green. none of the colours are really bad, but I love those dark edges on some of the online exclusive options. went with violet regardless, not the best colour, I would love to see it in just navy, but I'll take that. it's going to be in the case most of the time
I too went with blue, but now feel either yellow or grey would have been nicer. I always thought the exclusive colours would be more attractive (I know it is subjective, but none of the exclusive colours have wowed me).
edit: I would love to keep the phone without a case, but these are slippery as f. BTW did order a clear case along with the phone. Any idea if the clear cases from Samsung are on par with the other major case players in terms of quality?
I had Samsung clear cases before for my S22U, they were OK, yellowing was well controlled but still present. clear case is a clear case
Still waiting on the phone but reading many reports of display issues across multiple threads and forums. Better test the s24U screen.
example?
Washed out colours. Looking like a cheap chinese lcd screen from 2015.
Grainy greys
Banding colours
Non uniformity of brightness
Brightness worse than s21/22/23 ultra.Plenty of threads if you need more detail. I would almost recommend people not to preorder. Seems like many with these issues are returning their phone. Unknown if samsung can patch out, no official response
On reddit ? Not a single reviewer has mentioned this stuff.
@Ryxxi: And there in lies the problem. They are sell outs as they generate big $ on new releases and dont want to anger the hand that feeds them. Its over every social media forum.
Hello everyone,
Is GALAXYAI the only code expired?
It's not expired. It dropped fro $200 to $100
There seems to be a issue with the display on the S24 phones confirmed here. The next software update will fix it hopefully.
Nil response from Samsung on the issue which is piss poor. We only hope it will be soon.
Wow
Can confirm screen is a bit washed out
I think this will be fixed in next patch. Chill, dont think Samsung wants Ultra to flop as they want to sell 15 millions of these babies.
Still waiting for 512 titanium blue to ship..
Read in reddit, titanium blue is most popular exclusive colour and in very short supply. Expect some delay. Can be seen if you order in samsung store now, it has much later delivery date compared to some others (other than titanium gray).
oof looks like we'll be waiting a while then HAHA
Same boat. Ordered on 20th, says "start shipping from 30/1/24". Sad face
ordered hours later, ships from 7/2. so don't fret too much
Ordered on 19th, says"start shipping from 29/01". hope I can get the tracking number tomorrow.
20th but 7 Feb
Same boat here. Looks like they're letting them go in batches based on delivery times
anyone know if there's a screen protector pre-applied?
my s22 had one.
Samsung discontinued doing that from S23 series.
Can confirm no screen protector on s24U. My spare s22U screen protectors also doesn't fit since the curved screen made the overall width slightly wider
For anyone wondering whether you can still get this deal if you ordered today - yes you can with the only exception being the GALAXYAI discount code amount dropping down to $100 vs $200. I ordered the 512GB S24 Ultra with case and Buds 2 Pro today for $1339. I plan to sell the Buds 2 Pro for at least $200 on flea bay so effectively bringing my out of pocket cost to $1100 for the phone with the case as well as Samsung Care
Just checking, that's with a trade in?
Yes that was achieved with the trade in of my Galaxy Watch 4 Classic which took away $110 off the total
just cancel the buds? in my case buds2 pro were at $191 on the invoice. shifting it for $200 (just $10 more) isn't worth the trouble
I was going to but the window in which I could was literally less than an hour before it changed state to order accepted and awaiting dispatch
Just curious, does anyone know where these phones are made ? Korea / China / India ?
mostly Vietnam
Korea and Vietnam I guess
I've noticed that depending on the accessories selected the % discount coming off the S24 Ultra can change dramatically. Has anyone worked out what accessories to select to max the discount coming off the mobile? I remember seeing a post where someone claimed to have gotten the price down to the high $700's without trading in a recent model mobile i.e. a 2023 flagship but can't locate the post anymore. Help!
Was previously 350. Now get as close as possible to 250 to maximise discount.
Thanks mate! Has anyone worked out the closest to 250 accessories combo and what the mbl would cost in the end???
Ordered Titanium Black 512gb on the 20th, still awaiting dispatch. Hopefully ships out today
i placed an order for the same variant on 18th, still awaiting dispatch.. :(
My delivery was supposed to arrive today, but Australia Post has delayed it until tomorrow. Anyone else in the same boat?
YUp, same happened with me for 2 orders
Update, just got msg its coming today and status in aus post changed too.
Great, yeh same got a message that it's coming today. Excited to have it. Thanks mate.
Onboard for delivery today :)
Received mine. 512 Grey ordered 18th
how's the screen? any issues with washed out color? thanks :)
The vivid setting doesn't work, you can tell that nothing happens when flicking between the two settings. Looks like a software issue for sure. The screen itself is very nice.
good to know. in that case i will unbox mine when it arrives!
on board for delivery today! titanium violet
I have ordered on 18th Jan 2024 and it still showing awaiting dispatch. Still no tracking number.
Anyone getting a tempered glass screen protector for the ultra? Any recommendations?
May I know why you need it as it comes with free Samsung care+. You can swap the handset if it gets broken and also glass on this model is pretty good.
Don't you still have to pay like $100 - $150 for the privilege though. even with S+? It's not free…
But yeah, putting a glass screen protector on it would be negating one of the supposed best features of the S24U screen, which is the anti-reflectivity.
I had a similar question. Are Whitestone Dome's still the best albeit expensive option?
Just get the cheapest tempered glass or hydro film and try it out. Worst case you're out of pocket $6 and you can decide to buy a more expensive one. Given the Ultra now has a flat screen it should matter even less on brands and fitment as it'll apply easily.
just received my grey 256gb - screen and display looks flawless at the minute - no display issues.
that's great. could you share the firmware build number? is it AWM9?
it is.
I am using Natural colour tone. Adaptive brightness off. Adaptive colour tone off. Eye comfort off. Did not use smart switch.
At same brightness level as my S22U, S24U is much brighter. No colour banding or grainy issues.
good to know. i guess it is just software bug then. thanks for sharing
@issachar: Yeah something is wrong with the grey - looks greenish - but thank god thats liveable with (even if they don't fix software)
If you were to switch between Natural and Vivid, is there a change in the sample image?
Just received my grey 512gb!
Received Grey 512GB
Bit besitant to start using until samsung fixes the screen issue
Got my 512gb s24 ultra in yellow this morning.
Afterpay refund for excess items has also now been processed.
Ordered 19 Jan 512 Grey. Still awaiting dispatch, I am over it
$245 refund for accessories confirmed. 245/350 is pretty good! Definitely using the refund trick in future.
did you use paypal?
no - credit card
i used paypal and still no refund
Not if they patch it next year
Grey 256gb S24U delivered. Order date 19 Jan.
Installed the Samsung anti reflective protector and have an issue where there's a horizontal crease line in the middle of the screen now. Either application error or crease due to the way the protector folds upwards when applying…
Interested to see if anyone else has any issues…
If you read the reviews on the Samsung website, I think a few people mention this.
Do you mind posting a pic of this if possible?
Will try later today. it kind of looks like a horizontal bubble line. I was able to apply a bit of pressure and get ride of some of it. But a couple areas remain
This is why I prefer tempered glass, especially this year the screen is flat. I used Spigen wet application protector which was always perfect without the crease.
Yes, I saw this issue posted on YouTube.
Thanks. Might try my luck for a refund on it.
I installed the screen protector. No lines. It might be a user error
I had the line when installing but it has disappeared overnight.
Got my order!
Ordered 18th Jan 256 Blue. Still awaiting dispatch. :(
Ordered 18th Jan 256 Blue. Still awaiting dispatch. Not sure why our not getting delivered today.
Same situation. Exclusive colours may take longer but yea they should update the date appropriately..
Ordered 18th Jan 256 Green, still waiting for dispatch as well
I got 3 items, 2 state "on the way" and my clear case still in "order accepted".
I selected store pick up.
Wondering if I will get all 3 upon pick up.
I selected store pickup as well. Still on 'order accepted' for all of them.
I had ordered on 19th evening, not sure if that is an issue.
Has anyone tried to just go to the store and ask for it? I tried calling them but didnt get through.
I ordered mine on 18th, maybe there's a fulfillment delay cause most of the accessories were OOS on the 19th and maybe they're trying to send all at once?
Edit: from 12pm today I got a startrack delivery tacking number by SMS and it says from Samsung delivery centre. So I assume stores are just waiting for it. It says I'll get it tomorrow
S24U Orange 256GB still awaiting dispatch. Orderded on 19/1
Same here
My orange was delivered just now. At work , excited to go home and open it.
Nice, I went with the orange as well. Looks damn good on video but would be curious to see how it looks in person
@merajaan: Definitely best colour :)
Reminds me of my Nokia Lumia 930 https://en.m.wikipedia.org/wiki/File:Nokia_Lumia_930_%281452…
Your order status changed, or it was awaiting dispatch all the time?
I have ordered the 512 gb one on 18/01 and still waiting dispatch
Just received my titanium grey 512GB and tablet + other accessories.
I did a separate order for a mate and he chose the online exclusive blue colour which is still awaiting dispatch
Received my Titanium Grey 256GB today. Ordered on 19th Jan. Unlike iPhone 15, the S24U Titanium Grey is more like Yellowish rather than Grey.
Anyone else got their partial refund processed? Unfortunately not at home today to sign for it and will pick it up tomorrow at the AusPost.
Partial refund processed approx 2 hours after delivery. Got an email from Samsung saying refund request confirmed and money is showing up in Paypal account.
Most of people ordered Grey, I feel alone who ordered Black or just Grey is more available right now to deliver?
I ordered Black too! Yet to receive it but pictures I've seen online look great.
Grey looks nice too but I feel I will get tired of it soon after. I remember getting the gold iPhone 12 pro, loved it for the first year, but then yearned for the black.
I feel like black just looks better in all cases.Yes I agree, it works all the time
Don’t buy Grey. Its actually not Grey more like Yellowish. Still a good color but nothing like Titanium Grey of Apple.
I ordered Titanium Black as well for that timeless classic look – you're not alone. Ordered 512GB on 20th, due by 31/1.
I ordered black, grey looks too yellow and didn't like it.
Agree. Ordered Titanium Grey and not liking the Yellow Tint, though doesn’t matter as itvgets completely hidden once in a case.
I got black too! Initally was leaning towards grey but black is such a safe option and I've mostly gotten black phones. Went to see the phones in store and saw both colours but glad I got black. Its not a very dark black, it reminds me more of a slightly darker space grey of the iphone
I ordered black 1tb and loving it, ordered grey for my brother and its not really grey but mix of gold n grey
Ordered on 22/1 (S24 256GB Yellow), it said delivers from 7/2 on the website but just got notification that it'll be delivered tomorrow 30/1. Winning!
Oh man - lucky.
I ordered on 18/01, S24U 512 Black, still in "Shipped" and no movement since last week. The wait continues…
Better than mine. Ordered on 19th and still says Processing but 'ships from 29th'
No accessories either. It's just the phone.
S24+ Black ordered on 21/1 - also says shipping from 7/2 - hopefully dispatches sooner than that then!
people with the online exclusive colours, does it catch the light like the normal ones does? I saw the mock devices with the exclusive colours instore and found them not as reflective/light catchy as the standard colours. It didn't feel very premium/exclusive. I really hope it was due to it being a mock device.
PS: Have ordered the blue and awaiting shipping on 07/02.
New delivery just popped up in AusPost app - pretty sure its the phone. No notification from Samsung yet, still showing "Shipped"
S24U Black 512, estimated tomorrow!
I got the notification from auspost, weird that it doesn't require signature, may be something else
Did anyone get the loyalty free watch yet?
Never comes with the actual order. You will receive an email a few weeks later
Ok cool.
As per my past experience, gift redemptions take 1-2 months after delivery of the actual order.
Paypal refund notification for accessories is here!
Sigh, still waiting for my titanium green to ship. It says "Shipping starts from 29/01".
Same here
I'm also finding that my S24 ultra isn't fast charging with a Samsung 45W plug. Seems to be a common issue in Reddit.
I'm currently using the Natural colour display. The S24U is nowhere near as good as the S22U on Vivid settings. Fingers crossed a software update will fix that.
Yup, it's definitely washed out, when compared to s22U or S23U
I just got an email confirming refund for my cancelled accessories.
I assume when your phone is marked delivered, you will get the accessory refund automatically, judging from the comments here.
Seems like it. Mine got refunded straight after order was marked as delivered.
Do you need the original packaging for sending in an old device for the trade-in?
Nah just the phone, nothing else.
Thanks!
@fidelio Really? So no need for the charger, cable, earphones, manual, box, etc? Literally just the phone?
Yup.
I was gonna package the lot. Glad i can keep the charger
@lethalmoney: do double check the terms tho. my comment based on last time i actually sent the device in. just the phone according to the instructions.
@lethalmoney: DO I NEED TO SEND IN THE CHARGER OR OTHER ACCESSORIES WITH THE DEVICE?
Please follow all instructions provided to you in your confirmation email. •If your trade-in device is a smartphone or tablet, you do not need to send in your charger or other accessories.
•If your trade-in device came with an S-pen, you must include this when you send in your device.
• If your trade-in device is a wearable or audio accessory, you do not need to include the charger when you send in your device.
Just got my S24 Ultra 512gb.
Mine is bugged and vivid mode isnt working so it looks similar to the S23 Ultra if i set that to natural.Apparently they're fixing vivid mode, alot of videos up now regarding it.
Has anyone's titanium blue s24 ultra been shipped yet? I ordered on 18/1 and still haven't gotten any updates
Nah. Blue seems to be the slowest sadface
Scoured reddit and other forums, nothing for blue yet. Seems like no one in Oz has received blue ones except for reviewers and privileged few… Doubt mine would get shipped out today. Some mentioned possible delays for blue due to high demand globally… hope it doesnt impact our delivery dates by much…
Wonder if chat would change to another colour for instant dispatch
Nope. Have to cancel order and reorder
Just checked for my s24U 256 blue, status shows shipped. Get it by 1/2/24 - ordered 18/01
Samsung Members Community February Quiz 1 Promotion
What is the main screen size of the S24 Ultra, S24+, and S24 respectively?
Eligible Entrants who correctly answer the Quiz Question will each receive a 15% discount voucher
https://r1.community.samsung.com/t5/community-games/february…
Someone post in competition section for me please.
The coupon code usually only works for AV, appliances and air conditioners. Check the T&C's.
Just sharing as it maybe useful for future deals. 🔮
It was a pretty useless coupon the sent in the last one
Just opened my black 512gb and Watch6. Wow the phone looks really cool. Brightness is insane too. I couldn’t wait to come back from work after seeing its coming today!
this washed out screen issue is only with the ultra correct? s24 and s24+ are fine?
Just got my cancelled accessories refunded to Afterpay.
Good to hear. I'm picking mine up tomorrow at AusPost, hopefully it will be processed then.
Did it just reduce the final instalment amount?
Yeah, it removed my 4th payment and the rest went towards the 3rd payment.
Was it the amount in the invoice? (vs the price of the accessory)
Yes
Got my package. Titanium Violet - ok, not as good as I hoped.
Whats disappointing about it?
Still hasn't shipped ordered Grey 512GB on 18th night. Samsung pre order is a joke can't even deliver on release date as promised.
Same here. Frustrating and i have talked to samsung team they promised will deliver next 1 to 2 weeks so annoying.. my timeline of order is same like you same specs though
Next 1 or 2 weeks? When did you order?
18th 11pm 512gb grey. Order showing dispatch awaiting 29th but talked to samsung chat they told me it will take 1 to 2 weeks..
Blue and grey are most popular colours by huge margin. Expect delays for these two colours especially blue - or at least from what I read… Samsung at neighbouring country (Indonesia) has blue 512 delivery for 8 March 2024 if ordered today. Similarly for Singapore, only blue has 16 Feb delivery dates. Other colours are on 31 Jan…
I guess just be patient. Still awaiting for my blue as well
Their stock system seemed pretty good at marking things out of stock when attempting to order. Seems odd there would be delays due to stock if that was controlled at order time.
There was no indication the Exclusive colours would ship later than the 29th.
Just checked for my s24U 256 blue, status shows shipped. Get it by 1/2/24
Well, since it is already 30th, practically all exclusive colours are shipping later than 29th :)
I think they didn't anticipate the level of demand for S24 series to be that high?
S24 Ultra 256GB Grey Delivered today. Just received accessories refund via PayPal too. Ordered on the 18th.
Can you please tell me how you got the refund for the accessories?? I have logged into my account and can't see anywhere that allows me to cancel or refund something.
I cancelled before it was marked as shipped. Went into the app and against the order is a cancel button.
It then gives you the option of what you want to cancel. Select and click Cancel and that's it.
If this is not appearing or your order is past this stage of allowing cancellation, I would reach out to Samsung via chat and ask them to cancel (have done this in the past).
It is annoying not to get it delivered today as promised. I ordered on 18th morning and still awaiting dispactch. Makes no sense to me why its delayed.
while I agree, I don't think it was ever promised to be delivered today lol, particularly if still awaiting dispatch, it says shipped from X date
Many, many, many people invoice says get it by Jan 29th.
Because yours said otherwise it doesn’t mean it is the same for all
What's your point? His invoice clearly still says awaiting dispatch. So it clearly won't say get it by x.
I don't think it was ever promised to be delivered today lol,
If it says get it by: xxx then it is promised.
Invoice cannot says awaiting dispatch, invoice doesn’t change.
@snvl: Look either way an estimated/promised shipping date after buying it doesn't matter when you have no visibility of that in the beginning when buying
Looks like you ordered exclusive blue colour which adds extra time. This was clearly advised prior to purchase.
Ordered 24U 256GB Black on 19th. App shows receive by 31st. No tracking email/SMS yet, but AusPost app shows my parcel is on its way for delivery tomorrow.
Where did you find your tracking number ? Cheers
AusPost app shows all deliveries, past and in-processing.
Same for me, ordered 24U 256gb black on 19th in the evening. Didn't get email/SMS but AusPost app showed a new parcel tracking arriving 30th-31st.
I traded in my s8 for $10 but I just tried to turn it on and it doesn't work anymore. Should I still send it in? I'm thinking the worst they can do is give me $0 value for it and maybe I can avoid the $30 fee?
if you send it in i guess you still have the option of declining their reviewed offer if you dont agree with the amount.
A $0 valuation is as good as not sending it in and bearing the $30 cost. To be eligible the device has to be at least $1. They might still charge you the other admin fees for not being in the same condition.
Got my one delivered today
And also the cancelled accessories refund was re calculated against my paypal. (I used paypal pay in 4)ordered violet purple s24 plus on 25 Jan, says shipped and than Get it by 01/02/24 Standard Delivery but the email says ships after 07. so hopefully i get soon before 02 or i wont be home for a couple days..
Ordered Titanium Grey 512 GB and watch 6 on 19/01. The order details say arrived on 29/01 but it still showing Awaiting dispatch now. Not happy! :(
Same, what a horrible launch, order relatively early and still awaiting dispatch
It changed to shipped today and said "get it by 02/02", but there is no email or message. What an experience.
Ordered a new blue Ultra 256 from the education store but can't see Samsung Care in my invoice. Is there way to add it after the fact or request it through service chat? Considering the color is delayed, am i better off cancelling the whole order and buying through a new account?
If it's not there, can't be added. You could try customer service but highly doubt they will be able to add it.
Youcan still get it half price, so If cancelling the current order means you will use the galaxyai code at a lower value, you might as well just buy the 2 year for 129.
If you used a trade in device and want to use it again it is a pain waiting for Asurion to help.
They need to cancel the trade once you cancel the order and they take so long to answer. Been 1 week waiting for them to help me after so many messages.
orange still waiting dispatch :(
Ordered S24U Titanium Black 512GB on 20/1, and status changed to "On The Way" this evening - StarTrack says will be delivered tomorrow 30/1. Woohoo!
Can't decide if I should actually trade-in my Mate 20 Pro (2019) for $60 and avoid further $30(?) / $60(?) penalty, or sell it on Marketplace for proper market value.
You have about 2 weeks, if you are able to sell it for more than that, well and good. If not just ship it
violet arrived this arvo
perfect, no complaints. screen is flawless
Still waiting for violet to be dispatched
I ordered 2 exclusive colours and both still not dispatched. Must be to do with exclusive colours.
How do i send in the trade in phone ? i got no return instructions.
Same question. I have also not received anything. Can anyone please share the instructions?
You will receive an email after you get the new phone.
yep got the refund for cancelled accessories and also the return label email.
Is it worth if you can sell it for more including Trade-in value of original device + $60 admin or will they extra charge bonus trade code?
Depends how much more. If selling locally you still need to post ads, get slapped in the face by lowballers and meet up potential buyer in person. If that is worth the hassle then up to you.
Could just sell it to MM or Guru for more.
Just got my black one today. Also bought an Otterbox Defender, but taking out my S23U from its Defender I noticed there was plenty of gunk accumulated, with some having damaged the paint.
So I'm gonna skip the Defender and go with the strap case.
Anyone get refunds from cancelled accessories yet?
Yes, I picked my phone up at AusPost this morning, and got an email from Samsung that my order had been delivered. It took a while to have the tracking page updated to Delivered (about 2 hours after I picked up), and as soon as the status updated, got an email from Afterpay that the refund has been processed. Then got separate emails about the device return, and a credit note from Samsung.
Ah yes. I just had my phone delivered this morning and the refund email has just come through.
yup
Yesterday delivered. But still don't get the email for refund…
And display protect not receive yet…
Partner ordered Black 1TB on 19/01, delivered this morning. I ordered Grey 1TB on 20/01, awaiting dispatch. Start shipping from 09/02/2024.
Update: 1TB Grey delivered today. Received notification yesterday that it was on the way from startrack.
I can't seem to find how to return one of my accessories for a refund. There is no button in orders page, and Samsung chat is utterly useless and saying they'll need to call me back.
Anyone managed to create a return since receiving their phone/accessories?
Thankyou. Did yesterday and no response… Hopefully soon….
I received a notification from StarTrack my order will be delivered today. How do you set up the new phone, from scratch or transferring all your previous details from the the old phone using Smart Switch?
I do it fresh, cuz it lets me try the phone and get used to new features etc.
I agree but what about if you want to keep old stuff like messages, notes, contacts etc.
Back up to Google then sync.
smartswitch just those things
You can transfer via cable from phone to phone via the 'smart switch' app, usually when the phone turns on the first time, it will prompt you to transfer
or you can back up then restore via 'smart switch' for PC: https://www.samsung.com/au/apps/smart-switch/
My status just changed to "shipped" - 256GB S24U green :)
Ooh Congrats! When did you order it? I ordered Titanium Green on 19th and it still says awaiting dispatch!
Same boat as you. Ordered Titanium Blue 512gb, still on Awaiting Despatch and no updated ETA
Hmm looks like the folks who ordered theirs on 18th are seeing their status changed now. So hopefully this arvo or tomorrow this time we should expect ours to change too?
I reached out to Samsung a few times and they say they can't do much to expedite the shipping or delivery process, so that's a bummer
@longtimelurkar: I ordered S24U 256GB Grey on 19th morning, and already received it yesterday (29th) morning.
@OZBsince2018: That's awesome mate! I reckon people who ordered the online exclusive colors are the ones facing the delay in shipping / delivery. Like Titanium Green, Titanium Orange and Titanium blue!
Quick update - Mine says shipped. If you ordered on 19th, you might wanna check the status!
@kampret: I've not received any email from Kristy or anyone else from Samsung.. I requested a callback from their chat a couple of times, but no one has called either. I was looking at other comments as well, and I'm not sure how they choose people to send those emails… So at this point its all a complete mystery!
Ordered 18th but cancelled accessories on maybe the 20th, wasnt sure changing my order two days later would impact the dispatch date but luckily it's finally on the move
Titanium Blue Status now "shipped" :D
Yew
When did you ordered it?
The 18th
Still awaiting dispatch for 512 blue… anyone with 512 blue shipped out?
Same boat, I ordered on 19th, 512 Blue.
My 256 GB Titanium Blue which i ordered 18th midday changed to shipped now too
256 Blue still awaiting dispatch. even though it says shipping on 29th Jan
I just got an email from Samsung saying my order will be dispatched from 5th Feb 2024 now. But from my orders page, it says it has been shipped and I will receive the phone by 2nd Feb.
No idea what is going on, Samsung warehouse must be on the 420.
Received mine today, i love it already : D
yeah I can see how people can complain about the screen, it just feels underwhelming in the colour reproduction department
I tried a variety of setting combinations: eye shield, adaptive tone, vivid vs normal, different white balance options - everything sucks side by side with S22U which just has Natural and Eye shield enabled
yes brightness is stellar, but colors aren't impressive
hopefully it is a software issue, not a hardware issue.
Software issue as mentioned on some comments here. Fingers crossed this gets fixed soon.
What's the difference between "4) Shipped" and "5) On the way" ?
Ordered S24U Grey 256gb on 26/1, says Shipped and "Get it by 02/02/2024".
Trying to get Chat to give me a tracking ID is painful. All they want to do is call me back!
shipped means its not shipped, its an internal process. on the way is shipped.
edit - consider shipped to mean, pre shipping.
Confusing! haha.
Thanks.
I understand "shipped" to actually just mean "packed", and "on the way" means it's been dispatched. Not a very clear system they are using lol.
My status is now awaiting despatch ( ordered 20th Jan )
Ordered: 19 Jan 2024 - Awaiting dispatch - S24 Ultra 512GB Black.
Start shipping from 29/01/2024 Standard Delivery
Poor customer service chat. Not able to elaborate on anything except 7-10 working days from 29th.
You get to talk to chat? I went to chat and they asked for a number to call back not even give out any other information. I ordered on 18th around 10pm for S24 U 512GB grey. Same shipping estimation.
Ordered 512GB titanium violet on the 19th and same thing. Contacted and stated how it said specifically 'Arrives on 29/01/2024' on my order confirmation and they just said well thats not happening. might have to wait like 3-10 business days until shipping and told me they had no clue when it would ship out.
Not happy as I took the day off work on Monday so I could sign for the phone (because I was excited), so wasn't very satisfied that it hadn't even shipped out on that date.
My fold 3 hasn't received One UI 6 either yet and is getting slow as, so really wanting this new one….I don't think Samsung ever said it will be delivered on the 29th or "arrives on 29th". That's a huge claim.
From memory on the website it stated orders will be shipped from 29th or earlier.
My order confirmation also says "Arrives on 29/01/2024"
@Ryansta: That's up to interpretation, one could read that as the customer getting it on that date or Samsung will receive stock on that date to ship out.
Could the wording be better? Yup
@hasher22: This is what it states on the order email:
Order confirmation Samsung Education Order number:
AU0000000000 order date: 18/01 /2024 1 X Galaxy S24 Ultra
SM-S928BZTFATS PRE-ORDER Arrives on 29/01 /2024.So it quite clear it should have delivered on 29th
@hasher22: Either way, boat has been missed on any interpretation.
I'm not over concerned, what's another week. I just don't like excuses, I especially don't like it that now that they have their money, there is no customer support to know whats happening. Things like, we dont know, could be 7-10 workings… If you say "Pre-order, receive by x date" don't mess everyone around.
@Ryansta: Actually the 'PRE-ORDER' line is above 'Arrives on 29/01 /2024.'
The 'pre-order' line is your status on your order, not in the same sentence with 'Arrives on 29/01 /2024.'
And even if it did state 'Pre-order arrives on 29/01/2024', that's more clarity towards the customer not samsung getting the order. But also samsung should have made a disclaimer somewhere or worded it better like "Ships from 29th or earlier^" "^Orders may be delayed due to X Y Z reasons, you will receive an SMS and/or e-mail with the shipping details".
I have my own little e-commerce shop and I can tell you the amount of people that try to scam and try take your wording is quite high and I have to try make it as clear as possible. I had to change my wording a few times on a few disclaimers so that even babies should be able to understand it because customers tried to take advantage of the wording which all failed to do so anyways. And on the other end of the spectrum, there are customers who are not that bright and no amount of clarity can save them. But the goal is to mitigate damage.
@hasher22: I didn't say the date was pre-order. The order I placed was a pre-order. With a stipulated delivery date. They didn't deliver or send the device on the day they said they would. There really isn't any point to discussing it, it's clearly an issue on their part and it's frustrating.
Like others, Kristy was kind enough to send an email update stating it's 2 weeks away from being shipped.
The annoying part is giving my business to them, had I known their real delivery dates I would have purchased the phone elsewhere.
check the confirmation email they sent you.
here's a screenshot from mine
https://imgur.com/a/RCCeinP@rain32: Yes, I do understand the order. I have it too "Arrives on 29/01/2024".
Again, my last comment still stands.
@hasher22: Bit deceptive still.
I also don't think its very normal practice for them to say arrives on "insert date" meaning when they get it, that would almost always mean arrives to the customer on that date.
Also when ordering on my orders page it said "get it by 29/01/24" which has changed now, but certainly was there closer to the time I ordered@rain32: Yeah I just think the wording should have been more clear to cover both the customer and samsung. I mean, changing it to "ships from 29/01/2024" is way better than "Arrives on 29/01/2024".
How many people would dispute they didn't get the phone on the 29th when it state "ships from 29/01/2024".
At least this covers samsung for any product delays as well.
@rain32: I think they have, on the website now where you look at the phone colours for S24 and +, now state: "Ships from 07 Feb 2024" and Ultra now stating "Ships from 14 Feb 2024"
The same wording should have been used with pre-orders
My s24U titanium green was ordered on the 20th, an is still in "Awaiting dispatch" status.
The order delivery currently states (via the order status page on the phone app): "Arrives before official release on 29/01/2024".
Status changed to shipped.
Get it by 02/02/24 Standard Delivery
Anyone got the e-mail on how to officially send in your trade in phone to asurion?
Yes, mine came a few hours after delivery.
Can anyone confirm exactly how the Afterpay refund works too as I see some people have had them processed now.
Did they just take the refund off of the remaining payments equally or just drastically reduce the 4th payment?
CheersDunno about Afterpay, but my PayPal Pay-in-4 reduced each of the remaining 3 payments each by the total refund value divided by 3.
S24 Ultra 512gb update from Samsung.
Kristy here from the Samsung Electronics Customer Experience team, we hope this finds you well. We wanted to let you know that your order, AUXXX-XXXXXX is still being prepared and has an updated dispatch date of 12/02/2024.
Kristy sent me this email too today. Original dispatch date was 30/01, Titanium Blue 512gb. Order date 19/01.
Guess this confirms delay for titanium blue. At least for 512gb and 1tb? I think cause oz is allocated near last among other countries… India, Singapore and some others had their orders sent out. Us? Last…
Same here. Ordered the S24 Ultra 512 GB in Titanium Blue on 20th Jan, and now my new dispatch date is 12/02/2024. I was so looking forward to it in this week. Now it will be a sad 2 week wait :(
Same update but checking the order on website shows "Get it by 05/02/24 Standard Delivery" and changed to "Shipped". Not quite sure which date to follow.
Is the new expected delivery updated on your order too?
Got the same mail from Kristy, ordered Titanium blue. It is in line with the delivery date of S22U and S23U special colours, which is 4 weeks after shipping date of the usual colours ( but delivered in 2 to 3 weeks).
Got the same email :(
I have got the same email from Kirsty. So annoying with the experience.
Same, Kirsty seems to be handling all the blues.
My s24 U 512GB Grey just changed to Shipped and get it by 2/2/2024. Hopefully will receive by that date.
512gb blue, ordered 12:56pm on 18/01, my updated dispatch date is 05/02
Same, email says will be shipped on 5/2
@airupthere: did you get yours sent out on 5 Feb?
Yeah I got mine on the 5th of Feb, happy with the phone so far
ordered 19/01 6pm.
received email saying will be dispatched on 12/2
not happyWhat colour and how many GB ?
Ordered S24 Ultra 512gb blue on 19/01 about 10:00am, received the same email. I didn't cancel any accessories.
Did you ask for an update, or was the email out of the blue?
No, I never contacted them.
@jimojr: i ordered very late on the 19th, 512gb blue, no email.
order still says ships from 7/2 (wording changed from arrives on 7/2).
Anyone know what the penalty for sending in a broken inegilable phone will be , vs the don't send and cop the $60 fee?
$60 va $60
Ordered 19 January, 1:55pm - S24 Ultra, Titanium Grey, 512GB. Status ticked over from Awaiting Dispatch to Shipped, Get it by 02/02/2024
512gb titanium black ticked to shipped as well. Ordered on Jan. 20. I can't understand Samsung's system as it seems very random with the dispatches. Some people who ordered on the 18th still have the awaiting dispatch notice.
Mine is still sitting under 'Shipped' and has not moved - not too hopeful it will arrive tomorrow
Same, can't see it will be delivered tomorrow as it hasn't moved to on the way yet.
Mine just hit on the way. Coming tomorrow.
Same! Woohoo
S24U Orange 256GB just now marked as shipped. Ordered on 19/1
S24U titanium blue turned "shipped" in last hour or so. However one of the accessories are still awaiting dispatch, not sure they hold it till that get packed or not.. i ordered around 11pm on 18th.
Congrats lucky you!
Fingers crossed!! I'll be happy if i get this week :)
Me too - 256GB Titanium Blue. All accessories marked as shipped too. It says 'get it by 02/02/24 standard delivery'. No tracking ID or e-mail yet, status is only updated on the My Orders page. I ordered on the morning of the 19th Jan.
Interesting mine still says "shipped from 29/01/2024" and it's 256GB aswell
Just got tracking on auspost app not from samsung. It's coming on 2nd aswell (fingers crossed).
how are people with S24U Titanium Violet going with receiving orders or getting shipped status? Along with what date did you order
ordered on 18th, violet 256, through EPP
arrived yesterday afternoon (Melbourne)
thanks for the reply! I ordered later than that so that makes sense.
How are you liking the color in person?I am a cautious fella and put a case on it as soon as I installed the sim card
the case is a silicon violet one that I ordered from the free accessories voucher! lol
I just took the case off to have a second look, and the violet back is nice. maybe I ought to carry it around without the case since I have that care+ because it looks super awesome.
titanium frame has goldish tint to it, more pronounced than Apple Starlight finish on their recent macbooks, and violet back is deep and dark variant of violet, under certain angle and light it appears more like navy or even black.
it's awesome
ughhh ok I'll put the case back on now lol 😆
@shabaka: I ordered the exact same case with mine too!
Sounds like the color is good then also but like yourself I don't trust myself not to break it without a case but I guess that is the reason why people get Samsung care+ isn't it. Maybe I'll have to be ballsy with it too at some point.@shabaka: In recent years I've actually reverted to just having a clear skin on the back of the phone, can get dings and stuff on the sides and front of the phone but at least the back looks good haha, I hate the bulkiness most cases cause
@Duplicity: yeah but KIDS while I could trust myself to a degree, kids will destroy it faster than you can say BROCCOLI
Ordered on 19th, violet 512GB, still "Awaiting Dispatch". Web page for my order says "Start shipping from 29/01/2024 Standard Delivery". No update by email directly from Samsung.
Got an email saying my 512gb Blue is now delayed until 12 Feb. Load of BS given I ordered on 19th
Same, sad :/
no reason to be sad. even if you get your phone, it will have a bugged display
unlucky! I almost went for the blue, and last minute changed to violet don't know why. I love it tho
that blue with black frame looks super slick
fark… well I ordered mine on 20/01 and status is still awaiting dispatch with start shipping from 07/02. Guess it is a matter of time until I receive a similar email :(
same boat (ordered a few minutes into 20/1).
Same, 512 blue also delayed…
i ordered on 20-Jan at 1.30AM for 24U 512GB Orange and it is still showing as "Awaiting Dispatch" with "Start shipping from 30/01/2024" - I have yet to receive any update.
I also ordered the orange 512 gb one on 18th and its showing shipping from 12/02/2024 🙁🙁🙁
Oh wow mine still has not been updated yet.
Revision: Just checked- it is now showing shipping from 13 Feb 24.
Mine updated now as Shipped and "Get it by 06/02/24 Standard Delivery"
I ordered an S24 Ultra + accessories on 21st Jan and it's showing "Awaiting Dispatch" with "Start shipping from 08/02/2024"
:(
Omg it's so pretty. The last Samsung I owned was a Note 2. This is like leaps and bounds. I haven't even switched it on. Ordered 20/1, received 30/1, S24U Black 512GB. Looks a bit like grey tho – perhaps faded black.
I just received my update, Feb 12th for shipping… yarr!
For people whose Samsung Care didn't get added, you can directly sign up for 12 months from the link below for just $1
is there a way to find out if care+ was added or not? Pretty sure i added it during my purchase but it doesn't show up in the invoice.
Unfortunately if it ain't in the invoice then it ain't added. But hey it is just a matter of a dollar now
The $1 deal doesn't seem to show up for me, however neither does the free one year Samsung care. I'm not entirely sure whether I've got it or not now.
Ordered s24 ultra titanium grey on 20 Jan noon. Initial status was arrives by 07 Feb. Status just changed to shipped - get it by 06/02 standard delivery.
No tracking details yet.
What is the most refund people received from the accessories? $265.xx here. Accessories were worth $35x.xx ($150+$200) from Edu store..
$267.57 here out of $350.40 of accessories in cart at the time
$330 from the EDU store.
Was actually more economical to order after GALAXYAI dropped to $100 (If returning accessories). I ordered 21/1 after 5am.
not really. $200 will trigger more discount towards the phone itself
Received my order today today, my invoice says 3 items which is the S24 Ultra, Galaxy watch 6 classic (face only) and the Galaxy watch 6 eco leather band. When i opened the package only S24 Ultra and the Watch 6 inside and no band. Does anyone know if the watch and band is ordered separately would they already assemble them from warehouse and get shipped in a sealed box? Sorry just not sure if the watch and the band would come in 2 separate boxes.
I ordered a Galaxy Watch6 Classic (watch face only) plus a non-default band. They were in separate boxes, similar to this reddit picture with the multi-coloured art on the watch box (not my photo). But I've also seen a photo showing the default band already attached.
Also my watch's box wasn't sealed (the unused seals were found inside the box in a plastic bag - weird!).
Thank you, i will get in touch with samsung.
Yeah thats weird, they've forgotten to seal the watch.
My S24U Violet 512GB is now updated to "Get it by 12/02/2024 Standard Delivery" ordered on the 22nd.
I also don't have the $0 Samsung care on my invoice :( I guess I will just follow this up after I receive it.
My order on Auspost was supposed to come by 30th Jan but today now its updated to 1st Feb. Its really a bad service from Aus post.
Nooooo…. my S24U Ti Green has changed from 30th Jan to 12th Feb shipping. :(
yeah same but mine is 13/02, i guess we are special colour hence its getting delayed. Apparently S24 is the highest pre-order phones since note 10..lol
Same, ah well just have to wait
Ok, now it has shipped.
I received order confirmation email with Tax invoice. The order status was "Order Accepted".
I went to cancel the accessories and they were successfully cancelled but the order status has been changed to "Order Received". Can some guide what has happened here?
When did you order? I ordered on 25th 512 Grey, mine says 'order accepted' but if I expand it says 'order received'. I didn't get any email or invoice yet.
I ordered today and it has now moved to Awaiting Dispatch status
Good on you, which colour?
My S24U 256 GB Titanium Blue which changed to shipped yesterday (ordered 18th midday) now changed to "on the way" and have tracking number too.
Nice!!… Mine turned shipped yesterday aswell but hasn't changed to on the way yet
My titanium blue is onboard for delivery today!
Wow, congrats. when did you order? 256 or 512?
Now it says shipping from 12/02 lol..
My S24 base model 512gb sapphire blue (exclusive colour) originally was supposed to ship from 30/01/24 -> changed this morning to start shipping from 13/02/24 and status is still "awaiting for dispatch". Feels :(
I am in the same boat - the online exclusive is so exclusive even Samsung cant get them!
The original site said a combination of shipping/delivered on January 29th, and now delivery dates have blown out to mid-Feb. Has anyone tried to get a partial refund/credit from Samsung for the delays?
1TB Blue still stuck on Shipping from 8th Feb. hopefully they pull through
Ordered S24U 512GB Tit Blue on 18th.
- Yesterday received email Kristy saying will be dispatched on 05/02.
- Today checking the order status stating will be dispatched on 12/02.The Pre order system is a joke. I remember a few years ago during S21 when you chose exclusive colours it stated it will be delayed dispatch. This time had no warning at all. Samsung getting worse and worse over the years.
I just checked my order status for a 512gb blue and I have exactly the same as above. Pretty disappointing
I have the exact opposite. Email says 12/02 and order status says 05/02 haha
What colour and size ?
Mine has been updated to 05/02 now, maybe check yours @AeyJey
@airupthere: So freaking weird. I had 2 ordered. The Orange is shipped now to arrive before 05/02.
The blue is still 12/02 but all accessories were dispatched.
I given up. The blue was a gift for my dad who was visiting leave next week and the orange was a surprise gift for my partner. I guess gotta swap now.
Titanium blue 1TB S24Ultra ordered on 18th of Jan
Ouch
Hoping it all works out
Anyone tried to sell this on marketplace or any other place for a good price?
Heaps of Ultra 256GB listed for $1800
feel sorry for all people with delayed orders, hang in there! hope Samsung comes through and doesn't delay any longer. pretty poor handling of exclusive color orders
As exclusive colors, they should have been shipped out first, followed by the standard ones.
them clowns are probably picking standard and painting them in online exclusive as we speak
Ordered on 19 Jan 2024 Jade Green s24+ 256GB, just received it today.
My tracking originally said "arrives on 29/01/24", changed to "get it by 01/02/2024" yesterday, tracking number with startrack this morning and received it at around 12:30PM 31/01/2024. Two days to wait so better than others in the thread but still poor from samsung to quietly change the promised delivery date when I ordered well in advance.
My order being received also triggered my trade-in (not going to send device back and sell on fb marketplace, S20 FE 5G 256GB if anyone is keen), and also triggered confirmation of adjustment to my paypal pay-in-4.
Hope this helps people
Wow what a whirlwind Samsung! Ordered on 18th Jan - S24U Titanium Green 256GB. On my invoice it says "Ships on 29th of Jan. Still waiting for dispatch up until 29th of Jan. Received email from Kirsty on 30th Jan saying will be dispatched on 5th of Feb. Later on 30th Jan my status changed to "Shipped." Today in the early morning received a text from StarTrack that it's coming today. Received the package this afternoon.
same here, changed to shipped but havent got tracking yet
Yeah I'm going to WFH tomorrow just in case the phone arrives. Samsung changed to 'Shipped' last night (which I know is more a ”we packed your order”) and a "Deliver by 02/02", no tracking number yet, but who knows wants going to happen.
Hi All
When do you cancel the accessories to wind up with just the phone, when the order is accepted or when it's ready for dispatch?as soon as it turns to Order Accepted.
Thank you! Any other special procedures to be aware of or pretty straightforward? Is there any specific reason for cancellation I should be picking out?
S24 Ultra Titanium Violet 512GB ordered on 19/01 just changed to shipped status with delivery saying "get it by 06/02".
Just earlier today I received an email saying I may not get it until the 12th so this is certainly promising.
Now to wait and see how long it takes to move from 'shipped' to 'on the way' status with a tracking number sentYup, my Blue S24U 512 has been marked as shipped as well, "Get it by 06/02/24 Standard Delivery"
512GB S24 Ultra Blue? Wow, that's nice to hear. Hopefully mine get "shipped" as well. When did you order?
Ordered 19th around 1pm Perth time.
@racingmiku: I ordered Green S24U 512gb on 21/1 and mine has just changed to shipped and get it by 6/2. I received email yesterday saying shipping would be from 12/2 so fingers crossed 🤞
@JL92: S24 Ultra Titanium Violet 512GB ordered on 19/01. Status changed to same - shipped and get it by 6/2 - at about the same time as for you guys.
Gawd can't wait for Samsung to update the firmware. I'm not used to looking at the screen in natural colour profile! Feels like a temporal downgrade from my s22
Sometimes natural colour profile is good to see what everyone else sees. For example, if you post pictures on instagram then you'll want to edit it in natural, otherwise everyone will see it more washed out if you are editing in vivid.
uhh - this is assuming you use social media and post content. i don't do either. just want a screen for personal enjoyment.
Some how I did not include the Samsung care plus. I have contacted support and they are not able to add it for me. Would it better cancel and order again or just keep it without care plus? How good is care plus?
depends whether you got the extra credit discount since you won't be able to then receive that again now that that offer has ended and the samsung members loyalty code thing im pretty sure can't be used again on same account either
Do I have to wait for delivery to do so? Because it is asking for IMEI number.
Yes, would say so
you can get the IMEI from your order page once on its way
I tried using this link but, can't see a $1 option, onky choices are $149 or $139. Could you or anyone else see if the $1 choice is still available to them?
If you look after your phone, like use case and screen protector all the time, it's probably only "good to have" rather than "must have". You have to pay to get the replacement device after all, so you may not want to spend $ just to give away your pristine device and get a refurb one.
I am one of those people above, and while I had the Samsung care may be a couple of time before, but never used it, cuz I always sold my phone in pristine condition rather than keep it long enough to get a replacement one.
You have to pay to get the replacement device after all
That's what I thought, but saw this in the $1 care+ link. Not sure what to make of it. If it is a 1yr SC+ subscription then a swap would essentially be free (assuming the damage is not user error)
For Swaps: Swap Fee for all eligible devices is from $149 to $299….
….
….
…. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply.That just means the device is covered under the normal warranty under the ACL, and no fee in that case.
@aveeno bb: Yes but if you manage to crack or damage your phone, you can swap the phone under Samsung care instead of a repair at your own cost.
S24U 256GB green ordered 19/1
Status was from 29/1
Then by 2/2
Then dispatched
Then got StarTrack link saying coming today
But nothing came and it's still saying expected today 😭
Fingers crossed StarTrack show up tomorrowDid you end up getting it today?
Nope
S24U Green 512GB was delivered today and a few hours after delivery, received an email from Samsung for a refund for the cancelled accessories.
That's great news. Well done.
How did you cancel the accessories? Before or after phone was delivered?
Before the phone was delivered. Cancelled it right after ordering.
Refund email came Wednesday, refund came on Friday.
FOMO hitting
I watched Jerry Rig Everything scratch the hell out of the S24U about an hour ago and got the feels. Dudes out here scratching phones while ours take their sweet as time to arrive.
Has anyone had experience of claiming the watch? Eg how long take Samsung to send an email out.
May I please know how to claim the watch? Thank you!
too late now
Last year they emailed 28 feb
S24u Titanium Orange
Ordered 20/1/24
Status Shipped
Delivery 7/02/24Ok my 19th of Jan order 1tb Titanium grey is on transit. Received auspost notification in the afternoon and was surprised to see it especially it was minutes before that when I checked samsung track order page was still showing Awaiting dispatch, start shipping by 12/2.
Moments later the ststus changed to Shipped yet no sms from Startrack or email from Samsung.
ETA on startrack and auspost showing delivery date as 1 Feb. Too bad no one will be around to receive it and hopefully I can rush back in time before the LPO closes.
Mine were changed to Shipped on 30th Jan still no Aus post notification. Very disappointed.
Same here.
Someone on whirlpool asked Samaung Chat about it. Their response:
"As per checking on the order details, the tracking details are not yet available. It shows that the order hasn't been shipped out yet. I know that it shows that on your end it's now on Shipped status. The main reason is that, the system detected that this order is included on the orders which was supposed to be shipped from the 29th of January."
Received S24U 256GB Titanium Blue just now. Timeline below:
- ordered 18th Jan midday with accessories
- cancelled accessories straight away
- order changed to shipped on 30th Jan
- Also on 30th Jan around 4:30pm, received email from Kristy dispatch delayed to 5th Feb
- 31st Jan, Star track tracking number appeared on Aus post App
- Received phone 8:30am 1st Feb
- waiting for refund of cancelled accessories
Great to hear some 256gb Blue's are hitting the streets. Hoping mine's pulled forward from the 12th as Kristy advised.
got my refund in on my credit card the next day (2nd Feb)
Is the Samsung clear case better than those cheap ones on ebay? I have a clear case in my order for the ultra. I will get $24.57 refund if I cancel it. The cheap ones on ebay are under $10. I am thinking if I should keep the Samsung one.
Using the esr clear case from amazon with magsafe and its great!
MagSafe cases will wreck the SPen. Fine for non Ultra
No problem with me.
@aveeno bb: Good to hear, I ordered one yesterday and it's arriving tomorrow.
Now I just need the phone to go with it 😂
Anyone know which shipping method Samsung are using?
If it's AusPost, please tell me it's not parcel post…Startrack express.
Phew, awesome - thanks.
Has anyone received their new phone, but not yet received the cancelled refund email, or the Asurion return device email? Got the device on 30/1/24, but still no other email nor refunds in bank account.
Your new delivery date is March.
Lots of people ordered on 19th and now bumped to 12th. Ie 14 extra days from the original delivery dateI think they've already received the phone, just asking about others experience with the trade in and refund emails
I am also waiting for emails. Got the device on Jan 29. When tracking order from https://shop.samsung.com/au/mypage/orders , it shows UpdateError on Tradein. Do you have the same issue? Check once.
Yes i also got update error on tradein. Still no refund email, or trade in email.
Yeah, same here. Been trying to sort this out since yesterday. Spent an hour on the phone just now, but still no luck. If I hear anything back, I'll drop it here. And if you figure something out, give me a shout. I've already logged into https://samsungtradeup.asurion.com.au/ and shot them a message about the missing E-Parcel label.
I'm confused about who handles accessory refunds too. Sometimes they say it's the e-commerce team, and other times they say it's the after-sales team. It's a bit unclear. I'm still trying to figure it out.
Did you get any update from Samsung?
Are you still waiting on other items?
I received 2 out of 3 items (phone and power bank) on the 30th but not my clear case and I didn't get the refund email of my cancelled buds yet. But I did get the device return email. Check your junk, I got the device return email roughly 5 hours from picking up the phone from the store.
But my clear case was sent today to the store, and my order says "on the way". I assume when I get all the items and my order fully state all items picked up, I will get the accessory refund email. I will update this comment tomorrow when I get my final item.
I really want my phone :( blue gang rise up
Ordered Titanium blue 512gb on 19th after 4pm. Got an email from Kristy saying that it will be delivered by 12.2.24 on Tuesday. When I checked today morning, it says shipped and the revised delivery date is 5.2.24 but can't see a tracking number. Hopefully, star track will pickup the package today evening and deliver tomorrow?(Sydney Metro). Eagerly waiting.
Wow, good news. we ordered the same 512 blue and 19th around 3pm. but I also ordered a watch and bond. Just check it is still awaiting dispatch.
Seems like Samsung could have a flawed order fulfilment system.
Ordered S24U 512GB Blue around 9am Perth time, 19th Jan. Had the same email from Kristy (dispatch from 12 Feb) - order is currently still at "awaiting dispatch". Not sure how they allocate stock to order, if not based on order time/date… IMO, seems to be random… Or could it be based delivery area or destination?Who's this Kristy that keeps getting mentioned?
Ill like to know too!
Just got my titanium blue, has anyone that forgot to tick the samsung care box managed to actually get it after their order?
What size, and when did you order?
I got mine 2 days ago :) Still havent started using it though….figured I will do a cleanout of the old phone first!
Do you setup the new device by using the transfer function from the steps in order to bring the contents from the old phone? Or you setup a new device first then manually do the apps installation?
I often do the manual process but am thinking to try the "transfer" method this time. Some users mentioned that it could bring some old settings etc to the new device which could potential cause the performance and battery issue.
The intro of the S24 will prompt you to transfer everything from the Smart Switch app on both phones via wifi or cable.
It will bring some old settings to the new phone but I wouldn't worry about any performance and battery issues, just go back into the settings and change the settings. I think, don't quote me, in the selectable items when you transfer over stuff from your old phone, it may have a 'settings' option, untick it if you don't want your old settings transferred over.
Edit:
From Samsung, apparently you can deselect 'settings' so old settings won't transfer over: https://www.samsung.com/us/support/answer/ANS00047089/I selected all and called it a day
Thank you so much. Please let me know the performance and battery by doing this method. Some users often say the fresh installation is the must.
Secondly, by doing this way, does the apps all remember the login or just installed apps only?
S22 Ultra Titanium Black 512GB, Status changed to on the way, expected delivery 2nd Feb.
S24 Ultra Grey 512GB just changed to on the way too and tracking shows in my Auspost account even though haven't received a text from Star track for the tracking. Expected Friday 2nd!
Yeah same here finally
Order time?
18th 10pm
18 11pm
Phone arrived this morning.
Refund received into paypal pay in 4 3 hours later.
What's the difference between the status change from 'shipped' to 'on the way'? That's basically the same thing lol.
Also I didn't receive courier tracking information, so that makes the status change a bit weird.
Shipped probs means a stock allocated to a shipment, On the way means the shipment left the warehouse and tracking number to be updated.
Stupid wording but
'shipped' means the stock is allocated and reserved to your order
'on the way', speaks for itself but you should receive an SMS with a tracking number and this is when your order changes from 'shipped' to 'on the way'Any idea, how long does it takes from 'shipped' to 'on the way'?
It depends, everyone is different but
I ordered the phone on the 18th and it went into shipped around 2 to 3 business days before I got the tracking number, I got the phone on the 30th but got the SMS tracking number on the 29th and that's when my order went into "on the way"
My clear case was delayed and it went into shipped on 30th but today it went into on the way as I got the SMS tracking number.
In my case it was 2 business days for both packages
Delivered this morning, which matched the day stated on the Samsung order page for the last week (2nd Feb). Glad it wasn't the 12th of Feb like Kristy advised.
Careful though, Startrack dropped this on my doorstep with no signature required.
Hehe anyone else still saying awaiting dispatch? I ordered on the 20th
Ordered on 19th, 512 blue. still awaiting…
Yeah, same here with my blue one. I'll call Kristy tomorrow if there's no update.
ordered S24U grey 512gb on 20th noon. changed to 'shipped' a couple days back. still not 'on the way'.
Awaiting dispatch now.
Ordered 1TB violet on 20th 11.30pm. Saw it will say it will arrive on 29th Jan change to 'ship from' 29th a few times. Status changed to Shipped on 31st. Today got the tracking from auspost app then sms from startrack. Now a lot of activity in the auspost tracking history… Got samsung automated email with tracking details, hopefully arrives tomorrow.ordered 20th, S24U, Blue 512gb. Awaiting shipping, Start shipping from 07/02/2024
Just wanted to give others hope.
I ordered 19/01 in the morning (Titanium Blue 256GB) with some accessories, got the email from Kristy 30/01. New dispatch date in email was 12/02, but also "Get it by 05/02/24 Standard Delivery" when I tracked my order.
Tracked my order just now like I have been several times a day each day (lol), and it has been shipped from Sydney with a Startrack reference. Order changed from 'Shipping' which it had been since Kristy's email to 'On The Way'.
Seems like Samsung got overwhelmed by the pre-orders as others have mentioned but also that they're actively trying to send them out but taking a 'worst case' ETA with people so they don't get even more upset when another earlier date comes and goes.
Very excited and will be hitting that Startrack tracking refresh button every 5 minutes all day tomorrow :D
For those not intending to send in their trade-up phone and just cop the fee, may I ask how does it work? Do you just go silent on asurion and not send anything in? Or do you reach out to them and let them know youve had a change of heart and keeping the phone?
First time doing this so its new to me. Id like to hand my old phone to my parents instead.
Also for what its worth, I ordered two blue 256gb, one for myself and another for my brother, on 18th and 19th. Ive recieved my first order yesterday, along with the accessory refunds, and my second order is coming tomorrow. I did recieve an email from the infamous kristy for my order on the 19th.
I think as someone said above, theyre just managing expectations and extending the ETA.
Screen definitely isnt as vivid but its not a deal breaker!
You just dodge emails from Asurion like a toxic ex and move on with life.
S24U Orange 256GB got marked as on its way this afternoon. Ordered on 19/1
I just checked my order again (S24U T.Blue 512GB, order date 19/01). Estimated shipping date is getting worse, from 30/01 to 12/02, and now 27/02/2024.
Wtf!!
My order for Samsung S24 base model (sapphire blue) 512gb also got changed from 12/02 to 27/02. This is actually outrageous.
"Start shipping from 27/02/2024 Standard Delivery"
yup, happened to mine as well; WTF! going to call Kristy and ask for a different color.
Can you share her contact ? DM is fine if need be. :) i have a feeling ill get an order update i don't want to see very soon.
@kinglaiho: Contact Kristy here
https://form.jotform.com/240286981065866Ive also emailed asking for compensation
@0 0 0: I have actually gone on chat and requested compensation. They said they will add it to my file and contact me. In the meantime, I have made a complaint to ACCC for misleading shipping times provided at time of sale.
@Ryansta: Haha thanks. If like the previous years, a delay for online exclusive colours was advised, I would have been able to choose a different colour. I'm not fussed abt colours as I use a case.
Latest update from them is that the back office team will respond in 7-10 business days.
@DReg: My exact thought, I would not have chosen the colour if it indicated it would not be available with the rest of the colours.
Its a pre-order, I wanted the phone on release day, not whenever Samsung decide they have availabilityWe had an agreement, I give them money, they provide my order by their designated date. We agreed, they got their money. Now I have nothing.
@Ryansta: Their website is still accepting a new order for S24U Blue with shipping date from 14/02. So, basically I'll have more chance to get the phone sooner if I place a new order than the one that I pre-ordered on 19/01 (with new shipping date 27/02)?
@kampret: I think for new orders (made today), they would probably get delayed further. Possible into March… There are more reports of delays for EU, US and etc. Little delays for India, China and South Korea though. Sadly it seems they just didn't stockpile enough phones to meet the pre-order expectations. Samsung should improve on their delivery and manufacturing. If they cant meet the delivery date, then do not advertise it and send out Kristy's emails… Karen would be much better than Kristy tbh.
@kampret: So i ordered on the 20th and at time of checkout it said delivery from 07/02 and its still sitting on delivery from 07/02. Not sure if its going to change though.
@DReg: I think that's totally fair for you to ask for compensation. Can you impart wisdom as to the words you used for them to comp you?
@Leonart: More on the lines of them charging me on 19th, promising delivery by 29th and now the uncertainty of when exactly they will deliver which beats the purpose of pre ordering earlier. If the exclusive colour takes more time, they need to be upfront in order to make an informed decision. I believe the system should be able to reflect actual dates expected for delivery similar to Apple.
Just an FYI, they haven't got back to me about my request for compensation. So only time will tell whether it was worth requesting for it.
Anyone cancelled the trade? I put in something for $1. How much will they charge me if I cancel? Already charged me $1. Website says they can even charge me the discounts I got with the offer. can they do that? I was hoping for $1 + max $60
yeah you'll get charged $61
Is there an option on the portal to directly cancel? Or is it through support?
You need to contact the trade company directly by email or on the trade portal site.
They take ages to reply. I have been waiting since 23rd for them to cancel a trade in device and refund it.
Samsung support can not help.
Received S24U 512GB Titanium Grey just now. Timeline below:
ordered 19th Jan midnight with watch 6 and band order changed to shipped on 30th Jan,Also on 30th Jan around 4:30pm, received email from Kristy dispatch delayed to 5th Feb showed its on its way on 1st Jan1st Jan, Star track tracking number appeared on Aus post App
2nd Feb Received phone 10.00amWATCH box came with the seals inside the box. Not fussing about it as the watch looks clean and fine.
Took Startrack a month to deliver :O
Has anyone ever tried to do an exchange/refund at physical store for an online purchase?
I got the S24 and added a Watch6. I want to exchange the camel band for a black band. Prefer to just do it in store rather than go through the overly inefficient returns process online.
Compensation for delay of S24U 512 blue was offered 10% discount voucher for a home appliance purchase.
🤣 ask for a watch 6
Samsung:
Please let us know how you'd like to proceed with your order, given that the only available compensation can provide is a discount voucher and not a free accessory.
Would you still want to wait for the order?
Given their RRP on home appliances are much higher than buying from places like GG or JB Hifi, the voucher is just "a slap in your face, be quiet and keep waiting for Kristy"…
yeah, thats pointless.
Who's Kristy
like Muzeeb but Samsung
If you have a Samsung product at home, you can always ask them for a 10% discount voucher. You were fooled.
Can't they just come back to us and offer if we want to change to another color? I will take this offer.
S24U 512gb Titanium Grey ordered 20/1
Shipped 31/1
On the way 2/2 and shipping info added to AuspostWhat other accessories do you have? Maybe that might've delayed it?
I cancelled my accessories except for a earbuds case that's in stock.
@notaname: That's odd then. Doesn't seem like orders are processed first in first out basis. My order is shipped to Tas, doubt it'd make any difference.
@Kibbelhs: Seems to be the case… They seem to be processed at random, not based on initial order date/time.
Samsung Australia needs to get a better stock and order management. Customer service is just hopeless, maybe their AI can do a better job.
How long it takes to get refund for item cancelled.
According to comments, you'll get it when you've received the phone.
I got the email on the delivery day and refund money the next day
I got the refund 3 hours after received the phone. Paid by PayPal
How do I apply for a refund for my ear buds? I can't find anywhere to initiate the process.
F
You don't need to apply for refund. If you cancelled the accessories the refund will process after the phone delivered. Normally couple hours later.
So do i need to log back into the Samsung education store and cancel the accessories? Where can I find the cancel button?
@B13Z: I didn't order from Samsung Educaiton store but from EPP.
I used my desktop PC to cancel (and not the mobile app). I went to the standard samsung website and logged in: https://www.samsung.com/au/
Click on Orders
There should be a button called "Cancel Order" which will let you select which item(s) you want to cancel.BTW, this has been discussed in the thread a couple of times. I suggest you go through the entire thread.
phone just turned up today via startrack. Didnt even get an email..lol
status on the web site says on the wayDo startrack deliver on Saturday, finally its on the way, says estimated delivery on 5th, titanium blue 512gb, ordered on 18th.
hasn't been the case for me, sat all long weekend at the depot, and arrived on Monday
Just got my titanium black today after ordering on the 20th. Just waiting for the trade in instructions and the refunds.
I am gonna be the only loser who ordered on 18th and will be receiving the accessories next week but phone still not on the way.
Any good website to resell this phone for a good price? Or what price you got if you able to resell?
Look at your local facebook marketplace, the selling price will differ from area to area. Also which phone are you reselling? S24? S24+? S24 Ultra/
Got my titanium blue 256gb. Came extremely quick, posted yesterday and received in WA around 3pm today.
In fact it's come so quick that Auspost never even notified me about it coming today, and it still says it's on the way from Perth Airport. Does anyone know when it's going to update as I have not yet received my refund from the accessories until my item gets marked as delivered.
any update on the refund?
Sorry for the late reply, yeah on Monday it updated my tracking as delivered. A few hours later I got the email from Samsung + Afterpay that the amount was refunded from my account.
Hey guys,
Strongly considering upgrading to the s24U 256GB from current note 10+.
Just wondering what the lowest price someone has achieved without sending a phone in to trade (as well as cancelling accessories)
Any info is much appreciated!
Around $1010 + $60 trade in fee
Thank you!!! I was testing and this was roughly the estimate!
Hey, for those that have received their phones, is anyone's phone really hot after using it for 5 minutes?
Also when you are videoing and going from 3x to 5x zoom does your video jump to focus? like it's not smooth at all, you can really see the change in lens?
Thanks
Yes, feel the same phone getting hot very quick and when charging always gets very hot
For those who cancelled accessories and for all their items, how long did it take for you to get the accessory refund email?
within 2 hrs after item has been delivered
Thanks. Been more than 4 hours and nothing. Maybe cause it's Saturday?
How do I apply for a refund for my ear buds? I can't find anywhere to initiate the process.
phone got delivered yesterday but samsung app still says on the way and tracking says delayed. do i have to select delivered on Post app for it to be updated as delivered and asessories refund.
also i didnt get a reply paid satchel to send back.
I didn't receive a prepaid satchel last time, I had to log into my trade in account and generate the postage label.
Same with me, still waiting.
You don't get a satchel. You take your email to auspost and they give you a satchel there.
you goto post office and pick a box. put in the trade in and bring it to counter and let the Post Officer scan the label. Fully paid for by Samsung.
I never got a box at Auspost, just satchel.
I think the last time i traded in i just picked a box and brought to counter. Either way, if confused just line up and ask the officer
Anyone received email or confirmation for the watch 6 redeem offer through jotform? I still haven't heard from them. Hoping I didn't miss out.
Since I haven't heard anything about my phone (ordered on the 18th) I feel I should at least be getting the watch.
(Edit: yes, aware how entitled that sounds - but Samsung has a lot of money and I have very little. So whatever)No, wait 2-3 months.
Any idea if you get an opportunity to change the delivery address? I might be moving in next couple months
Same boat except I was going to trade in my Watch 4. Might cancel trade in and wait for the free watch confirmation and sell this somewhere else.
Anyone having issues with cme applying to cart… it wont show
make sure you already have gone through the trade in process. It only works after you have applied a trade in.
Looks like they sent out a bunch late yesterday. Both my friend and I received email late at night that the order's been shipped and picked up by Startrack. ETA Monday.
I received the phone. The driver might have forgotten to marked it as delivered. So I have not received the refund for the accessories. Do I need to contact them or just wait?
Ask for it to be delivered 😉
Same for me. Delivered on Friday but tracking still stuck at "out for delivery, arrives today".
same driver? is the guy above your potential.. relative? you do realise the implications of sharing your AusPost delivery experience lol
Not sure if anyone else got another reply from Kristy but it does seem like stock is going out based on order date/time
"We have been overwhelmed by the positive response towards the Galaxy S24 Series, with a significant volume being placed on the same day. Orders are reviewed, selected and prepared for dispatch in order of receipt, based on date and time. As a result, our delivery partner is expecting some delays in shipment."
This hints at further delays…
Seems to be more delays depending on country of manufacture from what I read. S24U can be from China, Vietnam, India or South Korea. Not sure where Australian stock is being manufactured… Unsurprisingly those countries are ones with little or no delay in pre-order delivery. Too bad Samsung wont be making a factory here to high labour cost…
Also read that orders are not processed based on order time/date, albeit only on some. Weird - probably just their systems not coping with pre-order volume…Australian stock is from Vietnam
None of it seems like stock issues, they keep saying shipping issues based on too many orders at once.
Ridiculous, we pre-ordered 10 days before their first shipping day.
It most likely is stock, but Im also not sure how you sell something you dont have. As a store, they get assigned stock. If you sell 1000's more than expected, surely at some point you need to stop selling to meet customers expectations or mark items out of stock so people move towards items in stock
I just received my black s24u 1tb this morning. Ordered on the 20th, invoice said would ship by 7/2 but order status was 'on the way' on the 2/2 afternoon.
I also got my refund and return instructions about 2 hours after delivery.
Hopefully everyone receives their orders and refunds soon :)
lucky you.. same order and ship dates, but still awaiting dispatch. I hope 'blue' is worth the wait :)
ordered 19/1, got phone 2/2, status changed to delivered 5/2, now 6/2 still waiting email re. refund and trade in
Just received notification through aus post that my order is on the way! Ordered S24U 512gb titanium green on 21/1.
Mine's coming today.
Anyone knows if Asurion will block you from future trade-ins if you dont send in the said item? (after they charge 30/60)?
S24u 512 blue is still awaiting…. ordered on the 19th.
Same. Ordered 19th 11.58am 512 Blue.
I ordered at 19th 14.55. pm. 😂
Also still waiting for blue 512… same order date…
Received my Titanium Blue 512GB at 11:30 AM today, ordered on the 18th. Also got a refund email for the accessories.
Congrats blue gang. Ill hold the fort
First 512GB Blue that Ive seen delivered, thought they didnt exist :)
I think there is @ruttager whose had been marked as shipped, get it by 6 Feb… Not sure if he received it.
Did you make any contact with Samsung at all while waiting for your phone?
Yes I did chat with them when it said on my order that dispatch date was 12.02, I argued with the agent and he said he has asked for expedited shipping, I didn't bother after that but then next day got an email saying it has shipped and delivery date will be 05.02 and it turned up today.
Anyone put in their Redemption for watch and heard nothing?
Was one of the first to redeem. Also.
No, wait 2-3 months.
Damn, I just need confirmation that it's in the pipeline to be sent out.
Any more people facing with S24U getting hot while on charge or after few minutes of usage? As menrioned by few users in the coments above? I am receiving soon and just getting worried.
my S24U (violet, 256GB) has been in silicon case since day one. never noticed it's hot, maybe the case is that good at dissipating heat? no complaints whatsoever, it's the greatest phone I have ever had (upgraded from S22U, before that I had A53, S21+, Pixel 6a, Pixel 3 and a bunch of useless iPhones god what was I even thinkin, but I still keep some old iPhone 7 running just to get free Apple Music through Shazam once in a while)
Thank you for your insight.
You guys putting screen protector on S24 Ultra?
Tempered glass on first thing I opened mine.
Tempered glass will take away the anti reflective feature of the new screens though?
Nothing some 1000 grit wet sanding won't fix
I'm also planning to use one, can you share which one you went with and fingerprint works fine?
Finally got my S24U and I'm upgrading from a 6-7 year old Huawei Mate 9 so this should be a pretty big change.
I find it funny that some games look worse on it because 1080p was the native resolution and now it needs to be upscaled.
The speakers on the S24U are also utter garbage. It's so damn tinny. Enabled Dolby Atmos but still tinny to the point the sibilance hurts my ears. In contrast, my 7 year old phone absolutely blows it away which I find hilarious.
The fingerprint sensor also fails too much after putting on a screen protector, even with touch sensitivity increased. Maybe I need to add more angles of my fingerprint. Not gonna lie, even Huawei's Mate 9's fingerprint sensor on the back of the phone seems like a better implementation since that's where my finger goes when I pick up the phone but that's 7 years of habit talking.Oh well, I'll just have to focus on the positives. Processing power is definitely better.
can't say I share the experience around speakers, find them adequate - but I never had mate 9 so can't compare like for like. coming from S22U there's definitely improvement in this space, but that's not saying much as S22U was truly lacking in this space
fingerprint sensor hasn't failed me at all, even unlocking wet phone while walking around at a pool hasn't been an issue - but I don't have screen protector on
performance is awesome, no doubt there
I think the only thing where I would improve it is weight. titanium is nice but the brick could have been lighter
I am using this screen protector and fingerprint sensor works perfectly fine every time. These are tempered glass screen protectors, but pretty thin and flexible, and pretty cheap in terms of cost as you get 3 protectors and a guiding tool to align perfectly.
Totally agree with the speaker. S23U had lot better sound this one sounds so cheap.. the only regret so far.
Happy with the speaker, much more presence than my old Huawei Mate 20 Pro. Fingerprint sensor also lightyears better than my old phone, has never failed. Even with oleophobic screen protector on.
Has anyone returned their phone via the trade in? Mine seems to be taking the scenic route. Movement yesterday was:
Arrived at facility
VILLAWOOD NSW,on Mon 5 Feb, 12.09amTransferred
VILLAWOOD NSW • Mon 5 Feb, 12.37amArrived at facility
WETHERILL PARK NSW • Mon 5 Feb, 7.13amAwaiting collection
WETHERILL PARK BUSINESS CENTRE
WETHERILL PARK NSW • Mon 5 Feb, 7.57amIn transit
WETHERILL PARK NSW • Mon 5 Feb, 7.58amOnboard for delivery
VILLAWOOD NSW • Mon 5 Feb, 8.57amIn transit
CHULLORA NSW • Mon 5 Feb, 9.26amOnboard for delivery
CHULLORA NSW • Mon 5 Feb, 10.47amAnd has been stuck on that since.
I would say it's awaiting collection at Wetherill Park, the tracking just came through in the wrong order, which happens a lot with Aus Post. Awaiting collection at Wetherill Park is correct, they have a PO box there and they pick them up. Posted mine yesterday in Sydney and it got there today - also went via about 6 different aus post facilities haha
Thanks!
It looks like it's on the (virtual) move again:
Onboard for delivery
CHULLORA NSW • Tue 6 Feb, 10.58am
I reckon the S25 will be released before I receive my S24. It is still awaiting dispatch
Does anyone know whether Samsung will permit a change of phone colour to use available stock rather than keep an existing pre-order in a "awaiting dispatch" status indefinitely? I've heard Samsung greatly underestimated demand for pre-order sales and that there is now a global shortage of some colours. Also, Australia doesn't appear to be high on the restocking list due to our market size.
I would be happy to change colours too if it meant I would receive it sooner
Damnnn by the time i get this phone, send trade in back, wait for trade in analysis, it'll be about a month of Samsung holding my 400 dollars. Not too happyyyy
I think Asurion is the one holding the trade-in security money.
Though Samsung is also holding the pre-order amount from 18-19 Jan, so they would earn some interest off it.
However thinking that I saved $$$ from this deal, I don't mind waiting for abit however the delay is frustrating for sure. Being well informed to expect the phone at a later date when placing the order is so much better than getting emails from Kristy… That just leaves a bad taste in the mouth…
Ah yeah I meant asurion but couldn't be bothered typing it. Same same.
I've yet to receive an email from Kristy, so will be interesting to see what happens the next few days.
My partner bought U256GB version today. Don't know what was done but final mobile price was $925 when traded in $5 device.
It's bloody good price considering same checkout was showing over $1000 yesterday lol
Which colour and EPP or EDU?
EDU
Don't know what was done
Invoice will show you
Your $250 bonus trade-in has been applied to your Galaxy S24 Series device, along with your eligible trade-in device value. Offer ends 15.02.24. was applied to your order total
Voucher applied! Your $200 bonus trade-in has been applied to your Galaxy S24 Series device, along with your eligible trade-in device value. Offer ends 06.02.24. was applied to your order total Voucher applied! Thanks for adding an eligible ecosystem device and/or accessories to your Galaxy S24 Series purchase. Your $100 ecosystem eVoucher discount has been applied to your cart total. Offer ends 06.02.24. was applied to your order total
Thanks for adding an eligible ecosystem device and/or accessories to your Galaxy S24 Series purchase. Your $150 ecosystem eVoucher discount has been applied to your cart total. Offer ends 06.02.24. was applied to your orderTotal Savings:$1,413.96
DeliveryFREE
Total (inc GST)$1,112.04I cant seem to get it that low, max saving I can get is $1214. Are you using rewards too?
days after the device was delivered, still waiting an email from samsung re: trade in device return details and cancellation and refund of accessories.
anyone in the same boat?
should i contact samsung or waitsame here!
Please post anything changes for you
will do. thanks
Same my order was fully picked up on 3rd feb and my order says "picked up" and Monday I called customer service on where is my accessory refund and they said to wait a few more business days for the refund e-mail but nothing.
Edit: Just got off the phone with online sales orders, 7th Feb 3pm. Rep advised refund should come 3-5 business days when all other items are full delivered. But some how I don't believe them… I'll wait up to 7 business days and see if I get it at all.
did u get trade in details? where to send and label and stuff
I got the return email.
If you didn't you can go here to get your label
Would love to know of anyone who ordered on 19th or after that, have received the Blue titanium 512gb or it has shipped. TIA
I ordered just before midnight on 19th, 512 blue s24u.
Status is still awaiting dispatch, says 'ships from 7/2' (originally said arrives 7/2).Mine is the exact same
my issue, is 'ships from' is a pretty generous string. that could mean March.
Mine is Start shipping from 12/02/2024
Well, could be worse. I ordered on 20th just after midnight and I'm on 27th?!
totally the same, still awaiting……
With the Samsung Rewards how long does it take for the points to show up once items are delivered?
Hi All,
Newbie here with my first ever post. Need your advice please.
I ordered the Samsung Galaxy S24 ultra and buds 2 pro through the employee portal on the app. I was charged $1619.
I aded a trade-in phone for $5 and got the $$350 trade-in bonus. I also stacked up GALAXYAI code along with the default $150 ecosystem bonus for buying the s24 ultra and a $200 CME code (total $805) in discounts.I feel the 20% disc and the 5% disc (for first order through the app) has not applied correctly. As per my calculation the final cost should have been $1463. I even called samsung about it but they said don't have access to the portal/app so whatever is applied must be right. I proceeded with my order as I didn't want to miss on the discounts (one of the discounts was expiring on the 6th feb).
My invoice shows the phone at $1332.43 and the buds 2 pro at $287.22
No matter how I calculate the maths is not adding up.
Can anyone of you wizards help my fried brain?
Thanks
If you've already paid then you accepted that price. If it wasn't correct then you shouldn't have paid
I only paid as the offer was ending yesterday night and the agent wasn't helpful.
Your individual price for the buds 2 pro seems high. They're $279.20 on the education store. Did you definitely get EPP pricing?
Head logged in with the gov id but I feel the discount didn't apply properly.
You definitely used the general store because you cannot use gov portal on samsung app, only education portal. So you gained 5% and lost out on 20%. It is unfortunate but it is what it is.
Worth doing it on PC and phone to see and compare prices.
Might not be too late to cancel the order and wait for another deal.
You have ordered from general store, not EPP. $350 trade-in bonus is for general store. And EPP portal cant be accessed from App. Still not a bad price for phone.
No. The general store pricing was higher. I verified that.
like… 5% higher? 😂
@CodeXD: Sorry but if it was just 5% that I received as discount even then I feel the calculation is not right (yea.I know I might sound dumb but right now my brain is truly fried with samsung's way of calculating and displaying discounts).
Can you please do the math and share?
@Nps: I have access to Samsung EPP with 20% off. I just tested it now by adding S24U 256gb to my cart and used $5 trade in just like you did.
product price 1 item $2,199.00 Free Samsung Care+, 1 year device program FREE Trade-in Galaxy S7 - $5.00 Total savings: -$694.80 Total Inc. GST $1,504.20 I don't have a CME code or applied the GALAXYAI code but CME is supposed to take off $200? So that is already $1,304.20 without the GALAXYAI code or additional accessories for just the phone. Which makes me think you did not get the 20% off from using government portal.
@CodeXD: Sorry, couldn't re won't earlier as this site has restrictions on the number of posts a new user can make in first 24 hours.
I ordered the S24 ultra 512 GB.
@Nps: You can check the discounts applied in 'My Orders'.
What size did you order? And sure the trade-in value was $5?
@ozzbargainer: I ordered the S24 ultra 512 GB. I checked the order and it doesn't mention the 20% discount anywhere.
I called Samsung and they said can't do anything about it now even though clearly it was misleading information from their end😭
They weren't even willing to let me re-order at the same price ☹️
@Nps: General store didn't have 20% discount but had double storage pre-order offer. This is what you could have got with a $1 trade-in device.
S24U 512GB: $2,199
Buds2 Pro: $349
Trade-in: $1
Cart Total: $2,199 + $349 - $1 = $2,547Discounts:
5% app: $127.35
Trade-in bonus: $350
CME coupon: $200
Ecosystem discount: $150
GALAXYAI: $100
Total discount: $927.35Final price: $2,547 - $927.35 = $1,619.65
Same in EPP store: $1,567.20 ($52.45 cheaper)
@ozzbargainer: Thank you. Your maths adds up.
Not sure how people on this site (in earlier pages) managed to save so much (few people got it for as low as $1188).
@Nps: It depends on when and how the order was placed. Best prices availed for S24U 512GB after all discounts and cancelling accessories were
if ordered before 21/1 with $1 trade-in and $350 worth accessories
EDU - $1091
EPP - $1186
General - $1250if ordered between 21/1 and 6/2 with $1 trade-in and $250 worth accessories
EDU - $1159
EPP - $1255
General - $1322
I paid $1,182.28 without the 5% app discount. This was for the S24U 512gb and $5 trade in and refund on all accessories. Used both GALAXYAI and CME.
How did you get the refund of on accessories? I want to do the same to reduce my loss.
Cancel the accessories
Anyone blueys who were "shipped from 07/02" get any updates today?
Congrats on joining S24U blue "ship from 12/02" waiting group… hugs
I don't think you would get anything. My order was from 19th for 512 S24U and it is still at "awaiting dispatch"… If you do though, let us know.
Tried connecting to Samsung support chat and always get "leave a number and we would call back" - no call back EVER! Useless support!! Massive letdown!!I have the same 12/02 date, but have little confidence in being fulfilled by or on that date as they seem to have just picked a date 2 weeks from when we were supposed to get them by. We should be asking for interest payments as they took payment almost a month ago but have delivered.
Mine is showing shipped from 08/02 and collected support many times but as above, couldn't connect to anyone to anyone from support and no calls. Still showing as Awaiting dispatch. Invoice shows get it by 7th Feb. :) Ordered on 21st 2AM. Not sure if any movements from blue gang after the initial ones from other people comments.
They said they shipping based on order date. I ordered 19th at 1pm, still awaiting dispatch… Planned shipping is 12/02
I ordered at 19th around 12:00am and I am still awaiting dispatch with planned shipping for 27/02. Actual bruh momento
same, ordered 512GB BLUE S24U AT 19th 2. 55pm. still awaiting… shipping from 12/02.
No updates for me unfortunately
This thread is making me re-adjust expectations. I ordered a 256gb ultra (non blue) on 4/2 and it said shipping from 7/2… looks like its going to be quite a wait.
I feel sorry for all those haven't received their phones yet. For those who pre-ordered S23 devices last year, when actually the phones started to receive their first major software update and was there any big issue been resolved by the first update
Man, I can't wait to receive my s24U Titanium Blue today :D /s
Do I need to do anything about the Samsung care plus? Do I act only when I need to replace my phone?
If I give the phone to someone, get they use the care plus?
Spoke to Samsung re delayed delivery and was advised of a shortage due to the unexpected surge in demand for the S24 line. All expected shipping dates have been adjusted accordingly but they could not advise a date at this time. When I asked if I could expect delivery in Feb, Mar or April they could not confirm when it would happen only that I would receive an update when stock was available. Strap in for a long wait, not a good sign!
Pretty disappointing but not unexpected for Samsung to drop the ball on customer experience and service. They could have gotten on the front foot of it by offering to allow customers to cancel their orders for a full refund or wait and be compensated with a small token gesture. Probably should look up who heads up customer experience in Australia via LinkedIn
Completely agree! When I told them their handling was unacceptable, the call "dropped out." If Google would price-match what I paid for the S24U on a Google 8 Pro, I'd jump ship in a minute but right now it's more than 2x greater and I have no use for $390 in Google store credit. Google will also probably match the Ultra's AI features by the end of 2024 through firmware updates without Samsung's reported 2025 cut-off.
I'm not on Linkedin so can't follow up per your advice, I'll just wait and see what happens.
No one (with the right state of mind) would advertise that he/she is the head of customer support for Samsung - not a good thing for public viewing or bashing…
I think Samsung should have some stock/inventory stockpiled in anticipation of pre-orders. Not ramping up production to meet the influx of pre-orders. Just poor planning and lack of trust in their own products in that sense…Maybe not ideal for business stand point to stockpile 'cause of storage, handling and etc but this gives more customers fast access to new S24 devices.
More devices in the market makes greater presence and marketing for them - more people use and brag about the phone etc…
The faster market penetration for S24 would significantly reduce iPhone's share and can only be beneficial for Samsung… Again, poor management and lack of trust in their own products here!Of course, if you are influencers or someone with large social followers, you would probably get an invite for "complimentary" S24 Ultra a week before the launch and no waiting needed. You probably get the box hand-wrapped and with an autographed letter from the customer experience manager with direct email address and 24/7 phone assistance.
Reading posts in reddit and other forums, it appears to be more delays happening, except for certain countries. About a week to 3 weeks… It appears Samsung prioritises those for obvious reasons… And Australia isn't one of those. Expect more Kristy's "excellent Samsung Experience" emails, peeps!
That’s a bummer, can I ask what color/storage combo you ordered?
S24U 256GB Yellow and Orange
I just jumped on JB HiFi online to see when an S24U 256GB yellow could be bought and delivered, got the following:
FASTEST Team Global Express 27 March
Australia Post 1 AprilDoesn't instil confidence in potential dates for a lot of preorders from Samsung direct…
Here's how to cancel your accessories!
- Log into your Samsung account.
- Go to your orders and find the order for the phone and accessories.
- Click the dropdown arrow. You will see the phone, 1yr free Samsung Care and you trade up the top, and the accessories separately down lower.
- At the top right of the order you will see a Cancel Order button. Press it.
- Now select the part of your order you want to cancel.
- I chose 'change of mind'.
- You will instantly receive an email confirming the cancellation as well as the order details updated to show the accessories have been cancelled.
How long does it take to receive the refund for the cancelled accessories?
I received my phone on Friday but still no refund. Payed by credit card.Can we do that even when status show 'order shipped'?
I don't think so. Once the order has reached "shipped", that means the item(s) had been marked and ready for shipping. You can reach out to their support and ask.
yea, apparently for samsung 'order shipped' is not exactly shipped. So as long as you have the option to cancel them I don't see a reason why you can't.
edit: just saw the other reply. May be you can try as long as it let's you cancel it. The worst that can happen is you receive the accessories and you do a manual return. if you get lucky, you get the refund and the accessories :)
Ordered the orange S24 Ultra on the 28th of Jan and at the time it said arrives on 7 Feb 2024 and then a few days later it changed to 'starts shipping from 07/02' where it still sits today. Still stuck on 'awaiting dispatch' with no change in the 07/02 estimated shipping from date. Is it worth flagging it with Samsung support? Can't imagine that many people would've bought the orange colour
You'll get a generic response with nothing else.
Based on my experience, I wouldn't bother flagging your case to Samsung customer support. Even if you happen to get a "live" person to speak to you and not restricted to a chatbot, their staff don't have access to live stock numbers. A significant number of early orders under the early GALAXI AI promo period (first tranche) remain unfilled. Samsung also appears to have reserved significant presale numbers of AU S24s to official resellers at the expense of their direct online customers. You can go to JB/OW/HN and purchase certain models right now which online are "unofficially" on backorder. The disappointing part of this process is the continued deceptive dates for availability/delivery suggested on the Samsung online store which seem to contradict what staff are saying.
but but.. what about the online exclusive colours? The didn't have to reserve that for other resellers.. They just dropped the ball on this one. I am so tempted to cancel the order, but might have to wait a bit to get similar savings on the phone again.
Well finally got an update this morning. Still saying awaiting dispatch but the 'start shipping from' date has changed from 07/02 to 22/02! Very annoying considering Samsung takes payment at the time of order rather than at the time of actually shipping the damn order like Amazon. If Samsung only took payment from the time the order ships then I wouldn't be pissed about it to be honest
I ordered mine on 6th Feb and it is showing Shipped. I got notification from startrack as well.
S24 Ultra Orange 512gb.
My ultra blue 256 ordered 20th turned to shipped today. Miracles do happen
edit - no tracking yet. hope there's no chance for further delays once changed to shipped.
True. Checked mine just now after follow up with chat for 2 days and it now shows as Shipped with status Get it by 13/02/24. Blue 256G ordered on 21st 2AM. Finally some progress. What's your get it by date?
yeah same date.
Great, hope we get it by at least 13th. Looking at comments i was disappointed but let's hope best for everyone.
Received 1 512GB Purple and 1TB Orange this week. Still waiting on 2 512GB Blue models. All ordered on 18th. S24 Green delayed till end of the month!
Well, some good news.
S24U Orange 256
Ordered 4/2
Ships from 7/2Just now changed to “shipped” with a ETA of get it by 13/02
Worst part is, i dont even care if i had a blue. Id take grey or black. It will be straight in a case
My order was marked as shipped today, how/when will I get the tracking number?
You won’t, need to be ‘on the way’ to get a tracking number
256GB Blue 20/1 11pm order has just shipped
512GB BLUE 19/1 15.00PM still awaiting….
Feels
512GB BLUE 19/1 10:30am, awaiting dispatch, start shipping from 27/02/2024. I didn't cancel any accessory.
I'm a blue 512, ordered on 18/1, no movement still saying 12/2 (But I don't believe it)
@Pcoder: It was 12/2 a few days ago, then they changed to 27/2. I should cancel the accessories or order the other colors.
@jimojr: Might have too with the accessories but probably monitor us 12/2s as I think there dates are flaky.
You could end up cancelling accessories but not be in a better position.
Mine just changed to "Shipped" and get it by 14 Feb… No tracking yet since it is not "on the way" yet… Fingers crossed!
Blue 512GB, order 19th Jan.
My Ultra 256gb orange purchased 29 Jan, just shipped today.
Hmmm the hold up must be the 512GB variants then as my orange S24U ordered on 28 Jan is still stuck in awaiting dispatch :(
i made a purchase from this deal, a S24U and also a Watch6. However, i accidentally ordered the watch6 bluetooth, but wanted the 4G version.
When the order came, i opened the box before realising, however didnt actually touch the watch :(Now Samsung support say they wont exchange it as my box is opened.
I know its all my fault, but was wondering if anyone has got any tips on how i can get this bluetooth watch swapped for a 4G watch without incurring too much financial damage?
thanks :(
You sell the watch6 b/t on marketplace and repurchase watch6 LTE when there is a sale
thats what i thought :(
lots of places would take things like that back with a restocking fee, but samsung seem to be unwillingTry contacting Samsung E-Commerce Support (https://forms-prod.sprinklr.com/guided-workflows/64a28967637…) and pleading your case. If they can't help ask whether you can do a trade-up as a special case. Officially trade-ups are from Watch 5 Gen and below but no harm in asking. You'll prob need to wear a loss on the deal if they agree. Might also be worth your time to reach out to the [email protected] and [email protected] teams and see if they can help or direct you to the correct area. Best of luck.
256U Blue, Ordered 21st, was "Shipping from 08/02", now "Get it by 12/02/24"
Same here, 256U Blue, Ordered 20th, was "Shipping from 08/02", now showing Shipped and "Get it by 12/02/24".
Woohoo ordered on the 20th and finally shipped
512 blue?
Details!!! you need to provide context. ;)
Edit scrolled back - hes 512 blue, ordered 19/1.
:o
I have a 512 blue and my order was going nowhere, so cancelled the one accessory not in stock, the powerbank, which I don't think was as good as ones on ozbargain yet cost almost $40. Hopefully it will now move
its the limited quantity of exclusive colour devices holding you up. Blue appears to be highest demand compared to supply available, by a margin.
@Pcoder: Just turned to shipped, I cancelled one accessory which wasn't in stock and this might have helped.
1TB Blue
Ordered - 20th Jan
Latest Update - Shipped with ST today 8th Feb
Said Shipping from 12th so happy days since shipped today
Tracking also showing in Aus Post Apphow do you get tracking?
No official email from Samsung. Tracking just showed up in my aus post app.
How do I know it’s Samsung? They use Star track and my parcel is getting delivered overnight from Sydney to Melb and I am not accepting anything else so assuming it is what it is :)
Anyone did an online order for a store pickup? I received a tracking and it’s been delivered to the store last friday but no notification to pick up yet. Samsung CS was hopeless and no callback. Any advise? Thanks
Just visit the store and show them the tracking that it had been delivered to the store. A week to notify is acceptable, most likely your order might have been overlooked.
Thanks @nokia3660 i have also been told to come to the store by the CS rep on the phone.
good, glad it worked out.. btw if you hadn't figured it out already, I meant to say A week to notify is NOT acceptable, guess I just said it in my head and it didn't flow through to my fingers :)
My 512 24u blue hust changed from 7/2 to 21/2 . Ffs
I ordered at 19th 14.55pm, 512 blue, still awaiting…. says shipping from 12/2, but I don't believe it. Samsung should to compensates us.
Blue 512GB S24U here. Did anyone that filled in the form get a call back? Is it worth chasing up?
Have ordered a blue 512 S24U here. Got a call back after 3 days.
They just updated the same which is displayed on the website. High demand, samsung is trying their best, etc. Will be shipped on or before 12th (same is displayed on my order). When I asked is it like 100% guaranteed, it will be shipped by 12th, then it was all blabbering.
Managed to chat with them a week back, tried my best to get some compensation. Was offered 10% discount on any appliance/smart watch. I argued what kind of compensation it is when I am paying 450$ to get a 50$ discount, they were like sorry I am not the owner of samsung, and this is the instuction given to us, cannot do anything more.Just waste of time.
Live chat is basically disabled now.
The callback trick could be bypassed by insisting on chat support. They now say;"
I understand that you need urgent assistance about your order/refund/etc, please know that we are assisting multiple customers at the moment, please reach out to us again within 3-4 hours
"Poor, dismissive and deflective CS.
My order is marked as shipped and "Get it by 12/02/24". However, I'm flying on Sunday, is there anyway that I can expedite the delivery by tomorrow 11/02?
Tomorrow is 10/02.
Yes I meant 10/02
I don't think so. I was told by CS that there is no expedited shipping option.
For your references, I ordered Blue 512gb early on 18/1 and got delivered on 5/2
Blue showing multiple ETA for different people, and how early they get delivered to you depends on a lot of factors, not just order date
I order Samsung S24 using Samsung Trade Up for a Cracked Screen iPhone (it was mentioned we don't have to send the phone).. Now Samsung folks asking for the phone.. do we have to send the phone.
Update on the meaning of order status "Shipped" directly from Samsung today. When we see the status "Shipped," Samsung staff see something different at their end:
Samsung: The status of your order is Shipping Preparation. In ‘Shipping Preparation’ status, Delivery Orders (DO) have been generated and transferred to the warehouse. The warehouse will then pick, pack and dispatch the order. The status of your order should progress to 'Shipped' status within 6 hours for our Hand Held Products. The turn around time for the delivery lead time for our Mobile Phones is 3-10 business days.
For the estimated delivery date of our Mobile Phone or Hand Held Product; It's 3-10 business days or you can check it here as well on your end using this link.
Me: There are 6 statuses online: 1) Order received, 2) Order accepted, 3) Awaiting dispatch, 4) Shipped, 5) On the way, 5)Delivered.
Samsung: On your end, Shipped means it's being transported from our warehouse to our courier which is AU Post.
Me: Just so I understand "Shipped" online means "Shipping being prepared at Samsung Warehouse?"
Samsung: That's right. Either Samsung Warehouse or our Courier which is AU Post who's assigned to delivering the orders.
Samsung: Aside from this concern, is there anything else that I can help you with?
Me: I didn't realize this was so complicated. Thank you for your assistance.
Samsung: I understand what you've gone through and since you're one of our Samsung Loyal Customer, I would like to offer you a voucher code to compensate the inconvenience that you experienced. The voucher code will be sent to you through this chat. Are you planning to purchase any Samsung products within the next 30 days?
what was the voucher ?
The voucher is for 10% off a Samsung Watch and appears to be stackable with other watch promotions. I believe others reported being offered a voucher for 10% off any Samsung electronic product.
Are you planning to use the voucher? I missed the boat with the s24 ultra deals and I'm on the lookout.
Don't know yet if I will use it, I'm still considering upgrading my current watch.
Well yes, the definition of shipped and on the way by Samsung has already been answered on here.
My order status just changed to shipped from awaiting.. i ordered at 19th afternoon. S24u Blue 512GB from Samsung EDU Store, and also ordered a watch 6 face and a bond. I got a Email from K. and said will ship from 12/02. Maybe it will be early than that time.
I guess we would get it on Monday at the earliest. Does Startrack even deliver on Saturday?
Yes, I heard they deliver on Saturday.
Nice! Hope so, now just waiting for tracking number. Anyone gotten the tracking number yet?
@Simon616: have you gotten yours? is it "on its way"? Mine still stuck at shipped…
S24U 512GB Blue - Ordered 20/01, shipping starts from 07/02, status changed to Shipped today (09/02)
Wtf.
Same phone, ordered prior and status moved to 21/2 today.
Time to escalatedefinitely escalate. I did show them my frustration on 07/02 via live chat, not sure if that had helped though.
Changed to shipped not long after chat. The screen protectors are still on awaiting. Not fussed about that, though!
Mine just moved out to 13/2 from 12/2.
Edit: oh whilst the date move out another day looks like status is now Shipped
probably that's your get it by date. Mine is showing get it by as 14/02. Hopefully it turns up sooner
2 x S24U 512GB Blue just changed to shipped for delivery on 14th for me.
Ordered on 18th.
Mine is coming tomorrow :) (only shows in AP atm)
Both Blue 512GB showing on Auspost App they are coming tomorrow
Shipping for me is now showing up in my Auspost app
S24U 256GB Blue in Auspost app, Delivery expected Monday 12, Ordered 21st.
Who else has not received refund for cancelled items after receiving phone? My order has been delivered but does have 'UpdateError' when i check my order. I also haven't received an email for sending the trade in phone in either.
My first order has 'Updated' and I received an email with details to send the trade in phone straight away. This order I did not cancel any items.
Can anyone please suggest screen protector to use with S24 Ultra that works with fingerprint? I understand this takes away the screen reflective feature but willing to sacrifice for screen protector. Amazon reviews has mixed comments for the fingerprint scanner so looking to get some suggestions.
Using the ESR from Amazon. I saw the reviews, but fingerprint works fine here.
Yes, make sure to register fingerprint after installing it and enable touch sensitivity in settings
Yes, that one
Using ESR as well, no issues
you using the ESR case too?
No, im using spigen liquid air case
I am using this one: https://www.amazon.com.au/Ferilinso-Samsung-Galaxy-Ultra-INC…
Cheaper than ESR and comes with 4 instead of 2 screen protectors. No issues with fingerprints.
Thanks, I'll check it out.
I ordered the Galaxy S24 Ultra Anti-Reflecting Screen Protector
Hi all, recieved the s24u last wed and all setup. Time to return my old note 10.
Can anyone advise if the s pen of the old Note 10 should be returned to asurion with the device or not? I remember reading that accessories like charger and s pen should be removed from the box before sending the old device back. I wouldnt mind keeping th s pen as it still works with the s24 u as well. Can someone please confirm? My return value was only $5 (defective screen) and i do wish to return the device and not cop up the $60 fee…
This is the US t&c's which states the pen needs to be sent
https://www.samsung.com/us/trade-in/terms-and-conditions/
"You should ship only the Trade-In Device, including S-Pens for phones, to Samsung. Do not send accessories, keyboard covers, watch straps, chargers, memory or SIM cards. If you trade in a tablet or laptop, do not send the included S-Pen."
But the AU t&cs, couldn't find that the pen needs to be included: https://images.samsung.com/is/content/samsung/assets/au/care…
Your trade in is only $5, I would keep the pen if you need it for the ultra. Samsung is only going to keep the $5 if they don't receive the pen if they it violates the T&Cs
Provided that trade-in value is only $5 and you return your Note 10, maybe keep the pen with you. Its unlikely to have more fees there
Thanks @hasher22 & @Elquines. The T&C's you sent mention in point 8.2 (b) ensure that You also post to Us Your stylus (where Your Existing Device comes with one).
I highly doubt the old stylus will ever be used especially when im giving the note 10+ device back. I'll just return it and not risk the $65 at stake for something which will probably never be value to me anyway…
Thanks for the response and sharing these T&C's
Oh great it is in the Aussie T&Cs, I'm glad you found it. TBH I was skim reading lol and searching for 'pen'.
Yeah, I would have sent it too even if it didn't state it in the Aussie T&Cs just to make sure
Apparently magsafe cases are interfering with the s pen. Was going for an ESR clear case but may change now. Does anyone know a good quality/decent protection clear case with no magsafe for 24 ultra?
Using the ESR MagSafe clear case right now. Just tested and wrote the whole screen in Notes and there's no interference.
I have a jtech magsafe clear case, and there is no interference unless i add my esr wallet. When that is attached there is a clear problem, dead zones and unresponsiveness. Are you just using the case or another accessory? Ive heard it depends more on the accessories than case itself.
No tracking updates for 48 hours after "Transferred" in Auspost app…? Anyone else or have StarTrack lost my package. Still in Sydney when it's meant to be at my house in 8 hours.
It'll arrive. Tracking is often behind with Startrack as they move very quickly.
new update coming 13th :)
Hope magsafe is fine on quadlock. Expensive case!
Just received my quadlock. s-pen seems to work fine with the magsafe case.
Only thing I don't like about the case is that there is no "lip" around the screen on the left and right sides. Only at the top and bottom. So seemingly a bit less protection compared to quadlock cases I have used in the past (Samsung S21 & S9).
Anyone with a "Get it by 13/02/24 Standard Delivery" receive their ST codes yet? mines still sitting on shipped
Same for me. Changed to shipped on 8th but no updates. Hope we get the tracking today. Generally ST will deliver in a day. As long as it ships by today, I think we will get it by tomorrow.
what was your get it by date after it changed to shipped?
13 Feb
Mines just changed to “On the way” and refreshing my Auspost app now shows the ST number. Expected tomorrow.
Thanks. Yaaahhhh, it's showing for me as well. I was refreshing from morning and lost the hope. ;) Finallyyyy…
Mine showed up in my AusPost app well before Samsung emailed me the tracking details
Same, Samsung hasn’t emailed me with any tracking
My Samsung S24U initially had a "Get it by" date of 07/02/24, then 12/02/24, and now 13/02/24. Unfortunately, I still have no tracking details, and the status has remained at "Shipped" for over a week now. When I reached out to Samsung's customer service (early hours), they provided me with a Startrack/Auspost Connote (consignment) number. However, when checking on the Startrack connote search page it displayed a message saying, "No items/jobs matched your search in the last 21 days." I'm not entirely sure what this means, but it doesn't seem promising for receiving any delivery either today or tomorrow.
Adding to the frustration, live chat support remains mostly unavailable, with only the Concierge Team from Samsung Care responding due to a "high volume of interactions." They've now promised an "update" callback at some point in the future. It seems like Samsung's chatbots are the only ones actively engaging with customers at the moment
others here have posted about receiving their phones before tracking activated, we've already been waiting ages should be here soon
Contacted the live chat support… got in with 8 tries…
Status was changed to shipped since Friday. And there is "get it by 14th Feb".
Chat couldn't get any tracking number as its shipment date is apparently or conveniently changed to today… What a massive letdown yet again.
So for those in similar positions, I think we could be in for some waiting yet again.
And the chat mentioned the delivery could take up to 10 days… I was like (-.-")
Come on Samsung!You won't get a tracking number when it's in the "shipped" stage. You will get a tracking number when it's in the "on the way" stage. If the date is correct, you should receive the tracking number tomorrow.
same boat, get it by 14/02. I was really hoping that it would be a realistic timeline since stock has been actually allocated. To be frank I have lost most of the excitement around getting a new phone.
Still no update callback from support but Samsung has updated my order to "On the way." Startrack tracking details are also now showing on my AusPost app with the phone having arrived from Mel in Bankstown this arvo and collected by courier. Delivery is scheduled for Tuesday, fingers are crossed for all expecting phones tomorrow.
Has anyone got their refund of cancelled accessories back? Samsung e-commerce is mucking me about
Timeline
30th Jan: Picked up order from store
7th Feb: Called samsung e-commerce to check on refund, they stated wait up to 5 business days for the refund from the date of collection to process. I advised it's been 7 business days from pick up. Rep said to wait another 5 business days… so she changed her story.
12th Feb: No e-mail confirmation or refund yet. Called samsung e-commerce to check on refund again, rep said the refund was initiated on the 7th when I called but that's not what the rep on the 7th said to me. He then said to wait until 14th feb, if I don't get the refund, call my bank.Conclusion, I don't think it's the banks problem, its a Samsung problem and I purely think they haven't processed the refund.
Asurion processed my phone return the next day and I saw a pending refund already in my bank account transaction.
Ultra 1Tb blue delivered last Friday.
Accessories refund processed today.
Pretty impressed considering they have no clue when comparing to my previous Samsung experiencesThanks for the update, I don't know why mine is taking so long.
What type of refund notification you get? SMS or E-Mail confirmation?
Also, can I do a charge-back you think, if it's taking forever?
You will get an email with a credit note which is like a credit invoice.
Refund is already pending in my ANZ app.
Chargeback can be your last resort but a year later you will have Samsung collections calling you asking why you did a charge back lol
Reason I know this is because they sent me a DOA TV and the customer service was pathetic, no refund till 3 months hence I did a charge back.
I do agree with you and a lot of others Samsung are all over the place for after sales service, they genuinely suck and have 0 clue.
I feel your pain because you want your money back. Am still awaiting Asurion as I did a trade and the device got delivered back to them today so would love my $400 refunded back so that’s the last piece of this puzzle!
Good luck
@darkknightwayno: Thank you for the update!
Asurion is much more better as they will give you updates on when they got the phone and when they assess the phone (usually a day or 2 later, same day if you're lucky) and they will process the refund on the same day as the assessment.
I will do a chargeback for sure if I don't get it in the next few weeks. I sent an e-mail using the samsung e-commerce form today and I am glad I got a fast reply from an actual person.
They said:
"I acknowledge your email and I sincerely apologize if up until today you still haven't received your refund for the cancelled order. I will have to escalate this to our back-office team for further check. An update will be posted up to 7-10 business days and you will be informed directly through email or phone call.In case you haven't received any update within the given timeframe, please let us know so we can send follow-up notice."
@hasher22: Awesome
That’s great news.
Thank you for the Asurion insights.I genuinely hope you get somewhere with Samsung as I have also had people respond but do nothing. It is a broken company and not sure how they haven’t been in hot water yet.
Keep us posted
@hasher22: Hey mate
Can you please check your Aus post app for the Asurion return was your device delivered to Wetherill Park or Regents Park in NSW
I am confused because my asurion trade device tracking says Regents Park as delivered but the E Label had Wetherill Park as destination suburb.
I believe they are not far away from each other but for peace of mind I want to clarify
Thanks
@darkknightwayno: My delivery label state:
Samsung
Trade- In Program - S
Po Box 6284
WETHERILL PARK NSW 1851But the final delivery was to:
Delivered
REGENTS PARK NSW • Tue 6 Feb, 12.03pm
You're not alone in experiencing difficulties with refunds for cancelled accessories. I got the device on Jan 29. When tracking order from https://shop.samsung.com/au/mypage/orders, it shows UpdateError on Tradein. Do you have the same issue? Check once.
I've been in touch with Samsung for the past 15 days, but unfortunately, there hasn't been any resolution yet.
Good luck to anyone wishing to return accessories. You will be on the phone for about an hour. It is an extremely slow process, and Samsung make it difficult to return items. Online chat is useless. You need to speak with a Samsung call centre person to progress a return and they request photos be sent while on the call to prove it hasn't been opened before they will progress a refund application.
why didn't you cancel them on the order page?
For some reason the option was never available when i clicked thru to cancel.
I had a similar thing happen to family, returning goods after they are delivered is an extremely frustrating experience. Took 2 months and escalation to fair trading to get the funds back.
After paying so much for the S24 ultra phone, I want to ensure that it is well protected in case my clumsy self drops it.
Can anyone please suggest a real good case and screen protector?
I got the esr tempered glass, anti glare ain't shit to me if my screen is cracked or scratched
ok here's my overall trip report
ordered s24U 256gb, violet, on 18th, trading in s22u 128gb for $495
after cancelling accessories trick ended up paying $630. kept silicon case and smart tag because I wanted them
phone received 29th, super happy with it
asurion approved condition and released $495 back
$630 - $495 = $135
$135 for 2 gen newer phone with double the storage, plus good case and smart tag - awesome deal. thank you OP. glad I waited for preorder deals..
I think you are deducting the $495 twice. You paid $630
lol I am so dumb! 🤣 yes you're so totally right, I paid $630
well, all things considered, I am happy 😁 that's the way my memory needs to file it. definitely better than how I got S22U, which was trade in of Pixel 6a and $100 loyalty points and I still was $800 out of pocket
What was the turnaround for Asurion to approve the condition? My phone got there a week ago and they still haven't assessed it.
my phone arrived there on 7th, 2 days later got confirmation they got it, and on the 12th they approved condition and released money.
Hmmm weird they got mine on the 6th and I got the email they received it on the 9th. Hopefully any day now.
Sent a galaxy watch for the trade in, asurion sends an email saying i haven't sent the watch yet. I check out auspost and it says delivered last Friday. Hope i don't get charged the deposit
Nah you won't, I got the same e-mail from asurion when tracking stated it's been delivered. They just haven't opened up the package and marked your phone as received. You should get the "we received your phone" email next few days.
Ultra 512 Blue finally on the way and expected delivery tomorrow
same in my case, luckily estimated delivery is showing as today. Fingers crossed.
Delivered about when you made your comment
how about that.. I am still waiting for mine though :)
Ordered on the 30th still awaiting dispatch
People who have ordered on 19/20th are just starting to receive their phones, unless they have ramped up their stock you are in for a long wait (especially if it is an exclusive colour)
Ordered 06/02. On board for delivery today.
Delays are probably colour and storage related
Anyone moved from S23 Ultra? I am with S24U now - I realised the battery drained very fast, I did a SmartSwitch … is it better to reset and re-do the set up?
But I have backup which I would like to retain.
I did a smart switch but unticked everything besides the stuff I wanted to keep (apps, photos, etc.), most importantly untick settings and start from scratch there
So u think can I can stick to SmartSwitch and untick Settings … the rests can bring across - incl. apps?
yes, that's what I did
Did you have similar issue on S23U?
No I dont. Thats why I am surprised it drained so quickly … same apps same settings - all switched from S23U. Like e.g. overnight it can drain 30 to 35% from 70% to 35%
whats best way to backup photos if you want to "start fresh" without smart switch? are yall using onedrive or something else?
Google photos and OneDrive
256G Titanium Blue ordered on 21st delivered and refund processing email received after 2 hrs of delivery. Total happy with the price except the delay but still worth it :)
Finally received my phone. Very happy.
S24 U 512 GB Titanium Blue - Ordered 20th Jan morning - Received 13/2 @ 12:30 pm.
Although the anti reflective screen protector is still "awaiting dispatch" so I will need to order a tempered glass screen protector from Amazon, so that I can use my phone.
@Austin 316: Nice, congrats… mine is still on transit, arrived at the airport this morning. But not with any driver yet… Do you know what StarTrack parcel service they use? I am hoping one day delivery so I can get mine today.
Thanks. Sorry I don't know what parcel service they use. How can I find that out? My tracking history shows the phone was picked up from Sydney yesterday at 2:15 pm and got delivered to me in Melbourne today. That's quick :)
Startrack should be
PRM (Premium) on Startrack website says Next Day service.
Thanks, got mine yesterday. Been tinkering with it. Moving from iOS isnt easy but Smart Switch helps alot
Love the phone
Anyone returned the device back to Aurison?
Can tou update on the process etc?I returned my device 5 days ago and still receiving emails to return it, even Aus Post tracking show delivered.
Their portal is useless and no way to contact…
Yes I have checked it up, and its not updated.
For ref my Aus post was 5th Feb and device delivered 8th feb to NSW…My only concern is the device delivery etc is not updated on tradeup portal
I'm in the same boat, bloody fustrating!
Posted my device 06/02
AusPost marked as delivered 09/02
Get an email on 12/02 reminding me to send in my device or I'll cop a $60 late return fee. Messaged them through the portal the same day about how I've already sent in my device and it was marked as delivered with the tracking #.
To this day the trade in status is still 'in transit to Asurion' and I haven't received a response.My trade in value wasn't massive but I couldn't imagine how the people with a $400-$500 bond since launch day would be feeling. Not happy, Jan!
@xdd: Update since I can't edit my original comment:
Device was marked as received and then assessed as good working order on the 15/02.
On the portal the security charge says it's been refunded on the 16/02 and to allow up to 10 business days for it to come through.Fingers crossed this refund comes through quickly and with no further dramas.
Received email this morning:
"Samsung Trade-Up: Assessment complete
We are pleased to inform you that we have assessed your trade-in device and the device matches the information provided to us as part of your Samsung Trade-Up.
We will be processing a refund of the Security Charge in full. It may up to 5 business days for the refund to appear in your account.
Thank you for using Samsung Trade-Up.
We're here to help. For further enquiries about the Samsung Trade-Up Program, please contact us."
FYI it was sent out on 2/2/24
delivered on 7/2/24 (based on tracking)
Emailed confirmation from Ausrion on 10/2/24
Passed inspection today 13/2/24Oh no i just checked my trade up account and it says my phone was assessed as non good working order. But there's no details as to why and no photos etc. It says trade in status "graded" but i dont know what that means. I sent Asurion an email but i assume it will take a long time for a response. This is so frustrating, the phone works perfectly, had a couple very small scratches on the screen but the trade in checklist didn't ask about those.
That's very concerning, if your device was actually good.
I have a Samsung fold 4 512gb to send in. I don't want to be screwed around.
Did you take any photos of the device before sending it? Asurion have a track record for being a bit dodgy.
Yeah i did take a heap of photos and videos, so I'm prepared to fight them on it. So frustrating! Will wait until they actually contact me and then escalate somehow I guess.
uh oh… i've taken none! :(
I know my device isn't worth much but if this was the case…
Will they then deduct he full instant discount applied at checkout from the same payment method used for the original order???
Sent on 01/02/23
Arrived according to Aus Post 07/02/23
Email from Asurion confirming receipt on 08/02/23
Email from Asurion confirming condition and refund 10/02/23
Refund showing as pending on 10/02/23Updated: Got email from aurison device assessed and refund will be processed in 5 days
Just set up my ultra. I seem to have the washed out colour issue - colours very dull compared to my s21 ultra icons etc.
Is this issue only on some devices?
Is this issue only on some devices?
No. It might not be an issue but how Samsung wants the colours now.
All devices
This is the final reminder to return your device within the next 24 hours, otherwise we will charge you a late return fee of up to $60, which is non-refundable.
Hmmmm
I had a $1 trade in device and was only charged $30
I had a $5 device (Samsung watch) that I didn't send back and now I've got a pending $60 charge on my card…..
Wow looks like the $30 charge applies to $1 not $5 trade-in values.
Do people get their phones packed in a padded bag? It's a bit underwhelming for a flagship phone.
Welcome to Samsung.
“$2200” delivered in a satchel bag
Yes mine came in a padded bag.
Yep padded bag and also the postie left them at our front door, so just you know, $5k worth of phones sitting out in the open (two s24 Ultra)
but it was a "safe place" /s
Yes it was. Box had some damage even with padded bag. Phone was okay though.
Abit disappointing with the way they pack the phone(s)…
512gb Blue S24U collected from post office yesterday and refund notification received for the cancelled accessories.
Also received request to send in trade in deviceAnyone not yet received a refund? I cancelled a phone and accessories over 3 weeks ago and havent received anything.
phone delivered 2/2 but no email from Samsung abt refund of cancelled accessories. called today 14/2. they said they are waiting for all order to be delivered. told em how can the cancelled items be delivered. lol
anyway they said they will expedite the order status to be completed then will get email n refund. will wait for Asurion email to send the trade in device. they did say login to trade up and generate label. but can not be bothered
Same issue. Check your order status on order tracking, there might be TradeUpError on order status like mine. Received phone on 29th. I have not received Refund for cancelled accessories yet. I also Generated label and got refund mail from Asurion.
Did anyone manage to add Samsung Care+ after making the order? My phone is now delivered but it does not have Samsung Care + in the invoice, I tried rg2.samsungcareplus.com like few users suggested to get it for $1 but can't seem to get it to work. Seeing if anyone else has a similar issue?
No. I am also not seeing the $1 option. Keen to know if anyone has managed to buy it or get it added for free.
My phone is now delivered but it does not have Samsung Care + in the invoice
You also get an email. Mine went to junk mail in Gmail
Thanks for the hints. I don't see that in my phone either, and can't see any emails.
@Austin 316: I am in the same boat - no email and also not visible on my phone. This likely means it was not added to our phone on order. So need to figure out a way to add it now.
@newsim: FYI, I went to my closest Samsung store today and told them I selected Samsung care+ when ordering my phone but it's not showing in my invoice or on my phone. And to my surprise they happily added a free 1 year care+ for me.
May be try your local store :)
@Austin 316: Now if only there was a Samsung store in every state and territory! ;-)
Has anyone had luck getting 1 year care+ added online?
@marquisite: I have talked to samsung team they told me once your order is completed you will receive it in email. As i received my order on 2nd of feb but somehow in tracking it's still showing being delivered. Even i didn't get rewards point too.. hopefull they will complete my order manually and then would be able to get care+.
@marquisite: Yes, I didn't bother with Live chat too. My invoice also didn't Care+ as I totally forgot adding it while placing my order.
I dont want to alarm anyone, but I just received a 44mm free Galaxy Watch 6 graphite from Samsung this morning out of the blue from the first 500 to order a S24U competition.
I purchased from the .edu store as well
😯👍
Hoping other people receives theirs soon
So, those in the first 500 to order are in this competition automatically?
No, it was a form you needed to fill out
@Section2 There were 2 jotform links I believe. Do you know which one?
Were you notified? Is there a tracking number with the watch - Auspost app or text notification?
No notification to my phone or email, but when I checked my Auspost account today there was a tracking number. Item was sent yesterday.
It was the first jotform that was posted within these comments on page 8 from AltasMeow.
Just checked. Seems to be this link - https://samsung.jotform.com/240148282381858.
I think I filled up this form as well, the other jotform link had been filled (first 500) when I ordered… Fingers crossed!!
Lol people were thinking it was a scammy link
Yep just recieved mine.. only got the notification yesterday but wasn't sure what it was as i already had my phone
Could you please share your timeline of order? Specialy when did you receive your phone?
18/01-just before midnight ordered 256 Blue titanum
19/01- sometime in the morning completed the jotform (this was posted in comments)
02/02- recieved phone
15/02 - recieved watch@moneytomyway: Filled out form 18/1 just before midnight and I've got nothing too. I ordered from normal store and cancelled accessories, not sure if it makes any difference but just adding an extra data point for reference.
@Rad19874812: Have emailed [email protected] for a follow up. Will update if I have anything to share.
@Rad19874812: Same filled out form 18/1 before midnight and got nothing. From normal store as well. @Cuddlycat Did you get yours from the normal store too? or the EDU store?
@jumanji13: @Rad19874812 and @jumanji13 Did you have the option to select which watch model you preferred? I chose the 6 classic 47mm LTE.
@moneytomyway: Yeah, I posted a screenshot of the selection options in one of the earlier comments and I selected the same as you. It was the last option and had the highest number of available units.
@moneytomyway: any updates on the email? I remember emailing the same address a while back but got no response. Still unsure if I was eligble for the first 500 or not.
@jumanji13: No nothing from them yet.
I would assume Im the first 500 given I filled up the form earlier than some who already got the watch@moneytomyway: Same I did it on the 18/01 at night as well and there was about 250-300 left still when I summed up the count
@jumanji13: Hoefulpy they posted out different models in batches like how I received my watch 5 pro later than those received watch 5 for pre-order flip5
@jumanji13: I did not get the watch that i selected in the form. I was 100% sure i picked the LTE but i only got a standard graphite 44mm
@moneytomyway: Have gotten a tracking on Auspost and I got no other deliveries expected so I think its the watch
@jumanji13: Me too just got a random startrack tracking number in my aus post. I think i ordered the classic 42mm LTE.
@meowmeowmeow: I've also just received a random startrack tracking number.
I think I chose the Classic 43mm LTE. Phone was bought from the education store.
@issachar: Nope, I have yet to hear anyone getting a 47 mm via redemption yet. No auspost notifications either. Will update if i hear anything.
@issachar: Hello just an update, I chose 47 mm LTE, no confirmation spoke to 3 agents and they couldn't confirm if I won or not. I was told to email [email protected] and another agent gave me a 1300 number to promotions team, no reply from the email and i didn't bother calling the 1300 number. I just received a call from 02 8293 5712 (comes up as Samsung Australia on smart ID), agent told me I was an eligible winner and to choose the colour of the band to receive with my watch (5 options, but I couldn't hear much of it due to the thick accent). Hope you get a call soon.
I have checked mine and signature are required