what accessories did you have? I can't get the S24U 512GB to $1093.
[Pre Order] 20% off Samsung Galaxy S24 Range, Bonuses: $450 Trade-in, up to $350 Vouchers, 1 Year Samsung Care @ Samsung Edu/EPP » All Comments
1x galaxy buds fe
2x smart tags 4 packIs the smart tag back in stock?
Thanks, tags are now unavailable. Tried similarly priced ones, but can't bring down the S24 under $1193 :(
Ordered via Edu portal on Shop app.
$1057 for S24 ultra 256, A9+ tab, Buds FE.Traded S23 ultra 256 for $185, sell to monster munch for $850, add $60 for non return fee
Total $452Thanks ozbargain, see ya same time next year!
whats monster munch
if we dont return device, we only have to pay $60 non return fee right?
@Aemit: I returned mine when I did trade in but the email I received from Asurion said $60.
Someone who didn't send it in said even tho email said $60, they were only charged the trade in cost + $30.
@devize: Thanks for confirming. Still good to let people know that the email from Asurion will say $60 otherwise there'll be an influx of people complaining here saying it should be $30 ahaha
Thanks yep I meant mobile monster
Asurion charged me 60 last year as the non return fee
How did you get a $1057 total for S24 ultra 256, A9+ tab, Buds FE?
I don't understand the price breakdown here if the accessory vouchers are only worth $350.Cart breakdown was:
phone 787 (originally 1759, edu portal price)
a9+ tab 200 (originally 280, edu portal price)
buds fe 70 (originally 100, edu portal price)Oh right, I didn't see the A9+ in the tablet range and it's damn cheap. I just assumed it was much more expensive lol.
Anyone got a CME they can share
If you download the samsung members app, you can generate your own code by clicking on the S24U banner
Is there a way to download the app if you haven't got a working Samsung phone to start with ? My google playstore ( Oppo phone) says not compatible. Is there a web version ? I own a Samsung smart watch if that helps.
You can also get the CME code by going to Samsung live chat on their website and waiting to speak to a person and telling them you want to get the S24 ultra - they'll give you a $200 CME code which is the same as the one from the app.
@Slovenlynight: Not much of a fight from the live chat as others reported. Got my code in less than 5 mins.
No $100 voucher for migrating from iPhone or similar loyalty code this time around to stack to galaxyai and cme this time around?
2022 and 2023 deals seemed better for people who don’t need accessories
And what’s with this edu/epp/gov requirement for 20% off :( an additional hoop not available to a lot of ustrying to part payment with samsung rewards but the total value i have to pay is more than originally quoted
why is that
Can anyone confirm with the edu/gov discount, can you put 2 separate orders through with 2 different CME codes to be able to purchase 2 ultras under the one acc? We only have access to one gov email.
I tried but I was not successful placing 2nd order with separate CME codes.
Dammit. Thank you. Appreciate the quick reply.
GalaxyAI also works only once
There aren't even power adapters anymore lol
most things are OOS
Does anyone know if you can re-apply the coupon codes (GALAXYAI, CME) If you cancel the existing order??
No, one time use
I better just keep the original order then. Thanks!
I contacted the website rep, asked to cancel my order, and checked if I could re-use the CME code.
He provided me with another CME code after checking my order.
Is CME code for ultra only I want the s24+
yes
@Samsung Education portal, I managed to get:
S24U (512GB)
Galaxy watch 6 Classic 47mm (4G)after trading in my:
S22U (512GB, $555 trade-in-value)
Galaxy watch 4 classic 46mm ($70 trade-in value)for 1288.90.
Check my receipt below for vouchers used. (Preorder bonus, bonus via chat, and trade-in bonus)
GALAXYAI used during checkout
preorder bonus
Also got bonus via chat
trade-in bonusVoucher applied!
Thanks for adding an eligible ecosystem device and/or accessories to your Galaxy S24 Series purchase. Your $200 ecosystem eVoucher discount has been applied to your cart total. Offer ends 21.01.24 5:00AM AEDT.
Promotion applied to your order Thanks for adding an eligible ecosystem device and/or accessories to your Galaxy S24 Series purchase. Your $150 ecosystem eVoucher discount has been applied to your cart total. Offer ends 06.02.24. Promotion applied to your order.
Your $250 bonus trade-in has been applied to your Galaxy S24 Series device, along with your eligible trade-in device value. Offer ends 15.02.24. Promotion applied to your product in Cart Voucher applied! Your $200 bonus trade-in has been applied to your Galaxy S24 Series device, along with your eligible trade-in device value. Offer ends 06.02.24.
Promotion applied to your product in cart
- Total Savings$2,068.60
- Subtotal$1,149.40
- Samsung Care+ (including taxes)$139.50
- DeliveryFREE
- Total(inc GST)$1,288.90
- Total includes $117.17 in taxes
Steps taken:
Add your ultra device with selected storage.
Trade-in device
Select New customer, and select your device for trade-in
select appropriate Care + plan (1 year is free, 2year is half-price)
You can add accessories/add-ons on next page. If you want to buy the watch I ordered, You need to go to the watch page separately to order one, and get the bonus discount. After you have add-on you can apply GALAXYAI for more discounts.
You will be asked to provide IMEI/serial-number depending on your device on the latter page, and Asurion will charge the trade-in amount (be mindful)posted this but got marked as duplicate lol.
PSA: You can cancel any unneeded accessories to further reduce your order total.
As others have mentioned previously:
- After ordering, head to your order history or use this link - if your order status is awaiting review, you’ll need to wait until it moves to processing
- Find the cancel order option and select that - don’t worry there will be a popup to confirm cancellation
- Select all the accessories you want to cancel and select a reason - you can see the refund amount under each item
- Voila! Your new order total should be updated and you’ll receive a refund for any cancelled items
Is there any risk with samsung removing the discount from the phone too after seeing the accessories being cancelled?
It's worked in the past but it's not with zero risk.
They will have to modify the invoice, so pretty hard. They could cancel tho.
The confirm cancellation button stays greyed out for me after selecting the accessories :/
The status on my order moved too fast from 'order received' to 'awaiting dispatch'. Maybe that's why its not letting me do it.
Everything is due to be shipped on the 29th though.
Tried live chat and they were like we've got too many chats going, give us a number to call back.
try incognito mode on your browser. don’t log into your account, simply use the order tracker in the link above
That didn't work either.
@Ryansta: What stage is the order on?
if your order status is awaiting review, you’ll need to wait until it moves to processing
awaiting dispatch means it is too late to cancel
@CodeXD: Actually not correct, this is an issue if there's a Watch and a band in the order. I have a case and screen protector as well.
While selecting the Watch the Band gets selected as well and picking up reasons does nothing.
Meanwhile if I pick only the case or the screen protector one by one it gives me the option to confirm cancellation :/
@paisedo: Ive also got the Watch and Band… there was nothing else to add from the store.
Chat will also only help with a call back in 24-48 hours.
@Oh Daddy: @Ryansta @abs898
Yeah, I guess we can't do anything to cancel just the watch. I'm going to wait for the chat people to give me a call back and see if they can help with it.
Otherwise I'll try returning it once I've received everything.
@paisedo: I am going to wait until it's delivered and then return within 14 days. I am not going to risk the whole order cancellation considering Samsung support is pretty darfed!
@xT22: It is, under return terms they accept return on mobile devices which includes wearables. You will need to request it within 14 days of delivery
@paisedo: Still waiting for that call back… The watch and band has since been shipped so no option to cancel now. What a waste of time and resources
Go to support->mobile instead of order. That worked for me
Can you please explain a bit more on the options to select? Thank you.
Select cancellation reason.
Same issue here. Choose watch and band to cancel. Choose 2x reasons. Still stays greyed out.
Tried browser (incognito too) and app.
Does anyone know how long it takes to receive the refund of the accessories?
ahhah too risky for me. I wanna keep all my goodies > <
I tried this, accidentally tho. The problem was that the payment was not automatically adjusted (paid with Afterpay). You might risk having to deal with Samsung to process manual refund, or get the whole order cancelled.
All in all, it was too much risk and uncertainty for me, and I called them to get the whole order cancelled and put in another order.
The refund comes later. It will appear as credit on your after pay order.
Cancelled the cases in my order. I hope they process the refund to my paypal, the email only mentions a return of my samsung points but doesn't mention a refund to PayPal….
Anyone done this before and know what the refund timeframes are?
have done it before - takes 3-5 business days
I'm in the same as well
Worked for me while order was in 'awaiting dispatch'.
S24 Ultra 512GB for $566!! Hopefully refund gets processed automatically though
ok so for people who want a watch thats out of stock
go to the watch part of the store and ADD a watch face ONLY and in that you get to add on a band (discounted) and add to your order. it will be covered under the GALAXYAI promo too
did this for my wife to get the 40mm watch 6 with a better band then the standard when the addon page said it was out of stockKeen to see if it works!
pretty much no accessories left to use with the galaxy AI code.
No access to edu or epp :(get a watch. look at my post above on how to do it
https://www.samsung.com/au/multistore/government_au/galaxy-w…
if you want a link right to the watch face
now when I go to it the 44MM is only selectable but if I hit the clasic option and then back up to non clasic the 40MM is selectable now
then you pick your colour and then scroll down to the band (you can CHANGE the default band and pick what you want) and add it to cart47mm bluetooth classic faces are out of stock.
watch back in stock….black leather band still out of stock
@Aemit: It will ship just the face….I am going to ship with another band, then just do an exchange when back in stock. Hopefully that means I can lock in the 20% off through EPP.
Is there just 4 discounts 2 automatic and 2 u apply?
I thought there were 5.4,
150 accessory (auto)
250 trade in (auto)
200 trade in (code to be entered)
200 accessory (have to have OVER $150 in accessorys to be able to add - GALAXYAI)Do you know how much the acessory has to be as i did 200 and only 3 codes show up but after 400, then 4 codes show up
$350 if buying S24U / $300 for S24/S24+
It is step 2 in the deal description
Hey, can anyone tell me about unidays samsung offer ? Is it working? As after opening the page its asking me to login with .edu.au email id.
you need to log out of your Samsung account and click through UNiDAYS - it works like this
Thanks. Tried that. Its working now.
Mate, can anyone kindly guide me how to avail the Unidays offer without .edu.au email id access?
TIA
I'm going to do this tonight while I'm in from of the PC my phone is too hard. I'm risking getting fisted by Samsung if I don't hurry
Lol
GALAXIAI is invalid on EPP, is it only for EDU?
Was working before. What error are you getting when you add the code?
you spelt it wrong
GALAXYAI
username checks out XD
worked on both EPP and EDU
Got S24 Ultra 256GB for $826 (possibly down $550 if cancellation trick works) but I had a brainfart & missed the 5% off on mobile discount by checking out on the PC
Traded in S22 Ultra 256GB
Cancelled all the added on extras after placing the order (which I'm hoping will give me a refund of $275)
Does trade in require a card hold for the amount or can you still use afterpay?
They will take out the trade in value of your phone out of your card as security
What happens if you trade in any phone or tablet on the samsung shop app for the S24 Ultra but don't send it in? They say they give you $350 trade on the Ultra but seems like folks trading in old phone tech, can we trade in a old apple table? or if the offer only $5 for it are they still offering 350 and whats happens if not sent in?
Never done this before and I don't have a edu account and I am getting quite dizzing reading all these posts (sorry).
If you don't send it in, they'll charge you trade in value + $30 (no return fee)
You get to keep the $350 trade in bonus and do not need to pay it back
@CodeXD
Cheers mate 👍
I just checked the T&C in the trade-in pop-up, it says $60 late return fee, not $30?
It says $60, but people were charged $30 late last year when they didn't return trade in.
How much would galaxy buds FE sell for
Just cancel the buds after you buy it
I think ebay rates are about $80 to $90 so with a bit of hassle it might be better off to keep the buds and sell privately.
S24 512GB
Galaxy Watch6 Classic, 47mm BluetoothTrade in S22 256GB & Classic Watch4 Bluetooth 46mm
$868.40
If you dont send the trade in device to Asurion, can samsung charge you the tradein bonus? From the CME code?
I'm struggling to get some of this process working properly. I can't seem to manually log into my education account using the store app on my phone as it auto-logs me in to my regular Samsung account.
I also can't seem to select the condition of my 'trade-in' to select a scratched screen, for a $1 trade-in that won't be sent back.
Any tips?
try login to ur edu account on chrome first. then login in the app then it should auto connect when u go to edu portal in the app
I had to remove my normal samsung account from the phone and add a new samsung account with the edu email.
This worked thanks… a pain, but every little saving helps!
It's quite dumb why you can't manually type in which account you want to log in with, but I guess that's Samsung for you :p
While in the app click on my page, then under your name at the top it will say Samsung Online Store, click on it and at the bottom you will see two options one for education and one normal store. Select one and it will change the page to reflect the correct store.
It is so good that the codes nicely stack up. Through my work EPP, I managed to snag S24 Ultra 512 GB + Galaxy watch 6 Silver (Bluetooth, Bespoke, no wrist band) + A clear case + 1 Year Samsung care+ for $1107 (includes a trade in of $380 for my Pixel 7 Pro). The best pre-order deal ever :).
So anyway, Samsung tell me that there is a problem ordering via the business partner offers link on Westpac, and that they are already aware of the issue and support is trying to fix it. Just not sure when that will be, I am waiting! Westpac has 20% off the RRP of the phones, and then you get less of everything that you would on the normal retail site, such as $250 bonus trade-in discount instead of $350, etc. Most of the other codes will work fine and all like eco vouchers. But it still can work out a lot less if you do it this way. Only problem is your trade-in never appears on the order page (and no opportunity to add it later).
So I'll just be waiting here for you to fix it Samsung. When and if that ever happens.is this for consumers? Westpac EPP has disappeared from my Rewards and Offers page.
Yes, they moved crap around, it's annoying. But it's still there and actually slightly more discount equiivalent to the other ones 20%. but if you login on a web browser, once you get to the main accounts view scroll down, it's there under business partner offers. Similarly, on your app it's I think under the main page if you scroll down..
still trying to locate this on both phone and web. Are you an employee? Maybe I have Westpac spam mail turned off which is why they dont provide me access anymore
@OZcheepsk8: Oh it says when you open it, only available to business one plus account holders. I have one of those accounts. Not sure why the restriction but there it is
Watch 6 claim form is now missing. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAa
https://samsung.jotform.com/240148282381858Yeah yesterday it said reached 500 and closed
that was this form https://samsung.jotform.com/231997947008874
The other form was still active as of 2 hours ago. I think we've been data harvested
What was the other form?
@Oh Daddy: my link above that ends with 858. allowed you to select your watch 6 after putting in your order number
@Oh Daddy: honestly we provided our order number and email which allows them to modify our order. I think this is bordering of fraudulent activity if its not generated by samsung
@OZcheepsk8: I thought that initial link which showed the available inventory was provided by samsung chat though. I could be wrong.
@JR63: Yep I shared that link as it was from a Samsung rep that I was on the phone too. Didn't ask for any credit card details or ID, just name and purchase order ID number
@JR63: The 2401 or the 2319 form? I think @OZcheepsk8 means the later form that starts with 2401 may be a fradulent one that got made after the initial one filled up.
@JL1: The 2401 is the initial form from the 18th that I also got from chat support with form to choose Watch6. 2319 is the one from 19th that only showed "Sorry 500 have been claimed" or smth.
@jumanji13: Ah I see! I was not sure as I saw the 2319 form posted first then the 2401 form which is missing now. Let me know if you get the watch! Wish I decided to buy on first day to get the watch.
Chat support did not give me any forms yesterday.
@OZcheepsk8: I saw that second link posted but did not complete my order early enough to try to fill it out and now the form is missing. I hope everyone out there is alright. I sure wanted to give it a try without thinking it might be fake.
What is that form for..?
Hi everyone, I put in all the details for the trade in, but where do I get the trade in code for the discount? The trade in is in the order but I cannot see any $250 trade in bonus applied?
Hope someone can help!!
$250 is automatically applied. check above the pricing and discount. theres text saying trade in bonus is applied
I don't know why for some reason it is not showing. Do I need to submit my trade ID inside the app?
oh no, you should do this on the website. dont use the app
@OZcheepsk8: Trying to get the extra 5% discount on app! Is there anyone that can help me with how to add trade in details in the app?
@OZcheepsk8: Yeah it's showing as $1 trade in but there are no discounts showing. Only the $150 and $200 from GALAXYAI code?
@OZcheepsk8: Thanks, I realized after an hour it was because my trade in was linked to accessory and not my phone in the cart which didn't activate the discount!
Are the codes dropping to 100 value at midnight?
It's after 72 hours. So should be tomorrow
$200 eVoucher offer ends on 5:00AM AEDT 21st January 2024, and eVoucher will revert to its original value of $100 starting 5:01AM AEDT 21st January and the eVoucher offer ends 11:59PM AEDT 6th February 2024.
Bonus storage, $150 eVoucher and additional bonus trade-in credit of $200 offer ends on 6th February 2024 11:59PM AEDT.
Bonus trade-in credit of $350 offer ends on 15th February 2024 11:59PM AEDT. Samsung Care+ offer ends 11:59pm AEDT 28th February 2024.
Cheers! Still got some time then
Thanks champ
How do you get this $200 e voucher?
Wanna get the ultra through edu
ThanksThat's the code in post GALAXYAI
Here is my deal
s24 ultra dont know the price show full price at the end
-$200 loyalty discount
-$350 galaxy ai ( i got watch 6 but by the time check out it removed as it turned to out of stock but kept the discount applied)
-$720 fold 4 trade in
-$110 watch 4 trade in
-$200 trade in bonus
-$175 rewards point from last year purchase
out of pocket i paid $643.66
samsung education account wouldn't switch on the app so i had to use browser.
Trying the accessory cancel trick on a Paypal pay in 4, so will update if it works.
With a $460 trade in a will have purchased the S24 Ultra for $725 which I would be happy about.Trading in a Fold 3 I bought a couple years back for around $750 doing similar Tom Foolery. Works out a very cheap way to keep current flagships.
I added the Galaxy Watch 5Pro for my accessory as it was still available.
My cancel seems to be accepted by Samsung but my payment plan has not updated in Paypal.
Agents are offline so will reach out tomorrow and see how we go, I imagine the platforms will update and correct for the new purchase price (if they're competent so I give it a 20%)Why do you need to update your Paypal pay in 4? Paypal has already paid Samsung in full. They just need to refund you the price of the accessory and Paypal will keep charging you as in the original contract.
Purchased S24Ultra 1TB Titanium Black from edu store
-Clear case
-Anti-reflecting screen
-2x Galaxy Bud 2 (That was available) and then cancelled directly after order confirmationVoucher used:
-GALAXYAI ($150+$200)
-Trade in $250
- Trade in $200
- Traded my Note9 for $95
- Samsung reward points $5.5
Paid $1465 but waiting for buds to be refunded to my Paypal$1465 is before the refund, or after?
I had this in last night to sign up with my watch. Wife said no I just got the s23 so I cancelled.
Then now, decided stuff it I'm getting it. Free Watch is gooooone. Oh well s25 it is lol
Mine order is saying shipped. Thats faster than i expected.
Same here too.
But there is another step of 'on the way' so I think maybe it's going to dispatch, getting ready to be shipped
Took my time deciding on accessories since they are running out of stock but made my choices.
Purchased S24 Ultra 256GB Titanium Blue (+1 Year Free Samsung Care), S24 Ultra Clear case, S24 Ultra Screen Protector, a Galaxy Watch6 (Bluetooth, 40mm) Watch Face only, Galaxy Watch6 Sport Band and Core Tempered Glass for the watch all on Education site with Free Delivery!
So for discounts I got:
- 20% using Edu
- 5% for using Samsung Shop first purchase on moble app
- $200 and $150 eVouchers
- $360 for trading in S21 Ultra 128GB
- $250 and $200 bonus Trade-in vouchersTotal cost for 6 items before discount: $2,845.00
Toal cost I paid for 6 items after discount: $941.54
Total Savings: -$1,903.46Amazing!!!
Is the 5% and 20% automatically applied as i am not sure how to find out if the 5% was actually applied
20% for sure if you are on the Samsung Education Store Site. You'll see 20% off RRP where you pick how much storage space you want and before you click preorder you'll see the discount form the original price.
The 5% you can tell the price difference if you make the same purchase setup with and without the app on the Samsung Education Store Site
Thanks for explaining
Awesome work dude
How do you get the $200 + $150 e vouchers?
CheersI have the bonus trade in code, and will do the edu part
Thanks
$150 voucher is automatically added. $200 voucher is the GALAXYAI code.
Thanks brother
Legend
Got it
I spoke with a customer service rep who said stock should be getting updated tonight… waited and now even more stuff is coming up out of stock, not a whole lot left to order with the $150 and $200 accessory vouchers…
You could order 350 worth and cancel to get a discount on the phone
does that work?
I tried earlier and it does. However not without risk. And you wont get a full 350 discount. The refund is based on the discounted price in cart
@OZcheepsk8: I might just wait and see if they update later tonight. Have another day before the $200 GALAXYAI voucher drops to $100
@Bargains hunterr: I had to cancel via phone. rep said 3-5 days from when you get the email saying your refund is getting processed
My order status has changed to shipped.
Same
Isnt it only supposed to arrive on 7 Feb or something like that? Mine's currently awaiting dispatch
It's supposed to arrive on the 29th. In the past couple of years, it's arrived a day before launch. Just because it's shipped doesn't mean it will get delivered asap.
When Apple ships, they put a special not 'not to delivered prior to so and so date. Let's see what Samsung did!
@Oh Daddy: In prior years (as i have purchased every year for the last 3 yrs) it would typically be delivered (to MELB) around 2 days prior to the specified date.
Mine still saying awaiting to dispatch. Ordered last night. Are we getting earlier than the official launch day on 7th Feb?
Pre-order devices will be dispatched from the 29th. But from past records, Samsung usually get is don't a day or two prior to the committed date.
I see everyone going to 512? Isn't anyone going for the 1tb ? Is it because of the snapdragon?
all ultras are snapdragon
I went for the 256 and didn't need the 512. Most of my data is in Google one either way. Saved $200
Most people went 512gb for S23 Ultra because it had 12gb ram, but S24 Ultra 256gb already comes with 12gb ram
I think its more to do with the price….all S24 Ultra's are snapdragons
I think 512 is a nice middle ground.
256 would probably be enough for me, but given the memory isn't expandable, I figured I'd go for a bit extra given the current deals.
I went with 1TB as I normally keep the phone for more than 1 year
1TB is kinda nuts for the avg user
I've had s21 256GB for 3 years and still just 140.5/256GB used..
You must be taking heaps of videos?
Yes I agree
Galaxy S24+ Onyx Black 256 GB + 3x Galaxy Buds FE - $1,107.73
I have my trade-in ID created but it says invalid trade-in ID even though it shows on their system
When I made mine on the trade-in app it was for in-store only, so I did it through the checkout process in the Shop app instead and it worked fine.
All watches are currently out of stock (apart from watch5). Booo. That's the only accessory i want to use the voucher on.
Guess i'll wait and hope they restock overnight, or otherwise wait some more and get the $100 voucher instead of $200.I managed to get s24 512gb ultra down to $395, with trading in 23 ultra 512gb. Has anyone been able to do better?
I dont mean total cost, just the phone so if were to buy it and cancel the ither stuff to just get the phone it will cost me $395.
I got a screen protector, case, and something random to make it go above $350 for accessoriesscreenshot of all the accessories?
how did you cancel $350 accessories bonus after placing the order?
Can get it down to $312 on EPP. Assuming cancelling all accessories
Oh how, couldn't get that, what did you get.
I used the student accountAdd accessories to as close as 350 as possible with GALAXYAI. Trade in. CME. Phone should reflect $312
@michael9865: The random accessories i picked were 4x galaxy tab s9 smart book cover + galaxy tab s9 anto reflecting screen protector. Government EPP portal
@OZcheepsk8: Ooh great job, $84 more for me, so, not too bad.
Was thinking of ordering 4x buds FE and then selling each for $90 which would make it closer to $250 but too lazy
@OZcheepsk8: I have tried many options but can't reduce the phone price below $44X.
https://files.ozbargain.com.au/upload/103495/109968/s24_cart…
not sure what I am missing. Using partner rewards EPP.
@OZcheepsk8: where are u finding those acceossires
im using the shop app and only see phone case, tablets and watches and chargers
95% all out of stock too@furythree: Look at tablet accessories. Closest I got to $350 was the S9 Ultra book cover + S24 Ultra clear gadget case + KD Lab CORE Tempered glass for Galaxy Watch 6 44. I think it was about $360 and converts into around $285 in refunds
Edit: Ordered about 10mins ago so definitely stock
@0 0 0: hmm the phone app doesnt even have tablet accessories as a category
i added 5 different cases instead and got it to around $370close enough
i suppose the next step is to cancel these accessories after the payment?
@furythree: when your payment goes through. go to your order page. sometimes its awaiting approval (you need to wait until its order accepted). If it goes through and is immediately order accepted, you can cancel order, then select the accessories to cancel whilst leaving the phone and samsung care
@OZcheepsk8: thank you
currently stuck at the trade in stage. wont accept my online payment deposit for the trade in. want to throw my fone at the wall dealing with ausrion
@0 0 0: i figured out why
i was using the $1 headphone trick. turns out theyve disabled this in the latest version of the app. updating the app now to trade in something else
What did you do? Mine was $550 with same trade-in .. didn't bother with 5% code.
My S24U has shipped today
Does anyone know if theres any restrictions buying more than 1 s24 ultra on the EPP portal? Trying to get one for my mum.
No but i think the galaxyAI code can only be used once per account, maybe the same with the other codes
Thank you
Correct. I had to create a new account
Can we create another account with same edu email?
Anyone have issues with the trade up app not being able to process security charge payment? I keep getting "unable to process your payment. Please try again" error.
Don't use the app. Do the trade in in the cart.
Wow didnt know that was an option. Thanks!
Just checked my order using: https://shop.samsung.com/au/mypage/orders and every item in my order have been marked as shipped. Very cool!!
No email update yet but I wouldn't be surprised if we get our phones before the 29th.
I ordered Thursday around midday.
Does anyone know if they shipped out the s23 pre-orders early last year?
Mine says shipped too but I have no tracking of any sort. I ordered on Thursday evening.
I am wondering if Samsung moved them to shipped to stop people cancelling accessories lol
Thanks for the tip regarding cancelling the accessories! I wish I knew this previously as I've been buying the Fold and S Ultra every year but didn't know this trick.
$1182 (no EDU discount sadly) for the S24 Ultra 512gb after $5 trade-in of my Gear S3 Frontier watch. Been using the Fold 3/4/5 and was starting to get RSI from the weight. Hopefully I don't regret changing form factor
Buds FE back in stock. Potentially others
Because peoppe have been ordering and then cnacdlling accessories
Smart tags back in stock too
My order from the EDU store via the Shop app. Used both accessory vouchers ($350) and both trade in bonuses and the additional 5% discount. Traded my 256gb S21+ ($330).
1 x Galaxy S24 Ultra (256gb lime) $651.77
1 x Galaxy S24 Ultra Clear Case $21.28
1 x Galaxy S24 Ultra Anti-Reflecting Screen Protector $21.28
1 x SmartTag2 – 4 Pack $92.22
1 x Galaxy Buds FE $67.53
1 x Galaxy SmartTag2 Rugged Case $15.83
1 x Galaxy SmartTag2 Silicone Case $21.28
Subtotal
$891.19Really wanted the duo wireless charger instead of the buds but didn't want to miss out on the smart tags again, so pulled the trigger.
when i select the 256gb its the same price as the 512 gb due to "free storage upgrade" for the same price as the 256gb
the 256gb is preorderhow are you getting this 651 price
Also the $350 voucher is just Galaxy AI and the second one you dont "use" it automatically applies
i assume ur 651 is inclusive of 330? thats misleading
It must be the Education Store/Government Store and you must be using the public store @furythree?
In the discounted stores, the 512GB model is at the regular price - not at the same base price as the 256GB model (before the 20% discount). I'm not sure how they got it so far down to $651, though!
i am so confused. i have an educational account
when i went through the checkout one more time (this time on the website to ensure it was education store) instead of the shop app, i added the same items and discounts
and it came down to the same price.
but i can confirm the website does show different 256 and 512 pricing as you said. but for the 512, post discount total was the same as i got in the app (i was after the 512 anyway, just confused how that guy got it sub 1k, he must be including trade in because if you add the 330 back to 651 it pretty much is the difference between 256 and 512 models)
looks like there was a toggle in profile settings on the shop app between education vs retail
i didnt know and bought it using retail
now it wont let me use GALAXYAI on the same account twice, so i cant cancel and reorder farrout
The double memory isn't offered on the EDU store so the 256gb model is available to purchase.
When the accessory vouchers are applied ($150 and $200) for some reason the shopping cart reduces the prices of all the items to reflect the value of the voucher. I don't know why Samsung does it that way but you can basically ignore the cost of the phone. I'm essentially paying $891 for the phone and getting everything else for free.
Samsung reduces the cost across the card based on value of goods and making it prorated.
That's so the discount doest apply to only certain items and people would obviously be able to delete the other making certain items realistically free.
Granted i wanted the 512 model. the total should be only 150-200 more than yours.
mine came down to 1559 less tradein value of phone
so if you make all other things the same i think my educational discount isnt applying properly
The website clearly says 20% off though. so i am super confused
it says:
Subtotal
$2,399.00
Discount Applied
- $1,125.02
Grand Total
$1,273.98
(i refunded the accessories)im unsure how the 1125 came to be. but stacking 350 tradein bonus + 200 trade in bonus (confused why theres 2) + 5% shop app discount + 20% student + $200 cme voucher
i get around 1273.24 (remove percentages first then subtract dollar value discounts)
frim 1273 you can deduct the value of the trade in itself (so 330) = 940
940 is roughly the premium of the 512 model
im unsure if the 1273 includes the trade in deduction already
the stupid invoice only mentions the $350 trade in, the $150 ecosystem and the 200$ bonus trade in vouchers. and 5% app. So there $350 missing in discounts unaccounted for
perhaps the $200 of the 350 is galaxy AI code, but doesnt mention it, and the 150 is the value of my phone i was trading in (note 10). which means it didnt apply the 20% off properly. theres no way to tell
what happens if i dont hand in my trade in device? do they refund the $150 but keep $60 penalty?
anyone else getting the "unable to process your payment please try again: error in the Trade up app
Don't use the app. Do the trade in at the checkout instead
was trying the $1 headphone trick which i just discovered is missing in the latest app version (was app only last year)
Am I right in my understanding that the cancellation of the accessories will just refund the final discounted price and not the refund of original cost price - the idea in this case is to still maintain the accessories discount applied against the phone?
but u keep the bonus discount though right
which is the "free discount" part
I registered here just to thank you so much for sharing this guide! I just got a fantastic deal with this through the EDU store:
S24 Ultra 256GB = $796
( - - Trade In: S21 5G 128GB: base $270 + $200 bonus + additional $250 bonus = $720 trade-in value )( Accessories with $150 + $200 bonus = $350 )
S24 Ultra Smart View Wallet Case = $42
Galaxy Buds 2 Pro = $214 (last pair of earphones died so I genuinely needed this lol)
65W Power Adapter Trio = $61
1x SmartTag2 = $34
1year Samsung Care+ = Free
1,147 Reward Points to use in the Samsung Store later.Total Savings: $1624.20
Order total including GST: $1146.80
And I guess I missed the 5% discount of purchasing through the mobile APP but the deal is so good I just don't care haha!
Should be quite the upgrade especially in terms of CPU and GPU speeds (double or triple performance, I think?). And… no longer having to deal with an Exynos chipset is a bonus (although the phone and camera on my S21 became significantly better on UI 5.0 compared to launch). Hopefully no more poor, battery-draining reception for Wi-Fi and Mobile too with the latest antenna. And the larger battery is very welcome along with efficiency improvements.
Happy Pre-Ordering everyone! Get in while small accessories are still in stock!
In the worst case, you can grab one of the Smartwatches or a Tab S9 tablet and pay a little extra which is still a good deal if you have a use for them. :)The wireless charger trio seems to be back in stock on the EDU store if anyone has been waiting for it. The other wireless chargers are still OOS.
Can you access members app via non Samsung account?
My members voucher is not stacking with normal call centre CME.
1st code is automatically deleted if I apply 2nd code
Only one CME code can be used. They are for the same $200 trade-in bonus when buying an S24 ultra.
People have stacked it. Check the previous comments.
I think there is particular sequence to get these codes stakced
People are stacking galaxyai and the cme code. The tradein bonus is auto applied. No ones stacking multiple cme codes
I've not read of anyone stacking two CME codes. I think you're mistaken.
@wombat81: Check this
https://www.ozbargain.com.au/node/826893?page=4#comment-1486…
I saw another person confirming the same things but cant find the comment
@Ash-Say: If you keep reading he confirms that he can't use the two codes together. I think in the original comment he meant that the codes were stackable with the other discounts, not necessarily with each other.
@wombat81: I think it might be stackable but people don't have codes via the right methods.
From what I've seen there are 3 ways to get CME code.
- Targeted email from Samsung
- Samsung live chat
- Samsung members app
That user specifically said they stacked 1 and 3, but from what I've read people are trying to stack 2 and 3.
@CodeXD: Tested all combinations (I have codes from those 3 sources) and it doesn't work. Only one CME code can be applied.
As far as I'm aware you can't stack CME coupons. I tried last night and adding the second one deletes both.
@0 0 0: Where did you get your 2 codes from? Is it targeted one from Samsung email and another from Samsung members app?
That is what I said earlier. I tried to stack, second one gets 'applied' but then deletes the first one and removes both. Might be possible if there is a glitch and someone got lucky.
Has anyone's order been marked as shipped after cancelling accessories? I cancelled some accessories and hoping there's no issues getting the rest of my order.
shipped here
when did u order? mine still says awaiting dispatch
did you already get the refund for those cancellation accessories? I have cancelled but no refunds have been made yet
It normally takes 3-5 business days for the refund to come through
Have you received an email confirming the refund will be done soon?
Yes, I cancelled some accessories and it is marked shipped. Unsure re the refund as I paid using after pay.
Hello, i purchased the S24 ultra. Is there a way to still receive the free galaxy 6 watch ?
The 500 unit redemption limit closed a while back
hey can u turn on your messages ?
Marked as shipped with accessories cancelled
when did u order? mine still says awaiting dispatch
Time / date of order pls?
Thursday 1pm
I ordered on Thursday too but only cancelled accessories this morning (Saturday) so that might delay my shipping if cancelling something sends my order to the back of the queue. Not sure how it works.
same here.
anyone know if preorders were shipped out early in previous years?
Anyone having issues with the GALAXYAI code? Getting this error: "Redemption limit of this voucher has been reached – please use another voucher."
Dont click trade in on the initial screen. Only add that on the final screen where you can enter the promo codes
Still same message trying your method.
Can only be used once per account. Have you already purchased a phone and trying to buy another on same account?
Yes, I have, this could be the reason why..thanks.
Ordered S24 Ultra 1TB, traded in S6 for $1.
Works out to be $1849.
Used GALAXYAI
$150 auto applied
$250 auto applied
$200 bonus using CME code as it let me stack
20% students discount auto applied ($2239) RRP $2799Added the following:
Buds FE
10000mah battery pack
Vegan leather case
Silicon case
Antireflective screen protectorWith the cancel trick, how would the refund work? I used credit card to check out and there's already a pending transaction
People are going into the orders aftee they ordered, cancelling the accessories and keeping just the phone as the phone receives some of the discounts from the codes.
Do we know if the remaining discount attached to the phone actually varies depending on what accessories were selected (and then cancelled) in the first place?
what you pick makes no difference except for the $. The closer your total accessories to 350, the better. What samsung does is evenly split 350 across all items in cart
I think what @OZcheepsk8 wrote is correct. Seems to be closer to $350 the cheaper the phone part of the order is.
@JL1: Yes. It's spot on. I tested the math with my initial tablet purchase as the selected accessory. Had to cancel the order and reorder with accessories value closer to $350 to optimise the discount.
Thanks, got S24U 512gb for $272 with Fold 5 trade in and cancelling accessories. Hoping Asurion doesn't chuck a fuss with scratches on the hinge.
thats cheap. how much was trade in value
$965 for Fold Z 512GB, used all coupons and EDU.
My S22 ultra has a couple small scratches too, hopefully no issues, i noticed the trade in questions didn't actually ask about screen scratches so fingers crossed
Shouldn't be an issue tbh take photos before you send it in
Yeah hope so! I assume they replace the screen to re-sell them anyway. Scratches only arrived recently, think it was my keys :(
Fold 5 has a bigger screen but ultra definitely has much better camera. What's your experience of fold 5 and what made you changed back to ultra?
Fold 5 was great for productivity/work but i also like to game on my phone and its abit awkward on that screen and and i found the outside screen abit to narrow and had issues typing every now and then. Battery life is also not as good but still enough. Also is the inevitable hinge failure, but all in all its a good phone but given i also use for game i prefer the candy bar phone style, camera was fine for me on my trip overseas.
I agree that the outer screen is too narrow to type. Just the inner big screen made me stay on fold. Ultra definitely has better camera and battery life. Most importantly, the charging speed is much faster on ultra. Fold has slow 25w charging which takes way too long to charge.
But Fold 5 512gb is worth 1400 on mobile monster or 1350 with scratches. So thats probably what I'll do unless I can be bothered with eBay
Yea I'm thinking of copping the non-return fee ($30?) and selling to them.
dont they put a hold on your card for the value of the device as well
$784.64 ultra 256gb with s21 trade in. Just cancelled all accessories 🙇♂️
how did you cancel all accessories after placing an order or while finalising in the end?
Just view your order history and click cancel, then it will open a page where you can cancel each individual item
How long can get the refund?
After completing the order go to view your orders there will be a Cancel order button - https://shop.samsung.com/au/mypage/orders
Click it then select the accessories you wish to cancel.
$1097 with $1 trade in, ultra 512gb. Cancelled all accessories
Is this price with 5% app discount?
Ended up just ordering what was in stock. I was originally going to get the wireless trio charger and the buds2 or buds2 pro but then realised that I hate in ears and would only use them at the gym so ended up getting the FE instead.
Total order ended up being
S24 Ultra 512GB
Galaxy S24 Ultra Anti-Reflecting Screen Protector
1 X SmartTag2 – 4 Pack
1 X Galaxy Buds FE
1 X Galaxy S24 Ultra Smart View Wallet Case (I'll end up upgrading to another wallet case that can hold more cards, but doesn't hurt to have a spare)
2 X Galaxy SmartTag2 Rugged Case (just added these to bump the order up to activate the $200 GALAXYAI voucher)Traded in my s20+ 5G for $185 plus $250 pre-order trade in bonus and $200 CME voucher (so $635 for a four year old phone which I'm pretty happy with)
Grand total paid - $1,183.23 (includes 20% education store discount)
Just ordered S24 Ultra 256GB in Titanium Blue from EDU store
Then I used cancel accessories trick and the grand total came to $932.69 - I'll be very happy if that would be the final amount.How did you manage to get under $1,000?
Do you mind sharing your method.
i only managed to get $1,028.98$932.69 is the price after cancelling the accessories , original cost was $1153.
Must have a higher trade-in value compared to yours
Will they check if I trade in a 512gb device but send in a 256gb device?
They'll check the IMEI you'd imagine
The phone needs to match the IMEI you put in when setting up the trade in. Imagine they will send it back if it doesn't match up
They are useless but not dumb!
Na its all good they wont check mate.
While ur at it, select 1tb and send in your 256gb its even better, they wont check, trust me bro.
will try that next time
Has anyone had any money refunded yet?
I did an original order but didn't add the members discount so when I cancelled i was refunded within hours for the full amount. Prior to cancelling that order I cancelled the accessories and heard nothing.
Ive done a new order now to maximise discount but lose the 5% app discount.. hopefully they refund the accessories. Not sure how a return will work if we get the phone with no accessories and end up not getting a refund.
Goodluck all!
You will be fine; all Samsung handheld devices and wearables have a 14-day return. If anything gets delivered, which I don't think it will, just reach out to support and they will create you a label.
Great. Thanks for the tip👍
How do you get the additional 5% off if using the EPP website?
First purchase through Samsung Shop app.
Don't think you can use EPP through the app, only the education store at this point
This
I was able to. In the app click my page then your name where it says Samsung Online Store. I had the option to change to education store.
Worked for me. U can log in to edu account in app and worked fine first time for me👍
Is samsung care supposed to appear on the invoice and order details? Mines not there.
yes, it should say "Free Samsung Care+, 1 year device program"
Nnoooo lol not sure where it disappeared. I also cancelled my accessories so not sure if i should email or chat to samsung about the missing samsung care.
oh crap just noticed Samsung Care+ is not showing on my invoice too
Did you contact samsung? I emailed them but never got a reply
@Senidr: Yep they said they can't do anything. Samsung care must be purchase same time as the phone. Anyways i bought the 1yr Samsung care+ for $1. Someone has posted this link https://rg2.samsungcareplus.com/au#/auth
Is anyone having issues with the IMEI not being recognised? I get an error "The IMEI/Serial Number provided is invalid, please check again or contact our customer service team." and I have triple checked it is correct. It's an iPhone Xs MAX.
Had same issue. You need to turn off Find My Phone. Samsung chat helped me with it.
Legend, that worked! thankyou
Hi all, ordered through edu store with few accessories to cancel later, but as the order status is 'Waiting for Approval', I don't have a cancel order button as an option. Anyone in the same boat? Thnx :)
Keep refreshing, order status will change to Order accepted and then you can cancel.
It's been an hour now, anyways I'll keep checking the status every few hours..thnx
You will receive an email saying order xonfirmined. Right now the email with you might say order received instead of confirmed
@Oh Daddy: As you've mentioned, I did get the order received email, but no confirmation yet. It's been approximately 7 hrs, hopefully I will get that one soon. Thnx :)
@Yotronics: The status means it's being manually verified by their tier 2 sales team, I have had it a few times. There is nothing to worry.
Last time it took about 12 hours. It will happen
$1025 - 1TB Titanium Blue S24 Ultra.
Traded in S22 Ultra 128GB.Cancelled all accessories. Hoping this is the way to go. No 5% Shop App Discount as Partner EPP.
Enjoy all
Edit - could have got $42 more off because I only picked accessories worth $308 instead of $350.
$42 donation to team Samsung for their kindness :)This is the best accessories combination I found if you planning to cancel:
350.40= 63.2+55.2+47.2+47.2+44+39.2+31.2+23.2
Nice, what are those? I think once you publish, these would go like hotcakes…
Not going to publish as they can be found easily as multiple items have the same price.
After cancelling, this is the final price taking into account $1 trade in device.
256GB $945.3
512GB $1096.61
So what refund amount does it get you? I got $285 but my accessories were about $360
Yes that's normal. Some of the accessories discount appears on the phone. You actually want more of the discount to end up on the phone because you're refunding the accessories
But it doesn't matter what the total is if you just cancel anyway?
IE add $500 accessories, get $350, cancel and get $500 refunded?Why is aiming for close to $350 for accessories needed?
Because Samsung will split the $350 ($150 + $200) accessories discount between the phone and the accessories. So if you get a tablet as an "accessory" at $900++ for example, you waste more of the discount allocation to the tablet, whose order you are going to cancel. Whereas if your accessories total value is around the $350-360 mark, then your effective discount allocated to the phone is maximised – should be ballpark $280 to $285 discount applied the phone based on others and my experience.
I bought 2x buds pro2 as the accessories and cancelled them. My S24 Ultra 256gb line item was $972.77 ($5 trade in item value)
Do you mean if I optimised the accessories instead of just picking buds, more discount would've applied to the phone instead of accessories and the line item for the phone would've been less than $972.77?
Edit: comments below seem to indicate optimising accessories isn't pushing the phone cheaper than $970ish 🤔
I've worked out that it is better optimised to have as few items in the cart as possible as well, the discount looks to be spread out % wise across all items.
So having phone + 3 accessories means the discount is spread across 4 items, thus making the phone cheaper.
Max items of 6 or 7 per cart btw
There was no limit for me.
Can I just return and refund the accessories once it has been shipped out to me, to mitigate any risk associated with getting an order cancelled due to cancelling accessories? Would this be the safest way?
Good luck
You might be luckier than me… took 9 months to get my tv money back
Was a doa with massive display fault
After complaining, fighting, punching on, yelling, escalations, 9 months later got money backHoping you have a better experience
Had the same issue just a couple weeks ago with a galaxywatch6. Was faulty on arrival and they refused to refund, forced me to get it repaired. Meanwhile i got a late fee on my watch4 trade in. There's basically nobody to escalate to, they make it impossible to speak to anybody on the phone and don't call back when they say they will. Anyway i ended up giving up and keeping the repaired watch6, and had to email the CEO office to get the trade in people to agree to refund my late fee. Yet to actually receive the late fee refund though.
If you read their ts&cs it says refund is at their discretion, not the customers request…That sucks. Hopefully it doesn't come down to that. I used PayPal to pay, I'll just let them deal with it.
That's what I'll be trying. Since watch + band combo can't be cancelled if they show up separately.
You'll be fine. Change of mind return is much easier than trying to return a defective item.
How does this cancelling accessories thing work? i ordered $419 watch will that $419 be refunded fully or will i loose the $350 bonus and only get refunded the extra i paid?
This is what I want to know too, only the excess you paid over the GALAXYAI code should be refunded.
Unless the system is that stupid to refund you 100% of the accessories to anyone that used the GALAXYAI code then most of us would refund some or all the accessories.
Yes it really is that stupid
Ha!
Do you know how long it takes to process the refund after it's cancelled?
@0 0 0: Thanks, I just cancelled my Galaxy Buds FE for $133.13. Got the cancelation email confirmation but it state nothing about how long the refund would take or if there's a refund at all. I didn't need the buds, just got it because of the code.
Cancellation e-mail confirmation if anyone wants to know what it looks like: https://ibb.co/sjX8PWT
Let's see if Samsung picks up the accessory hack.
@hasher22: I'm in the same boat. Just got an email of cancellation similar to yours and that's it. I paid using my Paypal
@Bargains hunterr: Most likely we'll get a refund (I hope) but the Samsung website state online order cancelations can take up to 21 days to refund.
https://www.samsung.com/au/shop-faq/returns-and-cancellation…
But also the FAQ doesn't state when you cancel an online order, what is the refund process:
https://www.samsung.com/au/shop-faq/returns-and-cancellation…
It's very basic information
@hasher22: Thanks mate. I'm not comfortable with the following statement from their website:
"Please note that package products can only be cancelled altogether, partial cancellation is not possible".@Bargains hunterr: I read that too, I assume with that statement they meant like bundled products like if Samsung offered a TV + Soundbar combo, you can't cancel one item, has to be both. That's what I got from that statement.
Guess I'm easily influenced, pulled the pin!
Phone
1. Galaxy S24 Ultra Titanium Orange - 256gb - $2199- realised my current phone only has 50gb used, so no point taking the 512gb.Added accessories (discounted values)
1. Galaxy S24 Ultra Clear Gadget Case - $39.37 || (RRP is $74, EPP shows $59.20, shown as $39.37 in cart post code)
2. Galaxy S4 Anti Reflecting Screen - $20.75 || (RRP is $39, EPP shows $31.2, shown as $20.75 in cart post code)
3. SmartTag2 4 pack - $89.91 || (RRP is $169, EPP shows $135.20, shown as $89.91 in cart post code)
4. 25W power adapter black - $20.75 || (RRP is $39, EPP shows $31.20, shown as $20.75 in cart post code)
5. Galaxy buds FE - $65.85 || (RRP is $199, EPP shows $99, shown as $65.85 in cart post code)
6. Samsung care 1 year - $0Reductions
1. 20% off EPP = - $439.8
2. z flip5 trade in - $620 (nice phone, fits in your pocket, animated display is great. Battery life and camera are horrible)
3. Trade in bonus - $250
4. CME code - $200Others (just covers the accessories)
1. GALAXYAI + evoucher code - $350Total = $695.00 (went slightly over $350 on accessories).
Cancelled accessories (discounted values)
1. Galaxy S4 Anti Reflecting Screen - $20.75
2. 25W power adapter black - $20.75
3. Galaxy buds FE - $65.85
Subtotal = $107.35 taken off the total with no impact on the GALAXYAI code.Final = $587.65, including case and 4 tags, assuming cancellation and trade-in goes correctly.
be nice if they restocked the accessories
They were out of stock, but I clicked "Pre-Order" button (which substituted the "Add" button) and they still went through and triggered the accessories discount!
Wow wtf this didn't work for me yesterday kept saying check stock. Lucky!
Here is what I did for a bit more min maxing…
I got the Samsung galaxy s24 ultra 512gb
Galaxy watch 6 44mmTotal $1522.xx
I used the aforementioned discount codes including unique CME one for extra trade in value.
I have a galaxy note 9, which they were only going to give $95 value.
I submitted for trade in my old galaxy watch ($5 value) but you need something to trade in to benefit from the two bonus trade ins, (approx $450) in total.
Basically I got $450 of value out of my old watch (people sell them for about $70 on FB marketplace)
What you can also do:
Go and find and buy as good condition as possible one of the eligible trade in watches, should set you back about $70-80. Add the discount codes to get your $450 of valueOh I didn't know you could trade two devices to get double bonuses. Not that I really had another device to trade though. Perhaps could have traded two of my watches
You dont get double trade in bonuses
Orrrr you can just read the tons of useful info people put time into giving. You submit a phone and then say its cracked giving it 1 dollar value, then you dont send it and just pay the 60 admin fee.
I have a iphone 6 but its not on the list. If i "say "" i will trade in an iphone 7 , do i need to provide a real IMEI/Serial Number for an iphone 7 , even if i have no intention of sending anything ? help ! or any alternatives ? even my old ipad is not on the trade in list
If any anyone in DARWIN wants a CME $200 code - let me know. I don't want a phone, but I do want a Galaxy Watch5 PRO (these are still in stock). I'd like to pay $350 for this: https://www.ozbargain.com.au/node/825633 (colour Titanium). PM if anyone is interested.
$704.68 S24U 256GB w/ S21 128GB Trade-in ($270)
Shop website 5%, Edu 20%, all 4 discounts (CME, GALAXYAI, $250 trade-in and $150 accessories) with ~$351 in cancelled accessories.
Is $704.68 after the $351 refund?
You paid $704.68 + $351 and will get $351 refund?If I do a $1 trade in without sending it, it should cost $704.68 + $270 + $30 = $1004.68
Is $704.68 after the $351 refund?
You paid $704.68 + $351 and will get $351 refund?Yes.
If I do a $1 trade in without sending it, it should cost $704.68 + $270 + $30 = $1004.68
Yes, I believe so. The S21 sells for about $300-$400 on FB/eBay, but my wife didn't want to mess around with tyre kickers and what's your final price slingers for the <$100 hassle.
If Samsung do a similar deal next year, it should be worthwhile to sell it externally instead.
Anyone has cancelled the order and able to re-order immediately?
I did. I stuffed up my order this morning, ignorantly using a tablet as my accessories (which I was going to cancel), thereby wasting my discount. Called Samsung to cancel everything and reissue me a new trade-in bonus voucher $200 since I exhausted my first one, and got trade-in team to cancel my trade in device, but because of call volumes, they couldn't complete the cancellation until 48h (no charges, btw), so luckily I had another device to provide trade-in details for my reorder this arvo. Discounts successfully optimised!
Trying to buy the ultra for a friend and trying to add accessories it's all "pre-order" and I can add but when the cart refreshes, the accessories doesn't show. Anyone having the same problem?
Yeah that's been happening with a couple of things. They just be out of stock.
Yeah, some "pre-order" items add to the cart which I noticed. But I noticed the $349 buds not adding to the cart even though you can pre-order it.
Yep, just assume they're out of stock and pick something else.
Sold my S23 Ultra 512GB for $1250 on eBay with fee free and ordered S24 Ultra 512GB for $1055 with $45 Note 8 trade in. Won't be sending back so will coup the $45+$60 late fees. Total cost for S24 Ultra will be $1160. Actually make a profit of $90 to upgrade to S24 Ultra. Sweet deal.
Did you sell it some time ago? I searched ebay and the first item is $1249 with free postage. Even if I can sell it the same price, I will need to pay some postage.
Sold this afternoon. Buyer paid the postage too so I received net $1249.70 as eBay took $0.30 fee
That means you're juggling 3 phones so you can sell your S23U before you get the S24U.
What luxury haha
i've tried my absolute best to buy a s24 snapdragon from the US and it's basically impossible without a US credit card. they have overly strict prohibition rules when it comes to what billing address goes in the order. plenty of stories where you might be able to circumvent the order page and get a confirmation, only for the order to be cancelled after. bestbuy even actively ensures goods don't get sent to freight forwarders.
The retailers i've tried are Samsung US and bestbuy. I would've paid about $1,275aud just for the base S24 with only 256gb, or with the offer, i could've gotten 3 cases (leather, silicon and shield) for $1,321aud. Then I would've had to pay the forward shippers another $45 to get it to me in WA via DHL.
At which point, i find it difficult to justify the purchase anymore. I do like everything about the S24 bar the exynos chip, but i need more reviews to at least prove it performs better than the SD8Gen2, especially with battery life before i commit to a local handset. Even the idea of going back to exynos irks me or the fact that Samsung is willing to screw over Global customers just like that.
Couldn't pass on the offer. Total cost just over $700 for Ultra 256GB. Trading in a S21.
The S21 cost me approx. $500 when it was first released. There was a similar 'deal' at the time.
Same here. S21 still going strong but for the price and locking in another 7 years of os updates why not upgrade. Will just have to wait and see how long it takes to get used to the larger phone.
This may be a stupid question: I've never done a trade-in. If i'm happy to trade in a value something of $1 or $5 to get the bonus but have no intention of actually sending in a device and accept up to a $60 fee, do i need to provide a serial number or a real IMEI for a phone or other device during the ordering process for a S24 ultra ???
Yes you need the IMEI
I think for under $100, admin fees is only $30.
I have only paid 30 in the last two years.If you choose watch, it will take any gibberish serial number
random gibberish also works when choosing Tablets
I just googled IMEI generator and clicked the the first site. It spat out a number and the website accepted it no problem.
Samsung Australia Chat told me S24 Ultra in Australia has the Snapdragon 8 Gen 3 chip! Is this true? How do I check from the model number?
Yes already been confirmed multiple times
yes its true. only the Ultra has it in Australia and Europe etc
S24 Ultra has Snapdragon globally.
Any experience with Samsung care device refresh? Thinking about getting this done before i send my trade in as there's a couple very light scratches on my screen but worried i won't get it back in time. They say two business days but is this accurate? They also say it depends on stock levels which makes me nervous.
Or do the trade in team not care about light scratches? The questions actually didn't mention scratches when i submitted the trade in.Light scratches should be fine. I traded in previously with small scratches and even a small dent. They do send out the new device quite quickly the only issue would be to log into your care plus account and see if there is any device available for exchange.
Thanks. I assume they probably replace the screen to re-sell the phone anyway. Samsung care have no stock…seems like a bit of a worthless program lol, certainly wouldn't pay for the Samsung care product!
Keep checking as they restock daily based on my experience with S22 Ultra exchange. You even have the option to choose a different colour so if you have the exclusive colour you might end up exchange to the different colour or wait until your colour come up.
@SR9: Don't really have time now. I've lodged my s22 ultra for trade in. The scratches are minor but there's a couple of them, they don't impact the usage of the phone. I just don't want the trade in people to reduce the value because of them. Will see what happens.
I just sent my s22 ultra for a refresh a day before the launch. Costs me $45 for screen replacement (no other defects). I still have not heard back from them, and it has already reached their facility.
Now, after the launch I traded in the same phone with the IMEI code for $555. Let's see what happens. I did call them to make sure they don't send the device for trade-in when my screen is broken, and they promised me that it is highly unlikely for it to happen. Will update once they communicate.
Gosh yeah the two business day turnaround doesn't seem very accurate. Let me know how it goes. Fingers crossed!
@meowmeowmeow: it did reach them within two days! so now crossing off the weekend, they should contact me on monday!
@Banana Psykohunter: Hope so! I feel like I've left it too late to send mine in. Hopefully they don't deduct any trade in value for minor scratches…
@Banana Psykohunter: Let me know how you go and how long it takes, I' still considering sending my s22 in but worried it will take longer than 2 business days…
@meowmeowmeow: I'm wanting to send in my S22 for a refresh as well but it has a few scratch/graze marks on the corners of the device. Would this count as a damaged device? Works perfectly fine otherwise
@Emblex: That's the exact issue i have lol, i'm hoping it counts as normal wear and tear but it's not clear in the Ts & Cs. I was hoping to send it in for refresh as well but a bit nervous about the timeframes!
@meowmeowmeow: I've traded in another device that I won't be sending in. I think I can sell the s22U on marketplace for more - didn't want to risk getting dinged with additional charges for damaged phone. Then I saw someone else mention the Samsung care which I remembered I have too lol
I've got a few weeks left before my care plus sub expires… So I'll probably try send it in for a refresh when the s24u arrives. Would be good to see what type of condition others have been able to send in for a refresh.
@CodeXD: Sorry to clarify - I'm trading in an old iPhone with the $1 broken screen which I intend to keep so cop the $30 no return fee.
But to maximise resell value of the s22U I'm wanting to consider a refresh or swap. After looking at your link, I think I'm after the swap. I got confused with what the refresh service does. The swap cost is high but I think having a fresh refurb unit would be an easier device to sell.
@Emblex: They don't have any stock to swap a s22U at the moment, but i guess they'll have plenty of stock after everyone sends their S22U's for trade in lol
@Emblex: I was thinking of doing the same, sending for refresh after i've transferred all data to the s24, and hope it gets back in time so i don't get pinged with a late fee. I can't not send the trade-in as they will deduct $525 plus the $60 late fee so that's not an option.
@meowmeowmeow: Ah gotcha. I was initially thinking of trading in my s22U but with the corner dints I wasn't sure if they'd deduct more from the initial claimed value. Plus I think I can get similar price on marketplace for the s22u as it is (well I hope)
@Emblex: If you don't want to trade, then just use the device. Still pretty solid and will run smooth for few years! Still a beast! I only traded as got a sweet deal out of it.
1288 for S24U 512 GB and Watch 6 classic 47mm 4G after trade-in.
Got $555 for S22U 512 GB, $70 for watch 4 classic Bluetooth trade-in value.
@meowmeowmeow: So my s22U got delivered after repair at some point today! Device looks brand new, and only got charged $45 for cracked screen at the bottom.
Finally pulled the trigger on the S24 Ultra 512GB for effectively $1104.69
Phone:
S24 Ultra 512GB
Titanium BlueAccessories
- 1x Galaxy S24 Ultra Silicone Case
- 3x SmartTag2 – 4 Pack (Canceled)Bonuses and Codes
- $250 bonus trade in (auto applied)
- $150 eco-code (auto applied)
- $200 CME code (from chat, said I couldn't find the original email they sent me)
- $1 trade in for GALAXY TAB S4 WIFI
- 20% education discount (use samsung app)
- 5% app discount (use samsung app, only works for android phones to see mobiles catagetory, doesn't appear on ios)
- GALAXYAI generic codeUsed the cancelation trick on the SmartTag2s
thanks ozbargain!
What's the cancelation trick on the SmartTag2s?
Basically, after placing the order you immediately go to the order page and once the status changes to "Order accepted" you can cancel any accessories you don't want and get a refund for them
Thanks for explaining
Anybody know will they take a older Apple wifi iPad as a trade or older galaxy tablet with Android 5 on it?
ps: I only have the Samsung Store App and no Edu email. 🙄
Anyone else having issues with their IMEI number if trading in iPhone?
Find My Phone has to be turned off
needs to be updated - $200 CME voucher only applicable to s24 ultra now.
just got the base model S24 with 256gb for $481 with 1x leather case 1x silicon case
How did you get it to $481? Did you trade in a device?
sorry yes i forgot to mention - i traded in my S22 for $390 + $250 trade in bonus
although now im having issues actually checking out from the edu store on the app…
Anyone having issues applying Samsung Reward points? When I apply it, instead of deducting the amount, it adds the amount to the order, making it more expensive with it… And GALAXYAI code disappears.
I figured out why. It's because the reward points reduces the accessories spend, so I ended up add another item and GALAXYAI came back.
How do we cancel the accessories only? Is it from the cancel order option shown on full order ?
Yes, click on the cancel button then it will ask you to select what you want to cancel.
Also wanting to know how to cancel the accessories
I selected accessories in Cancel Order popup, but The confirm cancellation button remains greyed out even after selecting the reason.
did you also tick the box of each accessories ?
its on the left of each itemI can confirm I was able to cancel the accessories I no longer wanted
What accessories do you have? Someone commented saying that watch/watch band won't let you cancel for some reason. So if you ordered that, then don't select it and see if the rest of them cancels.
EDIT: confirmed below you are trying to cancel watch/band lol
Lesson is if you want to cancel accessories, don't get the watch.
I had the same issue in Shop app but was able to cancel by loging on to account through browser. Hope that helps
Yes I did
Use samsung chat and see if they can cancel for you
That will be tomorrow after 9m now.
Good thing your items won't ship until Feb lol
We want you to experience all your products together!
All items in the order will ship on the pre-order shipping date: 07 Feb 2024
i've been trying to order for hours to buy a S24 ultra . First the $350 of accessories i picked some didn't appear at the end to apply the GALAXYAI code so it failed. I was going via the Shop app , then selecting the educational portal.
I then tried on the desktop web browser. Now when i get to accessories, the web page appears but a blue line goes across the screen like a timer . it won't let me click on anything on the web page . looks like its overloaded ? tried 2 different web browser . Any one else ?
Also to clarify , some instructions say DO NOT select trade in at the start of the process , say no, then add a trade in at the end after you've added the GALAXYAI code on the later screen . Is this correct ?
Has anyone got a code for normal S24 from chat? My mum wants one but the CME codes only for the Ultra models.
There is no unique/targeted code for s24/s24+
I am on the chat line now waiting to ask for something :P
let me know if you get anything
@plentifoo: The chat said there is nothing for S24/S24+ models as CodeXD mentioned above. Even after telling them, I already ordered a S24 Ultra for myself.
i'm on the edu store on samsung shop app and it won't take any of my payment methods. it just dumps me back to the payment details screen. then it logs me out of the app after multiple tries.
Yeah it did that to me too when I was placing my order.
First time it wouldn't accept my CC
Second time it logged me out right after I entered my 2FA code from my bank (scared the shit out of me but thankfully it didn't charge me)
Third time round I cleared everything from my cart and started from scratch and went through flawlessly. /shrugswas this the app?
i don't even get an error message, it literally load circles each payment then just back to the payment screen like nothing happened. i've tried 3x credit cards and Gpay.
i've tried reloading the app at least 3 times now and my patience is wearing thin. the lady on customer support was useless, just told me to wait, close the app then try again.
worst part was the trade in provider has already made a security charge on my credit card even tho my order hasn't even went through yet.
Yeah I was using the app. Same exact thing - just went back to the payment screen without warning.
NFI exactly why my order went through when it did but I do get the feeling their servers were getting hammered because even browsing the web store felt quite slow/laggy
Something in your cart has probably gone out of stock
No error message or nothing. I tried an order with just the phone and it still wouldn't go through.
It'll be helpful if an error message showed up at all.
At what point does it tell you an accessory is out of stock?
After I input my credit card details and click to pay, it would just go back to the payment screen and it almost feels like I have to press another button to proceed but the payment really shouldve processed at that point.
Anyone with experience know Asurion will accept minor damage (crack) to touchscreen at bottom of phone? What's the worst case scenario if sent in?
They will contact you with a counter offer for you to accept or decline.
thank you, is it a big difference in terms of price when you experienced it??
Depends on the damage and what they decide to take off.
I called the Samsung store yesterday to ask about minor cracks, as I have one on my S22 camera lens, they said it will significantly decrease the value.
I also read somewhere that they don't send phones back…
Got a ultra titanium blue 256gb for $634.12, trading in a s21 ultra for 360 and using the cancellation.
Mine seems a bit lower than others have mentioned, not sure what i did haha.
Insane deal!
Nice one! I got my titanium blue 256gb for $730 including the care plus for 2 years and ended up keeping the case and screen protector. Traded in a 22 ultra. What a great deal this turned out to be.
I ordered 1tb+buds2 pro+clear case+clear gadget case+screen protector.
When I want to cancel the accessories, I find I ordered wrong colour…
I don't want to lose 5% off. So I cancelled all case as well…
I have a question, can I change the colour by Samsung chat?Ended up with 256gb ultra, plus trio charger (65w), clear case and screen protector for 796, trading my overheating pixel 7 and cancelling buds 2pro.
What happens if you trade a phone with a working but non genuine screen?
I know they have a software to check the replaced hardware components
Is this the best deal one will get or would it get cheaper later in the year?
Seems one of better deals given the bonuses… based on previous s23 posts
Assuming I've got nothing of trade-in value i.e. I only get the trade in discount but no actual trade-in, would that still be the same?
If there's a better deal it won't be by much.
Yeah thought so. It's just frustrating that the stupid app doesn't accept my payment.
This is the best deal. Even last year, pre-order had the best stack of coupons and discounts.
Anyone know what the refund process for accessory cancellation is like through Afterpay, cancelled a 4 pack of smart tags and a case and price has updated in samsung orders page but not on Afterpay. Hopefully didn't just cancel them for nothing.
But anyways got a 512GB S24 Ultra in Titanium Violet, 65W trio, silicone case, clear gadget case, 4 pack smart tags and flipsuit case for $1,371 where the phone itself was $1,093 of that. pretty happy ngl and hoping I won't miss the big screen on my fold 3, was a tough decision to try a candy bar style phone again but the S24 Ultra just looks too nicei used afterpay, there should be an email where it says "return processed" and a new payment schedule will be in the email. have not get said email yet though
Traded in Watch 5 40mm WIFI+LTE model for $145, got 3x Air Tag 4 pack, and the Flip case for $1323 after the GALAXYAI, Bonus 250, CME, EDUC, and 5% first shop discount. Canceled the 3x Air Tags. Got the 512gb model down to $1018. Was there anything I could've done to lower the price?
Yaa $0 by not buying it
Anyone tested out the s24Ultra vs s23 Ultra camera. I think you can not really substitute or make up for reduced optical zoom. Can get close. Thoughts?
so many accessories are unavailable now. should have bought yesterday!
Can anyone confirm if they managed to put through an order in the past 2 hrs?
Incredibly frustrating for me. I've tried on 2 computers, 2 mobile phones with the Samsung shop app with different Samsung accounts (one was education and the other a regular one) and each time I get to the payment step, I can't proceed further.
Ive tried GPay, and 3 different credit cards but it would ask for my security code, I would key it in and it'll just get returned to the payment page like nothing happened.
Same with GPay. I've tried this at least 5 times, clearing the cart and redoing it and was even willing to order without education discount on my standard Samsung account because I just wanted to narrow down what the problem was.
check your accessories in cart are still in stock. heaps going OOS.
so you can add them to the cart but they're actually OOS?
im saying after adding them, they may be. just a thought to check. if the item says 'get stock alert' and its in your cart on the other page, its likely just gone OOS.
you cant add OOS stuff once it goes out.
@plentifoo: hrmmm good luck friend. speak to support, they can see your cart. they can process manually maybe?
@lethalmoney: I've asked them if I could get on the phone to process my payment, ie me giving my CC details over the phone but for privacy reasons they refused.
I must be missing something because everyone seem to be getting orders through or get notified when an accessory is out of stock but not me.
I also tried just buying the phone on its own and still got stuck on the payment screen.
I've been trying and having the same issue and gave up. But I just checked me email and they sent me a confirmation email 20 minutes ago. Kept getting stuck at payment.
im a little concerned because i tried putting the payment through so many times i lost count over a variety of cards and payment methods :(
also i redid the cart at least 5 times lol, im hoping nothing gets processed actually, otherwise i'll be liable to pay for at least 5 s24s lol.were the funds deducted from your credit card along with the order confirmation?
Yeah buddy mine was instantly
Yes, the funds were deducted. I tried paying but it didn't load so I just retried on app and browser a few times. For the order that succeeded, I actually just closed the page when it 'failed' to process my card.
I think im stuck at the same step. hit 'place order and pay now' and nothing happens. screen doesnt even show a loading status.
had to use afterpay. it would not even try and process my CC.. no idea why
So it worked with after pay in the end?
I think I tried that once, also didn't work for me.tried afterpay again and it finally worked!
Paid $440 in the end for the s24 256gb onyx black + leather case + silicon case with my s22 as a trade in.
T&C for the watch6 claim for first 500 S24 ultra purchases for those interested.
https://images.samsung.com/is/content/samsung/assets/au/supp…
Can you pls share the direct link please? Couldn't find it in the members app
Just an FYI I found in T&C
a)“Samsung Online Store” means any online portal operated by Samsung in Australia through which eligible
consumers or businesses can purchase the Participating Products, including Samsung’s e-store in Australia
(accessible at the URL https://shop.samsung.com/au)
b)The following Enhanced Partnership Portals are excluded in this promotion: Samsung’s Government Store
(https://shop.samsung.com/au/multistore/auepp/government_au/l…) Samsung Business Store
https://shop.samsung.com/au/business/login/business and Samsung Education Store
(https://shop.samsung.com/au/multistore/auepp/samsung_educati…).
c)The Samsung Staff Sales Portal is also excluded from this PromotionI am looking for the url link to claim the promotion watch mate
That redemption expired now.
Unable to cancel accessories. 'confirm cancelation' button is disabled. I have tried selecting the accessories and corresponding reason.
How people are cancelling it?Order status is 'Awaiting dispatch'
Live chat
Ahh, thank you.
Was live chat successful for you?
You need to have them ticked and then select the drop down.
This was tried, didn't work
Any update? I'm also on the same boat
Doesnt work on watch/bands
gahh tags went OOS while checking out too :\
This ‘deal’ sums up Samsung’s customer experience perfectly.
You couldn’t pay me to use one of their terrible user experience phones ever again - totally useless.
Ended up going for this deal on the education store via the app - S24 ended up at $734.13, plus accessories for a total of $956.89.
It's frustrating how limited the choice of accessories were with so much being sold out, but I'm still tempted to keep them as they may be useful and I likely won't get them at this price in the future - got a couple of 25W power adapters, a battery pack, leather case, and the 4 pack of air tags (though 2 would have been plenty).
yeah, i wanted to trade my samsung watch up too… all oos.
Was a frustrating process to keep going back and forth trying to work out best options. Would have been much better if anything oos would have gone to pre-order, I'd have liked a wireless charger but they went pretty quickly.
yeah, would have happily received a watch or lower spec tablet later on than buying 3 phone covers and some air tags i dont want. :\
Oh well, finally got my order through. - cancelled 3 tags, kept the cases, cos ill use em.
@lethalmoney: If you can't cancel them, I'm hoping they can be returned/exchanged in store once we get them. I could only order the cover in purple, but hoping I can swap it for black. Undecided if I'll keep the tags, though I have a couple of weeks to work out what to stick them on..! :D
Has anybody who ordered today have their order go past the first stage? I place mine at around 12:30 pm and it's still on "Waiting for Approval"
One of my orders is waiting approval from yesterday night. I checked with the sales team and was told that it needs to be manually approved by the tier 2 support team who may not be available on the weekend. He said they will get it approved on Monday.
Ordered mine around 1:45pm, also stuck at "waiting for approval".
Got a confirmation email for order approval around 7am this morning, was able to successfully cancel the accessories and it went to "awaiting dispatch" status soon after
Similar to me but I just saw it now. It was already on "awaiting dispatch" but I was able to cancel the accessories.
Thought I missed the boat! I almost think they did this in purpose doing it so early on a Sunday morning haha
I ordered at like 7pm, was already on awaiting dispatch by 11
Interesting. Must be to do with stock availability on either phone and/or accessories.
I've been constantly refreshing all day to catch it before it goes to dispatch so I can cancel the accessories.
My order went through at 5:36pm AEDT and within a minute it had been approved and I canceled some of my accessories. Order is currently awaiting dispatch
Does the 5% purchase automatically Apply? I dont think I saw it on my app store.I am in the awaiting dispatch phase. Am I able to speak to chat to get them to apply the additional 5% if not already?
Also does anyone know if I can cancel my accessories and still keep the discount whilst its in the dispatch phase? D:
5% should be applied automatically on the last checkout page.
Oh okay. It wasnt on the list of discounts so i wasnt sure.
No accessories to select
I got around it by adding a mix of cases and SmartTag2 – 1 Pack
Thanks!!
Ordered: S24 Ultra 256GB
Titanium BlueAccessories
- 1x Galaxy S24 Ultra Silicone Case
- 5x SmartTag2 – 1 Pack (Canceled)
- 1x Galaxy S24 Ultra Clear Gadget Case (Canceled)Bonuses and Codes
- $250 bonus trade in (auto applied)
- $150 eco-code (auto applied)
- $200 CME code (from chat, said promo in Samsung Members app didn't work for me)
- $5 trade in for Cracked Pixel 6a (lie, was not cracked, just to get trade in value low, as will not be sending in)
- 20% education discount
- 5% app discount
- GALAXYAI generic codeTOTAL: $1,217.61
AFTER REFUND: $944.89 (phone) + $23.01 (clear case)I tried exactly same steps as per yours its showing 1100 with $1 broken screen. not sure what am i doing wrong.
Titanium Blue
Accessories
- 1x Galaxy S24 Ultra Silicone Case
- 5x SmartTag2 – 1 Pack (Canceled)
- 1x Galaxy S24 Ultra Clear Gadget Case (Canceled)Applied same codes with edu store in mobile shop app.
ah, darn, my apologies!!!!! Make the Ultra Clear Gadget Case 2x, not 1x, then try the GALAXYAI code again.
OzB should really allow comment editing, pretty much giving out misinformation. Hopefully you're still up to read this xD
Thanks for replying at this time and figured it out :D I just did 2x gadget case since wasn't sure if I could cancel just one clear case alone :) So total came around $949. What is the reason did you choose to cancel other accessories?
@IDontKnowWhyImHere: Just used found better deal and i think its cancelled :D Thanks for your comment.
May I know how did you cancel the accessories? I added Watch 6 along with my order but I want to cancel it and it is not working for me. Cancel button is not getting enabled.
Need to wait until stage 2 Order Accepted. Then Cancel Order button is enabled.
Unfortunately not, tried with status "Order Accepted* and "Awaiting Dispatch"
Cant cancel watches
I ordered a "Galaxy Watch6 (Bluetooth + 4G, 44mm)" and managed to cancel it.
The code GALAXYAI can be used once per account.
CME not.
If you are using EPP, you can simply create a new account after landing on samsung
So done the cancellation of accessories …
Ordered S24U 512gb with $150 trade in.
$2399.00 -> $1919.20
Less: 20% edu
Less:
$200 CME
$250 Trade In bonus
$350 Accessories
$150 Trade In (Note 10+)Final Value: $961
I think it should be bit higher than 961 as 350 & 150 vouchers are spread across. What is ur phone value in invoice?
Yes, guess that $350 <accessories> was not fully redeemed as i had 5% off via app and i utilised $4.55 rewards redemption.
Calculation backward suggested about $302 redeemed against the phone out of the $350.
Finlay pulled the trigger minutes before GALAXYAI expires.
Bought on the Edu portalOrder total $1207.84
1x S24 Ultra 256GB $942.51
1 x Galaxy S24 Ultra Vegan Leather Case $46.37
2 x Galaxy S24 Ultra Anti-Reflecting Screen $45.78
5 x 10,000mAh Battery Pack $173.18Used roughly $6 credit from rewards
5% App discount
$1 trade in
CME code
GALAXYAI codeWill be my first large phone.. hopefully I like it. 🫰
Edit: Cancelled all the accessories for a refund of $265.33
what colour was your vegan leather case? I only had purple available in the education store :(
Yup, only purple in the Edu store.
I've cancelled the accessories from the order though.. will probably get a spigen/caseology/nillkin case for the Ultra.
I added the below in cart
S24 U 256 G online exclusive for 1103$
1x smart view wallet case
1x vegan leather case
2x ultra clear case
3x Pokémon Ultraball Eco-Friends Cover for Galaxy Buds2 ProGALAXYAI 100$ voucher
150$ eco system voucher auto applied
250$ bonus trade in voucher auto applied
200$ CME trade in voucherMy total comes to 1376$
How do i bring the total cart value down. What am I doing wrong?
You only need $250 worth of accessories. But sound about right
How do i redeem 350$ on accessories?
Deal has expired. $250 now
Had to purchase before 5am this morning. GALAXYAI was $200 until then, but has now reverted back to $100.
Damn I only just came back to read some comments and saw it was possible to cancel accessories but keep discount on phone.
Mine is now marked as shipped.Anyone know if they'd consider it a bundle purchase (even though everything was added separately) or I could change of mind return accessories for a refund after receiving?
Edit: based on Samsung T&C it seems doable, but unclear what level of refund the accessories would get- assuming whatever the discounted price on the invoice/receipt is…
Yeah from memory you can return them within 14 days of receiving them. You will get the discounted price on the invoice, but that's what you would've gotten if you'd cancelled them anyway.
That's what I thought too. They'll be taking away some of the credit they gave for returning a device this way though.
Yeah, though in exchange they don't take the total $350 they gave for accessories.
@JR63: Yeah so they'll refund me the ~$71 [after coupon amount] for galaxy buds FE instead of the $99 I assume. Nothing else will change. Hopefully!
I would assume the refund would be the difference between what you paid for the phone and what you have been charged for the entire order. Given that they apply the discount to each items you should get back what was charged for the accessories. Unless it is buried deep in one of their T&Cs I doubt they will alter what was charged for the phone.
Whoever cancelled the accessories partially or completely, can you pls confirm if you have received the full refund without changes/impact to the entire order?
Reason for asking: Samsung chat support has informed that cancelling partial items will impact whole order as it involves promotional discount applied
That would be illegal to change the invoice $ for the item.
Nobody has received refund yet, it can take a week or more.
I assumed this is the case (technically they are taking money out of my returned device credit).
If they are going to refund the full amount, I'd might as well cancel the vegan leather cover which I'm not a big fan of.They can also easily just cancel the whole order if you cancelled everything but the phone and well within their rights to do so. Which is more likely to happen.
They could cancel the who order. Doubt it. They do these sales to have the phone out there. Not many know about these hacks, probably peanuts for Samsung
I've done this with a previous order for an S23U, had to add 2 accessories for 20% off bonus, cancelled the accessories and still kept the bonus for the phone.
Spoke to an agent, they said just return what you don't need upon delivery.
Thanks for confirming mate.
What if all comes in a single delivery package? How could one return selective items
They will still be individually boxed.
You will have to accept the whole box and then return what you need to via a return postage.
Items will be in in their individual packaging obviously.
@keepsmiling: You need to email Samsung saying you want to return xxx product(s).
Make sure you have the order number, full name and address of the order.
Then take pictures of the unopened item that you want to return from different angles, specifically showing the seal to show it is unopened.
They will then email you eParcel Returns label with instructions on how to use it. You do not need to print it out. You can reuse the bubble wrap packaging that your items came in. Take it to Auspost and show them the barcode and Auspost will do the rest.
@CodeXD: Well what difference would it make to cancel beforehand hasslefree or after delivery with some efforts?
@keepsmiling: There's no difference from my experience and I've done both.
My child comment (that you replied to) is based on someone talking to Samsung live chat and the agent told them to:
just return what you don't need upon delivery.
So I provided my experience with it.
@CodeXD: Oh ok thanks. Actually that comment made me think that you literally return items you don't need to the delivery person so sought clarification.
Anyone have their refund processed properly?
Given the volume, highly doubt it
should be automated tbh, I'm sorta surprised it hasn't been
Cancelled at about 2pm on the 18th. Got the email straight away, no Paypal refund notification yet. I would give it until Wednesday easily.
F
Is this deal still ongoing?
GALAXYAI code still works but you only get $100 accessories evoucher instead of $200.
Appreciate it!
Also what is the CME discount as well? Is it a unique code people get through the chat?
weird even during the 72hr timeframe, i only got a $100 evoucher for accessories. i was getting a s24 base, could that be the reason why?
or did you have to have accessories valued at $200 or more for the galaxyai code to properly kick in? because I would put $120 worth of accessories and my final price would go up by $20.
I got 200 voucher for base s24 night of release day using galaxyai
As for the amount just try 200+ and see if it does or not. I didn't check for sub-200 to see what the code did
@Jayblesz: Ya fk think I mucked it.
I only got $100 worth of accessories because the $200 didn't kick in at $120 (that's all the accessories I actually wanted anyway).
Ah well. I wouldve gotten a whole bunch of tags and chargers I didn't need anyway or cases in all diff colours lol.
You need to use the code GALAXYAI to get additional $200 evoucher for accessories during the first 72 hours (expired)
If buying s24/s24+ you will get $100 evoucher + $200 from galaxyai code = $300
For s24 ultra you get $150 evoucher + $200 from galaxyai code = $350
The $200 evoucher deal is expired and you will only get additional $100 with the code now.
I am not receiving OTP emails to my gov email from samsung epp store to complete purchase, there is no option to select mobile OTP. I am trying since three days and samsung chat is useless, they said to email samsung online. I have sent 2 emails, they haven't responded. meanwhile, GALAXYAI has been reduced from 200 to 100. WTF. Anyone is same situation?
Yep, I know someone with a Department of Defence email which was blocking the OTP email for trade up. No workaround unfortunately. Only way is to find someone to buy for you or try a edu account if you happen to have one of those.
mine is defence email. I do receive other samsung emails just not OTP which happened to be first time. Previous orders, samsung did not send OTP's to gov email.
Is it the one from Asurion, the trade in provider? I think that one isn't from Samsung so possibly the mail filter is flagging it for some reason. Note mail filters typically look at the content and structure of emails, so could be a dodgy written email from a legit address that's still filtered out.
Defence must have more aggressive filtering for obvious reasons!
@cloo: True that, I have been reporting samsung online email since 3 days, there is no response to that, i asked them to send OTP via phone. I guess tomorrow being working day, they may respond, if it is effecting all defence (whoever is ordering) that is a big impact. It might be well worth to email asurion directly
@Mighty man: I am in the same boat. I am working with DoD. I am trying since last 3 days but couldn't get the OTP from Asurion. I tried using my personal account and i am receiving OTP there but price is bit higher than government portal price.
I called ICT helpdesk they couldn't resolve it.
What's the work around i dont want to miss this deal. ?
sorry , not in same situation
not sure if this is similar to my issue.
i was not receiving OTP emails to my edu email.
turns out they were being held in quarantine and i had to manually release the emails.
check if you have something similar
true that, i have logged a job with ICT dept, but i highly doubt they will release the emails based on my individual request.
This is basically the problem at organisations email filtering setup, which is quite difficult to pass through.
There are 3 possible options,
1. Check with ur organisation if they can assist with an exception in email which is highly unlikely.
2. Do tradeup separately via. Asurion app using a different email and use the tradeup ID generated into your order.
3. I think you can modify ur email in your samsung account to something local while still maintaining ur EPP/Gov profile. This should let flow further communication to flow to the new email configured.
Does anyone know what the app is called on app store if you want to trade in iphone?
No need to another app. Everything happened through the purchase process either with the Samsung shop app or Samsung website
Perfect thanks
Is this the best price possible at the moment (considering GALAXYAI is $100 instead of $200)?
S24U 256
Around $1200 with,
$1 trade-in
GALAXYAI
Ecosystem
$250 bonusNot sure if 5% off your first purchase worked with the app.
Extra $150 for 512.
Thanks!
For those interested, my refunds hit bank account
For the accessories?
Whole order, see my more detailed reply to you below.
When you cancel the whole order, refund is processed straight away, so not the info people are trying to find out.
Pretty quick!
Afterpay still yet to update
let us know how afterpay will work out, planning on getting one, but didnt know how the cancellation method would work along with afterpay
Following. Also paid via Afterpay and yet to see any refund or change to the installments.
hi, did you get a refund note email prior to the refund ? or just the cancellation confirmation email
Received credit note as i called over phone (whole order, not just accessories) as i suspected i gave away my order details to a fraud.
Is this because of those galaxy watch forms?…
Edit- saw your reply below. What made you think they're fake?@Emblex: Could be real but i wasnt going to take the chance. I scoured the web and samsung forum website and couldnt find the promo. That plus reports on samsung reddit that staff may be stealing phones was too much risk for me
When did you order!?
Glad to see the refunds coming through!
20th
I've never seen a refund hit my bank account over the weekend before, so not sure what the circumstances are here…would be good to get some more info
I cancelled whole order (from samsung.com) when i wanted to claim first 500 watches as i suspected jotform claim firm was fraudulent. and went through EPP.
They may have prioritised me as i said i suspected it was fraud.
Also, what is worrying is the details they used to confirm me as the legit person was the details we had to provide in the jotform… someone could potentially misdirect your order
I see. I guess this could be due to cancellation of whole order instead of just accessories. The jotform was fraud?
@racingmiku: No only my suspicion. Could well just be legit with poor comms. Im not taking that risk
But I contacted the live chat they said the jotform is legit ?
https://files.ozbargain.com.au/upload/74368/109988/0a012c1f-…
@porleng: No but based on last years promo I think they will only send out confirmation email after they validate the entries, which will be like a month or two later.
They also told me order from education store will be eligible but who knows, will see
https://files.ozbargain.com.au/upload/74368/110009/3a521791-…
@ozvictor: I double checked that link typing manually. It mentions https://images.samsung.com/is/content/samsung/assets/au/supp…
b)The following Enhanced Partnership Portals are excluded in this promotion: Samsung’s Government Store
(https://shop.samsung.com/au/multistore/auepp/government_au/l…) Samsung Business Store
https://shop.samsung.com/au/business/login/business and Samsung Education Store
(https://shop.samsung.com/au/multistore/auepp/samsung_educati…).@frankboy: Yea I noticed that but the rep still said it’s eligible, guess we will only find out after 2 months. Hopefully they will give everyone who registered a free watch since they have the stocks, it depends on how strict the verification team is
@ozvictor: Noice! Thanks for the info, registered before. Keeping fingers crossed for a chance to win
Did you request cancellation via order page? Or via support chat? When did you make cancellation?
I had to cancel via chat. My s24u couldnt be cancelled online, encountered an error message. Cancelled on 20th
I managed to grab the
S24U 512
Around $1365 with,
$1 trade-in,
1 x case, 1 x screen protector,
2 x smart tags (pack of 4) - which I've now cancelled bringing the phone price down to ~$1160Although in trying to be cautious about not missing any voucher, I don't remember if I selected the "FREE Samsung care" during my order.
Anyone know how I can check that now? My invoice and order details have no mention of Samsung care.
If invoice and order doesnt show Samsung Care then you didnt select it.
Thanks. Looks like I've missed out on that then. Oh well, at least I am getting the phone for a very good price :)
I think you can still claim it within 30 days of getting the mobile, not 100% sure, give it a shot once you get the phone (with Samsung chat)
Mines doesnt show on the emailed invoice, but when i go to my orders, its shows under the "awaiting dispatch" written in blue.
Has anyone got a tracking number yet? Status has been shipped since Friday.
Most of the time, Samsung doesn't send you the tracking number until you receive the item.
They usually send you the phone via StarTrack Express the day before your scheduled delivery date.Haha yep this is basically what happened with the S22 launch!
True, I guess they send the tracking when the parcel is scanned in Startrack's system.
Did you order an online exclusive colour?
@Kibbelhs: It must have gone on to back order by the time you got around.
I ordered on the 18th 10am.
I ordered titanium grey 18th morning, status still says "shipped' with arrival date as 29th. No tracking info though.
Yup, I was hoping some else might have received the tracking.
In the past few years, phone has always arrive a day or two before the official release date which is the 29th.
Apple on the other hand makes sure it gets delivered on a particular day and nothing before that.
I will update here when the status progresses. Looking forward to get it, long time Plus user getting an Ultra for the first time.
Official release date is 7th Feb not 29 Jan
My Order has appeared as Shipped.
Chatted with a Samsung live agent; They advised me that its in the 'Shipping Preparation' status, which means the order has been generated to the warehouse which the warehouse will then, pick, pack, and dispatch the order.
Unfortunately, even though it says shipped it hasn't left the warehouse - Seems to be an Internal reference for Samsung!Hopefully, they get Dispatched early this week.
May I ask when did you order?
Ordered Thursday evening around 6pm
What colour and variant? I went for the S24U in Blue and not yet shipped
Same here. Still in awaiting dispatch. Ordered Saturday night 20th. Titanium Blue S24 Ultra.
I guess the tracking info goes out at step 5 of their 6 step process.
Order received
Order accepted
Awaiting dispatch - current status of the phone, case and screen protector.
Shipped - current status of watch and band.
On the way
Delivered
huh.. I assume all of them gets shipped on the same day. There was even a message on the ordering page saying so, apparently for us to have the complete experience or something.
Mine's at the "shipped" status too.
Ordered 19 Jan still stuck at awaiting dispatch..
I ordered right after the unpacked event on the 18th.
I ordered on 18th 10pm still awaiting dispatch too
Any successful refunds from those who partially cancelled?
Nothing yet, but someone above said they have received a partial refund. Straight forward card payment might be automated but other forms of payment might need an intervention.
I paid via PayPal so I am aware that could take time.
Ok sounds promising then, thanks!
Hope I don't cancel it for waste
nah coz, it would be illegal not to deliver a product. You can always open a paypal/afterpay case
nah coz, it would be illegal not to deliver a product.
This is not true. They can cancel the whole order and refund you.
@CodeXD: Yes that, my comment was more about not giving partial refund and also not delivering that item.
@CodeXD: I don't think they can just cancel the whole order without getting customer confirmation. Also that doesn't seem to help Samsung much as well.
They can however not refund the cancelled accessories amount, and they can state the reason that it was part of free voucher. Hope this is not the case!
Be one of the first 100 to purchase a participating Samsung Galaxy S24 Series and correctly answer the 'True or False' question to receive a bonus $100 VISA Gift Card!
This looks very fake, the t&c just goes to samsung website?
No way for us to know it was from Samsung member if you didn't tell us
Again education store is excluded, how annoying.
Also, the contact phone number format in the form is strange. Can’t enter the full mobile number if you enter the area code. End up entering the mobile from the beginning
Yeah I shit myself after taking the gamble as it said winners notified by 22 May which is several months after the T&C's state the promo ends. Urgh
Is the true and false question true?
True.
Isn't it false cause it was hosted 17th local time ?
@retainer: you should win one of the 100 purely for that thought process. very valid point, for everyone actually at the event in Cali, it was the 17th not the 18th
I think it's true 🤔. It says here "On January 17, Samsung Electronics will host Unpacked in San Jose."
Then convert the date/time to Australia.
But why to convert time to Australia? Is the link Australia specific? I don't think so
@keepsmiling: It could be a relative timestamp so auto converted to 18th as that is the local time for us
Yeah tricky one, probably they kept it on purpose to decline the claim saying you selected the wrong option 🤔
Being said that, I am looking for answer too
Youre overthinking it. These questions are dead easy and obvious. The watch one asked if new main feature was ai. The answer is true for this one obvs
@Bigredkeg: No the question is,
"On January 18th 2024, Samsung Electronics hosted the Unpacked in San Jose?"@keepsmiling: Yeah the unpacked event was on the 18th and that form was for australia. Pretty sure its a yes and they arent trying to trick you with dates , the question is in the location.
@Oh Daddy: This time too indeed better in normal store if you get the free watch 6 47mm classic LTE which worth $849, but now promo expired, hope they fulfill the education order as well
@ozvictor: Free watch is a luck thing, buying from edu was a straight up $300 discount.
Las time gen store was straight up less cash compared to edu
Has anyone received anything regarding the bonus watch such as emails etc? Thanks
Last year they contacted me on 28 February, and my phone order was placed on 2nd February. If I have to guess, it will be after your phone's return period has ended.
Initially I was expecting an email says something like, "we have received……one of team member will contact you…" It has no communication after submitting the form.
I didn't notice that the TC seems excluding the purchase from Education store. Where did you buy from?It excludes Education orders I think, do you have the T&C link for this year?
Last year I bought from general store and saw the form on Samsung members app. I had forgotten about the form until they emailed me
@Oh Daddy: I don't have the T&C now but I am sure that it excludes the education store after I found some users mentioned about tc.
@HappyBargainer: Yeah I am almost certain I read about ie being excluded. A lot of users changed their orders from edu to gen.
@HappyBargainer: I didn't find it worth it to order from the normal store. The items I needed phone +watch were $300-350 less on edu. I would rather do that than relying on a contest Samsung is running
@Oh Daddy: I thought that I could get a bonus watch so I didn't bother to order it. Otherwise I should have ordered it. Anyway, let's wait and see in case Samsung has too many watches want to give away :)
So i know everyone says you only get charged the holding amount if you do not return your phone. Reading Samsungs website, it now clearly states Samsung may charge you any bonuses applied to the order if you do not return the phone. It never used to say that.
To quote:
'WHAT HAPPENS IF I DON’T SEND IN MY TRADE-IN DEVICE?
You have 7 days to return your device to Asurion once you receive your new eligible Galaxy device. If you do not return your device within 14 days, you will be automatically charged a Late Return Fee of up to $60, which is non-refundable. The Security Charge will be held until your device is received and graded. Samsung may also charge you for any additional bonus credit applied to your order.However the T and C does not have that as a possible payment. So I guess T and C is out of date and they can not apply it?
There's always been wording to that effect. History says that you won't be charged the bonus credit. But with each new release there is some level of risk.
It's always been there but at the same time let's say Samsung wants to charge the bonus applied, orders made via PayPal and Aftwrpay etc can't be charged unless it has the buyers permission. If Samsung is listed as an automated payment approver in your PayPal list, you can remove it
Who got they S24U yet? what the ETA for Sydney Metro Mine is it Shipped no tracking yet
No one. Apparently shipped doesn't mean shipped at Samsung. Possibly means it's packed or being packed but isn't with the courier company yet
Still awaiting dispatch
My Total Order says Shipped.
(My Order says Get it by 29/01/24 Standard Delivery) I think if they don't dispatch either today or tomorrow, I won't receive them by Monday 29/1/24. Especially since Friday is a Public Holiday (Australia Day)Ordered Thursday 18th around 7pm
S24 Ultra Violet
Clear Case,
Screen Protector
Power Bank
Trio Power AdapterPerhaps the delivery drivers aren't observing the public holiday on that day?
@0 0 0: They use StarTrack as the courier which is operated under AusPost
I just sent something yesterday to a Sydney addy and the estimated timeframe has been factored in for the public holiday on Fri@DukeNinja: I have never had that experience - Fingers crossed they get dispatched today or tomorrow !
Doesn't it say "ships from January 29", not arrives on January 29. I think it might leave the warehouse on 29 Jan.
@meowmeowmeow: In the past years, it's always arrived a couple of days before the said date.
But maybe this time, they are looking to deliver bang on the 30th.
It's sent via overnight express. So if they send it on the 29th, 30th delivery
@meowmeowmeow: All Items in my order page, including the phone all say "Get it by 29/01/24 Standard Delivery"
@italianganga: Interesting. Mine says ships from 29 Jan. Maybe it's because i ordered an exclusive colour.
@racingmiku: I think it depends on the order time. I ordered in the afternoon on Friday - Black colour and it says shipped from 29 Jan standard delivery
@Bargains hunterr: Yeah same. Ordered Black 512 Ultra on the 18th and it says Shipped from 29 Jan, current status is Awaiting Dispatch
@acrosstheline: Same. Ordered Grey 512 Ultra on the 18th and it says Shipped from 29 Jan, current status is Awaiting Dispatch
has anyone got charged trade-in value already? I thought they only charged if you don't send your phone to them but my card has been charged (from pending)
Yep me too. I traded in my watch a few weeks ago and got charged too. There was a delay with sending it in as my new watch was faulty so i even ended up having to pay the charge as my statement came due. They should really only be taking a pre-authorisation, not actually charging the money.
so if we don't send the trade back, they will charge extra $30 from the authorisation card?
Or $60
@snvl: I think it is flat $60 this time. I traded in a $5 device but when looked up the t&c it said $60 fee if device is not sent.
Yes, I got charged by Asurion this morning. It was showing 'pending' yesterday. Checked after reading your comment.
They charge when the trade-in code is used and refund the charge after receiving the old device.
How tight are they on devaluation? Like very small wear marks on body… hopefully they honour estimate, given its well below current market value as it is.
Yes, got charged upfront for my last 3 trade ins instead of a holding charge.
How quick were the refunds after sending your devices in?
Usually a week.
@DukeNinja: That's good to hear, reading lots of posts about asurion never refunding and having to resort to charge backs.
I ordered S24U 256GB Titanium Grey on Friday 19th Jan along with accessories. And cancelled the accessories once order status changed to order accepted. Haven’t yet received the accessories refund, but my phone order status changed to “shipped” today. Will receive the tracking number only when the status will change to “on the way”. Will update if I receive the accessories refund or tracking number.
Thanks, yes please update us. Will update this once my order has moved to " on yhe way" unfortunately I am losing hope that I will recieve it by the 29th as stated on my order because it is stuck on Shipped
My order also changed to Shipped just now.
Ordered around 4pm on 18 Jan, S24U 256GB Black, cancelled accessories on 19 Jan, paid via Afterpay. No refund yet.
Is your order states shipped by 29th or delibered by 29th?
My order says “Get it by 29/01/24” but this doesn’t hold any value I guess.
Interesting I ordered on 18th around 10pm and it says ship by 29th. Now still awaiting dispatch
It says "Get it by 29/01/24 Standard Delivery"
My order status was shipped from 29 Jan and right now been changed to:
Arrives before official release on 29/01/2024 Standard Delivery.
I ordered on 19th 5pm still no refund for cancellation and they deducted money for the trade in value.
Hopefully it's coming as mentioned above.Which phone did you order and colour?
I ordered U 1TB Black but unfortunately I checked the app again and it's been reverted back to previous notification which is: Shipped from 29th Jan
Have you tried livechat for the refund status?
Yeah they said it will take ~5 business days to process.
ordered on 19 Jan at 4;50 pm, 512 gb ultra grey, still awaiting dispatch, is this normal?
Normal. I ordered the same phone on 18th night. Still awaiting dispatch
I think the grey is most popular this year so they have some stock issues.
if anyone gets tracking id or past the shipping stage, let us know please
For sure! Contacted Samsung again today - I said are they sure we will recieve the order by the 29th even though there is a public holiday before the weekend. They said they werent sure ( bloody hopeless) I said what if it doesnt get delivered by the 29th, they said contact Star Track to figure out whats wrong. What a joke. Anyway, fingers crossed it arrives by next Monday which is what is on my order page!
i want it before the long weekend LOL
Have patience guys. Give it another day. Even if they dispatch in Thursday you will get it on Monday.
That still counts as by 29th
however the website said "Ships from 29th" not "arrives by 29th" ….. when we ordered.
I've reached out via live chat and they told me the shipped status just means the stock is allocated for shipping. I assume the tracking info will be updated once the shipment is scanned and boarded onto the truck. Will wait and see if something happens today to have delivery tomorrow, otherwise best case Monday delivery.
Anyone know what happens if you cancel an order and do it again?
What happens to the trade in phone that was used?
Will the website allow you to use the same phone again and what happens to the trade in money they already charged.
I don't think it will let you use the same device again for a trade-in since the imei would already be locked in. I read in some other comment that they contacted support and the device might be released in few days.
edit: Was referring to this comment. Apparently the delay in processing is due to call volumes
Can't use the trade in again. You will need to contact Asurion to cancel the trade in which is a pain. Will take at least a couple of days before they get back to you to cancel the trade in code.
I have done it in the past. Yes the website will allow you to use the phone again. When the order cancels, in a couple of weeks, the trade in you used will be cancelled too.
If it doesn't work, Asurion has a portal now, try and see if you can self cancel.
If you don't post your trade-in to Asurion, then obviously there is no refund for the trade-in value and you are charged $60 …. but do you still keep the bonus trade-in discounts?
In past experience yes you keep the trade in bonuses. But it blacklists the phone from ever being reused in a trade in deal in the future. And it's impossible to get it removed from the blacklist. It's not so much a blacklist other than a database discrepancy that stops future trade ins of the same device from working.
Thats not correct. I traded in S20FE in past and never returned it. And used it this time again for trade in. Didn’t face any issues. I guess they don’t bother whether you return the device or not as they do charge you the trade in value plus $60 fee on top.
I can confirm this. I was able to reuse an IMEI this year.
But also I agree with the other comment regarding blocking device. It has happened in the past when there was the trade up app. If you were using the app on an already traded device, it will block you out.
@CodeXD: You can just delete data and cache for the trade up app and that will generate a new one too
@Oh Daddy: what i do is screenshot the Trade ID and uninstall the app i think it doesn't block you out if you say trade up app block people i think but need fact check it with other people cause i did it with my S10FE and never been block out and my parent is using it currently still working
Still no Tracking numbers or my order moving to "On the way".
Losing hope that we will receive it by the 29/1/24 :(All Samsung's gotta do is ship by 5pm tomorrow and it will be delivered by the 29th.
Fingers Crossed!
I wonder why everybody thinks its received by 29/01. Because the website when you ordered said "Ship by 29/1" not received by…..
Agree unless other people have different wording
Mine says "Get it by 29/01".
@DukeNinja: Ahhh i see….. inconsistent wording used……
I remember when i ordered it said "Ships from: 29 Jan 2024", but in the Order Page after you order it says "Get it by 29/01/24 Standard Delivery"…
Maybe because the website stated “get it by 29/1” for many.
Just checked my order email and it uses again different language
Arrives on 29/01/2024
So anyone's guess when it'll arrive.
@0 0 0: My email says arrives on 29 Jan but in my Samsung account it says ship from 29 Jan. Currently still sitting as awaiting dispatch.
Because it says "Get it by 29/01/24 Standard Delivery" in my order.
One it says get it by 29 and second from the past few years I have always received my mobile at least 2-3 days before the first batch delivery date
Based on my past experience, packages leave the warehouse around 6pm, so hopefully some of us will get some movement tonight, for the next day delivery tomorrow.
Calm down. Aus post will notify you when its on the way.
My faith in AU post is low ATM. I posted my defective Sonos speaker last Friday. I've watch it go from QLD to NSW to VIC, then overnighted back to Brisbane and is currently back at the post office I dropped it into (not ready for pick up, just there). I'll drop in for a chat this afternoon to see what's happening 😄
AusPost Reddit
You see your parcel is on a Trip Around Australia :D
Well i had a item coming like two week ago it was delay due to how many transfer to QLD to NSW TO VIC to QLD to VIC to NSW :)
Has anyone got their refund yet for cancelled items?
No. Still waiting
I have a fully cancelled order and haven't received that either. Nothing to worry about yet.
Contacted chat and they said partial refunds come after device delivery, seemed strange but I didn't have time to go back and forth with them
Some UK folks have already got theirs.
Some of my accessories arrived today from Star Track but not the phone :P
Did you get any movement on the samsung website tracker or Star Track tracking?
Nothing here
Star Track tracking SMS came yesterday and delivered today. A delivery from Samsung SDS is on the way.
What how?? Does your order say get it by Monday 29? I ordered mine on launch day, still waiting on the Shipping phase
Anyone ordered on 18th with partial cancellation of accessories, any luck with the refund?
I assume it takes 5 business days for refund which is by today 🤔I am ordering via defence email (gov.au). I am not receiving OTP emails from check out page (asurion), entered IMEI numbers of trade in devices, next page the OTP is sent to gov email. Since 5 days, i have spoken with samsung chat, calls, emails. There is no resolution.
The trade up app only gives in store trade in ID's only. Any ideas how to get OTP to defence gov email?
Maybe you could order in store? You could ask for same benefits.
Also, I have my EDU account setup on email and just needed the edu email to verify once. Is that something Samsung goct portal allows as well?
i cant see that option to add secondary email in gov store. Where did u see in edu store? In my account, i can see primary and billing address, no field to put in email address.
Change your primary to other, I dont think it has to be your govt email.Your Samsung account doesn't need to be registered on your govt ID.
You may need to work out a second alias for your gov email e.g. Usually there is like a 3 letter code email address plus a fullname email address.
Register again with the gov store with the alternate gov email address, but then link it to a Samsung account that is not your gov email.
The gov email is only required to validate your eligibility and doesn't need to be your samsung account email address.
https://www.samsung.com/au/offer/samsung-government-store/
Still awaiting dispatch, order 19 Jan, so annoying
Everyone here saying theres is due 29th of jan, meanwhile mine says shipped from 07/02 sad face
Same as mine
Mine says 30/01.
When did u order?
For those who aren't getting the Samsung branded phone cases, what cases have you ordered? I've been a loyal Spigen user but am not too hot on their cases after having corner damage on my S22U from dropping the phone in Spigen cases.
Spigen Rugged Armor cases havent let me down on any previous phones so have ordered one of those. Will primarily use a quadlock case when they release sometime mid Feb.
My current case is a Rugged Armor (albeit a slimmer design one) which is why I'm reluctant to go with it again given recent poor experience
I have been using case and screen protectors from JETech for all my phones for the last few years. Never disappointed me. Fingerprint scanner also works with these screen protectors:
JETech Magnetic Case for Samsung… https://www.amazon.com.au/dp/B0CPXW9CQF?ref=ppx_pop_mob_ap_s…
My OCD doesn't like the case with a large cutout around the lenses…I usually only buy cases with individual cutouts for the maximum protection.
They do have camera protectors too for maximum protection. Check their store.
@OZBsince2018: but then that will mess up with the picture quality. I personally never use lense protectors.
Yea I'm the same lol
The JETech looks good aside from the camera lens cut out. The slim is appealing but I suspect it won't be as great for protection from drops.@Emblex: I want to show off the titanium grey colour so I got the clear case from Samsung in my order but also ordered this silicon grey one from JeTech as it somewhat matches the colour of the phone also (it also covers the camera lens area): https://www.amazon.com.au/JETech-Samsung-Protection-Protecti…
Only 2 left though.
@descavenger: I tried their silicon cases before. Attract a lot of lint and dust, and quite slippery to grip too. But this one is mentioned as TPU, so might be better than the silicon ones.
Will it stick on any metal surface and not fall off , like during driving ?
Usually buy Spigen, Ringke, and Supcase. ESR for tablet cases too. I also like card cases from VRS (Verus).
For S24U I bought a cheap Xundd case and a Tongate case which looks similar to Supcase, from Aliexpress.
Spigen cases have become more expensive over the years and not as good value, especially with ones with Magsafe.
ESR cases look good this year. https://www.amazon.com.au/dp/B0CMCLYT34/ref=sspa_dk_detail_4…
ESR cases are good too but thicker and bulkier than the JETech ones the link of which I posted above.
How do you know they are thicker and bulkier? Slightly bulkier likely means slightly better protection from drops.
@aveeno bb: I've tolerated slightly bulkier designs for the added protection and I think I'm still willing to.
The ESR one looks quite good, I might give it a try. Thanks!@aveeno bb: I bought ESR one for S23U and later bought JETech one for my wife’s S23U. Both provide the same level of protection but ESR one was thicker, may be because of its design. JETech one felt better to hold and grip. May be you can order both and try, and keep whichever you like as you can always return to Amazon within the return window.
@OZBsince2018: Good to know thanks. Seems like the trade off between the 2 is slightly bulkier design for additional camera lens protection.
Ive used spigen tough armour previously, as a heavy phone dropper can attest to it being rock solid. But its bulky and not the best looking.
Do clear cases tend to offer less protection? Would like to go clear for appearance but they tend to not feel as strong.
Most clear cases regardless of brand will "yellow" overtime.
Yea that's been my experience too. I usually stick with all black nowadays. But I've gone with the titanium grey and I'm keen to see that colorway so might try a clear case again.
Have you considered Mous? I've been using it for my Note20U and it's saved my phone on so many occasions. Would probable get one for my new S24U too.
I took a quick look. Seems like they've got slick designs but the lack of camera lens protection and steep price is a bit off putting. Anything in particular you like about them?
@Emblex: The fact that I've dropped my note from various heights on various surfaces and it's still undamaged - that's what I like about it and the wooden back on the case ages really well and develops character. I've never had an issue with the lack of extra glass over the camera, ymmv. They're a highly rated case. Or you could look at Dbrand?
@Kibbelhs: Forgot about Dbrand. I've never used one myself.
That's fair enough! Can't say I've had the same experience with my spigen case and drops.
Been free balling it since Care+
Ballsy
Took me 2 months to receive a replacement for my S23U. Fine if you only have wear and tear that you want fixed, but if you have an issue like a drop and broken screen then you're at the mercy of their useless support team.
Was this for a refresh? I've been thinking of doing a swap but it sounds like there's no S22U stock… So might be running out of time against my 2 year care +.
@Emblex: Order a replacement before your care expires. I won't recommend a refresh if stocks are low
@Oh Daddy: Yep that's what I'm thinking of doing. Hopefully makes selling a S22U easier even if on net basis (after swap fees) it's a similar outcome.
@Oh Daddy: that's ace! i don't have an amex… I'll investigate whether my current credit card has any allowances for something like this
That's long. I haven't had issues with S10, note 20, s22u.
Sounds horrible!
Always order Spigen Kickstand clear case.
I've had kick stands on cases fail over time due to the hinge on the stand weakening. I've been thinking of getting something like a peak design mobile tripod that isn't too big and I can carry it around separately to use when travelling. Would be nice if it can support a tablet as well. Still on the hunt though, hard to justify the cost of the PD tripod.
https://www.amazon.com.au/dp/B0CMCLGHGW
ESR Magsafe case in frosted black.
I already have the S23 Ultra version so it was an obvious choice.
if i feel like splurging i may buy the Pitaka MagEZ case, they are super thin at 1mm but quite expensive at about $100 aud delivered
https://www.ipitaka.com/products/magez-case-4-for-samsung-ga…Spigen liquid air
I bought a spigen liquid air for regular s24. Previously had spigen thin fit on s22 and was good, but of protection and almost no bulk. Liquid air seems same but better texture.
First choice for a case is Spigen Liquid Air, but the Mrs. has called a permanent dibs on it so I have to choose a different case for me.
Caseology Vault was a great case for my S21, but I think they discontinued that design.
Last year I bought Nillkin Frosted Shield for S23 (had used it for a Pixel previously) and it is great! Minimal design but protection where you need. Think I'll be ordering that. This year they've made it MagSafe compatible (unofficially), so that's a bonus.
Order on 18 11pm still showing awaiting dispatch but changes to (arrives before official release on 29/01/2024)…before shipping on 29…
Yeah same thing happening, shows "arrives before official release on 29/01/2024" before quickly changing back to "Shipping on 29…"
Ordered 18th morning, blue s24u and mine doesn't even say 'awaiting dispatch', just processing… Same for anyone else?
Hi there, from my past experience when the staus says 'processing', it should turn to 'on the way' before the end of business today.
Mine is still 'awaiting dispatch' for Violet ordered on 19th.Mine has been on “shipped” for the last 2 days, ordered Grey Titanium 256GB on 19th early morning.
Ordered 20th Black S24u 1TB and says start shipping from 7/2 :')
My order has moved from Awaiting dispatch to Shipped but no tracking details yet. Ordered titanium orange on 19th.
Been on Shipped for the last 3-4 days
Rumour has it. JBHi-Fi are allowing pickups from tommorow…..
I was talking to a Live Chat agent today who mentioned, regardless of whether your Order status is 'Awaiting Dispatch' or 'Shipped', the phones themselves do not leave the warehouse until 29 January 2024 - anybody else receive a different message?
Sounds consistent. Tuesday it is!
Yes they said the same to me.
But also "Don't worry, there is no guarantee but there is a high possibility that the package might be delivered at the same date of shipment date."
Not sure how there is a high possibility if they are actual shipped on the 29th, yes if they are actually shipped today!
Just got tracking so looks like some of us will get by Monday as stated originally.
Just live-chatted with Samsung - The advisor says that my order will be dispatched on the 29/1/24 not "Get it by the 29/1/24"
Sad have to wait till next week :(Initially, that's what it said on the order page; not sure how and why orders started to say receive by the 29th.
But then it changed to shipped earlier this week and that got me excited!
On my Order confirmation PDF, Email & Order page on Samsung it says "Get it by 29/01/24" Thats why. Very dissapointed
Yes they gave us false hope!
Sorry I meant the product page says ships from 29th ( or it did until some colours for pushed to 7th).
Indian customers have started receiving theirs.
Yeah, may be because Samsung is now manufacturing most of their phones in India. My S23Plus was made in India.
It has nothing to do with where they are made! More so on the logistics of sending the phones out.
But there will be less logistics if it is getting delivered to the same country it is made vs internationally.
@CodeXD: The phones are already in the Australia warehouse they just have not been sent out probably to stay within the Samsung official release date!
People in Europe actually received their phones quite early on. It really depends on when the phones gets sent out from the local warehouses/stores.
@ThaiArse: In that case phones shouldn’t have been delivered anywhere in the world if the official release date of 29th Jan was to be complied with. Nevertheless, Samsung’s orders handling and support services have always been a hit and miss, so anything and everything is possible. And when coupled with inefficiencies of systems and processes in Australia, it just gets worse.
@OZBsince2018: This is the first time in a long time Samsung hasn't delivered yet, In the past few years, I have always received my hone 2-4 days prior to the first release date.
@Oh Daddy: I wasn’t specifically referring to pre-orders delivery. In general, their shipping, refunds, customer services etc are not up to the mark.
@OZBsince2018: Oh yeah 100% pretty bad. Always pay on PayPal.
It's getting better and a lot better once your complaint reaches VOC. But otherwise it's a runaround.
@ThaiArse: Hopefully no so! Europe's release date is 31 January, however official release date in Australia is 7 February, so if they send the phones on Monday and we get the on Tuesday, 30 January, that is still a week ahead of the release date…
Reviews seem to praise the anti reflective glass a lot. Maybe I should have held off on buying an ESR screen protector cause applying it will likely negate the anti reflectiveness.
Edit: A typical screen protector will definitely negate it: https://www.youtube.com/watch?v=tcQKXYhWEQ4Its a trade off between going anti-reflective vs screen protection.
Why not have both? I ordered the official samsung one which is anti-reflective.
Is it a plastic film or glass?
@OZBsince2018: Samsung one looks like film - not glass. According to the video (with auto translate to english)… i would rather get glass than film.
So, is there any brand with anti reflecting like Samsung?
Haha, hopefully Samsung pushes screen protector manufacturers to step up their game, assuming they didn't patent the technology - or maybe the material science is difficult enough that they didn't patent it since China would just copy it.
Has Anyone experienced any issues with the Samsung Trade ID. The one i generated for my damaged S23 Ultra, it came with This Trade ID can only be used in Store. Unsure how to pre order online to get all the other bonuses.
TIA for the help.
just start the trade in online, it will generate a new trade in ID
Use the checkout website and not the trade up app
Startrack entries are beginning to pop up for people in the AusPost app… just got mine with delivery for Monday, 29 January (ordered from Samsung on 18 Jan at 8am)…
Can confirm. My AusPost says Monday delivery.
Yup it's here ordered 9am and 12pm. Both visible in Auspost.
My order status changed to "On the way", but nothing in the AusPost app yet.
Same for me, at least it is progress! Hopefully something on the app or a notification soon.
There would be an option “track item” click on that and you can see the tracking detail. Mine is on the way too with estimated delivery date of 30th Jan. Tracking steps show “picked up” and “freight handling”.
Mine has officially appeared on the auspost app but no change on my order page on the Samsung Website
There would be an option “track item” click on that and you can see the tracking detail. Mine is on the way too with estimated delivery date of 30th Jan. Tracking steps show “picked up” and “freight handling”.
I don't see any track item option.
Track Item button has appeared now, but showing status unavailable.
I just got an email from Samsung with my StarTrack tracking details.
my order still awaiting dispatch, go on live chat but was offered a call back which they will never call
Anyone ordered Grey 512GB from 18th night have their order move from Awaiting dispatch?
Seems like grey is the slowest, same boat
Does anybody got their refunds from cancelled tems? I have not got any communication from samsung?? Its says cancelled but didnot get refund yet.
When the phone is delivered
Notification on my Aus Post app:
Picked up from Sender
BANKSTOWN AERODROME NSW, 2200
column time and date,Thu 25 Jan • 8:31amExpected Monday 29th—- YAY!!!! FINALLY!!
Same got a message with tracking number
Got AusPost tracking. Samsung app still 'shipped' status.
My address is correct in the app. But it looks like the address on the tracking is glitched….. The postcode is listed at the front of my address….. So I don't know if that's going to confuse the postie!!I ordered around noon on the 18th, now have the tracking in Aus Post app as well. Yeah~~
I talked with the Samsung support. They said I'll only get the amount on the the invoice if I cancel anything.. I should have ordered more galaxy tags and not stuff I don't want.
At least I ordered a couple of cases.coz when u add accessories, it discounts the price of the phone
I'm definitely not complaining. This was what I expected too. Better than taking away the discount coupon.. The slightly dodgy thing is the discount includes the amount you get back for your returned device too. So essentially you're loosing a bit of money from the value of your returned device.
It was difficult with the accessory stock fluctuating so much - I ordered tags that I don't need because there wasn't much else I wanted. Wanted to get a wireless charger, but they'd been removed by the time I placed my order (going to look into magsafe options now though).
Samsung support told me not to cancel online as I will cancel my whole order - better to return the items once I've recieved them.
Now I see the tracking appearing in the AusPost app!
Got a text from Star Track also - scheduled for 29th!
Hey guys I paid with PayPal and cancelled accessories and still not refunded for days what's going on order has shipped with startrack. Is there no refunds?? I followed because someone said they would refund..
Wondering the same. Figured I'll wait for the phone to be delivered before i start following up the refunds.
i think that guy was lying and we wont get refunds at all.
Refund will be triggered when the phone is delivered
Are you sure? There is a tracked button near my cancel items unless that happens to everything in the order anyway it seems they have shipped the accessories but could just be their site.
Yes, it was the same with s23 order back in October.
my 512GB violet one hasn't even shipped yet and no tracking. ordered on 19th.
Jealous of y'all that have them on the way alreadySame Grey 512GB still hasn't shipped
seems grey and violet were most popular this year, so guess it's gonna take them a little longer to go through our orders im assuming.
Mine grey 512gb has been shipped today.
Me neither. Still saying "Awaiting Dispatch". Ordered on 20th.
I got the violet S23U 512Gb shipped and got tracking
what date did you order?
18 Jan 4pm
Same with Violet 512GB
mine is shipped. ordered on 18th. picked up in SYD, coming to melbs on the 30th according to the estimate
Received email from Samsung order on the way. Ordered 18th. Titanium Grey 512 GB. No refund yet from cancelled items.
YAAAAAAAAAAAA MINE IS ON THE WAY :D mine say it coming on 29th
Are you guys using smart switch backup from old phone or a start fresh from scratch?
Always start from fresh, leave all the old junk behind and redownload the apps you want.
It is fun to go through all the settings just to see what is new in the new phone.
My last 6 samsung phones have all been restored from smart switch. The backup DNA tree goes back to the S6.
Yeah same, been using it since s5. CBF restarting life and logins.
Save so much time doing smart switch tho. With all that time I could be scrolling and refreshing Ozb
Btw yeah my regular s24 512gb black shipped this arvo, I ordered like 11pm on 28th.
ETA Monday in non-metro SAAre you from the future?
always a fresh and clean start
Wondering if anyone who ordered on 19th and have received the tracking today?
TIA
I did. Ordered Titanium Grey 256GB on 19th morning and its on the way.
Good on you mate! I ordered on 19th in the evening and status still says awaiting dispatch. Fingers crossed my order gets shipped shortly too.
May be depends on what model did you order. The ones in high demand might have stock issues.
@OZBsince2018: Ordered Titanium Black 256GB..would have thought this colour would have been not so in demand..
Ordered on 19th 5pm and still nothing just awaiting dispatch and nothing about cancellation refund
Ordered on 20 and 21, both on the way (256gb)
Did you cancel any accessories?
Yes
Ordered 512gb Violet on 19th in the afternoon, have received the tracking info earlier today. Entire order is coming together. Phone + case + screen protector + watch6.
Ordered on the 18th around noon, titanium blue, still shows awaiting dispatch!!!!
1Tb Titanium Blue, ordered 20th, same like you - Awaiting dispatch. Probably the bespoke colours ship a little later…
256GB titanium blue and same story (but ordered on 19th) - join the club!
Same here, 256 Titanium blue ordered on 21st but awaiting dispatch still.
Another blue… 19th, still awaiting. I guess exclusive colour would take awhile longer. Good thing comes to those who wait?
512Gb Titanium Green, still Awaiting Dispatch.
The 512Gb S24 (non ultra) in Amber Yellow has a tracking number though.
Has anyone who has done a trade in received an email from Asurion on the steps and postage label?
there is a link in the original email to login to your account .. there was no download label, waited 2 days, gave-up so I just posted to https://www.webuyback.com.au/
Asurion will send it when you receive the phone
Thanks
Still waiting for refund of cancelled items. Anybody got their refund or know about the time frame of refund?
can you confirm where the said it would be done once phone is delivered?
Same happen in October with the s23 ultra deals
I received my refund one day after the item arrived, this was 3 months ago.
Will the item be delivered to the nearest post if you aren't available for signing the delivery? Or they will try in the next business day?
They usually take it to to the nearest post office.
Cancel after order to keep discounted price.