Petition to Get Discount or Incentive for Using Self Service Checkout

Really on 18/02/2024 - 01:11
Last edited 18/02/2024 - 01:24 by 1 other user

Good morning all, I just started a petition asking for discount or incentive for using Self Service Checkout. We should not let this happening, taking advantage of us for free.

I would say this is actually illegal too (in my opinion), we are actually working for free without any training (just supervision) and a pay. If We go to their website, they are actually hiring people to scan and pay them. Why don't we get paid too?

For examples:
We’re hiring at Coles. Working in the Checkouts and Assisted Checkouts area, you’ll be responsible for scanning items, processing payments, and engaging with our customers.

Customer Service Team Member - Woolworths careers website
Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries, we are the last point of contact to offer a great shopping experience.

Please support me. The link will take you change.org website.

Food & Grocery

Comments

  • WoodYouLikeSomeCash on 18/02/2024 - 01:17
    +49

    I don’t think a goal of 5 signatures will be enough to persuade a million dollar company.

    • payless69 on 18/02/2024 - 07:25
      +21

      A million dollar company?

      Try 44 Billions!!
      https://www.google.com/search?q=woolworth+market+cap&oq=wool…

      • DemocracyManifest on 18/02/2024 - 19:24
        +15

        Why does everyone on this site write ‘Woolworth’ and not ‘Woolworths’ - it’s the literal name

        • nismo on 18/02/2024 - 19:49
          +14

          ESL.

        • iforgotmysocks on 18/02/2024 - 22:36
          +44

          Because they are the fresh food person

        • payless69 on 18/02/2024 - 22:44
          -1

          Why does this even matter? A duopoly is a duopoly and when a monster idiot gets his false dog teaching economic students we all know the outcome!

          • smartazz104 on 19/02/2024 - 12:18

            @payless69: Isn't their profit margin under 3%?

            • payless69 on 19/02/2024 - 15:13

              @smartazz104: They use "nice" words to please Albo, flatten the inflation curve and delay further price rises.

        • BargainMe on 19/02/2024 - 07:51

          They added it to Billion instead

        • ak47wong on 19/02/2024 - 13:15
          +5

          It's to compensate for all the people writing 'Westfields' and 'Myers'

        • lostinsydney on 20/02/2024 - 11:17
          -1

          Woolies btw

        • omgilia on 21/02/2024 - 12:50

          I still call it Safeway

        • skittlebrau on 21/02/2024 - 13:23

          You don't go shopping at Cole or Woolworth?

    • MrThing on 18/02/2024 - 14:45
      +5

      grand total of 7 now. OP is on the way to changing the world

      • JIMB0 on 18/02/2024 - 14:55
        +10

        Maybe because there's only a self service option for signing.

  • afoveht on 18/02/2024 - 01:24
    +12

    I agree with this sentiment but think a petition will do squat.

    Ask for service. Politely. Tell the service person you appreciate their service, are on their side, and help them (bag while they scan.)

    If they can't provide it tell them and abandon your shopping and go elsewhere.

    IME Coles are getting worse than woolies at this and I just generally don't go there anymore.

    • NoisyMiner on 18/02/2024 - 12:34
      +3

      Whoa sounds like a good protest, abandoned shopping carts all over the store, or scan and scram. Makes them work to cancel the transactions.

      *Disclaimer I do not condone anti social behaviour.

      • cobknob on 19/02/2024 - 12:52
        +5

        Abandoning your trolley isn't gonna do shit against the Corp. Your just punishing the little people - aka the workers and if you've ever worked in a store you'd know that. You also don't wanna buy fridge/frozen that's been thawed and put back…

        • Morphio25 on 19/02/2024 - 12:57
          +5

          They aren't allowed to put fridge/frozen stock back on the shelves - they have to throw it out.

          • SpainKing on 20/02/2024 - 12:05
            +1

            @Morphio25: I've seen this implemented and also not implemented (latter more than the former)

          • cobknob on 29/02/2024 - 14:51

            @Morphio25: You ever seen a ******* or teenager follow orders.. == The rebellion!

      • skittlebrau on 21/02/2024 - 13:30
        +1

        abandoned shopping carts all over the store

        Please don't do this. I've worked in a supermarket before and all you're doing by abandoning your full trolley is punishing workers.

        Let me be clear that I'm not condoning this, but if you were going to do it anyway to fulfil your need to protest Colesworth, at least just fill up a trolley with frozen items from the same freezer section or something.

        • try2bhelpful on 21/02/2024 - 13:51

          Could be worse. I know a Coles employee who saw a guy take a dump in a freezer. I, suspect, he wasn’t protesting anything though.

          • skittlebrau on 21/02/2024 - 14:51

            @try2bhelpful: Maybe he was protesting the lack of public toilets in the store.

            One of my friends was approached by a guy in Coles who took his pants off and started masturbating in the middle of the aisle while making full eye contact with her. Needless to say, she moved away from retail after that.

            • try2bhelpful on 21/02/2024 - 15:00

              @skittlebrau: What is wrong with some people? All you can hope is that the security video caught him.

              From what I'm hearing security in the stores is not great either.

              I try to be civil and friendly.

          • NoisyMiner on 21/02/2024 - 15:39

            @try2bhelpful: Goodness, what a shitty person to do that!

            • try2bhelpful on 21/02/2024 - 16:53

              @NoisyMiner: Ya know I can’t even joke about it. How do we even deal with people like that?

        • DrSwag on 21/02/2024 - 15:20

          You're really risking food poisoning on someone. Here's hoping an elderly or valuable person doesn't buy re-frozen beef mince.

        • Ughhh on 24/02/2024 - 22:54
          +1

          at least just fill up a trolley with frozen items from the same freezer section or something

          Maybe leave the fridge and frozen stuff alone, and only mess around with stuff like chips and cereal.

          The frozen stuff or food like meats, are either going in to the bin (unnecessary food wastage) or going back in the freezer/fridge and potentially make the next person sick.

    • Antikythera on 18/02/2024 - 17:02
      +1

      i used to go to a 24 hour store after working hospitality shifts.
      over time those 24 hour stores disappeared.
      they now close all the options on my commute home at midnight.

      sometimes i now finish at 11pm (was always midnight or 1am) so i used to go in their last hour.
      the express service isle was the only non-self checkout open at that time.

      then they redeveloped the one store that was possible, removed the express checkout isle.
      so now I don't shop on my way home.

      • bmxr on 21/02/2024 - 15:54

        I was in my local full-line Woolworths last Friday at 6pm shopping for a party we were hosting the next day. I had a trolley that was full-to-the-brim with heavy items.

        All conveyor belt cashiers were closed. And the self-serve ones at this Woolworths couldn't accommodate trolleys, like some of the newer layouts can at other stores.

        So, the only non-self-serve was the lady at the front desk/cigarettes area. It was such an awkward 10 or so minutes lifting items up in to a little recess in that counter, then the cashier lifting it up and over her scanner on the desk, then piling it up on the side for me to load back in to the trolley.

        I can understand pushing people towards self-serve, but 6pm Friday is hardly outside of peak hours!

    • Thaal Sinestro on 18/02/2024 - 20:17

      People (individuals) are powerless to change things. Only the government can change the way things are. Government's have a monopoly on violence and power. The reason they don't use their "Monopoly on Violence" to change the system, is because the system benefits them so much. They own multiple houses and have millions invested in companies like ColesWorth. The system is rotten. Tariq Ali: “The function of a bourgeois democracy is to secure the consent of the masses to their own exploitation and oppression.”

      https://tribuneofthepeoplenews.wordpress.com/2020/06/19/revo…

      • afoveht on 18/02/2024 - 21:36
        +2

        Direct action may not necessarily directly effect political change but it can be a powerful form of political persuasion. All revolutions start with a small core of people, most often perceived as radicals, whose actions grab increasing attention and support. Non-violent direct action which carries little personal cost is IMO a no-brainer. Other forms of direct action obviously should be more considered.

    • supersabroso on 21/02/2024 - 02:06

      Exactly, they aren't forcing you to scan your own shopping. You can wait in line with the rest of the chumps who can't figure out how to work the self service machines. Your incentive is that time is valuable. Will you scan your own shopping in 3 minutes or wait in line for 10 minutes to have your shopping scanned in 2 minutes?

      • afoveht on 21/02/2024 - 07:57

        they aren't forcing you to scan your own shopping. You can wait in line

        No. At certain times, like late at night, they have zero serviced checkouts and only self service operating.

        And even so, why should we wait more?

        • supersabroso on 21/02/2024 - 16:46
          +1

          You are right at those times, however, I would rather they open with only self checkouts for a little while than close the store. At the end of the day, they are running a business, they can force you to wear a pink tutu while you shop in their store if they want. However, they can't force you to shop at their store. Stay home or take your business elsewhere if you don't like it (eg. To Aldi/Costco with the long checkout queues). Vote with your money, the business that does right by the most customers will come out on top.

  • randomusername2017 on 18/02/2024 - 01:29
    +15

    Really good idea.

    Any plans to take on fast food touchscreens or pay at bowser scams?

    • afoveht on 18/02/2024 - 01:31
      +6

      Yes, don't use them. Go to the counter.

      But IMO that's a bit different than having your shopping scanned as this is a process that you may actually like to do at your own pace because it involves your own decision making and desired outcomes and may actually be easier on a terminal than with a chat.

      • BartholemewH on 21/02/2024 - 16:26

        Mother in law tried to order at McD counter, they refused, no terminal at the counter. Had to use screens only.

    • GordonD on 18/02/2024 - 09:58
      +15

      Yes, when you stop for fuel, go in and demand that the checkout operator come out of the shop and dispense the fuel, or you'll take your business elsewhere.

      Good luck finding an elsewhere.

      • R4 on 19/02/2024 - 14:11

        Went to a fuel station in Denmark Western Australia recently that still had a guy pumping fuel for you. First time I've seen that in at least a decade. Funny thing is that they were cheaper than a nearby, conventional station.

  • leiiv on 18/02/2024 - 01:29
    +3

    Take them to the court if it is illegal.
    I am pretty sure it is legal. And sure, without any training, people can make more mistakes.

    • frewer on 18/02/2024 - 10:11
      +3

      There is no such thing as illegal in business, if the profit is greater than the cost + penalty, the CEO will do it.

    • truetypezk on 18/02/2024 - 15:53
      +5

      We sold 10 times more potatoes than we have ordered!

  • Hybroid on 18/02/2024 - 01:37
    +14

    Change.org petitions are not how billion dollar companies make business decisions. Absolute waste of time.

    • WoodYouLikeSomeCash on 18/02/2024 - 01:54
      -1

      They should (as customers are an important stakeholder of a business), but as you said sadly the truth is they don’t.

      • MrThing on 18/02/2024 - 14:43
        +1

        tell that to the board at the next shareholder AGM

  • CrispyChrispy on 18/02/2024 - 01:41
    +17

    lol wut

    • Jimothy Wongingtons on 18/02/2024 - 08:35
      +5

      Op user name checks out… or do they

    • johnno07 on 18/02/2024 - 22:14
      +4

      My sentiments exactly. Imagine having some spare time and deciding that you're going to use that time to screech into the void about an issue as inconsequential as supermarket checkouts. People without hobbies are weird.

      • Jimothy Wongingtons on 19/02/2024 - 12:03

        the void

        i guess they did succeed in whipping up 2 pages of comments though

    • YellowDieselGolf on 18/02/2024 - 23:14
      +1

      This place brings em out.

  • follow on 18/02/2024 - 01:55
    +1

    Sadly, the incentive, for Coles especially, is either wait a while for only one or two manned checkouts or go to self checkout

    • mauricem on 19/02/2024 - 15:57

      I go full Karen and demand they open more checkouts. Actually I don't demand but I do ask why they don't have more operators especially if there's a manager around.

      • mclachat on 21/02/2024 - 17:33

        The store manager may not have been given enough hours from head office to have more staff on. Staff may have called in sick, their is a number of reasons why and just because they are a manager it doesn't necessarily mean they have the power or ability to fix the issue.

  • BoltThrower on 18/02/2024 - 02:31
    +1

    This relies on the premise that they won't price-hike in retaliation.

    • KSMLJ on 18/02/2024 - 08:41

      This relies on the premise that they won't price-hike in retaliation.

      They are definitely not going to price-hike in retaliation.

      They are already doing it every week anyways.

  • AustriaBargain on 18/02/2024 - 03:27
    -7

    I just wish they would deliver, with the same prices as in store including specials, and with a reasonable minimum order and delivery fee. Going into a supermarket and taking things off the shelf was an innovative shopping experience in the 1950s. But Amazon have shown us a better way of doing things. Distribution centres don't need to be in high land value shopping districts. Orders can be picked and packed a lot faster by professional warehouse workers and quickly dropped off at the front of people's houses with ninja-like efficiency. The Uber/DoorDash experiment has shown that it must be profitable, albeit with the 10% markup on top of the 10% service fee and no specials now. I guess why would Colesworth want to innovate when their 20th century business model is making them billions a year in profits. Amazon haven't moved into the fresh and chilled grocery space yet so why should they even bother reacting.

    • photonbuddy on 18/02/2024 - 10:56
      +2

      I just wish they would deliver, with the same prices as in store including specials, and with a reasonable minimum order and delivery fee.

      Not sure where you are, but around here we can order online at the same prices as in-store, and get a 6 hour delivery window for $2 from Coles. Woollies don't do cheap delivery, but $15 delivery is not outrageous considering what it means you can avoid.

      • Antikythera on 18/02/2024 - 17:12

        last time i used it, woollies had a $5 slot. but it was a larger timeframe (8 hours?) and possibly because they had existing orders to my neighbourhood.

        whatever the conditions i was doing a large order anyhow, and by the time I had done the whole order I was given free delivery. Not sure what the threshold was for free delivery but my order was just over $300.

        • photonbuddy on 18/02/2024 - 20:13

          last time i used it, woollies had a $5 slot. but it was a larger timeframe (8 hours?) and possibly because they had existing orders to my neighbourhood.

          They offer cheaper delivery when a larger delivery window is chosen because it gives the the flexibility to bundle orders to your neighbourhood, as you suggest.

          If you want a 1 hour delivery, there's much less of a chance someone near-by is also buying.

          Of course, 6 hour windows are hard for most to accommodate.

  • mmd on 18/02/2024 - 03:41
    +5

    shop at IGA as most dont have self service

  • dylo on 18/02/2024 - 04:26
    +11

    lmao

  • onetwothreefour on 18/02/2024 - 07:09
    +30

    The incentive is that's it's usually quicker to self scan and you don't have to make small talk with the checkout person.

    • whyisave on 18/02/2024 - 10:35
      +2

      Why not just have "small talk" lanes and "no small talk" lanes ?

      Give consumers that choice!

      • spedohero on 18/02/2024 - 14:25

        Hahah small talk lane will be empty.

        • MrThing on 18/02/2024 - 14:42
          -2

          full of boomers

      • ThithLord on 19/02/2024 - 09:23
        +1

        Why not just have "small talk" lanes and "no small talk" lanes ?

        guis why not something far, far more impractical?

      • cloudy on 19/02/2024 - 16:55

        Can’t find staff who wants do man the small talk lane

    • caitsith01 on 19/02/2024 - 21:52
      +5

      Exactly, what more incentive do I need than I don't have to deal with random other humans and can go at my own pace, which happens to be faster than going through a manned check out?

      I don't understand people who assume everyone hates self service check outs.

      • SpainKing on 20/02/2024 - 12:11

        The people who hate the self-service checkouts are old, hate change and/or have mobility problems

        The people who like them are young, scared of people and couldn't make eye contact with a checkout operator for more than 7 seconds, much less small talk that didn't make them feel like an awkward piece of shit afterwards. Or, as in your case, the person's faster/better than the highschooler at the checkout that doesn't care and puts bread/eggs at the bottom of the bag

        • caitsith01 on 20/02/2024 - 13:02
          +2

          To me, the solution is to have both options to cater to everyone. But I dislike the whining of people who seem to assume that everyone thinks self checkouts are terrible.

          I like the ones at Uniqlo even better - literally put your basket down, the system correctly identifies and tallies everything up instantly, pay, leave.

        • jrowls on 21/02/2024 - 12:17
          +2

          You don’t have to be afraid of making eye contact to want to use the self checkouts. I’m “young” (ish) and love talking to people, I make small talk with strangers all the time.

          When I’m doing my shopping though, I just want to get out as quick as I can with minimal fuss. Sometimes that’d be going to a register, but more often that’s self checkout. I just wish the Colesworth ones would be less shit. It’s a solved technology but theirs are horrendous to operate, woolies in particular.

    • tazmaniak on 20/02/2024 - 09:30
      +1

      Choice is good. If I have a large amount of groceries, I'll go through the checkout. The local staff are great - most just give a friendly hello and don't bother with small talk unless you obviously want to chat.
      But I'm not waiting behind someone's enormous trolley load for a small basket of items, and I'm quicker than most checkout staff anyway.
      The only issue is the morons that take big trolleys through self-checkout, or can't handle the basic process.

  • original15 on 18/02/2024 - 07:36
    +1

    Sometimes what you’re buying needs self checkout, away from prying eyes and judgement

    • mapax on 18/02/2024 - 07:43

      What do why sell at a supermarket that would cause judgement?

      • Spootage on 18/02/2024 - 10:37
        +20

        Ever tried buying carrots, condoms, lube and duct tape in the same transaction?

        • superuser on 18/02/2024 - 11:52
          +1

          Why carrots 🥕 , not 🍆🥒?

        • quick-dry on 18/02/2024 - 14:05
          +2

          I needed some supplies for fibreglassing, and also wanted a banana sandwich for lunch - you can imagine the smirk from the checkout chick as I rocked up with with a box of latex gloves, lube and a hand of bananas.

      • original15 on 18/02/2024 - 14:19

        Throw laxatives lube condoms duct tape and a pineapple into your trolley. The looks I got. Checkout person didn’t even ask me what I was up to that weekend

        • thanatos350 on 21/02/2024 - 08:14

          Core memory unlocked. I used to do this to strangers when I was bored shopping with mum.

      • Antikythera on 18/02/2024 - 17:15
        +6

        a slab of beer and a box of nappies. then when the cost is too high, and the eftpos card is rejected, ask the cashier to remove the nappies.

    • holdenmg on 18/02/2024 - 07:43
      +7

      Yes, I want a Caramello Koala without being judged or having to explain.

      • miwahni on 19/02/2024 - 00:32

        Dammit they are Caramello Bears. This is a hill I will die on.

        • mapax on 19/02/2024 - 07:11
          +3

          I don’t understand, is this a meme that I haven’t seen? They literally say koala on the label.

          • SpainKing on 20/02/2024 - 12:17
            +1

            @mapax: @miwahni is living in the 80's still, where koalas were bears and Pluto was still a planet

          • miwahni on 20/02/2024 - 22:23
            +1

            @mapax: When I was growing up they were Caramello Bears. The name was changed in the early 80s.

  • JIMB0 on 18/02/2024 - 07:43
    +5

    The young staff don't care that you want a human to serve you cause you're saving their job. They find it annoying when old people do this and wonder why you're too stupid to use the machine.

    • mapax on 18/02/2024 - 07:46
      +2

      So it’s a pot-kettle scenario where the young employees are too stupid to understand why the old customers are too stupid to use the machine?

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