A repeat of this deal - but this time only for 4 months.
Typical evening speed 25Mbps download, 8Mbps upload.
Termination Notice: You may request to cancel the NBN service by providing a minimum 30 day notice.
Use a referral code to benefit another Ozbargain member
Referrer gets free NBN25 or 50% off NBN50 service with 6 nbn referrals, free NBN50 or 50% off NBN100 service with 12 nbn referrals, free NBN100 or 50% off NBN250 service with 18 nbn referrals, free NBN250 or 50% off NBN100 service with 24 nbn referrals.
Churning when sign on periods end is even better value
Most people on these plans are elderly and would prefer not to churn.
A good, cheap, no hassles, on going price works out best.
The eldery should have their grandson help them, and then split the money saved
Not sure why jv was negged for this - the last thing my 85 year old mum (or me because I'll have to do it!) needs is trying to regularly churn ISPs. Just use Fubar $49.95 pm or Solitary $47.00 pm - set and forget.
Worth it to relive the sound of a dail up modem.
dial up was 24/1
I am about to finish my 6 months with Mate. Ho do flip defines new customer…I have been with them 2 yrs before.
I was with them 2 years ago, and they refused to provide a discounted plan, do not risk. Unless you get accounton different name.
I have been with Flip Connect since October 2024 and have been pretty happy with the performance and service (I am Sydney based). There’s been a couple of urgent NBN maintenance but nothing too bad. My only bad experience was last week. I called to book in my service cancelation at the end of the 5 month promo period and we confirmed that would be 30th April. I got home that afternoon and found that they already disconnected me. They got me back connected in just under 2 hours but it was a bit of a pain to have to go through the support and customer service teams to get reconnected. I may use that as leverage to see if they can extend the $39 deal for me.
pretty happy with the performance and service
You were happy waiting 1 hour for them to answer the call?
What makes you think I waited an hour? I took the callback option and it only took them 20 minutes to call me back. That’s pretty reasonable for a telco in my opinion.
What makes you think I waited an hour?
Because that is how long I had to wait each time I called them when I had a service with them.
That’s pretty reasonable for a telco in my opinion.
I have 5 min guaranteed with Superloop.
Are you required to give them notice? When I joined, I noted down to give them 30 days notice, but then couldn't find anything in the T&Cs saying I had to when I checked at the end of last month, so I didn't bother. I intend to just churn out toward the end of this calendar month.
Yes the customer service team told me it’s 30 days notice as they bill you the month in advance
@puffinfresh: Sorry scrap the bit about in advance billing. Here’s what they sent me via email. I did mine in advance to avoid any hassle.
Thank you for reaching out! We’re sorry to hear that you've decided to cancel your service with us. For security purposes, we do not process cancellation requests via email please call us at 1 300 354 788. Our team will verify your account and assist you with the cancellation process.
Invoices are typically sent out or uploaded between the 4th and 7th of each month, with payment due between the 18th-21st.
We don’t bill our customers a month in advance; instead, we bill within the same month, with payments due in the middle of the billing cycle.
As per our terms and conditions, we require a 30-day notice for cancellations. If you choose to cancel during the billing cycle, you can continue using the service until the end of that month.
However, if you cancel earlier than the end of your billing cycle, you will still be responsible for the entire month's payment, as all our plans are non-refundable.
If there is anything else you need, feel free to call us on 1300 354 788.
They can say that as much as they like, but it's not in their T&Cs
It is in their T&Cs
I have read and understood Standard Terms and Conditions, the Terms and Conditions and Critical Information Summary and agree that my continued use of Flip's services (as defined) constitutes my agreement to Standard Terms and Conditions and the Terms and Conditions.
CIS is a summary of other information. It is not something I have agreed to as per their check box on sign up.
CIS is a summary
Critical summary.
It is the information I use to decide whether to join or not.
I also signed up with Flip last Oct- been pretty good so far (couple of drop outs from memory but nothing major)- but relatively low user only for web browsing and some streaming.
I've also called up on Monday to notify them on upcoming cancellation- actual day TBC as dependent on travel date and just requested customer service to add notes to my account.
Flip did a hard credit check for me when I signed up in 2024. Just an fyi for people who regularly churn credit cards.
did a hard credit check for me
not for me…
No an alternative at all if one has bad 4G coverage.
Should be twelve months!
Do not get this plan. the speed was intolerable - i don't know if the issue was the speed itself or the provider but my god it was back to the dial days. Also you need to give them one months notice or pay up for the whole month. The service was so bad I cut my loses and changed providers within 2 weeks despite the one month notice
I switched over from another provider and actually have better speeds with Flip.
While I change mobile providers every 3/6 months to have the best deal, I can't do the same for NBN for router possible incompatibility. How the others do?
How long do you have to be away until you're considered a new customer?
Promotional Pricing: This applies to new customers connecting for the first time only. Please read Critical Information Summary for further details
in other word: they will NOT accept return customer as a new customer.
They define new customers as those who NEVER used their service before. So no, you can't take the offer if you've you've ever signed up to their services
I get some pretty significant slowdowns in the evening with these guys. I'd look elsewhere tbh
The promotion is still valid, however I set activation date as yesterday and only got activated at 23:30 which at that time I was about to sleep.
With more or optus at least i got activated after mid day or after I return home from work.
Tech support called back today and checked if I have internet today and later transferred me to billing team, and I said it's unfair for the delay and still charge me one more day when I could barely use internet, and the guy said "huh you want us to credit you for just one day? It's only a dollar".
Don't like the attitude. Will not stay when my promo price ends.
$47 ongoing is better value…