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12 Months Free Prime Membership or a Pro-Rated Refund for Your Cancelled Annual Prime Membership @ Amazon AU

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12 Months Free Prime Membership or a Pro-Rated Refund for Your Cancelled Annual Prime Membership @ Amazon AUAffiliate
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Hiphopopotamus on 28/05/2025 - 16:18 account-status.amazon.com.au (17828 clicks)
Last edited 28/05/2025 - 16:26 by 1 other user
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Check your emails.

Dear Customer,

Last year, in May 2024, we notified members about the introduction of limited advertising to Prime Video movies and TV shows starting 2 July 2024. We understand this change may have impacted your Prime membership experience.

As a valued customer, we noticed you recently cancelled your annual Prime membership and we would like to offer you one of the following options:

  1. Receive a pro-rated refund of $XX.XX for your past annual Prime membership, calculated based on your cancellation date and time remaining in your annual plan as of 2 July 2024.
  2. Receive 12-months of Prime for free (valued at $79) to continue enjoying benefits.

Please click: https://account-status.amazon.com.au/au/prime/refundrequest here within the next 30 days to select your preferred option.

Sincerely,
The Amazon Prime team

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Comments

  • lordezekiel on 29/05/2025 - 13:40
    +1

    Got on chat, got shunted between two different people, neither wanted to help but eventually managed to get a $35 refund, better than a poke in the eye i guess.
    Don't know how some of you lucky sods managed to get the full $79 refund!

  • AUBRX on 29/05/2025 - 14:22

    Gave it a shot. Thanks op

  • The Maestro on 29/05/2025 - 14:30
    -5

    The useless (profanity) at Amazon support declined me. I just cancelled on the spot. (profanity) Amazon.

  • AE on 29/05/2025 - 14:30
    -2

    i cancelled years ago and occasionally get 30 days for free. I believe I deserve 12 months for free.

    • PleasureMe on 31/05/2025 - 07:13

      You believe you deserve a year free because you cancelled years ago and have been leeching off them ever since? Wow

  • AnDyStYLe on 29/05/2025 - 14:31

    Tried live chat, no dice.

    I got shafted when I used Telstra points to redeem the 12 months Prime subscription back in July 2024, they reviewed my account and said I already used a free 12 months.

    Got a further email as follows…

    PrimeVideo.com
    Account & Settings PrimeVideo.com
    Message From Customer Service
    Hello.

    This email is being sent to you with respect to your Amazon account for which you had contacted us.

    I've looked into your request and our records show that we didn't send you a message because your account does not meet the required conditions and unfortunately you are therefore not entitled to one of these options.Only customers who received an email from Prime Video sent on May 28, 2025 are eligible to redeem this offer.

    I hope I have addressed your concerns. In case you have other concerns regarding your Amazon account please reach back to us and we will be able to assist you.

    Best regards

    Adity

    • Ringu on 29/05/2025 - 14:57

      hmmm…wonder what those "required" conditions really are? seems to be random luck so far

      • RogueWolf on 29/05/2025 - 16:14

        you had to have held a annual prime membership on 21st may 2024

        • Mooncakes on 29/05/2025 - 20:17

          I've got that and still got the same message

          • RogueWolf on 29/05/2025 - 20:27

            @Mooncakes: Was your membership through a 3rd party? If yes not eligible, if through Amazon contact them you should be eligible

    • Munkeyalan on 29/05/2025 - 15:56

      Same thing for me because I used Telstra rewards. They said my subscription was already free!

  • padman on 29/05/2025 - 15:02

    wonder if we can sign up now and immediately ask for the refund?

  • ULT on 29/05/2025 - 15:21
    +1

    Played the agent roulette game and lost, happily cancelled my auto-renewal, Amazon probably facing a surge of cancellations right now from disgruntled Ozbargainers haha

  • ry34 on 29/05/2025 - 15:24
    +3

    if you took up the Door Dash prime deal for 2 years, don't cancel - you'll lose that if you do

    • rhymingboxer1 on 29/05/2025 - 16:01

      Create another account with both and sign up for the 2year deal again :)

  • Paul J Weddell on 29/05/2025 - 15:35
    +1

    this implies, and infers even , they have a

    " NO REFUNDS " policy on Amazon Membership.

    Even Though they no doubt have your Bank account / card details.

    Why would anyone deal with such a company ?

  • Shane034 on 29/05/2025 - 15:57

    Does this apply for those who paid for a month of Prime now and then or is it only for those who paid the full annual membership up front?

  • rhymingboxer1 on 29/05/2025 - 16:00
    +1

    Being an ozbargainer for so many years, it felt wrong to pay for a year when fellow ozbargainers were getting it for free, so, after chatting with the support team, I got my membership cancelled because they wouldn't budge to give any discounts. Will be receiving $79 back, I got my membership in February so, getting a full refund gives at least 3 months for free. Now let's create a new Prime account and get a month's trial followed by membership for a year:)

    • PleasureMe on 31/05/2025 - 07:16

      A lot of effort for not a lot of reward. Not worth it IMO, but each to their own.

    • McMaferMur on 31/05/2025 - 07:41

      @rhymingboxer1
      I found it difficult to create new amazon ac they need new mobile phone. Let me know if you found a way without cheers

  • rensman on 29/05/2025 - 16:04
    +5

    POSSIBLE HACK? Not sure if this works for everybody, but we watch only one or two shows. we have been downloading each episode rather than watching it via streaming and not one single ad

    • lordezekiel on 29/05/2025 - 18:03
      +1

      Just watch on your web browser and use an adblocker like ublock origin.

  • MaXcon on 29/05/2025 - 16:30
    +61

    Dear Customer,

    We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

    Sincerely,
    The Amazon Prime team

    • BarneyKB on 29/05/2025 - 16:32
      +2

      Yeah just got this as well lol. I did cancel before submitting but the membership doesn't expire for a while so it's still active.

      I wonder if that has anything to do with it.

      • Oztx on 30/05/2025 - 08:20

        Did you receive the cancellation/disabling of auto renewal email? If you didn't receive then you didn't really cancel, they are sneaky, after you cancel you have to confirm cancellation from membership page on the bottom of the page.

    • Anthonese on 29/05/2025 - 16:34

      Just got this too

    • bNiNja on 29/05/2025 - 16:34

      Yep. Me too.

    • RainbowChad on 29/05/2025 - 16:35

      I got the same email. I was a prime member for years but I cancelled a few months ago because the service was going downhill.

    • timliu1996 on 29/05/2025 - 16:38

      Same here, guess I will just keep buying cheap stuff and have them delivered to my door then :/

    • stcsoo on 29/05/2025 - 16:44
      +3

      Got the same rejection letter. I think their service team has been inundated with requests and they're now pushing the same pro-forma response. My account expires today. Cancelled yesterday. Not likely to get it back since my orders have either been damaged or delayed too often and the shows are either cancelled or just not that interesting. Also they axed Wheel of Time, so that's unforgiveable.

    • Tommohalby on 29/05/2025 - 16:52

      Taste*

    • Winny182 on 29/05/2025 - 17:51

      what a scam, only the people who received the email are eligible

      Gonna start accusing every targeted deal of being a scam now

      • mannyTheMemmoth on 29/05/2025 - 18:17

        yeah it does feel like discrimination when you are loyal customer for ages (5+ yrs) and they irritate you with all these ads and only a few new customer who cancelled gets the reward.

        • RainbowChad on 29/05/2025 - 18:42
          +1

          That's because those people took action and cancelled to show their displeasure. You just sat there and took it like a good little boy.

          • mannyTheMemmoth on 29/05/2025 - 20:11

            @RainbowChad: yeah cowboy and like they knew the future that amazon will provide the refund, self righteousness is a bliss, stay blessed.

  • kml22 on 29/05/2025 - 16:40

    I got the email too, they reviewed my account and I'm not eligible for a 12-month free prime membership :(.

  • Korban Dallas on 29/05/2025 - 16:43
    +1

    Shit

    We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

    • vid_ghost on 29/05/2025 - 16:44

      Ditto.. was worth a try!

  • sunyuanxin on 29/05/2025 - 16:45

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    • superforever on 29/05/2025 - 16:56

      As we said just chat with them online, forget that email.

    • enyacat on 29/05/2025 - 16:56

      got the same email

    • ozioziozi on 29/05/2025 - 17:13

      I got the same email but then I went through the chat again and this time I was issued a refund of $79.

      • McMaferMur on 29/05/2025 - 17:19

        @ozioziozi if i pay full now and then go to chat right away do you think they will refund? if not, can i cancel the prime and get full refund?
        @superforever

        • McMaferMur on 29/05/2025 - 17:23

          found the answer : If you haven't placed an Amazon Prime-eligible order or used any Prime benefit, you are eligible for a full refund.

        • ozioziozi on 29/05/2025 - 17:24

          I see the following in their terms and condition so worst case if they don’t refund you, you should be able to cancel the membership and get the refund.

          “ 2.4. Cancellation by you and refunds

          You may cancel your Amazon Prime membership any time by visiting Your Account and adjusting your membership settings. You may also contact customer service. If neither you nor anyone authorised by you to use your account has taken advantage of any Prime benefits in the current membership period, we will refund this membership fee in full. Prime memberships redeemed through a promotional code or gift card are not refundable.”

  • Puglife on 29/05/2025 - 16:48
    +7

    Only positive in all of this is it made me realise that my Prime really wasn't worth it lately.
    A lot of the supermarket items I purchase are no longer price matching the specials and Prime video is very dissapointing so it helped me decide to cancel so in essence I still have saved $79👍
    I suspect many will do the same and their goodwill gesture to others may cost them.
    Although its Amazon and they really wont care 💲💲💲

    • impoze on 29/05/2025 - 17:03

      also haven't renewed my prime membership

      • Ringu on 29/05/2025 - 17:05

        same, can't stand those ads, especially in the middle of a movie, makes me turn off the app

  • floralivings on 29/05/2025 - 17:06

    Dear Customer,

    We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

    Sincerely,
    The Amazon Prime team

    Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

    • McMaferMur on 29/05/2025 - 17:07

      Yes same.. sad..

      • ozioziozi on 29/05/2025 - 17:12

        I got the same email but then I went through the chat again and this time I was issued a refund of $79.

        • pichxlonco on 29/05/2025 - 17:40

          same, but i also got my meembership cancelled effectively today, so, not that great

  • skido on 29/05/2025 - 17:09
    +3

    they are still refunding annual fee over chat despite receiving the ineligible email :-)

    go to customer service -> scroll down to “prime video, amazon music, kindle apps” -> “prime video” -> “ads in prime video”

    express your disappointment with ads in prime video and mention that you didn’t receive the code from the extra 12 months prime that was offered. they’ll refund your last annual prime payment right away

    • Aa44 on 29/05/2025 - 17:23

      Can confirm this works. I initially got $30 refund but went specifically through this route and got the full $79 refunded

      Also got email saying my account was not eligible

    • mboy on 29/05/2025 - 17:23

      Just tried this. They said they'll forward it to the relevant team and get back to me within 24-48 hours.

    • mahgo on 29/05/2025 - 17:41

      Tried this but was just told the same thing, that I wasn't eligible.

    • TestIgnoreMe on 29/05/2025 - 19:20

      can confirm this work, I got refunded my full annual amount without cancelling.

    • gadgetguy on 29/05/2025 - 19:30

      Nope.

      "I understand how frustrating blah blah….but you did not receive the email so you are not eligible."

    • Zippy135 on 29/05/2025 - 23:36

      This is helpful and worked for me except I decided not to mention this offer; they refunded $79.

  • ozioziozi on 29/05/2025 - 17:10
    +1

    Update: yesterday I had a chat with 2 agents. Both didn’t issue refund and I was told that I will get an update via email within 24-48 hours. Today I received an email stating that I was not eligible for the promotion therefore won’t be getting any refund or free 12 months extension.

    Today I contacted another agent stating that I want to cancel my membership because I don’t like ads and I was issued a refund of $79.

    • tienanbich on 29/05/2025 - 17:22

      And prime subscription cancelled?

      • McMaferMur on 29/05/2025 - 17:24

        of course no bro

      • ozioziozi on 29/05/2025 - 17:25

        No, prime subscription is still active.

        • McMaferMur on 29/05/2025 - 17:31

          ok im trying now, worst case i will just cancel the prime and get full refund from the system

          • pichxlonco on 29/05/2025 - 17:35

            @McMaferMur: just tried, got my membership cnacelled and refunded, with benefits ending exactly TODAY. If i go and check my membership status, it is asking me to sign up again. Crap, now i need to wait for the refund to come back and sign one more time.

            • McMaferMur on 29/05/2025 - 17:36

              @pichxlonco: duh well, i dont need membership if not free so nothing to loose for me

    • McMaferMur on 29/05/2025 - 17:39

      @ozioziozi need more help. so after you say you want to cancel then what the agent ask, or they just straight away offer/issue the refund?

      • ozioziozi on 29/05/2025 - 19:09

        I basically said that yesterday I tried to cancel and at the time of cancellation I was given the option to either get refund or get 12 months free. I chose 12 months free option but I don’t see that applied to my membership. I played dumb and next thing he said was that he is issuing me a refund. Whole chat lasted less than 5 mins.

    • Creamsoda on 29/05/2025 - 18:56

      didn't work. they flat out refused and say they can't do it because the system wouldn't allow them.

      • McMaferMur on 29/05/2025 - 18:59
        -1

        they can't
        they lied… to many of us… but what can we do…. except strap a lie detector to their head

  • Benzy on 29/05/2025 - 17:28

    Received email:  
    Dear Customer,

    We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

    Sincerely,
    The Amazon Prime team

  • awesomewilly on 29/05/2025 - 17:40

    Got $35 refunded, pushed for a full refund but said they'd cancel my membership if I wanted a full refund. All good here, still satisfied.

  • McMaferMur on 29/05/2025 - 17:45
    +3

    lol they gave me this link
    https://www.primevideo.com/help?nodeId=TD5EYJIUGQMY13QQdi

    Upgrade to Go Ad Free and pay $2.99/m

  • Juice08 on 29/05/2025 - 17:46

    tried customer chat and didn't get the offer. just cancelled my newly renewed membership and got $72.68 back.

  • Ringu on 29/05/2025 - 18:03
    +1

    Guys you crashed the live chat, i've been stuck at the rolling "Getting Help" icon for the past 10 min.

  • BargainShopaholic on 29/05/2025 - 18:15

    I tried chat, and asked to cancel. They would not give me a refund because I’ve used the benefits.

  • Hiphopopotamus on 29/05/2025 - 18:16
    +2

    Got my code.

    Thank you for your request to receive 12-months of a free Prime membership.

    Please use the link below to activate your free 12-months of Prime. Be sure to log-in using your Amazon Account details that you would like the 12-months of free Prime added to.

    Link

    A few important things to keep in mind:
    - The code will expire on 31 July 2025, be sure to activate before this date.
    - The code can only be redeemed for 12-months of free Prime at Amazon.com.au.
    - You can manage your membership anytime by visiting Manage Membership -https://www.amazon.com.au/hz5/yourmembershipsandsubscriptions
    in Your Account.

    • rewstar on 29/05/2025 - 18:18

      Did it add 12 months onto your existing membership or just 12 months from today?

      • Hiphopopotamus on 29/05/2025 - 18:24

        I'm going to wait to activate so can't be sure, but I can't imagine it being anything other than adding it to your existing membership (if you have one).

  • McMaferMur on 29/05/2025 - 18:26
    +1

    tried 4 agents no luck so i cancel and get full 79 (i joined and canceled today)

  • bayleyb on 29/05/2025 - 18:42
    +2

    Amazon chat rep told me this:

    Eligible Customers
    To be eligible for the offer the customer must have:
    Been an annual Prime member on May 21, 2024;
    Streamed Prime Video;
    Not renewed that annual Prime plan after the launch of Prime Video Ads on May 21, 2024; and
    Not since signed-up for another paid Prime or Prime Video annual or monthly plan.

    Ineligible Customers
    Important: The following customers are NOT eligible for a prorated refund:
    Customers who started their Amazon Prime membership after May 21, 2024;
    Customers who did not stream Prime Video;
    Customers with a paid-monthly Amazon Prime membership; and
    Customers who pay for their Amazon Prime or Prime Video through a third party, such as a mobile phone carrier.

    • McMaferMur on 29/05/2025 - 18:46
      +3

      they can tell you whatever, its just some lucky member here get it refunded, some not. its always lucky game

  • Ringu on 29/05/2025 - 18:59
    +1

    Looks like they've tested the patience of a lot of ozbargainers, we should all do a mass prime cancel to show that we mean business, deal or bye ;-)

  • Koffee on 29/05/2025 - 19:05
    +1

    I'm month to month — complained about how taken advantage I felt as I did not like the injected ads on Prime Video, but hadn't cancelled and had been loyal. Given the $20 voucher.

    • Sambuca on 29/05/2025 - 19:09
      +1

      I'm the same - month to month. Jumped on chat and ended up getting a free year.

      • ninohax on 29/05/2025 - 19:41
        +1

        you are a convincing person mate. What's the secret sauce?

        • Sambuca on 29/05/2025 - 20:14
          +1

          I cancelled my month while waiting for a chat agent, not sure that made any difference.

          I just explained I was looking at getting an annual subscription but found that Prime video had too many ads. Also mentioned a friend got that email.

          It didn't take that tmuch convincing. They upgraded my monthly to an annual (refunding the remaining monthly fee), charged me $79 and then refunded me $79. Guess I was just lucky!

  • megadeth on 29/05/2025 - 19:40
    +1

    "Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer."

    • Heracles on 31/05/2025 - 11:02
      +1

      That's the same email I received ;-/

      • superforever on 31/05/2025 - 13:11
        +1

        Igore the email, just chat with them, maybe you are lucky enough to talk with somebody agree to refund.

  • ninohax on 29/05/2025 - 19:43
    +7

    No Dice.

     
    Dear Customer,

    We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

    Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

    If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

    Sincerely,
    The Amazon Prime team

  • PotsyMcGoon on 29/05/2025 - 20:03

    I got the same email "Unfortunately, your account does not meet the required conditions blah blah…"

    I messaged the support chat and they are refunding my 1 year Prime membership from that expired 10 days ago and not renewed

  • Neverpayretail on 29/05/2025 - 20:31
    +1

    Now I wish I cancelled rather than just letting iyt expire. I never imagined they would make such an offer.

  • downhillmtbr on 29/05/2025 - 20:55

    Didn't get the email, but had cancelled.

    Reached out on chat and was told it was escalated and was given a $10 promo credit in the meantime.

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