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12 Months Free Prime Membership or a Pro-Rated Refund for Your Cancelled Annual Prime Membership @ Amazon AU

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12 Months Free Prime Membership or a Pro-Rated Refund for Your Cancelled Annual Prime Membership @ Amazon AUAffiliate
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Hiphopopotamus on 28/05/2025 - 16:18 account-status.amazon.com.au (19067 clicks)
Last edited 21/06/2025 - 17:53 by 1 other user
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Check your emails.

Dear Customer,

Last year, in May 2024, we notified members about the introduction of limited advertising to Prime Video movies and TV shows starting 2 July 2024. We understand this change may have impacted your Prime membership experience.

As a valued customer, we noticed you recently cancelled your annual Prime membership and we would like to offer you one of the following options:

  1. Receive a pro-rated refund of $XX.XX for your past annual Prime membership, calculated based on your cancellation date and time remaining in your annual plan as of 2 July 2024.
  2. Receive 12-months of Prime for free (valued at $79) to continue enjoying benefits.

Please click: https://account-status.amazon.com.au/au/prime/refundrequest here within the next 30 days to select your preferred option.

Sincerely,
The Amazon Prime team

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closed Comments

  • Hiphopopotamus on 28/05/2025 - 16:20
    +10

    I cancelled my Prime ~2 weeks ago.

    • Nukkels on 28/05/2025 - 18:17
      +1

      Me too but it still has a few days left before it expires. I applied for 12 months anyway, but I didn't receive any email. 🤞

      • Nukkels on 29/05/2025 - 16:51
        +4

        I just got a rejection email, even though I cancelled the same time you did. Looks like they're not honouring it if you didn't get sent the initial email, so definitely try and go through support if you can.

        • agalea101 on 30/05/2025 - 10:12
          +4

          Same :( rejection.. was hard to accept…

          Though sifting through the comments here - I was able to go on chat - Express my sadness for Prime ads giving me Free To Air Tv trauma - told a few jokes and be SUPER nice(mentioned cancelling) and bam - got the refund of $79.

          Try your luck again and see how you guys go :)

          Thanks Op and Ozbargain collective brainpower!

    • kungfuman on 29/05/2025 - 08:10
      +3

      why though do you not buy stuff on amazon? i love over night deliver i buy alot of stuff on amazon house hold items etc and Prime is used so often with me not sure why any one would cancel it unless they don't use amazon often. because amazon with out prime sucks.

      • Nukkels on 29/05/2025 - 09:19
        +8

        Many reasons - perhaps you live with someone who also has prime, and Amazon still refuses to offer a family plan. Maybe one of the main reasons for getting prime was to use the video and music apps, that now both have ads. Could just be buying less on Amazon, or only using it for larger/combined purchases where you still get free shipping. The increased 'cost of living' is very real and every area to save money helps.

      • keeperofthegood on 29/05/2025 - 10:58
        +5

        Because, while it's an incredibly small gesture, I want to avoid giving Jeff Beelzebub any more of my money…

      • entropysbane on 29/05/2025 - 13:17
        +1

        Given how much stuff I buy on Amazon and I am sure many others, I don’t understand how they make any money with prime. For example when they deliver a packet of cotton buds next morning. The weird thing is how often they will deliver several times in an order instead of waiting for the whole order to be ready. Even same day!

        • bohn on 29/05/2025 - 13:45
          +1

          they don't know either - that's why they stopped delivering to many regional and outer metro areas.

      • JimB on 29/05/2025 - 13:54
        +2

        I still get free delivery without it. Just need wait to order $59 worth of items.

        I also get S&S for small orders.

      • Hiphopopotamus on 29/05/2025 - 16:11
        +2

        I let it lapse because I got some promo credit deals on another account and ended up using its 30-day free trial. I was probably going to rejoin anyway next month, it worked out really well for me.

    • Vomo on 29/05/2025 - 16:31

      Me too

    • ab c on 29/05/2025 - 17:51
      +1

      Criteria: MUST received Amazon targeted email.

      • superforever on 29/05/2025 - 18:06
        -1

        No need, just chat with agent like we did in this thread. I didn't receive the email, I got $75 refund credit pending in my C.C.

        • ab c on 29/05/2025 - 18:28

          I previously subscribed to their 30d FREE trial & canceled after 30d.

  • Rojohe on 28/05/2025 - 16:21
    +3

    Nice, what's everyone getting? Refund or 12 months free?

    • agalea101 on 28/05/2025 - 16:25
      +37

      12 months free.

      I'm addicted to the Amazon smack.

      Thanks OP!

      • Franc-T on 28/05/2025 - 16:58
        +14

        Yeah I did same, though Im now pissed at them due to cancelling WoT

        • Craze on 28/05/2025 - 17:30
          +1

          Same here! Wasn't expecting that as S3 was good sp they've left us with cliffhanger

        • virtualds on 28/05/2025 - 21:41
          +3

          It was extremely boring. Good they cancelled

        • edvoon on 09/06/2025 - 15:28

          Not happy with them klling off several key characters in the last episode, understandable though with the way the many storylines branched out in the final 5 books (part of the reason why Brandon Sanderson had to expand the final book to 3 books) - I was wondering how they were going to handle it, and it looks like the answer is to simply trim back the branches that are not absolutely crucial to the core story, and kill off any characters on that branch to avoid attention dilution amd reduce the number of actors.
          Would be good though now to be able to re-read the books with the live characters' faces in our minds - like we did with LOTR.

    • Hiphopopotamus on 28/05/2025 - 16:26

      Depends on your refund, mine was ~$68 so a year of Prime is better value.

      • Kas on 29/05/2025 - 14:00

        how did you get the amount $68, my options shows as,
        Please select one of the following options below:
        Receive a pro-rated refund to your Amazon Account
        Receive a pro-rated refund to the original payment method used to sign-up for your past Prime membership
        Receive a code for 12-months of Prime for free

        Then submit buttion…

        • Hiphopopotamus on 29/05/2025 - 20:36

          It was in the email I got, it doesn't show up when you click the link.

    • downforce on 28/05/2025 - 16:48
      +4

      If you use it and plan to continue using it, then 12mths free IMO, but if you've cancelled it and have no intention of renewing, then get the refund.

    • justtoreply on 28/05/2025 - 17:35
      +5

      I no longer have prime, because most of the time I'm over $59 spend and don't use their streaming or gaming. Maybe for 3 months a year I'll buy prime. So ask yourself how often you really need it (small orders) because a refund might be better than you think

    • skwashd on 29/05/2025 - 16:52
      +2

      In my case, nothing:

      Dear Customer,

      We have reviewed your application to receive a pro-rated refund of your past Prime plan or a free 12-months of Prime.

      Unfortunately, your account does not meet the required conditions and you are therefore not entitled to one of these options. Only customers who received an email from Prime Video are eligible to redeem this offer.

      If you did receive communication from Prime Video about the offer make sure you follow the link in that email and log-in using your Amazon Account details linked to that email address.

      Sincerely,
      The Amazon Prime team

      Oh well, always worth a shot.

  • xaces on 28/05/2025 - 16:22

    Prime ending in July, worth to cancel?

    • life is suffering on 28/05/2025 - 16:27
      +2

      Yeah cancel and see if this offer comes else re sub

      Worth a try

  • superforever on 28/05/2025 - 16:23
    +11

    Clicked the link, let see, I didn't receive the email, still have active subscription.

    "Your response has been collected.
    Thank you.
    You will receive a confirmation email shortly. "

    • kml22 on 28/05/2025 - 16:26

      Same, got the same message, still waiting for the email for the 12months free prime code.

    • m9 on 28/05/2025 - 16:27

      12-months of Prime for free 🤞🏻

    • Roger Wilco on 28/05/2025 - 16:28

      Same, hoping i get a code

      • Mortgagetightass on 28/05/2025 - 16:40

        any luck? been a while..amazon would be instant surely

        • Ten on 28/05/2025 - 17:36
          +5

          The screen before the confirmation message says something about "Amazon will confirm that your account has received the related email"…So I doubt anyone here gets it unless they've cancelled

          • cephh on 28/05/2025 - 18:52
            -3

            @Ten: i asked live chat about it, they said they don't know anything about this (probs true) and they just gave me $15 promo credit from anything purchased through amazon au. pushed for the yearly prime but he auto applied the $15

            • dammit on 28/05/2025 - 20:29

              @cephh: That’s pretty awesome

              • cephh on 28/05/2025 - 23:03
                +1

                @dammit: better than nothing! i cant complain

            • kiitos on 28/05/2025 - 23:07
              -1

              @cephh: Nice. I'd be too fearful of Amazon's seemingly arbitrary retribution cutting customers off for no apparent reason.

              • 1st-Amendment on 29/05/2025 - 08:45

                @kiitos:

                I'd be too fearful of Amazon's seemingly arbitrary retribution cutting customers off for no apparent reason.

                Why would any business choose to remove paying customers for no reason?

                • Bdawg on 29/05/2025 - 09:09

                  @1st-Amendment: I've heard that they do it to accounts that have a large amount of credit…

    • freelife on 28/05/2025 - 17:30

      Hopefully I can pick an activation date, as I want it to start 1 June, nice and clean

    • 28kb on 01/06/2025 - 17:06

      didnt get the email

  • RichardF89 on 28/05/2025 - 16:25
    +5

    just cancelled mine let's see what will happen

  • Shamrock 5 on 28/05/2025 - 16:27
    +5

    Your response has been collected.
    Thank you.
    You will receive a confirmation email shortly.

  • yht on 28/05/2025 - 16:27

    Ok waiting now

  • UNFKNBLVBL on 28/05/2025 - 16:31
    +4

    I accidentaly joined the 30 day free trial recently so I just gave it a crack too :D

    • shap08 on 28/05/2025 - 16:44
      +2

      Yeah same

    • Ezio on 28/05/2025 - 16:51

      Probably not going to work but I submitted it as well lol.

  • Atomik17 on 28/05/2025 - 16:33
    +1

    I pay annual fee and canceled now. Let's see if they offer anything!

  • End3vour on 28/05/2025 - 16:34
    +1

    Has anyone cancelled and straight away tried getting one of the offers, even though their membership does not end for a number of months?

    • iDrownFish on 28/05/2025 - 16:41
      +1

      I just did that, will see if I get anything

    • End3vour on 28/05/2025 - 16:42

      Have done it myself just now, it just says 'response recorded' and I 'should' get an email shortly. See what happens. (I have cancelled but my subscription doesn't end until November.)

  • MS Paint on 28/05/2025 - 16:34
    +2

    I didn't get an email but the link went through. Watch this space…..

    • Last Seen on 28/05/2025 - 16:41
      +1

      Same here. We can only try

    • Suricate on 28/05/2025 - 16:41

      Same

    • InsertCrow on 28/05/2025 - 18:53

      Same here, interested to to hear what happens

  • Mortgagetightass on 28/05/2025 - 16:34
    +4

    This seems too good to be true, has anyone actually got the email with a code yet?

  • richmond12 on 28/05/2025 - 16:35
    +2

    Checkin to see peoples results

  • phena109 on 28/05/2025 - 16:37
    +1

    I really did cancelled mine but that’s due to a different reason. So they offered me the refund and of course I will take the refund.

    • Rain Cloud on 28/05/2025 - 16:51

      Yeah I wasnt ordering much and cancelled, not sure if I'll take the refund or renew yet

  • SpareTyre on 28/05/2025 - 16:38
    +2

    Not targeted as I have active annual subscription. Tried to cancel but it’s already paid up until next year. Doesn’t offer me option now and get refund l prorata, only saying it won’t renew next year. :(

    • End3vour on 28/05/2025 - 16:40

      Have you tried just clicking the link in the OP's description?

      • Bidet Mate on 29/05/2025 - 10:27

        I was able to cancel my recently renewed 12 months and use OPs link to complete form.
        Can't say if it will be accepted though.

  • jmphoto on 28/05/2025 - 16:39
    +4

    Cancelled a week ago. Never received this email. Clicked the link. Got the 12 months for free. That said, I cancelled because they barely send anything to my postcode anymore so don't know whether that was the smart move.

    • MS Paint on 28/05/2025 - 16:40
      +1

      Did you receive a code?

      • jmphoto on 28/05/2025 - 19:23

        Not yet

    • slipperypete on 28/05/2025 - 19:37
      +2

      same reason I cancelled

      not sure whether to go your route or other options!!

      Why don't they simply say we have to pay a small fee rather than just say we won't deliver to you!!

  • nicrankin on 28/05/2025 - 16:40
    +2

    I haven't cancelled but we'll see if I get a code.

    • fatty99 on 28/05/2025 - 16:48
      +1

      me too fingers crossed lol

  • RustyCATz on 28/05/2025 - 16:40

    Your response has been collected.
    lets wait and see!! finger cross!!

  • sweat dreams on 28/05/2025 - 16:41

    Sorry a bit confused, my Prime ends in Dec (so 7 months from now).
    If I click the 12 month free code, I am really only getting additional 5 months free.
    So does that mean I click pro-rated refund instead and pray that they send me a 12month code?

    • End3vour on 28/05/2025 - 16:43

      Or maybe the code will just tag on 12 months from December onwards?

    • Grannular on 28/05/2025 - 16:45
      +2

      it stacks

      • TEER3X on 28/05/2025 - 17:40

        Good to know!

        Do you receive a code or just gets added on automatically?

        • superforever on 28/05/2025 - 18:01

          I think nobody receive a code yet.

          • Bluering48 on 28/05/2025 - 18:40
            +1

            @superforever: I have received a code straight away. What to do now?

          • TEER3X on 29/05/2025 - 08:51

            @superforever: Grannular said it stacks literally above my post. You would have to think they got a code if Amazon are sending codes, no?

  • koplik8 on 28/05/2025 - 16:47

    I got the email too. Didn't know if it was legit. I cancelled just before Black Friday last year

  • PleasureMe on 28/05/2025 - 16:48
    +2

    Following to see if those who cancel will receive an offer

    • WatchNerd on 29/05/2025 - 07:32
      +1

      Not sure if you know but you can subscribe to all comments without needing to make a comment.

  • Rain Cloud on 28/05/2025 - 16:48
    +1

    Cancelled in Jan. Pro rated refund is $44. Undecided if I want $44 or subscribe again, I havent missed it much

  • ce5himm on 28/05/2025 - 16:49
    +32

    Only those cancelled customers are "valued customer", those still has active membership are nothing.

    • revheadgl on 28/05/2025 - 17:05

      Yep, typical of just about all subscriptions. My renewal came up last month and was considering cancelling as I will soon be moving to a regional area, and the delivery there is extremely slow or non existent.

      Only kept it in the meantime to watch a couple of shows I like, but even then, with the beyond annoying ads, they are not really worth keep the sub. Could happily do a month at a time twice a year. Which is what I will most likely do.

      The contrarian in me almost wants this post to be heavily negged just to send a middle finger to Amazon. I can't neg it though, as it is an extremely good deal.

      • lordezekiel on 28/05/2025 - 19:02
        +1

        If you watch on web browser with ad blocker like ublock origin installed the ads are gone.

        • revheadgl on 28/05/2025 - 19:15
          +1

          Cheers. Currently using Adblock Plus, which does nothing, but will check it out. Doesn't help with the lack of decent content or the future delivery problem though:)

  • Whatisthatvelvet on 28/05/2025 - 16:49
    +1

    Have an active annual subscription. Clicked for 12 months free. I use this shit too much

  • reactor-au on 28/05/2025 - 16:51

    Mine just renewed a few days ago, lets see if I can get a pro-rata refund

  • Ryxxi on 28/05/2025 - 16:52

    selected free prime, lets see.

  • AnDyStYLe on 28/05/2025 - 16:53
    +1

    Just cancelled my auto 12 months renew which commences early July… Let's see if I get this offer!

  • Guybrush57 on 28/05/2025 - 16:54
    -1

    Well done OP. I was going to post this.

  • Fancydancer on 28/05/2025 - 16:55

    Anyone received the code yet and can say how long we have to activate it?

  • videoman on 28/05/2025 - 16:58
    +28

    They should do a similar refund for people in regional areas. Over the last year or so around 75% of all items on amazon cannot be delivered to regional areas any more with amazon prime.

    They did this very sneakily by hiding all the items from search results if you live in a regional area.

    • greenslade on 28/05/2025 - 20:01
      +2

      Yes this is very annoying and sneaky.

    • 9999fine on 28/05/2025 - 20:13
      +14

      Cancelled our membership because of this. The fact that they lie about it and gaslight regional users is the worst part. They could just charge extra shipping but instead they just pretend it's out of stock

  • King Steuart on 28/05/2025 - 17:00

    Decided to cancel mine upon renewal in November and will weigh up whether it's worth $79 then. Probably will be charging $99 by then for it lol. I cancelled eBay Plus months ago and haven't looked back. Haven't needed to order anything on ebay for a long time. Amazon is mostly price matching for convenience these days, and I really don't want a house filled with 'Amazon Essential' labeled items.

    • NPB on 28/05/2025 - 17:02
      +6

      Haven't ordered anything from ebay for years now since started using amazon.

      • Elyxar on 28/05/2025 - 17:16
        +1

        I ordered something on ebay and it was delivered by amazon.

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