Hey OzBargainers,
Went to a local Indian restaurant after seeing their flashy “$35 Unlimited Indian Food” deal on their website/FB page. As a student, I thought I’d found a gem. Instead, it ended up being a textbook bait and switch.
What happened:
I Confirmed upfront: I asked staff if the deal was truly unlimited. They said yes.
Round 1: Got 3 small curries, rice, 2 naan, and some veggies. (Skewers + dessert advertised online never appeared.)
Round 2: Asked for more. This time only 2 curries + 1 naan.
Round 3: Was told there’s a "limit of two reloads." I pushed back. They grudgingly gave me an extra butter chicken + naan.
Round 4: Flat-out denied. The owner came over and said (quote): “No, I’m losing money. Some people just order more.”
So much for “unlimited.”
Worth noting: these weren’t big bowls of butter chicken, just small ramekin-sized portions.
The Math (Where It’s a Rip-Off)
Their everyday Student Deal ($16) includes:
2 curries, naan, rice, dessert.
What I paid for "$35 Unlimited" gave me:
~6 small curries
3 naan
1 rice
0 dessert, 0 skewers (despite being advertised)
Bonus argument with owner
If I’d simply bought 2x Student Deals ($32):
4 full curries
2 naan
2 rice
2 desserts
Cheaper and likely more food.
So not only not unlimited, but actually worse value.
Why I feel this is dodgy under Australian Consumer Law, this is a clear-cut case of false advertising. Businesses can’t claim “unlimited” while secretly capping you (unless clearly disclosed upfront).
.
TL;DR
Paid $45 (was charge $9 for a lemon-lime bitters drink) for a supposedly “unlimited” Indian food deal. Got capped after 2.5 rounds because the owner said “I’m losing money.” The $16 student meal bought twice would’ve been cheaper, more food, and less drama.
So OzBargain: What would you do? Am I over reacting? Or should I lodge a complaint, push for refund, or all of the above?
What’s the name of the restaurant?