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Cloud Shards

• 

  jmone on 20/07/2013 - 17:09

  Hi concerto49,

  I'm looking at moving provider at present as my current one does not want you hosting your own videos. Your UAP seems OK with this, but have a read of this if you don't mind. http://forums.whirlpool.net.au/forum-replies.cfm?t=2130619&p…

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 18:02

    Nothing against videos in particular. Don't see it as a problem. You can use what's allocated.

• 

  A3Australia on 20/07/2013 - 17:44

  Hi OP

  Just wondering if this host is a registered company, or what, in Australia? How long has it been in business?

  Thanks.

  EDIT: I found some info. on your 'About' page.

  1)Cloud Shards (of Query Foundry, LLC) opened up in 2012.

  2)Cloud Shards is based in Sydney, Australia with staff operating around the world.

  3)Cloud Shards is a hosting brand of Query Foundry, LLC, registered in Wyoming, USA.

  4) Postal Contact
  Cloud Shards
  7/145A Wentworth Road
  Burwood NSW 2134
  Australia

  However, I find the above four points confusing, and I have some questions.

  To whom, or what business would I be paying my hosting fees?

  Would I be making payment to a company, an LLC, or what?

  Just where is the actual business/company/company that receives my payment?

  Thank you.

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 18:04

    Payment goes to Australia. This will be fixed shortly. Main office is AU, but USA was added recently. Must have caused confusion. GST has to be charged for AU customers for this reason.

• 

  A3Australia on 20/07/2013 - 18:00

  OP

  How come, on your site, if I follow the link for your blog - About Us > Blog - blog.cloudshards.com I get this?

  "hacked by hidden pain"

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 18:07

    Thanks for the report. Will be investigating the issue. The blog is NOT part of the main website and hosted separately. At first glance it appears to be a Wordpress exploit. This does NOT affect anything else or any other systems.

• 

  A3Australia on 20/07/2013 - 18:28

  The blog is NOT part of the main website and (sic) hosted separately.

  Well, the URL is blog.cloudshards.com However, I guess anyone can get 'hacked'.

  Payment goes to Australia.

  Thank you for answering one of my questions. Would you now answer these?

  To whom, or what business would I be paying my hosting fees?

  Would I be making payment to a company, an LLC, or what?

  I need to purchase a Standard Reseller plan on behalf of someone who is based in Tokyo, Japan. I have all the details required, and can pay with either a Japanese or Australian PayPal account. Obviously, to save PayPal and Credit Card currency conversion fees, I would prefer to pay from the AU PayPal account in AU dollars. However, your site will not permit the plan to be purchased from an Australian IP address.

  May I send you all the details via email, and then you can send me a PayPal Payment request for payment?

  Thanks again.

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 18:34

    The blog was 3rd party managed. We've removed the link whilst this is investigated.

    Payment goes to Cloud Shards in AU. In terms of the footer this has been updated.

    We definitely do accept AU dollars. A lot of clients pay in AU dollars. I do not see where the site says it doesn't accept AU dollars.

    If you have problems, contact us via https://www.cloudshards.com/contact.php and raise a sales ticket. If you are a registered client raise a ticket from the client area.

    If you ordered and weren't able to pay, it's possible that you were marked as fraud due to various reasons.

    Our Paypal is a verified Paypal account in AU.

• 

  A3Australia on 20/07/2013 - 19:14

  I do not see where the site says it doesn't accept AU dollars.

  I never said that AU$ were not accepted. Please read what I posted -

  "…. I would prefer to pay from the AU PayPal account in AU dollars. However, your site will not permit the plan to be purchased from an Australian IP address."

  If you ordered and weren't able to pay, it's possible that you were marked as fraud due to various reasons.

  No fraud, or any attempt at fraud on my side. I did not even make it to the payment stage.

  Payment goes to Cloud Shards in AU.

  Thank you for partially answering one of my remaining two questions. However, what is Cloud Shards? A company? Would I (or my Japanese client) be making payment to a company, or what? BTW Why is there a reference to a USA LLC on your site? (An LLC of which I can find no trace.)

  I must say that I am beginning to think that CloudShards hosting is a 'one man' business. Not that there is anything 'wrong' with that. Just so long as you are honest about 'it', and not pretending to be something else. Fraud accusations can go both ways.

  If you have problems, contact us via https://www.cloudshards.com/contact.php and raise a sales ticket.

  I will do this. I could wait till Monday and get someone on the Japan side to purchase the Reseller Plan from their JP IP Number, but this would involve quite a bit of time, explanations, and 'phone calls.

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 19:23

    You can't use an Australian IP with a Japanese address. It triggers an alert by the automatic fraud system. However, feel free to contact support. In fact I've already got them to fix it for you. You should be able to pay now.

    Cloud Shards isn't a 1 man business. The USA LLC is clearly linked to where it's registered, which is under Wyoming in USA. Links are also clearly provided on the structure on the AU side, but this is also being worked on and being upgraded. We have multiple support staff to cover the roster 24/7.

    We're not accusing you of fraud. All that has been said is that it's been marked as fraud. We're here to help. As said, if you have problems, please raise a sales ticket.

    Thanks for your interest.

    • 

      A3Australia on 20/07/2013 - 19:42

      You can't use an Australian IP with a Japanese address. It triggers an alert by the automatic fraud system.

      I fully understand, and I am sure it is a worthwhile protection.

      However, feel free to contact support. In fact I've already got them to fix it for you. You should be able to pay now.

      Will do. I would have done so by now, but took some time out for a cuppa and a Snickers.

      Cloud Shards isn't a 1 man business.

      Uh huh. So you claim.

      The USA LLC is clearly linked to where it's registered, which is under Wyoming in USA.

      Sorry, there was no such link when I looked.

      Links are also clearly provided on the structure on the AU side, but this is also being worked on and being upgraded. We have multiple support staff to cover the roster 24/7.

      Well, I did not see any. I will look again later, but you are not clear about them actually being there at the present time - "this is also being worked on and being upgraded".

      We're not accusing you of fraud. All that has been said is that it's been marked as fraud.

      Yes, I understand that now. At the time I received no such message. The message I received was "The country of your IP address did not match the billing address country you entered so we cannot accept your order."

      We're here to help. As said, if you have problems, please raise a sales ticket.

      Will do.

      Thanks for your interest.

      Thank you for your assistance. I will be opening and paying for the Reseller Plan.

      I would point out that you have been very evasive regarding replying to the question(s) about just what Cloud Shards is - I now believe that Cloud Shards is a Trading Name attached to a Sole Trader ABN. A Sole Trader is a 'one man' business. It (and your business in included in this) may have staff, or employ support services under a contract (as I believe you do), but it is essentially a 'one man' operation.

      It appears to me that you are Harry Chan, and that you are a Sole Trader trading as Cloud Shards, and that you 'rent' servers/space/whatever from a USA supplier that also offers client support as part of their package(s), but you are not being 'up front' and honest about doing so.

      Regardless, I will see how your reseller plan works out - it is only around a hundred dollars.

      • 

        Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 19:47

        Hi, I'm not sure how this is unclear. Links were provided to what they mean on the website. Those links were already there prior to this and it was reviewed by ARIN (arin.net).

        For the AU arm, this is how it's currently setup but will be upgraded to a company structure very soon. We chose to address USA first.

        It isn't a one man operation as there is a USA arm also for starters.

        The information is out there and linked - it is how you discovered it. Nothing evasive about that.

      • 

        A3Australia on 20/07/2013 - 19:59

        I'm not sure how this is unclear. Links were provided to what they mean on the website. Those links were already there prior to this and it was reviewed by ARIN (arin.net).

        There was no link about/from the LLC in Wyoming, and I could not find any such company. I don't care anymore - as it is now clear that purchases are being made from, and payments are made to, an Australian Sole Trader.

        For the AU arm, this is how it's currently setup but will be upgraded to a company structure very soon. We chose to address USA first.
        It isn't a one man operation as there is a USA arm also for starters.

        Oh, please. Who is the "we" Harry? Cloud Shards is a trading name attached to a one man Sole Trader business.

        The information is out there and linked - it is how you discovered it. Nothing evasive about that.

        It is, and was, YOU being evasive Harry. Not your website. It seems that you are never going to admit your evasiveness. So lets move on. You can keep pretending that you are something other than a Sole Trader who published a stock WHMCS Themed website in order to re-sell USA based hosting services if you want.

        Embarrassing for you that your blog site was hacked. I suggest you go spend some time on that. I will now go and try to send you some money.

      • 

        Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 20:12

        https://wyobiz.wy.gov/Business/FilingDetails.aspx?eFNum=2050… re-produced here for your reference. Approved by Wyoming, USA.

        As you appear to be resorting to personal attacks and negativity whilst ignoring what's been presented multiple times we'll no longer be responding to your replies. We tried to help as best as we can but could not please you.

        Thanks for your interest and have a great day!

      • 

        A3Australia on 20/07/2013 - 20:29

        https://wyobiz.wy.gov/Business/FilingDetails.aspx?eFNum=2050… re-produced here for your reference. Approved by Wyoming, USA.

        As I said previously, the USA LLC is of no interest anymore. As I now know that I would be dealing with, buying from, and paying to, you Harry Chan - trading as Cloud Shards.

        As you appear to be resorting to personal attacks and negativity whilst ignoring what's been presented multiple times we'll no longer be responding to your replies. We tried to help as best as we can but could not please you.

        I don't understand where you got the "personal attacks" from? Where did I do that?

        All I want to do is make a payment. You said that you fixed it so that I could make payment, but you did not. I just tried again to pay, but received the same error message.

        You also wrote to me that->

        However, it is clear that you do not wish to purchase and have resulted in attacks against us and personal attacks of the owner.

        I DO want to purchase. I have tried several times. I have even offered to apply via eMail and for you to send me a PayPal Payment request.

        I hope that saying that you should stop behaving like a child is not taken as a personal attack, because I would like you to start behaving as though you were actually an adult, running a business. You should give me a way to make payment.

      • 

        Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 20:31

        As explained multiple times, if you have billing issues please contact support. The team is there to help.

        Do note that support has not been contacted in regards to this. We can't help you if you don't contact support.

        Not sure what else we can do to help.

      • 

        Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 20:34

        Please do not send an money manually via Paypal. It offers no protection for buyers. We do not operate this way. Follow normal procedures. A 7 day money back policy is provided, no questions asked.

      • 

        A3Australia on 20/07/2013 - 20:46

        As explained multiple times, if you have billing issues please contact support. The team is there to help.

        Yes, I do understand this. Also, I note that this is what you indeed suggested to me in the first instance.

        However, before I had a chance to open a Sales Support Ticket, you then wrote ->

        You can't use an Australian IP with a Japanese address. It triggers an alert by the automatic fraud system. However, feel free to contact support. In fact I've already got them to fix it for you. You should be able to pay now.

        I stress that you wrote:- "In fact I've already got them to fix it for you. You should be able to pay now."

        This was not the case.

      • 

        Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 20:50

        The team even sent you a ticket on instructions. Unfortunately as you registered the account for you client, you've never received the email.

        Feel free to contact support as discussed (which you still haven't done). We can't help if you don't do so.

      • 

        A3Australia on 20/07/2013 - 20:50

        Please do not send an money manually via Paypal. It offers no protection for buyers.

        I only made the suggestion that you could send me a PayPal Payment Request.

        For your information I believe that there is no PayPal protection for buyers anyway. As you are selling a service.

        We do not operate this way. Follow normal procedures.

        I would have followed normal procedures if I could have. I still would if you had "fixed" your site as you claimed to have done.

        A 7 day money back policy is provided, no questions asked.

        Yes, I saw that. Thank you for the reminder anyway.

      • 

        A3Australia on 20/07/2013 - 20:55

        The team even sent you a ticket on (sic) instructions. Unfortunately as you registered the account for you (sic) client, you've never received the email.

        I am now in contact with the client, and she is checking her email. She will forward any relevant messages to me and I will attempt again to make payment.

        If I am successful in opening this Reseller Account i will remove my neg vote.

• 

  A3Australia on 20/07/2013 - 20:40

  Sorry Harry. It is now a neg from me.

  There is no Royal "we". I have only corresponded with you, concerto49, here on OzBargain. I have not corresponded with anyone else.

  You have been, and continue to be, evasive about your business. It is now bordering on being dishonest. 'Never the less', I was willing to give your business a chance. As I said it was only $100.

  When you got caught out about the Sole Trader trading as Cloud Shards, you became petty and vindictive. Not the best way to run and promote your new business venture.

  • 

    Tal_Shiar on 20/07/2013 - 20:56

    +2

    you became petty and vindictive.

    pot calling the kettle black there

    • 

      A3Australia on 20/07/2013 - 21:00

      pot calling the kettle black there

      Really? Other than my Neg Vote, please point out where I have been "petty and vindictive".

      I am giving the OP one more chance. If I can get the Reseller Account active and paid for I will revoke the neg vote.

• 

  A3Australia on 20/07/2013 - 21:09

  I would like to report that the OP (Harry) has sent an invoice. I have just paid the invoice via PayPal.

  I will point out that it was quick and easy, with links provided to pay as either a 'one off' PayPal Payment, or as a PayPal Subscription (whereby future payments may be paid automatically).

  Now to re-point a domain, and check out the WHM.

  Oh, Neg Vote revoked.

• 

  A3Australia on 20/07/2013 - 21:34

  OP - Would you please check why my invoice is still showing as UNPAID.

  I paid from a PayPal Balance so it should have been instant.

  • 

    Store Repconcerto49 @ Cloud Shards on 20/07/2013 - 21:40

    Please contact support. For privacy reasons, we can't post your details here. As you have posted above, you've paid and received the details. It could be due to a previous order you have made that was marked as fraud. Only billing will have those details and help you.

    Thanks.

    • 

      A3Australia on 20/07/2013 - 21:48

      Please contact support. For privacy reasons, we can't post your details here. As you have posted above, you've paid and received the details. It could be due to a previous order you have made that was marked as fraud. Only billing will have those details and help you.

      I quite understand. Which is why I only asked you to check on the matter. As I said, the payment was an instant one.

• 

  HereYeeHereYee on 20/07/2013 - 22:23

  +7

  I got a headache reading the comments here!

  • 

    ozy2000 on 21/07/2013 - 11:40

    -1

    I need to purchase a Standard Reseller plan on behalf of someone who is based in Tokyo, Japan. I have all the details required, and can pay with either a Japanese or Australian PayPal account. Obviously, to save PayPal and Credit Card currency conversion fees, I would prefer to pay from the AU PayPal account in AU dollars. However, your site will not permit the plan to be purchased from an Australian IP address.

    This just shows how some people are willing to waste not only their own time but the service provider's as well just to save a few bucks. I feel sorry for concerto49

• 

  cyssero on 21/07/2013 - 00:13

  +4

  I felt like I just read the entire contents of a support ticket tight here. Would not read again.

• 

  TomGum on 22/07/2013 - 12:15

  What I don't understand is why would A3Australia be so negative, and still want to purchase the service. Just seems like his got too much time on his hands and out there to waist other peoples time. concerto49, A3Australia is going to be one resource draining customer for you.

  Just my 2c.

  • 

    furyou on 22/07/2013 - 12:32

    -1

    For that $2/month, one customer like that will eat up years of funds on support.

    • 

      Store Repconcerto49 @ Cloud Shards on 22/07/2013 - 15:47

      Just trying to help customers. It's difficult sometimes. Thanks for understanding.

      Providing a service is about great customer experience and improving people's needs via technology.

• 

  cpeter on 22/07/2013 - 15:20

  I have a VPS from Cloud Shards for more then 6 month now. No issues with the server or payment whatsoever.
  I wish I had a 50% discount, but service-vise even if he's a re-seller so far all is good.

  • 

    Store Repconcerto49 @ Cloud Shards on 22/07/2013 - 15:45

    Thanks for the great feedback. Definitely not a reseller.