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Logitech MX Revolution Rechargeable Cordless Mouse Delivered For $34.10

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Logitech MX Revolution Rechargeable Cordless Mouse Delivered For $34.10Affiliate
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Lpokerplayer on 29/03/2009 - 20:53 accessories.ap.dell.com (6591 clicks)
Last edited 17/04/2009 - 16:53
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

I have received the following email:

An error on the www.dell.com.au online store on 27 March 2009 saw Dell offer the Logitech MX Revolution Rechargeble Cordless Laser Mouse for $34.10

Dell would like to advise you that this was a genuine mistake; Dell has not accepted your order or gone into contract with you. If you have paid by direct deposit (e.g. Internet Banking) or by credit card we will decline your payment and return the payment to you. If you have not yet made payment, please do not proceed to pay Dell this incorrect amount, as your payment will be returned.

Dell offers to either cancel your order or if you would like to proceed to purchase the product at $119.00 including GST, please respond via email, and we will get a Dell representative to call you at the earliest and take you through the ordering process. If we do not hear back from you within next two business days by 3 April 2009, we will consider the order cancelled by you.

The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

We would like to apologise for any inconvenience caused.

Regards,
Dell Australia.

UPDATE 2
We recently sent you an email apologizing for our recent online pricing mistake that related to a Logitech MX Revolution Rechargeable Cordless Laser Mouse that Dell Australia incorrectly published at the discounted price of $34.10. The correct discounted price should have been $99.00. This discounted price is based on a $20 cash off discount from Dell’s RRP, which is $119.00 inclusive of GST and delivery.

We understand this error may have inconvenienced you. As a gesture of goodwill, we would like to offer you the Logitech MX Revolution Rechargeable Cordless Laser Mouse for $90.00 inclusive of GST and delivery, up to the same number of items as your original order. We understand you may have already made your purchase elsewhere and you are under no obligation to take up this offer.

If you have any questions regarding this error, or if you are still interested in purchasing the mouse, please respond to this email within the next 14 days so that we can arrange for a Dell representative to contact you.

We sincerely apologise for any inconvenience this error has caused.

Regards,
Dell Australia

Computing Computer Peripheral Gaming Mouse Logitech Mouse

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closed Comments

      • bashar20 on 01/04/2009 - 13:41

        I did send to ACCC and Fair Tarde NSW

    • ShortyX on 01/04/2009 - 13:50
      +1

      I'd be very surprised if you guys got anywhere with this.

      Remember…

      "The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors. "

      It's in their terms and conditions.

  • citybargainhunter on 01/04/2009 - 13:27

    fucking Dell!!! wasted everyone's time

  • bashar20 on 01/04/2009 - 13:28
    +1

    Confirmation
    Thank you for contacting the ACCC.

    Where possible the staff of the ACCC Infocentre will phone and discuss your inquiry/complaint. This provides an opportunity to better understand your questions and provide a more useful response. The matters you have raised will receive attention by ACCC staff.

    Please note that we are experiencing delays in responding to online complaints.

    If you have any urgent inquiries please call 1300 302 502.

    • leoleakey on 01/04/2009 - 13:43

      submit my complaints too

  • RayEarth on 01/04/2009 - 13:37

    Complaint posted to ACCC (just for kicks - I don't really need the mouse that badly…).

  • bashar20 on 01/04/2009 - 13:40
    -1

    and here is the Fair Tarde One (NSW):
    http://www.fairtrading.nsw.gov.au/icms-public/complaint/regi…

    Thank you
    Thank you XXXX. Your complaint has been submitted on 01/04/2009.

    Business/Trader Identified:
    Dell

    Details of your problem:
    my email to dell expalins the issue: Dear Sir / Madam As per the attached email sent on your behalf the mouse was advertised for $34 and it was available for purchase at that price, and even was available for sale for $33 at the small business division. so your claim that this was a genuine mistake is not valid by any means. as both the advertisement and the shopping cart had the price of $34.10 and your small business division had it on offer for 33$ and a typing mistake would only apply to the advertising and not the shopping carts!!!!! The link below still have the mouse advertised, even that the product is no longer available. http://au.dell.com/PS!fHWUfqwpMisFBgIAAAAGCgFICgcxNDkyNjQ1Cg… Furthermore customers were able to price match the mouse at Officeworks upon Officeworks staff calling Dell Sales and confirming that the offer was valid. how can you explain that? How do you explain confirming to another retailer that the price was correct on the first day of the advertisement? and what about the losses cause to Officeworks based on the claim of genuine mistake!!!!!! Based on the above, I reserve my right getting the Logitech MX Revolution Rechargeable Cordless Laser Mouse at the advertised price of $34.10 Upon failure to confirm so within 2 days, I am afraid I will to take further action with the ACCC, the Fair Trade Office and the small claims tribunal. (if needed) Hoping for a satisfactory reply.

    Your complaint has been directed to a Fair Trading Centre.

    A Fair Trading Centre officer will contact you within 14 days.

    If you have provided your e-mail address, your file number will be emailed to you within 24 hours.

  • bctransit on 01/04/2009 - 13:44
    +2

    From Whirlpool : http://forums.whirlpool.net.au/forum-replies.cfm?t=1171615&p…

    thanx magazine this has been done…

    Whirlpoolers Formal Complaints lodged to ACCC
    on Dell MX Revolution Easter sale: 0001

    I just called described it all to ACCC officer and she said it "most likely" appears to be an example of bait & switch. She advised me that she would very much like to hear from other people in the same situation.

    She advised on further action that can taken:

    • Letter of demand to Dell to honour the original price
    • Failing that Office of Fair Trading (Sydney) 133220, or Small Claims Tribunal
  • bctransit on 01/04/2009 - 13:48

    I believed most of us are not actually need the mouse, but this kind of 'mistake' from DELL is definitely not acceptable!

    • Turd on 01/04/2009 - 13:51

      Im actually looking for a cheap mouse and was thinking when the next "deal" was going on. So yea. :D

  • ShortyX on 01/04/2009 - 13:52
    -1

    I’d be very surprised if you guys got anywhere with this. Yes, it's unacceptable but they've covered themselves in their terms and conditions of the online store.

    “The standard terms and conditions listed on Dell’s on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.“

    • RayEarth on 01/04/2009 - 13:56

      Hehe but my expectation is that we won't get anywhere - so anything above that (inc slap on the wrist by ACCC/FTNSW) is just a bonus.

      Plus, writing to ACCC is limited to 1500 characters, so maximum 10 minutes of my time wasted…

    • soupiejr on 02/04/2009 - 17:09

      I would argue that the error was not inadvertently done. Admittedly, an error in the website could be made without anyone's intervention, the deal was actually published in an email, as a JPEG. Which means, somebody actually crafted that JPEG manually, actively enterring the amount into that email. That could not be constituted as an inadvertent mistake. There was clearly intent to mislead.

  • sportivocamry on 01/04/2009 - 13:52
    +1

    Got an email from Dell advising it was an error so order was cancelled.

  • hellrazorone on 01/04/2009 - 13:58

    I sent the wankers this reply…

    The error was linked in an email you sent me regarding your online specials. Seems a little strange that it was incorrect both in the email and the online store. Someone had to create that image (for the email) and surely you would check emails before they are sent out to your existing customers. Seems like bait and switch advertising (after now asking $119 for the same product), and subsequently I will be submitting a complaint to the ACCC.

    I really hope Dell cop a massive fine. It's like sending someone an email offering a product at a set price. Then you purchasing it, only to be told that they didn't agree to sell it to you at that price. Very professional!

  • Cobalt_ on 01/04/2009 - 14:02

    Funny how this inadvertent error on Dell's part is still up on their Easter specials page here:
    http://au.dell.com/PS!fHWUfqwpMisFBgIAAAAGCgFICgcxNDkyNjQ1Cg…

    Which they have made no effort to fix in the last four days.

    What a joke

  • jiakz on 01/04/2009 - 14:09

    All I can say is no expectations , no disappointments :O)

  • ozbargain21 on 01/04/2009 - 14:09

    Bait, simply neg vote for this "Dell's Bargain". I replied to Dell with rage mode ON.

  • adam on 01/04/2009 - 14:17
    +8

    Re: Dell Reference Number - AUxxxx

    Thank you for your email. I do not wish to accept your offer to cancel my order, nor do I accept your offer to proceed with the purcahse of the item at a higher price.

    Section 56 Part 2 of the Trade Practices Act requires corporations to not use Bait Advertising and specifically says: "A corporation that has, in trade or commerce, advertised goods or services for supply at a specified price shall offer such goods or services for supply at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the corporation carries on business and the nature of the advertisement".

    You'll note that this section of the Trade Practices Act does not reference a contract, so whether or not we've entered into a contract is irrelevant.

    As well as advertising this offer on your website you emailed the offer diretly to me, inclding a description of the item and the price embedded within an image in that email. This indicates that it was your intent to advertise this offer in this way. Regardless of whether it was an error, Section 56 Part 2 of the Trade Practices Act requires you to supply my order.

    I would also note that my last 3 orders with Dell have resulted in you refusing to supply my order and instead offering to sell me the same goods at a higher price (refer order numbers AUxxxx, AUxxxx, AUxxxx) as well.

    Please respond indicating when I can expect supply of my order. If you do not supply then I will lodge a complaint with the ACCC over your breach of the Trade Practices Act.

    Thanks

    • ShortyX on 01/04/2009 - 15:38

      I like this response. Just copied this…thanks. I might as well send DELL something and see what they say.

  • Danielj on 01/04/2009 - 14:26

    I received the same email as others and I really found it annoying excuses of a cheap advertising method. All evidence shows that DELL did this intentionally and it really pisses me off. I don't care that I won't receive that particular product but I cant stand this kind of marketing and business.

    Here is My response to DELL and I have nothing to do with them any more. The fact is ACCC won't do anything too! (you know that, I know that). We are the one who can show them the real price of their practice. For me I will not go near them let alone buying from them.

    Dear DELL,

    Although, I understand what is a "GENUINE MISTAKE" and that it is part of every business specially those with online nature I can't justify this issue as a "GENUINE MISTAKE" considering how you advertised it and how long it took to bring the deal down. Instead I found it to be a cheap failed advertising method that eventually would backlash in shape of losing customers.

    As I'm sure that a multi million dollar company like you has done all measures to protect itself and probably spent more money on lawyers and their advices and services instead of honoring the business and its customers and being responsible (something that we see in successful businesses) and it doesn't care about customers with its "LOWER PRICE ALWAYS SELL" policy and also because I'm to busy to follow your cheap game, I will not going to complain and waste my time on this issue.

    As a long time DELL customer, because in my "STANDARD TERMS AND CONDITIONS" there is no place to tolerate any dishonest and shenanigan businesses, specially in this competent market, I "RESERVE THE RIGHT" to not to buy any product from the DELL in future and neither advice them to others but telling them how irresponsible this company is and how it makes money.

    Regards,

    I just replied the email so if it is not the right email address and you know what is the right address for this email, please let me know.

    Thanks,

    • parta on 01/04/2009 - 16:03
      -1

      I got the same email, Dell does it again.

      • Danielj on 01/04/2009 - 16:09

        I mean I sent the email to this address: [email protected]
        If this kind of emails are suppose to be send somewhere else please let me know.
        Thanks

  • jason101 on 01/04/2009 - 14:51

    Dell error, email as others had received. I tried to call Dell to at least discuss my displeasure in having the option of buying the same product for $119, but after speaking to 4 different non english speaking consultants I was told the lines were all busy and I would have to accept a return call.

  • tonyxu on 01/04/2009 - 14:54

    Can someone please copy and post his letter to ACCC so I can use and lodge the same thing? Thanks :)

    • adam on 01/04/2009 - 14:57
      +1

      Just scroll up.

  • nats on 01/04/2009 - 15:25

    This is gone too far …I can hear the sirens now, the cops are onto them (the ACCC that is) ..here's hoping anyway

  • Mazley on 01/04/2009 - 15:34
    +2

    You might as well write a letter to Santa Claus complaining, as you'd probably get more action then what the ACCC will do :P

    • nats on 01/04/2009 - 15:57

      Mate if a vendor has a history of making mistakes "inverted commas" ..law of averages should see right through it ..if anything this warrants an investigation, if not then expect more of this type of behaviour from desperate reatilers getting hit by sales that have fallen of the cliff

  • akyeeeahdude on 01/04/2009 - 15:39

    Guys I don't like our chances. I already complained to the ACCC about CD WOW! and NFS Undercover - CDWOW charged our Credit Cards and then refused to fulfill the order (even though they had stock). Complained to the ACCC and they said there was nothing they could do. The only thing I could do would be to take CDWOW to the Small Claims Tribunal.

    I bought three of these mice so I can complain but honestly NOTHING WILL HAPPEN. As above, ACCC will do shit all these days.

    PS - Just because they have a clause in their terms and conditions, it doesn't protect them if they are in breach of legislation.

    • nats on 01/04/2009 - 16:12

      keh? Why didn't you take it to the Small Claims Tribunal …

      The law should be changed, its not a fair and level playing field, they should be made accountable for their 'mistakes'

  • bashar20 on 01/04/2009 - 15:46

    If they get many complains thats another story. guys make sure u submit your complains to ACCC and fair trade office.

  • jason101 on 01/04/2009 - 16:26

    I'm annoyed as the next person here, at the very least I feel Dell should grant 1 concessional mouse to each person who bothers to lodge an email or phone complaint about this debacle. I cannot accept the email I received which states this was a "genuine error" as there is NO WAY this product would have been included on the front page of the EASTER SPECIAL e-brochure, if in some way (even if only a small way) it was discounted to attract attention.

    I'm not so sure the ACCC will do much either, I'm putting my weight behind logical and persistent complaint to Dell direct.

  • WhiteEvo6 on 01/04/2009 - 16:42
    +1

    Submitted a complaint to the ACCC a few minutes ago, screw Dell, lets use people power and teach them they cannot screw with us. Come on people it doesn't take more then 15 mins to type out whats happened and submit a complaint. Even if we don't get our mice at least Dell might get a kick in the butt or better yet get taken to court again like they did in 2001 for dodgy behavior. I like most got burned on the Vostro machines, these mice and a number of other scams they have been doing. All companies make mistakes, but only Dell does it once every few months, during peak times of business like Easter. They are getting more and more comfortable with this behavior, they aren't even calling us this time as why bother, they can get away with it as they have in the past.

  • klif-e on 01/04/2009 - 16:44

    Received my email from Dell saying it was a pricing mistake and they are cancelling the charges against my Credit Card.

    Unless I email them they won't proceed with my order, but they are saying its $119.00 per mouse.

  • surferguy on 01/04/2009 - 16:47
    +5

    seeing as how Dell has already committed to preventing the deal. I say we should also hound the press to run a story on this and have some negative media on them. That's the only way that i can see how Dell will crack under the pressure and turn around on what they said and offer us the mouse.

    I already took the liberty of emailing Sydney Morning Herald on running the story of 'Dell "genuine mistakes" strikes again and gets away with it'.

  • couger on 01/04/2009 - 16:48

    DELL had made a "genuine mistake" to think that every customer is a fool by sending the cancellation email on 1st April.

  • cyssero on 01/04/2009 - 16:59
    +1

    Should submit this to the Consumerist, it's not a one off thing - it's been happening regularly lately.

  • surferguy on 01/04/2009 - 18:22
    +3

    I began going into this deal thinking if it's a mistake, might as well try and see if i can get it or not and it won't matter if i don't. But after reading articles on how Dell has done this many times before and getting away with it. I'm really fired up on having some action taken against them.

    It's not so much the mouse cause it's just $100 … but the principal.

    • Danielj on 01/04/2009 - 18:53

      I completely agree. The mouse isn't important or issue in this case. Problem is how they get use to do anything they like to advertise a product then refuse to provide it and at the end use the whole thing as a marketing tool to offer the product at the even higher price than market!
      When someone who wants to sell you something tries to remind you that you have no right to complain it means that there is something wrong with their business.
      For me DELL is finished and I will never have business with them.
      I think that's the only way they will learn a lesson.

  • bashar20 on 01/04/2009 - 19:51

    If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is [email protected].

  • cheapo.one on 01/04/2009 - 20:18
    +1

    from what i here the best person to complain to is CHOICE magazine - they've investigated a lot of stuff like this

    PS. at least someone benefited from this: http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&item=130297…

    the username matches someone here, lol, congrats

      • [Deactivated] on 01/04/2009 - 23:08
        +12

        people like you are why Dell probably doesn't need to honour stuff like this.

      • manbearpig on 02/04/2009 - 12:59
        +4

        yeah seriously, your not upset because you didn't get the mouse. your upset cause you couldn't sell them on eBay and make a profit…

  • yay88 on 01/04/2009 - 23:35

    I got the same email as previous people with Dell saying it was a 'printing mistake' I ordered one mouse was not trying to hog. This is very misleading, where Dell has taken our contact information and wasted our time in actually signing up for an account and ordering a mouse that they are unwilling to deliver. Disappointing to order from Dell if they are not to resolve this.

  • iori_terry on 01/04/2009 - 23:55

    as people said…acc does jack all….BUT department of fair trading on the other hand…just depends how far you guys are willing to go. Funny note, a friend who saw the mouse when it was released, paid for it and got it sent…so it definitely was a legit deal in the beginning.

  • JepunK on 02/04/2009 - 09:34

    REJECTED….I'm gonna complain to Dell for a Store credits, then I'll use the credits to buy a Laptop for $100…LOL…

    c'mon ppl just let it go….

    for those who got the mice already, just be thankful that you got it…lol

  • Danielj on 02/04/2009 - 11:25
    +1

    Some one should write this story for major tech news sites like cnet and others, that would be very effective, not to get the mouse!, but to punish the dell.

  • themissingk on 02/04/2009 - 12:52
    -1

    Here are a couple of email addresses that I successfully received responses from last time around:

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    I suggest people email them and see what they can acheive. Last time it resulted in a very pissed off Winston Robbins calling me very shortly after. That guy sure is an idiot.

  • nickj on 02/04/2009 - 14:16

    Not impressed by Dell's behavior over this; voting negative.

    • jigglycho on 02/04/2009 - 16:03

      agree, we need to neg this down.

  • lostincanberra on 02/04/2009 - 14:20
    +1

    Was it Heinlein who said: "Never put down to conspiracy that which can be explained by stupidity"?

    Seems rather apt in the case of Dell. I'm pretty confident that this is simple corporate incompetence at work rather than malice.

  • Olliesh on 02/04/2009 - 15:39

    I'm gonna say yes to buying $119 price so I can talk to the rep

    • [Deactivated] on 02/04/2009 - 15:51

      soon as you say yes they charge your card.

      • WaywardOne on 02/04/2009 - 18:13
        +3

        Yeah say it was a 'mistake'. I'm sure they'd understand :)

    • creeps_bay on 02/04/2009 - 16:14
      -1

      so you want to risk you money..

      they wont listen.. and you can't do much..

      dell is big fat..and u r tiny slim..

  • mobius on 02/04/2009 - 16:14

    No one actually bought one for this price. Why so many positive votes?

    • jigglycho on 02/04/2009 - 16:50

      You can't reverse your votes after a certain period of time (72hrs i think)

      • Pizza The Hut on 03/04/2009 - 13:31

        I think this rule should be changed so in extraordinary (but maybe ordinary for dell) circumstances like this one we can change our votes long afterwards.

  • AntMan76 on 02/04/2009 - 18:26

    Call me naive, but I chose to pay for these mice instead of another bill (couldn't afford both on Sunday when I placed my order) as I didn't want to miss out on the great price. And now with the cancellation of the order, I have no mice and a $50 late payment fee to fork out for. I have advised Dell of this and now waiting for their response.

    My decision to pay for my Dell order was made on the basis of them honouring my order, so I believe the $50 fee should be their responsibility at the very least to compensate for their incompetence.

    • forrest on 02/04/2009 - 18:47

      how many have u ordered?

    • TeaEarlGreyHot on 02/04/2009 - 20:48

      Hmmm. You may think me harsh AntDude, but if you had a bill due and chose to spend the money elsewhere I can't see how you can make that the responsibility of anyone else.
      Don't for a moment think I'm in ANY way defending Dell on this one. I also received the original Easter promo' e-mail from Dell and I'd been looking for a good deal on a w'less mouse, so was very interested in the Logitech mouse. Yes, it's hard to swallow this one a yet another Dell clerical error.
      Cheers,
      Make mine Tea, Earl Grey, Hot.
      \_/7

      • AntMan76 on 02/04/2009 - 21:06

        No mate thats alright. You're allowed to have an opinion and your view is one way to look at it, but faced with such a bargain I did what I had to to take advantage of it. If they honoured the deal I would be ok with it as I was willing to wear it, but now I got nothing but $50 less because of the 'pricing error'. Imade my decision based on good faith that Dell were genuinely offering cheap mice. If it wasn't for the email being sent with the price then I would have been totally sceptical.

        • GerrardLFC on 03/04/2009 - 01:07

          LOL I am sorry but Dell will not care about this.

        • [Deactivated] on 03/04/2009 - 20:11
          +1

          so instead of paying for say, food or electricity, you decided to order 3 computer mice knowing that it was probably a mistake anyway and now you're complaining about the fact you were late on paying your bills?

          haha, Dell will love this! I'm sure, call them straight away!

  • jm51 on 02/04/2009 - 19:05
    +1

    I paid by direct deposit, looks like they are going to take their own sweet time to pay the money back.

  • JepunK on 03/04/2009 - 08:59

    we should all lodge a complaint to ACCC, get Dell to crack…and let the ACCC to hound them….

    Bring Dell to the ground…

    VIVA REVOLUTION!!!

    ^_^

  • jashjash on 03/04/2009 - 09:14

    yeah not a bargain for sure

    I hope this doesn't win deal of the week.

  • givemebargains on 03/04/2009 - 09:15
    +2

    Well the bloggers (as in me!) have started to talk about this: http://www.moneysaver.com.au/blogs/20
    I've also contacted some people in the media but so far have had no response.

    • scotty on 03/04/2009 - 10:54
      +1

      Thanks. Definitely need to get more talking on the social media…

  • surferguy on 03/04/2009 - 11:22
    +1

    has anyone who has rejected the offer to buy at $119 and also reject the offer for them to cancel the order been contacted yet?

  • aznsniper on 03/04/2009 - 11:30
    +1

    anyone recive a new dell easter deals mail. They replaced the mx mouse with microsoft webcam 3000

  • bctransit on 03/04/2009 - 13:01
    +1

    just received the following email from DELL:

    Dear XXX

    Thank you for responding to our email.

    We note from your email that you do not wish to proceed with the purchase of the Logitech MX Revolution Rechargeable Cordless Laser Mouse at the correct price as per our email dated 1 April 2009.

    Accordingly, we will now treat your order as cancelled.

    We apologise again for the inadvertent pricing error and any inconvenience caused.

    Regards

    Dell Australia

  • surferguy on 03/04/2009 - 14:41
    +1

    Yea got that one as well … even when my email stated that I do not wish to accept their offer to proceed with the purchase or for them to cancel my order.

    They really have some nerve.

  • bryantcw on 03/04/2009 - 14:53
    +1

    someone accepted $119 offer but still be cancelled by dell…lol

  • WhiteEvo6 on 03/04/2009 - 15:47
    +5

    Got my first email from dell saying it was a mistake and offering more expensive price. I replied back telling them Ihave made a complaint to ACCC and to keep the order open until they contact me, but I just got a second email back from Dell thanking me for canceling my order, are they insane???

    • excite on 03/04/2009 - 15:54
      +3

      Yes, they are insane, shame that DELL Australia hires people like that.

  • [Deactivated] on 03/04/2009 - 16:37
    +1

    Did anyone actually buy it for $119? I noticed it's now $79.20 on their website when I tried to customize a laptop: http://img9.imageshack.us/img9/3987/stupiddell.jpg

    This smells like a major scam to me. Here's what I think is going on:

    1. Dell advertises it for $34.10 and lures everyone into buying it
    2. Dell sends a scripted email to everyone telling us it was a 'mistake' and asks if we want to buy it for $119
    3. After they've sold as many as they can at that $119 price, they reduce the price to $79.20
    4. Plus meanwhile they get to hold on to all of our money to gain some interest (?) until ???? (I paid by bank deposited and the money still has not been refunded)
    • TeaEarlGreyHot on 03/04/2009 - 17:15

      Ummmm, wouldn't that be an additional $79.20 above the included cost of the standard Dell Laser Mouse???
      I don't think you can figure the $79.20 as an outright purchase cost.
      \_/7

      • [Deactivated] on 03/04/2009 - 17:18
        +2

        It states 'Free upgrade to Dell™ Laser Mouse (USB)' in that customized laptop, so the Laser Mouse doesn't cost anything.

    • alexportnoy on 11/04/2009 - 22:59

      I agree with everything you said, except for:

      they get to hold on to all of our money to gain some interest (?) until ???? (I paid by bank deposited and the money still has
      not been refunded)

      The total in interest that DELL would have made is about $500.

      Making money from Interest at the expense of this bad publicity was not DELL's intention!

  • jason101 on 03/04/2009 - 17:44
    +1

    Dell gets a double neg from me.

    After calling an leaving a message for customer support to call me back - THEY DON'T (2 days later)

    Then they reply to my email (the one were I advised them I would not accept the cancellation of my order) with a reply thanking me for cancelling my order.

    Go figure…

  • jason101 on 03/04/2009 - 18:01
    +2

    Oh 2nd phone call to Dell, informs me my order (which they canceled) and my standing account have now both disappeared from their systems, I no longer exist.

    After buying 7 Dell systems in the past 12 months I'm slightly annoyed.

    Argh…

    • MetalPhreak on 03/04/2009 - 18:30
      +1

      A canceled order should still be on their systems…

      Smells like they are removing evidence to cover their ass.

      • cheapo.one on 03/04/2009 - 19:08
        +2

        i doubt they'd bother removing the orders in the hope of getting rid of evidence since they also sent out confirmation emails

  • Danielj on 04/04/2009 - 02:27
    +3
    In response to my email, I got this email from DELL.

    Thank you for contacting Dell Online Customer Care. I am a Manager with Dell.

    I understand from your e-mail that you are not happy with the level of service provided to you by our company. I apologize for the inconvenience caused to you. I understand that we lose faith in a company if we receive poor service from them.

    I would call this a rare case where we did not meet our customer?s expectations. We, at Dell, firmly believe that we have reached such heights only because of customers like you. It is our endeavor not only to just fix the customer?s problem but also to make him happy during the interaction. I assure you that such a mistake will not be repeated and all steps would be made to make improvements. On behalf of Dell, I apologize to you.

    We would look in to it that nothing of this sort happens with our valued customers in future. Your feedback is very imperative to us. We do appreciate your efforts and time.

    Sincerely,
    Puneet

    Dell Online Customer Care

    As I said before the only one who can protect us against this companies are ourselves. If we had some kind of union then they couldn't get away with this kind of BS.
    ACCC or any other governmental organization can't act fast or strong in cases like this.
    How many people bought this deal? 5000, 10000,…? If we had them to boycott DELL then you will see how they would back pedal and fulfill the deal.
    Until then for me DELL is finished.

  • JepunK on 04/04/2009 - 08:05
    +5

    I call for a customer BOYCOTT!!!…so, who's with me?

    • excite on 04/04/2009 - 08:42
      +2

      Count me one

    • thorpef1 on 04/04/2009 - 10:06
      +2

      Im in

    • jigglycho on 04/04/2009 - 13:34
      +2

      me too

    • anteck on 04/04/2009 - 14:34
      +5

      I'm In. I was eyeing off a new LED Backlit 24" Monitor by Dell… But Not anymore. I'd rather wait and see what other vendors bring out. Absolutely scandalous, this is!

      • kez55 on 04/04/2009 - 16:56
        -5

        hah.. good luck. You are going to need say maybe 20 thousand people to make it hard for them? You realize that dell is a multinational company and wont care haha.

        • Danielj on 04/04/2009 - 17:26
          +2

          What's your point?! Should I give them my money too because they are not going to change anything?!

    • creeps_bay on 04/04/2009 - 21:47
      +2

      count me in too…. better we take this further to some news channel or current affair…
      With us in majorities of more than 100, we may give dell a treat…

      • creeps_bay on 04/04/2009 - 22:24
        +4

        i have just sent an email to THE AGE EDITOR… lets see what they can do…

        atleast they can make people aware of DELL's policy…

        Guys you can send emails to the media editors to make this an end of bait n switch for DELL

    • obliq on 05/04/2009 - 03:30
      +4

      I'm with you. I was going to buy a Studio XPS 16. Now I go to HP.

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