Julius Marlow cancelling orders - email received

L[Deactivated] on 23/08/2013 - 18:29

Purchased two pair of shoes from Julius Marlow now cancelling peoples orders what a joke.

Dear Style Hunter,

Firstly - great choice in buying Julius Marlow shoes at unprecedented prices on juliusmarlow.com.au during Click Frenzy this week. We were blown away with the excitement we caused! In fact a little too blown away and we've oversold our soles.

Sooo…… we won't be able to deliver your order. But all is not lost - we've decided to offer you a pair of our best sellers instead (currently priced $130+). Checkout the attached alternative styles and select the one you like.

Just email us with;

Your name
Your replacement style, size & colour
Your original order number (this can be found on your order confirmation email and will be 10 digits long starting with 34)

If there is nothing that takes your fancy - fear not, we will be very happy to provide you a full refund.

Note that we're working as fast as we can to send out our shoes to everyone (in fact we will be Express Posting all orders) but these replacement shoes may not get to you before Father’s Day. If your order was a gift we would hate you to disappoint your Dad so we recommend a refund. Once again just let us know by return email.

If you have any other queries give us a call on 1800 308 432.

Regards,

General Discussion

Related Stores

Julius Marlow
Julius Marlow

Comments

  • ujwols on 23/08/2013 - 18:33

    Which one did you order and what models are they offering?

  • [Deactivated] on 23/08/2013 - 18:37
    +1

    I ordered two models separately so I don't know which one they are cancelling I replied to find out, just a mass email they sent out not taking into consideration that some people may have more than 1 order.

    Models offering:

    Elevation
    Excite
    Chicago
    Dapper
    Daring
    Bang
    Boom
    Premium
    Pronounce

    • ujwols on 23/08/2013 - 18:46

      Did you go check out these models? Any good?

  • [Deactivated] on 23/08/2013 - 18:39

    Shit like this I'll just avoid at all costs next time now have to organise a refund and wait probably 10 days or something ridiculous for that now.

  • [Deactivated] on 23/08/2013 - 18:41
    +5

    I personally think they sold too many under cost and can't wear the loss hence cancelling people's orders.

    • bargin424 on 23/08/2013 - 18:43

      If that is the case, why did they keep updating the stock levels on their site?

      • mrshorty on 23/08/2013 - 18:49
        +2

        i dont think they did properly. Someone was reporting that same shoes which have been cancelled are still available on the site lol

    • ujwols on 23/08/2013 - 18:47

      Under the cost.. No way.. No body will do mass promotion like this taking a loss

      • flingshot on 23/08/2013 - 20:08
        +10

        Don't be so sure on that, we see promotions everyday which are under cost, they may not have anticipated the demand as they state but that doesn't mean the original deal was not under cost. If they are a new business or trying to expand then an under cost deal is simply a form of advertising. They could go out and pay $2 per email to get an extremely small conversion or they can take a $10 hit per shoe with a 100% conversion. The lifetime value of a customer for them may be enough that it would be recouped in a fixed amount of time that they have estimated and are comfortable with.

    • nubzy on 23/08/2013 - 18:47
      -4

      Julius Marlow is absolute shit quality, I think they would have a pretty decent profit margin. They are worth buying at $40 though, even if they last less than 12 months.

      • LiamF on 26/08/2013 - 09:35
        +1

        Not sure why people are negging this - my experience with Julius Marlow was also negative.

        From this, I have some difficulty believing that the cost of production is significant - if they're running a loss at $50 a pair then I suspect it's not a large one.

  • quirki on 23/08/2013 - 18:47
    +4

    Got it too. The replacements are all…meh.

  • [Deactivated] on 23/08/2013 - 18:50
    +1

    I ordered two pair of shoes two separate orders curious to know if I get to choose two new pairs or just one guess I'll have to wait to Monday to call them and find out.

    For anyone interested noticed Harris Scarfe selling some Julious Marlow shoes at $69.95 special.

  • King Tightarse on 23/08/2013 - 19:12
    +9

    Reeks of bullshit.
    Shoes still available on site.
    Liars.

  • JOHNNO2013 on 23/08/2013 - 20:11
    +1

    This is really bad customer service, if Julius Marrow stuffed up, they should post something on their website. How do I know if the email is not some sort of phishing attack. I had wrote them a complaint on their us page, I think those of us that had this email send to us should complain on their facebook and use their contact us form to complain.

    I had ordered Florence and Extreme. By the way I am pretty sure that their inventory tracking system was working as there was another pair that I wanted to order but ran out of stock during checkout…

  • imolared on 23/08/2013 - 20:25

    Ordered 2 pairs on the same order and got them both delivered today. (Edmonton and Obligate).

    • SteveBuscemi on 26/08/2013 - 15:32

      Yep, mine arrived on the 23rd too. No problems whatsoever.

  • asupre2541 on 23/08/2013 - 20:34

    What strikes me is that there is no apology in the email at all! I'm not sure about the legalities of cancelling the order or something but i was expecting at least an apology for your inconvenience. The tone feels like someone not wanting to admit they stuffed up.

    • falcine on 24/08/2013 - 00:57
      +3

      There is an apology in the email attachment - the first two words are "We're sorry"

      In any case they seemed pretty sincere already in their email about wanting to make good on their mistake so I don't think it's a big deal either way.

      • asupre2541 on 24/08/2013 - 03:54
        +2

        In that case i take it back.

  • gimli on 23/08/2013 - 21:04
    +10

    thats LOW. marLOW

    • Frantic on 27/08/2013 - 08:30

      gold. you should write protest banners

  • Cataclysm on 23/08/2013 - 22:30
    -3

    i got 4 orders on same credit card, is it easier to do a charge back from the credit card?

  • Shwayne on 24/08/2013 - 02:33
    +6

    Reject and refund.

    This is essentially a bait and switch tactic.

  • p1 ama on 24/08/2013 - 07:55
    +9

    Well if they ran out of stock, what do you expect them to do apart from a refund? Send you shoes they don't have?

    I don't think it's a joke at all, they're being quite reasonable, they ran out of stock, they stuffed up, they're offering replacement deals or a refund.

    • [Deactivated] on 25/08/2013 - 14:15
      -3

      For a start they can have more than one shoe per size per model when they participate in the frenzy next time.

      • p1 ama on 26/08/2013 - 23:12

        Well I think they're entitled to sell as many as they want, they're not under any obligation to make sure everyone who wants one gets one. So yeah, sometimes people miss out.

    • dealman on 26/08/2013 - 16:35
      +1

      Well if they ran out of stock,

      IF they truly did "Run out of stock" that's fine but here it looks like the same shoes are still available for people to order at full price !!!

      did you read the comment

      • p1 ama on 26/08/2013 - 23:13
        +1

        I'm not satisfied till someone orders it at full price and it gets shipped to them.

        Could be an inventory problem!

  • [Deactivated] on 24/08/2013 - 15:07

    I haven't received anything as of yet.

  • freakitude on 24/08/2013 - 16:54
    +8

    they shouldn't sell on-line if their store isn't capable of tracking stock levels.

  • kryptoz on 24/08/2013 - 20:27
    -1

    If you are thinking of buying some new kicks, check out this nice-looking pair of contemporary boots, made under Pacific Brands label 'Julius Marlow': http://twitpic.com/d8v5tf

    • devilbabies on 25/08/2013 - 19:01
      -4

      people who buy ugly shoes deserve to walk in the dirt

    • devilbabies on 25/08/2013 - 19:11
      +9

      those shoes did you a favour by committing suicide out of shame

    • [Deactivated] on 26/08/2013 - 17:59

      I call bullshit on that. I wore the same pair of Julius Marlow shoes for about two years and the only thing they needed was a somewhat regular polish.

  • fifafan94 on 25/08/2013 - 01:16

    I bought four pairs for $190. Most were not my first choice but I really liked the Brown Hackers. Hopefully they are still fine.

    Thanks OP for mentioning the email, I only found it today along with all the other junk in my hotmail account!!

  • auna on 25/08/2013 - 01:50
    +2

    I wasn't even tempted. My Rodd and Gunn shoes I bought from Myer have outlasted my Julius Marlow pair five times over.

    I was just so used to replacing shoes every 6 months. Little did I know there are quality shoes out there…

  • [Deactivated] on 25/08/2013 - 03:57
    +2

    Is Julius Marlow Harvey Norman in disguise?

    • aerona on 25/08/2013 - 04:04
      +1

      Local breaking news: professionals strike again.

      I ordered the florence, size 10.5, haven't got an email just yet.

    • [Deactivated] on 25/08/2013 - 09:40
      +1

      Or dick smith clearance omg they cancelled my last 5 orders

      • Forfiet on 26/08/2013 - 16:38
        +1

        dicks annyoed the hell out of me the last time they did this!

  • Halc on 25/08/2013 - 09:55
    +1

    at least you got emails.. my order is still processing and no emails :(

  • [Deactivated] on 25/08/2013 - 17:41

    Mine states processing on both orders but got the email anyway so who knows…

  • jace88 on 25/08/2013 - 21:56

    I didn't get around to ordering as by the time I went on the good ones had gone, but is the email saying they'll send the alternative pair ($130+) ones at same price or do you need to pay the difference?

    • falcine on 25/08/2013 - 23:06
      +1

      Same price. That's why I don't get some of the knockers - a lot of people would love to have the opportunity to pick any shoe they like from a list of current best sellers, rather than a sale list, for $40.

      • jace88 on 27/08/2013 - 16:05

        Agreed. I actually think it's the 'most' right thing they could do in these circumstances. If only more merchants were willing to at least offer a similar or better deal when they get OzBargained.

  • bargin424 on 25/08/2013 - 22:59

    Doesn't seem there is much comments? Seems like only a few got the email? I was expecting this to go 2-3 pages but it hasn't even reached the 2nd page yet

  • [Deactivated] on 26/08/2013 - 11:02

    Just spoke with Julius Marlow.

    One of my orders was successful and will be sent the one which was cancelled I had the choice of a refund or choosing a new style, I decided on choosing a new style for the same price.

    So my understanding is any individual orders that are cancelled can be replaced with the new style so if you have two orders cancelled you should be entitled to two new styles if you wish.

  • King Tightarse on 26/08/2013 - 11:19

    Yes me too, I rand them and the girls were really nice about letting me choose another pair.

    • sash213 on 26/08/2013 - 12:36

      Any pair? Or just from the choices in the email PDF?

      • King Tightarse on 26/08/2013 - 13:47
        +2

        Well I had a big whinge and they let me choose something not on the pdf.

  • CyberMurning on 26/08/2013 - 12:48
    +1

    so if i dont get email means order ok?
    status is completed on the website

    • [Deactivated] on 26/08/2013 - 18:50

      Yes. Talked to them earlier today. They confirmed as such.

  • [Deactivated] on 26/08/2013 - 13:02

    Just from the pdf I was told, but you may be able to negotiate with them to try get a different pair.

    Overall as mentioned in the above post the girls were really nice in rectifying the situation.

  • dizzy_7 on 26/08/2013 - 13:24
    +1

    Just called up… was not limited to the shoes on the email, I swapped both my orders, one for a shoe on the email, another for a shoe available on their website.

    The Bloke i spoke to had a pommy accent and could not find the shoes I was first talking about as he was on the hush puppies website, LOL.

    They changed to a Shoe/Boot not on the email sent out without a hitch, I didn't need to whinge or complain, they simply said, yep, we have that in black and size 9 and my order was processed.

    • Woody on 27/08/2013 - 10:10

      Thanks for the info. They were happy to give me a pair of shoes not on the email list.

  • Joyo on 27/08/2013 - 15:44

    I ordered the Florence, no email and still no shoe!

  • alphaomega on 27/08/2013 - 17:37

    I've received despatch emails for two pairs.

    I called about the third pair which they confirmed was not available. They said I could choose any pair listed as available on their website. I didn't even ask. They offered. Very happy!

  • dizzy_7 on 28/08/2013 - 15:10

    I just received a call and the choices i made to replace my originals were now not available.

    So i have chosen another 2 styles.

    Fingers crossed they ship.

    For $40 cant complain too much.

  • maverickjohn on 28/08/2013 - 18:06

    I spoke to them and my two orders are still waiting for dispatch tomorrow.

  • BALLE BALLE on 28/08/2013 - 20:01

    Today received mine NO PROBS ;)

  • IdBuyThat4aDollar on 29/08/2013 - 13:34

    I just received my replacement via express Aust Post.

    Very happy with the outcome as I prefer this show style over the one I originally picked

  • Splashtash on 03/09/2013 - 21:13

    Got my pair of justice shoes today however quite unhappy and will be asking for a refund because the maker of the shoe stuffed up the stitching on both shoes at the back. The stitching is supposed to be hidden with the sole but is clearly showing.

    • daydream on 04/09/2013 - 01:59

      I like my pair of Justice. Stitching seems fine on mine (matches photos).

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