Moved to Forum: Original Link
Order a $200 gift card
In cart shows up as 29.95
Add postage
Then cross your fingers they honour it
[Price Error] Just Jeans $200 Gift Card for $33.90 Delivered
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If you paid by PayPal you will still get the gift card if you paid by credit/debit cards you will be refunded………….Joke
i paid by paypal got an email saying credit card. so im assuming no one gets anything
I paid by PayPal, it will be refunded as per email
The email doesn't mention PayPal.
Just Jeans public relations/marketing team obviously is as bad, if not worse, than their IT crowd >.<
Why would they honour it? It's an isolated incident that only went on for a few hours. Most of the people who bought these are ozbargainers, and we are not loyal customers. We only go where the bargains are. And Just Jeans never have bargains, they are just overpriced cheap clothes, like Tarocash/Connor/YD etc. They would just lose a lot of money.
Purposly taking advantage of a businesses quite unfavourable error and then expecting them to give you some kind of compensation isn't really that nice.
You attempt to abuse it glitch and then expect a $20 gift. Get a grip
sigh
Seriously? The year is 2015AD. If you are unable to validate or have safeguards to prevent this behavior from occurring you are unfit to run a online business.
BTW DrStinge do you complain when something scans higher than the shelf price or not? Just curious…
Of course I do - that's false advertising - but when you can buy store credit worth full value at 17% of the cost and then spew your god damn entitlement all over the internet.. It's just a joke.
I have no doubt in my mind that 99% of you wouldn't think twice in just jeans shoes to cancel the orders.
Sorry to hear that it didn't work out everyone. I was hoping those of you who'd taken a punt and ordered somehow managed to get your orders honoured. Gotta be in it to win it.
Haha
for some reason they didn't want you to be able to copy the text….
quick OCR.Dear valued customer,
We note that you ordered merchandise from the Just Jeans website
this weekend.
As you will have seen during check-out, all 'items were incorrectly processed at
$29.95 per 'item. Unfortunately the application of the $29.95 price on check-out
was 'incorrect due to a system error which has now been rectified.
Your order, plus any delivery charges, will be refunded 'in full. We have taken
immediate steps to commence the process of refunding your transaction with
our payment provider. Dur payment provider will process your refund on our
behalf, as we do not hold customers' credit card details. Dur payment provider
will issue a refund 'instruction to your bank. Depending on your bank, the refund
should be applied in approximately seven business days.
Should you wish to replace your order, we have an online flash event starting
tomorrow afternoon until midnight Wednesday with great offers
right across the site.
We sincerely apologise for any inconvenience.the gift card version;
Dear valued customer,
We note that you ordered a gift card(s) from the Just Jeans website this
weekend.
As you will have seen during c heck-out, all gift card transactions, in all
denominations from $20 - $200, were incorrectly processed at the check-out at
$29.95 per gift card. This issue was caused by a system error which has now
been rectified.
Your gift card order, plus any delivery charges, will be refunded in full. We have
taken immediate steps to commence the process of refunding your transaction
with our payment provider. Our payment provider will process your refund on our
behalf, as we do not hold customers' credit card details. Our payment provider
will issue a refund "instruction to your bank. Depending on your bank, the refund
should be applied in approximately seven business days.
We sincerely apologise for any inconvenience.
I, too, received the email, but when I log in to the website, it says the order is shipped?
Just got the email as well.. time to call the bikies
Paid paypal, express postage…no email yet, cant wait to spend 165 free $!
mine come under promotions tab on my gmail account and not the primary section.
might wanna check that out
Yep. Worst. Promo. Ever.
What a strange cancellation email. Why would the apology be sent as an image?
This is the part of Ozbargain I loathe.
The part where you all cry foul when some bogus pricing error isn't honored. Suck it flogs.
Can't even neg the deal since it's been moved to the forums…
Copy of the email:
Dear valued customer,
We note that you ordered a gift card(s) from the Just Jeans website this weekend.
As you will have seen during check-out, all gift card transactions, in all denominations from $20 - $200, were incorrectly processed at the check-out at $29.95 per gift card. This issue was caused by a system error which has now been rectified.Your gift card order, plus any delivery charges, will be refunded in full. We have taken immediate steps to commence the process of refunding your transaction with our payment provider. Our payment provider will process your refund on our behalf, as we do not hold customers' credit card details. Our payment provider will issue a refund instruction to your bank. Depending on your bank, the refund should be applied in approximately seven business days.
We sincerely apologise for any inconvenience.
Just jeans handled this perfectly. nicely worded email.
Look at their Facebook page too, lots of people are complaining! Are we going to take this to A Current Affair or Today Tonight?
Obvious pricing error. You can't complain. Suck it up and move on.
Those Facebook posters bringing shame to Ozbargain…
I'm sure you and your lawyers are aware that under Federal Consumer Law you are not legally allowed to cancel the orders for gift cards placed and processed on the weekend.
https://m.facebook.com/story.php?story_fbid=1015344997881171…
Anyone know which federal law she is on about? Is she going to call the firemen too?
Lol, I'm pretty sure JJ and their lawyers are NOT aware of the proposition of law for which angry mum contends.
Check out (no pun intended) the Mr. Bean smile.
It's the vibe of thing.
Looks like she deleted her post?
Lol publicly shamed on OzBargain?
I'm sure they'll miss all of you sooks. Get over yourself!
Their Facebook page… so many nutters. I'm not sure whether to laugh or cry.
My favourite is the "marked down" and "on special". This is so painful to read it's cringe worthy.
What a joke.
So many butthurt idiots.
I checked it out because you mentioned it and the greed of these people is disgraceful. Crying foul after trying to manipulate a bug? that's not cricket mate.
They should have given the peeps a fair go. In truly Aussie way.
Ruslan Kogan woulda!
One thing Just Jeans can learn from this is make your changes in a Non-Production environment and test it before you roll it out to Production.
And don't test out new pricing on Sunday.
Of all the comments you could have chosen to nitpick for grammar, you pick this one? His sentence doesn't require any other punctuation. Worst comes to worst, he has a few extra capital letters than are needed, and a comma might improve the flow slightly. How about you revisit your own sentence structure first, mate - it's not that crash hot.
I meant to reply to Drew
this is without a doubt the worst thing that has happened to me today. I will never EVER buy a $200 gift card from Just Jeans again and will strongly encourage my friends and family not to do so either.
hoping there is a /sarcasm tag in there somewhere
not at all. I've been a loyal customer for over two whole days and i've never experienced this customer service (or lack thereof) of this level before. I would expect these type shenanigans from Jeans West or Industry but not from a reputable store like Just Jeans.
Next time I am in the market for a $200 gift card on a budget, I will be taking my business elsewhere.
GOOD DAY SIR!
(In all seriousness though, mock indignation is 95% of the reason I bought the gift card in the first place, I assumed that's why everyone did…)
You know, if OP hadn't decided to post it here on OB, they probably would have honoured his…
Hi Peter Francis.
Why is this being negged?
I've been a loyal customer for over two whole days
lolz. You should post that as responses to the raging FB peeps.
inb4 …omg how dare they im reporting them to the ACCC!!!! im never shopping there again
…. and im too late :<
/whoosh to the person that neg'd me or its one of the people that does exactly that!
Have the people who paid via PayPal received their refunds yet?
Not yet
Still waiting. Open a dispute?
No rush , order still says it's pending.
What's with these people who keep exclaiming that they didn't try purchase it over and over again because Oo its so mean and how great of a person they are. You sounds like pompous bogan losers
Despite your utter lack of empathy or basic human understanding, I still pray you never know the pain an grief that's been cause and i hope nothing like this ever befalls you or the ones you care about.
Billion dollar company. Someone made a mistake, the business suffers not the individual. What's with the personification of big business nowadays. You're the type of guy who would stand up for corporate tax cuts if you could foot the bill aren't you. Need more people like you, they love it.
yikes… maybe I SHOULD look into this /sarcasm tag thing…
Ha ha you should as you've made some cracking gags which have given me a good laugh, but which have whooshed over the heads of many others. Your first one had me fooled for a short while though!
Wait you even bought the giftcard! What are you on about empathy
I mean empathy and understanding for me!
Is anyone still yet to receive the cancellation email? I ordered 2 x non reducted clothing items and a giftvoucher, and I'm yet to receive the cancellation notification. I'm sure it's just a matter of time.
EDIT: Found it in my spam folder. With so many emails to send out, you'd think the Just Jeans administration would at least take steps to whitelist their emails!
Just Jeans administration would at least take steps to whitelist their emails!
How can they do that? The email has been classified as spam by your email provider. JJ have no control over it.
There are many steps that companies can take to minimise the spam score on emails.
Like what?
@ms: If you are genuinely interested, mass mail companies like mail chimp and vision 6 will grade your email before it is sent and indicate the likelihood it will be marked as spam. You can also view the output of your emails as rendered by various email programs and mobiles.
With so many emails to send out, you'd think the Just Jeans administration would at least take steps to whitelist their emails!
With such an important email waiting to be received, you'd think you would at least take steps to whitelist their email address/domain
Lucky i didnt bother.
It's a bloody outrage it is. I'm taking this all the way to the Prime Minister…
Brilliant! Sums it up well.
Looks like I ended up buying clothes from them anyway! Thanks bargain prices
How the heck did the model get those pants on, and does she need help getting them off?
You worry about the first part, leave the second part to me =p
Considering how many Ozbargain buyers they have offended I don't think many would care if they had a 99% off sale.
Offended? No one with some sense of common-sense has been 'offended'. It was worth trying but obvious glitch was obvious!
If they had a 99% off sale I would be too busy to write this post, I'd be driving all around town trying to find a 24hr Just Jeans store.
I mean, OzBargainers still jump on Harvey Norman sales at the right price and apparently we hate that guy.
and Dick Smith…
i do not know what to do
you could start by not complaining about it
This is very bad
What's so bad? You get your money refunded.
It means they keep your money.