RITECH Virtual Reality 3D Glasses Version 2 - Order in July - GEARBEST

djones145 on 16/09/2015 - 10:13
Last edited 07/10/2015 - 20:48 by 1 other user

https://www.ozbargain.com.au/node/202439

are people still waiting for this?
it was suppose to be sent in August (based on tracking)

Mod 7/10/15: Due to an increasing number of issues with GearBest, we have today banned the store from all deal posts (both rep and non rep) on OzBargain.

A member contacted us last week to express their concerns about the store; in relation to this and other threads. It appears quite clear that the majority of members feel it would no longer be beneficial to have these posts on OzBargain. The ban will be an indefinite one, we may review it if we see a significant improvement and will be monitoring this and other threads for evidence of that.

Thanks all

Poll Options

  • 29
    Got my order
  • 135
    Still waiting
Electrical & Electronics

Related Stores

GearBest
GearBest
Marketplace

Comments

      • salem on 25/09/2015 - 19:53
        +1

        It's hilarious because right now, still on the item page, if you click on the "shipping and payment" tab it is still saying 5-11 business days to Australia with the free shipping option. Yet when you challenge them, it grows to 10-25 days (which it has next to Brazil). And then when it's still not here, they ask you to wait an ADDITIONAL 45 days (I guess they didn't get the paypal memo about paypal extending the claim window well past 45 days now).

        And then none of that even explains why it took over a month to be marked as 'shipped' in the first place.

        • djones145 on 25/09/2015 - 21:07

          yeah, pretty poor from them

  • 777 on 24/09/2015 - 22:16

    Raised a paypal case and escalated to a claim

    • djones145 on 25/09/2015 - 05:59

      Good luck most people have done the same

  • [Deactivated] on 25/09/2015 - 00:21
    +1

    I will say i have had a bit of the laugh with some of these comments. For a while I just kept putting off opening a PayPal dispute but just opened one then. Nearly 2 months is ridiculous!

    • djones145 on 25/09/2015 - 05:59

      Bit craxy hey

  • HcNguyen111 on 25/09/2015 - 16:01

    This tracking site worked for me:
    http://www.sky56.cn/english/track/index

    11-Aug-2015 04:02 PM Departed Warehouse to Sort Facility.
    11-Aug-2015 07:46 PM Shipment picked up.
    12-Aug-2015 04:02 PM Departed Sort Facility to AUSTRALIA

    Not helpful at all.

    • djones145 on 25/09/2015 - 16:08

      Yeah we get the same messages

      • dlovep on 25/09/2015 - 16:52

        Again, you're not alone… lol.

    • djones145 on 27/09/2015 - 19:38

      Have u started a PayPal claim

      • HcNguyen111 on 06/10/2015 - 22:52

        Finally gave in. Started a claim.

  • djones145 on 25/09/2015 - 17:49

    so any updates people
    still haven't received mines

  • pitoui on 25/09/2015 - 18:20

    Received mine today although box is crumpled to all hell. The actual product looks fine though.

    • djones145 on 25/09/2015 - 18:45
      +1

      Congrats, can't wait for mines!

  • ironworthy on 25/09/2015 - 18:29

    Bought mid August. Still waiting.

    • djones145 on 25/09/2015 - 18:45

      Good luck. Maybe Christmas

    • djones145 on 27/09/2015 - 19:39

      Have you escalated it on PayPal?

      • ironworthy on 27/09/2015 - 20:36

        nah, could be a delay due to china post. bought another item from a random seller on ebay and that hasn't turned up either. Don't know what's taking so long. i'll give em a couple more weeks

        • djones145 on 28/09/2015 - 06:54

          Ok…U are a forgiving person!

        • Sigourney Weaver on 01/10/2015 - 13:51

          I would escalate with paypal before it's too late because a lot of people didn't get theirs.

  • Mewinneryay on 26/09/2015 - 07:18

    Hope mine comes… i didnt pay via paypal

    • djones145 on 26/09/2015 - 08:11

      Ouch

    • NosDan on 27/09/2015 - 12:34
      +1

      i didnt pay via paypal

      rookie mistake.

    • djones145 on 27/09/2015 - 19:38

      Always pay by PayPal!

    • djones145 on 27/09/2015 - 19:39

      Email gearbest, and complain. They said after 45 days they will compensate

      • tyler.durden on 02/10/2015 - 20:21

        45 days…

        It is now almost 3 months..

  • djones145 on 26/09/2015 - 10:28
    +1

    the wait continues!

  • djones145 on 26/09/2015 - 20:58
    +1

    gotta love amazon, free shpping, as spend over 150 bucks, ordered last night, items being sent today, and expect it to arrive on oct 9th. Gearbest, it wouldn't have even been sent on the 9th of october

  • djones145 on 27/09/2015 - 19:37

    Claim is being investigated by PayPal now, wish I can link this topic to it

  • krishaun on 27/09/2015 - 19:53

    iam also still waiting

    • djones145 on 27/09/2015 - 19:54

      did you pay by paypal?
      start a claim

      • krishaun on 27/09/2015 - 19:58

        yes I paid through paypal. enough waiting . I will start the claim. Thanks!

        • djones145 on 27/09/2015 - 20:01

          do it now, wil take a while
          also link this topic to show them that over 60 people are still wating for it!

  • djones145 on 27/09/2015 - 20:03
    +1

    everyone
    keep this topic live!
    also make sure you update ur paypal claim details here!

    we want more people to see this topic so they know they aint ALONE!!!!!!!!!!!!

    • Bro-Die on 28/09/2015 - 09:04

      Seconded.

      • djones145 on 28/09/2015 - 18:51
        +2

        People power at its best

  • Xizor on 27/09/2015 - 20:07

    Yes still waiting!!

    • djones145 on 27/09/2015 - 20:08

      did you file a dispute with paypal?

      • Xizor on 29/09/2015 - 09:31

        Have now..

  • djones145 on 27/09/2015 - 20:09

    Update: paypal investigating claim now, was given tracking details

  • Bro-Die on 28/09/2015 - 09:03

    I'd imagine PayPal are reading these comments too, given the influx of disputes for the product.

    • djones145 on 28/09/2015 - 09:05

      I hope so, waiting for my claim

  • Toymod on 28/09/2015 - 16:15

    I got a too bad so sad reply from gearbest when I asked where it was.

    Still waiting

    • djones145 on 28/09/2015 - 17:14

      Same, did u pay plbu PayPal.

  • Twodogs on 28/09/2015 - 18:48

    I checked the gearbest site and mine says posted in august with a tracking number , but tracking shows nothing.

    • djones145 on 28/09/2015 - 18:50

      That's what mines say

    • djones145 on 28/09/2015 - 18:50

      Didbu pay with paypal

      • Twodogs on 28/09/2015 - 18:52

        Yeah but cant see a purchase from Gearbest , is it under something else ?

        • djones145 on 28/09/2015 - 18:53

          Time to dispute in paypal

        • djones145 on 28/09/2015 - 18:54

          Check ur history

        • TheGMan on 29/09/2015 - 10:53
          +2

          Yeah its under some random person (female) name. Just look in July for a $9.95 US payment

        • Twodogs on 29/09/2015 - 13:26

          @TheGMan:

          Thanks it was under the name Olivia , ive opened an dispute on paypal stating over 10 weeks is unacceptable in modern times.

        • djones145 on 30/09/2015 - 08:50

          @TheGMan:

          aaahh yep

        • djones145 on 30/09/2015 - 08:50

          @Twodogs:
          its pretty bad

  • djones145 on 28/09/2015 - 19:33

    hey I got this, where do I click to say continue with the claim, it just says remove claim, or change claim, nothing where I can add comments etc weird

    Status

    The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you.
    •China post tracking

    What happens next

    Please review the information and let us know how you would like to proceed.

    If you've resolved the problem, you can cancel this claim at any time.

    If you received the item but it's not what the seller described in their listing, you can change your reason for this claim.

    • Sigourney Weaver on 30/09/2015 - 08:54

      This happend to me. Just don't do anything and PayPal will eventually review it. I think it's purposely confusing by PayPal so people close their claims.

      • djones145 on 30/09/2015 - 12:09

        Good to hear

  • ironworthy on 29/09/2015 - 00:41

    Is the tracking that they provide to paypal the same as the one when they ship the order and viewable in your order history on their website? That tracking is absolutely useless and not recognized on any system

  • TheGMan on 29/09/2015 - 09:00
    +3

    PayPal has now resolved the claim in my favour. I am guessing everyone will be getting their money back. Never again buying from GearBest. Although they stated that I didn't get a tracking number they were able to give PayPal a tracking number, I find this amusing…

    Pleased with this outcome

    • djones145 on 29/09/2015 - 10:26

      lucky u
      still waiting or them to review mines

  • djones145 on 30/09/2015 - 08:49

    OMG
    GOT a package arrived yesterday at work…
    could it be…..
    or is it my ebay purchase lol

    • Bro-Die on 30/09/2015 - 11:50

      let us know what it is!

  • [Deactivated] on 30/09/2015 - 09:05

    OMG i could not believe it..it finally arrived!!

    • Sigourney Weaver on 30/09/2015 - 10:33

      I want to believeeee

      • djones145 on 30/09/2015 - 12:33
        +1

        Dreaammmmmm

    • djones145 on 30/09/2015 - 12:10
      +1

      Congrats

    • tyler.durden on 02/10/2015 - 20:24
      +1

      photo please..

      either way this is the deal with worst shipping ever

      For all the ppl that got burnt by this dodgy company..

      Please refer any future Gearbest deals to this thread in the future

      • [Deactivated] on 02/10/2015 - 20:28

        Currently away at the moment but will post a photo as soon as I return

        Even though I received it I will be staying far away from GearBest..

        • tyler.durden on 02/10/2015 - 20:29

          yeap same here

          They got no excuses for taking almost 3 months…

          Also their canned response is pathetic..

          I suggest everyone on this thread…
          warn others about any future gearbest deals/posts
          with a referral to this thread.

        • djones145 on 07/10/2015 - 20:19

          @tyler.durden:
          indeed

  • woekoa on 04/10/2015 - 18:48

    Not received it yet but refund has been issued by Paypal.

    We're happy to let you know that we've now completed our review and have decided Case PP-XXXX in your favour. Due to the unique circumstances of this case, we're issuing you this refund at no cost to your seller. You'll receive a refund of .

    The refund amount should reflect in your PayPal balance within 5 business days. If you paid with a credit or debit card, the amount will be refunded to your card. Please note that it can take up to 30 days for the refund to appear on your card statement.

    • unco on 04/10/2015 - 23:39
      +1

      Does that mean that PayPal is covering the refund amount out of their own money?

      • GregFiona on 04/10/2015 - 23:53

        Same to me : Dear G…..,

        We're happy to let you know that we've now completed our review and have decided Case PP-…. in your favour. Due to the unique circumstances of this case, we're issuing you this refund at no cost to your seller. You'll receive a refund of .

        The refund amount should reflect in your PayPal balance within 5 business days. If you paid with a credit or debit card, the amount will be refunded to your card. Please note that it can take up to 30 days for the refund to appear on your card statement

      • woekoa on 05/10/2015 - 00:01

        "we're issuing you this refund at no cost to your seller."

        I guess Paypal will pay the bill.

        • NosDan on 05/10/2015 - 13:51

          well.. now i see why these dodgy asian companies are continually doing this. what better profit to make than a 100% profit?

          sell an item you have no intention of delivering and just keep the money knowing that PP cant/wont get the money back out of you.

          wonder if this is some dodgy chinese law that stops PP from taking money back away from these companies?

    • edgar28 on 05/10/2015 - 14:39

      lucky u, mine got no news from gearbest nor paypal…

    • djones145 on 07/10/2015 - 20:19

      so bad

  • paracaps on 06/10/2015 - 01:22
    +1

    Waiting for PayPal to finalise my escalation.

    I'm surprised Gearbest conducts business in this manner.

    The considerate thing would have been to apologise to your customers for not notifying them that there item was not in stock in the first place and for failing to have the item delivered.

    A good will credit and resending the item would have gone a long way with most customers returning back for more business and recommending your products to friends and family.

    Instead you have decided to burn your customers by advising them that it's not your fault that they didn't pay the extra cash for tracking details.

    This has left your customers with no choice but taking action against your company with PayPal and leaving everyone with a very negative outlook of your organisation.

    Not the way I would conduct my business.

    • salem on 06/10/2015 - 07:16

      Yeah they're dodgy. A brief summary of one part of my interactions with their customer service:

      Me: hey it's been over a month and hasn't shipped. How about a free upgrade to express shipping as an apology and ship it now?
      Five minutes later: automatic email stating it's been shipped
      Customer service: sorry we can't do that as it's already shipped.

  • hhbb555 on 06/10/2015 - 08:18

    OzB should temporarily ban GearBest until 31/12/2054

    • salem on 06/10/2015 - 08:52
      +2

      I'd ban them for 45 business days.

      • NosDan on 06/10/2015 - 11:38
        +2

        I'd ban them for 45 business days.

        using a gearbest supplied calendar that ban could last centuries… :)

    • djones145 on 07/10/2015 - 20:19

      indeed

  • ironworthy on 06/10/2015 - 11:27

    so has anyone actually got theirs yet?

  • Bro-Die on 06/10/2015 - 21:46

    PayPal footed the bill for me too, due to the "unique situation". I have no idea why they wouldn't just tell GearBest to (profanity) off, the situation is hardly unique.The ironic thing about this is PayPal will freeze charity accounts for no reason and withhold funds from small operators the moment a buyer complains, but then cover GearWorst out of the goodness of their hearts.

    • djones145 on 07/10/2015 - 20:18

      nice

    • tyler.durden on 07/10/2015 - 21:28
      +1

      Gearbest must make them some money..
      that's why they are willing to foot the bill

  • djones145 on 06/10/2015 - 21:49

    Kinda given up lol. New bub has drain all the energy from me

    Some one take over in trying to move this topic up in the hot topic forum for extra exposure!

  • paracaps on 07/10/2015 - 10:38
    +1

    Definitely agree with djones145.

    This needs more exposure and the mods at ozbargain need to take some action.

    85 people that we know of haven't received their package after placing the order three months ago. It's very likely that they never sent the packages out as they never received the stock. That's called fraud and if that is the case it's very troubling that PayPal is letting them off the hook and the company is free to post deals on this very site.

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