"Helpful" waitress spoiled our celebration

I would love to know what you all think of this situation that happened in a restaurant recently.

I phoned and made a booking at a casual restaurant for a family group of 16 for Sunday lunch. It was to be a celebration after my 1 year old daughter’s dedication at church.
I told the waitress that one of the group would be bringing a special cake and she told me the per person charge for serving it. All fine.

We arrived at the restaurant and my mother-in-law gave the cake in a box to the waitress and she took it to the kitchen. We then ordered our meals and ate them over the next hour. When it came time for dessert we asked the waitress to bring out the cake. Shortly afterwards, it arrived. We all looked up expecting to see the delicious cake that she had ordered from a cake shop, beautifully decorated. Instead what we saw was about TWENTY PIECES of CUT cake spread on a plate next to the icing placard (with my daughter’s name and a message to her) lying next to them. ARGGHHH. My mother-in-law just looked at it, stunned and eventually asked her “WHY did you cut it up?” The waitress just said “Oh, I thought you wanted it ready to serve to everyone! I thought I was being helpful !”. My mother-in-law said “But nobody had seen it !” The waitress mumbled “I’m sorry”. So that was it. We tried to imagine what it would have looked like when it was whole and then ate it. Tasted very nice, but hardly the special experience we were anticipating and a huge blow at the time to my mother-in-law who had probably paid a lot for it and certainly put a lot of effort into planning the design, hoping everyone would be able to admire it. The manager did agree to waive the cake surcharge (though it took some time for him to offer this).

Later I rang the cake shop and asked if they had a photo of the design but it was custom-made for us so there is no photo available.
Yes, it’s not a huge deal as a cake gets cut up pretty quickly after people see it anyway. My mother-in-law will get over it (I hope).

Perhaps this situation wouldn’t arise often because most cakes brought to a restaurant are probably for birthdays and it would therefore be expected that candles would be blown out before the cake is cut. However if you do take a cake for another occasion (anniversary, graduation etc.) and you are expecting your guests to see it whole, I would suggest mentioning this to the staff or you may find yourself in our situation. 

Comments

  • +3

    What's the problem, she can just ask for forgiveness, say a prayer & it'll be all good.

    • +1

      Well it was a church gathering - so God would have been watching…..

  • +3

    if you didn't specifically ask not to have it cut, then you can't blame anyone else
    If something is important to you, don't rely on other people to do the thinking

    hope it tasted good at least

  • +5

    I think the issue here was that it wasn't a birthday cake. There was no 'bring the cake out and blow the candles out' required so the waitress just skipped that part and cut it up.

    It's unfortunate but the waitress sounds apologetic and I imagine feels bad enough about it.

    • +1

      If it was just a plain cake without decoration or messaging I would understand, but if there is a message on it, then obviously it is there to be seen. Waitress should have asked.

  • +2

    Well that's quite the (profanity) up. And being reluctant to waive the 'cake charge' is just icing on the cake.

    I have not even heard of restaurants requiring a "Cake charge" before, is this common? I would have thought that getting guaranteed business of 16 people probably all eating main meals, would be good enough to allow patrons to bring their own cake for special occasions without charge.

    Given that they probably shouldn't have even been charging a "Cake Charge" in the first place, some other compensation should have been offered as well, like 10% off bill, or soft drink charges waived, or free coffees. Those a pretty common things to offer when you've (profanity) up pretty bad.

    • +8

      Cake change is normal for a place that serves dessert, as you arent buying theirs. probably did a nice careful job cutting it too into 20 clean pieces.

      • Thanks for the info

        • +5

          You make them store it in the cool room, cut it up, plate it, serve it, collect dirty plates and wash them. Give you box with any left overs.

          That's what the charge is for as well.

        • @diddy50: Sometimes if you have a large enough group (10+ guests), you could talk to the restaurant manager at the time of the booking (actually visit the restaurant, not book over the phone and pretend like you're scoping out the venue) and have the cake charge waived half the time. Also more likely to waive the pricier the meal pp ($40-$50 is okay, $80+ is nearly guaranteed).

  • +3

    We arrived at the restaurant and my mother-in-law gave the cake in a box to the waitress and she took it to the kitchen.

    Why would you give it to her? BEFORE you wanted it cut up…?

    Sorry but if it was someone's birthday and you had handed her the cake with a packet of candles she would have appeared with the cake ready to light but it wasn't so the waitress did what she assumed was the correct thing to do, was told it wasn't and apologised and you got the cake fee waived.

    Next time tell them exactly what you want to happen. E.g "We'll tell you when we want the cake brought out for the celebration please don't cut it or anything yet".

    Tell your Mother In Law to get over it.

    Also don't leave the restaurant a bad review or anything because of this and don't post on their Facebook wall because it was a genuine mistake. Also if you do they could sue you for defamation.

    • +1

      He can't tell that to the in law. He has to live with their daughter!!

      • +1

        Well that's the best way to get your mother-in-law to get over it… for the son-in-law to focus her anger at him by telling her to get over it…

        no (more) grandkids for her anytime soon… not fathered by the son-in-law anyway…

    • +3

      1) No, it's pretty common to hand the cake over and expect them to have the common sense not to cut it up before it's been brought out. Usually they'll bring it out with candles, birthday guy/gal blows out the candles, gets taken back to the kitchen to be cut out. Maybe this waitress was inexperienced but it's clearly an f-up.

      2) They could sue you for defamation? How did you come up with that one? Negative comments get left on the social media websites for businesses all the time. Go peruse the Facebook page of any major service-oriented business - telcos, airlines, hotels. Go check out somewhere like Productreview.com.au. They don't meet the requirements for the legal concept of defamation. So the OP can feel pretty safe that if they leave an accurate review, they're not going to get sued for defamation.

  • +2

    i can't relate. It happened. Nothing could be done about it. There was fun to be had. But I too worry about others feelings. I presume the cut cake didn't bother you as much as your motherinlaws feelings bother you

    • +8

      Bit over the top don't you think…

      The customer gave no direction to the staff for what to do. There were no candles to blow out. They asked for the cake to be brought out.

      It was dessert time,time to eat. I say the OP made the actual error for not saying what they wanted.

      • +1

        The point is that if they have a service charge for it, then there is a n assumption that they know what they're doing. I didn't particularly know the standard practice, but it's pretty obvious when you stop to think about it. The staff absolutely should have known the correct process.

        But yeah, I'd have thought sacking is over the top.
        It does indicate that this restaurant doesn't train their staff well though, and sharing that fact publically is quite reasonable.

  • +8

    It's just a cake like every other cake. I'm sure it wasn't a Michelangelo masterpiece. Nothing to marvel at. As long as you enjoyed the family gettogether, that's what matters. The remainder is 1st world rubbish.

  • Never been charged a fee for serving a cake at a restaurant or bistro/pub ever.

    • +3

      You have but never checked the bill. Standard practice. It takes staffs time to prepare the cake. Would you expect a restaurant to let you bring your own main meal to dinner, expecting them to heat it and plate it for free? All the while you arnt even eating their food? If so I could go to dinner at Rockpool tonight for $20…

      • +4

        I'm an Ozbargainer. Suggesting I don't check my bills is absurd.

  • +4

    I'm not 50 years old, so I couldn't care less what the care looked like and I wouldn't make a fuss over it. All I want is cake in my belly.

  • +10

    Your life must be pretty dismal if you get worked up over things like this. Try to relax!

  • +3

    sneaky way to steal a slice of pretty cake :D
    i dare say she cut it into TWENTY ONE pieces!

  • OP thanks for the story, your first and only posting.
    You gave us a good laugh, hope that was your intention.
    If this is not the case, I have to mention that I stopped making cakes when I saw how much sugar and fat went into every slice, never again.

  • +7

    I've worked as a waitress, and it's not unusual for the person to give the cake as soon as they walk in.. in fact it's never been any other way(for where I worked). However, we did not cut the cake before serving.. we usually left it in the fridge (as requested) and then put our own candles on it when they asked for it to be served. Then they usually cut it themselves in their own time, and everyone is happy.

    The waitress surely felt awful and might have been new too, you never know. When I first started out it was nerve-wracking at times serving customers and making sure everyone was happy. I asked questions all the time to my manager/co-workers to make sure I was doing things right, especially when it was a busy night.

    As others mentioned it would probably be best to explain exactly how you'd like it to pan out when you want it served. The girl will definitely never ever do that again and will probably have this memory with her for a very long time.

    I'm sure the cake tasted good either way.

  • +1

    Worked in a restaurant decades ago. Every time someone brought in a cake it goes straight into the fridge. Never cut up a cake until you have been told to.

    • +1

      yes for sure. my mum has a restaurant for yrs and that was the policy too. this was a mistake of the waitress. i have also worked in various rests

  • +2

    I think it'll be a cool story to share with your kid when the kid is older, and then the whole family can have a good laugh and realise what seems truly terrible at a time will just be fun memories in a few years

  • +2

    If you think the cake shouldn't have been handed over upon arrival then you mustn't have been brought up in the western world.

    Or maybe when you eat out you only head for McDonald's.

    • no we never do because it's a feature and is great for photos. if i handed a cake over its probably not worth looking at and ok to be cut up. especially the naked cakes i've been making lately, so gorgeous and so wasted not to be a feature. it really depends on the cake.. cakes certainly do not need to be put in the fridge. i keep it in the box with us.

  • -1

    LOL noob waitress..I did however genuinely feel bad for her though, she did mean well though..

  • +8

    You cannot even say this is a first world problem. It is probably a -1 world problem.

    Here is another story:

    I would love to know what you all think of this situation that happened on ozbargain recently.

    I came to the ozbargain website and saw a link on it…. I read the story, it was about a cake… I wasted 2 minutes of my life reading about it… now I want my time back…. how should I go about getting my time back from the story teller?

    For now I did manage to waste 3 more minutes writing about it…. hmmm

    • +2

      You have my sympathy. This site used to be about cool ways to save money.

      • +1

        Moral of the story, don't bother buying cake. Save!

  • +1

    Mistakes on both sides. Minor issue. Move on.

  • +2

    I wouldn't blame her too much, it seems like she genuinely did want to help. And really, how important was it to see such a cake? I'm not entirely sure your one-year-old daughter would even remember what it looked like in a decade - and in the end was the celebration not for her? I'm sure she enjoyed eating the cake, so let her be happy with that.

    An unfortunate incident, but at least you'll (and we'll) remember to expressly state to not cut the cake next time one is taken to a restaurant.

  • +7

    Holy shitballs, some people have way to much time on their hands. I can't believe you actually made a thread about this.

    • You didn't pay somebody $$$ to ruin an experience for you.

      • -3

        Whatever dude, this is not a problem. The OP needs to get a life.

  • lol, just lol
    Story comes out days later that OP had been surveilling the restaurant for days, and then targeted the helpful waitress with the cake in a ploy to avoid the surcharge

  • I can't imagine if it was a wedding cake and the waitress has already cut it up into a hundred pieces before bringing it out.

    "I was just being helpful"

    • Our cake maker was in the kitchen at the venue on the night to ensure the cake was cut and served correctly by the staff. Wedding cake is serious business. (lol)

  • oh wow…! lesson learnt is not to give the cake to the restaurant until after blowing candle. Cakes can stay out for a few days, especially fondant. Imagine if it was a 3D cake, all the cost and effort.

    Tip, I always bring a nice cake stand with me and make the cake a feature. Sometime I even set/decorate the restaurant table with flowers, gifts for guests etc if theres a theme or I ask for a small cake table next to our tables where I put the cake, flowers, photo of the birthday person, those wooden boards with writing in chalk etc It's all in the staging and presentation.

    Fondant cakes cost hundreds these days so such a shame not to be a feature.

  • +1

    also what abt nlowing the candles, making a wish and cutting the cake? it's important for some people. especially children. it's robbjng that whole experience.

  • -2

    Seriously? This is what you have to worry about? Count your blessings and stop your whining.

  • awesome story, gave me a chuckle while I wait for the 15% ebay deal.

  • +11

    I would have called the police.

  • +2

    `You probably do have cause to sue, if you wanted to go all US about it.

  • Do not worship false idols, the cake was scarified for your sins… :)

  • +1

    I sense a sockpuppet - new account, first post, no comments. Trolling hard? 10/10

    • Cool story tho. But why no photo BEFORE it was given to the waitress!

  • +2

    The girl made a mistake, haven't you ever made one?? Let it go……such a trivial matter to actually go onto a forum and create a topic about it.

  • +1

    I am tempted to screenshot this post to use in my future lessons about first-world vs third-world problems.

    Mistakes happen, the waitress said sorry and you didn't get charged so it's time to get over it.

  • +3

    you should have tried to put it back together like a jigsaw puzzle. It could have a been a fun afternoon activity for you all

    • i am the worse at puzzles food would be bad by the time i am half way lol

  • so maybe she had a busy day and wanted to get it done when she had the time because later on she wouldn't be able to? damned if you do and damned if you don't!
    why would you brother buying a one year old a decorative cake? are they going to remember what the cake looks like?
    Are you going to look back in years time at the picture and be like wow that cake? its about the day and the experience and the company!

  • This seems awful at the moment, but in a few years it'll be one of those stories "Remember that time when that dumb waitress cut up our cake?…." and it'll be more memorable than if the cake came out as normal.

  • Well, at least you had your cake and ate it too…

  • +3

    This is like some episode of seinfeld that has no answer.

  • +1

    No need to get worked up over such small things.. Not entirely the waitresses fault, you should've given it to them WHEN you wanted it cut up.

  • This is Ozbargain. Why are you happy to pay an extra cake-handling charge?

    This is like setting $100 notes on fire. lol

    Why not go to a "full-service" restaurant that also makes 1st world custom cakes? They will still serve you the overpriced cake you are after, but there will be no service charge

  • +2

    I went to a Chinese wedding once, at the reception they seated all the white people together.. when the wedding cake was being cut on the side of the room I saw one of the waiters drop a big slab of it on the ground by accident.. he then looked around.. scooped it up and actually put it back on a plate. Somehow no one saw this but me. he then scanned the room and walked directly to our table to serve it to us. I informed by partner and we didn't eat it, I also informed the others not to, but my boyfriend told me not to cause a scene and we didn't say anything to the staff. I still wish I did, although I did leave a shocking review on urbanspoon for them.

    So uh, be glad you didn't get floor cake at least?

    I can also understand you being disappointed btw, but I also feel bad for the waitress who probably felt terrible about it.

    • +3

      Oh no, what a terrible situation! I'm so glad you made it out alive.

      • +2

        Only just.. one day the scars will heal

        • +2

          I hope so, say a little prayer…

    • +1

      I went to a Chinese wedding once, at the reception they seated all the white people together..

      I didn't mind so much - kept me away from all those casually racist Chinese folk.

  • Any one with half a brain would know the cake is to be sent to the table uncut for display, photos, speeches or whatever else after lunch. You literally have to give people step by step instructions these days on what should happen and when it should happen. Trust nobody is my motto. Especially the waiting staff!

    Frankly, I think you have been far more gracious than I would have been in a similar situation.

    • Just wondering, how you would have handled it in her situation?. Seen as you mention, that the OP was gracious in her response.

  • +1

    Get a grip bro - this is just piffle!!!

    It's folk like you, whinging and whining over next to nothing, that just drives the world to despair!
    Is this your biggest issue right now?
    Having trouble sleeping?
    Need a little therapy?
    A bit of a debrief?

    I don't care what your mother in law said ffs!!!
    I just wanna get some cheap stuff in my search for material happiness!
    I don't need this shite!!!!!!

    Absolutely first world problem.

    … feeling much better thank you.

  • +1

    Thousands die of starvation
    everyday, fact. Move on sweetheart.

  • +1

    Actually OP could you please feed that cake to starving people. They NEED it.

  • +1

    There are much larger issues to worry about than this you whinging brat.

    We're not saying solve the worlds' problem, but it's not like the waitress tripped and dropped your cake or something.
    As you said, she was being helpful, and given you wern't clear with your instructions to the restaurant, it's your fault.

    Toughen up champ and get over it, you're a sook and your mother in law is a retard

  • +1

    I really think your only option at this point is bikies. Demand satisfaction.

  • +2

    So the waitress made an error. A story you can all laugh about the day after. You are laughing right? You aren't still mad are you bro?

  • This happened to my friend too: at the Little Snail @Pyrmont Sydney.
    Was a Messina Ice cream cake.
    The cakeage fee ended up being more than the cake itself, also was a disappointment because.. the ice cream cake was supposed to look nice.
    In this case, the cakeage was paid to wreck the cake, so my friend and the guests on the night were VERY annoyed.

    • There's something called a "cakeage fee"?
      I obviously don't get out enough.

      • Yep, like corkage, it's not about the cork, but paying them for using their utensils apparently. Also can be used as a payment for not buying their cakes.

    • -1

      Why didn't you explain to them to bring the cake to the table first?

      • +2

        Because I wasn't there, Captain Hindsight. I said it happened to my friend.

        • also because Captain Obvious should have been present to spell out every trivial detail of a supposesdly standard process

          edit: I just learned something: a + makes a bullet list… so that's what the "Preview comment" button is for :)

  • +7

    Reminds me of the time I ordered a pavlova for my partner's birthday. She intensely disliked passionfruit, so I asked for it with mango puree instead. When I went to pick it up the "helpful" assistant told me that when it arrived it was missing the passionfruit and so she "fixed" it. Sigh.

    So I took it to a neighbour's home and we painstakingly removed all the passionfruit trying to leave the decorations and writing intact. Then went out shopping for some mango puree and more cream. After a couple of hours it looked OK.

    At the restauarant, I left it with the staff to be brought out at the appropriate time. When I called for it, there was some delay. Finally the waitress came up to me quietly and said there was a problem with the cake, but not to worry, they had "fixed" it. Yep, passionfruited again.

    • Lol - This story needs its own forum thread!!

    • Pav must have passionfruit, so I don't see any wrong here!
      Everyone was just trying to rectify the great Aussie dessert.

    • +2

      Wot?
      No passionfruit?
      Your girl sounds like a commie to me.

    • Hilarious story. I somehow feel this situation could arise again a number of times.

  • +1

    Another "reminds me of the time" ….

    We were at a restaurant celebrating a young daughter's birthday. We had brought a basic cake for the restaurant to bring out as a suprise. After dinner, the waiter presented us with a different cake that was obviously quite expensive. We said "This isn't ours", and he responded with "Compliments of the restaurant". Ooh, nice gesture. So we ate it. It was delicious. In hindsight I realise he was playing along and didn't want to let the cat out of the bag and admit that we had brought a cake.

    Of course, some other table received out budget special. Never did find out who, or what happened.

    • +3

      Putting 2 & 2 together, my assessment is that the OP got your basic cake, and naturally they cut it up to cover their tracks. Now we have closure on both stories! Amen to that.

  • +11

    This reminds me of the time i went to a restaurant to celebrate the birthday of my pet Angel Fish, Harriet.
    I was with my wife and her mother, and of course Harriet.
    The waitress came out, pulled out a magnum and punched a bullet into my mother-in-laws head.
    She then got the table and gave me a lap dance.
    So far so good.
    She then sat her bare bum on Harriet's birthday cake.
    That's when she went too far.
    I loved Harriet, and this was her birthday.
    She died the following week - i think the disappointment was just too much for her.

    Now, that's what i call a tragedy.

    • +1

      ^This- Is better than any SHAKESPEAREAN TRAGEDY, I've ever read!
      Disclaimer- May or may not, have actually ever read one.

    • +1

      Was it Harriet, your wife, the mother in law or the waitress that died ?

      • Harriet did die, but her memory lives on through her 87 sons and daughters.
        My wife later divorced me, and is now dating her personal trainer, Mick.
        My former mother in law recovered some basic motor function, but at the suggestion of surgeons we agreed to terminate life support as we all felt her organs were better used by someone else.

    • -1

      TLDR

      • That's probably connected with your entry into a vegetative state after we shut down your life support.

        That's 17 words.
        How'd you go?

  • +1

    What a retard! You should complain. She's ruined the cake.

  • I would've got mum-in-law to get the restaurant to pay for cakeshop to make it again at THEIR expense!

  • You lost me at "church". :-/

  • +1

    As you can see, people could find the funny side of your story. I'm sure it was annoying when it happened, but just look back at it now and try to find the funny side of it. It's a story that you will always remember (granted it didn't feel good when it happened), but it will be one that gets told around whenever you gather for next birthday, and hope it will bring some laughter next time.

    If this didn't happen, I'm sure it will just another birthday cake to forget 20 years down the road, right?

  • Waitresses work in mysterious ways.

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