DICK SMITH BIG SALE EVENT MISINFORMATION FROM STAFF PERSPECTIVE

OKAY i am currently so ridiculously pissed off with all this stuff that is being posted all over here, the amount of shit that is said is so frustrating because being a casual staff member for the past 3 years and currently working out of 3 stores you hear everything that's going on (two of which work along side David jones stores)

Last week we had a clearance sale on CLEARANCE ITEMS these items for the most part were all being replaced by a new model soon to come out in 2016 but every idiot decided that they would listen to Fairfax media group and ACA which is literally isn't even news. every customer that came in after watching them left disgruntled after I had told them that the latest 5k MacBook wasn't 70% off, or the better ones were "and so tomorrow is 80% off?" Yeah and next week we pay you to take the stock :).

This news weekly thing is so informative and it is also against Dicksmith policy to HOLD STOCK FOR ANYONE I WASNT EVEN ALLOWED TO HOLD A TOOLKIT FOR MY AREA MANAGER!! But everyone decided to actually believe some shitty news article which who by the way has ever actually read before this week?! The herald sun also released an article however they too are just as good by also telling customers that there was only a super Saturday sale IT STARTED MONDAY PEOPLE WE DIDNT HOLD STOCK OR BUY EVERYTHING YOU JUST MISSED OUT!! Oh and not to mention if you really are wanting that stuff so badly just drive to the Echuca store which has absolutely all of it!!!

In answer to your next questions yes I did purchase something from Dicksmith during this sale and guess what? It was bought today!! But it's to hard to fathom that all the stuff that was on sale was all older stock so much of it we didn't actually have much of due to it slowly being phased out, let's just listen to some news article which no respecting human being reads and go on a tangent about how it's correct.

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan

Comments

  • +4 votes

    Hi Patty…welcome to OzBargain.

  • +30 votes

    WHY ARE YOU SHOUTING PATTY?

  • +93 votes

    /rant
    TL:DR - retail employee doesn't like retail customers, needs a different job

  • +19 votes

    "every idiot decided that they would listen to Fairfax media group and ACA which is literally isn't even news."

    I lol'd. But very true.

  • +7 votes

    Did you get caught by Dicksmith management?

  • +94 votes

    My friend, relax, people on obargain are not normal people. We are shopping extremist. We use guerrilla tactics when it comes to shooping, and we take no prisoners.

  • +16 votes

    Funnily enough I was saying basically what the OP is when I made my comments about the sale. DSE would get rid of old stock and that the bargains on new stock would be limited. The reading comprehension age for the Herald-Sun is an 8 year old (I am not being sarcastic) - The Age is 13 years old. I can understand the OPs frustration because they have had to put up with a bunch of people who were fooled by press hype into believing everything was going to be a bargain when, clearly, DSE would be interested in getting rid of old stock. I sincerely hope the rant has helped cause we all need a good rant every now and again. I prescribe wine, cheese and chocolate.

  •  

    I visited three stores last week and the common theme from the staff was "its an internet hoax".

    Didnt stop me buying a Swann 8 camera DVR for $170, a 20" HDTV for $50, Samsung Tab S for $150, iphone, note tab, remote cars, christmas lights, ipad covers, etc etc. Total spend just over $1000.

    Christmas shopping done.

    Successful sale for Dick if you ask me.

  • +87 votes

    It's moments like this I really wish you could neg forum topics. Mate, look, obviously there was a lot of misunderstanding about the sales. But
    (a) I don't know why you're bitching about it here, where people would be most informed about it, rather than the readers of the Herald Sun / Age articles.
    (b) The whole thing was a complete and utter clusterf*ck by Dick Smith management, and don't even try to pretend it wasn't.
    (c) Just because something's against policy, does not mean it never happens. You would be naive to think otherwise.
    (d) The reason people don't just drive to the Echuca store, is because we barely had the names of the clearance items, let alone the stock levels for the stores. Plus, it's (profanity) Echuca.
    (e) Blaming and insulting the newspapers won't change anything (and just because you're too ignorant to know what Fairfax media is, only reflects badly on you, not the company). It's called public relations, and Dick Smith apparently decided to throw that in the fire sale along with their clearance items. A company (or it's 14 year old casual no-body) doesn't blame the customers for its own screw ups.

    So yeah, you might've had some shitty customers and that sucks. But let's not act like it was a one-sided effort, shall we?

    • +11 votes

      Great post - nailed it!
      "complete and utter clusterf*ck by Dick Smith management" - wholeheartedly agree with this bit and have been saying the same thing. Impossible to imagine a more amateur effort. Utter spastics.

      •  

        Enough chitter-chatter… Shud-up & let's all hold hands, have a moment of silence for Dick. (Hey at least it provided me a week's entertainment on Ozb)

      • +1 vote

        I believe the politically correct term is "Han-Dick-apped"…

    •  

      Spare a thought for the poor guy who had nothing to do with this entire debacle, yet his name is front and centre.
      Dick Smith.

  • +12 votes

    Relax. Plenty of ozbargainers understand retail, stock etc.
    Yes, there are occasional 16yro who demand everything on a platter, but most of us enjoy the bargains we get, and are pragmatic if we visit a store out of stock.

    DSE has had an unfortunate longer term reputation of a web site that over promises. And while lots of 'in the know' people who are staff and customers alike understand a bit of web site hyperbole, the young and entitled demand compensation and satisfaction. So take it easy, and have a look around and maybe you will find some bargains at other stores on this site too.

    To be honest, while I did buy a fitbit at DSE this week, I have been in store a couple of times just to have a look, and nothing grabbed me as being super cheap. Of course, some posters here did find very sharp bargains, so it seems very much driven by local stocks.

    And lastly, I did have a poke at younger ozBargainers. Probably unfairly. While I do see repeated young & entitled posts, I probably see even more entitled posts where I can't spot the age, so apologies to all the young OzBargain members being smart and sensible.

  • +3 votes

    I empathise with you patty1766 and can understand your frustration.

    That said, it's clear some employees were taking advantage of the situation (I don't blame them for doing so personally). In case you missed it, there was the photo of a DS staff member buying all the camera gear with a couple of his mates in one of the stores on the first day the sale started (can't remember where it was posted, but it was in one of the previous posts about the DSE mammoth sale). Now I know this isn't against company policy (according to leaked email from DSE management), but alot of people out there were misled by the media.

    I would like to know why the manager of my local got ticked off when he found out I had a copy of the list with all the reduced prices on it (which was uploaded to Ozbargain)? If anything, wouldn't the customers having this make it easier for you guys, considering how inundated you were with updating prices on shelf stock?

    Anyways, I did quite well due to this sale and am thankful for that. It was a pure crapshoot that was drummed up by the media above and beyond what it really was/is, which is a sale clearing out old stock at quite low prices. Blame it on the media and to a certain degree DSE management for not handling the situation better.

    • +4 votes

      In all the stores I went to the managers/staff were happy to show me the list and just left me with it. They were all pretty awesome actually.

      As far as them taking stock, yes I suspect I experienced that as well but you cant begrudge them from getting perks - every job has them. In my case there was a discounted ipad which showed as in stock but could not be found. I just laughed and said bet you find it later and moved on.

      • +5 votes

        you cant begrudge them from getting perks - every job has them

        Uh, yes I can. Their 'perks' already come in the form of a wage and a store discount. OP himself even says it is specifically against policy for employees to reserve sale items for themselves, at least until the end of the day - the origin of that policy being the infamous gaming sale that occurred last year(-ish) where employees bought virtually everything of value to flog on eBay. Sales do not exist for the employees. So no, I don't particularly empathise with the employees. They get paid to do their job. The 'commission' of selling crap on eBay is not part of their contract, and not something customers should just tolerate. Especially when this usually involves blatantly lying to the customer - which is just horrible, horrible customer service.

        •  

          These guys and girls are earning around $20 per hour which is good coin but what is the staff discount - 5% ?

          Good luck to them ebaying stuff. I would do it too.

        •  

          Big deal, your probably more worked up over this than political corruption, corporate and bank bailouts…

          My opinion is that regardless of policies etc, as a DSE employee, being able to snare a true bargain should be a fringe benefit of the job. The only thing some are guilty of is not managing or concealing what they are doing.

          I had nothing but great service from my local store; visited 6 other stores chasing particular items and staff were all helpful and price checked items.

          Just yesterday I scored a second AEE S71 4K sports camera for $119 (10% off), thanks Dick

      •  

        In all the stores I went to the managers/staff were happy to show me the list and just left me with it. They were all pretty awesome actually.

        That's awesome. Really didn't get why the manager of my local got ticked off. But I just shrugged it off, perhaps he'd just had enough by that point in the day…

        As far as them taking stock, yes I suspect I experienced that as well but you cant begrudge them from getting perks - every job has them.

        Agreed. Actually, I'd be shocked if there were no reports of staff getting in on the good deals.

        In my case there was a discounted ipad which showed as in stock but could not be found. I just laughed and said bet you find it later and moved on.

        Haha, I had a similar scenario happen in regards to one of the small DSE-branded TVs. I was told there was one showing on the system, but the staff said they couldn't locate it.

        In the end it worked out better for us, as the wife ended up buying a 32" Toshiba from Facebook for $50.

  • +10 votes

    People rewrite things all the time for self interest.

    Dick Smith staff removed sale items from sale for at least the first 2 days as soon as they found them. Family and friends were then brought in to buy them. Saw it at 2 stores with my own eyes early mornings.

    The best thing about this is that the business is now virtually dead - no customer goodwill to influence any sale.

    Asserting this didn't happen by saying customers were, and are stupid only emphasises the fact that most Dick smith staff are not customer focussed, and neither is their management.

    This thread looks like a construct bought and paid by an agency - apparently they also think people are stupid enough to believe that Dick Smith staff telling customers to their face that they have no stock and then bringing it out to sell hours later is totally unbelievable despite hundreds of people actually seeing and hearing it first hand.

  • +2 votes

    Saw it at 2 stores with my own eyes early mornings.

    You should have saw it with your video camera phone and promptly sent it to FAIRFAX MEDIA GROUP AND ACA

  • -1 vote

    hi Patty i really think you need to get a new job if you haven't already..oh and please, stay out of retail line, i don't think that you are suitable at all..why don't just bitch it to your boss (DSE) don't listen to your boss to put the blame on others..especially end buyers.

  • +2 votes

    Jeez, the MSM gilded the lilly with their DSE stories eh? That's unusual….don't get much of that :-)

    All I know is that I saw one ad that said a certain small item was X% off for ONE DAY only.

    Sure nuff, went into the local DSE to be told, they're all gone, sale been happening for 3 days.

    What about your "One day only" ad? No idea, never heard about it, never seen it, was the reply.

    Now a JB HiFi has opened locally it is debatable if I'll ever darken the doors of local DSE again.

    Cheerz Wabster.

  • +2 votes

    Why was the account disabled?

    Was looking forward to the meltdown.

  • +11 votes

    I brought my coffee over and bam…. account disabled :( Now I have to go back to the Lebara PlayTV thread. :|

  • +6 votes

    LOUD NOISES!

  • +8 votes

    Someone call the waaaaaaaaaaaaaambulance.

  • -1 vote

    i work dicksmith for many year it all BS let customer thing what they want.

  • +3 votes

    So the email to staff quoted in the news article claiming to tell staff they can purchase items after the first day is false? I've seen many people asking on the DSE Facebook page but getting no response at all. Surely if the email doesn't exist dick smith would say so?

    Personally I don't really care, if I worked there and couldn't purchase something I'd just get a friend to come buy it, but until the article appeared DSE was saying on Facebook "we take these allegations seriously, staff cannot purchase…" Then as soon as the article with the email appeared their Facebook went quiet on the issue. Makes me tend to believe the article.

    • +3 votes

      I agree with you Japius.
      The staff at my local, who are nice and friendly, offered the price changes list when I went in and they told me they had stock out the back. It happened a lot of times when stock showing 1, 2 or 3 items from that list could not be found in the cupboards. I was after a decent tablet mostly. They kept joking with a wink "oh another out the back". I didn't mind. They were straight up about it and that particular Dick Smith cannot be a pleasant place to work. Anyway, my point is I 100% know they held stock and called their family and friends to come get the better deals because they told me, but I don't resent it even a little because they were friendly and honest and it's a pretty shitty environment to work in these days. They are welcome to some tiny "perks" in my book as others have said, they may not have jobs soon.
      I just think its when staff or head office pretend the completely obvious is not happening, that is when resentments happen.

  • +4 votes

    I stole a mini disc player when I worked at dse 10+ years ago

  • +3 votes

    I ordered Click and Collect item which showed stock at the store. Many days later, still no confirmation, go to the store. Manager tells me they had the stock when I ordered it, but then they sold it all to walk-ins the next day. No more stock likely to come for a long time, contact Online to get a refund. Still no response from Online, have to escalate to Paypal.

    •  

      Same here. People are pissed (like I am) that after buying 3 items online all of them have been refunded. I do not give a shit what they have in store… I just want the items I bought online. How can you sell 3 items that you do not have stock for? Useless store… never (profanity) again.

      • +1 vote

        It seems they have an archaic stock system that doesn't update live, it only updates overnight.
        I assume this because when I asked about stock of an item they said "well I had three this morning, but they may have been sold by now because this only updates daily" - what kind of useless software is that?!

  • +2 votes

    This user is disabled?

    • +2 votes

      I think the account got disabled, judging from the earlier posts calling them by the name 'patty'…

    •  

      wonder if the mods disabled it, or Patty him/herself?

      Judging by the way OP lost her composure + hoarded a deal to herself + is spitting venom at customers, OP did seem like a legit Dick Smith employee though! lol

      • FYI the OP disabled their account.

        Moderators don't disable accounts, users are placed in the penalty box if they breach guidelines or similar.

  • +3 votes

    While I agree with the comments regarding the media (rule 1 of modern journalism - never let the truth get in the way of a good story), a senior rep from DSE was on such programs such as ACA flogging the "sale".

    Basically if you go to the media trying to get publicity always be prepared for a backlash if things don't go well or the general "public" perception is that it was a fail.

    Goes for any media too whether social or traditional. Though the consequences will NEVER be, the same ;-)

  • +3 votes

    It's a miracle! A rant from a DSE employee is actually longer and more disappointing than their exclusions list!

  •  

    I've had staff at DSE stores hold stock for me recently. If that's against store policy it's news to me. And it's not my fault if those in charge of the company you work for can't run it consistently.

    It's never okay to take out your frustration on sales staff but it's never okay to take out frustration on your customer either.

  • +2 votes

    you or your retarded staff also cancelled my 5$ pocket copter after i purchased it online

  • +1 vote

    DSE have lost their purpose.. I enjoy Altronics now, and to a lesser degree Jaycar (the new Dick Smiths)

  •  

    Isn't the Herald Sun known to be as biased as how they feel like it? I recall in high school english teachers would tell us not to feed on the crap herald sun gives and to read the australia or the age.

    and definitely no channel 7,9,10 news.. only sbs if you don't want your mind to be controlled easily.. you weak minded fools can never be jedis even if u tried.

    •  

      Lol pretty much avoid all media. Get some real news from sites such as Vice.

      •  

        Losing hope in VICE.
        They have some great content and coverage but I feel that a lot of their articles and sub-media (eg Motherboard) are written by young immature kids.

    • +1 vote

      All newspapers are biased and all of them can look unbiased depending on the person.

    •  

      The age is biased too, it's just pro labour rather than pro liberal.

  • +7 votes

    Whoever watches ACA with the intention of gaining insightful and accurate news is an absolute moron
    Whoever watches ACA with the intention of gossip/tabloid-filled/rubbish entertainment, is watching it for it's real purpose.

    I can call the ACA now and say I had a feud with my neighbour because his dog ate my cat and im about to punch him in the face.
    The ACA team will be at my place in 5 mins shoving the camera up the neighbours nose without any background checks to verify the validity of my claim.

    They've done this in the past to many people I know.

    So lesson learnt, don't watch ACA. Watch Giggle n' Hoot, Jimmy is much more informative.

  • +2 votes

    Sorry OP, but I went to my local store and was the first customer to walk in a 9am, asked about an item that was on sale, staff member checked if it was in stock and computer said it was, he went out the back, them came back and said "oh sorry, that item is being held". So I guess that proves people were violating policy.

    I also heard another customer who knew a staff member chatting about what they managed to snag for themselves.

    So, you personally may not have been involved in it, but others were.

    As for the "Clearance stock: only comment, many of the items on sale were definitely very current models (E.g. Nikon D5500).

    Maybe calm down a little bit and realise where there's smoke, there just may be fire, before you shout at people who were personally aggrieved at your stores.

    •  

      Anything could be a current model and still could be clearance if DS don't want to stock it ant more. As good as an old model to them.

  •  

    Anyone standing up or trying to defend DS is pushing crap up hill with a small stick.

    Not because they did a whole lot wrong, but because people only usually while when they don't get something, the people that do get something usually can't be bothered telling people about it. If you want evidence just look at the number of clicks compared to number of votes on most deals here. Brodens don't be wasting time chatting to you and are in abundance.

    It's a bit like reading reviews, even if half the reviews for something are bad, the item could be fine, but people who are annoyed are 10 times more likely to post than a happy customer. Even still there are heaps of happy DS customers from this sale.

  •  

    I think its funny that the OP thinks they are going to get restocked. This was a firesale buddy, look at your shareprice. I think that once the administrators are through, we'll only be seeing powerhouses and city stores left.

  • +2 votes

    Cannot comment on this sale but 2 years age was another massive DSE sale with consoles going for stupidly low prices. I was after a Nintendo DS XL which were reduced to $40. Went in just before they closed the day before to check stock for the morning. Lots of DS available, 8+. Great I thought. Lined up next morning at 6am and already staff were loading up their cars. Store finally opened and no DS available. In fact a lot of items were suddenly no stock. So when stories come out about staff buying the items, yup all true.

    • +2 votes

      You should have buried a DS in that bin of garmin gps that no one wants. If I really wanted something that I know will go on sale the next day, I'll try to hide them somewhere.

    •  

      I got one that day for $40. They had allocated stock at the front and people pushed in to get to the front they had 3 counters. Sold out in under 1 minute.

      Me and 2 others were pissed that we were at the front of the line and as soon as the doors opened these crazies just pushed everyone past.

      Then I saw some in the display counter and asked a staff lurking around if I and the 2 other guys could buy them. He got the key and box and sold them to us :D

      •  

        I'm not saying that no store had some, but my local had none when they opened. And as I said. At 6am staff were already loading up cars with trolleys full of stock.

  •  

    You will find no love here

  •  

    Sale was no dramas for me… went in last Friday after a week of the clearances and still picked up Turtle Beach PS4 headphones for $1, Harmony Ultimate remote for $100, PS4 stand for $8, 5 x PS4 games for $20ea, and 3 x TIMEX 50 lap watches for $29ea for the kiddos (RRP$129). Happy camper.

  •  

    I've had a manager specifically tell me with the game sales a while ago that it's "Just my bad luck" that the staff got to hold stock.

    Your store might be alright but others are not.

  • +7 votes

    As a long time oz-bargainer and someone who works for in store I'm always welcoming you guys with open arms and cracking jokes cause like oz-bargain meet up at DSE with free eneloops for all who come etc. But I definitely understand the OP'S frustration it wasn't a pleasant experience for me either, while I personally didn't pick up anything I was happy for those who came in and managed to get themselves a bargain had a nice conversation with a customer who came in to pick up a nikon camera (cant remember which one it was though it did have a removable lens, not DSLR though more like a high end point and shoot) and I explained to him that we only had the display model left which he was happy to take. grabbed the box for him and packed it up wiped it off with a microfiber. All in all he left happy and I was happy for him. I know it's our job to serve people and that's what we get paid to do however we are human too we do get busy especially with sales like that and we can't get to everyone. I can't speak on behalf of all DSE staff at all stores but I always try my best with everyone I serve BUT the pleases and thank yous as well as nice manners DO get noticed by us and thats all it takes for me to try and go that extra bit above and beyond for you. So please as a fellow ozbargainer I can understand the need to bargain hunt its an high and adrenaline rush for some of us but please be considerate to the people who work there if someone is genuinely rude and not giving a shiz then report their @ss nothing wrong with that but do try and see it from our side as well. As far as in store haggling goes I don't like to waste peoples time if I tell you this is the best price I can do it means it is the best I can do. At the end of the day we are all there to make money to fulfill our needs the transaction should be a win win for both customer and sales staff, if you manage to find it cheaper else where and we can't match up it more power to you I'm all for people getting their bargains. I know I have gotten off topic but I'll try and address one more thing, as for staff hiding and pre buying things I do know that it happened with this event but I'm not sure to the extent but to give you some perspective I've had customers bring me things where I scan in and am genuinely surprised by the price e.g. leather Apple iphone 6 case (Apple official) for $10 if i'm as surprised as they are how could I be hoarding this stuff for myself? Admittedly the sale was poorly managed and I myself didn't really know what was on sale until I looked at the ozbargain post can't defend them here. Anyways that's my 2 cents take of it what you will. OZbargain meet up at CBD DSE PLS :D

    •  

      Hi to help a fellow oz bargainer out, which colours were $10?

      •  

        I believe everything except midnight blue

        •  

          Damn local dse said 20

        •  

          @Alfonso: I bought a brown one for $20. That's what it scanned at. Leather Apple 6 official case

        •  

          Apparently we need to display perfect manners to be "noticed" by retail employees. Heck I didn't think bargain hunting was an ass kissing contest. I'm straight up about manners and do the usual small talk but I'm not going to pretend your my friend unless a genuine mutual coversation topic of interest comes up.

        •  

          @FrankMt: well as long as you're polite it shouldn't be a problem like i said we do get busy so it's hard for us to get around to everyone. Sometimes it may seem like you are forgotten but some of us do remember "oh yes he/she is waiting time to help them" at the end of the day we are human and aren't perfect :/

  • +2 votes

    Well im sick of dicksmith ripping me off with click and collect orders , made an order, next day i get a call its not in stock. it shown in stock online and lots of other stores ..so they should get one in for me or do something this has happened to me before and i missed a sale because of it, waited months for them to ship it to me as they mess me around, this is the last time..never again.

    • +2 votes

      Honestly the click and collect system is flawed. its a bane for me as well. What i suggest is calling the store before hand to confirm that they actually have the stock and then do click and collect that way at least you know they have it and wont have disappointment. Understand that its frustrating for us as well when we cant find your order or find your item its a lose lose for both parties.

      • +1 vote

        I reckon its because they sell it IN STORE. so next day its not in stock because THEY SOLD IT to someone in store

        • +3 votes

          Most cases click and collect will be done in the morning when its not busy, if you order the night before your order will be picked in the morning now the thing most people get confused with is the picking process, your first email is we are picking it, however everyone assumes that your order is ready, now generally we do try and get back to people within 24-48 hours but as you know its a busy time things get forgotten so on and so forth but we try our best. Once you get the confirmation that your item is ready to picked is when you know its time to go in. Another thing is for example click and collect may show we have stock but in reality we may only have 1 of that item, now that 1 could pottenionally be missing or sent off to repair etc HOWEVER the problem with click and collect is it will still allow you to do the click and collect in my opinion click and collect should be done as a reservation system e.g. you have reserved the item, i guess the problem with that is that people will be less inclined to go and pick your item because you haven't paid for it and hence sell it to someone in store at the time. Again I know click and collect is certainly not perfect but when it works it works great I've done click and collect for people that have only ordered 3 hours ago and its ready of course those items are high in stock like kindles and fitbits etc

  • +1 vote

    What a good promotional speech, really makes me want to shop at Dick's now!

  • +1 vote

    Welcome to Retail! Actually i should just say opportunists. They are everywhere. Some are customers. Some are the sales people/managers themselves. Don't be naive!

    Lol and my funny anecdote for the week, someone actually complained about us offering 'free system build'. This customer put in an order for a $4500 system and got pissy when we said only the building/assembly was free.

    shakes head this is the world we live in :)

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