This was posted 8 years 3 months 5 days ago, and might be an out-dated deal.

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HSBC Day to Day Account - 5% Cashback on Paywave under $100 for 3 Months

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HSBC Day to Day Account - 5% Cashback on Paywave under $100 for 3 Months
Go to Deal
wildstone on 21/01/2016 - 09:17 hsbc.com.au (1518 clicks)
Last edited 21/01/2016 - 10:39 by 1 other user

Same deal as ME BANK and ING DIRECT but not as good because:

  1. Only lasts for 3 months.
  2. Maximum $100 cash back per month, that means if you spend more than $2000 per month you don't get cash back after that.
  3. Cash back paid on 15th of every month according to their terms, sucks compared to ME and ING.

Quote from website:
To receive your 5% payWave cashback¹

Open an HSBC Day to Day Account online by 8 April 2016.
Receive your HSBC Visa Debit Card and activate it.
Enjoy 5% cashback¹ on all payWave² purchases under $100 for the first 3 months from account opening.
Offer available to new HSBC Day to Day customers who apply by 8 April 2016. Maximum cash back $100 per calendar month for 3 months.
Day to Day Account Features

No monthly account fee and no minimum deposit. Other fees and charges apply.
Access to over 3,000 ATMs around Australia including HSBC, Westpac, St.George, BankSA, and Bank of Melbourne with no ATM fee.
Secure access to your account with Internet and Mobile Banking.
Enjoy exclusive offers at over 27,000 retailers worldwide with the home&Away Privilege Program³.
Offer available to new customers who apply by 8 Aprill 2016. Other fees and charges apply.

Financial Bank Account Cashback Transaction Account

Related Stores

HSBC
HSBC

closed Comments

  • abc on 21/01/2016 - 09:25
    +1

    Only 3 months :(

    Been getting 2-5% with ING Direct forever! As with Citibank between 3-5% since a year ago.

    Would only apply for this if it's a good ongoing account.

    • Bappy on 21/01/2016 - 09:34

      How are you getting 5% cashback from ING? I thought its only 2%
      Also is Citibank still paying cashback?! I thought it was over…
      (Excuse my ignorance)

      • m2000 on 21/01/2016 - 09:42
        +1

        I think OP is referring to similar deal offer (in the past?), not as current or ongoing

      • abc on 21/01/2016 - 11:37
        +2

        The original ING Direct 5% offer lasted around 10-12 months for existing account holders who requested a paywave card. This then dropped to 2% from 1st July 2013.

        The original Citibank promo was for 5% cashback on paywave for 5 months. I have been receiving targeted offers of 3% probably because I don't use my account (unless they target me for cashback :D)

        • Craze on 21/01/2016 - 16:31

          Same here, just received 3% cashback from Citibank to promote usage I guess? Citibank also pays back the following month, which isn't as great as ING. I may give Citibank a go though given it's 1% extra- OzBargain spirit :D

    • prisonerzero on 21/01/2016 - 09:40
      +2

      The last time ING was offering 5% (for six months) was over 12 months ago. https://www.ozbargain.com.au/node/126693

    • supersabroso on 05/02/2016 - 10:26

      I have to say, I'm at the bank right now with their ridiculous non weekend opening hours. The online process is a complete waste of time because their antiquated id check is incapable of doing this automatically. I've been advised to go to the post office as per HSBCs slow phone sport. Australia post flatly refused me on the spot on the basis that HSBC's form is from the 80's and relies on posting photocopies of certified id instead of an electronic barcode.

      Thus, at the bank been waiting for 45 minutes, I'm the only one sitting here, yet, no staff can attend to me on account of the 3 staff being tellers are incapable of certifying my id.

      If their offer didn't end before the Citibank's offer period so that I could take advantage of both offers, I would never advise to join this ridiculous bank unless you have too much time and tons of patience/jobless. Going on one hour now, really deciding if I've made a huge mistake. Really hope they pay their cash back.

  • sween64 on 21/01/2016 - 09:55

    After 3 months is there any cash back?

  • Maki on 21/01/2016 - 09:56
    +6

    Great if they can do that for the old customers too

  • awaiko on 21/01/2016 - 10:03
    +4

    A pity that it doesn't extend to existing customers.

  • Slippery Otter on 21/01/2016 - 10:12
    +1

    I received $50 for opening up a HSBC Everyday account and never used it :) But I never closed it. Damn! Maybe I should close it and re-open next month? I wonder how long they take to credit the cash back.

  • davidl2 on 21/01/2016 - 10:14

    iirc, if you open an HSBC account at their branch, you gotta have $2k to deposit into the account or something

  • vvti85 on 21/01/2016 - 10:15

    Good for those that have already exhausted their 5% cashback from other banks!

    Does ME Bank still offer 5% cashback?

  • Utopian on 21/01/2016 - 10:17
    +1

    "Same deal as ME BANK and ING DIRECT but not as good because…"

    Variety is important. Thanks for ALL info.
    +Vote

  • skayper on 21/01/2016 - 10:21

    not as good as ING and ME also because they don't give free money ($50/$754/$100?) on top of the cashback

    • peterpeterpumpkin on 21/01/2016 - 13:21

      They used to. ING gave money away twice though for savings ($50) and everyday account ($75) separately.

    • douglasac10 on 21/01/2016 - 16:52

      Not as bad as other institutions (looking at you, PCCU and Bendigo Bank!), the only one that seems high is Branch Transactions fee at $5 a pop.

  • thefreelunch on 21/01/2016 - 10:37
    +13

    I'm all for security, but the security process on these accounts (token plus two passwords - one which makes you select randomized characters) makes it the most painful I've ever used.

    • taoz on 21/01/2016 - 11:40
      +5

      Agree . It's very annoying

    • peterpeterpumpkin on 21/01/2016 - 13:42
      +3

      Yeah it's annoying. Partial passwords might protect against over the shoulder intrusion or basic keyloggers on public computers, but it seems simple to configure a phished site that asks you to re-enter "random" characters from your password 3 times to reveal your entire second password. Plus chances are they don't use an irreversible hash on every random combination of password letters so who knows how they store or retrieve the second password.

    • gwong on 21/01/2016 - 14:52
      +2

      Agree. I guess if they drive away customers they'll have fewer hacking incidents?

  • chill on 21/01/2016 - 10:40
    +1

    The Citibank deal has been extended.

    That is better imo if you are prepared to have a credit check.

    https://www.ozbargain.com.au/node/223031

    • 28kb on 21/01/2016 - 12:28
      -1

      Offer is available to customers who submit their application by 15 January 2016 and activate their account by 15th February 2016. Might be too late?

      • Underlord on 24/01/2016 - 00:09

        Extended offer details: "Offer is available to customers who submit their application by 29 February 2016 and activate their account by 29 March 2016."

    • [Deactivated] on 21/01/2016 - 17:40
      -1

      Citibank one is a for a credit card and subject to credit checking, this is a bank account.

  • NeoM on 21/01/2016 - 11:14
    +2

    Sent HSBC my personal details in the mail to open an account a bit over a year ago (no branches nearby).

    Never heard back from them so I don't know if they got my details or not.

    I didn't bother perusing the matter because the inconvenience required to just open an account with them. Unless they have changed this practice, I would personally avoid HSBC because of this. Whereas most other banks allow the application to be processed at AusPost (faster and free!).

    • JetBombat on 21/01/2016 - 19:28

      Might be all online now.

    • paul11 on 31/01/2016 - 14:53

      Very true, I don't think they have changed much. I tried to open a joint bank account with them last month. What a wasted exercise. I completed the online form, and at the end I was told to visit a local branch to complete ID check. We went to the local branch next morning and submitted docs for ID check (copy of License and Medicare card). After 2 days received phone call from HSBC Sydney office that they have some questions concerning my application. They asked almost every question again that they asked in their online application. Then she said because I lived in another country couple of years back, I need to fill up and submit another form.

      I refused and asked to cancel my application. I have dealt with so many banks in the past, never seen such a terrible bank ….! Also, I have many Credit cards from different banks, and tried to get the HSBC platinum card couple of months back, they refused that too … Such time wasters …. don't know how they are still in banking business … ? Never HSBC again ….

      • thefreelunch on 01/02/2016 - 09:21

        Similar experience with HSBC a few years ago. They went through a huge number of questions over the phone to verify my wife's ID on our joint account (I even had online banking open and could verify everything about the account) and then they waited until the end to say they couldn't verify and please come into a branch. No explanation. Thanks for wasting your customers' time HSBC… needless to say we shifted banks rather than waste any more of our time.

  • anglais on 21/01/2016 - 11:43

    I actually quite like the idea of a lump sum payment on the 15th. I always wanted to be able to automatically put the 2% cashback from ING straight into my savings account but instead this lump sum could be easily transferred across once a month.

  • shortgum on 21/01/2016 - 12:20

    i wonder how is new customer rule works. have not been with them for many yrs and no account with them. curious if quality

    • [Deactivated] on 21/01/2016 - 12:54

      I'm wondering about this as well, I closed my account in 2007.

    • JetBombat on 21/01/2016 - 19:29

      Most banks keep past customer details for at least 7yrs since last transaction

  • PurchaseAnxiety on 21/01/2016 - 12:57
    +2

    So I've not had to set up and close bank accounts before, so forgive if this is a silly question; is it possible to simply open this account, use their debit card for 3 months, and then never touch it again? I can see there's no monthly fees, but do they charge others fees that would defeat the purpose?

    • [Deactivated] on 21/01/2016 - 17:21

      Some banks charge inactivity fees. From memory Bank of Sydney does (ex-Hellenic Bank?)
      So closing unused accounts is probably best.

  • raybies on 21/01/2016 - 16:39

    ME never sent me my PayWave card, then their online banking died, then I tried calling their call centre… they said they would send me my card > then I gave up.

    • [Deactivated] on 21/01/2016 - 17:34

      Holycarp, meant this comment for Mebank post. Deleted.

  • Donaldhump on 21/01/2016 - 21:04
    +2

    too much effort for little return

  • Sweetnsour on 22/01/2016 - 08:35

    Is this banks/visa/Mastercard paywave/passpass response to the apple pay/amex impending competition?

  • CCDee on 27/01/2016 - 13:11

    http://www.huffingtonpost.com.au/entry/hsbc-customers-text-m…

    Just been hit with this

    "HSBC Alerts" SMS requesting DoB info.

    I have no faith in HSBC anymore. Closing the account immediately

    • InfamousCalf on 05/02/2016 - 10:41

      when i called them up about it, they said it was actually a legitimate text message

  • Peanut money on 16/02/2016 - 14:13

    Anyone receive their cashback?

    • InfamousCalf on 17/02/2016 - 00:35

      not yet…

      • timeparadise on 19/02/2016 - 10:40
        +1

        I have a had number of conversations with HSBC now, they are declaring that the offer is not valid to customers who signed up before the 1st of Feb. I have provided a number of screenshots saying that the offer was advertised on their website before then with no "start date", only an end date. I am awaiting a reply but they are playing hard ball. Does anyone have any other forms of evidence?

        Long story short: no 5% cash back if you signed up before 1st of feb according to HSBC.

        I will continue fighting.

        • delusioned on 19/02/2016 - 12:37

          I've left a message via their account service yesterday and would reply when they get back to me.

        • Peanut money on 19/02/2016 - 14:02

          Financial ombudsman is how I'm going to fight.

        • InfamousCalf on 20/02/2016 - 14:35

          wow that's just…
          keep us updated

        • delusioned on 22/02/2016 - 14:02

          Got this non-reply from HSBC:

          Please allow me to acknowledge the inconvenience you have incurred. HSBC
          is committed to providing outstanding customer service at all times, so
          your experience and resultant feedback will guide us in identifying
          opportunities for review and improvement.

          I can confirm that cashback will be paid directly into the new Day to
          Day account “on or around the 15th of every month” (following the month
          of account opening), for 3 months.

          Upon checking the account, I have yet seen any credit to your Day to Day
          account. We suggest monitor the account for the credit.

          Thanks again for taking the time to contact us and please continue to
          let us know where we can do better to meet our customers’ needs.

          I hope this information has been of assistance and I wish you a lovely
          day.

          If you would like more information, please reply to this email or call
          HSBC's Customer Service Centre 24 hours per day, seven days per week on
          1300 308 008 or on +61 2 9005 8187 if calling from overseas.

        • InfamousCalf on 24/02/2016 - 19:06

          @delusioned:
          @Peanut money:

          I have just been told on the phone it could take UP TO 3 MONTHS before cashback arrives.
          Going to lodge a complaint now with the Financial Ombudsman. I hope more people in this situation do the same.

        • brainseewey on 26/02/2016 - 22:55

          @calvinbui: got told on the phone today my first cashback will be march the 15th, even though account has been active since late january. very sceptical, will wait til 15th march i guess

        • tradiesunited on 07/03/2016 - 11:01

          I rang HSBC up when i received my card and they said that the card was activated with the 5% cashback offer and said that i would received my cashback at the end of the month. It has been 7 days past the end of the month and I have not received any kind of cashback.

        • gwong on 30/03/2016 - 22:27

          @calvinbui: I have also raised it with the FO. Pretty pathetic of them to say that it only applied to accounts from Feb 1 when they were advertising it on the 21st!

        • gwong on 21/04/2016 - 13:48

          @gwong: And received it a month later after the FO complaint.

  • Cluster on 03/03/2016 - 14:31

    I applied for my HSBC account 10 days ago, but have not yet received the card. How long does it take? If HSBC is like other banks, they start the 90 day countdown on the day the account is opened. If they take two weeks or more to send out the card that severely reduces the value of the offer.

    Have people been getting their cashbacks?

  • Bappy on 07/03/2016 - 12:25
    +1

    OK, so I called HSBC few times and finally received an answer/clarification (conclusive I hope as the clarification is from their specialist team who is in charge of the cash back promotion).

    Basically the cashback period is for three months (February - April), so any transaction prior to February will not receive any cashback.

    The first cash back (for February) will be paid on 15th of March, and so on.

    Fingers crossed, we will find out this information credibility by next week.

  • Cluster on 10/03/2016 - 13:36

    Applied for my card on 23 February. Still haven't received anything.

  • Bappy on 16/03/2016 - 11:45
    +2

    More Update - still didn't receive the cashback which I was promised to be delivered by yesterday (15th March).
    So called HSBC again, they have acknowledged and advise the issue has already been reported to the "back end team" who is looking into this issue… very frustrating as I have been using my HSBC card since opening the account.

  • Cluster on 20/03/2016 - 13:18

    Its now been almost four weeks since I opened my HSBC account. Nothing but an email received. If I look online at the status of my application it says it was successful and is now processing.

    Even if the card does turn up now I won't use it. Apparently the offer is only available until the end of April, and HSBC is not paying out as promised. ING pays 2% within a day or two.

  • InfamousCalf on 21/03/2016 - 03:21

    After talking to the ombudsmen, I have finally received the cashback :)
    Although since the months have past, it's not really 5% anymore considering the interest I could've been earning on top of it

    • tradiesunited on 31/03/2016 - 21:39

      How did you go upon talking to the ombudsmen? I have also been waiting for my 5% cashback and I have called HSBC numerous times only to be told that they have no file of me calling previously and that they would need to lodge an investigation zzz

  • b_sean on 30/03/2016 - 13:36
    +1

    Even I have not received any cashback. My account was opended in January and operator said the condition was account opended on or after 1st Feb.

    I advised operator that I dont see this condition mentioned anywhere, she is going to check with "back end team" and get back to me within 3 business days.

    All I am getting is - HSBC is hopeless.

    • joni on 30/03/2016 - 16:39

      I opened my account on 21st of Jan and was told I am not going to get any cashback coz I need to open the account between 1st of Feb and 8th of April. HSBC- you are a joke.

    • tradiesunited on 31/03/2016 - 21:40

      She won't get back to you. I rang operator with the same complaint one month ago and also just last week and nothing was done. They just kept saying that they needed to investigate and everytime I rang they lost my file and had to start the investigation again and again…

      HSBCrap

      • chumlee on 31/03/2016 - 21:50
        +1

        What number you calling? I have a HSBC loan and when I have any issues I call their customer relations on 1300308188 as I believe they have 5 days or so to respond to you when you lodge a complaint with them at this number. So far all sorted when I call.

  • b_sean on 31/03/2016 - 21:43

    Thanks for sharing your experience/gut feel…..I kind of expect that….I have made a note of name and ref no so I can take it to ombudsman…..l

  • povertytrap on 09/04/2016 - 13:16

    No cashback either, what a joke. . The Ombudsman is the only way to go.

    • b_sean on 17/04/2016 - 07:46

      yes same here….as expected I havent heard back from HSBC

  • povertytrap on 18/04/2016 - 14:24

    Spoke to Leo today. I mentioned the ombudsman straight away. He admitted I had a strong case and promised the 5% would be in my account on April 25 (I had opened the account on Jan 25). As there should be a voice recording of this conversation which the Ombudsman could access. I am reasonably confident that the money will be there on the 25th. He admitted there had been a similar complaint this morning. Overall he was very helpful but money talks so let us see!

  • blippy on 20/04/2016 - 14:40

    I should've got my first cashback this month on the 15th but I didn't. I rang HSBC today and the operator said because I opened my account at the start of March I'll get the cashback all in one lump some for all three months on 15th June.

    I was surprised to hear this. Has anyone else been told this? Or did you get cashback on the 15th of each month for three months consecutively?

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