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Telstra Prepaid Disruption - FREE Domestic Calls, TXT and Data until 10PM AEDT 3/3

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UPDATE AS OF 12:40am MARCH 3, 2016
We are aware of an issue that may be preventing some pre-paid customers from seeing their usage and recharging their account, including via the Telstra 24x7 app and MyAccount. Customers are also currently unable to make calls to overseas numbers. We are working to fix this as quickly as possible and we thank you for your patience.

Although you may not be able to view your available credit, you will still be able to make and receive domestic calls, send SMS messages and access the internet, no matter what your credit balance is. You will not be charged for calls, SMS and internet until the recharge tools become available again.

If you needed to recharge during this period to rollover your credit, data, call or other inclusions, we will honour these balances.

EDIT:

As of 6.39PM 3/3. There have been no updates on the Telstra Crowdsupport page. So far it seems any old Telstra prepaid sim will do, even a new one activated today (without credit) by KaptnKaos. But for people with actual credit, probably keep an eye on the balance regularly and make sure they don't start charging for the usage. Also keep an eye on the Crowdsupport page, as its probably where they will make the announcement on when the system is fixed.

EDIT 2:
Just received txt, finishes at 10 PM AEDT

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closed Comments

    • +1 same problem with 24-7 app still broken and my data usage not showing.

      • Mines back again now.

      • Same for me, still not working.

  • I didn't have any network at all on 2 sims this morning. Some gremlins still lurking…. even if data is free… I CANT DOWNLOAD ANYMORE CAPTAIN!!

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