Vaya have released new NBN plans. Seems to be quite competitive.
Cheaper than Dodo by $10/month for the super fast plans
Vaya NBN Plans from $59 Unlimited
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I refer you to the second half on your username to get an idea of how long we'll probably need to wait to have the NBN ;)
Hope I am still alive.
not the second half, mate
Lol… i'm currently in this situation… my area was slanted to have work started by March… it is now May and there have been no updates nor have I see any workers near the potential sites…
Waiting forever for a second rate network..thanks Malcolm
if you vote for this Aussie battler during the next election, im sure he'll fight for you to get the NBN under way
http://www.smh.com.au/federal-politics/federal-election-2016…
They should change the acronym to NSNBN: Not-so National Broadband Network
If their phone plans are anything to go by, I wouldn't touch their NBN….
I have been with Vaya mobile plan for more than 5 years now. Not one hick up. Am I just lucky?
Yes
*hiccup
LOL thanks. Should I blame auto correct? hmmm
I left Vaya due to their terrible customer service, but I've notice everywhere else is just as bad. They probably all work at the same call centres in either The Philippines or India.
If any problem is slightly out of the scope of what is scripted in front of them, they can't at all use common sense to fix an issue. .
Their CS is located in the Philippines like majority of telecom businesses nowadays.
Contacted live chat for help to change mobile plan and they just advised me to send an email requesting change of plan. Like what's even the point of live customer service when it's useless.
Sent email a week ago. As of today, still no reply. lol
Vaya's great (optus network) and all. Just don't expect the best customer service when you need it.
Yes. If you can manage to be the most vanilla customer, standard plan, never change etc, you'll be fine. Once an issue arises, it's on you chase it up.
I was getting over charged each month, no matter how many times I brought it up with customer service. After an hour on the phone each month, several phone calls etc, it would get fix.
Next month, repeat.
I even got the CEO on whirlpool to raise my case. That was an easy month, but next month. Same issue. I changed networks because I don't have time to call them for an hour each month to sort things out that they should be able to fix themselves.
Indeed. Crappy backend and overloaded will result in laggy service.
I've had the chance of trying NBN services from small companies and yeah, all of them failed the speed/reliability test. One company even gave me 200ms ping in games compared to others which was 10-30ms. Didn't know how they managed that.
I'm currently with TPG 100/50. It ain't bad but it's much much better performance than those small companies, for the same $.
edit: Oh and with TPG. There's no lock in contract. You can switch if you're unhappy.
I got overcharged about about 2 or 3 times. It was always about $0.50-$2 extra.
I go to check the bill and it lists international roaming. lolEven though I've been in Australia the whole time, didn't do any traveling and I don't even think international roaming is even turned on.
I don't even bother to chase it up because I knew it was gonna end up just wasting my precious time.
Yeah. I was getting charged $10 extra each month. Although the stressed their customer service caused me probably wasn't worth the $10 saving.
@plasmoske:
Do you realize they are just resellers? Its not their equipment you are connecting too and it makes no difference speed wise who you chooseThat's what I thought also until I tried out heaps of NBN from different companies.
If they don't purchase enough bandwidth and all that, overload etc, you will lag.
Its not their equipment you are connecting too and it makes no difference speed wise who you choose
bzzzt wrong again, its called contention ratio and can have a massive impact on your speeds even if they do not shape your speeds.
https://en.wikipedia.org/wiki/Contention_ratio
netspace i think it was years ago had this issue and people could only get dialup speeds from ADSL connections
@Roary: haha oh wow, you completely dont understand how this works huh?
read the link, its explains it perfectly.
but if the explanation in the link is too hard for you to understand ill dumb it down for you….. when isp's buy bandwidth from a wholesaler they buy a certain amount of data/speed inwards, this is regardless of how much speed the connections are capable of. it is done is exactly the same way as speed limiting (shaping) is done at a user level if you go over your download limits.
@nosdan:
I said its not their equipment… You say I am wrong… Lets stick with the fact and not twist coz I am correct and you know it..@Roary: wrong again….
Do you realize they are just resellers? Its not their equipment you are connecting too and it makes no difference speed wise who you choose
who owns the equipment has almost zero to do with the speed you will get. it is, as i have already explained to you, mostly down to the contention ratio. why do you keep trying to argue when you are so obviously and completely wrong?
jinx*
This service is a 24 month agreement.
If you’re on a 24 month agreement and then break that agreement, we will bill you an
Early Termination Fee which is 50% of the minimum monthly commitment multiplied by months remaining on your
agreement.IMHO, You need to have rocks in your head to commit to a 24 month fixed broadband plan!
Why I was with TPG for 5 years before I moved house and had to choose a different provider.
Doesn't most people stick with the same provider for many years?
That early termination fee is a little excessive though.
Once the provider has recovered any subsidised installation fee or monthly pricing component, there should be no further commitment from the customer.
its not a way to recoup costs, its a way to penalise people stupid enough to sign up to the plan in the first place.
if the deal was good enough to begin with, people simply wouldnt want to move away and there would be no point in forcing such a penalty.
Plus they reserve the right to slow you down to dialup speeds if they consider your use to be 'unreasonable'… awesomely undefined term, and you are still compelled to pay them out for 24 months…
Unfair terms really…(?)
If I want the 100Mbps plan it is $89 pm.
Are there anyone cheaper (for the 100 speed)?
Thank you.You could go 500GB 100/40 with Exetel for $79, although some have complained about NBN speeds dropping during peak hours when on 100/40 plan, although I am not sure how those complains reflect all Exetel customers. Other than that, I am not sure of anything cheaper. 500GB is the minimum someone who is willing to pay for 100/40 would want.
I had terrible speed on Exetel's ADSL services before they kicked me off the network due to not being within their 'customer profile' or somesuch… things would grind to a crawl each night.
Would steer clear of Exetel if you are after reasonable performance.
This isn't actually unlimited, its almost worth negging.
"Where we consider your use of unlimited ADSL access unreasonable, then we may:
(i) decrease your ADSL connection to that similar to dial-up speed"Go with a true unlimited provider like TPG.
I concur, I'm sick to death of companies making spurious & misleading claims like this. If it's not unlimited, don't say so. I wish the ACCC would take action against the likes of Vaya, Optus etc who engage in this sort of behaviour.
All companys have some kind of fair use policy..
That's actually a fair comment…it's just how the company chooses to apply the AUP that makes the difference. Exetel have chosen to do it in a very douche-y way at times, which as you can see hasn't won them any fans.
That said, as an ISP you'd be mad not to have some self-protection clause in place for the genuine nefarious users that ruin it for the rest.
Why not just work out what limit you are prepared to give people and then make the offer ie x terrabytes for y dollars instead of bullshitting? Deliberate deceit & misleading practices should be cracked down upon.
Why not just work out what limit you are prepared to give people and then make the offer ie x terrabytes for y dollars
simple, because it saves them having to get more bandwidth in as they get more customers. it allows them to dynamically change the limits to suit the best profitability. that is also the idea behind trying to lock people in for 2 years, then you are stuck dealing with shitty, ever decreasing limits the more popular they get.
TPG do.. but they also allow 24/7 usage of maximum upload and download capacity.
You can't use more then that…
@Sir Casm: Look, I don't disagree with you…on one level it's marketing puffery at best, on another it's not drawing a long bow to view it as simply deceptive…but that's the world we live in I'm afraid, sometimes you've just gotta be as informed as you can, and vote with your feet.
That said, the reason I would give this deal a miss isn't necessarily the terms of the AUP, it's the company themselves…Vaya, never again!!!
but that's the world we live in I'm afraid
only because not enough people are willing to stand up against this sort of shit.
@nosdan: True, that's why I say vote with your feet, then you hit them where it hurts…the hip pocket. ;)
@StewBalls: i completely agree, hence giving you the plus on your original comment even before i replied too it. :)
urgh so its not unlimited its a shaped plan. i thought it was ruled years ago that they could not call shaped plans unlimited? and they dont actually tell you at what point they can shape you so if they get more popular they can just change their minds at any time? that is dodgy as hell
surely at the very least that is misrepresenting the offer?
add to that the crippling early termination fee if they suddenly decide to change their data allowances….
If you’re on a 24 month agreement and then break that agreement, we will bill you an
Early Termination Fee which is 50% of the minimum monthly commitment multiplied by months remaining on your
agreement.there is much better plans around, and truly unlimited nbn plans around as well if that is what you are after.
there is much better plans around, and truly unlimited nbn plans around as well if that is what you are after.
Care to tell us a better plan at or less cost?
Most if not all ISPs have a fair use policy and a early termination fee or a no contract fee. You provided no legit reason for neg..
Exetel offer same prices for unlimited 25/5 and 100/40 plans, but you don't have to lock into a contract (usually no activation fee for 12months plans, but currently no activation for month to month plans either).
However, Exetel don't offer 50/20, which is a plus for Vaya, although I think most would be skeptical about locking themselves into 2 years with Vaya. People have complained about Exetel speeds, being a budget provider, so I wonder if Vaya would have similiar issues.
The 50/20 plan is attractive, as some want more than 25mbps, but don't need 100mbps, although locking in for 2 years is a big commitment.
Why would you go with Exetel?
Check whirlpool, they will boot off any customer that doesn't make enough money for them.
That's a bit hyperbolic. I've been with them for years and never had an issue.
Maybe I wasn't clear.
You aren't going to have an issue unless you use too much data.
Why reward a company for kicking you off for using too much on an unlimited plan?
I've been with Exetel ADSl2+ for over 15 months now and I have very little to complain about. Might be worth noting that I'm on a Telstra line.
After having iinet and internode as provider and speeds of around 10-30 mbit on a 100mbit plan i swapped to exetel. Constantly having at least 70mbit but most of the time over 90mbit.
Where does it say no activation for month to month in Exetel? Still seeing $99.
This was a mistake on my part. Wasn't able to edit the comment, so commented again below.
CORRECTION: The $0 activation fee is for 12 month exetel contract, not month-to-month (usually $59).
Its $59 for the lowest speed 12/1 most people will want at least 25/5 which is $69 and about the price for many NBN connections of about 1TB. Not sure what amount of data you would classify these Vaya plans as.
Same prices as Exetel. Exetel offer no contract if you pay a $99 activation fee, or they have $0 activation (normally $59) on a 12 month contract if you sign up before May 31st.
http://www.exetel.com.au/broadband/nbnPlease don't recommend Exetel. There are posts all over Whirlpool about the issues of being with them, like being kicked off if you don't make them enough profit.
but there are also plenty of happy users out there too. I had them for many years without issue (and my dad still does). It's hard to know the overall satisfaction of their user base.
The point is you will be a happy customer until you use too much data on their unlimited plan.. then they will kick you off.
Why would you want to reward a company for that behavior?
because I saved hundreds of dollars over the years by being with them, and never had a problem…
maybe a different story for unlimited plans (but i never used one).
I could have been more clear, my specific issue with Exetel is with their fake unlimited plans.
I was kicked off for not being profitable enough for them…
Terrible company - they had crappy speeds at peak times too, and didn't seem to care about addressing issues. Who sends their customers a letter telling them that they do not want them as customers any longer and services will be terminated from a point in the future… without any breach of TOS or anything.
So long exetel.. and good riddance..
I don't understand this statement… How are customers not making them a profit?
I thought I read somewhere that they make like $2 profit per customer, after the overheads. I am guessing if someone is absolutely nailing their network, downloading 24/7, they might not see the $2 profit worth the bandwidth the customer uses, seeing as it would make their portion of bandwidth they have even sh$ttier for everyone else, which would probably cause others to leave.
If you use too much data on their unlimited plan, they kick you off.
I was kicked off their ADSL unlimited plan when they did a mass customer purge about 12 months ago, only used a modest amount of data (perhaps 20GB/day)…
Their speeds were terrible anyways - and the way they handled customers not very good.. wouldn't recommend them to anyone.
wow, that's poor. 600GB a month, is only slightly more than their 500GB a month option.
In other words, charging for $10 more for 'unlimited' over 500GB is essentially theft.
That's pretty much how I remember it. John Linton (former owner of Exetel, now deceased) said they made about $2 per user per month. So if you are a heavy user, the profit becomes very thin or could vanish altogether. Also, I heard that more than a few support calls in a year would eat all the profits, so again you could be asked to leave.
I've previously been with them, and been asked to leave. But when I moved house, I was happy to go with them again, now that I know roughly what the "unofficial rules" are. Currently with them, but not NBN.
@klownz: Yeah, I was in the same boat as you, except I was only using about 2GB per day…Exetel always had their moments, but they went completely to shit when Linton died.
FWIW, I couldn't have been happier to get rid of Vaya/LC as a mobile provider (very happy Jeenee customer now), no way in the world I'd put myself in the position of having those sneaky SOBs as my ISP.
only used a modest amount of data (perhaps 20GB/day)…
That seems like a heck of a lot to me. What were you doing?
I'm with Exetel for ADSL, and I have been for close to 8 years. I've never had a problem. You'll find most ISP forums on Whirlpool are full of complaints. You don't go post on a forum when everything is working fine.
I'm currently on a 500gb plan and use about 300gb, so that may be why. I'll be sticking with the same 500gb on NBN and therefore don't expect any issues.
Damn it. Now that my address is live, when I put it into the Exetel website, the prices go up by $20. I hate to go with a company owned by the devil, but it's looking like Belong suits my needs best.
3 words. SkyMesh match plans.
Skymesh do not match unlimited plans.
They can only match plans that they have, they do not have unlimited plan.
SkyMesh don't offer FTTN plans (yet) nor are they available at all SAs.
NBN doesnt mean the best, I find out that it has more latency than ADSL2.
For me, ADSL is better as its more stable.Come back and say that when it's raining. Haha. ADSL2 is so unstable and inconsistent. an extra km away from the exchange might see one user getting a quarter of the speeds another user has. I guess the copper network was never made for internet.
You clearly have a faulty NBN connection.
I would get it fixed, NBN 100% has lower latency and is more stable.
I upgraded from a very good ADSL2 line to NBN. Our ADSL was pretty close to the 25Mbps connection we have now, but the NBN connection typically has a 2-3ms ping compared to the 20-30ms we had with the ADSL, and our download speeds are always consistently 25Mbps, not just on a good day at a good time. And it has never dropped out - the stability and low latency is what makes the NBN so good.
I would be interested to know how much everyone uses a month. Unless you're downloading 24/7 on a fast NBN plan, I think unlimited is probably an overkill for most people.
I noticed Exetel don't do off-peak and on-peak (yes, I've read all the sh!t about them on whirlpool forums also). I generally like TPG, but it annoys me they do 250GBon+250GBoff peak plans), hence why I am tempted to try exetels 500GB.
I currently have a crappy 3.5mbps on a good day with ADSL2+. Very excited to move into my house in Dec with FTTP NBN. I might start on 500GB, then only if I exceed, jump up to an unlimited plan.
I use about 2TB a month. Once you have unlimited NBN it becomes easy to use data! :)
haha yes, you're probably right.
3 years ago I was on 1.5GB of phone data without a problem, using 3G network. Since I got 4G, I have been steadily increasing my usage, and am now on a 10GB plan. Couldn't live without it haha.
Out of interest, I just checked my Optus cable usage and I'm pretty consistently hitting ~250GB month. That's with a family, including 2 teenagers with Netflix, Youtube, Xbox, Steam, etc. I expected higher honestly!
Yeah, unlimited is heavily marketed to get us to spend more, but I think majority of people would survive on a metered plan without trying.
Between 1 and 1.5TB per month on 100/40 Telstra 1.5TB plan. Lots of Netflix/Youtube/Work etc.
"work"
Using about 250-350GB per month on an unlimited TPG FTTB 100/40.
I have 18/1 ADSL. Over the past year, the most I've used in a month is 300gb.
3 guys in our late 20s. Netflix most nights. xBox One game downloads and updates. Heavy browsing.
We might download a TV show or movie here and there, but don't torrent much due to Netflix.
Ive got NBN with Skymesh here in WA.
I've been happy with what am I getting. No contracts and can swap between plans whenever I want.
I was concerned about their data allowance, but just saw they don't meter Netflix. Wow that's pretty good.
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Don't know when we will have NBN in our area.