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Aussie Broadband - Sign up to Fast NBN™ Internet Now and Get Your First Month Free

973
SIGNUPONLINE

I did a few online enquiries with Aussie Broadband, then got this email.
First month free is a pretty good deal when you take into account $100pm for 1Tb @ 100/40, after first free month it takes the average pm rate over 12 months down to $92 per month (11x100/12)

Edit: No lock in contracts too, I called them and no setup fees etc, first month will cost $0 to connect, $100p/m after that.

Email body:
Recently you checked if you could get fast nbn™ internet at your location and the good news was, you can! Now the even better news is you can sign up for the nbn™ online in minutes and we'll give you your first month free! What are you waiting for? Simply use coupon code SIGNUPONLINE in the checkout process to get your free month.
Your nbn™ plan comes standard with these great features
No lock-in contracts: We don’t have contracts because we believe our service is so good you won’t want to go with anyone else.

No excess data charges: No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans.

Fast, easy setup: We provide everything you need to make your switch easy. Even our modems are preconfigured so they work straight away.

Australian support team: Our staff are all based here in Australia, so you will never speak to an overseas call centre.

Great customer service: Our average hold time before you speak to one of our Australian-based staff is only 90 seconds.

Congestion-free network: We constantly monitor our network to prevent congestion, meaning you don’t get the “6pm slowdown”.

You can even get an internet phone.

For just an extra $5 per month, you can experience the future of phone services with a highly reliable internet phone that saves you money with our popular VoIP plans. Simply select one of our great plans, plug in your home phone and start calling. Your existing phone number can even be transferred across and best of all - all local and national calls are Free!

Calls to mobiles are cheap at 22c per minute with a flag-fall and international calls start at only 5c per minute. An IP Phone is just like your normal one, but using your new NBN connection rather than the old copper phone network.
Sign Up Online
Things you should know: Service not available in all areas, service availability is subject to full service qualification when you sign up. Actual throughput speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, and the performance of interconnecting infrastructure not operated by Aussie Broadband. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.


Important Notice

Terms of use for Refer A Friend program - this offer is made by Aussie Broadband in good faith, and we ask you not to scam it in any way (or we may remove your ability to access this service). Scamming includes, but is not limited to, publishing your customer code in any public forum, or collecting information from people who don’t know you are using it for this purpose. This includes offering remuneration for the use of referral codes.

Referral Links

Referral: random (389)

$50 each for referrer & referee apply afterwards.

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closed Comments

        • @virtual81: Considering the search terms are taken from the sentence you doubted, I thought a bit of sarcasm was acceptable.

          @sween64 provided the first link from the search if you want to check.

        • So 45% cannot connect at anything better than 25/5 (and get what they paid for), and 6% not even 25/5.

          When the OPEX of FTTN is taken into account, FTTP is the more economical option over 6 yrs, not including the upgrade costs. GPON 10/40/80 and improved rollout processes improve this significantly.

          It is clear why the dominant form of access being installed today (OS only!) is FTTP

        • @virtual81:
          I don't know about 65% but I'm FTTN and pulling 96 down on speedtest now with Aussie

    • FTTP is good where I am, have the option to get 250/100 speeds with AussieBB…

      • ooo what's that worth?

        • to get a FTTP connection, you're looking at several thousand. Around $4-5k on average I think.

        • @ILikeBargenz: oh I meant the plan cost. yeah fibre connection is often $10k+

        • $170 a month with 1TB pretty sure..

    • I'm expecting NBN as cable is also unavailable in my area.

      • Keep checking is an ISP (like Telstra), as our house was still marked as "planning" on NBN 3weeks after we got connected. I also had an alert to with NBN for when it goes live….6wks later still no email, we never got a letter.

        • Yeah that's true. I checked TPG and got the message that we would be connected via NBN by 11.17, but when I turned back to NBN official website it still displayed 'Planned'.

          Will keep checking this, thanks very much for sharing.

  • +12

    Fantastic provider. Been with them for about 3 months now and rock solid speeds.
    I like that they don't offer unlimited plans and oversubscribe their lines.

    • yeah, that's why I recommend them to non-techie friends.
      They usually point out unlimited plans, then I explain why that's not a really good idea if you want reliable internet speeds. I reckon AussieBB is like an Apple product, you pay a bit more, but it just works & there's excellent support if things don't. Many people are happy to pay a bit extra for that. (unlike me)

      • +3

        Please don't compare a much liked company like AussieBB to a much despised company like Apple.

        • This. Can't stand Apple!

    • Importantly no lock-in contract either.
      So if they go downhill you just wait out a single month and jump ship to whoever is the new quality startup.
      Not having customers locked in is also incentive not to get lazy, so they should start good. 2 year contract ISP's are frightening, they have no incentive not to turn to crap.

  • +2

    Aussie are excellent.

    Have had no issues with speed or reliability with them. Any hassles you get to speak with an Australian tech IN Australia, not some foreigner who doesn't give 2 hoots about you.

    They don't oversell an exchange either, will wait until there is appropriate bandwidth available.

    They update and respond on Whirlpool constantly - https://forums.whirlpool.net.au/forum/152

    Big thumbs up for them.

    • +11

      speak with an Australian tech IN Australia, not some foreigner who doesn't give 2 hoots about you.

      What makes you think that an Australian call centre person gives 2 hoots about you?

      • +5

        Because you don't have to spend your time explaining that you've already tried "turning it off an on". That, and their call center managers care more about getting good feedback and resolutions, rather than how many jobs they can close per day.

        • +2

          Because you don't have to spend your time explaining that you've already tried "turning it off an on".

          Not from my experience. They all read from scripts regardless of where they are from.

        • +6

          @jv: I've spoken to the Aussie call centre guys a few times. The know their stuff and are efficient. Compared to Telstra and Exetel "techs" that I've also dealt with countless times, Aussie wins by light years.

        • +8

          @jv: Honestly, I think you should pass. You are obviously very, very sceptical about Aussie, which you're entitled to be, but it honestly makes no sense. Or maybe you're just salty with the contract you're locked into with another provider.

          Read my comment down further about why I was ringing tech support.

        • +2

          @jv: So true. One telco, listed a deal or two on here, Aussie support and low cost. Staff were polite, and friendly but there was no honesty. They just placate you. Maybe some care but they have a job to do, and they are told how to do it.

          But AussieBB by all accounts are a step above. They are one of the few with their own network so they control it. They dont encounter too many issues as they dont oversubscribe, and they dont have all you can eat plans at less than wholesale prices. Their model should work.

          But a business is only as good as its service and honesty when things go wrong. Thats when you find out who youre dealing with.

        • +4

          @wombat81:

          You are obviously very, very sceptical about Aussie

          No, just Telcos in general…

        • +6

          @jv: Some things that set Aussie apart from other providers:
          1. They have a commitment to not overselling their bandwidth at each POI. Obviously it remains to be seen if they stick to this, but I've spoken to a few people who's application has been knocked back by Aussie because of this commitment.
          2. They own their own bandwidth, rather than leasing it like most providers do.
          3. They don't offer unlimited plans. This means no leeches and another sign they aren't overselling their bandwidth.
          4. They will actually pressure NBNCo to fix issues.
          5. Australian call centre with guys who know their stuff.
          6. No contracts, so if they go to s$%t I can leave whenever I want.

          I'm sceptical about telcos too, and I ended up with Aussie after lots and lots of research.

        • @wombat81: I used to work for a Telstra in-bound call centre, we read off a script; we had a greeting we had to follow every phone call; And every problem you can think of had a canned response. The logic was every customer who calls will receive the same advise no matter who they got on the other end.

          Being a call centre, the work was horrible, the hours were horrible, the callers were horrible, everything about it was horrible, and we don't give 2 hoots about you, even though we're based in Australia.

          Also, I'd say at least half the people I worked with did not have a Western background. How exactly did you conclude you were calling a call centre in Australia or otherwise?

        • @Elee3112: I asked.

        • +1

          @Elee3112: I know several people that work for AussieBB. Their office/support is based in Latrobe Valley (Morwell from memory). I was a customer for many years of AussieBB for ADSL when I lived in Vic. Have gone back to them for NBN nowl. You pay a little extra, but get a much more reliable connection and excellent support. Their on hold times are 1/10 or less than what I had with other providers. Not that I have had to call them often.

          I may have to call up and see if I can get a month free as well :D

          My parents have been a customer for prob close to 15 years, never had any major issues, always been great to deal with etc.

        • @Elee3112: from their website
          https://www.aussiebroadband.com.au/support/
          under Knowledge Base section

          Along with local, Australian based technical support

          and
          https://www.aussiebroadband.com.au/contact/
          Call Our Australian Based Team

    • +1

      Totally agree. I helped a friend set up a new NBN connection where their new house had some connection issues, and spent a bit of time with their tech support people getting it sorted. The people I spoke to were helpful, professional and didn't use jargon, and their advice was spot on. Performance has been rock-solid too.

      The only downside was the on-hold music, which was borderline intolerable.

      • I agree about the music.

  • +2

    I'm upvoting to support Aussie BB. Moved to them 5ish weeks ago and have nothing but good things to say about them. However as pantsparty mentioned above, the whirlpool deal is much better.

    https://www.ozbargain.com.au/node/317059

      • +10

        Okay, let's have a read:

        Vote positive if you feel the deal itself is good. This encourages the poster to share more deals as they know it's appreciated.

        I feel the deal is good and that I appreciate Aussie BB providing some deals/discounts for their services. Therefore I up-vote. Thanks for your helpful comment jv.

        • -5

          I feel the deal is good

          That's not the reason you said you voted for them above…

          "I'm upvoting to support Aussie BB"

          In fact, there is a link above that shows a better deal with the same provider.

        • +1

          @jv:

          Give up.

        • @zeggie:

          lol…

  • +6

    I was paying $60 per month with MyRepublic 100/40 and during peak times I would be getting anywhere from .5Mbps to a good night where I would get 4Mbps. I switched to AussieBB and now pay $80 and get mid 90Mbps 24/7. I would much prefer to pay an extra $5 a week for internet that is usable.

    • FTTN, FTTP, Wireless?

      • Sorry I should have mentioned that. I have FTTP

        • +1

          Oh damn, then MyR was crap for you. I was looking at switching to MyR as heard nothing but good reviews from people who have switched.

        • It was unusable. My kids couldn't play anything online and downloading anything was painful. MyRepublic advised that it was congestion on the Optus network and I would be release from my contract at no cost. I couldn't recommend AussieBB enough.

        • +1

          I've got MyR

          It can get slow at times, but streaming and online gaming is pretty much perfect 24/7

          I've got FTTN. It will vary drastically in every area.

      • +2

        Irrelevant to CVC congestion.

        • -1

          Your comment is irrelevant

  • Best provider yet in my experience.
    Yes you pay more than others, but I've found it very much worth it.

    • +3

      Best provider yet in my experience.

      How many NBN providers have you tried?

      • If the first provider you use has stellar service and a problem-free experience; why would you need to try another?

        • +1

          It looks like you misread both the above comments.

      • +3

        Good point, I've only tried one other, BuzzTelco. Maybe it was because they were so bad that AussieBB seems great in comparison. But probably not, they have a number of objectively good pro-customer features that most other retailers don't.

  • +2

    Another happy recent subscriber here. Signed up through the Whirlpool offer described above.

    100/40 plan, speed tests consistently show 90/35. In the context of the NBN in my area, that's fantastic.

  • I switched from Optus to Aussie BB a few months ago and it's been great. I haven't needed to contact tech support yet.

    I used the whirlpool 1 month free + double data. You also get a free month if you refer friends & family. So I haven't actually paid anything yet.

  • +4

    A quick Google Search revealed their office is next door to Internode (TPG) in Adelaide. Is that to make it easier for staff to move to a better provider after takeover of Internode by TPG?

  • Im with them and i only get 35-40mb speeds on a 100mb plan. What am i doing wrong?

    • +1

      Are you on FTTN? If so, how far away are you from the node? If not far, how old is your in-home wiring?

      I had my telephone line re-wired. Old wiring speed, new wiring speed. Check out this thread on Whirlpool.

    • +1

      Yeah, its probably just the distance to your node. Good old NBN.

    • Same happened to me and gave them a call, they run a test and told me that I was too far from the exchange and would get maximum 25/5 so they recommended me to actually lose my speed tier and save money. I can't imagine one of the big guys telling me to spend less on their device willingly.

      Great provider!!!

  • +6

    Stop talking it up guys :P We don't want too many new subscribers taking up our amazing speeds and service :P

    • Hopefully the poms don't come in and SkyMesh the joint either lol

  • Another positive for Aussie is that they actually pressure NBNCo to fix issues identified with their areas of responsibility. I know that other providers use the old "it's NBNs fault and there's nothing we can do" excuse. I was having a few dropouts, rang Aussie who ran their own tests and confirmed it wasn't their issue. They opened a ticket with NBN who, of course, found nothing wrong. Aussie have now escalated the issue and are requiring updates every 24h from NBN until the problem is sorted. I'm almost certain that not many other providers would bother.

    • That's the opposite of the experience I got. I had a problem that was obviously a cable fault, connection dropping up to 20 times a day, staying down for hours on end. Aussie kept taking details and "forwarding them to NBNCo", nothing got done. I logged the issue about 10 times in three months and they achieved nothing. I changed to a commercial ISP and got it fixed straight away. The cable had a 2 cm patch where the shielding had been worn off.

      • +1

        That sucks. I can understand it happening, though. NBNCo seem to just close every ticket they get pretty much straight away which makes it hard to follow up. Aussie should have sorted that, though. I'm no expert, but it seems like when the RSP open a ticket with NBNCo, it's then up to NBN to contact the customer directly. An Aussie tech read out NBNs notes to me the other night. They wrote that they had called me and left a voicemail regarding my issue. I had no call nor message. I double checked the phone number on the notes was correct. Seems like NBNCo just made it up.

  • +3

    Something you might want to consider before switchng to NBN:

    our service is delivered via the cable TV connection (HFC) in a different area of our home to our phone sockets. This means rearranging the entire lounge room to accomodate the two necessary boxes (NBN box and router) plus all the cables. We had to move the phone to that corner as well.
    While it was just electrical sockets and TV aerial in that corner, we hid any unsightliness behind a child's easel and craft box. Being near the telly, it's a place the kids like to sit and play, which makes me a bit uneasy now there's a wireless router less than a metre away from them.

    Another problem is that both the router and NBN box (and the phone) require plugging into to the mains electrical outlet. Along with the telly, soundbar, laptop, DVD player, wireless headphones, Xbox and lamp that are already using those two sockets. Close to overloading? They both come with ridiculously oversized plugs too.

    Finally, the new router in the new location doesn't cover half our home (it was fine before, when situated by the front door by the phone socket). So internally we often have a slower (if at all) Internet speed, and will probably have to figure out buying an extra long, and expensive ethernet cable to somehow stretch across the room, or buy a wireless repeater/extender (which is ridiculous for a fairly small apartment).

    There are different methods of delivering NBN to your home, but you won't necessarily have a choice.

    Just something to think about before changing.

    • There are different methods of delivering NBN to your home, but you won't necessarily have a choice.

      I don't think you any choice at all. They decide how they connect.

      Yes yours isn't an uncommon problem, especially with HFC. the NBN techs are contractor who get paid per job (depending on what is deemed neccessary by the office). SO their incentive is to get in & out fast to earn their money. Some of them give a stuff about their customers & try to help them out.

      Your other option is to pay cabler to move the socket. It might cost you a few hundred. I swapped the power brick on my HFC NBNModem to a smaller plug that I had lying around it's a 12V 2A power pack.

      • Our guy was polite but didn't offer any more advice than, "You might want to get a table to put those on." He didn't do a particularly neat job of replacing the terminal wall panel either.

        Thanks for your advice - something for me to look into.

    • Three negs but no comments why!
      So much for offering a word of caution.

      • +1

        because NBN is a new religion, so believers/non believers get stoned if there's even a hint that you go against the point of view of those reading :-)
        looks like it's been evened out now :-)

  • +2

    These guys are great. I signed up to MyRepublic initially and was getting 1Mb/s down on HFC. Tried to get it resolved over about 6 weeks with hours on hold and two TIO cases, only to be told it was a network issue in the area and couldn't be resolved.

    I'd heard good things about Aussie so signed up with them and it was fixed within a week and now get 70-100Mb/s at all times. I called them twice I think for updates and there was minimal hold time too. I have one network interruption in the 3 months I've been with them but it was only for a few hours and they sent an email to let me know what was happening.

  • I just checked availability in my area and it came back as available when I went to sign up it said that unfortunately the nbn is not currently available in your area🤔

  • +7

    My brother got rejected for a new NBN connection with AussieBB as his area was already at 80% capacity. This is a good thing and demonstrates the definitely do not oversell their service.

  • Plans are poor value now.
    Even Telstra has better plans.
    People are negotiating $99 for 100/40, 2TB, All local calls @ Telstra.

    • Lol. More than happy to pay a bit extra for Aussie over Telstra. Look past the $ and check out the other differences.

      • -3

        Plenty of people have good connections @ Telstra, and at Aussie.
        Plenty suffer night time congestion @ Telstra, and at Aussie.

        Aussie needs to come up with some new plans, $100 for 1000GB is not competitive anymore.

        • +7

          I am 100% confident that if an Aussie customer is having congestion issues, Aussie will do their best to fix it. Telstra will do nothing. And even if Aussie can't or won't fix it (which I highly doubt) I'm free to switch providers. Enjoy your Telstra contract.

          If you're using more than 1000gb, Aussie don't want you. Sorry, but that's a good thing for me and it makes sense for them.

        • +1

          I haven't seen anyone with congestion with Aussie?

          I'm quite happy paying extra for 0 congestion and an Australian call centre, you might not be the target market for their product

        • I have not heard one complaint of congestion from an Aussie customer. Telstra and Optus very well service some areas with no congestion but they are also many areas such as mine, that were constantly congested on the optus network. With Aussie, I don't think I have seen speeds below 80mb/s which is commendable.

        • @GalacticBacon:

          I've seen people showing congestion in the speed test thread @ WP.

        • @bohn: Interesting, I'll have to look into it, personally I haven't had any issues on FTTN

        • @wombat81:

          If you're using more than 1000gb, Aussie don't want you. Sorry.

          LEL. Just like Bill Gates said that no one will need more than 640KB of RAM. Data allowances are only going up. Aussie will definitely be increasing their limits in the future, it is foolish to think otherwise.

          Aussie will do their best to fix it. Telstra will do nothing

          Untrue.

          I will definitely consider AussieBB, when they are more competitive.

        • @bohn: I didn't say they wouldn't be increasing their limits. I 100% agree. But they'll make sure they have more bandwidth before they increase anything. Other providers just keep selling and selling.

        • @wombat81:

          You are probably right, for the most part. I have only used Telstra for NBN; I am FTTN 100/40 (get 91/33 solid), and am almost finished a 2 year contract. I have had some slowdowns, but, they were addressed. During that period the net was always fast, just not as fast as 91. But this happens on AussieBB POIs as well. In fact, users on the Cranbourne POI (the POI which caters to the AussieBB head office) have reported slowdowns of 30-40mbps at night during 'bad nights', which can be no different to Telstra during some congested periods. See here: https://forums.whirlpool.net.au/archive/2644874

          Some of the statistics are misleading, kind of like the NBN saying 'Oh the majority of users pick 25/5, so what's the problem' - Telstra will put people on 25/5 by default a lot of the time, and many people cannot get more than 25/5, heh. So in my mind, it's obvious 25/5 will be leading the way for plan 'choice'. Same goes for data, if 2TB plans are priced at $150, it's pretty clear that statistics will show the 1000GB or 500GB being 'the most popular plan'. Doesn't mean users don't want more data. I know numerous people on the AussieBB 1000GB plan who want more data, but $150 is quite a price to pay for 2TB.

        • @bohn: If you read the AusseBB threads on WP, it's pretty clear that Aussie monitor their POIs pretty closely and often allocate more bandwidth, at a cost to them, when POIs are getting close to their limits during peak times. I don't know if Telstra do that.

          As for the higher cost of larger plans, I would guess that's a way for Aussie to minimise the number of heavy downloaders they have. I don't doubt that plenty of users want more data, but at the end of the day Aussie own a certain amount of bandwidth and have a commitment to not overselling it. Minimising the total amount of data being downloaded each month is one way of managing that. No one is forced to use or stay with Aussie, so if their data limits don't suit, go elsewhere, but I doubt you'll find decent performance during peak times elsewhere.

        • +2

          @bohn:
          I was one of those people in the WP thread. There was congestion Sunday and Monday night this week for me, so I posted about it in the thread on WP. My POI was then upgraded early Tuesday morning.

          Can't complain about that for service.

        • @dubcmj:

          That's great. I haven't had congestion for some months at Telstra. I am definitely considering AussieBB next, I would just like them to be more competitive on data. We will see some changes in the next few months that's for sure (espec since Telstra just updated their plans and the NBN plans to make an announcement before Christmas regarding more cost effective plans).

        • @bohn:
          Fair enough. 500GB is enough for me, and I'm actually saving $15 a month compared to my old Internode plan (which was $95 for 100/40; 500GB).

    • +3

      Telstra also lock you into a 24 month contract. Aussie is month to month which is much more flexible.

  • These guys are fabulous. Long time Internode user here until things went downhill, then moved to SkyMesh during their honeymoon. Since they got sold to a British company their service has been destroyed - AussieBB have been fantastic for four months now, even in peak periods.

  • I got Aussie broadband and it's always around 98down 39up,even in peak times. They have Aussies when you call up too which is refreshing. Can't fault them. You get what you pay for I suppose

  • Can't commend Aussie BB enough on their service. The fact they don't oversell on POI's is the biggest factor to me personally. When I need/want to use the internet I don't want to worry about congestion and slow speeds. I've been with them for a few months since switching from MyRepublic (ended up needing ombudsman to resolve my issue). Have not had any congestion at all. If fast speeds all the time is what you want, go with Aussie. I hope they stick to their commitment of not overselling to continue providing no congestion. Of course this is subject to area. Some areas cheaper telco's may work fine, just be careful before signing into a contract as I experience congestion almost every day during peak times.

  • +1

    Thanks OP just called them and got one month free & 6 months double data added to existing plan !

    • I just went on chat as I've signed up to them but haven't got NBN in my area yet and they told me that I can't if I didn't put the code in when I signed up :(

  • Moved my parents to these guys when they went to NBN. Good support, good performance. Would do it again

  • +1

    Another big tick for Aussie BB. Started out with Belong and it was abysmal (I've got FTTP). Worse than ADSL. As soon as switched to Aussie it was loads better (going from around 10mb in peak times to 40-70). That was before I went 'on net' (basically before they had their own backhaul at my POI). After that changed over it's been even better, rock solid 90+ (and not just benchmarks, I can stream 4k + FHD + downloads + surfing all at the same time, no hiccups).

    Yeah it's more expensive that some. But it's actually fast and reliable.

  • Agree with most comments here! Aussie BB is probably the best ISP I've ever dealt with. Changed from TPG to BuzzTelco and now with AussieBB. It is not the cheapest provider out there but definitely worth the money. Speed is very close to what is advertised (48/19) even during peak period. They sent advanced notice for planned outage via email. Their promotions are also on point. Referred a friend to AussieBB and got credited for the month on the next day! Happy AussieBB customer :D

  • Can confirm, great provider. I went through a few ISPs and constantly got congestion at peak hours… none so far with these guys.

    But yes, check the 6 months double data + 1 month free deal they have before signing up to this one.

  • +2

    I hate to think that OZB has 'plants' of associated staff that leave complimentary notes about these businesses.
    Every broadband deal seems to have people saying "it's the best..better than XXX" Hard to read which ones have the best service (so im going on $$ value)

    • +1

      I went to Aussie Broadband after my old provider (AUSBBS) oversold the node and got sloooow.

      I have had 0 speed issues at all, I expect as they grow the service will probably degrade, but you aren't in contract.

      That means I can leave anytime if they decide to play silly buggers.

      • +1

        that's a really good strategy that I'll look to implement myself! thanks kindly mate

  • +2

    1tb? No thanks…

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