I ordered one of the Iphone 8's on the Optus deal back in December: https://www.ozbargain.com.au/node/348344
Optus took over 6 weeks to deliver the phone and gave me different reasons each day. I contacted them over 40 times in that period and wasted countless hours.
Eventually I get in touch with the Sydney based Manager and she tells me that the phone can no longer be sent as the deal is over and the online chat team were just telling me stories to make me happy but never intended to actually deliver the phone. She felt bad and paid for my months bill and then spoke to the repairs team to see what they could do.
The repairs team apparently had stock of the phone, brand new and sealed, I was happy and it was delivered in early Feb.
I got an email from Optus last night saying my order was sent for delivery I got online to the chat and asked them what this was about. They told me to "ignore this email" and everything on my account was in order.
Today I receive another Iphone. I asked the online team how many phones are linked to my account and they state it's just the one.
I would be more inclined to waste my time to try and return this device if they have not screwed me around so much in the first place. The amount of time spent on hold and with incompetent staff members in dollar value would have been over $1000. The two conversations I've already had with them about the device took over 30 mins each.
According to the accc if they don't ask for it back in 3 months it's mine: https://www.accc.gov.au/consumers/sales-delivery/receiving-t...
Anything I should be worried about? I will leave it packed away and sealed until this time.
Update: Took the OzB Moral advice and returned the phone unused to an Optus store. Case closed.