Refunded More than What I Paid

So I bought some stuff through one of the classic 20% off eBay store sales a few weeks ago.

Decided I didn't want some of the items, went in-store and got a refund.

Turns out they refunded me the full item price, not the 20% off through paypal as it was put back on my card. Got a call from the stores manager basically asking me to come in and give them the money.

I could turn this into a poll and let you all determine how unethical I am, but am I legally required to do this? I looked at the receipt after the call and the receipt shows the full item price but in paypal it obviously has the discount.

Cheers,
Chthonic

Comments

  • +19 votes

    yup. that's how it works. myer patched their online refund system mid-last year.
    and this is also the reason as to why OW closes its ebay shop during a sitewide sale.

    as to your situation, i would ignore the call. the shop is not losing any money.

    • +17 votes

      He should call the store manager and tell him in order for him to get there, he'll take an uber and the manager can have whatever is left of it.

      • +16 votes

        Don't forget the trip back.

        • +55 votes

          And the seafood platter for lunch.

        •  

          @Scrooge McDuck: After all, it's their money but they shouldn't ask Op to spend time and energy going back there. OP contact them and see if there is a way you can give them their money without the hassle.

        • +3 votes

          They can meet in the middle

        •  

          @CandyMan: OP shouldn't have any cost to reimburse the additional amount.

        •  

          @pal: OP wouldve saw the refund amount on the display, on the eftpos machine, the cashier wouldve said it. And it was on the receipt.

          Not the stores fault OP didnt check while still at the shops.

          What if op was refunded less than what they paid and didnt check the receipt? Should the store come to them in that case?

          It doesnt matter if the refund was less or more than what you paid. You have plenty of opportunities to check that it was the correct refund and fix it asap

    • +2 votes

      They at least losing ebay and paypal fee

  • +17 votes

    Making you physically come back in is a massive hassle. It’s not your mess up. How much do you technically owe them? How much time is it costing you to go back and fix it? I’d probably do it, but I’d explain to them the cost to you in real terms (ie time and petrol etc), and expect to be compensated for coming back, even in the form of a gift card.

    • +28 votes

      How much do you technically owe them?

      Nothing, the store has lost nothing, they have their item and they're not out any money (the extra was funded by ebay, the store wants the free money)

      •  

        Not sure about that. Site-wide eBay sales will be borne by eBay but the 20% offers for individual stores that keeps recycling is paid by the stores or at least partly in agreement.

      •  

        Are you 100% sure on this? If I ignore it (which I planned on doing) I was simply worried about them chasing me through debt collectors, small claims etc. I thought the discount was through eBay or PayPal but the person who called made a very convincing argument they're the ones in the loss.

        •  

          How much are we talking about? It's likely that the store will make the loss or possibly the individual that made the mistake is held accountable for it.

        •  

          I was simply worried about them chasing me through debt collectors, small claims etc.

          That won't happen unless they're down thousands of dollars.

      • +8 votes

        the extra was funded by ebay

        Not quite. They split the 20%, so eBay might cover 5% and the store 15%.

        This is why some store jack up their prices, and why OfficeWorks temporarily shut up shop.

        • +1 vote

          My understanding is if it’s site wide, eBay foots the whole bill, so I don’t see this being the reason OW pulls the plug.

        •  

          @tomsco:

          I believe it's something to do with the refund process.

        •  

          @tomsco:

          eBay foots the whole bill

          5% yeah, but not 20%.

          Ebay's fees are around 10%, less for big sellers. Any more than that and they'll be losing money - a lot of money.

          There was post on OzBargain a while back where some sellers chimed about how they were 'invited' by eBay to participate in one of these promos, and declined the rather generous offer. Lose 10-15% per sale? Sure! Some stores might be able to absorb that, but not everyone.

        •  

          @D C: Exactly why I said sitewide.

          I’m not sure I’ve seen 20% sitewide.

        •  

          @D C:

          5% yeah

          Usually its just covers the listing fee & paypal charges.

        • +1 vote

          @tomsco:

          Exactly why I said sitewide.

          Ah, fair enough

          I’m not sure I’ve seen 20% sitewide.

          Yes, the much anticipated OzBargain fantasy.

          There was a 15% sitewide one last year, that must have been painful for them. Even back when they owned PayPal 15% would have been a bit much.

        •  

          This is why some store jack up their prices, and why OfficeWorks temporarily shut up shop

          Oh I thought they were just being greedy (profanity) for jacking up the prices or being cheap for temporarily removing items from listing…

    • +1 vote

      Yeah I wouldn't bother physically going out to return money. At the very least, tell them to come to you with an eftpos machine; or you charge them billable hours for time spent going to them.

  • +7 votes

    Don't, if either you or the store has to get bonus money I vote for you

    • -4 votes

      Even if OP walked out of the store knowing they were refunded more? There are at least 4 ways the OP wouldve seen the full refund amount at the register.

      One of which is that on the eftpos machine it wouldve said the full amount. OP inserted/tapped their card on this machine AND entered their pin AND pressed the 'confirm' or green button. This means OP agreed to the refund amount. OP walked out of the store knowing they got the full amount instead of what they paid for it.

  • +110 votes

    You should return the money, it's only right.

    Tell him that you have his money ready and that he should be in the vicinity of Mount Druitt @ 2am 23rd May 2018, where he will await further instructions on how to located the bag of 5c coins.

    The residents of Mount Druitt will also be privy to this information 2 minutes later.

  • +11 votes

    START THE CAR!!!

  • +5 votes

    Actually having to travel to them to give them back money sounds like a ridiculous request, if they cant do it over the phone, say your not interested.

  •  

    What are we talking here ? More than $100 or less ?

  • +15 votes

    The right thing to do is to go back and give the money back. You knew when you were refunded that it was more than you paid. It must be a decent amount if they bothered to call you.

  • -2 votes

    Didn't eBay cover the discount? The manager is just trying to pocket some extra cash. If he want's the money, tell him to come get it. Or tell him you charge $500 for out calls.

  • -1 vote

    Interesting related thread over at whirlpool: https://forums.whirlpool.net.au/archive/2722792

    The fact that they bothered to phone you up, means they want their money … it's not clear whether they'll bother to sue you. I guess it depends on the amount.

    If you think they're likely to sue you for the money, I would try to settle the matter ASAP - offer to transfer the money, send a cheque, etc. There has to be a solution that doesn't involve you going to the store.

    It's going to get very expensive very quickly, if they sue you.

  • +18 votes

    I'd tell the owner that I am happy to repay the difference but I am not going to the store to do so. They can come to me.

    • -13 votes

      What are you going to do, if they send you a court summons?

      • +35 votes

        I'll explain to them that I have offered to return the money. The fact that they expect me to spend money to return money to them through no error of my own is absurd. The cost of the mistake should not be mine to bear. Whether it is ebay's, paypal's or the retailer is none of my concern. I would find it offensive that the retailer would suggest otherwise.

        Why is them coming to collect it any different to me taking it to them?

        • -11 votes

          I'll explain to them that I have offered to return the money

          So you'll go to court? easier to settle up, no?

        • +7 votes

          @salmon123: I'd flip that, surely they'll see it'll be cheaper and easier to come and collect the refund?

        • -16 votes

          I'd flip that, surely they'll see it'll be cheaper and easier to come and collect the refund?

          Or they could just make an example out of you. Unless you're legally savvy, just filing a response to a statement of claim will cost you hundreds of dollars.

          In this case, you don't have much of a defense, so it's in your interest to settle the a quickly as possible.

        • +7 votes

          @salmon123:

          haha he would not lose this case!

          He has offered to pay but they refuse to collect and instead take it to court??

          The judge would not be impressed.

        • +2 votes

          haha he would not lose this case!

          If the only offer you made was for the store to come and collect, you could certainly lose. It's not a reasonable response.

          If you offered to pay via cheque, bank transfer, card over the phone, etc and they were all refused, then you might have a defense.

          The judge would not be impressed.

          The OP already made one trip to the store to return the item, presumably to save $10 in return shipping. It's probably not that difficult for him to make another trip.

        •  

          @salmon123: the op probably noticed the mistake when he was returning the item. The refund amount wouldve been said by the cashier, on the receipt and on the display if he returned it at a register.

          The OP thought they could get away with it if they were quiet and now crying victim when the manager calls them about it

        • +3 votes

          @salmon123: you have any idea whats involved in taking legal action? have you sued anyone before or are you just basing legal reality on TV shows?

        •  

          @salmon123: Why should he make another trip?

          If the store is not happy to pick up the money they are many more options that could be considered before wasting the courts time.

          ie Bank transfer.

        •  

          @trapper:op knew when he was in store that he was refunded more than he paid.

          https://www.ozbargain.com.au/comment/5970594/redir

        •  

          @hadz: You lie, OP said nothing of the sort.

        •  

          @trapper: so OP missed 4 opportunities at the register to see the mistake? surely someone would make sure they are refunded the right amount just in case they were refunded less.

          You can say 3 of the 4 opportunities from that comment are more assumptions but if he was refunded on card theres no denying that the amount was on the eftpos machine. He inserted the card and definitely put the pin (PIN = personal identification number) into the machine. So he personally identified to authorise his acceptance of the refund at that higher amount.

        •  

          @hadz:

          Yeh, but Myer isn't a shady 2 bit company.

          Not saying he didn't see the amount and decided to keep quiet, but he may have possibly looked at it and not even put 2 and 2 together.

          Regardless, it does seem very much now like the OP doesn't want to even make good at no effort to himself as they have mentioned seeking legal advice.

      •  

        Sounds like ur a bubble boy…..

    •  

      yeah but why didnt op correct the mistake instore when they were returning the stuff? The cashier wouldve said the refund amount and a receipt would also show it.

  •  

    Live on and enjoy

  • -1 vote

    FWIW it's Myer not some small joint. That's why I'm worried they'll sue or something, might get legal advice before otherwise if it looks like it's going to get messy just go hand it over.

    • +36 votes

      Seriously, how much are we talking here ?

    • +3 votes

      FWIW it's Myer not some small joint.

      Myer Mkt cap $369.5 M

      Ebay Mkt cap $50.86 B

      That's why I'm worried they'll sue or something

      Maybe (you haven't provided the refund $ value?)

      Have you read this?
      https://pages2.ebay.com.au/Buyer_coupons/pickmyer

      Specifically 12, 14 & 15?

      To quote journalist Michael West regarding eBay
      Here is a company that, along with its lawyers and bankers, treats a heavily pregnant single mother with the utmost aggression and disrespect, crying foul she has ripped it off, when in fact it is breezily ripping off every man, woman and child in Australia.

      Hope you are not expecting a baby OP?

      *Disclaimer: I have added bold to selected words in the above Michael West quote. Always support independent Journalism.

  • +51 votes

    Myers pretty nice about change of mind returns, don't make them regret this generosity by being an ass. We all lose in the end.

  • -1 vote

    Eh. Tell them you live in another state and counter-offer them to travel to you to remedy their mistake.

  • +57 votes

    Why won't you tell us how much?! GIVE THE PEOPLE WHAT THEY WANT DAMMIT!

  • +8 votes

    Just do the right thing mate.

  • +4 votes

    Funny how supportive people are of essentially theft, as long as the counterparty is a large corporation. Ofc I'd probably do the same. Just making an observation on human nature.

    • +3 votes

      It isn't theft, the store made an error and now wants OP to go out of his way to fix it.

      • -1 vote

        the error wouldve been noticed by op in store. If he returned it at the registers the cashier wouldve said the amount, a receipt wouldve been given and it wouldve been shown on the display thing

        • -1 vote

          the error wouldve been noticed by op in store.

          What am I thinking right now?

        • -2 votes

          @Scrooge McDuck: If he returned it at the registers the cashier wouldve said the amount, a receipt wouldve been given and it wouldve been shown on the display thing

          OP's fault for not checking the receipt at least. If you bought something from woolies and they charged you full price instead of the discount they dont have to come to your house to give you the difference. You shouldve checked the receipt

        • +1 vote

          @hadz:

          If you bought something from woolies and they charged you full price instead of the discount they dont have to come to your house to give you the difference.

          Indeed, but that supports my point not yours. Nice one!

        • -1 vote

          @Scrooge McDuck: How does it support youre argument? Whether the refund was in your favour or not doesnt matter. What im trying to say is OP shouldve/ wouldve checked the receipt. From doing that they wouldve seen the error. If they hadnt heard the cashier say it or saw it on the display. You still should check the receipt. Thats why i make the woolworths example.

        •  

          @hadz:

          it wouldve supported youre point if i didnt say "if op didnt check the receipt" stop cherrypicking.Even better!

          *your

          I didn't cherry pick, your analogy is illogical, and you're speculating as to what occured at the store.

        • -1 vote

          @Scrooge McDuck: and if op had been refunded less? What happens then?

        • -1 vote

          @Scrooge McDuck: why cant you focus on the argument instead of correcting grammar? If you checked the edits i added the e after. And you fell for it. Nice One!

        •  

          @Scrooge McDuck: if my analogy is illogical dont just say it. Tell me why

        •  

          @hadz:

          Can you repeat that please?

    • +3 votes

      It's unlikely to be theft, as theft requires dishonest appropriation. I think, on strict legal reasoning, that might be tough to get over.

      But still unlawful to keep imo, something akin to finding money or having a bank transfer money mistakenly to you. You have legal obligations to return it. That is the primary position… although there could be some practical issues that apply to your defence.

      •  

        Actually it is taken sort of like an over draft when abank puts a unlimited over draw or extra cash you accidentally used (obviously not millions).

        It must be $50+ or surely they would just take the hit and move on…

  •  

    Hang on. How can they pay you more? They don't refund from origianl PayPal payment I guess? They then do manual payment for another PayPal payment? Don't you get PayPal fees to receive that payment. Inc ase it's PayPal you can do refund easily online.

    •  

      How can they pay you more? They don't refund from origianl PayPal payment I guess?

      The OP bought with paypal and had it refunded on to a card. The invoice doesn't show the ebay promo code, so they refunded the full amount.

      Myer started refunding to paypal a while ago, so it's not clear how the OP managed to do it. I guess the paypal refund system was down or something.

      Don't you get PayPal fees to receive that payment

      Yeah - the merchant take a hit on paypal fees, if they don't refund it to paypal.

  • +22 votes

    tell us the $value ffs

  • +1 vote

    Had this happen just now with a seller that never shipped the item. Paid $312 but refunded $344 because PayPal refunded the full amount pre-discount. Suppose it makes up for the hassle!

  • +4 votes

    Normally for any eBay coupon discounts, full refunds or even partial refunds will be refunded in a distributed manner back to the original payment source/s, this would typically be back to one's card and the coupon value back to eBay.

    I think OP requested the refund in store and they processed the refund externally back to OP's card (not processed through the original transaction from PayPal). So if that's the case, technically, the additional amount OP received is ultimately owed to eBay for the coupon value they contributed to the purchase, not Myer. But on another technical note, eBay paid Myer the coupon amount, so Myer should be the one responsible in refunding the eBay contributed portion back to eBay, which would have happened if they refunded via the original PayPal transaction.

    •  

      Yep, it'll be a troll post. Myer wouldn't refund an eBay purchase.. If they did, then it'll be the person who issued the refund that's in strife.

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