expired BYO SIM Postpaid Plan: 10 Cents First 30 Days, SIM Only, 1.5GB Data, Unltd Calls, SMS, MMS @ Moose Mobile (1st Month Only)

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Moose Mobile is currently running a promotion for our 1GB and 1.5GB plans. Try out our service for just 10 cents for the first month. No lock-in contract, leave any time.

• Moose 9 Plan, 1GB, 200 min calls, unlimited national and international SMS + MMS
• Moose 14 Plan, 1.5GB, Unlimited calls, unlimited national and international SMS + MMS

After 30 days these promo plans will cost $9 and $14 per month respectively, however you can cancel the service or port out to another provider at any time you'd like.

Moose Mobile uses the Optus network.


Please note that this is a Post Paid plan.

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Comments

  • +3 votes

    Belong is 10 buck per month unlimited national sms and calls and 1 GB data. 200 minutes is ancient for 2018.

  • +1 vote

    when do we have to activate it by?

    •  

      Hi guys,

      Unfortunately there's been a bit of miscommunication on our end regarding the promo. There is actually a limit in which these services need to be activated. The time limit is by September 30th.

      Apologies for the previous misinformation. However, we will honour the previous activation period for any services you might have purchased.

      Thanks,

      Moose Mobile

      •  

        Hi Moose.
        I just bought 5 sims because you said there is no time limit for activation.
        How can I get the refund then?

        Regards,

        •  

          Hi nmthanh1192,

          You can give us a ring on 1300 566 673 or send us a support ticket by going to moosemobile.com.au/contact.

          Just provide us with your email or phone number using the methods above and we can organise a refund for you.

          Thanks,

          Moose Mobile Support

        •  

          You want 50 cents refund? Is that really worth the effort?

        • +1 vote

          Maybe you can just send him $0.50 instead, less hassle.

        •  

          Hi nmthanh1192,

          I've managed to find your order based on your username and can cancel the order and issue a refund if you'd still like to do so.

          Let me know if this is the case.

          Thanks,

          Moose Mobile Support

      •  

        Some further clarification regarding the activation cutoff date. The cutoff will happen at the end of September 30th, so activations taking place on the 30th will still be accepted as normal.

    •  

      Hi bluesky,

      13, 1300, and 1800 are included in the unlimited national calls.

      •  

        I unpublished my question as I found the info myself, just as you provided the answer. Thank you for your response.

  •  

    can i cancel and use 1 month only?

    •  

      Hi dabell,

      You can cancel any time. The most you'll have to pay is 10c for the first month of the service, and you can leave any time before the start of the next billing cycle 30 days later.

  •  

    Hi Op, after we use it for a month and assuming we can turn off the auto recharge function, how long we can keep the number before we lose the number ?

    •  

      Hi yht,

      Since we're a post-paid service you won't be able to keep your number with us unless you've got an active account. You'll need to transfer your number out to another provider if you wanted to cancel the service with us.

      • +1 vote

        So in relation to this $0.10 deal are you saying that if you port out the day after (31st day) it will be too late & you will lose your number?

        •  

          We won't cancel the service unless specifically requested or if the service remains overdue for 30 days. You're free to port out a day after the billing cycle restarts, but since you'd roll into a new month of the service you'd be liable for the cost of the next month. We recommend porting out before this happens to avoid unwanted charges from the new month's service.

          So you won't lose your number by leaving a little late, you'll just need to pay for the new month of service.

        •  

          Can you remove your credit card details once you have created an account to avoid being charged for the 2nd month. In other words - can you change your payment method to Bpay etc?

        •  

          You can remove your credit card details once you've signed up. Your account will still be charged for the second month if you were to go into the second billing period, but it won't be taken out of your debit/credit account as a result of removing the card details.

      •  

        So it is not a prepaid account then? I know that other providers such as Amaysim will keep the number for a couple of months before it expires. I think Catch Connect has about 4 months without credit so that we can continue receive phone call though unable to make any calls or text.

        •  

          It's a post-paid account, which is why we recommend porting out before a new month starts to avoid unwanted charges. We'll keep your number with us until you decide to port out. However, if you become overdue by 30 days we may cancel your service, thus losing your number.

  •  

    Since it's a post paid service, does Moose Mobile will do a credit check of any sort?

    •  

      Hi kelasen,

      You'll need to pay for your first month in advance (10c) when you sign up as a credit check.

      •  

        Thanks for the prompt reply, this means that after or before the payment of 10c there will NO credit check - correct?

        •  

          No worries, kelasen. There's only one credit check we do, which occurs when you pay for your first month via a debit/credit card during the sign up process online. Hopefully this answers your question.

        •  

          @Moose Mobile: Can't be an actual "credit check" that would appear on your credit file? Or do you mean this will happen after activation? I bought a 10c pack, but didn't provide my real name etc in case their was a credit check..
          I'll save them for 100k point credit cards.

  •  

    Hi,
    does this includes WiFi calling?

    •  

      Hi PriUdu,

      Unfortunately, we don't provide WiFi calling with our service.

      •  

        It sounds confusing for me as wifi calling such as whatsapp call is using mobile data which we should have for this plan up to 1.5gb. How you would be able to prevent us using the mobile data call unless I misunderstood somehow?

        •  

          You can certainly use your data to make calls over the internet on other apps such as whatsapp. There's a certain Optus feature called "WiFi calling" which allows users to send texts and make calls over their local WiFi instead of using their mobile network. I thought you were referring to this feature, but if you're just looking to make "internet calls" using your 4G service then you're entirely able to.

        •  

          @Moose Mobile: i was not aware about wifi calling feature. Thanks for the info

  •  

    In relation to activation date, there is a discrepancy between what was posted above by Goose Mobile and what the "Promo Terms and Conditions" state on their website. Above it says "by September 30th" The website says "before September 30th". Just spoke to Customer Service and I was assured that "by September 30th" is correct and the website will be changed to reflect that.

    •  

      Hi anton1802,

      I've further clarified in another post above. You are correct. Activations taking place on September 30th will still be processed as normal. The cutoff is indeed at the end of the 30th, and not "before" or "by" the 30th. Thanks for bringing this to our attention. The website has since been updated to reflect this clarification as well.

  •  

    Well, I bought it for $5 a week ago :-)

    Must comment, the switching process is very manual. So if you porting number you will need to call them or have few emails.

  •  

    Hi Op, my need is little urgent and my existing plan is getting expired on 22nd….if I buy now can i be able to active service by then? need to brought across 2 services in fact….

    •  

      Hi s0805,

      It's possible for us to express post a SIM card today and have it to you on the 22nd, but since you're porting from another provider you would be cutting it extremely close for a number transfer on the same day. This can depend on some variables however, such as where you're located and which provider you're coming from. I recommend giving us a ring and scoping just how much time you might need for the whole process.

  • +1 vote

    Activate your SIM as soon as possible. If you activate today, it still expires at the end of September, not a month from today. Also, the data amount decreases the longer you wait to activate. My 1.5 GB plan activated today started with 1.3 GB, as it is pro rata.

    • +1 vote

      I can see people exceeding their data allowance with this dirty trick

    • -1 vote

      Hi Ms Bargainer,

      Both our 10c deals use anniversary billing, so you won't receive any prorated inclusions. As such the billing cycle will last a month from the date of activation. I recommend getting in contact with us if your service is displaying as 1.3GB instead of 1.5GB, as this should not be the case.

      •  

        I did contact Moose and was told it was pro-rata.

        • -1 vote

          We do have certain plans on a pro-rated billing cycle, but these are only our larger data and data-only plans. Unfortunately there might have been some miscommunication over the billing cycle of these 10c deals by one of our customer service representatives, and we'd like to apologise and investigate this for you if you're happy to send us some further details in private.

          Generally the best way to find out information regarding our plans is to look at the relevant Critical Information Summary, which can be found for any plan by going to https://moosemobile.com.au/critical-information-summaries

  •  

    Due to the popularity of this promotion Moose Mobile has decided to extend the availability of the 10 cent deal. As a result the activation date for these service has been changed to 1 month after the purchase of each service in order to accommodate the extended availability. Customers who purchased a 10 cent deal before today still have until the 30th of September to activate if they wish, as there will be some overlap with dates (e.g. customers who purchased on the 17th of August won't have to activate by the 17th of September, but they will still have to activate before the 30th of September).

  •  

    Has anyone else had trouble with their SIM cards? Three out of five were hard to remove from my device and in doing so the last one ripped out one of the device's gold contact pins, so it will no longer read the SIM. Now I have to buy a new device. I was using the standard size SIM and it did not sit flush inside the smaller one.

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