Hi all,
Hopefully, i will do better than my last post from yesteday……..
Might be a Frenzy Sale by Telstra BUT, this deal is back again.
Was $69, now $49 per month.
Includes the usual addons……..
- Telstra Air
- Apple Music
- Live Sport
Telstra $49 Per Month for 60GB + Peace of Mind and International Calls (12 Month Contract)
2220
COVID-19 on 21/05/2019 - 15:09 telstra.com.au (10938 clicks)
Last edited 21/05/2019 - 15:29 by 1 other user
Last edited 21/05/2019 - 15:29 by 1 other user
This is part of Click Frenzy deals for 2019
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This might be ideal ($150 for 12 months) if your wife does not need much data. You can buy this when she is here.
I've found calls via Whatsapp or similar to be much better quality than using the phone network
Is the 10$ discount only if you port from another service provider to Telstra?
I have tried through chat thrice so far, no luck :-(
I've asked 24/7 chat and they specifically said the $10 port in from another provider can't be applied in conjunction with this click frenzy deal.
I am receiving this from telstra online
"Yes, you are correct, Maurizio. There are no monthly cost for your device as part of our old offer. However, this is a 24 months device contract. If you will change to a non-device plan or a SIM-only plan prior to your contract end date, you will pay the device out."
So they are asking me to payout my pixel 2 phone out which wont make this deal worth it even though I'm on the $59 BYO 15gig with a device. Can someone shed some light on this?
I was in the same situation as you and was told two different things. First operator said the same thing. I ended up ordering through online to upgrade anyway and the second rep said there was no additional charges as I am upgrading my plan and not downgrading.
So how do I do this?
Did you have to call up a second rep or just do the forms online and prey for the best?
Apply online. Login to your account and select upgrade exisiting service.
@Mozzlah: I'm readying for the battle. Get onto their chat on call them and if they don't resolve lodge a complaint through either chat or phone. Then if that fails TIO. My contract was extended by upgrading to this plan. Not only that on my Telstra app it had a banner above telling me to upgrade…
Looks like you will have to pay the buyout fee. One of the chat operators told me that there won't be any costs involved but just before the final process of the order he realized that there is a phone attached to my account. Your chat operator might not have seen it when he told that to you.
Not what my chat operator said. She can't see the fee. Further to that I located the original email for my order on my plan
Your plan inclusions
- A Pixel 2 XL 64GB with no device repayments for 24 months.
- Telstra New Phone Feeling™.
- 15GB Monthly Data Allowance.
- Unlimited Monthly Calls .
- Unlimited SMS and MMS to Standard Australian Numbers.
- MessageBank®.No device repayments.
Early termination fee gets waived https://crowdsupport.telstra.com.au/t5/Mobile-Plans-Rates/De…Which Google pixel 2xl plan did you sign up with. The original 700+ positive votes was for $0 handset repayments. Soon after that it was a $10 per month handset repayments. If it's the later then no doubt you'll have to pay the handset fee but not the early termination fee.
@InternetExplorer: You'd be the same as me mate. Think that handset fee that was displayed on your contract is incorrect same with mine. Track down your original email that specifies $0 handset repayments and sign up.
@R3XNebular: Hmmm yeah atleast we will have something to argue about so took the risk and upgraded online lol #yolo
@InternetExplorer: Nice fingers crossed. Really if it was going to charge us it should've advised us at some point during the upgrade..
@R3XNebular: Dug up the original signed contract which says
Device
You've chosen the Google Pixel 2 XL 64GB, with device payments of $ 0 per month (after a $59 per month discount) for 24 months if you
stay on your plan.
The total remaining payment for your Google Pixel 2 XL 64GB is $1416, which will reduce by $59 each month you stay on your plan and
repayment option. If your plan or repayment option is cancelled early, you will have to pay the remaining payments for your Google Pixel 2
XL 64GB in addition to any early termination charges for your plan.Seeing as the plan was not cancelled but upgraded I cannot see how they could rely on this clause if they tried.
I was on the Pixel 2 plan with 11 months to go and have successfully upgraded to this plan online.
- My confirmation email showed $0 upfront costs (as per screenshots from others)
- I now have 60GB of data until speed cap of 1.5Mbps
- There does not appear to be any additional charges on my accountI initially tried to upgrade via the chat where the operator wanted me to either pay the early termination charge or go the new phone feeling route. I rejected these options and upgraded my plan via the website instead.
Now if I could only redeem my port in discount and bonus 5GB again somehow…
@sr20vet: After the dust has settled I'll try the port in discount… Don't want to push my luck and and get slammed with a handset fee lol
@R3XNebular: Did you do this yesterday or today? Can you report back tomorrow if they send another email to ask for the device payment fee?
@sr20vet: Did you do this yesterday or today? Can you report back tomorrow if they send another email to ask for the device payment fee?
@sr20vet: How long did it take to see the plan change to 60gb in your account/24x7 app after submitting?
@jennifervaniston: Wednesday
9:30 AM: Submitted online
4:30 PM: Received SMS notification regarding new data allowance
~7:30 PM: Plan updated on app@jennifervaniston: Did it about 8pm on the 21/05. 8am 22/05 it was upgraded. Received two emails one with the new order details and the second one with the terms and conditions of new plan. No mention of any fees.
@R3XNebular: so far so good, received an email with the terms and conditions of new plan, and an SMS mentioning my new monthly data allowance of 60GB. Would have given up at the online chat if it wasn't for your posts!
@jennifervaniston: Yep, now shows 60GB and plan is now Mobile BYO Plan $69, which I assume will have 2 x $10 credit added each month. Even if it doesn't, honestly so much better than the previous plan. Thanks again! Hopefully my work / corporate discount carries across too
@R3XNebular: I was on the $59 BYO plan with a galaxy s8. I signed up for the upgrade online when this del was posted, I got confirmation emails without mention of exit fees but I got my bill today. It's $342. Can they do that?!
@mlkc838: I hope I'm not going to be in the same boat… Can you show us a screen shot of your bill. Think best to lodge a complaint with Telstra and then TIO complaint. I do hope we aren't all in the same boat there's going to be alot of TIO complaints.
@mlkc838: You have technically broken your contract which you originally signed up for. I wish people read their contract!!
If your plan or repayment option is cancelled early, you will have to pay the remaining payments for your Google Pixel 2
XL 64GB in addition to any early termination charges for your plan.I did not cancel my plan or repayment option. I used the upgrade option on the Telstra website which did not advise of additional charges during the checkout process.
The Telstra website also states that these fees do not apply when upgrading a plan.
Looks like we might have to battle it out with Telstra on this one.
@mlkc838: Have you been charged exit fees or the remaining balance of your handset?
Whenever I have upgraded the early termination fees have always been waived but I've had to pay whatever was left on my handset.@Any thing: Yeah for me when i switched, nothing in the contract but just got bill with a $900+ exit / handset fee…
@jennifervaniston: Please let us know how you go if you contact Telstra to try and resolve this.
At the minimum it is misleading and deceptive that the fees are not mentioned during the upgrade process and at the most the fee could be seen as an illegal penalty. For my contract how can I be charged $59 per month for a ‘free’ phone on a $49 per month contract.
@Olokun: no luck yet. The only option they initially gave me is to give me an extra month to pay the $946. The $946 is also incorrect via my contract, which says my remaining bill on the $1416 Pixel 2 XL bill should go down every month by $59, which would leave me with $531 remaining. However they're saying that the 1416 was at a discount, and the buy-out fee will be at full price. They also told me it was a friends and family lease phone, which it is not. I've had 3 seperate conversations of over one hour each and it's now sitting with the complaints team who will try and at least revert me to my old plan. Not super stoked!
@jennifervaniston: I am happy to revert to the old plan rather than get slammed with the handset fee. If they don't revert me back then TIO it is. I wonder how many people get stung through their portal and upgrade system. It should advise you at some point of the payout fee during the upgrade process. I mean if they can see it on their system prior to upgrade they should enable it on the user/consumer side so we don't get stung…
@lilkid28: Still waiting on my bill, I preemptively lodged a complaint. Haven't received a call. TIO makes Telstra act. I've experienced a similar situation and both Telstra complaints and TIO were regularly in contact. Overall I am not too concerned since most likely we'll be given the option to revert. Will complain to TIO about their upgrade system not being informative when upgrading. I recall clicking through their own app and then selecting the plan which led me to [Upgrade Existing Service] and at no point advising me of any handset fees/early termination fees.
@R3XNebular: And how did you lodge this complaint? Through live chat or email? What's the best way to put a formal complaint/dispute for them to act before going to the TIO?
@lilkid28: I did mine through live chat, they gave me a reference number for it. Waiting for my call before I initiate a TIO.
@jennifervaniston: Any luck reverting back to your old plan? I too upgraded and now have additional device payment fees.
@WaywardOne: Have had one chat with the complaints team. They are going to review their options and get back to me - one option potentially being halfing the device buyout fee (which would still be ~$450) and the other being reverting to my original plan. Am expecting to hear from them again soon.
@jennifervaniston: How did you go on this one?
I just received my new bill and got slapped with about $1000 as well. PDF Bill not available yet, but once ready, I will definitely ask for it to be waived or reverted to old plan.
If that fails, will also go through the Telecom Ombudsman as @R3XNebular mentioned above.
I do have Telstra NBN with them, so will also threaten and WILL move away to other provider.
@jennifervaniston: Yeah I had enough with Telstra, so I accepted some partial credit and decided to leave
@jennifervaniston: No luck with my Telstra complaints. Told me I had to pay full. Waiting for ombudsman
@R3XNebular: Just got off with live chat and just kept repeating that i had to pay end of story.. wouldn’t even escalate as a dispute or complaint and just told me to call credit management for a payment plan
@Olokun: It's going to take 11 weeks for a case officer for tio. In that time Telstra will end up restricting my service. They've got me by a noose now…. Tio is swarmed. Telstra complaints forwarded a final decision to tio saying I have to pay. No discount.
@R3XNebular: You currently have private messages turned off.. Did u want to enable it so I can send you a pm
@jennifervaniston: Yes I ended up at the main Telstra store and waited about an hour for my appointment that I had made. I was lucky that I got someone who agreed with my position and called billing on my behalf and talked to them to get it fully waived.
@jennifervaniston: I've since had mine waived by going into the store. My friend went on live chat and got his waived. YMMV.
@R3XNebular: I also got mine waived off via filling complaints form and got a callback from someone in the complaints team.
@lilkid28: Did you have to argue with the complaints team? Cristine who was my complaints manager told me I had to pay. That's good so we have four people known to have it waived so far. One complaints team, one in the store and two via live chat. If anyone else still has this charge try your different options
@R3XNebular: Did you had to go back to previous plan after this waiver? I paid the $650 and was thinking about complaining to get a credit of that but Telstra changed international calling pack with the plan change last Tuesday and now the country I mostly talk to is removed from that. So if I had to change plans again my international call pack will refresh and loose calls to that country. Retaining calls for that is worth it for me than the $650 so I'm having second thoughts.
@InternetExplorer: Nope stayed on the $49 60G. Did you exhaust all options prior to paying? I am pretty sure Live Chat or going into a store would've waived the $650. Especially if 4 people have got it waived so far. I'd personally ask if you can get credited it towards your bill…
Others were also saying that at the minimum they were halving the bill.@R3XNebular: I was extremely busy with work and haven't had time to contact them for about 3 days until I got the bill. And on the day I was going to contact them, they disconnected my service without any notification. No SMS no nothing about it. I thought Telstra network was down and I couldnt even access Telstra's own app or web site which is really stupid. I was at work during that happened and I had to contact a friend using co workers phone and ask him to pay the bill for me because I havent had access to anything.
Then this plan change happened and I was kind of relieved that I jumped on the new plan regardless of the $650 I paid because of the international call pack issue I mentioned earlier. Because If I didn't get the 60GB plan, I would have stuck on 25GB forever because I can't change plan without refreshing my international call pack addon.
@InternetExplorer: Oh okay maybe contact them to see if they could at least give you credit for half? Majority seemed to be offered 50%.. not me however
@R3XNebular: Finalllyyy resolved my complaint - had a very lazy case manager who would put me on hold for 30mins at a time, or tell me she'd call me during X time and then not. They initially offered me 50% off the fee, which I refused and told them to escalate (especially because by now about a month later I was getting fed up and just recently had seen your refunds, so thanks!!!) and eventually she got back to me and agreed to waive the whole fee - my argument was that it was always communicated that it was a $0 fee, and that the only resolution i'd accept would be to either return me to my old plan or waive the fee. Yoohoo! Thanks all for the help, I honestly probably would have been stuck with the original fee if I hadn't seen the success stories
@jennifervaniston: That's good news. Do you remember what your case managers name was? Wasn't Cristine was it. Did you have a reference for your refund you could PM me?
@R3XNebular: Thanks for the tip and I had a online chat with them and they waived the whole fee and credited it to my account. Surprisingly it only took once sentence from me to get this fixed up and no arguments. She left me to ask from her supervisor and came back and said they will waive it. Maybe the supervisor already knew about this situation
@InternetExplorer: Jesus good work mate! Lol who was your chat operator. My one was Mark Alfred. Immediately waved. No arguments. Even said that was not right not notifying us during the upgrade.
@InternetExplorer: Make sure you save the chat log and have a reference number just in case they change their mind.
I just tried to sign up in store at JB, they did it on the phone with a call centre of some sort and pulled me up because I only ported out to Vodafone a couple of weeks ago. Said I can’t port back in till Jun 9. I don’t understand how you other guys managed to do this?
Do some JBs do it directly without going thru a call centre? I’m on the Gold Coast if it matters.Try another JB
Well, it's taken 3 weeks but I am at the light at the end of the tunnel. I Went back into the same JB a day later, this time they had $400 gift card for the $65 plan. I signed up with a new number. I then got onto Telstra chat and asked them to upgrade me to the Click Frenzy $69 for $49. That was easy, I then asked to port my exiting number (from Voda prepaid) to a $49 Casual sim plan. It took him forever to find it but he eventually did, this is a business plan.
Trouble was, it then sat in pending for 2 weeks. After about 4 days I started chasing it and got a number direct to the porting team. They had to escalate it to IT due to some sort of problem they couldn't solve themselves. I had to ring them everyday to chase it up and each day they would tell me the same, status is unchanged and we'll escalate it again on priority. It was first escalated on 27th May, and finally on Friday 7th June, the rep I spoke with was finally able to process it. I had a blank sim with me so we activated it there and then and the port happened so quick that it cut the call off.
So then I had my new number on the 12month $69 plan at $49/month, and I have my main number on a $49 casual plan. I then asked chat to swap the numbers between plans on my account. That way I'd have my main number on the contract, and the new number can then be cancelled for no charge because it would be on a casual plan. I was told previously by chat that this could be done, but the rep now told me that while she can do it, it will take my main number offline for a while, maybe a couple of days for it to happen. I was uncomfortable with this, but she suggested to make it easier, she would simply put my main number on a new contract with the same terms and discounts, and she would cancel the current contract with no ETCs. That was easily done, and I am now where I wanted to be 2 weeks ago. I have only my main number on the $69 plan at $49/month, and a $400 gift card in hand, with no extra charges.
It was painful, but happy I got there in the end.
im still in contract until december, will have to pass on this for now. hopefully they have good deals then!
I signed up for this plan for $59 a week ago. Any chance if I contact them regarding this deal they will change it for me or am I out of luck?
You can only ask. :)
I think they will. I have recontacted twice this month.
Just managed to change it from my $69 contract to the $49 with no hassle at all through online support.
Tried to re-contract, 3 services.
$70 x 2 and $5 x 1 data share for my kid.
Live chat… was hoping to keep my current $10 "Valued Customer Bonus", bringing this down to $39 was told that this could not be carried over.
Reluctant, but will walk if needed; so I asked if Saves was open. Was also told that she'd be adding a note to my account, in case I called. not sure what to make of this
Left message for disconnections/saves team, CF deal expires tonight. Will see what transpires.Might be asking a bit much, but $39 x 2? Any reps wanna help me out?
No, I tried hard with 6 chat personal, including a supervisor, for the same, they clearly said no mire than $20 applied already, so $49 each,
Wow. Called the saves team. They said they couldn't come close to the click frenzy offer as it's online only.
Existing customer doesn't make much difference anymore and the saves team doesn't seem to have any power anymore.I did all this yesterday, was on the chat for over an hour, they LOVED me and still couldn’t get it down to 39.
I doubt anyone claiming they got it for 39 is true, the only way they could have possibly got that in my opinion is they would have been a valued customer or a long term customer of some sort.
signing up,, finally ! Going for the $80 shopback credit too
Do tell ..
Thanks and you went through chat or the online store to secure the deal after clicking thru Shopback?
I am on the $69 dollar plan with the $10 discount and then $10 dollar port in credit. Anyone know if I can use the same offer but also keep my port in credit?
We are unable to proceed with your request at this time. Please try again later or chat to our team.
We apologise for any inconvenience.
Can't sign up :(
would it be OK to sign up as 'new number' and then later change the order to port? Otherwise I am going to have to order manually through a telstra rep and miss the $70 shopback credit ?? any ideas?
How often does this deal come aorund?
I just renewed my Amaysim (7 days ago) and thinking if i should port it or not.Also, are we restricted by hotspots and speeds
usually when Optus has their 80gig for $40
no, you can hotspot at peak speeds with Telstra.
Is there a porting fee ?
Still waiting for mine to be swapped over. up to 36 hours
Link shows $10 discount to $59/month
It is now $59/m.
I just jumped on the chat after seeing it was 59/month and it was still processed as 49/month. Could probably still try.
Deal is over …
Looks like the deal is still going till the end of the day. I'm just on the chat right now upgrading one of my numbers to the plan
I’m looking for a plan like this for my wife who will be emigrating here in the next couple of months. It’s important to have the international calls as her home country is included so she can call there anytime she needs, however I don’t really want to have to be paying for the plan in the mean time.
Can I purchase the plan and add it to my account and change it into her name once she gets here? Just wondering what the best way to proceed is.
Is this the best value deal for a plan that includes decent data and international calls, or is there a prepaid option that would be better?