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[VIC] Metro Trains Compensation - Free Daily Ticket (if Used > 10 Days in September 2019 & Active >28 Days)

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Metro missed punctuality targets for September 2019

98.4% DELIVERY
89.9% PUNCTUALITY

"There are also compensation thresholds. If we don’t run at least 98% of services each month with 90% or more of these services punctual, eligible customers will be compensated. Our monthly, network-wide, performance data is available online and at stations around the 10th day of the month."

Get in before the end of this month

Yarra trams also - https://www.ozbargain.com.au/node/488970

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Comments

  • +1 vote

    So did Yarra Trams so you can claim from them too.

  •  

    They did it again ….

  • +3 votes

    they should have something like this for citylink

  •  

    Where do we apply?

  • +10 votes

    its so unfair that Metro only compensates people who got a myki pass and not travellers who buy a daily ticket and use the public transport more than 10-15 days in a month.

  • +5 votes

    The whole claim process is window dressing bullshit.

  • +1 vote

    Meanwhile in Sydney:
    Forget 90% punctuality. You're lucky if 90% of the trains in a day run

    • +1 vote

      According to Transport NSW the punctuality for Sydney hovers around 90%

      https://www.transport.nsw.gov.au/data-and-research/passenger...

      •  

        The punctuality performance target is to have at least 92% of peak services arrive within five minutes for Sydney Trains services and six minutes for NSW TrainLink (Intercity) services.

        Does that mean within 5-6 mins can still be counted as punctual?
        Also, it depends on the line. Some have a lot more issues than others.

    •  

      Trust me when I say you guys should be grateful for what you're getting. Sydney is loads better than the current situation in Melbourne. We are still dealing with boom gates. Last month a tram derailed on the Glen Waverley line and held up multiple trains needing to go past a boom gate. Ever heard of that happening?

      You guys in Sydney should be grateful and appreciate what you have. We hardly have a first world system here whereas Sydney does.

  •  

    all the while shitty rail keeps its arse tight, as always

    •  

      The only reason Melbourne have this is because it was grandfathered from the old Metcard days.
      https://www.ozbargain.com.au/node/9788

      May even have been around before Metcard… I'm not sure if it was around in the scratchie/stamped ticket days (i.e. before the internet). Perhaps negotiated by Jeff as a condition of privatization?

      Over the years they have changed the conditions - perhaps to make it harder to claim
      - Minimum 28 day myki pass (previously weekly or longer)
      - Minimum 10 days of use (previously not required)
      - Now based on network average performance (previously based on individual lines)
      - Now 1 daily fare (previously 1 or 2 depending on two thresholds)

      Also, there used to be a clause that if buses replaced all trains for more than a week on a particular line, all eligible monthly holders would receie myki redit equivalent to a free daily fare for that zone.

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