• expired

[BF] 7 Days Free Accommodation for Bushfire Victims @ Oaks Hotels (Nationwide)


Oaks Hotels is offering Australian bushfire victims a temporary ‘Home Away from Home' to assist during this national period of crisis.

Q: Why are Oaks Hotels, Resorts & Suites’ properties viable as “Home Away from Home”?

A: Oaks Hotels, Resorts & Suites provide guests with comfortable and essential amenities and facilities including fully equipped kitchenettes, fitness centres, high-speed wireless internet and laundry facilities, to ensure they feel at home. Guests can also order their Coles groceries to their rooms, so they can prepare their meals at ease and in privacy.

Q: Who qualifies for the offer?

A: Any Australian resident over the age of eighteen (18) years old;

who can produce a valid letter on official letterhead from their insurance company, fire or police to clearly prove their house has been wholly or substantially impacted by the October 2019 - January 2020 fires which specifically impacted all Australian states;
evidence their connection with the impacted property (by way of drivers licence, rates notice or other documentation showing the property address); and
who can evidence that their home requires rebuild or substantial refurbishment in order to be fit for occupation.

Q: How are bookings made?

A: Eligible Recipients can make a booking by contacting Oaks Hotels, Resorts & Suites Australian office directly on 1800 954 518. The number will be manned between 9am and 5pm AEST, Monday to Friday.

Q: What kind of accommodation do Eligible Recipients qualify for?

A: Eligible Recipients will be accommodated in a room type necessary to accommodate the Eligible Recipient/s and their immediate family (spouse, partner and/or children).

Q: Can the seven days be split or only taken as one consecutive block?

A: The offer can only be taken by Eligible Recipients as one consecutive block.

Q: When does the offer end?
A: The offer has commenced and will conclude on June 30, 2020.

Q: How long will it take for applications to be processed?

A: Dependent on receiving all relevant documentation, Oaks Hotels, Resort & Suites will process the claim within 24 hours.

Q: Where are the Oaks properties located and how many of them are in Australia?

A: Oaks Hotels, Resorts & Suites properties are located nationwide (up to 53 properties in Australia). For more information on the properties visit www.oakshotels.com/en

Q: What if displaced families need to stay longer? Is there a rate that applies?

A: If displaced families decide to stay for a longer period of time at a certain property, Oaks Hotels, Resorts & Suites can provide a quote for the best available rates.

Q: Does this offer apply for New South Wales victims only?

A: The offer is valid for individuals and families impacted by the October 2019 - January 2020 fires across all Australian states.

Q: Which Oaks Hotels, Resorts and Suites properties are participating?

A: Queensland: Oaks Brisbane Aurora Suites, Oaks Brisbane Casino Tower Suites, Oaks Brisbane Charlotte Suites, Oaks Brisbane Felix Suites, Oaks Brisbane Lexicon Suites, Oaks Brisbane Margaret Suites, Oaks Brisbane Woolloongabba Suites, Oaks Brisbane Mews Suites, Oaks Brisbane Festival Suites, Oaks Ipswich Aspire Suites, Oaks Townsville Metropole Hotel, Oaks Moranbah Suites, Oaks Gladstone Grand Hotel, Oaks Sunshine Coast Seaforth Resort, Oaks Sunshine Coast Oasis Resort, Oaks Port Douglas Resort.

NSW: Oaks Sydney Goldsbrough Suites, Oaks Sydney Hyde Park Suites, Oaks Sydney Castlereagh Suites, Oaks Nelson Bay Lure Suites, Oaks The Entrance Waterfront Suites.

VIC: Oaks Melbourne on Collins Hotel, Oaks Melbourne on Market Hotel, Oaks Melbourne Lonsdale Suites, Oaks Melbourne on William Suites, Oaks Melbourne South Yarra Suites, Oaks Melbourne Southbank Suites.

SA: Oaks Adelaide Embassy Suites, Oaks Adelaide Horizons Suites, Oaks Glenelg Liberty Suites

Mod: Deal title is tagged [BF] which is a tag for all deals related to Bushfire Victims/Volunteers etc. You may choose to deprioritise this tag by using the new front page. Please click 'new' on the OzBargain home page, then 'personalise', then add bf in 'add a title tag', drag the slider to less, then save preference. You may also choose to add other tags to see more/less of those deals (eg your state, other states) or see more/less from particular stores.

For those affected or involved, see the Bushfire Relief event page. You can also use the new front page to prioritise the [BF] tag.

Related Stores


closed Comments

  • +35 votes

    Great contribution! Much better than airbnb

    • +2 votes

      Absolutely! Although it might be tough providing th evidence. Hopefully they'll be sensible and people can pay upfront and get refunded when they provide the evidence.

      • -11 votes

        Eligible till June so maybe not straight away. But might be nice as a cheap holiday for a week


        Why? It clearly states a letter from insurance company, authority police plus rates notice. What’s so “tough “ about that?

        • +2 votes

          when the council is burnt down and the house is burnt down pls find me a way to get a rates notice


            @joshabroad: You don't need a rates notice. They clearly say any documentation to prove you lived there, like your driver's license. I do see an issue for tenants trying to prove the house has been destroyed though, I imagine insurers aren't going to be too keen to hand out that sort of thing to them.


          Right, so who in the past week or two, who had their house burnt down/damaged, has a letter from their insurance company??? And the police or fireries? R

          Sure people back in Oct, Nov or early Dec might (although there weren't as many as in the past week)

          Maybe just think for a few mins before going on the attack. It doesn't hurt.


      air bnb is individuals renting out their houses via the air bnb platform .to make personal wealth …..individuals outside of the fire areas might not be as community oriented (more personal money focused) than those within the fire areas helping each other ….

    • +1 vote

      Is it really that much better though?

      Whilst this is a great initiative, its likely those needing it would need more than 7 days anyway…

      A: If displaced families decide to stay for a longer period of time at a certain property, Oaks Hotels, Resorts & Suites can provide a quote for the best available rates.

      One week is possibly enough to get insurance companies to start covering ongoing costs, so perhaps a good way to fill capacity and lock in some ongoing bookings.

      Good on them though for putting it together and I hope many can benefit.

      • +17 votes

        It is.

        This company is paying out of their own pocket to help victims.

        Airbnb are scummy claiming credit for hosts offering up their homes for the victims

  • +2 votes

    This is great, but I have a genuine question: if you have insurance they would pay for your hotel wouldn’t they? Would this be suitable for people with no insurance or renters?


      I think they can also provide letter from the firies or police.

    • +1 vote

      depends on what policy covers and for how long. i think renters would would get very little as they can rent elsewhere with minimal financial disadvantage ( just pay different landlord) but a home owner (living in the house) they were not paying rent before the fire , and now have a new expense.

    • +1 vote

      yeah not sounding rude but I always thought the same thing. Our house insurance policy covers rental if something happened and I don't know why people would buy one that didn't unless they had suitable accommodation already. Houses can take months to build which can lead to a lot. Also, I know a lot of people are devastated by their house burning down and I think it's just their loss of valuables but if they have insurance, they should get a new one right? I'm not trying to sound cynical or unempathetic because I really do care but just like Fozzie, it's a genuine question

  • +8 votes

    I don't want to be mean, but for clarity, this should read "Targeted"

    • +2 votes

      Moving target? It should have a bushfire filter on it so those affected can easily sort (assuming they even have the time to look).


      Only if bushfires have a target mindset on where to burn next

    • Not targeted. See targeted offers

    • -3 votes

      Set fire to your own house if you want to be "targeted"

    • +15 votes

      Yes but sometimes it nice to have a heart !

      • +1 vote

        Tell that to scummo.

    • +1 vote

      I would consider it a bargain If I was a bushfire victim, better than sleeping in a tent!!

    • +1 vote

      cant get more of a bargain than free

  • +3 votes

    it’s handy for those whose house has been burnt down and they are living in their car, it says letter from police or fire service which is quicker to get the insurance company.

    the accommodation doesn’t seem to be in the fire areas e.g for vic they are in melbourne, but it allows people a place to sleep while they get themselves together and make longer term arrangements, and lodge claims ,etc.

    i think after the last round of bushfires in victoria, there were some issues with volumes of claims and how quick insurance companies responded and people discovered what their policy covered or not e.g value of rental accommodation, etc.

    • +1 vote

      One of the evacuation centers for the East Gippsland fires is in Melbourne

  • +1 vote

    Who lives in a an extreme bushfire area without adequate insurance cover?

    • -1 vote

      Who lives in a an extreme bushfire area without adequate insurance cover?

      I'm going to be brave and say it: Not everyone has/have insurance for their homes (and properties).

      Insurance companies, after all, make money by NOT paying.

      • +4 votes

        Er… insurance companies make money by accurately assessing risk and pricing policies accordingly…. this kind/scale of disaster is irregular and would impact their profits in the following years.

        Sure margins may be improved by not paying, but there is an assumed payout ratio in the risk calculations.

      • +2 votes

        You think you're brave for saying not everyone has insurance? …

        For the people that don't, everything goes well by not paying insurance right up till the point where the unexpected disaster happens and their house burns down. Bushfire area or not, houses burn down in accidents/disasters. Insert shocked Pikachu.jpg


          yeah as I asked above, are these targeted towards people without insurance or what? Because I imagined most people would have house insurance and would cover the cost of rebuild and temporary accommodation right?

    • +2 votes

      Also these fires are so big that I think that non bushfire areas are also being roasted. I guess from now on they're also bushfire areas.


        Don't think so. All the affected areas would be covered under the applicable bushfire attack level zones. Most of east Gippsland would be extreme


      I'd be curious to know what the premiums they would be paying in though area's .

      Because I'm sure its extreme many would opt out .

  • +3 votes

    Well done! Oaks hotel will be my first choice in future, definitely!

  • +1 vote

    Just voting so they get a lot of visibility. Oaks deserves the free marketing. Much better than the AirBnB offer lol..


    Nice thought but it seems the people impacted have to jump through hoops to take advantage of this offer


      Not that huge a set of hoops. It's adequate protection against dirtballs exploiting the offer.


    evidence that their home requires rebuild or substantial refurbishment in order to be fit for occupation.

    Ok, this is better than Airbnb but still. They are providing a free 7 nights. Rebuilds or substantial refurbishments take months.

    Is it their hope just to entice people with a week free, and then oh, seeing as you're here now we offer competitive rates!

    It's good seeing as many places give 0 nights free but it's also clever marketing.

  • +1 vote

    Well done Oaks Hotels.

    Some will dismiss this as public relations, but if you've ever worked in a retail / public-facing business before, you'll know that the administrative cost of what they're doing here would be fairly substantial. I believe they are genuinely helping, and if it leads to some profits in the end, even better.

  • +1 vote

    Some how, I don't see victims of a bushfire scanning OzBargain for deals during a no-doubt difficult time.


      Agreed although the hope is that this post is shared and victims become aware of this opportunity.

  • +1 vote

    well done~! :)

  • +1 vote

    Thank you! I’ll keep the oaks in mind next time I’m looking for a hotel