Fed up with iiNet, Switching to Another Provider, Any Recommendation?

[Deactivated] on 15/07/2020 - 11:24
Last edited 16/07/2020 - 21:34 by 1 other user

Long story short, I am fed up with iinet and other TPG subsidiaries. My list of complaints is long from their customer service. billing problems, and the locked Fetch TV trick.

Does anyone know a better NBN provider that is cheap (I only need 20MBps), and the router does not require VLAN ID Setting (because I would like to keep my router). A bonus would be if the customer service is in Australia.

I have shortlisted a few, and wondering what you think.
Aussie Broadband - rather expensive. More expensive than IINET, so that's a no.
Belong - cheapest at $55 a month on contract, but can't find any information on how to setup the router.
Tangerine - never heard of this, but it is recommended on Whistleout.

Edit, there seems to be debate about tpg subsidiaries, here is the full list from wiki:
AAPT
PIPE Networks
Chariot
Soul
Vodafone Australia
Lebara Australia
IntraPower
iiNet
Internode
RuralNet
Country NetLink
Origin Internet
Octa4
TransACT
Grapevine
Westnet
Netspace
Adam Internet

Internet Broadband nbn

Comments

  • djsweet on 15/07/2020 - 11:31

    Tangerine is garbage. Customer service sucks. They basically use a managed product from Vocus from what I can tell which sucks. I changed from Tangerine to ABB, Superloop and then Launtel. All of which were miles better.

    • [Deactivated] on 15/07/2020 - 11:42

      Thank you, I better stay away. Should have known coming from whistle out….

        • Gekov on 16/07/2020 - 10:02
          +2

          "Stay away from any NBN"???????

          Doesn't apply if you have a Telstra modem with 4G backup.

          I have recently moved to NBN from ADSL and the 4G backup modem, which I received for free, along with the NBN box, during the DIY changeover, is quite reassuring.

          Thank you Telstra.

          • alikazi on 16/07/2020 - 12:32
            -1

            @Gekov: The funny part is where my Home Wireless Broadband suggestion gets negged even though it is a perfectly viable option haha. Just google NBN experience to read horror stories. This post itself is a NBN horror story. My own NBN experience has been a nightmare.

            Not only is HWB much faster than NBN's low speeds at peak times but if you move you can literally plug and play at your new location. All you need to do is update your address with the provider for billing purposes. But we're fans of Tangerine over here so who am I kidding.

            • Ramrunner on 16/07/2020 - 13:14
              +5

              @alikazi: You got negged for saying "stay away from NBN" based on YOUR bad experience.

              Then you sprout 4G with DISMAL data limits (230Gb in as house full of 4 people with 2 teens on streaming services - we would blow that way in less than a week)

              Yes I pay a little more than you but I get about 60Mbps average UNLIMITED data. MUCH more suitable in my case and I'm guessing a lot of cases.

              You suggestion isn't even viable where I live for example as I barely get 2G here.

              It's not WHAT you commented, it's HOW you rubbished another product which is perfectly viable for the majority of people.

              When I read your comment it sounded very one-sided and arrogant. I'm guessing that's why you got negged.

              4G is indeed an option in some cases absolutely. If you had have said that tactfully, I'm sure you would not have got negged.

              • alikazi on 16/07/2020 - 17:36
                -2

                @Ramrunner: No but I did. I did mention "tactfully" in the very first line "You haven't mentioned your location but if you can get decent 4G service…" I guess the one jumping to conclusions without reading properly is you OP.

                Not only that it seems I "hurt" your feelings by saying "Stay away from NBN" when you yourself have posted about your negative experience, albeit with the provider not NBN itself. However you seem to have forgotten very easily how bad NBN roll out was for most people. People who had decent speeds on ADSL got terrible speeds on NBN and so on, me included. I mean it was so bad I believe Optus had to refund about 30-40% of their customers. So I am surprised you are so "attached" to such a terrible service that your feelings get hurt when someone says a slightly negative thing about it.

                As such, I "tactfully" suggested the wireless option, which lacking any information of your usage requirements in your post, was completely fair thing to do. When someone suggests something that doesn't suit your needs the normal thing to do is simply reply why and move on. This strange "you hurt my feelings" trip is not needed. Now feel free to neg this comment and let's move on.

                Oh and the DISMAL data limits are just fine for 2 people with plenty of 1440p YouTube streaming and Xbox online gaming (including downloading updates or new games, you know how big MW is these days), and Netflix streaming is free (data usage not counted) on the service from Optus. :)

                • OMGJL on 16/07/2020 - 23:38
                  +1

                  @alikazi:

                  1. NBN only sucks for those users who's far away from the node, mostly FTTN / FTTC users… The other thing is, there's plenty of satisfied NBN customer, and customer with neutral experience with NBN will keep silence and post nothing on the internet——— why would one complain about something that's perfectly not broken?

                  2. Depends on how far users are away from the 4G towers, the 4G experience might suck too, and the chance of 4G sucks is way bigger, there's too much factor to consider—— is there any 4G interference? would the weather affect signal? how many users is currently connected to this 4G tower? etc.

                  3. 200~300G means nothing. you mentioned COD.MW, last update was over 100G, you might also have steam game to update too, you won't have enough data to even survive steam/battle.net update over a month, not to mention you wanted 4K videos. Don't be surprised when you see a bill shock.

                  • Drakesy on 17/07/2020 - 18:09

                    @OMGJL: Sorry to be the devil's advocate here, but yes as good as NBN is, wireless technology is quickly surpassing it. But i will stop short of saying it 'sucks', although i've only ever had a positive experience.

                    The NBN artificially release slower connection tiers so they have a reason to charge higher prices for an inferior product (helps to pay back the astronomical $50 billion outlay), i'm 100m from the node and would happily give it up for a comparative wireless service.

                    Wireless technology is a viable solution for many, 300gb/month will go surprising far as @alikazi has pointed out for 2 people who just need netflix etc. If you game then i understand you probably will be on NBN anyway due to latency and a 100g update would be in your unlimited plan anyway. I'd assume as more people adopt wireless the increased investment will result in increased data limits.

                    As the OP indicated they only need 20MB/s which 4g/5g would cater for perfectly.

                  • Twix on 18/07/2020 - 16:48

                    @OMGJL: 1) Only FTTN is potentially over 1km away from the NBN node.

                    Most FTTC copper-DPU distances are short at less than 40m & the DPU is good for 150m.

        • corky on 17/07/2020 - 21:26

          How did you get so much data from Optus on a mobile plan? Would love to have that deal.

          • alikazi on 27/07/2020 - 14:00

            @corky: @corky It's their standard deal. It actually just got much better! They're offering 500 GB per month for $75 pm, while I'm on the 200GB plan. If you have your sim card with them then they'll take off $20 from the wireless broadband making it $55 pm and all your data will be pooled. Which means you can access 500 GB + your mobile plan data on your phone or at home. That's the good part. I can honestly tell you 500 gigs is more than enough for 2 people with lots and lots of Netflix, YouTube and gaming.

            The neggers here don't even stop to consider how much data they really use per month. They're acting like all of them use 2 TB of data per month, it's funny. Here's the link

            https://www.optus.com.au/broadband-nbn/4g-home-internet/huaw…

      • Reaper1 on 16/07/2020 - 08:39
        +5

        I found Tangerine Great . I have had Tangerine four years now without any problems.

        • EBC on 16/07/2020 - 11:23
          +3

          Same boat. I have had it since November and no issues. Granted, I am not doing anything that needs super fast internet. With regards to customer service, I have never needed to contact them. The best customer service is not needing to use customer service in my opinion.

          • Kamsi on 16/07/2020 - 12:52
            +4

            @EBC:

            The best customer service is not needing to use customer service in my opinion.

            I agree, I hate calling customer services unless I have to.

        • demmogorgon on 16/07/2020 - 17:20
          +1

          I just switched from aussie to superloop and then to tangerine. And honestly I cant fault any of these three. Tangerine came out to be cheapest as their special price for the first six months. But speed wise they all are very compatible.
          At least in my case.

        • fycycy64 on 17/07/2020 - 09:23

          Yep, and if you do need to get in touch with them, at least it's a local call centre

    • jjjaar on 15/07/2020 - 17:07
      +4

      I’ve only had fantastic customer service from tangerine throughout the order and set up process and no complaints about my 25mbps service.

      • theoaus on 15/07/2020 - 18:28
        +4

        Same here

      • Slinky0111 on 15/07/2020 - 19:32
        +3

        Same here. Great customer service, always happy to try and configure the byo modem. Read on here that their faults departments are more technicians rather than call centre staff.

    • Reaper1 on 16/07/2020 - 08:42
      +2

      Disagree

  • garetz on 15/07/2020 - 11:32
    +39

    You get what you pay for. Cheap = no customer service, expensive = customer service.

    Cant have one with the other in this market atm.

    • jjjaar on 15/07/2020 - 18:30
      +10

      To be fair if you have a decent actual internet service you should never need to know how good their customer service is once you’re connected…

      • garetz on 15/07/2020 - 19:45
        +8

        Unfortunately this is the nbn, you never know when something is going to go wrong. Last week i had a planned outage for 5 hours, and my internet didnt come back up afterwards, the nbn tech that came out had to redo my whole connection in the pit.

        The ISP has no control over the internet service, only their customer service.

        • Randolph Duke on 16/07/2020 - 08:45

          I’ve been on NBN for nearly 2 years and have never had an issue nor the need to speak to anyone - just works.

          • garetz on 16/07/2020 - 10:34
            +1

            @Randolph Duke: Lucky you, unfortunately when you do get a problem, it will be too late.

            • Randolph Duke on 16/07/2020 - 11:57
              +1

              @garetz: I just think it’s the whole vocal due to negative experience thing. I called once in 8 years about my ADSL connection yet you’d think BigPond was the crappest provider in history reading Whirlpool.

              • garetz on 16/07/2020 - 12:07
                +2

                @Randolph Duke: Your experiences are anecdotal evidence at best, you happen to be one of the lucky ones. Believe me, when you need support, and you dont get it, its much worse than when you dont need it, and therefore your connection is fine.

                • Randolph Duke on 16/07/2020 - 14:22

                  @garetz: Lol so your anecdotal evidence trumps mine? I’ve not heard any friends or family complain about NBN connections either. Sure you can find people on the internet with issues but again, those with a negative experience tend to be the most vocal. Majority don’t have issues. I don’t disagree it is painful if you do have issues.

                  • oz-eh on 16/07/2020 - 14:26
                    +1

                    @Randolph Duke: FYI I'm in the IT industry and I have to also deal with some IT Support and I hear people having issues with NBN all the time.

                    To be fair I hear people having issues with their ADSL just as much.

                    • hunterhalo on 16/07/2020 - 17:05

                      @oz-eh: True, they had a cabinet just less than 20m away but instead of spending time and routing my cable to it, they some how connected me to a 950m cabinet away. Therefore even if i wanted to it is impossible for me to get bare 50mbps let alone be 100, max line 28, so im out of luck to ask nbn to comes down and reroute it as it meets the minimum 25 already

                  • cloudy on 16/07/2020 - 21:19

                    @Randolph Duke: People who complain are usually loudest.

                    99% of the time, it’s fine for most people, but when it doesn’t work, it seems to happen to occur at the worst time, or whatever and people get all angry and demand call centres pick up the phone within 2 mins or else it feels like your on hold for 30, etc.

                    You can tell which camp people sit when you read what they write and how it’s written.

          • oz-eh on 16/07/2020 - 14:24

            @Randolph Duke: guess you are lucky.. first few weeks after install was fine for me. then suddenly started getting dropped out (maybe about few times every hour). Problem wasn't fix for a few weeks and took 4 x technician visit.

            Worked perfectly for about 2 months then started getting drop out issue again. This time its a different issue but still I can see many people having issues like me.

            Mine is HFC by the way.

            Have had Optus cable in the past and never had any dropout and also been with ADSL for 20 years + and everything was stable. After switching and having constant issues with the NBN I was considering switching back to ADSL but it wasn't possible since you cannot switch back once you switch over.

        • paulojr on 16/07/2020 - 22:59

          This is a really critical and excellent point.

          NBN stability is just not there yet at least with any of the reduced cost technologies like HFC so managing outages is absolutely vital. NBN provides no automatic service correction functionality (as was originally promised by the politicians but eventually removed to save cost) Yes the devices in theory have lots of diagnostics but nothings done with it by NBN from what I understand chatting to various people that are ex-NBN.

          With one of the services I'm looking after for the family (Optus NBN) it has had up to 26 micro disconnections in a single day and large outages in the order of 6 hours. Optus is impossible to get in an outage and even if you get them they won't contact NBN to lodge a fault or record the details for follow up (they shut down chat on their crowd system, don't provide direct email support or any way to "record" the incident for follow up). They also force you to use there sub-standard routers and threaten not to support you if you change the routers which in my case don't reconnect after a micro-disconnect leading to a total outage (manual power on off required) They also lock the phone sip details meaning you actually must use their custom poor quality devices for at least phone if you intend to get phone from them. I've had to engage TIO directly to investigate NBN issues that would seem obvious enough to fix because of this gap in how the retailer can opt not to raise an issue to NBN and the customer can't directly raise a case themselves.

          A top quality provider will do things like
          a) communicate to you about upcoming outages (many are known) and even unplanned outages as they occur
          b) provide a fallback capability like 4G to keep you going
          c) act immediately on an outage, do their own testing and contact NBN for you to get it fixed then retest.
          d) other things I'm not even thinking about.

          A top provider will do more than just send you bills and charge your account. I suspect the higher cost ones like superloop and Aussie are doing some or maybe all of these.

          I'd love to see a blow by blow comparison on all of these companies seeing exactly what each does and does not do for you.

          With Optus the TIO has confirmed to me that they are not legally obligated to inform customers of upcoming outages for NBN so a lot of this stuff you'd assume is mandatory is not.. (e.g. hence your provider makes a big difference if your on a hybrid technology like HFC. (which is probably most of us!! Thanks current cost cutting government!!)

          Of course if your lucky and on quality infrastructure maybe you can get away with poor support! ;)

          • oz-eh on 17/07/2020 - 01:38
            +1

            @paulojr: I am with internode and while I know many people have claimed their support are bad since IINET/TPG took over but so far I have to say when I had NBN problems they were relatively quick to respond and do actually follow up.

            I know that they could only do so much since it is NBN's infrastructure but I would imagine my experience would be a lot worse if I am with another ISP.

  • orangecarpet-22 on 15/07/2020 - 11:33
    +43

    25/5 is $69 on Aussie Broadband, SuperLoop - the most reputable providers, that don't oversell their network and can prove it by publishing CVC data. Both have customer service in Australia. No contracts.

    The price difference between the pristine top shelf and the trash oversold Vocus Layer 3 resellers is like a coffee a week. It isn't worth the hassle that you've described to save a few bucks (hint: you're not saving anything if you value your time).

    AussieBB, first month free with FIVESTAR - give it a go, nothing to lose. Both don't require VLAN ID Setting. Also, with the first month free you can connect on the 100/40 plan and then schedule the change to 25/5 - maximise the bargain.

    You can also scratch a few dollars off if you don't need unlimited data.

    • [Deactivated] on 15/07/2020 - 11:43
      +3

      Oh wow, thanks for the code as well. I think Aussie bb is the way then

      • BanannaMan on 15/07/2020 - 13:25
        +14

        You need to signup to Aussie BB to see how the pros connect & service customers
        Been with them since Nov - never looked back

        • wozz on 16/07/2020 - 07:23
          +16

          Agreed aussie bb. Heaps impressed with their customer service. So over dealing with overseas call centres who don't know what they're talking about.

        • neonlight on 16/07/2020 - 22:08

          Not really they still cannot work out VoIP can't call out for me despite I had it for two months and logged a call never had a call back

          Also price isn't good after 6 months goes up $10

      • Latrentis on 16/07/2020 - 21:23
        +3

        You won't be disappointed. Signed up with ABB a few months ago have excellent speeds and rarely drops out. Customer service amazing. No overseas call centre to deal with. Can't go wrong.

    • Zondor on 16/07/2020 - 07:47

      Superloop have gone really downhill lately. I have to deal with them on behalf of alot of my clients and their response times are crazy long whenever I have called them.

      • pharkurnell on 16/07/2020 - 15:53

        We use them at work …. as they say - if you dont have something nice to say

    • Klogg86 on 16/07/2020 - 14:37
      +3

      Agreed. Aussie BB all the way.

      You pay a very small premium for MUCH better customer service and a quality connection. I've been with them for 2 months now, 5 star provider.

      • PleasureMe on 17/07/2020 - 00:12
        +5

        I’m happy to pay a few dollars extra to keep Aussies employed (ABB) rather than people in a Phillipines call canter (TPG). Ultimately the reason I moved from TPG to ABB was the call centre staff. They used to drive me crazy reading off their scripts. With ABB, you can have a normal conversation that doesn’t feel like you’re talking to a robot.

        • Hamlet on 18/07/2020 - 11:59

          Those Filipino workers are just doing their job…

    • morebunnings on 17/07/2020 - 09:33

      Agreed.

      And when your internet does go down, you can reset the port on their end via the ABB app without even having to call them (useful if your connection goes down a lot).

    • silenthillrocks on 18/07/2020 - 09:11

      $65 on superloop, actually

  • Mines on 15/07/2020 - 11:34
    +14

    Been with ABB for over a year and never had any issues. Customer service is apparently top notch but haven't had to contact them yet.

    • dirtybigbjelke on 15/07/2020 - 11:50
      +4

      They called me in person a few days after my install to check how it was going. Like iiNet used to be 15 years ago

      • Big Trev on 16/07/2020 - 16:53
        +3

        Yeah, that's exactly what I thought. They are what iiNet and Internode used to be.

    • BanannaMan on 16/07/2020 - 09:48
      +18

      I've called them like 3 times - been amazing every time

      Their app is also "world class" - you can check for faults, do line tests and even pit tests from the bloody app
      Its insane - I'm still in awe how Aussie BB have nailed the experience while all the other ISPs are still playing catchup

    • Antikythera on 16/07/2020 - 09:51
      +1

      just signed up with ABB. perfect product and service so far. I found a $10 per month discount for first 6 months for ABB which swayed my decision. i believe you can also find first month free deals which works out about the same. also any customer can give you a refer a friend code to get you both a one time $50 discount.

      other companies with excellent reputations include Superloop and Future NBN. you get what you pay for though.

      • chriise on 16/07/2020 - 10:48

        can you stack that referral with the 1 month free/$10-6mnths discount codes?

        • Twix on 16/07/2020 - 21:45

          No stacking. Pick one option.

      • neonlight on 16/07/2020 - 22:12
        -2

        Only lasted six months isn't good though.

        It should be $59

  • jimbobaus on 15/07/2020 - 11:36
    +16

    My list of complaints is long from their customer service. billing problems, and the locked Fetch TV trick.

    They ALL lock the Fetch, it is in fact Fetch who does it
    If you care about Customer Service and Billing … then

    Aussie Broadband - rather expensive. More expensive than IINET, so that's a no.

    Needs to become a Yes.. they are literally the only ones on your list (and in general) who:
    Have 100% aussie based call centre (in regional VIC)
    are highly rated for their service and after sales support
    manage their bandwith to ensure people get what they pay for (something a lot of lower end RSP's do not do hence why they can be so cheap)

    when it comes to NBN.. You literally get what you pay for.
    If you pay peanuts you will always get monkeys

    • djsweet on 15/07/2020 - 11:50
      +4

      I would rank Launtel along side ABB.

      • Twix on 15/07/2020 - 13:14

        Launtel are getting there but not just yet. Launtel have direct connection to about 30 POI, about 20 POI more coming in the next couple months & Vocus for the remaining POI.

        ABB have direct connection to all 121 POI.

        • djsweet on 15/07/2020 - 13:53
          +1

          Yes, it is annoying that they have use Vocus for L2 transit at most of their POIs. Thankfully they are not using a L3 managed product so they avoid most of the Vocus related issues. However, they do meet all the criteria Jimbobaus listed as only being fulfilled by ABB.

      • chriise on 16/07/2020 - 10:59

        Launtel 100/40 plan is $4 a day. That's $120/month. That seems way over priced unless I'm missing something?

    • Chandler on 15/07/2020 - 13:09
      -1

      Have 100% aussie based call centre (in regional VIC)

      Whilst I agree with your comment, one (possibly unpopular) opinion of mine is that the call centre shouldn't matter. Post-install (10 months) I haven't called my ISP (Superloop) as I haven't had any issues.

      • Twix on 15/07/2020 - 13:29
        +7

        It shouldn't matter but when your dealing with faults it can make a huge difference in having your NBN fixed.

      • veej on 16/07/2020 - 11:51
        +2

        You might change your mind once you realise that when Covid started all of the overseas call centres shut down and left their customers hanging with no support. Customers were left with faults they couldn't get any assistance with.

        • MementoMori on 16/07/2020 - 16:17
          +1

          I know someone who has been without a mobile phone service at all for almost two weeks - no inbound calls, outbound calls or data.

          Did a port that screwed up just as Philippines went into full lock down…

          This was with Boost (Telstra), and there are cheaper providers than them…

      • MementoMori on 16/07/2020 - 16:16
        +2

        The call center doesn't matter until you have to call them.

  • Ryanek on 15/07/2020 - 11:38
    +2

    I moved from iiNet to Leaptel and haven't looked back. I even moved from a 100/40 to 50/20 connection and I haven't noticed any difference.

    • [Deactivated] on 15/07/2020 - 12:12

      Leaptel uses vlan apparently

      • hashtagbargain on 15/07/2020 - 12:43

        Does launtel use vlan tagging?

        • Twix on 15/07/2020 - 13:04
          +1

          Nope, Launtel is IPoE.

  • Hybroid on 15/07/2020 - 11:41
    +13

    Pretty much all you're going to hear all day long is ABB is worth it and you get what you pay for. Give them a try.

  • Sideswipe on 15/07/2020 - 11:44
    +5

    ABB is top notch. Great customer service when you need them.

  • Caped Baldy on 15/07/2020 - 11:46
    +2

    A family member signed up to the belong 30/20 plan and said when the router came in all he had to do was plug it in and connect to the NBN box. I'm guessing he also had to set up the SSID and password, but it all seemed straightforward.

    • savemore on 15/07/2020 - 12:08
      +3

      I'm currently on Belong. I was with them a couple of years ago, then when returned back to Australia, decided to sign up with them again. I too was similar in that I didn't want to have endless number of modems. They did give me the option of not having a new modem, but it made sense to replace a 2+ year modem with a newer one.
      Not that I've had to contact them for customer support (only had 1 time where Internet cut out, but was resolved before needing to contact them), but I suspect this would be difficult. FTTP, Starter 12 month contract, $55 / month, 30Mbps, $20 referral.

      • Caped Baldy on 15/07/2020 - 12:20
        +1

        I feel like the $20/month saving is worth the painful customer service especially if you only have to contact them once or twice a year.

        • abctoz on 15/07/2020 - 12:27
          +2

          $20/m over 10 years = $2400 ;)

    • berry580 on 19/07/2020 - 07:28

      Same.
      Moved house recently. Sign up in both occasion is painless with Belong

  • Wilkshake on 15/07/2020 - 11:48
    +2

    ABB or Superloop are the way to go

  • RyanMK on 15/07/2020 - 11:57
    +3

    Another vote for Aussie Broadband here. Moved from Optus to Aussie Broadband 2 months ago and my only regret is that it took me that long to switch!

    As someone above has mentioned, there are usually discount codes you can use to bring the cost down a little. You can find them here.

  • abctoz on 15/07/2020 - 12:01
    +1

    if u want cheap flip is $50 for 25/5 (probably closer to 20 i'm guessing) 2mth contract, voip is +$3, no vlan id required unless you're on fttc iirc, ping isn't great but doesn't bother me. had no problems with them so far do everything online and just email for support they usually reply within 24hrs

    • backupper1 on 16/07/2020 - 14:10
      +3

      Thanks a lot !
      Was looking for such an answer instead of the usual ABB song n dance.

  • scrimshaw on 15/07/2020 - 12:07
    +1

    Have been with Aussie Broadband and currently with Superloop. Both are good providers.

  • DarthAntz on 15/07/2020 - 12:36

    I'll lose my iinet email addresses if i change, right? I've been with them nearly 20 years. Has anyone been able to retain their email address after moving on?

    • hashtagbargain on 15/07/2020 - 12:41
      +7

      lol no that’s how they entice you to stay. All the more reason to use a separate email provider.

    • Agarwal on 15/07/2020 - 12:44
      +6

      You will. Though it seems you can pay them $25 a year to keep them.

      https://help.iinet.net.au/closing-iinet-account-or-changing-…

    • Gareth on 15/07/2020 - 13:06
      +13

      To paraphrase an old proverb;

      The best time to move away from an ISP e-mail address is 20 years ago. The next best time is now.

    • Zondor on 16/07/2020 - 07:49
      +6

      You can pay to retain your emails but that's the trap. Just change it to forward to an external address and drop everything into another provider.

      ISP emails are hot garbage anyway.

    • soan papdi on 16/07/2020 - 10:11
      +2

      This is the best time to get your own domain and use that for your email address. You can set up forwarding to a free gmail account and set up a "from" address within gmail. Or you can pay someone like Fastmail to host email to your custom domain.

    • dirtybigbjelke on 17/07/2020 - 09:26

      I just went through this. Wrote down all the critical accounts/services I used my iiNet email for and one by one changed them over to gmail. Took a few days of doing but wasn't too onerous apart from Uber deleting my account but they re-instated it a day later. I paid to keep my iiNet email and monitor it weekly to see if anything I forgot is important otherwise it will act like a spam trap.

      • DarthAntz on 17/07/2020 - 09:29

        Thanks everyone here for this advice. I have to move my senior parents on from this, and theyve had the email for close to 20 years. It can be done.

        Currently Im the other way around and my gmail accounts are my spam traps. at least its easier to search and delete.

        I'll get them onto this project of going through and moving their email slowly over time.

    • Pigey on 18/07/2020 - 01:44
      +1

      Find someone who is still on Iinet and then migrate your mailbox to their account. Each NBN account gets 20 email addresses.

  • fozzie on 15/07/2020 - 13:01
    +5

    Please got with Mate! They are incredible. I do have the fastest speed (100/20) and usually have 80/30 (so upload speed seems faster). It's $59 for 25/5 or $69 50/20 $79 80/20. If you add a sim they also knock $10 off the sim.

    • Hybroid on 16/07/2020 - 00:16
      +3

      Started off with Mate Communicate but their speeds got so bad in evenings and weekends had to switch to ABB. Never looked back since.

      Same router (bought from them), same setup, same everything. Considerable difference in network quality though.

      • fozzie on 16/07/2020 - 01:44

        Well it works really well for me, so sticking with mate.

    • savage bargain on 16/07/2020 - 11:11
      +2

      +1 for Mate

      They have Australian service centres, are a bit cheaper than ABB, and have been as helpful as they possibly can be as an RSP when our old lines needed NBN to repair it.

    • Dr-StrangeLove on 16/07/2020 - 20:15

      Are the speeds good and reliable with HFC? Just applied today. Fingers crossed

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