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Telstra nbn 100 Unlimited (FTTP/HFC) + Home Phone $90/M (12 Months) - No Contract/Fee + Free Modem (Telstra Company Stores Only)

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I'll start by saying I hate dealing with Telstra, but the service provided has been reliable so have not had to deal with their poor customer service much.

I believe it's a deal because for $90/m (for the first 12 months) you get unlimited NBN100, phone line and calls, a new modem with 4G cellular backup, free install, no contract and 3 months of Binge.

There are cheaper plans, but they generally don't come with a modem or have free cellular backup, or Binge for 3 months.

Short version so you don't need to go though the pain I did:
I have to move from Telstra Cable to NBN as Telstra Cable is finally getting cut off. There is an unadvertised in store special that offers $20 off per month for up to 12 months on Telstra's $110 "Premium Speed + Unlimited Data" NBN100 plan. The deal appears to be available from Company owned Telstra Stores only. There is no commitment, no connection charges, and a free modem with 4G cellular backup.

It is a current discount available to all customers moving to NBN or moving to Telstra on the $110 plan. But only available at Telstra Company stores.

Longer Version:
I moved to Telstra Cable from ADSL a few years ago, as NBN was not available in my area and Telstra was the only option for higher speeds.

When NBN came and my neighbours jumped across to NBN they complained about NBN having continual outages and poor performance, so I stayed with Telstra, and only had one outage over the last couple of years.

Telstra Cable is now being turned off and I have no choice but to move to NBN.

I'm currently paying $89/m for unlimited uncapped Cable and home phone with calls. I'm getting between 93-110Mbps so can't complain there.

I thought I would try changing plans the least painful way by reaching out to Telstra via Social Media, but they just said the retail plans are all they can offer ($110/m).

I called Telstra to see if I could just move across to NBN without any changes and have the same speed and pay the same price. They said no problems it would only cost $1 more a month making it $90, I said ok happy to do it. But after faffing about for 30 minutes they read out the conditions and told me that was the NBN50 service. I told them that was not the same as I was already on 100+Mbps. They then said they could only do it for the retail price of $110. They suggested visiting a Telstra Shop as they can offer discounts the call centre cannot. This whole process from waiting on hold to giving up took over 1.5 hours.

I visited my local Telstra shop for the first time, they also said it shouldn't be a problem keeping everything the same, and again tried to sign me up to the NBN50 plan for $90. I again pointed out this was not the same. They then told me they are a franchise store and they do not have access to the discounts that company stores have and told me which stores nearby are company stores.

I visited one of the suggested company stores and was told there was a 4 hour wait to speak to a consultant. So left.

I visited another Telstra store today and was told the wait was 30 minutes, and they would call when someone was free. This was ok today as I had other shopping to do anyway.

When the appointment came they also offered to put me on the NBN50 plan, I again told them that was not the same. Then they told me it would be $110, I said that was too much and I'll go with mate or one of the others instead. They then looked through the list of promotions available on screen and found there was a $20 a month discount on the $110 plan for up to 12 months available. No install fee, new modem (same Gen 2 as I already have), no contract.

It really should not be this hard to retain a customer.

Edit: FTTP or HFC ONLY for new customers. YMMV for existing customers NBN100 using FTTC/FTTN

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closed Comments

        • +1 vote

          100/20 without a doubt

  • +3 votes

    Well my migration from Telstra Cable HFC to NBN was interesting one. It happened in September last year.

    I was on their Telstra Cable 100Mbps + phone line rental + local calls + international calling pack for $90 per month.

    When I was forced to migrate to NBN I told them over the phone that I should get NBN 100/40 + phone line rental + local calls + international calling pack for $90 per month, as they were supposed to keep my benefits as part of the migration. After a few CSRs saying I have to pay extra $30 per month for premium speed (they were offering NBN 50 for same price which I said is slower than what I had earlier), I raised a complaint and finally a CSR was offering premium speed (NBN 100) with no extra cost. I recorded it as it was done via chat.

    Then the transition happened, and I got the bill from Telstra and was charged $30 per month for NBN 100. I then raised ticket to Telstra, and after a few times, and a couple of months, they managed to refund the overcharge, and delete the monthly additional cost in their system.

    So now I have NBN 100/40 + line rental + local calls + international calling pack for $90 per month. I am happy even though their call centre now has terrible service.

    • +1 vote

      Great deal you got. I did not get international calls with it. Few months later they tried to charge me the speed boost for $20. Lucky I got reference number filed so I can complain with it.

      It's better than ABB with 4G backup and free modem

      It was also month to month no contract I did so a year ago also on 100/40

  •  

    There’s also other benefits with Telstra Plus like 6 months free Binge, 1 month free Foxtel Now, 1 month free Netflix, discounted Kayo and Telstra TV whatever that is.

  • -2 votes

    Unless Telstra can communicate with blizzard on download speeds or game companies on speeds sure.

    1080$ a year, better just buy a Nvidia 3080 for that price, best deal you'll get.

    • +3 votes

      Dude I think you need to take a break from gaming, you're not making sense. Brain go bad bad

      • -1 vote

        https://www.gizmodo.com.au/2020/09/aussie-broadband-is-getti...

        Yeah you do need a break, listen to your own advice.

        • +1 vote

          Whoooshh

        • +2 votes

          I don’t think that’s going to help with PS4 downloads when PSN is supposedly throttling speeds. Last large patch I downloaded was throttled to below 10Mbps while ABB reps said the CDN was no where near capacity. So the bandwidth was available we just weren’t getting it thanks to PlayStation.

  •  

    I had to move from 120/4 to 38/16 for the same 79 price. Now they are making me go on a 90 plan with a $5 discount. I guess it suffices. Reliability is fine, but enough flakiness to make me look for better.

  • +1 vote

    This is 100/20. I'd much rather go with MATE for this sort of money, Telstra are just awful to deal with at the moment if anything goes wrong.

    • +1 vote

      Same with mate communication. They are a reseller and talk tech to the support L1 people are like talking to a wall.

  • +4 votes

    I'm in the exact same situation as you but I am very close to just throwing in the towel and leaving Telstra. Tried to swap over to nbn over their ridiculous online chat and the online consultant was replying to me once every 30 minutes at best. It literally took a whole day to ask a few questions and go through the usual terms and conditions etc. Then he disappeared (I suspect his shift ended). The next morning someone new replies to my message from the night before and he says we need start over. I gave up when he wrote "may we start with your address. I need to check what service is available in your area"

    Companies these days must only hire idiots with zero intelligence and common sense

    •  

      Don’t think it is just the people they hire.
      They don’t train the people so that there is consistency.
      They don’t have consistent processes either.
      They have a system like messaging which frustrates users for having to be on a ticket for extraordinary length of time to get anywhere.
      Overall user experience is pretty shite.

  •  

    Isn't $89 normal price for 100mb nbn

  •  

    I have been on this plan for 2 years now with no price change…. wander if the one mentioned in this thread actually does drop the $20 discount after 12 months or if like my plan just carries over.

  • +2 votes

    I was always the first to defend Telstra always saying yeah customer service is not great but service is reliable. I was with Telstra for a solid 6 years, over 3 properties starting with ADSL 2+, switching to cable, then to NBN and transferring service to a new property twice. I had two mobile plans with them also and then switched to a sim only and cancelled one. In that time I also had a Foxtel bundle on and off I think 2 or 3 times.

    I'd like to say I have a lot of experience with Telstra, I have stories that would sound completely unbelievable if I told you but I don't have days to explain in detail and I'm not about to start a book. After this 6 years I switched my NBN over to Aussie Broadband nearly 5 months ago.

    To put it mildly Telstra are the biggest f*** ups and time wasting people on earth. I will argue that this $20 credit per month is not worth the hassle. It really isn't.

    I used to work for Optus for years as a call centre rep in a few departments so I know how telecommunications systems and processes work. There are many other companies that are just as reliable with the same speeds as Telstra when it comes to NBN.. Telstra are not King anymore.

    Paying $10 or $20 extra with another provider per month is nothing compared to the hours of hassle or not even getting through to Telstra to fix when (not if) something goes wrong!

    Also I had this 4G backup modem, I still do using it with my Aussie Broadband service. The 4G backup service with Telstra is not the speed you get on your mobile, it is ADSL 2+ speed. It's a 4G sim on the 4G network but the speed is throttled to ADSL speeds.

    For comparison: My Aussie Broadband is $99 per month, I believe they are still doing a deal with $10 off for new customers so $90 per month for the 100/40 plan. I'm on HFC NBN still using my Telstra modem lol.. My speed went from about 94Mbps with Telstra to 107Mbps with Aussie BB.

  •  

    So you get a free modem, that most people who have NBN would typically have anyway… Most companies operate without contracts to get customers… And $90is a premium price tag for a monthly unlimited service offered at 65 to 80 by competitors. I see no deal here from Telstra

  •  

    Everyone's sharing, gotta share too.

    Recently signed up to this deal, same Cable > HFC migration. Absolute nightmare experience.

    On my first month's bill I'm getting slapped $340 for Connection Fee and Professional Installation, which was not discussed at any point in time over 10 or so calls and swapping between 10-20 reps through the app etc. Even the escalation / complaints department ghosted me for about a month, lol.

    Whole process took about 3 months, so most things were lost in translation within Telstra.

    Now they are arguing this charge is gonna stay, asking me to refer to the CIS Summary, but they sent me like 3 of them because my order was cancelled three times for no reason at all. So all those Sales reps just kept logging in new orders.

    Just gonna TIO, not wasting any more time than I already have.

    Big warning though, not sure what happened with Telstra these recent years but if shit hits the fence, you're f***ed basically.

    •  

      Why did you even think Telstra was a good RSP to begin with, esp locking users into long contracts.

      •  

        Hahaha, please don't laugh at me but I've been a Telstra customer for almost 10 years now…

        Had two landline x internet and three mobile services.

        Would've stuck with Telstra on my other landline if they were willing to give me any sort of discount, but they wouldn't so I swapped one to Vodafone.

        Shows how much they care for their long term customers lol.

        0 Attempt at a "Good Customer Service" even for their long term customers.

        That being said, most the time we stick with providers for convenience, but when shit genuinely hits the fence… it's pretty difficult aye.

        •  

          Pretty much.

          Landlines do not exist anymore now that we have NBN

  •  

    Hm I am currently with Telstra's old plan ($90 unlimited + $30 speed boost - $15 discount for a year) so I am paying $105 a month.
    Can I switch to this plan?

    •  

      $90/m (for the first 12 months)

      Since the promotional pricing is only for the first 12 months i'm guessing it's limited to new NBN customers only. If you on cable rather than NBN you may be eligible but if you are on NBN already then no.

      •  

        That sucks, thanks for your reply!

  • +1 vote

    I’d had Telstra cable for 20 years before they forced me to go to NBN. Same problems as OP. Tried to screw me for half speed but not drop the price. Clearly unfair conduct. I had to complain several times and threatened to go to ACCC before they relented and put me on Premium plan with no extra charges. No point in arguing your case with low-level clerks atbTelstra. You need to escalate your case so you talk to people who understand consumer law and unfair practices.

    •  

      Hi mike001,

      I'm caught in the same situation as you. Could you ask how to went to ACCC to file a complaint? I've tried to message you but it seems that functionality has been disabled. Thank you. :)

  • +2 votes

    I did the same last year when I switched from cable to NBN. They moved my plan over and applied 90 per month for NBN100.

    However, last month there is an extra $30 charged on my bill described as "speed boost". Turned out the 12 months expired and now I have to pay $30 more per month for the 100mpbs speed. I tried hard on online chat with Telstra but got no luck to keep the same price and speed. Now my plan has been downgraded to NBN 50.

    Considering switch to Aussie Boardband or TPG recently.

  • +1 vote

    Not a good deal. I’m with Optus getting 100/40 HFC NBN for $80 a month.

    On the $70 a month plan plus the speed pack is $30 a month. But I was offered $20 a month discount to match TPG without much hassle or haggling.

    • +1 vote

      That's great for you, but at the moment Optus are $95/m + $99 startup fee + $252 Modem cost.

    • +1 vote

      Optus price matches?

  •  

    I went through the same dilemma earlier this year when told that my Telstra cable was about to cease and that I had to go onto NBN.

    After going through the same rigmarole with Telstra about not giving me the same cable speeds (only the NBN50 option) I decided to go with Aussie broadband which I have to say has been great.

    HOWEVER

    I decided to keep my cable account active as a kind of back up for the first few months as wasn't sure what to expect with the NBN.
    I didn't realise that when the NBN connection was made it didn't remove my cable connection and that remained active.
    Its been like this for the past 8 or so months and is still going strong despite warnings that it would be disconnected back in March.

    OK I acknowledge that I am paying more than most for two separate internet connections but I have dropped the Cable plan down to the basic level and run my home network off that and do the Wifi and Streaming via the NBN.

    I keep meaning to knock the cable on the head since the NBN is working just as good, but I just don't have the heart as this is working perfectly too and has provided a good service over the years.

    •  

      run my home network off that and do the Wifi and Streaming via the NBN.

      Ahh no I don't think you are. You can't run both at the same time. It would be on the same coaxial lead in which would now be switched over to nbn when the arris is attached to it and you cant split the connection

      •  

        Ahh no I don't think you are

        I'm impressed you know more about my set up despite the fact the you don't live with me - but I can assure you that I certainly have both connections coming into the house.

        I can see my NBN modem happily flashing away connecting to my D Link router, and I can see the separate Coaxial line plugged into my Telstra Gateway modem which is happily flashing away connecting to my network switch.
        They are also connected to separate computers in the home which are working independently from each other.

        Also I have been able to fall back on each others internet service when either one of them has temporarily gone down for one reason or another.

        •  

          Has the Telstra Cable broadband ever dropped out? Just trying to think why you'd want to have and pay for TWO broadband connections. Seems a bit rich to me.

      • +1 vote

        You are wrong. @harveyworld had Telstra Cable Broadband, he was moved on to NBN FTTC/FTTN. So this is why he CAN have Telstra Cable AND NBN (FTTC/FTTN) Connected. Why? Because he said that Telstra could only offer him NBN50, thus based on process of deduction he does not have NBN HFC. Thus can use the Telstra Cable and the phone socket at the same time.

        • +1 vote

          Correct!!

          •  

            @harveyworld: Anyone reading your post could have easily found that out :)

            •  

              @Turd: Telstra initially sell only 50/20 on sign up even on hfc so no you shouldn't assume that it would be fttc/n. Only fttp can be placed as a initial order of 100

              •  

                @Dezeption: That's terrible!.

                Telstra is the worst, so much bs bureaucracy.

      •  

        Further more.. YES You can actually split the HFC cable signal into two connections.

        Ever noticed why your arris Black NTD has two ports? One is covered with a sticker and labeled UNI-D 2, UNI-D 1 is the one above it uncovered.

        Watch this video/setup - https://youtu.be/3P6_uMtulWE?t=65

        •  

          That's a split at the router. What I said was a split in the lead in to run a cable and nbn hfc which you can't

          •  

            @Dezeption: Ah ok yes but then see the video… it shows the split HFC signal for TWO HFC setups two NTDs at the one LOC ID.

            •  

              @Turd: They would both be on the same lead in so, you won't be able to mix nbn hfc and no nbn hfc, which is what I read from the post. Also generally if they had telstra hfc they would be moved to nbn hfc 99% of cases

              •  

                @Dezeption: So OP is that 1% of cases?

                I suspect it's higher than that.

                •  

                  @Turd: Higher to the optus hfc network being changed to fttc/n but telstra is very low.

  •  

    I was loyal to Telstra for 3 years until I came to a point recently where there was no way to contact a customer service rep.
    Called Optus, call picked up in less than 3 rings, moved all my NBN and mobiles over. The rep even got me a better deal on my business lines.
    Seems like there are actual "humans" in Optus, and they are able to send emails to follow up with me.
    Absolutely not worth taking the risk with Telstra anymore.

    • +2 votes

      Called Optus, call picked up in less than 3 rings

      Bahahaha that was because you weren't a customer yet. That got you on the hook and now its a line sinker. Try calling them now.

      I've had no issues with telstra, always have a rep assigned when I have a issue

      •  

        ^ This

  •  

    +1 for the great story not for the deal

  •  

    This should just be available as an ONLINE deal.

  •  

    Have tried several Telstra stores both licences and Company stores
    I have been told by licence stores its only a $20 discount for the first 3 months or 12 months from company stores.
    I am awaiting for chat on the app to reply but nothing yet
    How do i get the $20 discount for the full term of the connection?

    •  

      Switch to a different provider and you'll be saving

  • +2 votes

    I just called Optus and got $85 per month for 100/20 with fetch tv (1 channel pack).

    •  

      How did you get that price from Optus? They told me the best they can do is $90 per month for 100/20 with fetch for 6 months only. Then revert back to $110.

      • +3 votes

        There's huge variance between reps. I called twice on the same day and second time I got an awesome guy. I ended up getting a $15 discount on the speed pack upgrade and also $10 per month off for 12 months, the plan has no contract so in 12mo I'll reevaluate.

        •  

          Hi. Are you able to private message me who your contact was? You have private messaging turned off on your side.

          • +1 vote

            @SSJX: Won't help you can't request a specific operator

            •  

              @Dezeption: David it was wasnt it?

              :D haha or Sanja?

  • +2 votes

    I got the deal via the Telstra store in Eastland. I rang them up and they looked it up on OzBargain!

    Thanks for the deal!

    •  

      Why did they look it up on OzBargain? Couldn't you get it without it or are their systems/staff so hopeless they have to check their offerings from outside their company?

    •  

      is that the Eastland store in Melbourne ? I thought it was all closed under stage 4 …

      • +1 vote

        walked past northland telstra and they were doing "by appointment only", mihght be the same?

  •  

    Make sure the nbn tech, who comes to install your arris cable modem, reterminates your connection in the pit and the side of your house. Especially if its an old cable connection from 5+ years ago.

    •  

      They won't even bother unless they see that the signal is severally degraded from their ipad. Asking them would be a "no need" or "yeh sure no worries" but it didn't happen, you just feel better thinking it did lol

      •  

        You're probably right however it doesn't hurt to ask on the off chance you get a good tech. Maybe mention you were having intermittent dropout problems on the line before nbn.

  •  

    Fine, I'll upvote. Not really certain its such a great deal (I was on $79/m cable unlimited with 115mbps down) but I guess ill have to relent. Was hoping internet prices come down gradually but they seem to be increasing. As if we arent already paying too much in Australia and for worse speeds.

    Had to negotiate a bit on the phone when Telstra called to book the Cable > NBN switchover but they relented quickly when I mentioned others getting this plan. I also cheekily asked about the 40,000 points (listed on their site for this plan) and dude on the phone says ill get it (but I seriously doubt it - he had to check with manager , and came back saying yes you can redeem points on the app!? Not what I asked). Anyway $90/m for 12m with a modem is decent considering ABB price hike. Might return modem/leave after 12m

  •  

    Not worth dealing with Telstra, worse customer service, go with mate communicate.

    •  

      Not for me, must be your attitude. Best deal I got was with them

      •  

        I prefer dealing with aussies, I guess that's me.

  • +1 vote

    My cable connection is soon to be disconnected so jumped on chat last night and mentioned I'd seen this deal online and was told I was eligible so signed up. Also got Binge and the 40000 Telstra plus points. For me, I'm paying the same as I was before and instead of 100/5 I'll be (fingers crossed) getting 100/20.

    • +1 vote

      Save your transcripts and ref number because you might need them

  •  

    Can anybody advise what happens when you cancel your NBN? Does having it already connected mean you can instantly reconnect, and no reconnection fees in future?

    • +1 vote

      Yes no reconnection fee. Unless you order a NEW service at the same property.

      If RSP is trying to charge you a reconnection fee then dont join them, they are lying to you.

      •  

        Cheers. So basically, if going for a holiday (maybe by 2024) e.g. with Launtel, could just cancel, then reconnect same day when returning?

        • +1 vote

          Yep go with Launtel. Use free 7 days, load up $50 and off you go

          *reconnecting may take up to 3 days depending which POI you are on

  •  

    I was able to get the offer over the Chat session and I was told “ Not all customers are eligible for it apparently”. In summary, you can try online chat if the telstra store is far from you.

  •  

    Telstra's system is a joke..I was on TPG NBN100 then Telstra called me one daying selling this deal as my mobile is with Telstra.

    I went through the process and Telstra called me three days later advise me that my place cannot get NBN100 ( while I am on NBN100 when they called). Had to get them to cancel my plan. I then went to sign up with Aussie Broadband and no issue getting NBN100 at all.

    •  

      You must be on FTTC or FTTN.

      Generally only available for HFC or FTTP as Telstra doesn't promise 100Mbps over FTTC or FTTN anymore.

      •  

        yep..I am on FTTN. However, I would assume they can provide the service as I am already on NBN100 with TPG for the last 2 years. Further, Aussie Broadband can provision the service while Telstra cannot. The store staff was very helpful but their system is not up to the expectation.

        The staff did not advise that I could sign up with NBN50 then request a booster but there will be $30 per month fee….LoL

        •  

          hidden fees eh

          •  

            @petestrash: wow, there was a news about it…clearly Telstra staff was not trained on this….won't have gone through the process if I was told the thing when they approached me.

            Even worse that I was told that I could get a "Booster", which is not the news was saying too..glad I cancelled my application

  •  

    Looks like this avaliable online directly now? or is there a detail missing?

    https://www.telstra.com.au/internet/nbn

    • +1 vote

      Not sure what you are seeing, but I see $110 per month discounted to $100 per month for 12 months if you stay for 24 months. Is this what you mean?

      •  

        Ahh yes, it'll be reduced to $100 for 12 months, not $90 for 12 months as per this deal. Though on my side about the $10 off online offer doesn't mention the 24 months part.

    •  

      Nice, looks the same. You should submit it as a deal.

      •  

        As petestrasb pointed out, there is a $10 difference per month (so $120 in total) difference :)