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[VIC, NSW, QLD] Stardream Queen Mattress $444 (RRP $499) + Free Delivery & Removal of Old Mattress @ Appliances Online

721
BOXING30

Hi OzBargainers,

Appliances Online has a great deal for VIC, QLD and NSW customers looking for a new mattress! OzBargain Exclusive.
Apologies to our other visitors not in these states, but these mattresses are only available in these 3 states for now (until we get some sales for these new mattresses).

What's the offer?

Get an extra $30 off our Stardream Mattresses with the code BOXING30

Why buy a Stardream mattress and not one from the many other competitors out there?

Legendary Service
  • Free delivery by the experts of big and bulky deliveries - we stake our name on our legendary service, right from the website order all the way to the actual delivery of the mattress into your home- we'll unbox your new Stardream mattress, get rid of the box and install the Stardream mattress wherever you'd like it in your home, for free
  • Free removal of your old mattress - just like with our appliances, if you tick the "Free Removal" option in the checkout, we'll take away your old mattress and recycle it for free
  • 120 night free trial - beds are a very personal choice, so if you don't like your new Stardream mattress, give our 24/7 customer support team a ring and we'll send our Winning Services drivers to pick it up and offer you a full refund
What about the mattress itself?

Read about the Stardream mattress here.

  • Individual pocket springs for resistance
  • Breathable foam cushioning for assistance
  • Deep-stitched euro-top cover so there's no foam movement underneath
  • Medium firmness
Why aren't there any reviews for these mattresses!?

At Appliances Online, we decided to take our expertise in selling and delivering appliances into new categories like mattresses and bedding by creating a new home and lifestyle brand called Andoo and the Stardream mattress is just one of hundreds of new Andoo products that we're now selling, which is why there are not many Stardream mattress reviews… yet.

You'll also have 120 nights to trial your mattress and if you're not in love with your Stardream mattress, you can simply call our 24/7 customer service at any time and we'll organise a time to come and collect your mattress and issue you a full refund.

What about other mattress sizes?

The BOXING30 code will also work on the following Stardream mattresses:

For the Stardream King Mattress, please use the code BOXING55 to get $55 off the sale price!

Offer ends midnight 30th December or whenever stock runs out (heads up, we're low on stock in NSW for these mattresses but looking good for stock on hand in both QLD and VIC)

FAQ

Q: What's the weight of the mattress?
A: Mattress weight:

  • Single - 19.8kg
  • King Single - 25.1kg
  • Double - 29.5kg
  • Queen - 34.7kg
  • King - 41.7kg

Q: What's the depth/thickness of the queen mattress?
A: 240mm

Q: Is this a latex mattress?
A: It is not a latex mattress. It has individual pocket springs covered with premium memory foam and a knitted quilt top.

Q: What is the country of origin?
A: This mattress in a box is made in China

Q: Any deals on an accompanying queen base?
A: Yes, we also have $50 off (use code BOXING50) on this A.H. Beard Queen Base

This is part of Boxing Day Sales for 2020

Related Stores

Appliances Online
Appliances Online

closed Comments

  • +27 votes

    Don’t need a mattress but appliances online do have the best customer service around

    • +2 votes

      I will 2nd this, absolutely best customer service I've dealt with in my life! They need more bargains on here! (Not paid/sponsored)
      True 10/10

      • +1 vote

        I guess I must have been the odd unlucky one. I had a very poor customer experience.

        •  

          we need something smaller than a queen

  •  

    Any comments on the quality and durability of the mattress?

    • +17 votes

      Classic chicken and egg thing.

      We don't have any reviews of it yet because we just released it and have no sales. We don't have any sales yet, because we don't have any reviews to convince people to try it out.

      You could almost say I'm asking OzB to be our guinea pigs! But we do have free delivery, free removal and a 120 night free trial, so there's a bit of peace of mind there.

      In terms of quality and durability? I couldn't say, but personally I think it's a great entry-level foam mattress that also has pocket springs. I was surprised it has both pocket springs and foam, but I guess mattress tech has evolved a bit since I bought my foam-only mattress many years ago.

      • +3 votes

        Classic chicken and egg thing

        Add in some bacon and I’ll take it!

      • +1 vote

        Apologies to our other visitors not in these states, but these mattresses are only available in these 3 states for now (until our guinea pigs try them out). Then if all goes well, we'll sell it to NT, Tasmania, WA and SA. Lucky :)

      • +3 votes

        Just curious - what do you do with the returned items after 120 night free trial if any? Are they cleaned and packed and sold as refurbished or discarded?

        •  

          I've always wondered this too. I assume they are cleaned, wrapped and resold as new.

          • +2 votes

            @Loopholio: There is zero chance that happens.

            • +2 votes

              @Daabido:

              There is zero chance that happens.

              You underestimate the power of laziness that retail has.

        • +2 votes

          Can't comment on OP, but I know Koala works with charities to donate returns to the needy.

          https://au.koala.com/blog/what-happens-to-koalas-returned-pr...

          • +1 vote

            @AngryAlfred: Interesting. How do you validate that this isn’t open to abuse? I’ve worked for organisations who donated perishable goods at the literal end of day and some of these so called charities on-sold the product instead of using it how they said!

            • +4 votes

              @sqeeksqeek: This seems like heresay, and shouldn’t discourage people from donating goods.

              Who would they actually sell it to anyway?

              •  

                @Bedgrub: hearsay or heresy :p

                also idk about selling on mattresses; but for Clothes some "charitable" orgs sell them by weight overseas for internal profit

              •  

                @Bedgrub:

                Who would they actually sell it to anyway?

                It shouldn't be too hard to find such buyers if at all someone wanted to do it. There are always some people available who want to get a steal of a deal for everything.

              •  

                @Bedgrub: As mentioned, it was perishable goods - food. On-selling food can do irreparable harm to the original brands, especially where safe handling/storage practices have not occurred.

                On selling mattresses, however, there might be warranty implications from the person/group performing the on-selling, etc. I just think that this sort of thing should be explicitly communicated to the party performing the donation, even if the party doesn’t care themselves…

            •  

              @sqeeksqeek: Is it really a problem if charities sold products and used the money for their charitable purpose? Maybe the charity needs cash more than it needs mattresses.

            •  

              @sqeeksqeek: not to be too horrible, but so what if they sell it?
              They are converting it to cash to help fulfill their mission.
              Lets not get too precious here (unless they aren't fulfilling their mission / giving old food to poor people).

        • +1 vote

          It gets destroyed and the material recycled according to the website.

        •  

          I've seen some memory foam matresses from other brands which were returns being sold on Gumtree. They weren't hiding their origins and the price was about half the normal price. The only catch was that they were in some fairly distant warehouses about 150 km away from Sydney and given they were already unpacked fitting them into a car would've been a problem. They offered paid delivery though.

        •  

          I can also confirm they might be donated and written off on tax. I worked at the Salvation Army many years ago and the guys doing pick ups would quite often bring in near new trial mattresses.

      •  

        Change of mind return policy would solve the problem until the reviews get accumulated.

      • +5 votes

        I know this is a cheap mattress but 1 year warranty is a bit worrying. I probably would have bought it if it had a slightly longer period. While warranty isn't always the most useful thing, it shows the manufacturer's/seller's confidence in their product.

  • +1 vote

    What do you do with the mattress if someone decides to send it back?

    • +4 votes

      As per their website:

      What happens to the Stardream mattress after I return it?
      Returned mattresses are stripped down to their individual components and then recycled responsibly. This includes any mattress that we remove for you when we originally deliver the Stardream mattress to you. All returned mattresses are sent through to Soft Landing Mattress Recycling for responsible disposal and recycling.

        • +11 votes

          As macfudge says, we partner with Soft Landing Mattress Recycling, where they recycle 75% of the components, e.g. the foam in the mattress is recycled into carpet underlay.

          We can't re-use or re-sell a returned mattress, so the next best option is to make sure we recycle as many of the components as possible.

          •  

            @AppliancesOnline.com.au: Does sending it to your recycling partner incur costs to you?

            Typically sending a mattress to a tip incurs costs, just curious if it does in this situation?

            Edit: sorry you don’t have to answer this one… might give your competitors some trade secrets.

            • +1 vote

              @sqeeksqeek: That's a tough question as I don't know the exact details of the commercial arrangement but I assume it's of mutual benefit!
              It helps (with the delivery to the recycler) that we have our own fleet of trucks and vans instead of paying a courier additional fee to send the mattress to Soft Landing.

            • +1 vote

              @sqeeksqeek: Soft Landing is a community skills organisation - you pay ~$20 (last I checked?) and they get local disadvantaged or disabled people to dismantle the components.

              Quite an operation to see how much timber, plywood, steel, plastic, fibre, fabric and foam is put into a mattress.

          •  

            @AppliancesOnline.com.au: seems like a waste! some other brands donate them to shelters, may be worth exploring same

  •  

    What happens if I like the old mattress better and want it back?

    • +13 votes

      Who are you? Regurgitator?

  • +8 votes

    I would suggest that you don't tick the "Removal of old mattresses or bedding" option.
    When our team calls you to tell you they are on the way to deliver your new mattress, let them know you want their assistance in moving your existing mattress somewhere else in your home.

  •  

    Best to keep your existing mattress in case you need to return it.

  • +1 vote

    With delivery - will you be providing a time slot?

    nvm found it - 2 hr window notified on the day

    •  

      When you buy from us, we'll show you a calendar where you will be able to confirm an available delivery day.

      On the morning of your delivery, we'll then send you a SMS confirming your 2 hour delivery window.

      If it's an unsuitable delivery time slot, please call us or livechat us and we'll attempt to organise a new delivery window with you.

      Alternatively, you can schedule a specific timeslot of your choice during the order process but it incurs an additional charge of $75

      •  

        Thanks!

        Im really tempted but might sleep on it before purchasing.=)
        A bit late at night to impulse buy.

        •  

          might sleep on it before purchasing.=)

          Try before you buy?

  • +1 vote

    Where’s it made?

    •  

      Surely locally? Given that shipping mattresses internationally cost wise and corona wise must be an enormous pain in the butt?

      • +11 votes

        If it was Australian-Made it would be plastered all over the page. It would be foolish not to…

        •  

          Yep, you're correct.

          Just checked with our mattress expert. The mattress is made in China.

          • +3 votes

            @AppliancesOnline.com.au: I knew it otherwise can't be that cheap.

          • +9 votes

            @AppliancesOnline.com.au: Thanks for letting us know. Thats a deal breaker for me though.

            • +1 vote

              @Mx2: Damn that's unbelievable.

              We let it get to the point that its cheaper to have shitty Chinese mattresses being made by sad slave-like 996 workers and shipped on giant polluting cargo ships than a locally made mattress.

              •  

                @Telios:

                Damn that's unbelievable.

                We let it get to the point that its cheaper to have shitty Chinese mattresses being made by sad slave-like 996 workers and shipped on giant polluting cargo ships than a locally made mattress.

                What's the alternative? Ship the raw materials from China instead and then manufacture it here? Nobody (especially on this site) would buy them at the prices required to produce them here from scratch.

          • +1 vote

            @AppliancesOnline.com.au: Damn. Deal breaker for me too.

  •  

    @rep I ordered a fridge and multi cooker to be shipped on the 9th next week from you guys and just wondering if I buy this mattress tonight, would it be possible to have everything delivered together in one go?

    • +5 votes

      Yes, with some caveats (that everything is in stock). Just call or livechat us with your sales invoice number(s) ready and we'll be able to deliver everything in one truck in the same delivery.

  • +1 vote

    Ok folks, sounds like a good deal and the rep is here answering questions to my satisfaction. If I was in the market for a mattress I’d probably give it a go.

      • +18 votes

        Or chosen arbitrarily by someone who is likely not Chinese and doesn't share the same superstitions?

    • +5 votes

      Sorry, that was unintentional!

      Honest recommendation if the $444 has you spooked? Buy the king size at $562 or the double bed at $435 after using the code.

      Gives me an idea though, for CNY we'll have to find some sales for you at $168 and $518!

      • +3 votes

        Don't they like 8's so special price for Chinese of 888 ;) lol

        •  

          is "double" same lenght, just shorted width

      • +7 votes

        But wait - $562?

        562 => 5+6+2=13
        13 => 1+3 = 4.

        The Chinese still won't buy lol

  •  

    Any deals on a king size base as well?

  •  

    The feature for booking delivery is great, purchased a king-size bed for delivery the day after I settle on my new property straight to the new address. It beats stashing things at my current house and then having to move them.

    •  

      Until settlement is delayed and all your new gifts arrive as a gift to the tenants leaving the property.

  •  

    Hey Rep, do you have any information on the manufacturer/brand? I tried to Google Stardream and Universal Bed Co. and nothing other than your website pop up. Wanna get a better understanding of this spring+foam design. I get the general idea, but I wanna see how this manufacturer execute it.

  •  

    so many mattresses in the box these days? Any difference between yours and something like Sealy or Tempur?

  •  

    I dont see an option for different firmness levels. Do you have this and if not is it something you aim to have in future?

    •  

      Asked our product expert, currently for this brand, no.
      In the future? It depends on how well these mattresses sell.

  •  

    How would these compares to a Sealy posturepedic?

    •  

      These would be more comfortable than a Sealy.

  •  

    Hi, What's the weight of the mattress?

    •  

      Mattress expert says: Queen mattress is 34.7kg

  •  

    1 year warranty!?

    •  

      Hi OP, can you please confirm, warranty is 1 year ? (Normally mattress have atleast 5 years !? )

    •  

      That is correct, it is a 1 year warranty.

      • +1 vote

        This and made in China is enough for me to say no.

  •  

    Your website says like-for-like removal…

    I’ve got a mattress and a base that I would no longer need if I ordered this mattress (I have a new base ready to assemble).

    Can you remove both old mattress and base even though I’m only ordering a mattress?

    Cheers

    •  

      It is like for like removal because we may not have the space in our trucks if we were not doing like-for-like (i.e. take out your new mattress but can't fit in old mattress and old base back into the truck). Obviously this is less of a problem if you happen to be at the end of the truck's delivery run but a big problem if you're near the start of the delivery run.

      Unofficial advice: Once you get your delivery window SMS confirmation, call our customer support line and ask if it's possible to also remove the old base as well (and keep your fingers crossed). Helps if it is already disassembled too.

  •  

    If I needed a new mattress I would pull the trigger. Thanks OP for your dedication

  • +2 votes

    What is the depth/thickness of this mattress? Cant find that info anywhere.

    •  

      Great question. I’d love to know the answer to that as well

    •  

      And details on the layers as well.

    •  

      Mattress expert says: 240mm

  •  

    Need a firm mattress in that price range.

    •  

      Ordered one, lets see how it goes.

  •  

    I have had an zzzatelier and found it a bit soft - I have grabbed a king one of these - will report back

    • +1 vote

      Yes. I paid around $300 for a 30cm thick mattress. Very soft and causes back pain. only slept 2 days and planning to put for kerb side clean up. Disaster.

      120days return is very tempting here.

  •  

    Decided to be a guinea pig and bought one.

    •  

      Let us know please hha

    •  

      Same here. Hopefully comes up good, finger cross :)

  • +1 vote

    What's the deal with the whole Andoo aspect? It's part of the parent company of Appliances Online called Winning Group, but the website provides the impression that it's an established third party brand. However, the brand looks like it's only sold on Appliances Online, so is this just a cheeky way of selling "home brand" label goods?